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The Dollar Shave Club has products which contain many natural botanicals, and this has the triple bonus of smelling amazing, being extremely healthy for your skin and hair, and being better for the environment by not dumping as many artificial chemicals down the drain. For being sourced with such high-quality ingredients, they are pretty reasonably priced. I have ordered products from them which I wasn't crazy about, but the app makes it easy to update your next shipment. The one complaint which I could see somebody raising about their service as a whole, is that they have pretty limited selections for the scent-profile that you receive -- it is pretty one-size-fits-most in terms of the flavors of products they sell. Most of the scents are supposed to be unisex I believe, but I think they smell quite masculine (although I am a man).
I am especially a huge fan of their shaving products, although I also get my shampoo, deodorant, and hair styling products from them. I used to often end up growing out a full beard which was not very well kept, simply because I was too lazy to shave most mornings. But I enjoy the smells of these shaving products so much, that now I eagerly anticipate shaving every morning. And my face generally feels healthier than it used to.
I would most compare their products to the growing market of organic grooming products, because I switched to this service from previously buying grooming products at Whole Foods. For me, it is important to know that I'm not sloshing my body with artificial chemicals. That being said, DSC products are not technically organic, and do contain more artificial ingredients than products found at Whole Foods. However, in price, DSC products are pretty much the same as comparable products at WF.
And I would give DSC extra points for the convenience of not needing to visit the grocery store every time I think I might be running low. Also most products at Whole Foods tend to be marketed more towards women, and they have a somewhat more limited selection of men's products. Overall, I am definitely a fan of the Dollar Shave Club. I am currently receiving shipments from them only once every four months. They offer shipments ranging from once every 1-4 months.
I’ve been ordering from DSC for probably 2-3 years now. When they first came out, they became popular with women because male shaving supplies seems to work a lot better than woman-based shaving products. In my opinion, not only did the razors work a lot better but it was so much cheaper than having to go out and buy disposable razors all the time. You receive a handle when you sign up and then from there on out you receive monthly (or as often as you choose) packs of razor heads. Since I’ve signed up, I’ve only had to buy two handles.
I’m writing this review because although I’ve had 99% good experiences with them, I’ve recently had my first not-so-good one. I set my razors to be ordered on the first of every month. So on September 1st (a Saturday) my order was placed automatically. I got an email that said my order should arrive on September 7th (which was also a Saturday). The day came and went and since we don’t get mail on Sundays I was upset that I still hadn’t received them. I was out of razors so I was in desperate need. I used Facebook messenger to tell them that I had not received the order and they told me that because they were ordered on a weekend, I should expect them in 3-5 business days which would be Tuesday September 10th. That was a lie.
If it takes 3-5 business days then the 5th business day would have been the Friday after they were ordered, and also why would they say I should receive them on that Saturday? I didn’t like that they tried to play it off as if I wouldn’t understand what business days meant. The 10th came and went also and still no razors so after messaging them again, they sent a replacement. I ended up receiving my first order on the 13th, 13 days after my order was placed, and more like 10 business days later. I’m thinking of switching to a woman-based shave club now since those exist. DSC has always been good to me but I didn’t appreciate this incident.
I hate to run out of shavers and to have to shop for quality and cost effective. These razors meet my needs and budget. However it is disappointing to receive such waste in the bulky nonsense packaging. I throw enough junk mail out everyday, I would rather them to find a less bulky way to ship their products. Think of the environment, landfills, trees, oxygen they are wasting.
I am so happy I found Dollar Shave Club! I am a very skeptical person when it comes to trying out new companies. I mean most of us, I assume, are the same "If it isn't broken why fix it" Right?! Well I was so tired of spending so much money on razor blades that you find at your local super center or grocery store. I stumbled upon Dollar Shave Club through a social media page and have been a raving fan ever since! The prices are reasonable and the products work great! I recently spoke with Dolores about a shipping issue (that had nothing to do on DSC side) and she sent out a new box WITH SOME EXTRA GOODIES. I wasn't expecting anything extra just a conversation to see what was going on and questions answered, but Dolores went above and beyond!
Customer Service - 10/10
Pricing - 10/10
Shipping - 9/10
My initial order was lost, so they put in a replacement order. I eventually got both orders which was nice because I had ordered extra handles so then I was stocked up. The executive razors are ok, I found that I needed to change blades more often than I would with store bought razors but it was still cheaper overall. You don't always get reminders that your order is shipping, which was kind of a pain.
I was a member since 2018 and just cancelled. I lost track how many handles broke, at least 4 in less than a year and it seemed like the handle would break right after I put a new blade on it. They were really great on sending out a replacement handle, but it would take a while. The last time they even sent me a different handle to see if that one worked any better, but it broke also. I have never had a store bought razor handle break. With store bought razors I tended to drop them, slippery hands while shaving. For some reason, I have only dropped these razors a couple times so dropping was not the cause for the space between the handle and razor blade to more or less disintegrate into pieces. Customer service was fine and responsive, their emails were a little strange, and their razors just didn't work for me.
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My handle broke this morning. That's poor quality. Tried to order another one and after three attempts at customer service and trying to order a replacement, I literally could not place the order. "Chats" was automated, that only offered meaningless "solutions" that had nothing to do with my ordering a placement and asking for it to be here tomorrow.
Terrible, no customer service, emails are pre written and automated Phone number is a message saying they had to close early. NO ONE IS AROUND, NO HELP IS AVAILABLE, TERRIBLE do not buy from this company.
When Dollar Shave Club started it was the best you could find. Then they sold the company and started going down hill fast. The handles are cheap and the blade's hard of a lower quality. I would start buying them again If they go back to their original product. Otherwise they can count me out.
The customer service phone number is essentially NON EXISTENT! It's ALWAYS CLOSED during business hours! They have to close the clubhouse EARLY but the email team is waiting to serve you. Give me a break! I called directly 310 986-9022 and 800-372-7797 Mon-Fri between 9AM and 6PM PST. Neither phone number will answer. EMAIL ONLY! BIG FAIL in my opinion!
I received a starter set as a gift and the blades called "the executive blade" were remarkable...produced a shave as close as a barber shave. When I got my next new blade set ("executive as well"), the design had been "modified" and they were shipped with a new handle that did not fit the original blades. The redesigned blades produced the kind of "cheese grater" shave that the company says it does not produce. Two shaves produced two facial cuts and no matter what I did, stubble remained. I contacted the company via both email and a quite cumbersome chat process. I was told that I would receive replacement blades of the original quality and a handle that fit them. As a side note, the original handle was very flimsy and broke after I dropped it once into my sink. It is obvious that the initial gift blades are the "bait" and that the replacements are the "switch".
Dollar Shave Club Company Information
- Company Name:
- Dollar Shave Club