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I transferred 3000.00 into savings from another bank account linked to my USAA account followed by a 2000.00 transfer into my checking account. Now a week later my money is still not available. When I called them they said there is nothing they can do even though my other bank says the funds have been transferred on the same day transfers were made. USAA is holding the funds for 10 days drawing interest and preventing me from buying x-mas gifts for my child and family. They are a terrible bank. I do not recommend them...
Paid account on a direct debit that cleared as day of transaction. Refused to take any action on account for 14 days. Held up purchase of home with potential loss of property and earnest money. No way to run a banking operation.
After being a customer for over 10 years they have decided to cancel my bank account with no warning or explanation of why. How this all came about is I lost my atm card, I requested a new one. After receiving the new one I tried to activate it. After being on hold for 20-30 minutes I was told I no longer have an account. I flipped out because I had account with a positive balance and now they are telling me I don’t. They stated if I have a positive balance they will send a check in 30-45 days. So you can imagine how upset someone would be if this was their main form of banking and now you have to wait 30-45 days to get your money. I am not talking about 100-200 dollars, I am talking about over 50,000. This company is discriminatory against anyone with a history and it’s not right.
USAA Federal is a great place for lending whether it be auto loan or mortgage. The service is fantastic and the rates are more than competitive. Highly recommend.
My father has been with this bank for years, I opened an account with them and it's been hell ever since. I transferred money to my account when I opened it, a week later I received an email stating that they needed a copy of my DL, a copy of my SS card and verification of my address. They also locked me out of my account until they received the documents. I sent it in and never heard back from anyone. I decided to call them to see if they received everything. They told me yes but they needed my documents to be in color and they needed a back copy of my DL and my SS card which the email never indicated that. Mind you all my documents were readable, so finally a supervisor came on and said that she didn't know why they told me that my documents had to be in color. So she told me to just send in proof of my address like a lease. So I did that.
So again I called again and they told me that yes they did received my lease but It didn't show where it was signed. So I told the rep to just cancel my account and send me my money, she informed me that she couldn't transfer to me anymore because they needed my documents, I again asked for a supervisor and she told me that no one will talk to me because they needed documents. This is the WORST bank I have ever had to deal with. All I want is my money back and close this account. I don't ever want to deal with these ppl. If I want to close my account why does it matter that you receive my lease. PLEASE CLOSE MY ACCOUNT AND SEND ME MY MONEY BACK. I have heard so many bad things about this bank and didn't want to believe it but I have had first hand to see what they were talking about. I will never refer anyone to bank with y'all... Bad customer service all around.
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I have been a customer of USAA for about 12 years and never have I been treated so poorly. They closed my checking account citing that I was using it for business purposes and they don't have business checking accounts. I received a letter regarding this issue about a month ago and I called them immediately and was told my account was flagged due to my Paypal business account being linked and transactions that were made. I explained that this has always been the case and was never an issue before. I further explained that my checking account was for personal use and was left with the impression that everything was handled and my account was in good standing.
Today, 11/7/17, my card was declined. When I called USAA, I was told it was because of the account being used for business use. After several calls, much explanation from me and much frustration, USAA is closing my checking account, without warning. When I asked why I wasn't informed, I was told that they mailed me a letter today... the same day the account was put into credit only status. This means I have no access to my money. They are not willing to give me access to my money by transferring to another account or withdrawing the money, etc. I am supposed to wait for 7-10 business days after they decide to permanently close the account to receive a check. USAA is keeping my money hostage. How is this not fraudulent or at the very least unethical behavior?
If I had been told when I first called a month ago that I needed to change the name on my Paypal account, I would have done so. I was not made aware how dire a violation this was to buy things with my Paypal business account or transfer funds to my checking account from said Paypal account. Again, the first letter was a warning and I was led to believe it was a non-issue and the note on the account would be sufficient. When I asked to speak to management to try to resolve the issue, I was told they would send in my feedback. I was told that nothing could or would be done and was made to feel ashamed and like I had committed some horrible crime. I have also been locked out of my online and mobile access so I am unable to access any of my accounts with USAA including my insurance, the kids’ savings accounts and their college funds. All of which I will be taking elsewhere.
Like many above we are a three generation member family, all military. I have been an insurance member since 1975. To date I've had excellent service from USAA. We started internet banking with USAA about three years ago. Four months ago I was unable to login to my account. Each attempt comes up with a window that says they are having technical difficulty and to try later. I didn't realize how prophetic that statement was. Thus far, after almost five months, my experience has been as others have described above. Compartmentalization (one hand there does not have access to what the other hand is doing or knows), "tickets," raising the priority level, complete lack of follow-up, and long hours spent on the phone re-educating the latest supervisor on the problem. The original problem continues to exist. After dealing with the seemingly uncaring entry level person I end up with talking to a caring supervisor. But it never goes farther.
I get choked to death with all the verbal gratitudes and apologies, but they are in reality just company rubber stamps meant to appease. There is no "ownership." If there was a direct phone number to any of the retired generals who are directors of USAA available I would call it. Are they not aware? If USAA was within 100 miles of where we live I would go sit in their office and not leave until I got what I needed. If this were a military unit, and this were an inspection, it would rate an UNSAT. There is someone at USAA that is responsible to its members to make sure it serves and responds to them. Not only does that person need to relieved for us the members, but for the reputation of the USAA institution that took decades to earn. I'm leaving USAA Banking. If the same systemic problems show up in insurance, I'll regretfully leave that too.
USAA is such a racket, it's hard to articulate. I would not encourage ANYONE to bank with this company. Once upon a time, long ago, USAA was the elite of financial institutions. Now they are the same if not worse than the big conglomerate institutions that hide behind automated tellers, offshore customer service, savvy marketing. I haven't heard "I'm sorry but there's nothing we can do" so often in my life. Huge disappointment. I pray the young veterans seek financial business elsewhere and not get caught up with ridiculous institution. Just horrible!!!
I have been a USAA member for over 45 years. I have used most of their banking services especially to pay bills and make money transfers to and from other accounts. Recently I made a $3000 transfer from another bank to my USAA account using the USAA website to originate the transaction. When I looked at the other account, $3000 had been transferred out twice. Each time I call USAA bank for assistance, I get a new clerk who does not understand what happened and I have to explain what I see in the accounts. I have gone back and forth several times with these people with no satisfactory results. The other bank, Bank of Pensacola, has been very helpful and has also communicated directly with people at USAA bank.
The people at Bank of Pensacola understand what has happened and has helped me recover the lost $3000. However the various people at USAA bank do NOT seem to understand the situation and are unwilling to help fix it. So far $3000 has been lost from my accounts. I like the other USAA products and services, but I DO NOT like their banking services anymore. You can get most of the same services from your local bank where you can talk to a real person instead of some anonymous voice on the phone.
USAA Federal Savings Bank is the worst bank anyone can deal with and I feel people should be warned before they get ripped off. I had a CD with them that matured while I was in an induced coma in intensive care. I called them as soon as I got out of the rehab facility and was sent home. I explained to them that I couldn't call them to tell them to close the matured cd which had matured on 9/07/2017 because at that time I was in an induced coma. If they would look at the last two CD I had with them I believe they matured this August you will see that I had you send me the funds from them, within the penalty free time just like I would like you to do with this CD. I am asking you to do this because there was no way I could call you because I was In an induce coma!
Your agent said I would be charged a penalty fee. I asked to speak to a manager or supervisor. They said I had to wait for a callback. That took three or four hours for the callback and the person who called back had left for the day. After much to I ended up coming to this end which did not please me but it was the best that could get them to do. They said they wanted to charge me a penalty of $363.66 but would only charge me $63.66. I spent three hours to get them to agree to go from the larger amount to the lower penalty and it wasn't easy. It isn't a nice or a friendly institute to deal with and if you look at the majority of reviews I found them all to be bad so I suggest stay away from USAA. Also it is very hard to speak to anyone at USAA. When you call there most times you get the call center.
In August of 2010 I opened a 7 year CD at 3.85% with USAA. When the CD matured this past August 2017, USAA automatically rolled over the proceeds from that CD into a new 7 year CD without my knowledge or consent. The new CD has an interest rate of only 1.1%. In order to get my money out I had to pay a $2,500 early withdrawal penalty from the new CD that they opened without my knowledge or consent. I tried several times to get through to the bank in late August and early September. It took me several attempts to get through to the bank by phone, each time being transferred and placed on endless hold. This is a predatory practice aimed at cheating unsuspecting customers.
I believe the employees are committing fraud. My account was hacked and when I called to close it down, they left it open for 3 additional days where someone stole 12K move dollars and now they won’t fix it. I have been in constant contact with customer service, security, fraud, member services and banking. They give me the run around every time. All my money is frozen and I cannot get any help. I have reached out to the FDIC and FTC because the bank is not helping at all. The fraudsters wrote themselves 12K in bank checks and had an ATM card delivered and money withdrawn.
I only had 4K in my account but I want every dime of my money back. They are still investigating this, 3 weeks later. PNC gave my money back and shut down my account in 1 day. USAA is not military affiliated at all. They are telling people they are gov./military and they are not helping military families. They are stealing from military families. Don’t ever get an account with them. As soon as I get my money back I am closing the account for good. I wish I never opened this account. Beware of this bank.
Extremely helpful bank, no branches so ATM costs refunded. No way to deposit checks here where I live in Mexico but no problem if you live in US. USAA does make it easier to function living in foreign land because ATM withdrawals costs minimum. Much better service than mainstream banks... seems more like belonging to credit union.
The other reviews posted is enough! I've been a banking with USAA since 2011-12 and never had a need to reach out to them up until the last 2 years. The customer service is by far the worst. If you're disconnected for some odd reason, they refuse to call you back even though they verify "a good contact phone number" at the beginning of the call. They will repeatedly charge you insufficient fee charges every few days to gain revenue. For example, I paid my $259.61 electric bill with THIS checking account, thinking I submitted payment from my Suntrust account. My electric company attempted to take the funds when $247.11 was only in the account. YES, that's my mistake and I'm okay with taking responsibility for that.
After noticing the mix up, I noticed there was 2nd $29.00 insufficient fee charge. So I called my electric company and the rep was adamant that the company only attempts to withdraw the money once and instructed me to call USAA. I called USAA and spoke w/ Misty and said they attempt to pay the merchant twice so the fee are valid and she's unable to refund the fee. IF THE ACCOUNT WAS SHORT $12.50 AND YOU DIDN'T COVER THE CHARGE, WHY WOULD YOU ATTEMPT TO PAY THEM AGAIN... Oh I know why, to rack up fees!!! I demanded to speak with a manager and was hung up on. If us getting disconnected was a mistake, she would have called back! With shady practices and ignorant/rude reps, I'm stopping my direct deposit and closing my account. I will also post my experience with my 21k followers on social media to inform them to STAY AWAY!
I have been a USAA customer for around 20 years and feel lucky to have them. Their customer service is excellent, you can always reach an live agent by phone very quickly. I pay my bills through their online service and they have never been late or made a mistake. Checking is free, including the checks, they even refund ATM fees. Their app makes it very easy to pay a bill, transfer money between accounts or check balances, and money transfers occur instantly. My checking account is linked to my USAA credit card, so I never worry about bouncing a check. When I have had disputes with creditors, they have always had my back. I don't think you can do better than USAA.
Great, secure bank. As they do not have branches, they will refund any atm fees you accrue monthly. You can also use mobile deposit or go to specific locations to deposit. Transferring money from bank to bank is also a piece of cake!
USAA makes it unnecessary to put up with WF, BoA, etc. and their poor service plus high fees. I have been with them 50 years and never disappointed in their banking services. Note that I can do everything on the web, no need for a bank branch.
I have been a customer with USAA for over 15 years. I give them all of my business. I retired from the Army in March and had to scramble my funds to adjust to the cut in pay. I miscalculated and several transfers were returned, but funded immediately. I have been transferring money between my two accounts for as long as I have been a customer with absolutely no issues. Now I am not allowed to transfer any funds between those accounts, even though the miscalculation was immediately funded and all fees covered.
I also noticed that the bank has made services "unavailable" to me, like taking a cash advance from my line of credit. The system is always "unavailable". But no one has called me to reach out and make sure this isn't an issue of fraud. There is no fraud, I had one tough month and now I feel like I am blacklisted. As long as the money is in the account and there are no overdrafts... Why does the bank feel a need to "monitor your spending" and decided whether it is appropriate or not? I understand fraud protection, but this is more than that.
When I call to ask questions, and what I can do to fix something, I get "I don't know. We just do that." They say they are here for military members but they charge fees for everything. I bought something with the wrong account number and I have automatic over draft from my other account, and still got charged a fee. This bank is ridiculous and they are NOT for the military. They are here to take all they can from them.
USAA is the worst bank to bank with. I have never had so many security breaches/issues as I have had THIS year 2017. I have been a member of USAA for over a decade and am discontinuing all banking services. My account was able to be taken over within a month of them walking me through and setting up all of this additional security for my account. My account was used as a pass thru account since I never use it and it only had $50 in it for the past several years. A USAA employee had to have done this. There is no other way that anyone would know that I never check or use this account. The "fraudsters" siphoned money from another USAA customer's account, put it in mine and then a Wells Fargo employee withdrew the funds from my account with a debit card they had expedited to Miami in my name from my account.
USAA allowed this to happen because the "fraudster" was able to authenticate himself or herself because they were able to provide my AMEX credit card information. USAA uses any card associated with your account/profile for verification EVEN though anyone can steal your credit card information without actually having your credit card in hand. Once they used my credit card to authenticate, USAA expedited a debit card to them in my name to Miami, FL. The "fraudsters" took $20K from the other USAA member's account, put it in mine and then a Wells Fargo employee withdrew it all in $5K increments. They would make a $5K deposit and then someone would withdraw $603 repeatedly until it equaled the total amount deposited.
USAA said that it could be that the fraudsters called in and had the ATM withdrawal limit increased which is authorized when traveling. I said then why aren't there any ATM fees??? If that is the case. There was not one ATM fee which leads me to believe that it was a Wells Fargo employee involved. So now my account has a zero balance and I received yet ANOTHER alert that there was fraud activity on this account which I have closed. USAA has gone down the tubes from back in the day. Stealing from service members is lower than low. They need to look internally at themselves and hire people with integrity. Wells Fargo ALREADY has a problem with thieves working for them and now USAA. The WORST experience.
I have had insurance with USAA for over 50 years and recently started using the bank bill pay. Customer support is pathetic as they have boundaries separating various departments (customer service, web support and IT). Each group will gladly agree to create a "ticket" to help you, but you get nowhere. My payments to critical accounts were mysteriously canceled without notice - no excuse. Avoid this bank.
I have been a member for 9 yrs and always a great member. This past year when I moved to NY, all of a sudden my money was going missing a lot and USAA would do nothing about it. I would email constantly and not receive a response for about a month. The escalation team is a joke as you can hear it in their voice that they don't care. I have written and tried my best to convince USAA to get me back my money that was taken and instead of helping me, they kindly let me know that they are deciding to end the relationship.
This past year has been my worst experience with this bank as most of the associates are rude and no one seems to want to do their job. Such a disappointment. I wouldn't advise anyone to go to USAA these days. Your money isn't safe and no one cares to help you. They will just get rid of you and lock you out of your account without a moment's notice. I actually had to call in to find out why my cards weren't working and was transferred all around just to say since they are closing my account, they have blocked my access. I am both disgusted and disappointed.
I recently applied for an auto loan through USAA since I already have my car insurance and investment accounts with them. I applied for a 10k loan and they accepted it BUT they gave me a 14% APR on my 60 month term loan. Now I may not have the best credit but that is pretty high for a stay at home mom of 3 kids. I called to see if I could get it lowered but they said no. In the end of it, I accepted the loan in order to get a new vehicle. Just wanted to share my experience. Thank you USAA but please consider offering lower APR rates to families.
My husband is retired from a twenty five year Military career. We have used USAA for the majority of that time and since his retirement. We own a farm and have hunters who lease the wooded area and a farmer who rents the land for farming. I have received large checks from these individuals and have always deposited online since we are not near a branch. There was never an issue. Ever. Until... Our payroll company made a mistake and my check was not direct deposited. My company issued me a check and I deposited it as usual. Then I saw they had put a hold on most of it. It happened to be at a time when I was using those funds to go out of town. I called to explain the situation and was told that they have the right to hold any check at their discretion. I was treated worse than I have ever been treated by a business.
The "supervisor" asked me what I wanted it for. I told him it was none of his business. He told me I could take out a loan. I told him I did not need a loan just my own money. We were mysteriously disconnected. I called back three times and each time I argued I was disconnected. So... today I deposited my tax refund check. They held the majority of it. I again called and was told by a very mouthy customer service rep that their computer system scans our accounts and it determines the hold. I told her to give me the "supervisor" and not to disconnect me. She did and he began saying that all checks have holds on them. I assured him that is untrue and asked him to look at my deposits. He said he has the right to decide if he should hold by the amount I have in my account.
I asked if he had ever served in the Military. He cleared his throat and said no. I asked how much he had in his account. He said he does not have to tell me that. I said "EXACTLY!". I asked if I had ever in all the years had a check not clear. He said "No but it could happen to this one". I informed him he might win the lottery, drive his car up a tree, get stranded in a snow storm. That is ridiculous. I then told him they need to stop saying they are a Military bank, His response was that they definitely are not. I asked "Why do you advertise that you are when you are obviously no different than any other bank that gives discounts for Military". He said they are not doing anything wrong. I said "It is shady at best and you treat customers horribly and much worse than any bank I have ever been to".
I also told him "I realize a lot of it has to do with the bravado of knowing you do not have to speak face to face with the customer you are berating". Because if he were standing in front of me I would have left him bawling in his cubicle. We will be changing banks. I advise everyone to do the same. This will not get better. It can only go downhill from here.
We have been with USAA for all our banking, mortgage and car insurance over 10 years. We noticed that our loans have been sold to different banks over the last few years. Our most recent experience with applying for a new mortgage has been a disaster. There was poor follow-up, lack of ownership of various loan processors. 4 days before closing, we were told that there is additional paperwork that's missing and we can't close on time. We are a 2 surgeon family with good income. Their lack of responsibility is a disgrace for a company that advertise taking care of "military families".
When you sign up for USAA services you may be a "lifetime" member, whether you choose it or not. When I realized that USAA was using me and my military service to link to other family members without my expressed permission, I was outraged and requested my account be cancelled. When I logged into my account, I found that another named person appeared on my account. The person named was my son, or so it appeared.
However, there are more than one person with that name in my family and I was not sure who it was, so I asked to have his name removed until I could verify the correct identity. USAA refused and this led to the questions why someone could have access to my secure account without my permission, without having served in the military himself, and why I had no authority or right to protect the security of my account, or makes changes to my own personal profile if I so desired. The answer was; once a member establishes an account, he becomes a member for life, because the military record becomes linked to others in the family who may want to become members, even though they have not served, and no matter what their age, or status. I was aghast at the possible infringements to my personal information, identity, and assets, over which I had suddenly lost control.
I requested cancellation but discovered that I was never cancelled and my account still remains to this day. 1 year later I checked to see if I was still able to log on to my account, and the results surprised me. Not only was I able to log on, but everything was as before, including the name of the person I wanted removed. I immediately tried to cancel, but could not. Then I sought to change the criteria of my personal profile but was not allowed. I tried to destroy or alter any information on my account in order to prevent it being used by someone not authorized and was not able to do so. Today, three years later, I received an email notice of USAA agreement changes were being made to my account. I tried to respond to the email but was denied. I tried searching for other ways to contact USAA, but to no avail. Finally, I sent the following email to a USAA customer support email I found on the internet, as follows:
Your email has been SENT in error. I have NO ACCOUNT with USAA. All previous accounts, once held, have been CANCELLED and should have been removed from your records years ago. Please DISCONTINUE any and all correspondence to and from USAA and this email address. I repeat, I have no account with USAA, and have made no agreements online or otherwise. Any association with USAA is hereby disavowed and any links to or reference to me with respect to USAA is null and void and will be regarded as an intrusion into my PRIVACY. For anyone wondering if USAA is the place to protect your assets and honor your military service; I would consider it very carefully. They mean it when they say "You are in it for life."
It has taken me over a year and a half to close accounts with this financial institution and if I do not request a letter of closure then they illegally leave the account open maybe to up their numbers. No one is able to assist me with the issues I am having. Because they cannot authenticate me they can't even give me the number to the department that can assist me. Once I get these accounts closed I will be sure to post to the web how to do it because it is probably the hardest thing I have ever done in my life.
They seem like a good company at first. But there are some issues which they seem not to be able to fix. I moved about 3 months ago. Changed my address online in my profile/account. They still have not figured a way to update their credit card to reflect that. I get declined for my online purchases and have to go back and re-enter my old address which I am no longer living at as the billing address. I don't feel comfortable putting my billing address as I don't live there anymore but that's the only way to get purchases to go through. Did some research and it seems to be an ongoing problem with this company.
Also, if I shop at more than 3 stores the same day, they will auto-block my card. I get that this is a safety precaution but it is embarrassing to get my card declined when I have done nothing wrong but just use it. I have to either wait for them to call me to verify my purchases or go online and verify. Then it takes a while for them to fix it and I can't use it anymore. Not very useful as I use it at trade shows where the purpose is for me to buy through several vendors within the short amount of time they are open.
The card is great for one time purchases and my credit limit is a nice high amount which I like. But since I'm so scared to use it on a "shopping day" it defeats the whole purpose. And I can't online shop because I have to "bill" an address I don't even live at! And if you just want to use it "just one time" for a high amount, beware because they'll block your card after that too. It's a hassle to verify after every purchase. Just get an account with Navy federal or any other card.
I have been a USAA Customer for over 40 years. I have always gotten good service until lately. This review is based upon multiple times of dealing with USAA over the last six months. (1) They switched credit cards from Master Charge to VISA. When they sent me the new cards they made an error in my name. I called them to attempt to get this corrected and their system verifies your phone number based upon the phone number stored in your profile and your four digit pin. Great, you should be all set then. No, once they pass you on to a human, they start again on a long series of verification questions. Why do they do this? It is wasting my time. The person they connected me to did not help me. I asked to speak with her supervisor. The supervisor then has to re-verify who you are. When I challenged her on that, she hung up on me. I reported this incident to USAA and never heard back from them.
(2) I decided since my name was not correct on the card not to use it. I waited three or four months until all charges were off the card from the old Master Charge card cleared. I called USAA to cancel the VISA card and they told me that it needed to be approved by a banking manager. After keeping me on hold for 10 minutes. The person came back on the line and said that a banking manager would call me on Monday. This did not happen and I never heard back from USAA.
(3) Today, I called USAA banking to get rates on their CDs. This information is also available on-line, but I wanted to ask a person a few questions. Again I went through their phone verification procedure which verified I was calling from a phone in my profile. When I got to a human they again started in a long series of questions. They wanted my user-id, my four digit pin number, and my daughter’s name and date of birth. Then when they ask for what kind of car I drive, I lost patience with them. If I am doing a financial transaction then verify to the heart's content, but not for information that is on their web-site available to the general public. (4) I have decided not to do business with USAA Banking and I recommend that others do likewise!
I have been a member since 1982. I have noticed over the years their interests rates aren't competitive with other financial institutions. The car insurance was the only competitive entity of USAA. I have a credit card with USAA and when the bill comes; I always pay double the amount due. Recently due to my miscalculations I went $268.00 over my limit. Mind you, my average payment has been $500.00 depending on the amount is due obviously. I recently received a phone call about the overage, and I explained acknowledging it was my error and I will send a payment next billing cycle, which is 10 days away. She tried to force a payment right then; I was firm about when I would send a payment. She told me she would note the account.
7 days later, got another call about payment; I explained the situation all over again. I asked "was any of that noted under my account", "no" she replied. She then tried to get a payment out of me when I sent it off two days ago. After a lengthy back and forth, we both became very agitated and I abruptly ended the call. After paying at least double the amount due for two years of having the card doesn't matter. Your payment history isn't factored in before the so-called courtesy call. Once the card is paid off it will be discarded and I will use my other two cards. I will never use the banking service or credit service ever again with customer service like this. All of those commercials are just phony and bogus!
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