USAA Banking

USAA Banking

San Antonio, TX

 3.8/5 (1014 reviews)
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Overall Rating3.8 out of 5
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About USAA Banking

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USAA is a leading provider of financial services to the U.S. military and their families. The company offers a wide range of products and services, including banking, insurance, investments and retirement planning. USAA is committed to providing its members with the best possible financial experience, as is shown by its low fees and competitive interest rates.

Pros & Cons


  • No minimum balance requirements
  • More than 100,000 USAA-preferred ATMs
  • Competitive APYs


  • Strict eligibility requirements
  • Few branch locations

Bottom Line

USAA is one of the few banks that doesn’t charge monthly service fees for checking and savings accounts. If you’re eligible for an account, you can get access to competitive APY rates.

Top USAA Banking Reviews

Rated with 5 stars

USAA is a full service bank that really takes care of its customers. If not able to take care of any issues online, USAA has customer service that is always polite and helpful. Th...

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Rated with 5 stars

All banking is online with USAA...but it is one stop shopping.... insurance, checking, savings, CDs etc...Always someone to speak with if needed...Husband has been a customer sinc...

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What is USAA?

USAA is a members-only bank for active-duty military personnel, veterans and those who have close family ties to military personnel. USAA offers a wide selection of financial services, including checking and savings accounts, credit cards and loans for cars, homes and personal expenditures. Members can also manage their financial assets with variable- and fixed-rate certificates of deposit (CDs) in a range of terms.

USAA’s online banking includes online bill pay and a suite of free budgeting tools. USAA members can send and receive money using the USAA bank app or Zelle, and deposit checks from their phones.

How does USAA work?

USAA membership is open to all active-duty and retired U.S. military members, as well as their immediate families. To join, you must be a U.S. citizen or permanent resident, and you must be able to provide proof of your military service.

USAA offers a variety of customer service options, including phone support, online chat and in-person assistance. The company also has a network of over 100,000 ATMs that are available to members without fees.

USAA products and services

With USAA, members can enjoy these products:

USAA offers two checking accounts — USAA Classic Checking and USAA Youth Spending. USAA Youth Spending is a checking account with parental controls for people under 18 years old. Classic Checking and Youth Spending have no monthly service fees or minimum balance requirements. Checking accounts require a $25 deposit to open.
USAA has a few savings account options. USAA Savings and USAA Youth Savings are free accounts with a low $25 opening deposit. USAA Performance First earns more interest but has a $10,000 minimum opening deposit.

USAA has standard CDs, as well as jumbo and super jumbo CD options. Most have competitive annual percentage yields (APYs), with terms ranging from 30 days to seven years.

USAA offers several Visa and American Express credit cards, including rewards cards, cashback cards, 0% intro annual percentage rate (APR) cards, and secured cards that report credit activity to all three credit bureaus.
USAA offers home mortgages and loans for cars, motorcycles, RVs, boats and personal use. USAA Bank has several mortgage options, including conventional loans, VA loans and jumbo loans.
USAA sells auto, property and life insurance to members of the U.S. military. The company has auto coverage options for all active and retired military personnel and their immediate family members. It provides drivers with several coverage and discount options.

USAA fees

USAA does not charge monthly maintenance fees, overdraft fees, incoming wire transfer fees or non-network ATM fees. If you’d like USAA to cover overdrafts, you can enroll in free overdraft protection by linking an eligible account.

Here’s a short list of fees you may come across:

  • $20 for outgoing wires
  • $25 service fee if you need assistance with outgoing international wires
  • $10 for statement copies
  • Early withdrawal penalties for CDs


Who can open a USAA bank account?

Any active or former military member or a member of their immediate family (spouse or child) can open a USAA banking account.

What ATMs are free with USAA?

Members have access to more than 100,000 USAA-preferred ATMs nationwide. Any USAA Bank-owned ATM is free for USAA members. Members get $10 in ATM withdrawal refunds each month at non-USAA Bank ATMs.

How can I deposit money into my USAA account?

You can use the USAA mobile app to deposit checks into your account from anywhere. You can also deposit money into your account at select USAA ATMs and branch locations.

Can I join USAA if my grandfather served?

No. Only current spouses, widows/widowers and un-remarried former spouses of USAA members who joined before or during the marriage can join USAA. Individuals whose parents are USAA members are also eligible.

Can you open a second checking account with USAA?

Yes. You can open another checking account with a $25 deposit. USAA does not require you to maintain a minimum balance after opening your account.

Is USAA legit?

USAA is one of the most trusted banks in the country, known for its renowned customer service and strict eligibility requirements. The bank offers free bank accounts with no service fees or minimum balance requirements, as well as competitive interest rates.

USAA Banking Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: May 16, 2023

Don't even try to use USAA for an Estate Account. I have tried, for over a month, to open an account for an Estate Account. I am the administrator of the Estate. Worst service ever. They are too lazy to pick up a phone or email, instead they wait weeks to mail you a letter asking for more information. After you fax and email the information in, they cannot verify that it is received or that any action will occur. After having been a customer for 40 years, I gave up--walked over to Wells Fargo and opened the account that afternoon. USAA was totally unresponsive--even to their own agents (and I spoke to 6 of them on my last phone call).

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Rated with 1 star
Verified Reviewer
Original review: May 11, 2023

I applied for a credit card and submitted any additional information requested within the timeframe USAA set out. I received no approval or declination on the application. I called and was advised that the application was closed because the bank failed to process the information within their undisclosed timeline. They claim that there is no way to reopen the application and that I must reapply for the card.

I wrote the CEO's office 3 times outlining specific facts and concerns and the delegated responders verified that they had all the information, but could not reopen the application. Their only remedy was to reapply. I see no reason to start over and do not recommend anyone do business with this bank. They provide very poor customer service from the CEO on down.

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    Rated with 1 star
    Verified Reviewer
    Original review: April 3, 2023

    I've been with USAA over 30 years. I had to make a large mobile deposit (how I do all my deposits). The mobile app stated it would be available the next business day but 25K of it was available right away. After 6 days, I chatted with them and it was stated it was scheduled to be released the next day but were able to push it through. Then a couple of days later the WHOLE amount was on hold. The person I then chatted with stated it was due to the Federal Reserve and nothing they could do about it. They gave me a date of 39 days after my deposit before it is released. They argued that it was to make sure the funds were transferred from the other bank. Within 2 days of my mobile deposit, it was out of the other bank's account. Their depository agreement and federal rules state deposits should be available next day or 2 business days later and if delayed, I should be notified in writing. I never was.

    Finally get a call due to my complaints that state there is another "Remote Depository.." agreement that I signed almost 8 years ago that states they can do what they did. This agreement basically can throw away the rest of any other agreement. It states "Notwithstanding the foregoing, we reserve the right in our sole discretion to place a hold or extend any hold beyond the time period displayed in the USAA Mobile App, after you deposit the item". They didn't have to notify me the reason, or tell me they placed 100% of it on hold again, or the reason why this random date of 39 days after the deposit. For all I know they can extend it even further.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 15, 2023

    I wouldn't wish this bank upon my worst enemies. Horrid Customer Service. The insurance is garbage. You can go to any other reputable insurance company like State Farm Bureau and get better insurance for less.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 11, 2023

    I left the Army on February 16th after given two weeks' notice of my discharge. As soon as I knew that I indicated that by filling out USAA's transitioning service members' resources. On March 1st I received no more income and since there wasn't any time to apply and be approved for normal VA and financial resources that Veterans receive I applied to several other financial assistance programs since and the only resources we (my family and I) have received was emergency food stamps as I was denied or received no reply for rent or utilities assistance, so my last option was to withdraw my retirement savings to prevent being sent a nonpayment of rent this month as well as paying for utilities and debts I owe.

    However, when I received this money and tried to deposit it, it was immediately put on hold and only less than 10% of the balance was deposited, which I assumed had a $10,000 deposit limit. Because of these holds, which when I called today to see if they could remove it, they said they couldn't and wouldn't do anything until the hold was removed which is March 16, which by then I will be sent nonpayment of rent this month and allow the landlord the option to begin eviction. I will also have more late fees for returned payments. I chose USAA specifically because I thought they would understand and be sympathetic to my situation since USAA only serves service-members and their families but now it feels like our only relationship between us is for debt collection.

    These holds also prevent me from preparing to move out of our house this month to attend trade school. I can't afford to wait until the 16th to use my money and because of this I can no longer recommend USAA as The Service-members' Bank as my treatment from my transition to civilian life has been a nightmare due to them. I will probably have to go into more debt just to not have my family and I be homeless.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 16, 2023

    Just over the last couple of days, our checking account was hacked to the sum of 2k. USAA acknowledged that it is fraud but they won't reimburse us because my husband and I share a profile for our JOINT account. We have 7 different accounts and have been members for more than a decade. We will be moving all accounts to our local credit union, and I will cancel our USAA credit card.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 7, 2023

    I got scammed by a smoke shop that sold me a product that did not work and was a counterfeit from China and refused to refund me. I filed a dispute with USAA and they sided with the scammers. That's dumb. My own bank helping scammers rip people off. This is sad. I'll be moving to Navy Federal soon. DON'T USE THIS BANK. THEY DON'T CARE ABOUT CUSTOMERS. GO TO NAVY FEDERAL.

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 16, 2023

    For all business owners, please be aware of this unprofessional USAA Federal Savings Bank. I have been scammed by a customer, his name is "Riley **. He is living at 3365 **." He bought jewelry from us using a USAA Visa card then the customer put a dispute through his bank. I appealed to this bank and provided all the evidence. In the end, the decision this stupid bank made was favoring the customer. I have been scammed for around $200 (incl bank penalty fee) plus lost products because it has been taken by Riley. Please be aware of Riley ** and USAA Bank. I assumed Riley and one of the dispute teams from USAA Bank were working together.

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    Rated with 2 stars
    Verified Reviewer
    Original review: Dec. 2, 2022

    Can't find balance in checking. Try to use points and what a mess. The president (or whatever) should be fired. Along with all those who keep making using online banking a horrifying experience. I have used USAA for years. And, patrilocally they really mess with the online banking. Key word "MESS". If it were easy to switch (changing direct deposits) I would have been gone a long time ago. Some genuine/serious recommendation(s). Save your mind and sanity. Don't start with USAA.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 27, 2022

    I have spent days waiting for a “dispute” status of an overpayment on my car loan in which is through USAA and my checking account is with them as well. It is on recurring payment but my pay fell on the 16th and the autopay did not register that it was paid so I paid it physically unto which they hit my account later that day. Of course I had no intention of paying it twice and had to call immediately to try to get the loan payment reversed but of course that was too easy to do. I had to file a dispute against my own lender USAA & of course was told any NSF fees would not be charged of my checking in the process! Guess what? They were! I explained what happened and had to wait a few more days due to the holidays…I talked to 4 different people in 3 calls and some were still in training I think. All to be denied…I was so stressed and all living costs are coming up …My 2nd call I was in tears …y third call was to file a second dispute.

    I have been a member 7 years and have loved them but this experience I got a lot of attitude with one and inexperienced agents probably because of the holiday but am just so heartbroken as this company WAS one of the best out there and with inflation and everything else it feels like they are stealing my $. I did get the NSF fee reversed …1 agent sent me to lending for a “loan reimbursement” payment but of course that did not work out. The problem is there is not a way to tell if making a double payment in this scenario until it was too late. Usually the payment is taken out as soon as funds are available. The other ridiculous part is all the time, stress and energy spent to file a dispute that is with my own bank with the car loan at same bank when a reversal or reimbursement seems a bit simpler. Status still pending on my last dispute.

    2 people found this review helpful
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