PNC Bank Reviews

My experience with PNC Bank is straight out of a nightmare. After more than 3 attempts to do the simplest of transactions, to change the account my payments come from, and being told by customer service each time that it was completed, PNC negligently cancelled my HELOC at a time when I most needed it resulting in severe financial hardship, the forced sale of my home (with over $800K equity securing the above $85K heloc) and severe devastation to my life. PNC denied me access to the audio recordings of this negligence, stating: "You'll have to get those through legal discovery". I was treated as exactly what you and I are to this giant financial parasite... Nothing more than a line on a spreadsheet. I was quoted policy, given "I can't answer that question" when I directly confronted their gross negligence, and essentially given non-answer after non-answer with the most disingenuous closing each time "We value your business!".

I wanted to give PNC 0*, but there is no 0* option; Pnc blocking my HELOC account without me knowing it and also charging my credit card with no my agreement; now I call back and speak to Jacey Keehn she is unable to help even she is at the very high level as what she said she is; Pnc keeps on making mistake to charge customers and taking Customers money and pretend that they did not do anything wrong. I will cancel all PNC credit cards. MT

I would just like to say PNC staff is good. The financial advisor is horrible. Had this advisor for several months never met him. Had multiple communication issues. Finally met him the other day he and his assistant lied to me again. Didn't try to keep me as customer. Worst experience ever. Leave this financial advisor at once. At Stassney Austin Texas

I am extremely disappointed with my experience with PNC Bank. They acquired my mortgage from Colonial Bank on February 1, 2026. Prior to the transfer, I had paid Colonial Bank for a home appraisal in order to remove PMI, as my loan-to-value ratio is now approximately 75%. After the transfer, I contacted PNC during the first week of February and was told they had received both my request and the appraisal funds, and that they would proceed with processing. I followed up every two weeks and was consistently told the request was still being worked on and that I should expect to hear back soon.

I have been a customer of PNC Bank at the Mansfield branch located at 2061 NJ-57, Hackettstown, New Jersey for over 30 years, maintaining two business accounts and one personal account. I was also preparing to open a fourth account. Recently, there has been a complete turnover in branch staff and management. The relationships built over decades are gone, and today I am treated as an unfamiliar customer rather than a long-standing client.

April 30, 2026, my husband and I were approved for a loan to purchase a vehicle and was given a check ready check to do so. Friday, April 1st, we received a phone call at 3:30 in the afternoon saying the check was written above the 115% valuation from JD Powers. So the check was written for $1100 more than it should have. I spoke with Jennifer from PNC Bank, who said she would call the dealership about options. If the dealership couldn’t provide any, she would request an exception.

Banked with PNC since they're existence in Rocky Mount NC. But the situation they put me in over a fraud case it will end tomorrow.

My family and I have been dealing with PNC or what used to be PNB for 40+ years. I recently had to call on PNC to assist me with a PA legal matter. Manny of the Southpark Charlotte branch worked tirelessly to solve the many hurdles of getting the information for us. Manny was professional, patient, and went above and beyond for my family. We are very grateful. Another PNC employee, James at the Ballantyne Charlotte branch has always greets me by name, when I enter the bank and in my opinion has GREAT customer skills and is definitely an asset to the Ballantyne branch. We will continue doing business with PNC at these two locations thanks to these stellar employees.

I’ve been a customer a long time. That ends tomorrow, they actively supported a scammer after my charge was disputed, letting a thief from a bs website walk with my money. 32 years I’ve stayed with them out of convenience. I can’t think of one time they helped me. You’re better off keeping your money under a mattress than with PNC.

DO NOT USE PNC. I had fraud on my account at the beginning of April, and they have messed up so many times. They continue to put holds on my new account, then don't close the fraud account as they promised. I have not been able to pay my bills for a month, and they can say I am sorry, but we will not pay any of your late fees because my paycheck has a longer than usual hold.