3.7/5 (132 reviews)

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Overall Rating3.7 out of 5
See all 132 reviews

About Credible

Credible lets consumers compare offers from different lenders for student loans, personal loans, mortgages, credit cards and student loan refinancing. Credible is a free service, and comparing loan rates on Credible doesn’t affect your credit score.

Pros & Cons


  • 100+ lenders
  • Doesn’t affect credit
  • Free to use
  • Co-signed loans available


  • Not a direct lender
  • May miss out on loan benefits

Bottom Line

Credible is a good option for people who want to view multiple refinancing options. It’s free to use and won’t impact your credit score, but choosing a loan through Credible could cause you to miss out on federal benefits.

What is Credible?

With Credible, you can compare options for federal and private student loan providers and connect with multiple lenders that can help you refinance your loan with a lower interest rate. Credible is not a direct lender — the company provides an online marketplace that gathers prequalified rates for you to review. The downside to using a private loan from a Credible lending partner is you could lose federal benefits, like income-based repayment plans or unemployment protection.

Credible is fast and easy to use. Prequalification is determined in about two minutes, and all you need is your personal information, contact information, information about the school you attended and the amount you want to refinance. The company performs a soft credit check that does not impact your credit score to determine qualification.

There are no requirements to use Credible, but if you choose to refinance your student loan through one of its lending partners, you must:

  • Be 18 years old or older
  • Be a U.S. citizen or permanent resident
  • Have at least $5,000 or more in student loan debt from a qualifying institution

If you don’t meet one or more of these requirements, you can still apply if you have a co-signer who meets all three requirements and has a fair credit score.

Additional products consumers can request prequalification for through Credible include personal loans, mortgages, mortgage refinancing and credit cards.

Is Credible free?

There is no cost to use Credible. If you agree to the terms of a refinance loan that the company showcases, Credible receives a fee from their partner lender. This does not impact the amount you pay the lender or the terms of your loan.

One cost benefit is that none of the loan providers through Credible charge an origination fee, which is usually used to cover the cost of processing a loan. This lets you minimize the overall cost of refinancing.

Credible FAQ

Does Credible affect your credit score?

Users can submit a request for prequalified rates from multiple lenders without affecting their credit score. The Credible prequalification process uses a soft inquiry that does not impact your credit score.

What credit bureau does Credible use?

Credible partners with each of the three major credit bureaus (Equifax, Experian and TransUnion). Each credit bureau may provide a different credit score on its final report.

Does Credible verify income?

Yes, Credible checks your pretax income when determining your eligibility for a loan.

What credit score do you need for Credible?

Credible doesn’t list exact requirements, but basic criteria to qualify with the lenders in the company’s network typically include a credit score of at least 640.

Is Credible legit?

Credible can be a good choice for those who are curious about options for refinancing their student loans, though the company itself is not a direct lender. We like that Credible has more than 100 lender options available and that the process to vet your qualification is almost instant. It’s crucial to consider that you could lose federal benefits if you open a refinancing loan through one of Credible’s partnering lenders. If you’re interested in receiving quick options to help reduce your student loan debt, we recommend trying Credible.

Credible Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: Jan. 6, 2023

Tried to get a loan consolidation through them. I make 57k a year easily as a Trucker. Says Pre-approved and then goes to the final part and says denied. My credit score is good enough and so they ding my credit with a turn-down after saying pre-approved. That's a con.

6 people found this review helpful
Verified Reviewer
Original review: April 8, 2022

I wanted to refinance my private student loan. It was less than $5k. I also have a government load of $6k. They tried to get me to add the government loan, which I refused. So they told me I could not refinance the private loan because it is only $4900 and below $5k, and said I would need to take out a personal loan instead. I applied for a personal loan. I make over $100k yearly, have an excellent credit score, no credit card debt, the above mentioned student loans and a remaining car loan of around $12k, with 0 missed payments. I was denied a request for a $5k personal loan. They could not find a lender for me. To me, this appears an attempt to bully or force me into adding the second student loan like they wanted. I looked up their lenders and went directly to a few sites to apply. I was immediately offered personal loans with way higher $ amounts than I needed and low interest rates. This website is a scam.

12 people found this review helpful

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    Verified Reviewer
    Original review: Nov. 2, 2021

    We would never recommend using Credible! We approached Credible looking to refinance 3 investment properties to get cash back. My wife and I both have credit scores over 800 and our net worth is well over $1.5M. The following is what you can expect if you sign up with Credible and Loan Depot:

    • Poor communication – You can’t call anyone, you have to make an appointment for them to call you.
    • Poor response to emails (either no response or delayed response).
    • Lack of control – too many service providers and lack of coordination.
    • No motivation/incentive to close within the interest rate lock period (45 days).
    • In the initial 45 days of our experience with Credible, we provided over 50 documents requested by Credible and LoanDepot underwriters. We always responded within 24 hours of the request. Petty requests were made at the end of the 45 day period just prior to the rate lock expiring.
    • We spent close to $2,500 on appraisals for the 3 homes. The experience with Credible was so bad, we walked away and cut our losses.

    • There is no sense of urgency – We finally cut our losses after 50 days.

    The entire process with Credible was a colossal waste of time and money.

    49 people found this review helpful
    Verified Reviewer
    Original review: Nov. 1, 2021

    They took 5 month to refinance my house, 5 month!!!! No communication, no response, no responsibility. I've had the most horrible experience and was treated pretty badly. I cannot believe they treat their customers this way.

    19 people found this review helpful
    profile pic of the author
    Verified Reviewer
    Original review: April 5, 2021

    Started a process of refinance with this company. From the start their customer service is the worse I have ever experienced in my life...and that is a lot since I'm close to my 60's. Very rarely was I updated about the status of my application. Had to call numerous times to find out what is going on. Received conflicting closing costs, numbers, etc, etc, etc. But the really amazing thing is never a person to answer your needs or receive your calls. Even After I leave messages never get phone call back on time maybe after few days. It is incredible to work with this Credible company. I wish I could regret this whole process but I locked on a good rate and didn't want to miss it. Hope I can find some other company.

    33 people found this review helpful
    Verified Reviewer
    Original review: March 17, 2021

    To give real world experience... I do NOT recommend Credible. I found their information quite inaccurate. One of their supposed “partners” did not show up with even an offer and was the lowest out of about 5 lenders I applied with directly. When I applied directly with lenders they featured, the rates were different. I'm not sure why this website gets any positive press— have people actually checked to see if the information they provide is indeed accurate? Another interesting experience: their “better rate” guarantee is not awarded when you submit if they deem it a partner. Funny about that… Shouldn’t they know said partner rates best? Laughable.

    31 people found this review helpful
    Verified Reviewer
    Original review: Feb. 14, 2021

    I and my daughter filled out their forms just to check rates like they mention for a student loan. They say it will not affect credit scores but right after we were on their site both of our scores dropped.

    27 people found this review helpful
    Verified Reviewer
    Original review: Jan. 25, 2021

    After reading about Credible only for loans I supplied them with the requested information. They only gave me one option. They advertise that they find several lenders so you can compare and make a choice. When I chatted with their agent all they could say is check back in thirty days. The only option they had at the time was one lender.

    21 people found this review helpful
    Verified Reviewer
    Original review: Oct. 28, 2020

    If you are looking for a home refi I highly suggest, "Do not USE Credible loans." If you are self employed or a individual contractor they make the process almost impossible. After 12 years with a stable income, credit scores of 812 - 835 from three credit agencies, over 21 pieces of information to verify income, assets, etc. It has been 90 days and still no status to provide a lender. Don't be suckered by their low rates advertised. They are simply not worth the time and effort.

    45 people found this review helpful
    Verified Reviewer
    Original review: Oct. 1, 2020

    Your company is great and the best I have ever seen. My experiences are very wonderful. I recommend it for people. You have helped so many people out of poverty and loneliness, our services is the best.

    5 people found this review helpful
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    Credible Company Information

    Company Name:
    Year Founded:
    101 Green Street
    San Francisco
    Postal Code:
    United States