AmeriSave Mortgage Reviews
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About AmeriSave Mortgage
AmeriSave Mortgage Corporation (NMLS #1168) is an online, direct-to-consumer lender that offers home purchase loans in 49 states and Washington, D.C. The company also has refinance options for those who want to adjust their rate or term or take out cash. AmeriSave states that it has helped over 730,000 borrowers, funding over $130 billion in loans since it was founded in 2002.
Visit www.amerisave.com- Lock in rate for up to 90 days
- Loan officers available to answer questions via chat
- Closing in as little as 25 days
- Reviewers frequently praise helpful staff
- Not available in New York
- Nonrefundable $500 fee to lock rate for 90 days
- Document requests can be excessive
AmeriSave Mortgage Reviews
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Reviewed Sept. 10, 2024
I am happy to say that my mortgage so far has been very satisfactory. The process was not easy. I was able to save a lot of money with the credit cards that I paid off with the loan. I would recommend AmeriSave to anyone looking for a mortgage or Refi because of the good interest rate that they offer.
Reviewed Sept. 10, 2024
Every thing went well for me, it took a very long time, but the two ladies that work with was so patience with me, i am so glad to be with you guys, you made me happy AmeriSave. The two ladies that work with me, they was patience with me, they got me through my hard time, I will I will tell anyone about it.
Reviewed Sept. 5, 2024
I went online looking for the best company that would give me the best interest rate. I looked at reviews and I decided to give AmeriSave a call. The beginning of the phone call went great. We got going. The person that I spoke with was extremely patient with me as I gathered information for him and everything just took off from there. The staff there is amazing. The two people that I was working with were awesome. Everything went so quickly and it was a great experience.
Reviewed Sept. 5, 2024
AmeriSave's application process took about three and a half weeks, and it was easy. But that process could be improved because it took a little longer than what I had anticipated based on prior times in my life when I had gotten a loan. Quicken Loans seemed to go faster and my husband even said that I should have gone through them. Other than that, AmeriSave's reps answered my questions really fast and I would recommend them.
Reviewed Sept. 4, 2024
I wanted to get a consolidation loan, I looked up on the internet and AmeriSave popped up. The application was easy and the rate was exactly what the reps told me it would be. The payment is about $10 less than they told me.
Reviewed Sept. 4, 2024
It was a pretty quick process with AmeriSave, which was why we went with them. The two different people I worked with were very good and the whole process took a month at the most. The only thing that could be improved was I sent in some papers and we had to resend them. The other issue I had was I was trying to figure out a way to pay and tried to do it online. I was finally able to figure it out, but I wasn't able to talk to anybody. I emailed a couple of people afterwards and no one ever got back to me. During the application and the approval process, I was talking to the loan specialist and he would answer immediately any questions I have. But after the loan went through, I wasn't able to get ahold of anybody to talk to. Other than that, working with them helped us greatly and the people were very helpful and nice.
Reviewed Sept. 4, 2024
The application process at AmeriSave was easy. Once I started talking with AmeriSave, I had a good rapport with the mortgage banker. There were two people that I worked with and they were great. If I had a question or if they had a question, it was just a text or an email or a phone call. We started the process and moved from Nebraska to South Carolina, and closed on the house all within a month and a half. They went above and beyond to help me out with the process.
Reviewed Sept. 4, 2024
It was pretty easy to apply with AmeriSave. The process was completed in a single sit down and there wasn't any lengthy amount of time needing to complete anything or save and go back. Our loan officer, Russell, has been great to work with. If we had questions, we could easily get ahold of him. And if he wasn't available right then and there, we'd get a quick follow-up. He was able to get back to us in a timely manner and was very helpful in explaining steps along the process. He told us what we needed to do next and when we needed to sit still and wait for things to play out. I would be comfortable recommending AmeriSave to somebody.
Reviewed Sept. 4, 2024
I put in a request online in one of the websites, and Amerisave was the first one to call me back. They gave me a lot of information, and the rep was very good. Otherwise, I wouldn't have gone through with it. Amerisave answered me back quickly when I had questions. They either replied to me or they gave me the number of the person who was writing the loan originally, and I could call him.
Amerisave did a great job. I got the loan I needed, and we made the first payment already. The only thing is I didn't know that they weren't the one servicing the loan. They didn't tell me, and I just found that out. However, they don't change websites for the payment, so it doesn't matter. They keep it on the same website, and since I don't have to change how I do things, I don't care.
Reviewed Aug. 28, 2024
I talked to a finance officer then I applied with Amerisave online. Their loan officer called me back and everything went smoothly since then. Working with them was very good.
Reviewed Aug. 27, 2024
I filled out something online, and almost immediately, I got a call back. I've talked with whoever the initial contact was, got some general information that took five minutes. And immediately, she put me in through a loan processor. The conversation was 15 minutes with him and things got rolling. It was simple. Each step of the process with getting approved for the loan, if I needed some information, they were right on it, making sure to tell me exactly what it was I needed. And very informative with giving me the correct information that I needed from them or whatever they needed from me. Good communication. AmeriSave Mortgage made sure I was on track with everything. They kept me informed of the steps of the process of where it was in the actual loan. So, up until I received the check, they were very upped on it. Also, I am very pleased with the rate and the terms.
Reviewed Aug. 27, 2024
AmeriSave Mortgage's reps were very helpful for me and they guide me through the process. They were very patient with me about my loan. However, AmeriSave was very strict with the requirements, especially the underwriting. At first, it was smooth, but at the last part, AmeriSave looked for a lot of paperwork. Even my employer got a bit upset. AmeriSave started it for verification of employment, which is a normal process. But they looked for a lot of income-wise. But I already submitted my income tax return. Fortunately, my loan got approved eventually.
Reviewed Aug. 27, 2024
The people I worked with were phenomenal. The rate and terms are not as good as my first mortgage. But that's just the way the times are today. I'm pleased with it.
Reviewed Aug. 27, 2024
AmeriSave Mortgage is a good company. I'd recommend them to anybody. They are a very professional company. I had a good time. Applying online was easy. I like the people that work there. A couple of them are almost like friends to me, where I talk to them so much even after we were done doing business. They're nice people. The rates could be a bit lower. But the way our economy is, it's a fair rate. AmeriSave did a fine job.
Reviewed Aug. 27, 2024
I had a mortgage with AmeriSave, and I just got a second one. I borrowed some money because the economy is in the crapper and my credit cards were up. So, I had to get a second loan out to pay my credit cards. I've refinanced with them a couple of times. Customer service has been awesome.
Reviewed Aug. 27, 2024
We went through the initial online process and we spoke to somebody on the same day. We had a verbal approval and we just needed to go through some getting the documentation between expenses, finances, and things of that nature. We took a couple of weeks between that and the deed work and the whole process took four or five weeks. But it went very smoothly for us. I was speaking with somebody every four or five days about the updates on the process. Also, the rate and the terms are fairly good for the current economic situation.
Reviewed Aug. 27, 2024
I got a HELOC from Amerisave. They did a title search on the house, to make sure everything was good. The process was straightforward. There were a couple of hiccups, just requiring additional validation or additional paperwork. But again, it was a painless process. The representatives were great. They were always professional and knowledgeable and knew what they were doing and did it well.
Reviewed Aug. 27, 2024
The process at 21st Mortgage was relatively easy. I got a conventional loan and it took two months. They're a great mortgage lender, super straightforward, honest, and fairly affordable.
Reviewed Aug. 27, 2024
The process with AmeriSave was very easy. Everything went well. Their customer service is excellent.
Reviewed Aug. 27, 2024
Originally, I tried to go through Arvest Bank, which is my normal bank I do all my checking with. Everything was going well then all of a sudden they said, “We did a background check on you. You came back with an open felony case, so we won't do it.” I was then scrambling to find anybody willing to do the loan for me. I had to get my ex-wife's name off the property. I did the refi with Amerisave and the process was difficult. It was time consuming and drawn out. It's a manufactured home, so that caused some issues. After 2008, a lot of lending laws changed. That made it a little more difficult than it needed to be.
The loan agent that I originally talked to, Dalton, was excellent. Any question I had to ask him, he was on top of it and got answers for me. But there were a lot of hoops I had to jump through. I had to do a lot of legwork. I would think they would have a checklist of stuff they know they're gonna need in advance. I needed a manufacture date and had to prove when the house got put on the land, which I could not find. Then they told me about some place that should have those kind of records. I had to pay for that report and the report came back with the exact information I'd already provided. My ex-wife was the bookkeeper of everything so I was trying to learn where everything was at, and I happened to stumble on an old tax record, which was good enough to prove when the house was put on the property.
Then they told me I needed another report. I told them I was not paying for another one. I already paid for my appraisal and for that report. I was almost out of $1,000 before I even had a loan. That got me a little agitated. I was also hoping for lower rates, but everything's higher right now. I couldn’t have refinanced at a worse time.
We sincerely appreciate your feedback regarding your mortgage experience. If you would like someone from customer care to reach out to you, please contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you.
Reviewed Aug. 27, 2024
AmeriSave was awesome. They helped me with a mortgage and a refi. Their reps were very helpful and informative. They answered all my questions and I never had to wait. The process was very smooth and they handled my business in 30 days. When we first got the mortgage rates, they were unbelievable. For the refi that we recently tested, the rate was comparable to others and with the state of the economy now, it was very reasonable.
Reviewed Aug. 27, 2024
The rate is good. However, the lady that kept asking for information should have had it all available at the beginning. Every day, I got a phone call asking for another paper or something else. It was kind of annoying.
Reviewed Aug. 27, 2024
The customer service was excellent. I'm happy with the rates and terms of the refinance.
Reviewed Aug. 27, 2024
I like that AmeriSave has a quick process. The timeframe they gave me was short and the communication was open. Questions asked were answered clearly and it was a fair rate, give and take what the market is. They helped me with a HELOC and I got what I needed. They're awesome.
Reviewed Aug. 26, 2024
Don’t use them. They are not going to deal With you unless they have all Your info. They are going to charge you to run your credit and they are going to make it seem too good to be true. They are going to charge you if you're a home owner to just borrow money. Yeah they are going to offer you a low rate but they are going to make you pay for it. But they are not going to tell you this upfront if you try to refi.
Reviewed Aug. 23, 2024
I was looking for a new mortgage because I had some family medical expenses coming and I needed to refinance my house. I chose AmeriSave because I liked the lady I talked to. She was not high-pressure as opposed to some that were. The online process with AmeriSave worked out smoothly. I am older, so I needed help with it. If I had a question or concern, I called them and they would answer me. Overall, AmeriSave really wanted to work with me and make it as easy as possible to do it.
Reviewed Aug. 21, 2024
I applied for a 30-year fixed loan program with AmeriSave and the individuals that were assigned to me were good to work with. There was a gentleman that I was working with and assigned initially, then there was the individual that he brought into the mix who was then working with me to get the information they needed. They followed up on the commitment on the information that we were quoted for and the length of time it was quoted for. It had been a couple of months that we were working on the disclosure statement and getting all that accurately reflected versus what we kind of discussed. But I reached out and they told me they were working on it. In the end, it got resolved and aligned. It's just that there was a little touch and go, and it took some reiterations to get through that.
Their process also needs to be streamlined because once I provided them some information, they came back and asked for additional information. And after I gave them that, they'd still come back and ask for some more additional information. So there were too many coming and going. Other than that, working with AmeriSave has been pretty significant to us because with their help, we bought a second home.
Reviewed Aug. 11, 2024
The total process at AmeriSave took three weeks. Once we were assigned an adviser, he reached out to us any time there was more paperwork needed. That really helped to keep things moving.
Reviewed Aug. 10, 2024
Amerisave's offer was workable. Their rate is in the ballpark of everybody else. When I refinanced with them the first time, I did it all in person. The second time, I did it all online. It was a lot easier to do it in person than online, but that's because I'm 65. But it's great for your average American. It's simple. The only thing I don't like about them is their aftermarket insurance companies that wanna sell you crap.
Reviewed Aug. 8, 2024
The rates and terms were too high, but at that time, I had no choice. Also, sometimes it took AmeriSave Mortgage a little while to get back to me after I reached out to call them. Other than that, it was very easy.
Reviewed Aug. 8, 2024
AmeriSave had the best rate. The loan originator that I dealt with was helpful. Everything was fine.
Reviewed Aug. 8, 2024
AmeriSave reached out to me and started the whole thing. They explained the process and told me how it was going to go. And everything went just as they said. The application process was smooth and easy. It was also quick and was done within 30 days. They answered all my questions and it's been great so far. If anybody in my family was looking for a home or trying to refinance, I would recommend AmeriSave.
Reviewed Aug. 8, 2024
I was searching to do a home equity loan and AmeriSave was the one that called me within two minutes after I put in my request. I had a rather lengthy phone conversation with their rep. He asked me lots of questions and there were forms that were sent to me to review. And if I agreed, I signed them online. Everything was done online and it didn't take longer than three days to get approved, but I opted to refinance the home instead of just getting a second mortgage. Their online application was easy to maneuver and user-friendly. But I work in the computer technologies division, so what was easy to me may not be easy to some. When I had questions, I called the guy that took my application and he was really informative. He was always available when I called in and he has been very helpful and pleasant. In the end, I got exactly what I wanted to get when I initiated the contact and I got more than I had asked for.
Reviewed Aug. 6, 2024
They have to be the worst Mortgage lender I have ever dealt with! Making you jump through hoops and gathering everything they want only to deny you and then won’t return your calls, truly the worst company I’ve worked with. I gave them one star because there was no 0 star option.
We sincerely appreciate your feedback regarding your mortgage experience. If you would like someone from customer care to reach out to you, please contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you.
Reviewed July 29, 2024
My original home loan was transferred over to AmeriSave when I bought my house. I really enjoyed working with them and when it came time to make some switches and pull out some equity, they were the ones that I chose to work with. I felt like they were familiar, they knew me, and I like the people I've been working with.
Doing the home equity stuff through them was fabulous. I filled out an online form and they called me back within minutes. They asked me some preliminary questions and walked me through some steps I would need to take and what I would need for paperwork. They were super good about answering my questions and even talked me through some different options that I had and explained. If I didn't understand something, they really took the time to explain what that meant.
Also, the gentleman from the closing came to my place of business, which was fabulous. I didn't have to go anywhere. He met me there and I closed out. The rep I worked with was William and he was very positive and gave me updates. When he told me that something would happen by the end of that week and he realized that it wasn't gonna happen by then, he reached out to let me know that it would actually be a few more days. He kept me in the loop. He didn't need to call and tell me, but did so that I wasn't wondering if something was wrong and I thought it was really kind.
Reviewed July 27, 2024
I liked how friendly AmeriSave was when I first called. They won me over. Getting the mortgage was a great process to me. I just did what they told me to do and it happened. I loved working with them. I did come into little bumps in the road for about two months. But I figured it would take that long. I would recommend AmeriSave to anyone. They were a little pricey, but that's okay. I guess the percentage got me. Overall, I have nothing bad to say about them.
Reviewed July 27, 2024
I did a refi to pull my equity line of credit and get the loan paid off, and AmeriSave did an excellent job. They're super decent people. Both the people I worked with were on top. Once I knew what their time zone was where I could call and they took calls, they were good at it. Then when we got done and some of the payments got messed up a little bit, they were quick to help work that through and get it straightened out. I’d definitely recommend them.
Reviewed July 26, 2024
I was looking for a quick, speedy letter that showed we could purchase a house. AmeriSave Mortgage was fast to do that. I was happy with their service with that. So, I stuck with them. They asked for our background information, employers and salary. And they gave me a pre-approval letter. I was able to start shopping from there. So, it was simple. And they gave me an account manager. It worked great.
I'm planning on refinancing here in a few years. So, it was one of those where I knew it was would be temporary. With a quick overview of others I've looked at, it seemed within reason. So, it has been fine. And we used them before on our other house. So, I had experience with them on the second one. They had most of my information, so things were a easier on the second one. Also, it was quick to do things online. They are quick at responding and keeping me in the loop.
Reviewed July 26, 2024
I was refinancing and the process with AmeriSave was fairly easy. I already had a loan with them. I spoke to two people and they kept me updated. I would have changed my rate but they couldn't help me with that. They were always nice and courteous.
Reviewed July 26, 2024
Amerisave had one person assigned to help us do all of the stuff. It didn't seem very difficult. It was just a lot and if we'd been faster, the process would have been faster. It took a week or two to go through all the stuff and then some documents needed to be collected, but it didn't take that long. It went smoothly, and the communication was good as well. There was always somebody to call. We didn't call them often enough, but it was okay.
Reviewed July 26, 2024
The process with Amerisave took longer than it should have. It could have been a little smoother. It seemed every time something was done, something else was needed. Towards the end it got a little frustrating. But the guy that I talked to was always very knowledgeable, on the ball, and easy to get ahold of.
Reviewed July 25, 2024
The customer service is great and the process is nice and smooth. The online application was easier than going in and doing it by paper. I already had a mortgage with AmeriSave and this time, I got a fixed rate with a term of 20 years. They did everything they could to help me get the best loan with the best rates. The loan's gonna help me sell my house, which is the final goal.
Reviewed July 25, 2024
Refinancing with AmeriSave was very easy. They have a great website. Everything was spot on and they were very quick about it. I worked with Robert and Tammy, and they were professionals. They knew what they were doing and helped me through the process. I'd been through this a couple of times and this was the smoothest. When I would call the agents, they were very quick to respond.
Reviewed July 25, 2024
I went online and discovered a lot of good reviews for AmeriSave, so I tried it out. The experience was super easy and seamless ‘cause I dealt with a rep named Katherine. She's not the only one, but it all started with her. She did an excellent job on staying on the phone with me and helped me get the appropriate paperwork until it was all complete. Essentially, the first phone call that I had with her, it was just walking me through and helping me get through it. The only hitch that we ever had was with the underwriter. There's an oil well in the corner of the property that we had to prove that it wasn't ours. That was a pain, but we got through it. The terms are good. I just wish that the interest rates would drop.
I've dealt with AmeriSave twice on two separate occasions and it has been fantastic every single time. The first time, the process was less than 30 days, and the other time was like an e-loan and it took 16 days. I won't be using anybody else for sure. Every single person I interacted with definitely deserves as much attention as possible. They did so good that I emailed the CEO and they got a response from the CEO on how good of a job they did.
Reviewed July 25, 2024
AmeriSave was the best that I was able to find online. The two gentlemen that I dealt with were very helpful and patient. It was a very simple process and I was very happy with it. The rates are high compared to my first mortgage, but that's the name of the game today. However, they sold the servicing of the mortgage to somebody. I got a letter yesterday and I'm confused about how and when I'm gonna make a payment, and I've already made an extra payment.
Reviewed July 24, 2024
I had a mortgage with Bank of America and transferred to AmeriSave and paid off some other bills. The price is all good and everything was great.
Reviewed July 24, 2024
I wanted to explore on investing my loan and having a better return of investment. I got a second mortgage home loan from AmeriSave. I submitted an inquiry online, and somebody reached out to me immediately and discussed with me the whole process of the application. And then immediately, I submitted the requirements. The first thing is to submit the application online. And then they sent me a list of what is needed to be completed. It was indicated on the online application portal. So, I did submit all of those and communicated via the portal or email with the lender. The application was an easy process. Everything was very clear and specific, and it indicated the documents that needs to be uploaded. So, whenever it's uploaded, it's completed. It only shows what is incomplete and the status like you only have one or two missing information to complete the full application.
The process wasn't too long. It was just the back and forth of having to pay my existing loan with another company. It messed up the payment on my old loan with the other company. I had to apply for a refund for the overpayment, which up to now I haven't received. So, there should be a better way of doing it where there's no cross transactions of me and the company I owed money to and for the mortgage company to pay that company. That was very inconvenient, and I didn't like that process at all.
It would have been better if transfer of payment would be electronically done. That way, I could have prevented an overpayment and then waiting on what is going on with my refund, which I really don't know yet up to this point how long I'm gonna get the refund. If I had concerns, I sent them an email. There would be a few times I would call, and always got directed to the lender or the filing company which had the last procedure on completing the process in terms of liquidating whatever balance I had from my my prior loan. So, I don't get the answers right away, especially with the overpayment.
Reviewed July 24, 2024
Compared to other lenders, AmeriSave was more prompt in getting back to me with their rates and their programs. I got a 30-year mortgage and I didn't have any problem with the process. It went well.
Reviewed July 24, 2024
The rep, Tracy, had an answer for all the questions and we went quickly. AmeriSave was very efficient and fast. Working with her, it took two and a half hours all together, and 20 phone calls. I got a loan, and I did most of the process on the phone and online on my phone 'cause I don't have a computer that works. I gave AmeriSave the basic information, then when we closed, the power of attorney brought all the legal papers, and I got a copy. The rates were high, but 11 is better than 25, and I was desperate at the time. My wife passed away and it was spur of the moment type of thing. I needed help 'cause she left a bunch of bills I didn't know I had. Overall, I'd recommend AmeriSave.
Reviewed July 20, 2024
The application process with AmeriSave is simple enough if you have all your ducks in a row. Kelly, the lady I worked with, and Lynn, the lady I talked to at the beginning were great and the lending process went smoothly. I'm giving Lynn kudos because she well deserves it.
Reviewed July 20, 2024
Everything was done through email or by phone other than the closing, and AmeriSave arranged that. The application process was easy and they got you in touch with one of their representatives. Then, they finished it up and crunched numbers. We were on the phone for a little bit because the rep was trying to figure out what to do. He was very professional and did a thorough job. If I had concerns, I’d get a reply quickly. The best way was either a text message or an email. AmeriSave helped me pay off high-interest-rate credit cards. So, it helped a whole lot. It was a very good experience and it was very smooth. When you're dealing with mortgages, there's a lot of back and forth that can happen but mine didn’t have a bunch of complications or problems.
Reviewed July 20, 2024
I went online to LendingTree.com, entered my information and said I was interested in learning more about a mortgage. Within five seconds of me entering that, the phone rang and it was AmeriSave. They were very responsive. However, something got mixed up in the communications process during the loan approval process that made things inconvenient. It was related to my wife's name. The data that the notary got back wasn't correct and we tried to get it changed. But the mortgage papers came through with the wrong names and information on them and we had to go back, start over and have the notary come back. That was crazy. I blamed the notary originally, but she said, no, she didn't get the new information from AmeriSave. Other than that, the customer service was helpful. In this world of everything happening over the phone, the experience was as good as I could've imagined.
Reviewed July 19, 2024
I was looking for a home equity loan and AmeriSave was one of the first to reach out. They had reasonable rates for what the market's going for. At first I thought I wanted a HELOCK, a line of credit, but their rep talked me out of it and explained to me that what was better was that HELOAN. So I liked the sales rep. He was knowledgeable and it seemed like a reasonable rate. I also checked one other company just to make sure they were honest and it seemed okay. The application and underwriting took a couple of weeks and when it was all said and done, the rate was still within what I expected it to be. Also, there were fees involved, which were the expected closing costs for a mortgage, but they rolled them into the loan.
Reviewed July 18, 2024
I picked AmeriSave Mortgage because of the initial conference I had with their rep. He was the best one I talked to and very quick about answering me. It was difficult for me to get into the portal and that is where all the answers were. I didn't have a clear line of communication to the underwriters. Sometimes I had to go back to my rep and have him tell me. That could have been better communications after it was handed off to underwriting. Also, it was a bit higher interest than I was originally told, but I understand the reasons.
Reviewed July 18, 2024
AmeriSave Mortgage's rep was wonderful. He made everything so smooth. He told me exactly what he needed and I would provide it and a fast closing. He was prompt, courteous and professional. It was perfect. It was the best transaction I've experienced. The rate was a bit higher than what I had, but not much. So, I was pleased. I've already recommended AmeriSave.
Reviewed July 18, 2024
The gentleman that worked with me, Daniel, was incredible and very knowledgeable. He knew exactly what I was looking for. The application process with AmeriSave was very easy and convenient. But once I got my loan, it was sold off to somebody else. Also, I had to do a little bit more of the backup paperwork than I thought I would have to, plus the communication between a couple of the agents was a little off. But the customer service reps knew exactly where to direct me to and they were very good. Aside from that, at the time, the rates they gave me were fair.
Reviewed July 18, 2024
AmeriSave offered me the best rate for what I was trying to do. We went with a conventional loan. We bought down points. My experience was good.
Reviewed July 18, 2024
I had my first mortgage with AmeriSave and I was so happy with them. So, when I looked to do a second to get my debt consolidation, there was no question where I was going because they're so easy to work with. I gave the name of AmeriSave to my friend and she used them and she had the same experience. The process is slick easy. The underwriting was quicker than I thought. It was about a week. I was shocked. Both my initial contact representative and then another representative were so easy to work with and so congenial. They were very patient. I wouldn't have recommended the company to a good friend if my experience hadn't gone so well.
Reviewed July 17, 2024
I have two mortgages with AmeriSave. The first process was really good. But the second one was not. The rep that pre-approved me did great. But the person that helped the mortgage guy was a pain in the butt. They made me upload several of the same documents, and told me that we couldn't close the house because my wife didn't sign the disclosure, even though it wasn't sent to her, but then came to find out they mailed the disclosures to the new address we were trying to purchase. She told me that she emailed the disclosures but my wife never got them, so she couldn't sign them.
When we closed on the house and got the key to the mailbox, all the disclosures were in there. That's some sensitive information as far as I'm concerned. I don't need anybody else seeing that stuff. But when uploading documents, Amerisave's whole system is great. They have plenty of room to add as many documents as you want. I really like it. I like to do things myself and that worked really well for me. The first time that we used Amerisave would have been quicker, but we were waiting on my employer to give me a moving bonus. But on Amerisave's end, it was quick. Overall, I would still recommend AmeriSave. I had a good experience with everybody except for that one lady.
Thank you for sharing your feedback. Your mortgage experience is very important to our company. If you would like someone from customer care to reach out to you, please contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you.
Reviewed July 17, 2024
I googled something and AmeriSave called me immediately. They were ridiculously fast. I looked at a couple of other companies then I decided to go with AmeriSave because they had the best and the least complicated deal. I applied for a home equity loan and it went pretty smoothly. The process took two weeks, which was fast, and their rate was not as good as my actual home loan, but nothing to be mad about.
Reviewed July 2, 2024
Mortgage refi went well. Then they changed the mailing address for payments, didn't accept my check I mailed, and messed up my credit score. They refuse to correct their mistake after. Never use them! I don't know why they wouldn't forward their mail internally or something. They cost me money with worse terms on a loan I just got.
We sincerely appreciate your feedback regarding your mortgage experience. If you would like someone from customer care to reach out to you, please contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you.
Reviewed June 29, 2024
The application process at AmeriSave was great. The people that I had worked with from the start, the originator, the underwriters or servicers were all great and they made it really easy.
Reviewed June 28, 2024
The loan officer was good but the application process with AmeriSave took quite a while. It was probably six weeks. I wanted a home equity line of credit because I don't want to pay the interest rate on the whole thing when I didn't need the money right away. But they kept trying to sell me on a home equity loan. It could have gone a little bit better if they listened to what I wanted at first. But AmeriSave wasn’t very hard to deal with and it was very good and positive dealing with their reps.
Reviewed June 27, 2024
The rep I talked to, Matthew, was very helpful and he wasn't trying to pressure me so, I stuck with him. He helped me understand and answered all my questions. The process was easy and straightforward and Matthew was there to help me out.
Reviewed June 27, 2024
AmeriSave is easy to work with, they have the lowest rates, and I would highly recommend them. The people that I dealt with were very helpful. I had a lot of questions and I needed a specific amount of money for a renovation and they got me there. They were down-to-earth. They were not pushy. They texted me a link to an application and I filled out the application from my phone, which was very easy. They did everything they could to make it simple for us. On the AmeriSave's side, the overall process was very quick. It was good and helpful. One thing that I really liked was there was one point of contact for each stage and they would call me back and walk me through the process. So, I felt like it was curated. The rates are high nationally. It's not AmeriSave's fault. I got a comparatively good rate, but it's still higher than what I would like, but AmeriSave gave me the lowest rate than anybody I tried to talk with.
Reviewed June 27, 2024
The experience with AmeriSave was good and everything worked out smoothly. I had the phone number and personal email of the rep who worked with me and I would text him if my Realtor needed something, and he would get back to me or send what I need by email. I've recommended AmeriSave to a couple of my friends that have gone to my house and I told them how it was easy. Everything was online. Compared to a local loan officer, they work with certain Realtors more than other Realtors. So they were easy to work with. My Realtor didn't have any issue getting back and forth and it was her first time working with them as well. The website is up to date and user-friendly. I was able to navigate through everything and whatever they needed, they would put it on the portal so I would just be able to open it up and submit the information such as the pay stubs. But it would be nice if AmeriSave has a mobile app.
Reviewed June 27, 2024
I had previously done a refinance through AmeriSave, and I liked the turnaround time. This time, I did a home equity loan. The process was straightforward. I went to the website. There was a quick questionnaire that I completed with my data. They pulled my credit. Then somebody called me. There were two people that I worked with. They send me reminders of the outstanding documents, and the portal is clearly labeled as to where I need to upload something. If I need to upload my W-2, they have a drop section for the W-2. If I need it for my tax return, they have a separate section for it. So at any stage, you can see which documents are open. If you accidentally upload it into the wrong section, they'll move it over and then reopen that section.
A first person does an official intake and assessment, and then there is somebody else who tries to bring you over the finish line. They're supposed to be working hand in hand. The last time, I had paid for a rate lock, and for whatever reason, that rate lock got erased. So, I kept having to call the original person to go back and look through the documents to see that I paid for the rate lock, even though on the portal, it shows that I paid for it. Whenever you do a rate lock, you have to stay on top of them because every time the underwriter picks up the file and makes comments, the rate lock goes away.
Reviewed June 27, 2024
I felt like I could trust AmeriSave. Getting a traditional mortgage from them was easy. The process didn't take long at all. I was really surprised. They could just have more contact with the customers. The customer has to look online to see what's going on. They could have contacted me personally and told me what was going on instead of me having to look online to see forms that had to be done.
Reviewed June 27, 2024
I did a home equity loan with Amerisave and the first time was awful. I had already wasted a bunch of time with all my documentation and was ready to drop the whole process and find someone else. The process took over a month. They had to come back to me multiple times for more information when I was told that they had all the information they needed. I was losing faith rapidly. When I found out that that whole thing was for naught, I was not a happy camper and told Darla, my rep, that they were not gonna get any more money out of me. Due to the awful experience, they ended up having to come through and redo the loan for a second time. They didn't realize that on the initial loan that I got from them, I paid $10,000 towards the loan on my first payment until I brought it to their attention. The new rate went down a bit but it may still be a little high. But Darla was fabulous. She got all the information the first time.
Reviewed June 27, 2024
I did a HELOC with AmeriSave. The application process online wasn't difficult. Acquiring the HELOC took about three weeks. I kept having to get different forms and stuff I had to find. Uploading thet documents online was a lot simpler than going to an office. Every time I sent something in that was wrong, they let me know. If I needed to add something else, they were really quick to tell me, and the way it was set up is you just go down and check off what you needed and you just send it in. It took a while to find some of the things they wanted me to send in, but it was simple. Overall, my experience was painless.
Reviewed June 27, 2024
We had initially financed through Amerisave the first time and it was an easy process. When we refinanced, we just went through them again. We had initially gone on the internet to apply in February, but we decided against it. The guy who had reached out to us was very helpful and said, "If you're ready in the future, you can reach out to me." When we were ready, I reached out to him and said we were ready to move forward and he got everything going. He was really good about keeping us informed. The annual percentage rate was average. We've had a couple of other ones and it was a 0.1 higher than one of the other ones. But otherwise, it was on par. The process was quick, less than 30 days. They did a great job.
Reviewed June 27, 2024
Amerisave reached out to me. It seemed like they were more aggressive with it. The rep was real good at breaking things down and what he could get. He broke down the whole process to me, where I could understand it. Their rate was pretty good, and better than the average market price that they got now. So it worked out fine. It was easy to upload and provide all the documents that I had to their website. It was a great experience.

Reviewed June 7, 2024
I requested a loan approval qualification letter to facilitate home shopping and make offers. Initially, they demanded $40 for the approval letter, conducted an unauthorized hard credit check, and failed to provide the letter. Later, they demanded $500 for the approval letter. These practices are completely shady and unfair to consumers. None of this is disclosed or communicated properly. I filed a dispute to get my $40 back but the hard check remains on the records. Btw, I am a returning customer, I mortgaged my home from them back in 2018. My experience then was different.
We sincerely appreciate your feedback regarding your mortgage experience. If you would like someone from customer care to reach out to you, please contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you.
Reviewed June 7, 2024
Both Lynn ** and Germain ** provided stellar service. They made a very complicated process straightforward and easy to understand. They were both extremely professional and easy to work with. They were always available to answer questions and provide input on how to proceed when I didn't understand. They were a real pleasure to work with and I would highly recommend them to anyone who works with them.
Reviewed June 6, 2024
AmeriSave gave me a second chance. With this second chance, I paid off debt, and back taxes. I'm grateful for the excellent customer service I received from staff. Especially Amy **. Amerisave is truly for real and are serious about helping people get the best help possible for a successful outcome.
Reviewed June 5, 2024
My experience was absolutely the best. I must have received the best loan officer in the world, no exaggeration. His patience and knowledge exceeded the average, Amerisave is the way to go. 10 stars up. I'm now living in my wonderful home. The process took about 28 days. Don't everyone call him at once but his name is Warren **. I'm sure I spell the name wrong but search him out. You won't be sorry.
Reviewed June 5, 2024
The staff that I worked with were very professional, knowledgeable, prompt and friendly... The entire process went very smoothly, and it was great experience for our family... They worked hard to put together a package that was right for our family, and I would highly recommend AmeriSave to work with on refinancing your mortgage...
Reviewed June 5, 2024
We decided to take out a home equity loan to do some long overdue upgrades to our home. Amerisave was the only lender I spoke to that actually listened to what I wanted, instead of trying to push me in a certain direction. From start to finish the process was straight-forward. Communication was excellent, almost daily. From initial contact to closing I think the process took maybe two weeks. I feel like we got a very good rate in today's market as well.
Reviewed June 1, 2024
The loan process went very quickly and the communication was excellent. The banker who helped me was perfect and I had no issues. It went smoothly. I'm retired and I always paid my fair share of taxes, never tried to dodge and paid enough. But I just didn't wanna pay any more taxes. I was doing a mortgage so I could have the income without showing it as income that I can reinvest into my house because our property values have gone up so much over the last 10 years here in North Carolina. I've got a new house and I've got about 1,800 square feet of unfinished space within the house under the roof. So I was gonna do some remodeling. I do woodworking and carpentry work so I was looking at a way to access funds from the house without going into my investment portfolio because that's been doing so well. So paying 7% on a mortgage, where I was getting a lot better return on my investment, I did the math.
Reviewed June 1, 2024
AmeriSave was very nice and helpful right off the bat. They really worked with us to meet our needs. There were a couple of snags in the road, but they quickly figured out other ways and they provided instant information and how it was gonna work, and how we could work it this way or that way. Working with AmeriSave relieved a lot of stress and it was not anxiety-producing. It was just easy and pretty seamless. I would recommend them. I was feeling not great about ourselves and our situation and it didn't feel like they judged us at all either. The rep that I spoke to was very nice, knowledgeable, and helpful. He seemed to really care about our situation.
Reviewed June 1, 2024
My experience with AmeriSave was easy and hassle-free. Everything was done mostly online and uploaded. It was fast. They always got back to me right away if I had a question.
Reviewed June 1, 2024
AmeriSave was upfront with everything and gave me options to best suit my needs. Also, the process was relatively easy-going. The only delay that we had was with the underwriters but other than that, AmeriSave always kept in touch with everything that was going on.
Reviewed May 31, 2024
The AmeriSave Mortgage reps were both great. We chose to go with the new rate because we needed to do some work on the house. So, that's on us. The rates were not comparable to what we had before. Other than that, everything was fine.
Reviewed May 31, 2024
The guy that initially called me was very polite and made himself humanized. So, it was easy to communicate with him. After learning who he was with, I did a little research and found out AmeriSave Mortgage is a good mortgage company. So, I decided to go with them. They offered me a competitive rate. There was some miscommunication between me and the one doing the actual writing of the mortgage. She needed things but I wasn't aware that she needed them. Other than that, I got a good rate. Below the average market value.
Reviewed May 31, 2024
Everything was flawless with Amerisave. This is the best experience I've had with a company like that. Their communication was excellent. They called me right back and gave me updates and whatever I needed. They were very easy to work with.
Reviewed May 30, 2024
My experience with AmeriSave has been excellent. Their application process was very easy. Any questions that I had, they were right there with me every step of the way.
Reviewed May 30, 2024
Obtaining a mortgage with AmeriSave was very easy and quick. The loan officer was very personal. I started online, which I don't think I would do that again because it makes the phone totally blow up. My phone was ringing and ringing constantly and it still does now. Some of those guys were very pushy, strong and I don't care for that. And this guy was not. He found out what I wanted to accomplish and what I needed to do and he did it. He was honest and he was interested in my needs. I was comfortable with it. I will call him again.
Reviewed May 30, 2024
The process with AmeriSave was straightforward. There were two points of contact, depending on which part of the process you were going through. I bought my house previously with another mortgage company and it was an extremely easy process, and I always knew what was gonna happen from one step to the next, and that had never happened before. The communication was great. We were trying to go through some process and there was one step left to get through. There was one person who walked me through it. We stayed on the phone together until we got it done. So, it made things a lot easier and there was no guessing game.
I was happy to work with AmeriSave. Last week, I got a thing where my mortgage had already been sold. So, I'm not very happy about that. Granted that it's not AmeriSave that did it, the process of switching over to a new one is not easy at all for whoever the new person they've moved it to. I've only paid one month and my payment is due on June 3rd. So, I just got it literally. That would be my own concern but that's how mortgages work in today's society. So, it's not an AmeriSave problem.

Reviewed May 12, 2024
Just started a 2nd mortgage last week. Loan originator, Ashlin was immediately pushy, kept telling, "We have a deadline & basically refused to let me think and breathe over this choice. She used pressure salesmanship tactics to try to sell me that Amerisave was the right choice, she urged me to read & sign docs she would send me the moment we met on the phone. The hour was late, but she didn't care. Red flags there. She again pushed me to hearing from her partner, Tammie, the loan processor the very next day. Early in the am, Tammie called. When I told her I had a bad migraine, was taking muscle relaxant, she ignored me. Her tone got impatient with me & like Ashlin, kept insisting, "We have a strict deadline." I was in no shape to make any important decision. Tammie frustrated in her tone finally relented & offered to call me back just a few hours later.
When later in the afternoon, Tammie called back & pressured me into reading & signing while she was on the phone with me. It was so bizarre, unprofessional to feel like I was under a gun to get THEIR DEADLINE satisfied. Just about a week later, Tammie tells me I've been approved. She sends me closing docs, urges me to read & sign them ASAP, informs me the notary will be contacting me the next day & basic closing rules. Notary never contacted me. Then I see another closing doc. This one now informs me Amerisave has designated loan servicer, Dovenmuehle to process my loan payments from now on. GOOGLE: Dovenmuehle, customer reviews! 700+ 1.3 stars. WTHELL!
No mortgage company that respects their customers pawns them onto a vile, disgustingly incompetent, lazy, mortgage servicer that Dovenmuehle is. Immediately, I sent both Tammie & Ashlin emails demanding to "cancel my loan, cancel the notary." Dovenmuehle was the deal breaker! Both reps refused to read my demands, both insisted I must be "confused," & repeated that I needed to reconsider. About 5 years prior, I had refinanced my home. This new mortgage company transferred my loan to be serviced by Dovenmuehle. Almost from Day 1, I was being threatened of losing my home insurance/taxes for nonpayment. You see, I had impounded that money with my mortgage payments & it was Dovenmuehle's only job to make sure my money went where it was due BY THE DUE DATE.
Dovenmuehle didn't care I was getting urgent late calls from State Farm agents! Or that my taxes weren't being paid on time & now I was facing penalties and late fees because they didn't care to do their one job. The tax payment was only 1 day short of me having to pay penalties & fees. SF ins had to keep getting super's approval to move the grace period. (Only by refinancing once again was I able to get away from Dovenmuehle.) I demanded by email that Tammie & Ashlin "cancel this loan." After several emails repeating my experiences with their Dovenmuehle and demanding they acknowledge my request to cancel, I have been ignored and treated like a child. AmeriSave reps are bullies. They harass and hound their customers. It's clear. My next step will be CFPB, & my state AG to file complaints against this company for their lack of professionalism & lousy behavior.
If you would like someone from customer care to reach out to you, please contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you.
Reviewed May 12, 2024
AmeriSave was outstanding. I referred my mother to them and she closed on her mortgage with them as well. Connor, my mortgage expert, was more experienced and knowledgeable, and he was very straight to the point. When I was trying to explore options, he didn't give me a lot of runaround and he was very thorough every step of the way. He made himself available pretty much any time I wanted him. He gave me a cellphone number and his personal email, and he was there to answer all my questions. He also went above and beyond to help me close out in a rate in the high fives. The process of refinancing with AmeriSave took about three and a half weeks and it was very smooth. They guided me through the process, told me what documents I needed, and it was very hassle-free to finish. It was easy and I had no problem utilizing their app.
Reviewed May 11, 2024
The application process with AmeriSave was straightforward. The very first person I spoke with was wonderful and kept in contact the whole time. However, it was a terrible service from the processor. I don't even know how she got the job. She refused to get back in touch. I would call and leave voicemail after voicemail. It was so bad to the point where my Realtor was making complaints with supervisors and the Realtor of the sellers who we purchased the home from was making complaints. But I had a good Realtor and she helped me out along the way. It was a decent experience with AmeriSave.
Thank you for your feedback. If you would like someone from customer care to reach out to you, please contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you.
Reviewed May 11, 2024
The process took a little longer than if you had to get a mortgage around the place that you live. The time it took to get approved could be improved. We had to get a lot of paperwork done and I had to fax them or take a picture by our phone and send it to them. But other than that, they were great. The rep answered all our questions. He talked everything over with me and what he was gonna do. I like the kindness that he offered me. We could also call after hours.
Reviewed May 11, 2024
The process took longer than I anticipated it to take. There were some problems we had to deal with with the requirements but Amerisave helped me and pointed me in the right direction. When there were questions I had to ask, they answered. I appreciate the way they treated me on that deal. The cost was a little higher than I anticipated but I checked three other different places and Amerisave's was the best rate of them.
Reviewed May 11, 2024
We pulled some equity out of the house and the process took three weeks once we got done jumping through all the various hoops and waited for the appraiser. Amerisave's website is a little clunky and takes a while to load. It needs to be updated. The rep was also overly pushy. While Amerisave ended up helping our situation, he wouldn't let me sit back and take a minute to think about it. Everything had to be done then. He didn't want me shopping around and I did not appreciate the high-pressure tactics.
I would have appreciated a better explanation of what he closing costs were for. He didn't say anything about adding 10 grand to it to buy points to reduce the interest rate. We ended up spending money to lower our interest rate and he wanted us to pay 582 upfront to lock our rate in. They were a little shady and misrepresentative about where the fees were gonna go and who was gonna take care of them. I would have liked to see a more clear-cut way to shop rates. I could've ended up saving some money on the closing costs if I went through Omaha. But in today's market, I'm pleased with the rate overall. Once we got over to the underwriter and he started helping us out with some stuff for the guy who was dealing with the underwriters, he came up with some solutions to some problems we were having. I was very pleased with that one.
Thank you for sharing your feedback. Your mortgage experience is very important to our company. If you would like someone from customer care to reach out to you, please contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you.
Reviewed May 11, 2024
I went online and looked at a couple of things and all kinds of phone calls and emails came in. But AmeriSave was one of the first ones that called. Other than the loan officer, I talked to somebody prior to that. I am not completely computer-savvy and he walked me through everything. He was great. I get very frustrated with the computer but it was a very easy process. It was step by step and if there was something that I couldn't get into or couldn't find, they helped me tremendously. There was a delay, but that wasn't their fault. I had some issues that I had to take care of before we could process. If I didn't have to have a couple of things done at the house before that, it would have just been three weeks and they probably could have gotten it done even quicker than that.
I was a first-time home buyer when I first bought my house and even with rates as high as what they are right now, I was locked into a rate that's lower than what my original rate was 15 years ago. I would encourage people to use AmeriSave. I had a positive experience and I don't see why somebody else wouldn't. I wouldn't think that they would treat anybody else any differently than they did me.
Reviewed May 11, 2024
I called my insurance company and let them know of my intent of refinancing. I asked questions about AmeriSave and they told me they do a lot of business with them and they get positive response from them. AmeriSave contacted me and everything went well. It was confirmed through my insurance company when they told me that they communicate with AmeriSave a lot. AmeriSave was amazing. When I applied for the refinance, I was in the middle of renovation. They were patient to make sure that upon the appraisal, I was able to get close to completing the renovation so I could get a better view of the value of the property. They had good communication. I got email messages and they let me know when I had a task to do.
Reviewed May 11, 2024
The person from AmeriSave who first reached out to me was very friendly and personable. He gave me a lot of information right at the beginning and it sounded like he tried. The process started straightforward, very easy and simplistic. Every time I had a conversation with the representative, he always ended the conversation by telling me not to hesitate to call if I needed any help and that he was with me every time on any question that I had. But that's where it stopped. I would call, email and text, and nobody would reply to me. Then, the second person told me that he would be taking over from the first person. He did most of the loaning. He wasn't personable at all and was ignoring my phone calls, my texts and my emails all the time. He told me the same thing the first person did about giving them a call. But they just wouldn't answer, for some reason.
During the application online, some misinformation was on there that I didn't want in the contract and wanted to be changed. I asked the two people I was dealing with to change the escrow. I said I wanna pay my own insurance because I was the president of the Condominium Association. I'd like to redo the insurance every five years and when they had put it on escrow, I asked them to remove it and they would not reply or get back to me. There was a satisfaction thing that I sent in and I told them I wasn't very happy about that and I started hearing back from them. AmeriSave is your basic, average lender. A lot of people who do this type of thing are all the same. They come up personable, but when you have questions and stuff, they're very hard to get ahold of. There's nothing special about them.
We sincerely appreciate your feedback regarding your mortgage experience. If you would like someone from customer care to reach out to you, please contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you.
Reviewed May 11, 2024
The people from AmeriSave were very personable, very knowledgeable, and were able to break things down very specifically for me that made me feel more confident in them. They were very confident in their information, always on top of things, getting back with me on things that I needed for the application, and they were very prompt in getting back with me and letting me know what I needed to get the process to keep it going. Luckily, I was able to get the documents quickly, too.
Reviewed May 10, 2024
I applied for a second mortgage thru AmeriSave and everything was done online. I was very comfortable with the customer service reps that I spoke with and they were knowledgeable. Whenever I had a question, I texted them and they texted me back. The rate they gave me was very good and the terms were better than some of the ones that reached out to me. Everything went smoothly and I would recommend AmeriSave. It was a fast and easy process.
Reviewed May 6, 2024
My contact at Amerisave was awesome. He walked me through the whole process. He was one of the rare ones that said, “I'll stick with you through this whole process. You can call me any time.” With my situation, I needed to make sure that somebody did that. I was going through a difficult time with a pre-foreclosure. I had one of those zombie loans that popped up about a year ago. It was silent for almost 14 years then all of a sudden it showed up and told me I owed 200 and something thousand dollars. It was all interest. I worked with my lawyer to get everything verified and AmeriSave did what most lenders could not do, which was get me through this process. They saved us and were there with us. When I was running against the timeline, they escalated it and got the executives involved. They made it a priority and got it going. There would be a string of email from all the different areas trying to get everybody back on the same page.
Reviewed May 5, 2024
I am having some issues. AmeriSave told me that my first bill was due on the 1st. So, I started trying to pay last week. I ended up calling in to AmeriSave. They said, “Okay. Let's figure it out.” It turned out that they sold my loan, so I couldn't make my payment. Other than that, I liked AmeriSave Mortgage's interest rate. I'm very organized, so all of the documents that they requested, I already have them in files on my computer. There wasn't a lot of wait to retrieve. It was a couple-day process. I would be on the phone with them, and they would say, “Okay. This is what we need.” So, I would upload them as the rep would tell. And we just go to the next thing. The communication was clear. The person that communicated with me was consistent and responsive to my messages. Although it took a while and there was a lot of questions, I was never for days in the dark.
I was comfortable. 1 out of 10, I was a 10. It got weird at one point because there was another AmeriSave representative that had reached out to me mid-process and was, “I heard you were interested. Let's get your paperwork.” I said, “I just did this application.” He said, “But I don't see it.” I got his loan officer number. I went to my original person. He said, “He's also another person, but it's from a different state. And that's probably why he wasn't able to see your application.” Everything else was fine.
Reviewed May 4, 2024
When I got with AmeriSave, I came across a couple of agents and ended up getting with Jana who's licensed in almost every state. She was amazing. She was supposed to go on maternity leave, but she had two active people, me included, so she postponed her maternity leave. She helped all the way up until she had her baby.
The application process with Amerisave was very simple. I've owned other houses where I've had to go in and do it. It's way more simple online with Amerisave and if you have questions, you call and they walk you right through it. If I call the 1-800 number, they instantly send me to my agent, Jana. She also gave me her personal cellphone number so I could contact her. We were at a different time zone, and there were times it was 11 o'clock at night but she was available for me. The process went a lot faster than I thought. We were needing to move in a rush, so they pushed it for me. They went above and beyond and did it faster than normal because they knew I needed to. If you need a mortgage company, go right to Amerisave.
Reviewed May 4, 2024
My experience with AmeriSave was great. They worked my refi and the service was great from beginning to end. Everyone I worked with was great, thorough and they followed up, which was huge. The communication was clear and consistent. The responsiveness was great when I had questions. And I had a lot of questions. It might have taken longer and that was my fault. There was a name change for me as well because I had gotten married and my old mortgage was still in my maiden name. There were some stuff that the AmeriSave guys and gals had to do to get that all straightened out. That was above and beyond and not expected on their part, but it was great.
Reviewed May 4, 2024
Everything was easy, fast and nice in our experience with AmeriSave. They didn't give us a hard time. Everything was clear. The rep was there when we asked some questions.
Reviewed May 4, 2024
I had three companies that reached out to me and AmeriSave seemed like the best choice. When I talked to AmeriSave, they seemed good to work with. The process was pretty good and straightforward. They had their online web portal that prompted me for certain documents, and I just provided all the documents they asked. My loan officer was very professional, and always making a lot of follow-up calls. Even though I wasn't available, he still accepted the call, and I gave him a call back when I had time. So as far as following up and staying on top of it, he was very good at that. He was very good at explaining my options and what his recommendations are, and the data in the area since this was my first time home purchase, so everything was new. It wasn't too complicated or stressful.
The online application was super convenient. Everything was there. I didn't have to talk to somebody for every little thing. I just had the direction on what documents or information to provide. I followed the directions and it made it quite easy. Once I put the offer down, we closed really quick. It was within three weeks. They bumped it up a few days to have it closed sooner. It happened really quick relatively from what my real estate agent told me. So everything was smooth and easy. I’m glad about it. Amerisave was great to work with and they helped me every step of the way.
Reviewed May 3, 2024
AmeriSave was very responsive and approachable. They called me right back. We felt at ease with everything. I never had to wonder what was happening next. Every step of the way, they kept me informed. I like the transparency of everything that was happening as it was happening. Any question I had, they were very direct. Everything from soup to nuts was perfect. I've had other lenders before and this was the best one by far.
Reviewed May 2, 2024
I had some pretty big payments on some companies that charge pretty heavy interest rates and the debt-to-income was getting ridiculous. I was lucky to have a dollar left over after the gas prices and insurance going up. Everything you look at, the price is going up except for my income. So I had to do something. Amerisave consolidated those loans for me and put them over a longer period of time. But it helped get my payments down to the point I had a dollar or two left over to buy some food. Communication was very good. They helped me understand and coached me how to send the information they needed. But after we thought we had all the information we needed, they'd come back and need something else. That was at the very last. In fact, a couple of times, it was after I've been approved.
Reviewed May 2, 2024
AmeriSave was great. I was working with a lender, and when they found out that my sole source of income was a rental property in Mexico, they said that that was too risky and they dropped me, and AmeriSave didn’t. AmeriSave’s online application process was tedious. It took like two months to get the loan. They were very friendly but the information gathering took at least six weeks. They wanted everything but my first-born child. It was crazy. They needed all kinds of information on my Mexican property and taxes. I had an unusual situation because I'm retired other than my income from the rental property in Mexico.
Other than that, they were very nice, very responsive and very professional the entire time. They wanted me to upload cumbersome files, and I'm a 64-year-old retired person. I hate technology. So, I would just send things to the lady that I was working with instead of going through their online app. Then she would upload it for me. So, they were really good to me that way. They worked with me.
Reviewed May 2, 2024
I applied for and received a HELOC loan enabling me to plan a renovation to my bathroom, making it wheelchair ready so I may continue to live in my home when I'm older.... I'm grateful to each employee doing their part to make this happen. Thank you to Angela and Chelsea especially for helping me to understand the process!
Reviewed May 2, 2024
They were great and the application process was easy. It went very smooth.
Reviewed May 2, 2024
Amerisave did exactly what I needed them to do. I also felt comfortable working with their representative. He knew what he was talking about.
Reviewed May 2, 2024
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Reviewed May 2, 2024
I found closing a loan with AmeriSave easy and stress free. They treated me better than my local bank, and offered a competitive interest rate and terms. On-line signing was super easy! The folks I dealt with; Connor ** and Benjamin **, were just amazing. I was never treated like a "number". Connor and Ben walked me through the process, were professional, kind, and always available to answer questions or check in... They made the experience so positive that I not only highly recommend them to my friends and family - but will immediately use them again should I need financing in the future. Best experience!
Reviewed May 1, 2024
I applied for a loan with Lending Tree and within minutes AmeriSave called me. All of their representatives were very professional and knowledgeable. They arranged my loan quickly and at a very good rate. The whole process was very smooth and easy to follow. I now have my loan and I am very satisfied.
Reviewed May 1, 2024
The professionals at AmeriSave explained the process thoroughly and kept me informed throughout. It was an excellent experience. The closing was completely professional as well, with everything explained and completed. I would highly recommend AmeriSave to anyone who needs a competitive mortgage and wants the convenience of an online experience.

Reviewed April 16, 2024
I really appreciated about AmeriSave was their user-friendly online platform. It made it easy for me to upload all of the necessary documents and track the progress of my loan. I never had to worry about missing any deadlines or forgetting to send in important paperwork.
Reviewed April 15, 2024
I did a refi and the application process was very easy. From the time I put my phone number in that website to the close and I had the money was less than three weeks. They were very quick. Michelle was the original person that I spoke with and she was very helpful with everything. All of her interactions were very kind and she presented different options to me that I could then take to my family member who's a mortgage broker to make sure I was feeling comfortable with all of it. She provided everything I needed.
Reviewed April 15, 2024
When I tried to set up my automatic payments, I kept getting the message, "We're not able to set up automatic payments." It was frustrating. That was the only thing that I didn't like. Otherwise, I got funded and they responded to me very fast in a good way. I appreciate their website interface that allows me to see my amortization schedule. If I add in an extra thousand or a few thousand dollars in payment, then it redoes my amortization schedule right there, and I appreciate that very much. I have had a good experience with Amerisave so far.
Reviewed April 15, 2024
The process with Amerisave is painless. All the documents you need to upload are super easy on the portal. They get reviewed quickly.
Reviewed April 15, 2024
Amerisave was phenomenal. There was nothing that I asked that wasn't answered. They were patient. It was my first time doing a cash-out refinance and had a lot of questions. I wanted to make sure I understood the process and what was expected of me. Everything was explained very thoroughly and in depth. I like the diligence of communication. Some people may have some better offers and terms, but from what I needed collectively, this was the best for me. I wanted to change the terms of my loan from a 30-year mortgage to a 15-year mortgage. I didn't even consider that until talking with Amerisave and realizing that that was an option.
Reviewed April 15, 2024
The application for the refi was simple and it was excellent with the rep who helped me. He was very communicative and let me know what was going on every step.
Reviewed April 15, 2024
I had used AmeriSave in the past. I was trying to get financed. At first, I had to work on my debt to ratio income. Then when I was ready, I got my debt fixed. Then I just went back to AmeriSave because they were working with me and they had great customer service. I went with a VA loan. The loan application was fairly easy. It was all done through the phone, so it was a simple process. I went through the prequalification steps. Then I provided all of the documents associated with that. I got prequalified for a certain amount, but the home that I was looking for was at a higher value, so I went back and then I made some more moves as far as paying off a bill or two. I talked to my loan originator and he was able to extend that loan amount for me.
The only thing is they wanted bank statements and then they needed to verify where I got the funds from, and I provided those documents, but at that time, I did not know exactly why they wanted to trace down the money process. Other than that, I didn't have any issues with my customer support. Matt and Evie were great. They were very knowledgeable and friendly. I had a lot of questions and they answered all of them. They were straight to the point. Overall, my wellbeing is better. I feel like everything is coming in place for me. I'm in my dream home right now.
Reviewed April 15, 2024
The application process at AmeriSave was quite easy and informative. Their customer service reps were also knowledgeable and professional. The rates and terms were fine, too.
Reviewed April 15, 2024
It's easy to get a loan through Amerisave. The lending officer was great. She gave me her number. But when it went to the person that did the processing of it, it wasn't as personal. She didn't give me a number to call or any insight.
Reviewed April 15, 2024
Chris from AmeriSave broke everything down for me and we tackled it one step at a time. First I applied and got the pre-approval, then I looked at houses with the pre-qualification letter. When I found the house I wanted, I spoke with AmeriSave again, then we started dealing with the underwriters and sending them everything they needed to get it finalized. From the time I talked to AmeriSave until I closed on the house, it was 30 days, but I was approved well before then. I was doing so much stuff jumping through so many hoops, but it was a great experience. I was really scared about my first home purchase at first, but they put me at ease.
Reviewed April 14, 2024
AmeriSave got a high score on customer satisfaction and the interest rates were good, too. Working with them was really great. They were quick to respond, at least our rep and then his underwriter, and we had a really good experience. Everything, being online, was really efficient. It was good for us because we did DocuSigns and things that made the whole experience fast and easy. The loan processor was really good. We directed questions to her, and then she responded usually within minutes.
The only thing is they said they could close in two weeks. It ended up taking over a month. They could have done more explanation of why. We had to go through paperwork. Then sometimes it would be the weekend, so we had to wait a little bit for the person to process papers. In great cases, it could take two weeks. Maybe if it was explained better that we have to do all of these things and get all of these things, then the two weeks is different than four weeks. They would come up with different forms or different things they needed from us. So, that delayed the process.
It was a back and forth of getting what they needed. Sometimes, it was on our side. I'd be at work. I'd be in meetings. I couldn't answer the call or see what they wanted until I was out of the meeting. Overall, when it was all said and done, we got funded. The rates were very competitive and even lower than some other institutions. If you're looking for something quick and great customer service, then check out AmeriSave.
Reviewed April 14, 2024
Getting a home equity loan from AmeriSave Mortgage was, overall, a good experience. They asked for some documentation. It seemed to my wife and I that they kept asking for information over and over again but eventually, we got everything together after I threatened to go to another company. They, all of a sudden, got their act together and the loan went through. It took two months overall. We thought the rates and terms were very competitive. They were in line with the rest of the companies. Also, they return their calls quickly. I'd recommend AmeriSave. I'd tell others to give them a call.
Reviewed April 14, 2024
Setting up a mortgage with AmeriSave on their portal was easy. I also liked the confidence of the loan officer I worked with and the way he was able to describe his products. The process took 45 days. It was a little bit longer and that was only because of my association. I would recommend AmeriSave.
Reviewed April 13, 2024
The process was very easy overall. It was all quick. But I didn't get a really good detail of what all the fees were and what they were for. From the very beginning, I asked about the fees and the rep told me, "What fees?" Then there was $7,000 worth of fees. Other than that, he was very good and responsive. The rates and terms were good. They kept trying to give us escrow and we kept saying, "No, we're gonna pay taxes and insurance ourselves." That was the only thing that kept popping up on the documents.
Reviewed April 5, 2024
Chad ** and Germain ** were excellent to work with and made the application very easy and simple to complete. They walked us through the application process and let us know immediately what documents we needed to complete each step of the process. We couldn't be happier with their service.
Reviewed April 5, 2024
AmeriSave’s rep took the time to explain thoroughly to both my wife and me the paperwork and process for signing documents, as well as the terms and details of the loan, making it very easy for us to feel comfortable signing off on everything. They went above and beyond. The application process being online, was very user-friendly, and easy to navigate and use. The descriptions of items that we needed to provide as well as what we needed to complete made sense. I've used other products before where it may not be quite as clear what they're needing you to do. AmeriSave's made sense and made it very intuitive to somebody who may not have a true finance background.
The application and underwriting process was a lengthy process not because of AmeriSave but because the nature of that transaction seems to be lengthy. It took three weeks from the first discussion to close, which seems to be very quick. It went very smoothly and a lot of it had to do with having the same person assigned to us the whole way through who was making sure we were getting what we needed. And that helped as well. That personal concierge level of service made it easy to navigate and complete.
The communication was very professional and friendly. They did a good job of communicating things in a way that you can understand them easily. Even when there wasn't necessarily a step that we needed to complete, they were still checking in. They were letting us know where things stood. So we weren't sitting there wondering what was happening and what was next. People should look at all their options. But AmeriSave is a good one to consider.
Reviewed April 5, 2024
I applied for a second mortgage on one of our properties and the process was very easy with AmeriSave. It took less than two weeks. The rep I had was very professional and easy to work with. The rate they gave me was very good.
Reviewed April 5, 2024
The experience with Amerisave was excellent. They helped me. I got it in short order. I was able to obtain all the information they needed quickly so the process was very smooth. They were very responsive. I usually had to do it by email and waited during the day for an answer.
Reviewed April 5, 2024
AmeriSave Mortgage called me and since they had the best rate, I applied for a refinance thru them. The process was very simple and quick. It took two weeks to be totally approved. Their reps explained things and were very pleasant. The rate was also okay for the way things are right now.
Reviewed April 3, 2024
Was excellent service. Jordon was great to work with. Everything went smoothly. Closing went for good. Overall was great to work with. Would recommend them to any and everyone to go to you all 'cause we are very happy with every step. Jordon would answer every question we had. Just can’t say enough about Amerisave.
Reviewed March 22, 2024
AmeriSave was able to not only match but beat the rate from Rocket. I worked with Drew over at AmeriSave and he was excellent. I applied for a basic 30-year FHA and everything I did was online, so it was easy providing the information to the mortgage broker. Drew walked me through what they needed and he was very attentive in taking care of what I needed to provide and questioning items that came up. He was also very responsive and if I called him, he would answer his phone on the weekends even if he was with family.
The application to get pre-approved took a couple of days, then when it came to the process of underwriting, I got a preapproval prior to underwriting and then a preapproval post underwriting that verified everything. So, it showed the verify approval and that took about a week, which wasn't that long. I was buying a brand-new home, so my problem was more or less trying to get the information from the builder, not AmeriSave. AmeriSave was doing everything they could to communicate and work with the builder to get everything. Also, the terms of the loan were what I needed and they were willing to work what I needed to. They went out of their way to take care of things that came up and any issues that I had. I appreciate everything that AmeriSave did and I would tell others to look at them and use them if possible.
Reviewed March 21, 2024
I got an equity loan from AmeriSave. It was just a lot of back and forth online and requiring information that they needed and I responded back to them. They were very helpful. The application was easy. There was a portal that I had to upload information and if something was inaccurate, my representative reached out to me either by phone call, text message or email within the same day. He was very friendly, very helpful and answered all my questions. He was very straightforward and easy to work with. I was impressed with his willingness to help out and figure out what the best policy and loan that was best for my husband and I. My life was easier and better with the loan. AmeriSave was easy to work with. They were willing to help and figure out what the best course of action was for me specifically. I was very comfortable working with them.
Reviewed March 21, 2024
I had a really good experience with AmeriSave. I applied for an equity loan, and I really like the whole process. It took about a week and a half, which was a lot quicker than I expected, and it was very easy. It was very good communication, via call and email, and they're very friendly. I'd do them again.
Reviewed March 20, 2024
I spoke with AmeriSave Mortgage when we were signing the paperwork and that person was wonderful. She met us in town.
Reviewed March 20, 2024
We did a refi with cash out and it was done through the VA. Luckily, with the VA, it made everything a lot simpler than it has been in the past. Jonathan at AmeriSave started the paperwork and worked with us. He was very wonderful and knowledgeable. He went over everything with us and made everything very easy for us. We had some hiccups but the entire team reached out and made it pretty much painless. It was a very wonderful experience.
Reviewed March 20, 2024
We did a refi with AmeriSave. It took a while, but we had some issues to deal with. It was a different experience than I was used to, but it was not bad. It took two months and the online application process was okay. They were friendly and responsive when I had questions. The person that I worked with was very helpful in getting everything done and handled questions and issues that arose quickly. I would recommend AmeriSave.
Reviewed March 20, 2024
They were very good, professional and thorough.
Reviewed March 20, 2024
My experience with AmeriSave was fantastic. I had a great time. The first woman I spoke with, Jessica, was outstanding. Angela took care of the rest. Everybody I talked to was right on the ball. It was also very fast. It took two weeks for the whole thing.
Reviewed March 20, 2024
My experience with AmeriSave was smooth. As soon as I put in the application, within an hour, I got a response. They took care of all my issues and answered all my questions. They had open communication. They gave me their personal cell number so if I had any questions, I could contact them. I could also email them, too.
Reviewed March 19, 2024
AmeriSave Mortgage was very good to work with. I worked with them because they had the lowest rate. Also, they were upfront with everything. They told me what was going on, kept me informed all the time. They closed it quickly and just as they said they would. After it was closed, they almost immediately sold the mortgage, which meant that I didn't even pay my first payment directly to them because it has been sold a couple of times already.
I had one person at first, Russell, that handled the application process. And once I was approved, I had Amy who handled everything else. If I needed to call them about something, if I sent a text message or called, they answered immediately or answered a text message within a few minutes. Going rates were 6% up to 7%. And I closed it at 5.75. I'm satisfied.
Reviewed March 19, 2024
AmeriSave seemed to be very efficient. We did the process online. It was fine. The reps were super efficient. The rates were okay. There were other places that had better rates, but I didn't wanna start the process all over again. I'd tell others to use AmeriSave.
Reviewed March 19, 2024
We owed some back taxes that we needed to pay. We had enough equity in the house, but we decided to do a cash out and pay everything off. Our Amerisave rep, Frances, walked me through the process. I told her that I needed to talk to my husband and that could she call back. I went over everything with my husband and then the rep called back. We talked about it and thought about it for a few days. Then I got in touch back with her and told her, "Let's get started what we needed to do." It was a painless and smooth experience. Frances went above and beyond. Any questions I had, she answered thoroughly. Even though she doesn't live around there, she told us, "I'm here if you need anything, if you're concerned about something." So when I couldn't get ahold of the other guy who was handling everything, I called her.
Reviewed March 19, 2024
We talked with the agent that we contacted, and he was easy to get along and work with. Down to earth. Also, he quickly got me answers. AmeriSave's automated process keeps sending out bogus requests for information, and they need to improve that. They asked for information that wasn't due and was unavailable at the time. And since this process took months because of the contingencies on the contract, I got inundated three times a week. Also, the rate is high, because we still own another house that we're trying to sell, and we had to go with a less of a down payment. We only put 20% down. And we had to go with a longer term. So, our rate is higher than we'd like. But as soon as we sell the other house, we will refinance and get it back to what we want. Other than that, I'd recommend AmeriSave Mortgage.
Reviewed March 19, 2024
AmeriSave Mortgage seemed to have the best option. They gave me a fantastic rate of interest. I spoke to a representative and he helped me through the process to say, “This is the rate of interest being offered. And with this much down payment, this is what it's gonna work out to.” The application process took 48. While I'm thankful for them to give me a rate of interest that was competitive, the experience has not been great. To try and get in touch with them has been a pain. I kept calling them. They refuse to answer. My first payment is due in April. “Please, can someone help set it up?” But no one is helping. I spoke to one person. And she said, “Your loan number has now been updated. Here's the email. You need to just click on that link and set it up.” The old loan number doesn't exist. I'm not able to set up a payment. And I've been telling them that I'm leaving the country in April. But nope.
While on one side, they will help out, on the other side, they will shut themselves off. I had a terrible experience with them even during my closing. They refused to go ahead. And on the closing document, I kept telling them, “The amounts that you mentioned are all wrong. I don't have too much of property tax. You’ve gone ahead and mentioned over there that I need to be paying homeowners insurance, wherein I've already paid a year's homeowner insurance or whatever.” Despite following up with them for almost 15 days, that didn't get changed until the last day.
Reviewed March 19, 2024
AmeriSave Mortgage did what they were supposed to do. They seemed to do a good job. And I was happy with them.


