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AmeriSave Mortgage Reviews

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About AmeriSave Mortgage

AmeriSave Mortgage Corp. (NMLS #1168) is an online, direct-to-consumer lender that offers home purchase loans in 49 states and Washington, D.C. The company also has refinance options for those who want to adjust their rate or term or take out cash. AmeriSave has helped over 730,000 borrowers, funding over $130 billion in loans since it was founded in 2002.

Pros
  • Customized rate quotes in minutes
  • Lock in rate for 90 days and shop homes
  • Loan officers available to answer questions via chat
  • Closing in as little as 25 days
Cons
  • Not available in New York

AmeriSave Mortgage Reviews

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    2 featured reviews
    How do I know I can trust these reviews about AmeriSave Mortgage Corporation?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 7 Reviews 835 - 1035
    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed Aug. 15, 2023

    The process with Amerisave worked out well. It was also quick. The rates were good too. The reps were very professional and helpful, especially James. It was my first time, so it was a lot of stuff that I didn't knew. And he walked me through it. I'm really satisfied with Amerisave.

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    Verified purchase
    Customer ServiceCoverageLoan ProcessCommunication

    Reviewed Aug. 15, 2023

    The original person did the paperwork for approval and was initially nice, but things got out of hand and she didn't disclose things that she should have had like manually underwriting things. That's a big deal compared to a regular underwrite. I didn't know that and that posed a lot of challenges. There was also lack of communication on documents that were required. I would send Amerisave what they asked me for, then they would come back and tell me that was not acceptable. It was a complete nightmare. I've done a lot of FHA loans and this has been by far the worst.

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    Verified purchase
    Customer ServiceStaffRatesTransparency

    Reviewed Aug. 15, 2023

    I was doing a refinance mortgage with AmeriSave and the application process was very simple. As soon as I called, I got ahold of a broker and he walked me through the steps. It was effortless and I loved it. Overall, the whole process took about two months since I had a lot of stuff that I had to gather up being that I'm on disability. I liked the promptness of my rep in returning my calls and the explanation of everything that he gave. I was also pleased with rate and terms of my refinance.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Aug. 15, 2023

    AmeriSave was nice to work with. It's been the easiest process ever that I've ever had with a loan. The online portal is the way to go. They told us every piece of information we had to download on there and it was quick. The communication was awesome.

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    Verified purchase
    Punctuality & SpeedStaffBillingTransparency

    Reviewed Aug. 14, 2023

    The application process with AmeriSave was long because I jumped the gun. In the beginning, I was real confident that I had everything. But as the process was going on, my confidence kind of waivered, because it was taking so long and I still gotta make payments towards other things because it was not happening as fast as I wanted it to. There was a lot of going back and forth with paperwork I had to submit and then, the underwriter needed more information as opposed to the actual application process.

    Once my agent explained everything to me, it went kind of fast and my confidence level got back to where I started at. I got the paperwork submitted to them and they moved forward quickly. Also, the lending officer that I started with was good. During the course of the whole lending experience, they switched me to various officers and I had three different officers. Each one of the officers was informative, patient with me, answered all my questions, and got back within a timely manner. When I sent in the paperwork and it wasn't fully what they needed, they would reach back out to me and let me know. I'll tell others AmeriSave is a good way to go. They're fair, trustworthy, up-front, transparent with you, and they tell you what you need. If you get them what they need, they'll make it work for you.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed Aug. 14, 2023

    The initial experience was good, but then we got transferred from our loan originator to our loan processor and she was not very responsive. It ended up causing us to be a week behind. We didn't have to push our closing date back, but there was a lot of stuff that we had to scramble to get in last minute because she apparently went on vacation when she was given our file. Overall, it was a good experience aside from that one hiccup. I was satisfied with the rate as well. We ended up getting 6.7%, which right now, is not terrible from what I've come to be told.

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    Verified purchase
    StaffLoan Process

    Reviewed Aug. 11, 2023

    The loan officer was awesome. It didn't matter if it was past working time, he was gonna do what he had to to get things done. I really appreciated it. It was helpful with somebody that didn't know all the ins and outs of everything. He ended up finding a way to go around without using my income because the lady wouldn't do what I needed done. He worked with us and we got it all done. Amerisave went above and beyond.

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed Aug. 11, 2023

    I was very pleased with AmeriSave from beginning to end. The reps were very informative and kept me informed of every process. I dealt with Matthew in the beginning and then, Christopher, and the communication was excellent. I'm very happy with the rate, especially when I look online today. AmeriSave should keep up the good work. They're great. They informed me that my mortgage would be serviced by another company, which does happen.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Aug. 11, 2023

    It was a great experience working with AmeriSave Mortgage. Spoke to one of the loan officers. He walked me through everything, sent me some e-documents to sign. He was nice, knowledgeable, and willing to help with anything. Everything was very easy. They worked with me on everything. Fast turnaround. I was surprised. The rate and terms are in line with everything that's going on.

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    Verified purchase
    CoveragePunctuality & SpeedRates

    Reviewed Aug. 11, 2023

    The refinancing process with AmeriSave was very slow. I almost left and didn't go through with it. It was just getting flood insurance and it was very long. I have financed probably four houses in my lifetime and it was the worst experience. It was almost two months. But the rate and terms are alright and I plan on getting refinanced the next year.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedStaffRates

    Reviewed Aug. 10, 2023

    My first experience with AmeriSave was great. The rate in terms were excellent. The salesperson was excellent. She was timely, and she got back with things right away. Things moved really smoothly. After she did her work, it ran into a mud puddle and it slowed way down. They requested things over and over again. The underwriters would request things they already had because they weren't paying attention to the fact they already had it. You could never talk to the underwriter. It got weighty then because they were opposite of the saleslady who we met with first. They could have looked to see what they had in their file before they requested it. We submitted exact same things multiple times.

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    Verified purchase
    PriceStaffRates

    Reviewed Aug. 10, 2023

    I had a good conversation with Daniel, the guy that was my mortgage lender with AmeriSave. He was very helpful and very understanding about what my situation was. Based on our conversations, I thought he would do a good job. I told Daniel what my situation was and what my constraints were. He looked at it and told me what he could do. He went step by step in terms of what we needed to do, what we could do, and what my parameters were so that I could look for a place. It didn't take long for Daniel to get me pre-qualified. But for me to find a place took several months. In the end, I got a fair price, given the constraints of the mortgage industry at that point in time with the interest rate.

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    Verified purchase
    CoverageStaffRates

    Reviewed Aug. 10, 2023

    Our rep from AmeriSave, Matthew, was awesome. The only difficult time was dealing with the underwriters, but it was just trying to get documents. Everything went fine, but everything was rushed at the last minute. I wasn't upset about it. It's just a little frustrating. Underwriting could have been a little quicker. We didn't know if we were approved until the day before we closed on the house. Other than that, it was perfect. Interest rates are high, but everything worked out.

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    Verified purchase
    Customer ServiceRates

    Reviewed Aug. 10, 2023

    AmeriSave has a great process. It was simple. Someone immediately called me and we got started. When I had any questions or concerns, they were right on it. If I had a problem, I just call and they would answer and it would be resolved. I like that they kept in constant contact. They were impressive. Their rates were in line with everything, too. I would highly recommend them.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffRatesTransparencyCommunication

    Reviewed Aug. 10, 2023

    I called some number and they appointed AmeriSave. I spoke with them and they gave me a rate. I went with them and the application process was good. I was approved in under a week. If I had any questions, customer service answered them right away. Everything was transparent. If there were any updates, they kept me updated right away.

    I recommend AmeriSave. They were very straightforward and quick. They were very helpful and I was very happy with the service and the rates. It was a seamless process. I wanted to get a rate on a home equity line of credit and I couldn't do that because it's an investment property and I needed to take some equity out of it. AmeriSave recommended that I do a cash-out refinance, which actually gave me a lower rate and I was able to achieve what I would like to have accomplished. I'm very happy with them.

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    Verified purchase

    Reviewed Aug. 10, 2023

    Everybody was good though a few times, the experience with AmeriSave got stressful. The whole process took a while but I understood that.

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    Verified purchase
    StaffRates

    Reviewed Aug. 10, 2023

    The process with AmeriSave was quite easy. They ask for the paperwork and you give it to them. They do their background checks and you do your checks. You do your numbers and they do their numbers. Then, you go to signing. Jonathan, the rep, is gonna answer your questions even if it's 9 o'clock at night. When I told him I didn’t like something, he either answered my questions or got it resolved. People should go with AmeriSave and try to find him. The rate and terms were competitive. At the time, I did some work online to see what the rate should be at this point. And that's what I got.

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    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Aug. 10, 2023

    AmeriSave requested the entire copy of my divorce paperwork but it could be the lender that AmeriSave worked with. I had a legal name change and that was a little evasive because I've been divorced for almost three years now. But other than that, I don't have any complaints. Tim, the rep, was great and I had a good experience with AmeriSave. It was quick and easy. The rate and the terms were better than what had been offered elsewhere. I wanna refinance my house when I got divorced. My rate was 3.25 and they got me 5.25. But the whole rates in the country are not great right now. That's lower than what I've seen elsewhere. Other people had quoted me up to 9%, which is insane because I have good credit.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 10, 2023

    Without the guy who helped me, Daniel, the application process with AmeriSave seemed a little difficult. But with this help, it was easy. Daniel was really good. If I called and he wasn't able to answer, he was able to call me right back. And we worked through all the paperwork to get it done.

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    Verified purchase

    Reviewed Aug. 1, 2023

    The refi was easy to get through. The whole process was two to three weeks.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed July 31, 2023

    The woman that I initially talked to was not only extremely helpful, but answered questions quickly. And she had a good response time. That, coupled with some of the rates and some of the overall numbers, is why I chose AmeriSave Mortgage. There were occasional times when some of the progress got bogged down by systems. But most of the process was easy and streamlined. They did a great job.

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    Verified purchase
    Loan ProcessRates

    Reviewed July 29, 2023

    It has been a pleasure to work with AmeriSave Mortgage. They gathered some information about me and processed the loan accordingly. Everything went nice and smooth. It was easy compared to several loan process that I've been through before. Everything was simple and to the point. They were fair with the loan terms and rate. I'm fairly happy with the way everything worked out. Give them a try.

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    Verified purchase
    Customer ServiceTechStaff

    Reviewed July 28, 2023

    The first contact person that I had with AmeriSave was Ben and he told me, “I understand what you're saying. It's been on your credit file for all of these. But we can do a little bit better than the cash-out offered.” So he directed me into things that I needed to do. The only problem I have in that was there were other people that were directly involved in this process, and each one of them had a different role in doing this. In the beginning, I didn't understand it because I thought I was gonna be doing business with Ben. But he did say to me that there were gonna be other people. I was reluctant into that because I'm dealing with one person and he's telling me somebody else from another organization that's affiliated with what he does. It was a bit too much for me to swallow.

    The other people that I had to rely on were asking me for information about myself that I already provided through the office where Ben worked. I didn't understand why they couldn't just send it to them. But I was told that the process had to be, “All right. We need to know if you’re actually really for real doing it, so you’re gonna have to go by this process.” So that was what I did.

    Ben was straight on point. Any questions that I may have needed, he got back to me when he could. It was the same for the other people who were involved in this process. If there was something that they needed, they got in contact with me. Then I tried to forward it to them. I had some problems as far as the software and with the site and loading documents. The documents had to be in a certain file format which this old relic of a computer that I have right now didn't have the capabilities. But they were patient. It got kind of dicey because we didn't close until I the day of. So everybody came together and they got it done.

    Amerisave is a good company. They’re customer-oriented. They apply whatever to the best that they can to put a client in the position to do what they wanna do with this investment. The program starts next month when the contract goes in, but everything has been taken care of. I am three quarters of the way through with the remodeling of my home because of the cash-out, and my property value has already gone up a couple of thousand dollars as it is. So it was a great experience.

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    Verified purchase
    Customer Service

    Reviewed July 28, 2023

    My application process for a new mortgage with AmeriSave went smoothly, which took two weeks. The communication was good.

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    Verified purchase
    Customer ServiceLoan ProcessRatesTransparency

    Reviewed July 23, 2023

    Getting my mortgage was initially fine but the closure process was a mess. They were very disorganized. We almost missed the closing date due to their failure to review my paperwork errors and changes. We were two weeks from closing and they still hadn't done any of the paperwork that needed to be done for that, My realtor and I were calling them every few hours to tell them, "We're closing in two days. You haven't provided us with the paperwork." They have very little transparency on the final loan approval and making paperwork available to titleholders and the closing people. Plus, they were constantly shuffling the work between different people and finding the person working on it was extremely difficult.

    We didn't have the same person the whole time so I would have to explain everything from the beginning again. They were in the process of corporate restructuring at the time and that was their excuse. The rate I got was fine but their lock-in period is a bit longer than other companies. My experience was not great and I won't use them again.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. McKay, thank you for your review as all feedback is greatly important to us. Please expect to hear from someone from our Customer Care Team shortly to further discuss your experience. You may also contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com.

    Verified purchase
    PriceStaffLoan ProcessRates

    Reviewed July 22, 2023

    My loan officer was pretty cool. But when my wife and I did some digging, we found out that I bought my interest rate for $15,000 and we didn't like that. I knew something wasn't right about the interest rate that we got, and we couldn't understand why we were paying cost because we were already living there. That wasn't shown to us either. Amerisave should disclose everything that’s on the table for the buyer, like if they don’t qualify for a good rate, they should let them know. But everything else was pretty cool. All the agents were great.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Knox, we sincerely appreciate you taking the time to share your feedback. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

    Verified purchase

    Reviewed July 22, 2023

    It was great with AmeriSave. Both of the people that we talked to were fabulous.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Record, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    StaffLoan ProcessRates

    Reviewed July 22, 2023

    The reps gave me a lot of knowledge about the loan. They were on their game. The rate wasn't bad at all and the terms were good. I totally agree with it. People should look into AmeriSave and give it a shot.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Hernandez, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed July 21, 2023

    Applying with AmeriSave was easy. They asked for a few documents and I already had everything so it was not a problem getting them anything. My wife keeps good records of everything. The application and underwriting process took under two weeks. Everything was pretty much good. AmeriSave was helpful. They asked me for what they needed from me and I got what they needed. If there were any problems, they called me. I got it taken care of and it was good.

    I was very comfortable with AmeriSave. My rep picked up the phone if I had a question. After the process was done, I wanted to know how I returned the money because I wasn't ready to use it and he returned my call in 10 minutes. He told me, "Give it a couple of weeks, and then the money gets deposited, and you put it back." That was exactly how it went down.

    The only thing was they said there was a lien on my house. They said it was my wife's but it wasn't. I told the guy this and all of a sudden, he was like, "Oh, yeah, it's not her." It was no big deal. There was one other thing. I have an 800 credit score and I have a house that's worth 70. I only owe 150 on it and I was only taking 40,000. The rates were a little high and the rep said that was the going rate. That was my own fault too because I didn't shop around. AmerSave called me and I just said, "Let's do it," because I had to get something done in my house.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Charles, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-7026.

    CoverageTechPriceStaffLoan Process

    Reviewed July 21, 2023

    I was working on a refinance with them. The loan officer was unable to do simple math and forecast if the loan was even viable. He gave bad information and couldn't even get the address of the property right. In the end they came back and tried to give me a loan on a partial refinance. They wanted to give me a 7.5% loan to replace a 4.25% loan that didn't even come close to achieving the results asked for in the beginning. It would have added $10,000 to the loan and been more expensive than my original loan. Then they pressed to try and close immediately. Completely unethical company. I would avoid them at all cost.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Freitag, we are truly sorry to hear about this experience. A member of our Customer Care Team will be reaching out to you shortly to address your concerns. You may also contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you!

    Verified purchase
    Rates

    Reviewed July 14, 2023

    If it hadn't been for Crystal, I wouldn't even have considered AmeriSave. AmeriSave had nothing to do with it. It was her. She was a very smart young lady, and she went out of her way to explain everything to me. She worked really hard getting my stuff done so I can get the money. I would recommend asking for her. If somebody said, "Why did you go with that company?" I would say, "It was because of her." The process took maybe 30 days from start to finish. I've done it one time many years ago, and there's a big difference. I never had to go through all that stuff that I had to go through just to get paperwork and copies. It's just too much. The first time was better. If Crystal have not talked to me about it and explained everything, I would have never done it. As far as the rates and terms, I thought it would have been higher than what she offered me but they were what I expected.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Campbell, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase

    Reviewed July 14, 2023

    AmeriSave's application process was pretty simple and straightforward. It took less than 15 minutes and everything went smoothly.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Antonio, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Staff

    Reviewed July 13, 2023

    The reps were thorough and they communicated very well with us. It was a fairly painless deal. Everything went as I thought it would. It helped that I had good credit. The whole process from start to finish was 30 days. We have done this before with the mortgage company that we previously had and the process went back and forth. It took us four months.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Kell, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedStaff

    Reviewed July 13, 2023

    AmeriSave gave me a good option. The process was seamless. It was much simpler than getting my first house. They have an online portal where I could submit all my stuff and sign all my documents. It's very user-friendly. It gives you everything. It tells you where you got pending tasks. They send emails to you when you have stuff to do. That was the reason it was fast. After all the paperwork was in, the appraisal came out within a couple days. It took about a week to get the appraisal back. Within a couple of days, the underwriting came out. That didn't take long too.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Dicoy, thank you for your review. We are thrilled to hear that the service provided exceeded your expectations and hope that we have earned a customer for life! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed July 12, 2023

    AmeriSave is a really good company They were dedicated about getting the loan closed. The reps were really easy to work with and good at what they do. I would always have an issue uploading documents through their portal and my loan officer would say, "Don't worry. You can just text or email it to me instead of uploading."

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Burl, thank you so much for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceCoverageMaintenanceStaffHonesty & Transparency

    Reviewed July 12, 2023

    I did the preapproval and I got a lot of phone calls from different companies. But I decided to give AmeriSave a try. It was something about the rep, Ryan. He sounded really sincere and honest. The process was pretty simple. He asked me some straightforward questions about my credit and my income. Then, they did all the work and put everything together. He walked me through every phase of what was going to happen, what to expect, and the paperwork. Every time something came to my email, he would send me a text to say, “Check your email.” It was a really easy process, given that it was my first time refinancing my house. Also, it was online and it was pretty easy for me and I really liked it. I didn't have to fax anything. I was able to just sit at my computer and print, scan, and upload documents.

    The only thing was there was some stuff that was incorrect that I did tell Ryan in the beginning. I was catching it and he said they would fix it. But then when we got to the very end, we couldn't go any further and we had to fix something. That was stuff I said needed to be fixed in the beginning. But it wasn't a big delay and I really had a very positive and smooth experience. Ryan was so thorough and dedicated. At times, I felt like I was talking to my friend. I was nervous and I would text him and he would talk me right off the ledge. It was like he virtually held my hand through the entire process.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Gordon, thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 12, 2023

    They offered a good deal. They sent me an application. I filled it up. The rep asked everything he can ask based on all those stuff. At the end of it, he said, "Yeah. You're approved." It was quick. I was not expecting to get qualified for that amount because it's what I wanted and AmeriSave helped me to reach it. Other banks were just giving me little money.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Olivier, we are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-7004026.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed July 3, 2023

    The rep that I worked with helped me along the process and made the experience more enjoyable than a task for me. The other ones did not. I had to do all the work and I didn't appreciate that. But with the AmeriSave, they made the experience a lot easier. They have my AmeriSave account to log into. It tells me my task that I have to do in order for them to process. That got a little aggravating 'cause it kept repeating the task over and over. But all I would have to do was call and talk to my loan originator and she straightened everything out. She didn't let me go through all that online mistakes. She was wonderful. I like her ability to know what I needed and what I was talking about. When I told her some of our situations, she already knew. She had done it with somebody else. She kept in touch all the time. I like having one person.

    I went with the cash out option to refinance. All I had to do was give basic information and send pictures and they took it from there. The closing was simple too. They sent someone to the house. The only thing that was not a good experience was waiting on what my money was gonna be at the end of the loan because it changed several times. I had to sign several different final notifications because the amount kept changing. But we got a good rate so I'm very happy with it.

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    Response from AmeriSave Mortgage

    Mr. Prince, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRatesTransparency

    Reviewed July 3, 2023

    The application process was easy. The roughest part was just, after I thought I had submitted everything, I had to keep going to get stuff because I had some stuff in my name for other people. However, AmeriSave told me what I needed and everything went smoothly. Erin and Jennifer were the two ladies that helped me the most, and they were really good. I liked the way they communicated with the updated technology. That's really what kept me with AmeriSave. At one point, I had an offer for someone else and the rate was a little better, but it was hard to reach them. Every time I called them, I got a voicemail. Between Erin and Jennifer, one would text, and if one wasn't in, the other one would say, "Hey, she's not in, but I can help." That was the best part.

    They made sure they kept in touch, and whenever I needed help with something, I would reach out or send a message. For the most part, communication was through text messaging to let me know, "Hey, you good? Do you need anything? Call if you do. Or send a message if you can't reach me and I can call you back." It was really good, especially seeing that I work. So I'm typically always on the phone. I was able to shoot a text like, "Hey, I'll be free an hour. Can someone call me?" They helped things go along. Otherwise, I would have had to wait on my off days, and that would have slowed the process down.

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    Response from AmeriSave Mortgage

    Ms. Mitchell, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed July 2, 2023

    Working with them was positive. From beginning to the end, it was really quick. The rep I worked with was straightforward. Plus, their rates beat everything else I found by a point. I got a really good rate at AmeriSave. You should check them out.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Sean, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 2, 2023

    Their promptness at getting back to us when they said they would stood out. We went with a home improvement deal and everything was funded in 30 days. The communication and response was good and we had a very good experience with the rep. The terms were really good too.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Lickhart, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaffLoan ProcessRates

    Reviewed July 1, 2023

    The loan officer, Ali, was very responsive, his communication was thorough, and he was very upfront. The application was fairly easy because Ali guided me through any questions that I had. The underwriting was also pretty quick and I was able to lock in at a rate of 5.7. There were some last minute things that they were requesting but that was more of the seller's fault for not sending me the addendums that we needed. So the hold-up wasn't on AmeriSave's part. Now, I own my dream home.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Toni, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed July 1, 2023

    I had a great experience when I reached out to AmeriSave and I got quick responses. I would recommend them. They were wonderful and I was surprised at how easy it was for them. I was expecting lower rates but based on the appraisal, I understand.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Turville, we are thrilled to hear that we provide you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    PriceStaffBilling

    Reviewed July 1, 2023

    I had quite a difficult process with AmeriSave because I was in the process of a divorce and had some credit issues. So, I needed to submit a couple of times things like bank statements, work stubs and payment stubs. The reps needed to check my credit a couple of times to make sure the numbers were right or the debt-to-income ratio was correct. But they were wonderful about walking me through it and working with me throughout the process. AmeriSave’s website was user-friendly. It was very obvious what action steps needed to be taken from the website but oftentimes, it did not reflect what my agent was saying. She would tell me something was due and needed, but the website would say that I was fully done and everything was submitted. So there was a little bit of confusion on that. But otherwise, the website was very user-friendly.

    The rep was wonderful. I had a lot of stress and chaos going on, but she was always readily available to check on things or add things to my account. She was there to calm my nerves. There was a period of time I noticed when buying a house that you don't know what you can afford until you start putting things out there. She was always very available to check on houses, let me know the numbers and the down payment that would be needed. I was able to tweak my search as needed based on her information. I texted her a few times very chaotically or emotionally and she remained very calm throughout the whole process. She reassured me very much that this was going to happen and we were gonna make it work. There were a few moments where I was ready to walk away almost but she was able to take that energy and redirect it, give me some facts and keep me going forward.

    It was very confusing for a while because she would ask for paperwork and I would submit what I was able to get. Then, I kept getting told the format is wrong. I tried submitting PDFs and that was wrong, and needed something from the bank or a generated statement. If I had more understanding of it before I went, then it wouldn't have been so much back and forth. But it was worth it. When I found my house and we were trying to go forward, things went through very nicely. This was a great experience especially me ending in the home. Working with AmeriSave gave me everything. Providing a home for my son was the most important thing, especially with the divorce and the violent situation we had come from.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Tesa, thank you for sharing your positive experience with us!! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaffLoan Process

    Reviewed June 30, 2023

    Everything was good and quick. It seemed to be pretty well taken care of. The only issues that my wife had is that she keeps getting calls or mail about some kind of life insurance. She wasn't happy with that. But the whole process of refinancing went pretty well and it took about three weeks. Our loan officer was pretty good, and easy to get in contact with and to talk to. Amerisave definitely made things a lot easier and less stressful.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Ayers, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed June 30, 2023

    AmeriSave's rep walked me through the whole thing. He was stupendous. I would email him. And he would call me back in five minutes. However, the loan processor was very slow and not responsive. But the rate was excellent.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Jean, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceHonesty & Transparency

    Reviewed June 30, 2023

    Time-wise, everything was better with AmeriSave than I expected and things pretty much went without a hitch. Everyone that I dealt with was honest and forthcoming. They were really good about responding back to me with questions and informing me of the next steps and what I needed to do. So I would recommend them, based on my experience. I did a cash-out refi and the process was finished in a month.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Dietz, thank you for completing this positive experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffEase of UseLoan ProcessRatesTransparency

    Reviewed June 28, 2023

    AmeriSave Mortgage gave me the best rate and they seem to actually want to help. I went with an FHA loan. My loan officer was really good. She gave me her personal phone number to text if I had any questions or concerns. There were several times that I texted her when she was off the clock, and she still had no issues with answering any questions that I had. The only problem that I have with the whole thing is who they hired to do my title. They don't answer the phone ever. I still haven't got my closing papers, and they're not really responsive to what's going on.

    AmeriSave's portal was good, other than they wanted me to upload certain items and it was a bigger amount than what they would allow me to put on there. Overall, it's easy to navigate, it works well, and it goes to all parties. That way, nobody has questions once it's there. As far as the rates and terms, I ended up getting a 5.5. I ended up buying points. At first, they weren't as transparent as they could have been with what they were doing because at first, I didn't know that I was buying points until I asked if I was buying points.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Owens, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffEase of UseLoan Process

    Reviewed June 21, 2023

    Brian was able to be patient with me as I got all the documents. He was able to relate to me like a soldier would. So that stood out to me. It was pretty easy to navigate everything during the application process. The loan number changed after the process. It became a 10-digit number and I'm in the process of getting that number. I wish I would have had the new number already. That way, I don't have to call back and get it. But other than that, everything was cool and pretty easy. Everything was being done in the right way. I'm a veteran, so I was able to use VA loan benefits. They helped me to understand what I was doing more.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Roberts, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceCoverageSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffLoan ProcessRatesTransparencyFollow-Through

    Reviewed June 20, 2023

    My loan officer was down-to-earth, and he wasn't trying to sell me. He was trying to find out what I needed. But the application process online was a pain because Amerisave's website for uploading documents had a lot of repetitive computer generated requests. When I called them, I asked, “Do you need this?” and they said, “Oh, no. That's just computer generated. Ignore that.” So they should slow down the automated responses and have some oversight on that. In that way, a customer won't receive requests that weren't actual requests. The underwriting took about four days. It was pretty quick.

    Amerisave had a lot of people and it'd be nice if they all communicated more. If so many different people double check so many other people's work, there are certain things lost in communication that would have been better served if it was more transparent, or if there's a way where if somebody did reach out to you, everyone was CC’d or everyone was able to acknowledge that you received something. So you didn't feel like you had four bosses.

    They had a lock-in rate program where I was able to pay. It was $500 to lock in my rate, which also paid for the appraisal. While I was shopping, the interest rates went up another point, but I was unaffected because they locked my rate in. So that within itself was pretty amazing. I was a little wary about them saying, ‘Yes, your rate’s gonna be locked.” But they came through. It was exactly everything they said it would be. The rates went up to 6.5 by the time I closed, but I closed with a 5%.

    If I had questions or concerns, I was able to call my loan officer directly, and I was also able to email directly and text. I always had my answers by that day unless it was later on in the day. But if I had a question in the morning, it was answered by the afternoon. Amerisave was good at what they did, and they did what they said they were going to do, and everything was in a timely manner.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Hopson, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaffLoan ProcessRatesFollow-Through

    Reviewed June 19, 2023

    I already had a lender in mind, but my friend suggested I get a second opinion, so I talked to the AmeriSave people. My friend had taken a mortgage out from them four times, and he recommended them to me. I was interested in closing as fast as possible and skipping as many steps as possible to close on time in a 30-day mortgage time frame. My priority was speed and ease, and it seemed like AmeriSave would be the easiest to get the paperwork processed fast. Right off the bat, they said, “We can waive the appraisal” based on the software they already have. The underwriters said it would already be good. I decided to switch over to them, and everything went as smoothly as advertised.

    The rate I got was higher than the other lender, but it was $10,000 cheaper in closing. I could have easily made the rate lower than the other lender, but I liked the price. The whole package was a good deal. Also, the loan officer's advice to me was that, “You're not gonna keep this mortgage rate forever. You're gonna refinance, so cash is king. I would just go with a higher rate and try to refinance later.” I agreed with him. The thousands of dollars I save would be more useful for a future refinance.

    The one thing about AmeriSave is they won't hold your hand. For someone experienced, AmeriSave is the way to go. If you know what to do and what documents to pull, they're very fast and very good, and their software does everything. If you need someone to hold your hand though, I would try something less of an online company and something more personal.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Quang, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed June 18, 2023

    One night at 1 o'clock in the morning, I went online and typed something. The rep answered and I worked with him. He was great. The communication was good. I prefer to deal with the person I dealt with. Most companies switch you to too many people. I told him from the beginning, "If that's gonna happen, it's not gonna work." He just cut all that and said, "Hey, just work with me." I got good rates and terms. My situation was very unique because I have a sick mom here and I'm up all night trying to take care of her. The rep worked with me tremendously and that made a big difference. If they would just really look at a person's unique situation, it will work a lot.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Neal, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 17, 2023

    Everybody was very nice and helpful, and the process was very smooth. From beginning to end, it took maybe a month. During the application process, the rep helped me through everything and answered any questions that I had. He always answered my phone calls right away and when he didn't, he would call back right away too. So, that made it nice to work with him. He was always there and I was impressed with him and his willingness to help. He was very good at explaining and laying everything out and exactly, like what we needed to find and ways to find everything. Getting the house refinanced changed quite a bit of stuff and made things a lot easier. AmeriSave handled everything and if there were any different criteria, they made it work the best for me. It was good.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Ludwig, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceOnline & AppStaffLoan Process

    Reviewed June 15, 2023

    They were excellent. I had a couple of houses fall through prior to the one that I actually purchased so they had to stop loans. I was not happy with on the two properties I put an offer in so I reneged on going forward on the mortgage stuff. They were very patient with me trying to find the right house. My rep, Jeffrey was phenomenal and he explained things really well.

    Uploading information to their website was not easy all the time. Also, a lot of times, it would say I have no pending items but they email me saying I have some. But if I called, they were good about assisting me to get the information into the portal. Other than that, I definitely recommend AmeriSave.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Harper, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffEase of Use

    Reviewed June 15, 2023

    AmeriSave's portal was easy to use and the customer service was great. The refi process was easy. I did all my documents online. It was a breeze. It was already on my computer. So, I just attached it, and they responded quickly. The representative that I worked with was great. She responded quickly. When I got denied the first time, I went for the second time and she helped me. AmeriSave is the best company ever.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Faison, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed June 15, 2023

    I did everything online, then started making some calls and everybody was very helpful and informative. I didn't have any idea what to do when I started, but the reps worked me through the questions that I had. This was a simple process. Rates could always be lower, but it wasn't bad at all. Overall, it was a great experience, and I'd recommend AmeriSave.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Skidmore, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed June 8, 2023

    My loan officer replied to almost every single email of mine. He called me back if he could not answer his phone right away. He was very responsible and he answered all my concerns. I am satisfied with whatever Amerisave did for me.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Khoa, we are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Staff

    Reviewed June 8, 2023

    They connected with me and continued to work with me through the process. The rep walked me through and made sure I understood what was expected. They assisted me when additional information was requested to make sure that I was able to meet the requirements. I refinanced with them and they made sure that everything was flowing in a expedient manner. I was very pleased with everything.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Smith, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed June 8, 2023

    I got a remortgage and got the rate locked in with them. I had a great experience and they helped me through the process on the phone. They gave me a good rate and in good time too. With the rate, at least I can keep my house. They were very informative, helpful, kind and considerate.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Delmar, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed June 8, 2023

    The application process with Amerisave went smoothly. Their rates were better than the local brick-and-mortar company that I had spoken with. The rep was wonderful. He answered all my questions, was very timely with response to emails or phone calls regardless of the time, and was available through the entire process. The process took a couple of months and part of that was because I was in the middle of the divorce. The title company and the underwriters needed a lot of additional documentation to say why there was a refinance since my rate was going up. They needed to justify it. Going from a 2.7 to 5.5 is not ideal. But considering the market right now, it's very fair. I was very pleased with the entire process.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Shubert, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Punctuality & Speed

    Reviewed June 8, 2023

    I would recommend Amerisave. The approval process was fairly quick, and getting everything finalized was additional time. There were a couple of hoops that we had to jump through but that was more on my end.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Salemme, we are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed June 7, 2023

    AmeriSave Mortgage was the first one to bend backwards to take my information and get the ball rolling. And they were the first one that responded. Bobby was our first initial guy that I spoke to, and he was the loan originator. He was able to put a request into my existing mortgage company through AmeriSave and through underwriters. He was informational and he helped a bunch. He gave me his personal number because of all the trouble we had with getting information from my existing mortgage company. And he offered, if I had trouble getting ahold of them after hours, to go ahead and shoot him a text, and he would call me back. He went out of his way to help me out. He did great. With today's rates, I got the best that I could with what was offered. If the rates come down, I would reach back out to him and just refi, no money out, no cash out refi, just for a lower rate, whenever the rates come back down.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Payton, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed June 7, 2023

    I refinanced with AmeriSave two and a half years ago, and they contacted me due to an internal audit saying that they had to rectify something. They said they did an internal audit, and that a mistake was made on my initial refinance, and asked me if I wanted to refinance again and save some money. I did that. The process was long drawn out just like every other refinance or house purchase, but AmeriSave was very helpful. It's a process. It's the nature of the beast. The new rate was fantastic. They had to give me the rate that I would have gotten two years ago. So, compared to today's rate, I made a killing. Overall, AmeriSave has been fantastic to work with. When you reach out to them, they're always quick to call back if they don't answer the phone right away and always helpful with answers.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Hoffstein, thank you so much for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffBillingRates

    Reviewed June 7, 2023

    AmeriSave Mortgage has been great. However, it took a month and a half to get everything done. I understand paperwork, but it dragged along. And it was frustrating because we had to call AmeriSave a bunch of times to get answers. Other than that, everything set up perfectly. We're happy with our mortgage because AmeriSave took out all the credit card debt that we had, and we are comfortable with our payment and rate.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Moodispaugh, thank you for your review. We're so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed June 7, 2023

    I worked with AmeriSave Mortgage before. It is a very easy process. They had our employers in their system already, so it wasn't a lot of, “Give me this, give me that, send it over.” They had access to a lot of it already. And it was much smoother and easier process versus sending over my whole life story every week to a loan officer. The rep was easy to work with it. Always available, always answered the phone, clicked the emails. And he was very helpful on the forefront. Because they got the underwriters that bugged me about everything, but he was always one step ahead of the game. We did a 40-day close, but AmeriSave was ready to close within 30 days.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Coleman, thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed June 7, 2023

    The application process initially was fine but I was annoyed at the very end. I was working with someone who was very good. Sean responded daily and I had a portal where I could upload stuff and she would do it for me. But now, our mortgage is with somebody else. As soon as it was over, I got a letter telling me that it's not with AmeriSave.

    Also, we were supposed to close by April 28th and I was having a conversation with this other lady with AmeriSave who worked with the lenders. I think if you're working with the lenders, you should be knowledgeable. I had something in dispute and she told me to get the letter and it'll be fine once I pay it off. I went ahead and paid it off, which was like $1,000. The debt was satisfied but that wasn't sufficient. I had to wait until it actually came off my credit report, which took another week or so. She should have known that from the very beginning that it needed to come off my credit report.

    Then, at the end, when they were trying to find out what the closing date was, she wasn't responding. There were the people from the title company asking questions and she wasn't replying. I had to send a nasty email. I ended up having to pay rent but because it was the same company that I was buying from, I got a refund. But it was still a process.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Amacker, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePriceStaffLoan ProcessRates

    Reviewed June 7, 2023

    AmeriSave would be one to look at because we had a good experience with them. We were able to lock in with them at a low rate. And they were the lowest price that we could find at the time. It was a 15-year, standard loan that we got. The process was a bit more than I am used to. Because on my last few mortgages, we went into an office and filled out paperwork. And they asked all the questions at the time. Sometimes they would come back and ask a few more questions. But with AmeriSave, it was all electronic. And we got notices every day on things that needed to be done as I went through the process of uncovering. Which was more than I remember doing. And the closing was different. Because before, we were at an attorney's office. This time, it was at the title company office. There was an attorney involved in it. But the attorney wasn't there for the closing. But everything still went smooth. From the time that we found the condo, it was 45 days to close.

    We had two people who we dealt with. One of them was the loan officer and the other was the closing agent. Both of them were very professional. Except on weekends, they were off. But if we had a question that came up on the weekend, we would get a response typically by noon on Monday. And when anything came up, they would put a message in our box on the AmeriSave account. If they did not see us read it within two hours, they would give us a call or a text message and let us know there was something new there that we needed to look at.

    I tried to get financial information and I did not understand the context of one of the things that they asked about. Because they pulled credit history. I was confused on what to do. The closing agent got me on the phone and walked me through the process. As he walked me through it, I realized that I misunderstood what I was supposed to do with it. And within 15 minutes, they had the information they needed.

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    Response from AmeriSave Mortgage

    Mr. Conley, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed June 7, 2023

    The mortgage process was simple. All the paperwork was done online. But uploading the documents was a little confusing. When they would send me some of the different types of documents. like the loan estimate versus the closing docs, every time we would make a change to it, they would send another one. And I didn't know that each one of those had to be signed. But eventually, we got that all squared away and they sent them all back to me. Once we got to closing, they sent somebody out to the house to sign all the papers. Everything was funded and the whole process was quick. My rep was very friendly and knowledgeable in what he was doing. He kept me well informed. When he wasn't available, he had another representative reach out to me via email. They could improve on the timeliness of getting back to me though. I had a question on one thing and it took the entire day. Other than that, working with them definitely assisted me in my financial needs.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Nelson, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Staff

    Reviewed June 7, 2023

    The process with AmeriSave was long and very tedious with providing the documents required for a mortgage. But it went very smoothly. They were good about helping me understand what they were looking for. It was a really good process.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Miller, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    StaffLoan Process

    Reviewed June 7, 2023

    Our experience with Amerisave was great. Our loan officer, Trevor, and our loan processor, Leslie were very helpful throughout our loan process. From prequalification to closing, Amerisave made everything easy for us to complete. Trevor and Leslie are the BEST!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Hiner, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 7, 2023

    The Amerisave rep I worked with was wonderful. Any time I had a question, I called him and he answered and he was there every step of the way. We had been looking at houses for a while and he was there from the start of our house-looking from February until we closed on the house that we found in April. I would highly recommend AmeriSave.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Early, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Staff

    Reviewed June 7, 2023

    The rep I worked with was very attentive and was everything that I needed. The process took a little longer, but everything was okay.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Maia, thank you for your review. We're so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed June 7, 2023

    Our experience with AmeriSave was good. We did business with AmeriSave in the past, too. We found them trustworthy. I really liked working with Conner. He was very helpful and mindful of our schedule and our deadline. He worked with us and worked on weekends and during vacations to make sure our needs were met. However, the underwriters were not helpful and they would not commit to dates. But Conner would call that person and talk to them and, lo and behold, the next day, everything was done.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Ivie, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed June 7, 2023

    I inherited my dad's home and to keep the property, I had to get with AmeriSave. They walked me through this whole process and they handled everything for me. I flunked a few refis and when I got with these guys, they made every effort to make sure that all the information was sent timely to the underwriters. They got my loan through and at a decent interest rate. They had two people working with the team and their manager worked with me, too. When I couldn't reach my two primary reps, I called my manager and he got right on the phone. They would call me back with an answer to a question and that was amazing because it had been handled.

    The process was very smooth and it took a couple of months because I was in the middle of some other things with the probate. So, they bore with me while I got the house. After that, they sped things up and were right on it. They were very timely with every request that they needed to have done. I want to thank Shy and Devian, the team I worked with, who were both outstanding. I could call them any time of day and night. 95% of the time, I was able to reach somebody if I had something I couldn't find.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Hugh, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 6, 2023

    Had a great experience with Amerisave in particular Lynn ** and Megan **. Really felt they did a wonderful job with a difficult refinance. Had been waiting 5 years to finally get this done. They listened. Were straightforward in all aspects thru the process. Explained everything well. I truly appreciated their professionalism and yet still felt like I was treated as a human being with a name, not just being pushed thru a process.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Harnack, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedBilling

    Reviewed June 6, 2023

    AmeriSave called me. At that point, I was so distraught that I wasn't gonna get the extra 10,000 I needed to get this home I wanted. The girl said, “Let us just try and see what we can do.” I asked, “Is it gonna take my credit score down?” I was told. “No, but we'll know.” I filled out the application with her on the line then I went to the store. She called me back 15 minutes later and said I was approved for that amount. It had been a whirlwind since then that I couldn't even believe how it all happened. I got home, DocuSigned everything, and did everything I needed to do.

    In the middle of this process, this girl quit calling me. I was wondering what was happening. Someone told me, “You probably got in a scam.” Finally, I traced her down. She was answering her phone but didn't sound right to me. The next thing I knew, I was getting a phone call from someone else from AmeriSave. I said “I don't know who you are. I've been working with this lady.” He said, “She's no longer with us. She had been fired.” He answered my questions. I would text him and he would answer me back fast as he could. He was very sharp and to the point. He took over and from there on, everything was just boom, boom, boom. I was closing three weeks later. I got the amount I needed. My payment’s more than I wanted it to be or thought it was gonna be, but I'm in the house making my first payment. It was the most awesome experience that I ever had.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Doyle, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed June 5, 2023

    Daniel, my mortgage agent, made the process of applying for a home mortgage easy and quick. I was able to secure my loan within the time window required for my home purchase easily. I fully recommend him and Amerisave to any future seekers of a home loan.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Valdes, thank you for your review. We're so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedOnline & AppStaffRatesResolution

    Reviewed June 1, 2023

    There were a few questions that AmeriSave asked on the website and we put that in. Then we got a phone call and we talked about a few different options from the representative. I was impressed with the rep’s willingness to spend a little bit of extra time to walk us through the whole application online. Miguel, the rep, was quick to answer questions. It was nice to be able to text back and forth, so we didn't have to wait for both of us to be free for phone calls. So that was good. There were a couple of questions about my wife's employment and the pay stubs weren't in the right format. So, we had a couple of phone calls on that but AmeriSave was able to sort it out and accept the letter from the employer in lieu of the pay stubs in the format that they wanted. The application and underwriting process took maybe two weeks and it was smooth.

    The rates and the terms were competitive. If I had spent a lot of time shopping around, then maybe I would have found a lower rate. But I was happy with them and it looked like right among the best rates that I could have gotten. I would probably recommend AmeriSave depending on what the rates were at the time, what the other options were, and people’s situation. It’s an easy application process and they were flexible with working through all the different requirements.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Dunn, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceContract & TermsPricePunctuality & SpeedMaintenanceStaffLoan ProcessRates

    Reviewed May 31, 2023

    I sold my house and moved in to this house. I bought it out right with the money I made off of my first house so I had a little left over. That’s what I was gonna use to fix the house up but prices has gone up. My first company didn't charge that much. It only cost me about $500 to get a loan from them. But with AmeriSave, it was expensive and I was surprised that it cost that much. The application was easy, though. They walked me through it and the rep I worked with was wonderful. He was very prompt and if I called and asked a question, he was on top of it. When he went on vacation, he left another gentleman in charge. They knew what they were doing and I enjoyed talking to them. I could have gotten a better interest than what they gave me but the people there were very nice.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Coplin, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1--888-700-4026.

    Verified purchase
    Customer ServiceOnline & AppEase of UseLoan ProcessRates

    Reviewed May 31, 2023

    The broker from AmeriSave that I was talking to, Timothy, gave me the best deal. He guaranteed that he could beat any rate that a competitor wanted to try to get you with and he was right. Any time that a competitor gave me something lower, he was able to beat it. He was in contact with me through email and once we exchanged cellphone numbers, he was texting me throughout the day, making sure that he was doing the right stuff and getting the rates that I needed. He was very adamant on wanting to get my business and he was very easy to get in touch with. He could answer anything that I had a question about and I couldn't have asked for any better service from him.

    I got a conventional loan, a 30-year mortgage with a rate of 5.25. The process was completely online and all we had to do was scan and upload things into the website. Once it was reviewed, it was checked off. Their online application was very easy to use. I didn't have any difficulty at all navigating or trying to figure out what they needed. Also, whatever feedback they gave me was put in layman's terms.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Judson, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 31, 2023

    Debra worked with me a lot. I ended up getting sick, so she really worked with me through the whole process from start to finish. I was very pleased with that. It probably took me about almost two months because I had went on vacation, and then I fell sick. So, trying to get all the paperwork that I needed was a little time-consuming because I was admitted in the hospital. AmeriSave beared with me and got it done. Debra sent me emails and she did get in contact with me by phone. She'll send me an email, and then I get back in touch with her. So, that was really helpful.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Norman, we're glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceContract & TermsCoveragePriceLoan ProcessRates

    Reviewed May 31, 2023

    I liked the rate that AmeriSave had. I submitted information online. I got a call within a couple of days and I started the refinancing process. The only thing is I didn't like the time period that the underwriting process took and it cost me more at the end. I was charged some fees, which were tacked on to the end of the loan. Being a single woman and recently divorced, I don't like that at all. At that moment, I had no choice because I had to get the refinance done based on my divorce decree. I had a deadline to complete. So, I couldn't just step out because of the extra fees that were added. It was two days before closing and I couldn't just back out. I didn't have the option. So, I was pretty upset about that.

    I let the loan processor know. His name was Eli. He was great throughout the whole process and I don't think it was his fault because he was just the loan processor. It was the other people like underwriting, title, and all of that were involved. They knew the situation that I had to get this closed based on my divorce decree. I had a deadline that I had to get this done by. So, maybe they were like, "Well, she can't do anything about it, so we're just gonna keep on packing it on," which I feel was unfair. Other than that, everything else is fine.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Zawaria, thank you for your review as all feedback is greatly important to us. Please expect to hear from someone from our Customer Care Team shortly to further discuss your experience. You may also contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com.

    Verified purchase
    Staff

    Reviewed May 31, 2023

    I refinanced, and everything was easy and simple. It was just collecting the documents. From application to finish, it took three to four weeks, and everything was excellent.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Xin, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRatesFollow-Through

    Reviewed May 31, 2023

    We needed some money to pay down some debt and take care of some things, and we are in a very unique situation. We're in a Chapter 7 bankruptcy that was discharged a couple of years ago, and there are certain rules and guidelines in the mortgage industry around when people are allowed to do refinances. We were really trying to find someone who was willing to work with us and give us the best possible deal. My wife used the web and found Amerisave. We gave them a shot and did a cash-out refinance. It was easy even though there was a lot of crap we had to do, and from the moment the lady, Joanna, reached out to me, they were excited to help. They really wanted to get this done to help me and that's why we continue to work with them.

    It wasn't all sunshine and rainbows, but I don't think it was Amerisave's fault. It was just a lot of stuff and I had to keep an eye on myself. I bought points to bring down the rate, but it was the best rate that had been offered to me yet and I had talked to two other mortgage companies. The one before Amerisave couldn't help me due to some other issue, and I wasn't happy with that. I was also talking with my current mortgage company, because they wanted to do a refinance, but they were waiting to start things until a specific date. I like the fact that Amerisave was willing to get the ball rolling before this pivotal date that they couldn't go any further with. At least we could get stuff out of the way. There was a lot of questions around my particular scenario and some of the document processes that went along with it.

    I'm an old-school Gen Xer, and I like to talk to people. I look at personality, and how someone interacts with another person is a big plus. Joanna was super friendly and knowledgeable. I can be quite the annoying consumer, but nobody seemingly got angry with me, at least to my face. Amerisave was responsive and we took care of it and they clarified things. They did what they said they were going to do. They did a great job and I don't think they could have done it any better. I was always on it, checking things daily and messaging them, and I didn't give them the opportunity to respond to me or to be proactive in certain situations because I was always super in their face. I would recommend that people give Amerisave a shot.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Anderson, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    StaffEase of Use

    Reviewed May 17, 2023

    I've never gone through a mortgage that was as easy as this, compared to in the past, where they could get very intrusive and stressful. The uploading was intuitive. It was the bare minimum that you need, but it worked. It was still streamlined and easy to use. The rep I worked with was good and very knowledgeable. Worked with me even on things that are future type stuff.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    James, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceCoverageStaffLoan Process

    Reviewed May 16, 2023

    I was looking into refinancing my house. Everybody was calling me and pushing me to make a decision and I hate that. Richard from AmeriSave was the only one that didn't. He gave me my options and he let me make the decision. The application process was very easy. I wasn't aware that I was going to have to upload all of these things until I got ahold of Richard. I let him know how I wanted to go about it and he said, “I'm gonna hook you up with the loan processor.” But even though he had to branch me out to the loan processor, he still was my main point of contact.

    He took care of me all the way. He would text me and call me. We needed the papers from the insurance. He sent me an email and said, “I have it all right there. All you have to do is forward that to your insurance company.” They took care of the rest. He fixed it all for me. The only thing I had to do was take a picture of my ID and upload it. It was very straightforward after I had made my decision. It was very simple as to my end of it and Richard really helped me out with that.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Eric, thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 11, 2023

    I got the process with AmeriSave Mortgage started online, and then I got connected with Ryan. He was extremely busy, but he did his absolute best to manage his workload and work with me. It was a hybrid in terms of online, and then over the phone. The underwriters are extremely thorough and I had to find some really obscure information. From beginning to close, the process took over a month. It was a painful month and it's nobody's fault. They have to have documents and that's just the way it is. Overall, AmeriSave did everything they had to do.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Austin, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Staff

    Reviewed May 9, 2023

    AmeriSave made the process a lot easier and quicker, which to me is very important. Also, the rep who helped me was great. The whole process was a lot quicker than the other banks I was working with. The only thing was I was looking at a duplex to live in also and it’ll be my second home there. But AmeriSave is requiring a 20% down for a program like that, while a lot of other banks only require less than a 10% down.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Tam, thank you so much for your wonderful review! We are so please to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2023

    From start to finish, they were outstanding. I was never left in the dark about anything. The rep was very thorough and we had constant communication. She was wonderful. The application process was very easy and straightforward.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Boyle, thank you for your review. We're so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffCommunicationTimeliness

    Reviewed May 7, 2023

    We were in the process of selling our home and then purchasing a new home. We were not satisfied with the current mortgage company we were working with so I did a Google search and picked AmeriSave. The process was very simple for the most part. We had all of our documentation accessible because we had already been going through the process with another company. Everything was pretty seamless. We sent everything in one afternoon and we were semi-approved. We got the final approval the next day and we kept getting all of our stuff sent in. We closed in two weeks. We wanted it to go fast so we pushed everything to go as quickly as possible.

    The people we worked with were great. We had Philip and a lady. They seemed to be able to very easily communicate with the other company that we had initially been working with. I appreciate that because it made our job a lot easier. We emailed, texted, and also did a few phone calls. Everything was pretty good. Their approval department and origination department, on the other hand, had no communication whatsoever. Another issue we had was that everything had to be sent in PDF documents. Getting everything converted into PDF documents was a bit of a hassle but I understand that that's just how it is. My sister's very adept at that sort of stuff so I reached out to her a couple of times. We had to resubmit some stuff but that was relatively still very simple. I did an app because we're not tech-savvy.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Parker, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedRates

    Reviewed May 7, 2023

    I did a refi with AmeriSave and it was a very easy process from beginning to end. I could log into the portal that they had set up and check on everything to see what the status was. Communication was great. Their guy Abraham even gave me his personal cellphone number. If I had any questions, I could call him. They called me a couple of times too to make sure that I understood everything and if I had any questions. The whole process was quick. The rate was high but it was not AmeriSave's fault. Abraham got me the lowest that he could, considering what the government had said. The terms were fine and it was what we agreed on. I would recommend AmeriSave and use them again.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Collins, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffRates

    Reviewed May 7, 2023

    AmeriSave's online application process was streamlined. It was fine. You do everything online and not have to worry about going into a building. Everything moved fast. Their rep was very friendly. They have very good customer service. The rates and terms of the mortgage were lower. So, that was the ultimate goal.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Tiare, we're glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed May 7, 2023

    The person I talked to was vey good and had a positive mind. So, I got very good support from her side. All the team members, even the processor for the mortgage, was also very good. They completed their tasks within 15 days. It was quick. The interest rate is so-so and they have the policy where you can buy the point and it could come down. They told me the amount that was required for this point but they did not charge that same amount. They told me that I might need to pay $1,600 but they charged 2,200 for the same amount of days. So that was a discrepancy. The final amount was not accurate and I mentioned these things to the officer. She tried to contact me but after that, she never got back to me.

    I also clearly mentioned that in my title, I want only my name and my spouse’s name. I got an email confirmation from my mortgage processor and he said he was fine with that. When he agreed, he needed to prepare that document so that the title company could do these things but they couldn’t because a document was missing. The mortgage processor did not do that document so the title company had to include my co-signer in my title copy.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Fakrul, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 7, 2023

    The reps were great. All my questions were answered and it was a reasonable time getting back to me if I had any questions. The application process took a little bit longer than expected because of my divorce proceedings. It kept getting pushed back but that wasn't on AmeriSave. It was just a delay with the paperwork on our behalf. The reps were very patient and kept me up to date.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Arturo, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    StaffLoan ProcessRates

    Reviewed May 6, 2023

    William, the first rep, was awesome. He talked with me all the time and if I had any questions, it was great. He was AmeriSave’s intake guy. Then, once I got passed off to a loan officer, he was okay. It took a little bit longer to get my stuff than it did before. But overall, it was a positive experience compared to some people that I've talked to. The rate was the best one out of all, so I took it. People should check the rates before they decide but for me, it was a lot about how responsive the system was and what hours they worked.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Hanna, thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    TechPunctuality & SpeedStaffRates

    Reviewed May 6, 2023

    The reps, Steven and Erin, were both great. They had etiquette, and were polite and engaging. They were to the point so we could understand it. The automatic send-out of to-do things didn't seem to make sense though. The underwriters are probably the people initiating that. You would get 2 things done and 10 would come at you. But when we got under contract, it came close to closing within a month. The rates were fine and we locked in early enough to where it was advantageous to us. People should check out AmeriSave. We already have.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Rosebush, thank you so much for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer Service

    Reviewed May 6, 2023

    They did a good job. Angela was right there to walk us through everything. If I had a problem, I called her and she talked me right through it.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Gail, thank you for your review. We're so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed May 6, 2023

    The rep was great, and the application process was fine. We closed in less than 30 days. However, the application that we used online was a little wonky and it took some getting used to. I have experience from other apps, and those were definitely a better experience from that perspective. I tried to use Rocket Mortgage a couple of times and they had a better app, but when I finally had an offer that was accepted on a place that was moving forward, AmeriSave had better rates at the moment. I did it at a bad time though, so I wish the rate and terms were better. All in all, AmeriSave is worth using if you maintain good rates comparative to the market.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Heusser, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    StaffRates

    Reviewed May 5, 2023

    The refi process with AmeriSave was good and didn't take too long. Their reps were all very helpful. I’m not very computer-savvy, and they were able to help me a lot. I liked the rate. It was good. Even though it was daunting sometimes, all in all, I really appreciate everything they did for me.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Orla, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed May 4, 2023

    Whenever I called AmeriSave and talked to them, they got right back to me, answered my questions and they really took care of things the way they were supposed to. I also got a better rate than I was getting from the other companies I was talking to. As far as the process, I just told them I wanna buy a house, filled out the paperwork and they approved it. The rep I worked with was great. I called any time I wanted to. He always answered the phone. If he didn't answer the phone, he called me right back. His response was great.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Mcminn, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed May 3, 2023

    When I originally got my loan, AmeriSave bought it. Then I've just refinanced through them. Signing up with AmeriSave was very quick and simple. Most of the stuff was online. I could just upload stuff and there was constant communication with John. He was great to work with. I knew what I needed and uploaded it. It got approved. It was an excellent process. There was one point where there was confusion with another guy that I was working with. I work two jobs, and they had the wrong employer as my primary place of work. It got confused somehow. Once I contacted John, it got taken care of and it got updated correctly. He kept in constant communication with me. He knew somebody else was going to reach out to me on a specific item. He would let me know first before they called. He'd either email me or call me and let me know that something else was gonna happen.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Michelle, we're glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care ta tcustomercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    PriceStaffEase of UseRates

    Reviewed May 2, 2023

    We were able to work well with AmeriSave. I've worked with them in the past. It was a smooth process recently as well. I liked using the portal. That was awesome as well. It’s very intuitive and easy to upload all the documents needed and kept everything organized. Whenever there were missing documents, there were notifications. The rep we worked with was very knowledgeable and helpful. She guided us and tried to help us keep that rate during this long process because after a certain amount of days, the locked-in rate goes away. She was able to extend it. It was a good process and we're happy with our all-in closing costs. We got a very fair price. It was just a tedious process. I wish there weren't so many technical things.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Micah, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed May 1, 2023

    The only problem that I had going through the process with AmeriSave was when it was ready to go for funding, I had a hard time communicating with my rep. Emily would get back to me. But once it went to underwriting, I would not hear from the rep for two days after I left a couple of voicemail messages. I had questions that needed answers. They wanted more details on some of the documents. I thought all they needed was just my divorce was final and the date. But they required more than that. I had to go look for the complete divorce decree of how many pages.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. James, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 29, 2023

    AmeriSave’s lending process was great. The assessment of my house came in a little higher and the numbers were a little lower. But the justification was to debt-to-income ratio, which was understandable. The rep and I had good communication and I was impressed with the responsiveness. Every time we had a question, there was a response was almost immediately and it was very detailed.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Narendra, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed April 29, 2023

    The agent was good compared to the agent that I started to work with. She was able to convince me quickly that AmeriSave Mortgage had much better interest rates. She was willing to work with me one night until almost 9 o'clock until she got the loan locked in. Also, AmeriSave knew exactly what to ask for. It was tough on me as it is for every homeowner because there were many requests that they had simultaneously and so much information I had to get together. But it was well carried out on all levels.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. David, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Caret at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 27, 2023

    I liked AmeriSave's rapid response. The application process was easy. Everything was done online. Every person that we came in contact with was great. They were very responsive and very knowledgeable.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Maria, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed April 27, 2023

    The application process with AmeriSave was very long and confusing. Every time you think you're done, there are a million other steps that you need to do. But the reps were very supportive, which was one of the reasons I went with AmeriSave instead of others. The rep I worked with was there whenever I needed her. If it was late at night, she would answer my emails or text. She assured me that I was getting the best deal out there. So, that was good.

    I was working with three different lenders and Rocket Mortgage gave me a much better rate. So, I called AmeriSave and they said they would match it and even give a better one. If they could have given me a better deal from the beginning, they should have done that. That would have saved me a lot of time and a lot of trouble going through that whole process. I was tired of going back and forth between lenders. I don't like to play games with anybody. But I was looking out for myself. And when you tell me from the beginning that you're gonna offer me the best rate out there, then you gotta be committed to your work. I hate putting people through a lot of work and then not going with them. Rocket Mortgage put in a lot of work into my loan and I had to apologize to them.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Issam, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed April 27, 2023

    I had a great experience with AmeriSave and I decided to go with them the second time. This time, I did a cash out and everything went great. Beatrice, the rep, called and went through the options with me. Everything was perfectly clear. She answered the questions in advance before I even had a chance to ask them. She knew exactly what I was thinking. She was always telling me that I was one of their good customers and they liked dealing with me. And I liked dealing with her. We’re extremely pleased.

    Everyone was very professional and communicative. They would call me and that if I don’t hear from them in a couple of days, it's because they were doing X, Y and Z. And then they would call me and ask if I had any questions. They would always follow up, which was excellent. AmeriSave has great people working for them so I hope that they have some type of incentives for them. We look forward to refinancing to lower the rate when the rates go down. We'll always come back to AmeriSave and refer friends to them if they're looking to refinance or buy or sell.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ella, thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedRatesTransparency

    Reviewed April 27, 2023

    The process was very easy to go with. The submission of document was from an app that they have. They kept on sending me updates of what they need, and the way that I attach everything was in the same application that they created for me. The rate was very competitive and I'm very happy with it. A couple of other banks tried to schedule an appointment with me to offer their ratings and no one matched AmeriSave's rate. If the interest rate drops more than two points in the near future, I will absolutely call AmeriSave again.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Alexis, thank you for allowing us to serve you and or this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffLoan ProcessRatesTransparency

    Reviewed April 27, 2023

    The current market isn't the best right now, but AmeriSave gave me the lowest interest rate that I could find from the companies and banks that I looked into and we were able to lock it in. The loan process was really simple. The reps helped me out a lot and made things really clear. AmeriSave had an online portal where I just had documents that I needed to submit. They talked to me on the phone whenever I needed to and called me with updates at least once a week. All the communication was really good. I just had to find and fulfill documents as needed. Right at the end of the process, there were some documents that I needed last minute, and they worked very hard on the last day or two of my application process to make sure that I could close in time. It was really timely at the end. All in all, AmeriSave did a really good job, and it definitely helped the house closing process.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Jake, we're glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    PricePunctuality & SpeedStaffLoan ProcessRatesTransparency

    Reviewed April 27, 2023

    The application process was lengthy, but it went smoothly. AmeriSave started with the initial documentation and there was a lot of letters and explanations, which is normal. I was able to supply everything they needed quickly. Being in a high interest rate environment, AmeriSave's interest rate and terms were decent. We got 5.8%. I had to pay some points, but I got a little cheaper rate. My attorney said he usually doesn't see many mortgage companies charging points, but he thought that was probably because they gave me a little lower rate. It was a bit unusual, but as long as we stay in the house at least five years, it will all wash out.

    AmeriSave was awesome to work with. They were super fast, efficient and friendly, and I'd definitely refer them. We did an FHA, but one of the houses we were looking at only took conventional loans and AmeriSave was able to change up some terms and rearrange things. Steve, the loan originator, was great to work with. He got me from FHA into conventional to make it happen.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. John, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Sales & MarketingStaffBillingLoan Process

    Reviewed April 27, 2023

    Amerisave did a refi several years ago for me on one of my houses, and I have purchased two through them now. On one of the deals, I had someone that wasn't as invested, and I had to escalate on them, but as a company, Amerisave took care of me. The last representative for my latest purchase, Carlos, was fantastic. He felt like a friend more than a salesperson. After further down the process, when they assigned a team, I put my down payment, and there was a lady who was in contact with me to make sure things were moving along on the paperwork side. She was more of an administrative person versus Carlos who was more of a salesperson.

    When you're buying a house, every point matters. You wanna make sure you're dealing with the company that's giving you the best program, and Amerisave always seems to be able to do it. People should make sure they understand the money they're putting down, how much is being absorbed by the company versus what's going towards their loan. That's one question. They should also shop competitors, but always give one of the competitors a second chance, a different program that maybe another competitor had and see what they say. I asked Amerisave to show me five different payment schemes based on the down payment. That was really easy for Carlos to do and he was happy to do it.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Christopher, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    CoverageLoan ProcessRates

    Reviewed April 25, 2023

    AmeriSave worked with me better. I reached out to them and they set me up with a loan processor. His name was Darek and he was straight up with me. He said everything that I would need and I would get that. If underwriting ever said something, he would immediately let me know. It was an easy process for him. He was more than perfect.

    The application process took maybe a month because I'm currently on deployment. Getting some things was a little bit tricky. But if I was back at home, it probably would have taken less than a week or two. The rate I got was good compared to others. But if I could still get it lowered, that would be nice. Other than that, I'm happy with where I'm at right now. If you're interested to do AmeriSave, get all the paperwork that they need to get to make it an easier process.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Cade, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceMaintenanceStaffRates

    Reviewed April 24, 2023

    I refinanced with AmeriSave and my rep explained everything and repeated it two or three times, if necessary. He stayed in touch. Every time I had a question, I emailed and he was right up front. He told me from day one that if I wanted to get ahold of him, I was to email him and not call because he's always in meetings and talking with people. Every time he stops and breaks from one before he goes to the next one, he checks his email but doesn't check messages on the phone. It was never more than an hour or two before he would call back.

    The application wasn't any harder than any other ones I've ever had. But none of them are easy because you've got all the research to do. All in all, it was pretty painless. The rates I got were okay, given the seesaw that they're doing with mortgage rates right now. I locked in the fives and got everything done in time to take advantage of the lock. I'd use AmeriSave again.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Dennis, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffLoan ProcessRatesHonesty & Transparency

    Reviewed April 23, 2023

    My fiancee and I were first-time homebuyers and we were looking for a mortgage to buy a place. A few people I know recommended AmeriSave. My parents used them to refinance and my brother and his wife looked into them as well. The loan originator I was working with left AmeriSave and did not let me know. I lost contact with him. Luckily, I called AmeriSave and got in touch with another originator, Justin, who was fantastic. He did a great job. He felt very genuine and honest. He answered a lot of the questions I had about the house-buying process, mortgages, and weighing my options, one way versus the other. I appreciated that.

    We got really lucky with locking in in January before the rates went up. It would have been ideal if we didn't have to buy it down to a better rate but all things considered, I was very happy. I would recommend AmeriSave overall. The process was pretty simple. The loan originators that I've worked with were very honest about answering questions and also giving me feedback on their rates versus other rates. They have a pretty competitive matching process. That was a big plus in their direction.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Millson, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed April 22, 2023

    Amerisave was very responsive. They kept me informed in the entire process. They were good to work with. The approval was very fast. The process was online primarily, but if I called with questions, they always picked up the phone or called me back. I've had six houses and this is probably the easiest one I've ever gone through. The mortgage rates are not where we want them to be but they were able to work with us to buy down the rate. I would recommend them.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Kristine, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed April 21, 2023

    AmeriSave Mortgage gave me a better rate. The application was very good and straightforward. The customer service representatives were very professional. The rate and terms are pretty competitive. When I was going through the process, a lot of companies approached me and they wanted to give me the mortgage or take me as a customer. So, I provided them with the details. They tried to match the rate and the service and whatever offer they had to make. More educated people than I am in terms of mortgage pretty much said that the mortgage offer that I had with AmeriSave was pretty good. No one actually came up with something which could challenge AmeriSave.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Faisal, we are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePricePunctuality & SpeedLoan ProcessRates

    Reviewed April 19, 2023

    AmeriSave was phenomenal. I like that you go at your own pace and if you want to close fast, you get the online things done as quickly as you can. And if you take your time, then that reflects. Their loan process was very simple. I worked with Austin and I was impressed with his thoroughness and quickness. He knew pretty much the answer to every question and if he didn't, he got back to me as soon as possible to get that answered. The rates I got are decent for what they are at right now. You always want better. But we got quotes from other lenders and AmeriSave was right in the ballpark where everyone else was.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Lindsie, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Ease of UseRates

    Reviewed April 19, 2023

    AmeriSave was really easy to use and both of the people we dealt with were really efficient. They could have closed our application in 16 days if we needed them to and they ended up closing it seven days earlier than we initially said. The rate was terrible, but so is everyone else.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your review. We are thrilled to hear that the service provided exceeded your expectations and hope that we have earned a customer for life! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Staff

    Reviewed April 19, 2023

    We did a refi on our mortgage and they were super helpful. The reps answered all the questions we had. We were satisfied with everything that ended up happening. We're happy with the result.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you so much for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Contract & TermsPunctuality & SpeedRates

    Reviewed April 19, 2023

    AmeriSave was easy to work with and applying was painless. They set me up online on their portal and everything was done then. If I was lacking any information, they would contact me again. They didn't hound me and left it up to me to progress through the process. They encouraged me where I needed them. It was a divorce and I refinanced to have the money to buy my ex's half out. So, there was a time frame of three months waiting for a separation agreement to be reached through the attorneys before we could proceed. But they kept offering me rate lock extensions to keep the rate that I received in December all the way through March. I highly recommend AmeriSave. It was everything that I needed.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed April 12, 2023

    It took me about six weeks to complete my refi application with AmeriSave. It was easy and the communication was excellent. They answered me every time I asked them a question and I'm happy with the rate and terms that I got.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Gregory, thank you for your review. We're so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    StaffRates

    Reviewed April 12, 2023

    The application process was easy and they were really helpful. The reps answered every question I had and made sure I didn't need anything every step of the way. They were really knowledgeable. I got a really good rate. Definitely use AmeriSave.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Brian, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed April 12, 2023

    The reps were very friendly. I got great customer service. They were efficient and they got the job done. The rates were very competitive. Get your loan through AmeriSave.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Jared, we sincerely appreciate your taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 11, 2023

    When I spoke to Tammy from AmeriSave, she was very personable. When she touched out, she didn't just call me, she texted me and asked if she could call. She tried to answer all of my questions and I had a lot of questions. She worked right with me. The application process went well. They were pretty quick about trying to get it done.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Lisa, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 11, 2023

    I liked the customer service I received from the AmeriSave mortgage originator. It was fast response and we got through the whole thing and I closed in less than three weeks. It was a really good experience. I would definitely recommend others to look into them. It's a great option.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Michelle, we're glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

    Verified purchase
    Staff

    Reviewed April 11, 2023

    We were looking to get out of the reverse mortgage that we had. So, we were looking to refinance what we had, and AmeriSave seemed to offer what I was looking for. We worked with Mark. He was wonderful. He answered all our questions. He seemed to go out of his way to make things easier. As far as the application process, it was strange because I've never done one online before. That was a little different. The reverse mortgage wasn't online. I've never filled out anything that detailed and intricate online. Mark walked me through what I was supposed to do and what I was seeing, and how to traverse it. I was lucky. I'm not really good at uploading. I could have got my daughter. What made it easy was, he just let me take pictures of documents, and then send them to him, and he'd upload them. He was very patient. He stayed in contact. It made a difference. We're older and we have a lot going on.

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    Response from AmeriSave Mortgage

    Ms. Julie, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceOnline & App

    Reviewed April 11, 2023

    The AmeriSave guy that I was speaking to on the phone made it short, sweet, and easy. The man's been following up with me. I deal with mortgage companies all the time. This guy was on top of his business. As far as the online application process, it was pretty straightforward. It's the person that's behind the phone and the way that they communicate with the client that makes the difference.

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    Response from AmeriSave Mortgage

    Malcolm, thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed April 11, 2023

    The rep I worked with was very patient, especially with my limited skills when it comes to technology. Also, it was easy to get in contact with them. When I call, they would either call me back or tell me to email them. The rate was a lot cheaper than what we were doing at first, so I can't complain about that. And I guess I should have done it sooner, then the rates probably would have been lower.

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    Response from AmeriSave Mortgage

    Mr. Dale, thank you so much for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    PriceStaffRates

    Reviewed April 11, 2023

    AmeriSave was cheaper than other places that I had looked at. Their rates were better. Also, their reps were nice and polite.

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    Response from AmeriSave Mortgage

    Chimeria, thank you for your review. We're so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer Service

    Reviewed April 11, 2023

    I had looked at refinancing in the past and there were some complications so I had some reluctance at first. I wasn't sure if I was going to go through with it. I talked to Mark from AmeriSave and I told him I have a lot of concerns. He was very reassuring and he said there were other situations that he had experienced with other clients and that I gotta trust that they could get the job done.

    Everything exceeded my expectations. There were circumstances around my situation that they navigated, that the first company I tried didn't get done. I had a second that was 15 years old that was still a lien on the property and days before the refinance closure, the second lender sent over a lien release on that second. The only reason why I think it happened was because of the aggressiveness of Mark. I ended up receiving $28,800 more at closing because of their aggressiveness and putting pressure on the second to clear it. AmeriSave sent me the lien release in my email so I could see it in black and white. They got the job done.

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    Response from AmeriSave Mortgage

    Mr. Dale, thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffRatesTimeliness

    Reviewed April 11, 2023

    AmeriSave rose to the top of several different websites that were independent of the mortgage companies themselves. That's why I chose them for a new mortgage. We purchased a second home. I gave a call to the number and I spoke to a man named Abrim. He answered all of my questions and walked me through what the process would be. He was the most helpful in everything. That was why I knew from the beginning why AmeriSave was so highly rated. Abrim started all the paperwork. He also had me work with another gentleman who was his brother that worked in Chicago. They helped me get everything set up. On the whole, it was the customer service that was on the phone for me. All the time I talked to the two gentlemen, they were super nice and very positive and got the job done right away.

    Most of it was done online. Since I live in Hawaii and in different time zones than anybody else, I could get it done after work. Online is very helpful because I can go on any time after work and upload the documents that they clearly knew I needed. AmeriSave had a great user-friendly website that told me exactly what documents to upload and allowed me to upload the documents easily. I really like the website. It kept records of which documents I had submitted so I knew where I was in the process. And any time I had a question, I would give AmeriSave a call and they would answer the question. If I emailed, they would immediately respond within a couple of hours.

    From application to closing, the process took five weeks. The interest rate was fair because it's high, but it's based on the national set interest rate by the Feds. That was very nice. AmeriSave also did a lot of explaining to me as to how I can refinance in a year and I won't have to pay any of the fees or new application fees. It'll just be like a refinance where we go in and get a lower rate if the rates are lower, which we expect them to be. I really appreciated that. I like the rates and the process very much.

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    Response from AmeriSave Mortgage

    Lee, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed April 11, 2023

    The experience that I’ve had with AmeriSave has been pleasant and everything has gone well. The application process for the refi went as smoothly and expected as possible. But for the HELOC, there were some hiccups. On the first one, there were some errors based on AmeriSave, for my loan originator, that was missed. So, we had to almost try to do another one or a substitute in its place, which turned out to be a little bit more time-consuming on both ends than we had anticipated. It took a month longer. But the communication with the officer was good. We stayed in touch on a weekly basis. It was more along the lines of their end of getting all the i's dotted, t’s crossed and the process approved. The rate was one of the reasons behind doing two.

    The rates were supposedly being lowered and based on the final disclosures, it looked like they were somewhat smaller. But with these particular types, there's a lot of flexibility from month to month. On the first one, that was the fine print that I missed. I thought that it was a hard fixed rate that I was getting myself into. I didn't know that it fluctuated with the market. Other than that, the experience has been fairly pleasant. That part was on me. I should have read more into the fine detail aspect of it.

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    Response from AmeriSave Mortgage

    Mr. Craig, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    CoveragePunctuality & SpeedMaintenanceStaffRatesTransparency

    Reviewed April 11, 2023

    I had a very good experience with AmeriSave the first time. But this time, their departments weren’t talking to each other so much and I had to fix some stuff that I probably shouldn't have had to fix. So, it was a little frustrating. They had my closing disclosure wrong so when we signed docs, it was still wrong. We did a 1031 and we had an amount and that was wrong. It showed that we owed $200,000, and we only had to pay $200. That was how far off it was. I had been telling them a week before and nobody would fix it. So, I wasn't happy with that. But everybody was good.

    The application process was super simple and Jacob, the rep, did a good job with that. He was fast. The application and underwriting process only took a day. I used him the last time so I went back to him. Jacob has always been great and the time before was a very smooth process. It was different people we dealt with this time and they weren't listening to me. But I would still recommend AmeriSave. It was just a one deal. AmeriSave has the best rate and that’s what's gonna get you in the best situation financially. I told Jacob I wanted to lock in and when I wanted to. He sent me a list and updated it, and when I felt it was right, I locked in and he said I did a great time. So I like that AmeriSave has that. No one else seems to.

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    Response from AmeriSave Mortgage

    Ms. Heidi, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer care at customercare@amerisave.com or 1-888-700-4026

    Verified purchase
    PriceRates

    Reviewed April 11, 2023

    We did a cash-out mortgage and the process was pretty straightforward. The rate and terms are exactly where I wanted to be, completely affordable and we were able to do a lock in an extremely good rate for 30 years.

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    Response from AmeriSave Mortgage

    Mr. Eric, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

    Verified purchase
    Staff

    Reviewed April 11, 2023

    AmeriSave has some quality people who guided me through the process, which made it fairly easy. They knew what they want, knew what I had to do, and executed their plan perfectly. Shoutout to Tessa and Jamie. They're an excellent crew.

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    Response from AmeriSave Mortgage

    Andre, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Staff

    Reviewed April 11, 2023

    They were very helpful and upfront with everything. Everything they told me they were gonna do, they did. Everything was also sent to me and I was able to use their online portal and that was really convenient. It was a good experience.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Darnella, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 11, 2023

    My experience with Amerisave was smooth. The loan officer that handled our inquiry was very easy to work with and was very friendly and knowledgeable. The communication and actions were good. There were a few times I had trouble getting hold of the loan officer and his manager. But it wasn't too bad. It was, overall, good. I enjoyed working with AmeriSave. They made things easy and pain-free.

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    Response from AmeriSave Mortgage

    Frances, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed April 11, 2023

    The AmeriSave rep I worked with was Abraham. He answered whenever I called him directly. He was nice and very helpful. He answered a lot of my questions. I like the rate and terms too. It was also fast. I'd recommend them.

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    Response from AmeriSave Mortgage

    Prem, we're glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    StaffLoan Process

    Reviewed April 11, 2023

    My loan officer was great, informative and knowledgeable. However, it was a lengthy process, way longer than I wanted it to be. There were a lot of back and forth of things that they were asking for that I didn't think were necessary, especially with it being a refi. It was almost as if I had never had a mortgage loan before. Some of the things they were asking for were ridiculous. It was such a hassle. If I had to do it again, I definitely would not.

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    Response from AmeriSave Mortgage

    Verna, thank you for sharing your feedback. Your mortgage experience is very important to our company. A member of our Customer Care Team will be reaching out to you shortly to address your concerns. You may also contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed April 11, 2023

    When I made the first phone call to AmeriSave, it was late in the evening and I liked the rep that I talked to. His skills and what he was doing was the reason that I went with AmeriSave because he was determined to keep me on the line and for me to not check around. The online application was extremely easy and the only problem that I had was when I was trying to download some of the items that were required to be downloaded, it wasn't showing that I had downloaded them, which caused little glitches. But other than that, I used my AmeriSave app where it told me what my status was and what I needed to submit, and I really appreciated it because they said exactly what they needed.

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    Response from AmeriSave Mortgage

    Ms. Hollie, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 11, 2023

    I called them and got a call back immediately. I really liked the guy who I was talking to, Timothy. He was very helpful and patient. I told him that the mortgage was not a huge deal for me so I'm gonna take time and shop. He didn't bother me until I made one call back. Then he ran through an infinite number of scenarios with me. When he found out what my real goal was, he found the perfect product for me right off the bat. I was impressed with that. I like the service and I like the process enough just to go with them. I never had to leave my couch. That alone and the closing, in terms of what your time is worth, makes AmeriSave a strong product.

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    Response from AmeriSave Mortgage

    Mr. Kevin, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessRates

    Reviewed April 11, 2023

    Amerisave reached out to me and I felt comfortable with the gentleman who called. The communication was good. My loan got approved quickly. I enjoyed the whole process. I'm gonna continue to look at the rates because if they come down again, I would do it again with AmeriSave.

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    Response from AmeriSave Mortgage

    Nechelle, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffBillingLoan Process

    Reviewed April 11, 2023

    Jonathan was our loan guy through most of the process with Amerisave. Even Rocket Mortgage who's had my mortgage for quite some time now said no. But Jonathan saved our lives. A lady named Cicely was amazing as well. On the day of the closing, the lady at the notary that we worked with online was nice. The process was wonderful. It couldn't have been a lot easier. Jonathan signed everything. He even gave me his cell phone number and answered my calls when I had questions. The monthly payment worked for us. I would highly recommend AmeriSave to anybody.

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    Response from AmeriSave Mortgage

    Mr. Gary, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot than you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    CoverageStaffRates

    Reviewed April 11, 2023

    I would recommend Amerisave to future prospective home buyers. They were informative and not pushy. Everybody had different things and perks about trying to get us to choose them but AmeriSave did not. They didn't try to incentivize anything to make me choose them over anyone else. They also had unbeatable interest rates and encouraged me to shop around at other lenders, whether it be online or local, to see if somebody had a lower rate.

    The process was a little lengthier than what was anticipated. Some of the problems we thought we were gonna encounter, we didn't. But some of the ones we didn't think we wouldn't encounter, we did. But as far as working with them to get things resolved and get the proper paperwork that they needed for their underwriting, they were good about it. We may not have had 100% the correct documentation that they were looking for, but we were able to work out something, whether it was additional documentation to support it or just an affidavit letter stating certain things. We had multiple options and they told us what was gonna be best financially for us. We wound up doing a different option than what they said because we knew we would not qualify for the one that was gonna be financially best for us.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Kira, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePriceStaffCommunication

    Reviewed April 11, 2023

    The person who took my call the first time and throughout the process kept me in the loop. That personal connection was what made me to sign with AmeriSave Mortgage instead of the others. Also, they have a portal that is very easy to follow. So, everything was straightforward. It's worth it. They took care of me and they could take care of my friends as well. So, every time somebody asked me who I refinance with, I said AmeriSave.

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    Response from AmeriSave Mortgage

    Ms. Marla, we are thrilled to hear that we provided you with top=-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedRates

    Reviewed April 11, 2023

    AmeriSave was fast and easy to deal with. I called them, left a message. They called me back, because I called after they were closed. And they had me ready to roll within a couple of weeks. It was nice. The rate was fair. It was a little higher than everybody else. But their service was decent. They processed it fast. I loved it. Give AmeriSave a shot.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Brandon, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Customer ServiceTechPricePunctuality & SpeedStaffCommunication

    Reviewed April 7, 2023

    These people are extremely unprofessional. There’s no communication between them and no one ever answers the phone. They are quick to charge but all the information is input incorrectly delaying the process. Stay away. John **, Nikki **, Melissa ** all were never available until the contract was cancelled, terrible experience. Stay away.

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    Response from AmeriSave Mortgage

    Mr. Danny, we are truly sorry to hear about this experience. A member of our Customer Care Team will be reaching out to you shortly to address your concerns. You may also contact us at your convenience by calling 1-8880-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you!

    Contract & TermsCoveragePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed April 5, 2023

    Amerisave claimed they did not get my AAA agent fax to pay wind insurance, even though we provided the fax confirmation and it resulted 90 days later getting my Citizens policy cancelled. it cost me $600 for lender insurance very high premium. Worked with Dept of FL insurance to get my money recouped, but Amerisave refused to make it right. They don't have integrity to do the right thing. Don't trust them!!!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Joe, thank you for your feedback. We are sincerely sorry for the trouble this caused you. We did receive a formal complaint in December which was responded to. If you would like to discuss this further, please contact custcaremanagement@amerisave.com and ask to speak to the VP of Customer Care. Thank you.

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaffBillingRates

    Reviewed April 5, 2023

    A rep named Russell called me and he seemed like a really nice gentleman. He was really positive and wasn't pushy. I told him what I was doing and he said AmeriSave could help me. He ran some numbers really quickly and he's like, “Here's what you're looking at.” He cut right to the chase. He didn't get through all the bread and the fluff. he told me the rates and the closing cost. I was interested and I pursued it from there.

    I got a couple of more quotes from some other companies after I spoke with Russell. I was considering three companies and gave them all equal shots. In the end, I felt most confident with Russell. He seemed pretty good and quick. He answered my phone when I called him back. I'm used to using the local banks and credit unions because I can talk to somebody. If I got a question or problem, I don't want to wait or email. I got a good vibe from Russell and he was really thorough.

    AmeriSave had a good rate too. The other companies said they could match the rate but I said I was already working with somebody. Unless they can really beat it by a lot, I’m not gonna switch because if they matched things, there would be no sense for me to change. As for the closing costs with AmeriSave, they were more than what I thought were reasonable. I’m like, “I'm saving 2.25% in interest and it was a bunch of money, $290,000. I was paying a principal-only payment right now. And it’s like 5,000 bucks a month. So, I’m pissing money fast anyways..."

    Russell quoted me a rate and in the long run, it was going to be higher than that. It was like 9,000. By the time it got all said and done, it was 12,000. I was already 90% through the process. I looked at the closing cost numbers and it is what it is. It seemed all legit. AmeriSave made some errors. I told Russell, “I don't have any money at closing right now. I just got hit, with three properties I own, with taxes." I already rate-locked and Russell said he could adjust that and he took care of it. I was just really happy with Russell.

    I recommended AmeriSave to my son. He's looking for a new house and I told him to talk to Russell when he was ready to go. I said, “He helped us out. He did good. There was nothing that was a big surprise.” I’m in my mid-50s and I've refinanced a thousand times and this one went really smoothly. Russell was a point guy, which I liked. I get calls from other departments and they would ask for something that I already sent. Russel would an email saying he would take care of things and to not worry. He was always there to help through the process. When it went to underwriting and they wanted stuff, I'd send something. When I don't hear anything back, Russell would go, “Oh, let me get back to you.” “Yup, we're all set.” “Okay, good. I got some feedback.”

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    Response from AmeriSave Mortgage

    Mr. Mike, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contct Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    StaffRates

    Reviewed April 1, 2023

    We did a consolidation with AmeriSave and the reps kept us informed at all points of things that were happening. They were very knowledgeable. I’d like the rate to be lower but it was fine for what we needed to do. People should give AmeriSave a chance. You’re not locked into anything until you sign something.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Erica, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffLoan Process

    Reviewed March 31, 2023

    Overall, I ended up very pleased with AmeriSave. We started out with a loan officer named Jenna, who was incredibly patient with me. Especially I didn't know even how to download things. We had a lot to download with lots of information. She was so patient and taught me how to download. That was really great. But I noticed after a couple of several interactions with Jenna, they sent me to somebody else who then started requesting more information. Then I started getting all of these other emails which were from all different people. I felt like I was interacting with a lot of people over the internet. Sometimes I would send the information to Jenna, and then the next person would call me and ask me for it. I'm 70 and I'm not that computer-literate. But she and the other gal I worked with were great.

    The other glitch that we had was at the very last minute. They realized that they had not included the 1031 in it even though I had requested all of these. They all said yes but on the last day, it wasn't there. It delayed the mortgage from going through for four days. So that was chaotic. The developers charged $800 because of the late closing date. Jenna was wonderful. She said, "This needs to be bumped up to Eric." I said, "Eric, I don't feel like this $800 is my responsibility because I emailed them all several times about this." He could see the emails. Even though it was an inconvenience, I was very impressed that they went ahead and paid for it.

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    Response from AmeriSave Mortgage

    Ms. K., we are thrilled to hear that we provided you with top-notch service! we appreciate the feedback and look forward to working with you again soon. If you should need anything further please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed March 30, 2023

    I was in the process of wanting to refinance. I typed in the top companies that refinance in 2023 and AmeriSave was one of the top ones. I went with them mainly because of the loan officer. They were very customer service-oriented and they were looking out for my best interest. That's what I liked most about them. They didn't make me feel obligated or they didn't make me feel like it was just the interest of the company. They made me feel like the whole process was about me and how they could help me. That's what really drew my attention to them.

    Refinancing through them was simple. They talk to you and ask you about your financial situation. You have to provide documents. They make me sign disclosures. The rate was good. I had a really good experience with AmeriSave and the process was fast. They made it so easy for me. They were always in touch with me to let me know along the way. They held my hand along the way so I knew where everything was at with the process. I would definitely recommend them to other people.

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    Response from AmeriSave Mortgage

    Angel, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed March 29, 2023

    I had a good experience with AmeriSave. The app was helpful. They also helped me with any problems I had with the application. I really liked our representative. He was very responsive and helpful with figuring everything out and explaining how the mortgage process went. Amerisave is a good company. The process seemed easy too.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Jacob, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed March 28, 2023

    The application at AmeriSave was super smooth. Everything that they could have done, they did. The rep I worked with was highly experienced and the best advocate I could have had. Every time he took something back, it was turned around quickly. There weren't any points of confusion that needed clarity from underwriting or adjusters.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Austin, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaffRates

    Reviewed March 24, 2023

    AmeriSave is a great company to work with and they make the process quick and easy. Their rep, Liam, helped us through everything and she always stayed in touch. Any time I reached out by text or email, I got her right away. The application and underwriting took around a month altogether, and we had good rates. We consolidated a HELOC and our mortgage, and it all worked out well. Working with them helped us out with getting rid of that HELOC.

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    Response from AmeriSave Mortgage

    Ms. Amanda, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    PricePunctuality & SpeedOnline & AppStaffRates

    Reviewed March 24, 2023

    I was going through another bank and they were not able to deliver what they had promised. So, I kept AmeriSave on hold and they were able to close. The processor and his assistant were on top of the process. I was very comfortable working with them. I got a 5.75, 30-year note for my rate but lower could be better. I also didn't like that I had to pay a lot to pay it down. My costs were $20,000. Other than that, their website was really user-friendly. I could upload and they had a little task list that shows if something is pending or is complete. That was really great. They had a quick turnaround and it was easy to close.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Aldo, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-0700-4026.

    Customer ServiceCoverageSales & MarketingPunctuality & SpeedRefunds & PayoutsMaintenanceStaffLoan ProcessRatesFollow-Through

    Reviewed March 22, 2023

    I decided to give AmeriSave a try after reading so many positive reviews. It's one of the worst decisions I've ever made in my life. The loan officer stated that he would beat any competitor's interest rates in order to earn my business (1st broken promise). Next, he stated that if I provided all the requested documents within 48 hours that the loan would close in 10-14 business days (2nd broken promise). Then he stated I wouldn't have to pay any points and that they would waive the appraisal fee since I had already paid for an appraisal (3rd broken promise). The same loan officer's communication was horrible (went a week before replying to emails and voicemails).

    Finally, he entered the wrong information for the loan on numerous items (eg, I requested to borrow $495k and he entered $510k; he entered points totaling $5k; he entered a desktop appraisal of $675k when I had three independent appraisals showing the house valued between $730-$750k; he never adjusted the incorrect debts shown on my credit report even though I provided statements showing lower debts; etc.) which affected my DTI and LTV and then stated he couldn't get me approved through Fannie Mae (4th broken promise). When I brought this to the attention of his sales manager, the sales manager said he would take care of the matter and fix everything which never happened (5th broken promise) and like the loan office the sales manager was slow to reply and never replied two voicemails and one email.

    After such a horrific experience, I contacted a customer service rep. out of Atlanta informing her of my experience with loan officer and manager out of the Troy, MI. office. She spoke with her manager and was able to get my loan transferred to a different loan officer out of the same office. I was hoping for the best with a new loan officer unfortunately the new loan officer was just as incompetent and unprofessional as the previous loan officer making matters worse (eg, allowed the rate lock to expire, increased loan interest rate, increased points to $20k even though I stated that points were a deal breaker, kept loan amount at $510k even though I asked to reduce the loan amount down to $475k, didn't reply to voicemails or emails for a week, made numerous promises and broke every one of them, etc.).

    Since I had to deal with the same issues all over again, I contacted their Customer Service department again letting them know that things were worse than before. The CS rep. said she would contact her manager and that they would take care of this matter asap. Several days later the CS rep contacted me to see if anyone from the Troy, MI office had contacted me with regards to all of the issues I was having. I told her that nobody ever contacted me about the matter and that I was going to take my business elsewhere. In reflection, I wouldn't recommend AmeriSave to anyone. Their loan officers over-promise and under-deliver. Their communication is horrible and they don't listen to the customer (eg, neither loan officer ever reduced the amount I wanted to borrow even though I said something to them every time we spoke, etc.). If you value your time and money, do NOT use AmeriSave.

    There are other lenders that are more professional and keep their promises. Luckily, my story has a happy ending. I switched lenders and within two days of submitting my application, it went to underwriting. The underwriters approved everything, it's been approved by both Fannie Mae and Freddie Mac, and now we're waiting for the appraisal to come back. My new lender has been amazing and we've started discussing which title agency we will be using along with a projected closing time frame.

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    Response from AmeriSave Mortgage

    Mr. Kevin, thank you for your feedback. A member of our Customer Care Team will be reaching out to you shortly to address your concerns. You may also contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you!

    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessRates

    Reviewed March 19, 2023

    I went with a FHA 30-year fixed loan with Amerisave. The process was easy. I just went on there, applied, Troy called me and we had everything done within 48 hours. He was easy to talk to and he always responded back quickly. Amerisave's rates and terms are better than I expected considering the market right now. I would highly recommend AmeriSave.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Amy, thank you for your review. We're so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed March 18, 2023

    I'd like to praise my loan officer Brad **'s service. Our purchase of a new home went through very smoothly with Brad's excellent service. He handled all matters quickly and professionally. I'd highly recommend Brad to anyone who wants mortgage borrowing.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ken, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Staff

    Reviewed March 17, 2023

    The process was easy and everybody was friendly and nice. They were very informative. I did a lot of research and they had the best deal for me.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Cedric, we're glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Punctuality & SpeedRates

    Reviewed March 17, 2023

    The application process went great. The two people I worked with were phenomenal, especially Joseph. He really, really worked hard. Every time I had a question, he was there answering it. Every time I showed concern, he alleviated it by explaining what I was insecure about. I was hoping for a little lower rate. However, it was explained in detail when I questioned it. They explained about the day that this went in to process was the rate of the day. So when I said yes, I was really convinced that this was the best for me. I was shocked at how fast the process went. They were great to work with.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Linda, thank you for being a value client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com o r1-888-700-4026.

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed March 17, 2023

    I was very comfortable with the guy that we dealt with in Georgia. He was very good. We really liked him. We got the loan approved, but we waited for the probate to be settled. Once it got settled, it went smoothly.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Robert, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed March 17, 2023

    Their rep Jessica gave me a call and she was fantastic. Getting my mortgage was very smooth. They did a fantastic job communicating. When there was an issue, they helped with it and walked me through the whole thing. They were very receptive. Every time I called, if they didn't answer, they called back really soon. Both Jessica and the other rep Jermaine did a fantastic job handling the whole process from start to finish. They're on top of their game and I was very happy with how all that went. The rates and terms were competitive.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Daniel, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 17, 2023

    AmeriSave was very responsive. They called and emailed me back quickly. I got a 30-year fixed FHA and the rep I worked with explained everything to me. He answered all my questions, and was very communicative as far as getting back to me and following up on the documents.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Casie, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed March 17, 2023

    I applied for an FHA loan and the process with AmeriSave was very simple and easy. I worked with Jacob who was the same guy I worked with for another house He was very thorough and direct. He answered my calls when I'd call or called me back very shortly. AmeriSave did a great job and I would tell my friends to give them a call. I was really happy with everything. Especially for the rate, Jacob advised me to lock it in and I did. And ever since that, the rates have been rising.

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    Response from AmeriSave Mortgage

    Mr. Joshua, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Customer ServiceStaffBillingLoan Process

    Reviewed March 15, 2023

    I would not recommend AmeriSave Mortgage as we have had an horrible experience since we have been with them in the last six months. The refinancing was a nightmare in itself and had red flags. We had to go back and forth several times before we could even get the refinancing complete. The communication was awful so at closing we had to cancel a couple times because we were told one thing and on the paperwork it was something different.

    Moving to the present we tried to get help, as I was out of work. Please note if you are in need of help with your mortgage they do not want to help even though they have the loan mitigation dept. When you call them they never want to help you. The customer reps that answer the phone each one has a different answer to the same question you will ask them. We feel that AmeriSave wants to see you fail more than anything. The management is very poor. They do not want to speak to anyone. They do not want to try to help you with your mortgage needs, they just want to see how far you can get behind. I have never seen a mortgage company like this before. They don't let you make partial payments, it's like they are working against you.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    K, thank you for sharing your feedback. Your mortgage experience is very important to us, and a member of our Customer Care Team will be reaching out you shortly to address your concerns. You may also contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingLoan ProcessRates

    Reviewed March 15, 2023

    I applied for an FHA home equity loan, and I'm satisfied with the rates and terms. AmeriSave worked with me every way they needed to as well. My loan originator, Ashley, was absolutely awesome. She returned my calls and emails as well as answered any questions I had. If she didn't have an answer, she found the answer. She kept me informed. Closing was a bit extended, but there were excruciating circumstances. They had to wait till my name had been on the title for one year according to FHA before they could fund the loan.

    I only have one complaint that I still haven't gotten resolved. I get paid the third Wednesday of every month, which means the last possible day I'll get paid is the 21st. I set all of my bills up on autopay so they come out the 21st. That way, they're done the day my check comes in and I don't have to worry about the money or overspending. I can't seem to get AmeriSave to understand that. They won't let me set my autopay up for the 21st. They want it on the day it’s due, but the thing of it is they're paid 10 days ahead of time if they do it on the 21st. I called them, and all I can get out of them is, “We can't change the payment date for that much.” I told the rep, “I'm not asking you to change the payment date. The payments gonna be early. I'm always gonna be 10 days ahead.” No help.

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    Response from AmeriSave Mortgage

    Mr. Gary, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    CoverageStaffLoan ProcessRates

    Reviewed March 14, 2023

    I got a traditional loan with AmeriSave and their reps were patient. The application and underwriting process didn't take long and we closed in 30 days. The rates were high and for the credit score in the 800s, I thought I'd get a better rate. But they were a good company and they got everything done in a timely manner. I would refer them.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. James, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

    Verified purchase
    Customer ServiceSales & MarketingStaffRates

    Reviewed March 13, 2023

    The rep with Amerisave was sweet. She took time with me and explained everything. I was asking her a thousand more questions and would even call her in the evening. She would still respond even though she didn't have to. Sometime at the end of the year, I will be coming back to her to do the lower reduction rate program they have for veterans because she did a wonderful job. The whole team was very polite and thoughtful, and they kept in touch with me to make sure I was through the process and what was gonna happen next. They didn't pressure me. That's what I liked the most. The process went faster than what I thought it was gonna go. They were very expedient. They walk you through the process step by step, and they’re willing to answer any questions and work with you.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Lelia, we're glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Punctuality & SpeedStaffTransparency

    Reviewed March 12, 2023

    The guy from AmeriSave was very professional, knowledgeable and nice. The process was very quick and easy. It took two weeks, at the most. They helped me and I was kept up to date with all the information. I would recommend AmeriSave.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Gloria, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed March 11, 2023

    From the moment I called them, they were there to assist me with my needs. Jeff, my loan officer and Nikki, the processor are an amazing team. The application was extremely easy and I'm happy with the service. No one's happy with the rate so I'm looking to refinance at some point but right now, it's okay.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Christopher, thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer Service

    Reviewed March 10, 2023

    They were really nice. Every time I called Mark, he would be there. Whatever information I wanna know, he used to answer every time, even in the middle of the night. Everything went really well in our experience.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Emanuele, thank you for your review. We're so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 10, 2023

    AmeriSave Mortgage was great to work with. Things moved quickly. They were very efficient and thorough.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. T, thank you for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 9, 2023

    My experience with AmeriSave was flawless. We closed in less than two weeks. My rep was efficient and quick to respond.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Regina, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Loan ProcessRates

    Reviewed March 9, 2023

    Davis was the one that refinanced my house. He was the loan originator that I worked with and he's the only reason I went back to AmeriSave. Also, they gave me lower rates that I couldn't get with my local bank.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Jessie, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase

    Reviewed March 9, 2023

    It was great with AmeriSave Mortgage. They stayed in touch with us and let us know what was going on.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. George, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed March 9, 2023

    The guy I spoke with the first time was straightforward with me. The actual estimated date AmeriSave Mortgage gave me was right. I was able to work within that time frame, which was okay. However, calling the loan officer is a bit difficult. I understand because we got a lot of things going on. But sometimes I would make an appointment with her, and I still wouldn't get the chance to talk to her. Even though she's busy, somebody should be available to talk to me, that they could explain things better if I had any questions. Other than that, they did a good job.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Eric, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

    Verified purchase
    Staff

    Reviewed March 8, 2023

    The process with AmeriSave was pretty efficient. The rep I worked with was friendly and kept me informed with everything as I was going through the process.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. William, we're glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Feb. 25, 2023

    One of the criteria that AmeriSave has is that they want somebody to respond within less than an hour, and their response rate is very good. I'd give them an excellent on that because anytime I had a question, it was responded to immediately. It's just when they're trying to follow up with things that you haven't uploaded to your account, there were a couple of things that I had to wait to get, but then you'd get calls and mails about all these things that are gonna happen if you don't give the information. There's too much redundancy in the process. I was asked several times about the same thing by several people. After we figured out who I just needed to talk to, then it was fine. He's very helpful.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Mary, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    PriceRefunds & PayoutsStaff

    Reviewed Feb. 24, 2023

    I had a good experience with AmeriSave. There was a good credit for the closing cost. So, the closing cost was decent. The application process was easy and decent. The processor was responsive. So, everything worked out well.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Radhaben, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Feb. 24, 2023

    The lending process with AmeriSave was very smooth and the rep was very professional and thorough. He was quick in responding. We immediately got everything back and we got access immediately too if we needed anything. The rates and terms with AmeriSave are what they are, competitive with the market. But it was a good experience and I would recommend them.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Yvonne, thank you for your review. We are thrilled to hear that the service provided exceeded your expectations and hope that we have earned a customer for life! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Punctuality & SpeedStaffEase of Use

    Reviewed Feb. 24, 2023

    The representatives at AmeriSave are very pleasant. I've always had a good experience. The application process was very simple and user-friendly. AmeriSave makes it easy to work with them. They're very communicative. Their systems are very easy to use. It was a very quick process. Everybody was very responsive.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Heather, thank you for your review. We're so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppRatesCommunication

    Reviewed Feb. 23, 2023

    AmeriSave was my primary lender. I did a refinance with them too, and as far as the process, I'm a veteran, so I went through the VA website and just put in that I was looking for a refinance. AmeriSave called me and said, "You want a refinance?" They beat Rocket's rate, which was the best rate that I got. AmeriSave's online application process was pretty good because you could submit all your documents online. It was easy. If you couldn't get anything to get submitted online, you can just email your primary person, and then they will put it in the online portal for you.

    AmeriSave kept me in the loop at all times. Whatever I needed to submit, the primary person will give me a call and say, "Okay, you need this, this, that." Then the website will automatically email you like, "Okay, you need to submit the termite inspection or you need to submit paycheck stub." They were always on top of whatever you need. The people at AmeriSave were awesome. Every step of the way, from starting the process to going into escrow to signing the paperwork, somebody was always calling me, letting me know if I needed to put anything in or what part of the process we were at. My experience was fast and smooth.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Charles, we are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceCommunication

    Reviewed Feb. 23, 2023

    The process took about 10 days from first conversation till closing, and that was during Christmas week. That was pretty impressive. Everybody I talked to was great. Gil was my point of contact and he was fabulous. He kept me in the loop. I really pleased with everybody's rapid response.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ms. Donna, thank you for your review. We're so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Sales & MarketingStaffLoan Process

    Reviewed Feb. 23, 2023

    Everything was going along okay and then two weeks before closing, their underwriters decided that because I wasn't moving in within 60 days, I could not do a VA loan. I had to switch to a conventional loan. I had a week to come up with 10% down. By that point, I had already said bye to the other two mortgage companies that were asking for my business. So I told Amerisave that it felt like bait and switch to me. The sales rep was great. He communicated whenever he had information. But the underwriters controlled everything and they communicated when they felt like it.

    At that point, I didn't have a choice or else I would have lost the house that I spent a year looking for. So I transitioned over to a traditional loan. I got it done in a week and a half and bought the house, but not really happy with Amerisave. I was able to make the transition really easily. But for a standard run-of-the-mill person, that would have been the death of the deal.

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    Response from AmeriSave Mortgage

    Mr. D, we sincerely appreciate your feedback regarding your mortgage experience. A member of our Customer Care Team will be reaching out to you shortly to address your concerns. You may also contact us at your convenience by calling 1-888-9655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com

    Verified purchase
    Customer Service

    Reviewed Feb. 23, 2023

    I reached out through the online portal and I was paired with a gentleman named Jordan. He was there from start to finish through our home-buying process. It was really nice being able to work with one person specfically. In the beginning, the process was really good. Once we got closer to purchasing our home, the amount of documentation that they were needing from us was a little excessive. My wife's bank statements were required when she was not on the mortgage. Other than that, customer service-wise, Jordan did incredibly.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Tyler, thank you for being a valued client of ours! Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed Feb. 23, 2023

    I had a smooth experience with them. The application process was quick and easy. They were helpful and I had no issues with them at all. I got an excellent rate. AmeriSave beats almost everybody out there. Go with them. I've tried so many companies and they were the best.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Carmen, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaffRatesTimeliness

    Reviewed Feb. 23, 2023

    AmeriSave's process for my refi from application to finish was really smooth. The representative was very helpful and helped me step by step through the process. The communication was via mail, text, and email. Any question I had was immediately responded to. The representatives that helped me were incredible and they handled everything really professionally. The rate I got was also comparable to what was out there. It was overall a great experience.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Craig, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 23, 2023

    The process with Amerisave went very smoothly. I have refinanced before and this one has been very simple. The communication was good and the man who handled the application and got me through the system did an excellent job. If they needed anything, he communicated right away either through texts or calls.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Patricia, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Feb. 23, 2023

    Our rep with AmeriSave, Alexandra, was great. She should work at every mortgage company. She was very prompt. If we had a question, she was very quick to answer truthfully. She was there for us if we needed help. But the guy who did the loan was a little different. Out of a 1 to 10, I'd give him a 7 because he was very short and wasn't very friendly most of the time. Everything else was perfect. We're happy with the rate.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Gregory, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 23, 2023

    Amerisave Mortgage was able to do what we needed. They were very responsive. They followed up too. We were reminded of what we needed to get done. When we got it, they moved quickly. The process was streamlined. It was very easy to follow. Getting the documents back was simple.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Kevin, we appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Feb. 19, 2023

    The process was straightforward. It was simple to understand. I was impressed with the loan officer's transparency and quick turnaround. There was easy communication. Everything went well.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Sudheer, thank you for your positive review. We are committed to providing an excellent mortgage experience or our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Feb. 19, 2023

    I was using AmeriSave and I liked them so I stayed with them. I did an FHA and my loan officer was great. his name is Steven and was really calm. Even when I got frustrated, he still stayed calm and he kept me motivated. He was really good. He answered questions based on his knowledge. If he didn't know, he went to the necessary resources to get the information so he could answer my questions. The underwriter was a little bit slow and the rates could have been better. Other than that, everything else went well. Our family is in the house because AmeriSave was willing to help and kept me motivated. That was really big.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Christopher, thank you for your feedback! We work hard of offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    StaffRates

    Reviewed Feb. 19, 2023

    Working with them was great. The process was faster than I anticipated. The rep I got answered all my questions. If she didn't have the answer, she got it. She treated me like I was important and worked with me to get the best deal I needed. I was pleased with the rate and terms I got.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Andrew, we are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed Feb. 19, 2023

    Applying was really fast and very simple. My rep Adam was a very good guy. The rate and terms I got were fair.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Jose, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Online & AppEase of Use

    Reviewed Feb. 19, 2023

    Working with them was easy. It was also easy to navigate their website.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Ronald, we're glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    StaffLoan ProcessRates

    Reviewed Feb. 19, 2023

    They have the option for the interest rates that you can choose which one is best for you. My loan officer got me through the best suit for me for the interest. He was great. He guided me through the process and how to get the lowest interest for me.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    S, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingLoan ProcessRatesTransparency

    Reviewed Feb. 19, 2023

    I was looking at cash-out refinance options that were military and AmeriSave was rated one of the best companies that did that. I did a cash-out refinance with them. The process started off pretty well. Carlo was the loan originator that I was working with and he did an outstanding job. He was really friendly and consistent with communication. He kept me up to speed on certain aspects of the process, how long things took, and things to watch out for.

    When it started reaching up to the level above Carlo, it started getting a bit challenging because there were some things that were lost in translation at communication as far as my benefits as a veteran. That was one of the biggest things that I was looking for like the tax exemption that I'm entitled to as a 100% disabled veteran. I had to resubmit that two or three times because they were not receiving it. They were simply forgetting certain things that I had told them as far as documents that are required for appraisal.

    One of the common things is there being a termite inspection that's required but in the state of Minnesota, it’s not required because termites don't like the climate here in the super cold. I had to repeatedly tell them that. That was half of the reason why the process took a bit long. Near the back end of the process, it got a little bit frustrating because there were some things that I was really banking on and it fell flat. When we did the final closing, it still wasn't reflecting this is what the first mortgage payment is gonna be and how it’s gonna look in the future.

    When I told them that I had submitted the property tax exemption form from the county tax office, they said that they were going to submit it, process it, and it should reflect by the time the first statement comes. That first statement came and it still didn't reflect. I had to call customer service and explain the issue but they said they can't change the mortgage payment. Once it gets processed and I make that first mortgage payment, they'll send the difference via check, but that was not what I was hoping.

    That aside, Carlo kept me up to date on everything, even when it was bumped up on higher levels like the underwriters. He kept them in the loop as far as our conversation of what we have, what I was looking for, and the rates I was looking for so everybody would be on the same page. There was one point in the process where I thought the whole thing was gonna fall through. But Carlo gave me a call and reassured me that it wasn't quite a done deal as far as the plan falling through to do a refinance. He was very persistent and comforting throughout the whole process. The process took about five or six weeks.

    The rates were fair, considering where the current rates are right now. With certain bypasses that the V A offered, there were a lot of things that I was able to do that the traditional applicant wouldn't be able to do. I'm satisfied with the rates. I was also assured that after my sixth mortgage payment, AmeriSave will revisit the APR rate. If it has lowered, they'll reconfigure the rate. Carlo has been very informative as far as the options that I have as someone who can use the VA to their advantage.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Darrin, thank you for your service and for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

    Verified purchase
    Punctuality & SpeedStaffRatesTransparency

    Reviewed Feb. 19, 2023

    I did a cash-out with AmeriSave and the process was a little bit slow. But that was mostly my fault because I requested a VA mortgage and that brought a whole bunch of stuff in that I wasn't prepared for. From start to finish, it took a couple months but the two reps I had were really easy to work with. They kept me up to date on what was happening and what was needed. The mortgage terms were also eminently fair, considering what has been happening to mortgage rates lately and I was happy with the whole thing.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Edward, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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    AmeriSave Mortgage Company Information

    Social media:
    Company Name:
    AmeriSave Mortgage Corporation
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    3525 Piedmont Road NE, Building 8 - Suite 600
    City:
    Atlanta
    State/Province:
    GA
    Postal Code:
    30305
    Country:
    United States
    Website:
    www.amerisave.com