1040.com Reviews

Well we did use this program for 2024’s taxes and it worked ok. But this years, not so much. I filled out the return and submitted it, but I omitted my spouses 1095-A form (it never asked for it) and it was rejected. After I received this 1095-A form I went to enter this information, and the program kept asking for the same information over and over, like it was stuck in a loop or something. I tried using their AI assistant, but that was a waste of time. So on the same page there’s an email contact form, however when I went to use that, it failed to work as well. I ended up opening a new tab directly from their website in order to get an email sent. Which it said it did receive. What really sucks is I’ve already paid for this service as you have to before it will let you send it. Should have a pre-check prior to submission in my opinion. Barring anything that I’ve done wrong, I wouldn’t recommend this program to any friend or family member.

I use this service to do my taxes at the end. It offered to take out its fee out of my refund, which then would go to them and then they would send it directly to me on the same day. Well, it’s been about a week now they’ve received my refund and they haven’t sent me anything when I tried to contact them. Of course there’s no phone number so I emailed them and for one week I have not heard anything they have stolen money I’m going to somehow make a report to the IRS and also to the federal government because that would be Mail fraud.

Stay away from this web site. List wife as an alien and inaccurate tax calculation. Support will get back in 84 hours. Easier to file direct forms on IRS web site. Very cumbersome to enter 1099 information. I was hoping that you upload the information.

Would also give less than one star if an option. Like many others 1040 failed in e-filing my state return and then blamed SCDOR. First red flag is no phone number so only help is chat or email. I trusted SCDOR had vetted them before posting them on the SCDOR site. Should know by now cheap is cheap for a reason. Please do not use even if you have to pay to file. I am having to print and mail my return so who knows when I will get my much needed refund.

I would not give them a star if that were possible. I filed my return in September, after filing an extension. I submitted my return one time, only once, and it was not submitted to the IRS. The reason given was that I had reached my maximum of transmissions, which is five. Again, I had submitted only once. I have been trying to get resolution of this issue for a month. NO RESPONSE THROUGH EMAIL. NO CHAT OPTION. NO SUPPORT NUMBER.

I tried using 1040.com and for some reason it has my wife as a "nonresident alien". There is no way to change it that I can see. Tried live chat and email. The problem is still not resolved. I would definitely not recommend this program.

The program decided on its own that my wife is a deceased, nonresident alien, which she is neither. All efforts of mine and communication with AI helper and live chat proved futile. Can't complete the return, but they now have all our personal data.

I used the free file from 1040.com as the IRS recommended them as a trusted resource. I qualified for the service first of all. It was easy and the software is user friendly. It guides you through everything. I would recommend for those who qualify for free file.

Completed tax return will not download. The AI help just keeps repeating trying the same steps. I emailed customer support with a detailed description of my problem and when they answered back they asked what my problem was (even though I explained in detail). They have still not returned my 2nd email and there is no number to call for support. I am using the paid version, not the free version through the IRS