PeopleReady

PeopleReady says there is no need for concern with Retaliation when you politely and professionally address these issues. ***SPOILER ALERT*** WRONG. Tier 1 Status with great reviews from employers yet My JobStack was temporarily suspended and I've been removed from most Text Alerts. Only receiving those that are low paying and horrible environments. So so exhausted with PeopleReady as a whole along with the individuals they put in charge of a lot of the branches. True Leadership starts from the top. So if you put a person in charge with no genuine sense of integrity or sincere conviction as to who they represent (PeopleReady) this is the end result.

A perpetuation of the same behavior or even worse because it is accepted and tolerated. It's the ongoing theme of "business as usual." It Needs To Stop. Purge the branches and revive the business model and culture that was intended from the beginning. :-( I'm so Sad right now. Posting with tears??? in my eyes. I used to love and admire PeopleReady as a brand but over the years they have morphed into something I don't even recognize. Please fix this PeopleReady. I know you can if you're willing to face the fact that there is indeed a problem. Please help save what's left of the values PeopleReady had. Coming from a sincere place.

The few times I've worked I had to give others a ride and of course they are always claiming to be broke so they can ride free. Then they have the nerve to ask you to take them to the store the first break you get. One guy even said to another in the car "YOU UNDERSTAND BEING BROKE CAUSE YOU'RE **". WTF. Are people still this ignorant! I was broke before that spoiled brat was born.

You will get bumped off all of your jobs when it rains if you're **. They are racists bad, don't waste your gas or time. You will be disappointed. They got more games to play on you than Disney World. Labor Finders in Greensboro is not like that. Neither are the other 2 pay daily places. If you are dumb enough to go there thinking you are different or desperate and have no choice remember they don't care. By the way the people riding with me (all **) got their money immediately while it took 5 hours or even days to get paid. I have more ** friends than any other and I wouldn't recommend it to them either. They will take advantage of you if you have a car, I drove 30 miles each way and they do not pay mileage as advertised.

I had to call and go to the office multiple times because when I signed up I was told I would be paid daily (not that I have a problem being paid weekly) but when you are told one thing and have to wait over a week for your money it comes off unprofessional. I was told I don’t know how things work so I don’t know what I’m talking about regarding payroll. After I explained I used to own and operate my own business and then explained his job to him he didn’t even apologize to me for speaking in such an unprofessional manner. I also overheard a staff member Omar state to a client while I was in the office filling out my application and then was told by the same staff member that there was a one hundred dollar referral bonus. When the person I referred there asked Jarrel about it he was ignored and then Jarrel turned to me and said, "Tell him to sit down as."

There are hundreds of staff agencies in the Hudson county area and they will all be getting my business in the future. Clients like me are the reason staff agency have a job in the first place. I have over twenty years in customer service background and the way I was treated is not the way I would treat even the most irate customer. I would not recommend this branch to anyone unless you want to be lied to cheated and unpaid in an unprofessional manner!

I had been told by a former recruiter that the agency permits recruiters to pocket the difference for each/every worker they can get to accept lower wages. I'm assuming this practice is legal (?) but it is clearly deceptive and disrespectful toward all workers (who are far more valuable than the one recruiter just sitting all day at a desk sending text messages). I think all companies who are considering hiring workers through PeopleReady (or any daily pay temp agency) should know about these "day labor" agencies' wage abuses. Please hire your temporary employees through other, more reputable agencies.

Right now I had a good ticket, was told it* 5 was long, Mon through Friday, got transportation out there, yadayada. Well for one it got pushed out almost 2 wks before we finally got on site, then we get there and are told it's more like a 9 wk to a year ticket depending on how many bridges get ordered, while there they got another one to make a total of 3 bridges for the summer. Had they started when they were supposed to and was for the duration they said it was to be it would have been fine. But my thinking is after my first day I should give this to another person because I can't dedicate the time with my 2 other full time summer jobs. Well today is my 98-yr-old grandmother's funeral, and I wasn't going to be able to make it in, I thought I could work till noon to get home and dresses but would have had to hitchhike home, so go to tell them in the office at 725 am to find it all locked up.

Told them through text that I couldn't get in but their service won't let me send any more than a few words or it denies the destination, so in return they tell me they have to replace me. Well I asked for an email so I could always explain what's going on but nope, got no response back. And I'll get retaliation from this. It's how it works down there, unless you're dating one of the office people or a favorite of theirs. I go and I do my job as well as the work of 4 other people, if I have to hear one more time I'm not getting paid to be my best or fast I'd go insane.

I'm now looking into going through Bonnie Staffing or Maine Staffing because it is the most unprofessional place I've worked for. Plus they can't keep customers, now it's picking up but they've lost some big money tickets and about to lose a few more because they don't care. You're just a number filling a slot. The few that are trying to make a living are stuck with the stigma that we're all lazy drug addicted thieves until we can prove them wrong. So if you're smart you'll look elsewhere if you're trying to survive.

Instead of being fair to the people that had already been sitting hours she proceeds to call this man and give him time to get up there for work even though he no called no showed the day before. Guess what? He was Hispanic. I'm tired of the discrimination that is clearly happening here. If you're not one of this lasted favorite people of Hispanic there are no jobs for you here. I will be calling corporate although I doubt anything will be done. This place will not help you get ahead in life. It Will even put you in the poor house just trying to work.

I certainly don't like calling in and having a ask to get paid every day 3 times 4 times a day do I get paid for half of the office until they pay me half the time. They say the hours I'm sitting right there when they're faxed over from the employer White Pages it's Friday and I come inside core 260 close at 6. I want to confirm the hours are going to pay me before you leave because I need the money and they're closed for weekend. So I call the manager on Sunday and tell her they did not pay me like they said they were and I need to get paid. Now she's mad because she has to go into the office on weekends to pay me. Who holds the said the manager says to me "You need to come into the office, do a compliance check for Darius at the auction." and I said why, is this the first time I've ever heard of this.

She said "You could just go in and Darius will explain it to you." then she text me an hour later and so just come in the office so I decide to the job never heard of it just like I thought. She had me do a drug test, said it was now required but I was the only one that had to take it, and probably one of the very few that is not on drugs? So manager is mad I passed. She obviously was trying to get me fired. But the job I work I basically got it by my performance and hard work not from Labor Ready that I made lots of money for that can't even pay you on time. Now I was threatened by the office staff because once again they are paying me when they feel like it, and lie to me and are constantly switching pay systems and time they will pay you daily without telling you.

Office said if I don't stop calling about getting paid I would not be going out on a job anymore. Are you serious. I go to my job without labor ready telling me I have worked out hours with employer labor ready only pays me when they feel like it. I worked Labor Day and New Year’s Day. I call office. They did not pay me holiday pay. It clearly states that people ready observes those as holidays. The labor ready office says "It's up to our discretion and we're not going to pay you." Are you kidding me. How unprofessional and so unappreciated of all the hours I work for them. They close down for one hour for lunch everyday! Are you kidding. What business closes for lunch. What a joke.

I consider myself one of the top employees with a brain that every employer will let me work as much as I want, treat me so disrespectful. Without us they would have nothing, and without the customer they will have nothing. A good business would treat their employees with respect and appreciate their work. It's only a matter of time and they will be no business. I think they changed names because all the bad name they had but changing their name will not save them. Employers think they are a joke and most of their people are drugies, felons. All the good people will be gone and none will want to hire who you have left from this. You can't treat people like that. Someone will stand up and word of mouth does big damage. That's just a bit of what I'm dealing with.

I finally went down to the PeopleReady office today (Wednesday) after finding out from my bank that my money was still not pending to be posted to my account. When I complained about it politely, I got treated rudely by some nasty, sarcastic woman who I won't name (she knows who she is) who told me I needed to be patient; that it would be ANOTHER 24-48 hours until I got paid; etc. I finally told her that's what she told me 3 days ago! I know this much: if I don't get my money by Friday, they will be hearing from my attorney! Evidently, if you don't use their pay card and instead choose direct deposit, you WON'T get paid on time. Do yourself a favor and spare yourself the hassle and find another temp agency to work for.

Doctor says I have a concussion. Labor Ready is trying to make do light duty work. And make me a offer of employment, and sign a paper. If I don't sign they say I cannot come there for work anymore. I don't go to work if am sick or have the flu. Why would I go to work with a head concussion??? I also had in the last wk, a couple of other job offers from better paying companies. Had had to turn them down. I shouldn't have went to work for this company. Labor Ready, a TrueBlue piece of dog doo.

Updated 3/11/2017 - Update, head injury. As I said in my first letter, was in ER, they said I had head concussion. Went to people ready doctors, then after they saw er report, then they said I had a concussion, and there was nothing they could do. But kept me coming to their, office, every week to ask questions. Gave me antidepressant pills and muscle relaxers, I didn't take it. They did not send me to get a CT, MRI, or anything, so I went again to er, to find out what was wrong with me, my head was pounding, my neck was killing me, and my upper back also hurt, had tunnel vision, ears ringing, dizziness, light headed, nausea, and more... The er says, that my brain was bleeding, acute subdural hematoma. I say "is that bad???" They say "yes you could die". I say "how long has this been doing this?" "Probably from the first wk, but didn't show on the first ct." So my lawyer says to show the people ready doctors this.

and MRI. They finally did but, the insurance company adjuster has been playing with me also, I'm still going through this workman comp bs, and having to get my own care. If I depend on the company doctors, workman's comp who knows what I can end up with??? Don't trust the workman comp, or the company doctors. You could literally die, by the time you get proper treatment. Don't trust these crooks.

We disputed the charge with them and they became very rude and obnoxious to people in our office during several harassing phone calls trying to collect money that is not due. We refused to be blackmailed and they sent the bill to a collection agency to continue harassing us in an attempt to extort money from us. We refuse to pay for services never received and will be contacting our attorney for action against these terrible people and their business if they do not cease and desist.

Branch Manager accused me of trying to steal work from them which of course was not true. I stayed away from working for that branch for a few weeks. I decided to give the branch another chance and once again did not get paid until I contacted the branch via email. Majority if not all of the employees are ** and I am ** and filed a complaint with the head office who probably did nothing as I never heard back from them. I recently voiced my pleasure with the Detroit office via one of their texts and they objected to it and I feel they terminated me.

Most locations operate on that favoritism method. The more you keep them happy, the more jobs you will get individually. Ways to keep them happy, complement their hair when you walk into the office, tell them your personal business, the more drama the better! It is very self explanatory to civilized people, why they changed their name from Labor Ready to People Ready. Additionally, my experience has been, if a job is more than a certain amount of miles away from your home, you are supposed to be offered a gas card to compensate the distance. This has not been the case, although customer service will clearly state the branch should be doing this for their employees. All this for less than California State minimum wage $10.50. No Thank you!

Left that night to go home from the job went to directly to Labor Ready office that morning after work. Explain to them what was going on and told them that I was not trained that showed nothing and I had rude employee from the company. They would March that night for no reason. Went back to work that night. Again same thing. No training and not sure what to do on the job. I have to ask questions all night long. Once were "Where were the products?" at "What was the other stuff for it?"

Finally I went back to work for the next 4 or 5 days same thing no training whatsoever help then they sent me to a different department the last night where job was much easier but the machine that we have gone with another guy half hour already home. Did the job, went home, come back the next night one o'clock and went to the other job and I was supposed to do set there and waited to do whatever job for 2 hours then told to go upfront with other people saying that to me "If you want to back set up for the bullpen or the cafeteria will you have an hour?" You told that there are too many people and I was cut and waited there in the cafeteria for an hour. I had to pay somebody to come out there and get me take me home tonight. Only work 3 hours at night.

Then finally the next morning Labor Ready called me to tell me that the job I was working for didn't need me any more. I asked the lady who told me about it she may have something you're interested in and I told her machines that they had back there only on or are not working correctly and I was doing whatever I had to do the work but didn't care or don't care. That's how everybody is there. Other companies that to go through they're all there for is the money and for a fact my last pay stub for two days pay was off are three hours off.

Call Labor Ready to complain leaves and I'll email the company and see what's going on. I'll wait until 4 hours later call him back but she never did and they said the paste-up was right. I said something wrong and you have to prove your friend so I told him off and never work again. So if my work experience from Labor Ready is don't work for them. They'll send you out to the shooting jobs no training whatsoever employee to employer to go through use you and not pay you correctly at all.

As I walk onto the job site he tells me I will be climbing up this construction platform with my heavy steel toe boots and no support to keep me from falling about 3 stories high. I would also be leaning over on the already unsturdy platform with a dull box cutter trying to cut through thick plastic around the glass windows without falling to my death. Hmmm... Is $8.05 enough for me to ignore job description and risk my life? No. So after giving it the absolute best effort as I could (with my fear of heights) for an hour and a half I tell the boss I gotta use the crapper. He points across the street and says, "It's way down there." So I walk over there, use the bathroom, and call my ride to let them know I would try to stay but am probably going to need them to pick me up. Now I called the client off of my rides phone before I got dropped off at 6am so I was informed by my ride that the client called the number back looking for me.

I couldn't have been gone for any more than 6-7 minutes. MAX. So I tell my ride to come and I call the Labor Ready branch that I took the position from and inform them that this job is not what I signed up for and that I am not willing to do it especially for the amount of pay they are offering. But instead of the lady understanding and agreeing that the job description and client's orders don't match up at all, she tells me that I am on a 2 week suspension and that the client called her and that she had already replaced me. No more than 15 minutes had passed since I'd gone to the restroom. So I try disputing this with her saying it is unfair as this is not the job I signed up for and how I literally just left the job site as I was in the bathroom and told the client I was going to the bathroom she just says, "Ok." I say, "So what does that mean?" and try seeing if I'm even getting paid for the hour and a half I worked and she hangs up in my face.

Looking at the phone I start to get irritated and all rationality goes out of the window. I call back and tell her to never hang up in my ** face again. I was still talking and she does it again. So I call back and ask for her supervisor and after her stuttering and nervousness she finally tells me his name. Very unprofessional staff that works for this company. They do not care about you but rather place their clients on a pedestal and treat the workers like dogs. I will be calling her manager, their corporate office in WA and making sure I'm getting paid and that something is done about this supposed "2 week suspension".

If the client has to pay over $20 for your "insurance" and your warm body they will ask for the inexperienced ones so they can get you to hang drywall and drive machines and expose yourself to dangerous toxins and environments so they can get their monies worth. Labor Ready got me labor... ready. I learned from different trades. I traveled many miles away with no compensation for gas. I also learned that they don't care about you. Now they are changing the name to People Ready. What does it take to make people ready? Well, there are milestones in life in America and abroad.

One is as an adult, you go to the D.M.V. and get an I.D. and use it to drive so you can work. You register to vote there too if you like. And then you get a temp job. Labor Ready should allow access to the voter registration process if they want to live up to the name "People Ready". There needs to be a review of this "insurance" they ask for that is paid out because it seems to me there is some inside corruption taking place when I can't get a tetanus shot and have to pay out of pocket. They charge 15-22 dollars off of a 10 dollar temp employee. Everything is about money to our leaders and I know I can make MORE money selling ** to Labor Ready temp employees, but why add to the problem. Labor Ready needs more drug testing. But that adds to the problem too right? Money.

I didn't work for the money. I wanted to communicate with people and since I could trust no one because they are on drugs at work, I just studied the work, the actions taken. I had someone lie about me and was arrested and in emotional distraught and when I turned to Labor Ready (and MANY others who denied me), I wanted to find myself while in the service of others. I found that a great number of people are suffering and have no options left to them given the current laws so many people hide behind because immediate change just can't happen without every process on every level geared toward that change.

I fear that People Ready will be a failure to the community if they don't allow access to the voter registration process, and perform more drug testing while implementing new programs that have vision for a future of men and women in the workforce that will have to face the fact that ONE DAY, all of this will be built and cleaned up and then what task will there be left to perform? There needs to be opportunities made because I know Labor Ready makes money. Check your accounts every time. They will send you a receipt of funds but the funds won't be there. It happened twice to me already. I don't know if this was helpful to you, but go to school, learn a trade, and never stop working safely. I may have carpal tunnel in my right arm now from picking up all the slack. I met a lot of attitudes and they pushed me to be a much wiser person but distant as well.

I have worked with people that stand and sit around performing no work because they want that money. Wasting time feeling high, so they can get enough to buy some more drugs. WOW. A sense of urgency must be met, with no fear of "working yourself out of a job". The morale is low within the temp force and that needs help to change, but ** use while at work is depressing anyways so does that add to the morale? So I must be rambling on at this point. In closing I am grateful for this experience because it opened my eyes to the reality that we face and I hope if your reading this, you don't have limits in your life set by you because of race, or color or greed per hour or per salary.

Pray with your fellow man and don't get high. There is an attack on our memory currently in the forms of the Zika virus and Hillary Clinton erasing email scandal as well as Obama pushing to have our I.P. Addresses no longer protected by the U.S.A. Again money is the root of all evil, but when you're Labor Ready... will YOU be part of the problem...

I'm assuming the owners of Labor Ready likes to hiring rude and mean ladies especially colored people. And no I'm not a racist person! But the ** lady was very rude and mean. People out there these comments about Labor Ready they are very very true!! Two of owners of Labor Ready y'all need to hire nice people that take care of their clients. I'm from Louisiana and people in Louisiana are a lot nicer than people in Oklahoma. To the owners of Labor Ready you can go ** yourself.

Now when I checked in it was at the branch. I advised Henry that I already worked for Labor Ready and I have my global card. Help me understand if you send someone on a ticket how you do not have all the info so we can get paid on time and efficiently. I had to call Henry everyday to remind him to pay me. Now I started work last night for off at 7 am. Did a 12 hr shift. Went to sleep, got up around 3:00 pm or so. Call the branch. Henry said they did not get the time in yet. Now it's late afternoon. Someone should be on top of this as a company to make sure all times are in the branch. He told me it will be ready by 6 pm. Told me that's what time he have to pay us. He might be right.

My thing is why wait to the last min to take care of business. This makes no sense to me at all. It should not take that long to put time in. I'm going to write everyone I can to fix this issue. That branch needs new people who can take care of the employees and the employer. It should not even have to go this far. I would love it if you can get a respectable response in a timely fashion. Thanks for your time a patience for taking the time to read this.

I get it, they are providing insurance if a worker injures himself or someone else or damage a client's property etc but I haven't seen it happen. But what really gets me is this pay system they implemented about 4 months ago. One of LR motto's is work today, get paid today. Partly true. You can get off of work at 3:30 and at least twice a week your pay will be deposited six hours later and sometimes as late as 2:00 pm the next day.

Not only that the pay center where you could call and check the status of your deposit for the money you earned you used to get a customer service oriented rep explaining that the Vaseline you just lubed up with was actually gorilla glue.... After time another rep would get tired of all the calls flooding in and would be snappy and rude to people calling for status up dates about again (their hard earned money).

Now if you call the phone number provided by TrueBlue for the payroll center you get a recording explaining the subscriber you have dialed is not in service. It just baffles me that you get treated like ** by the people who it seems like you are keeping the lights on for but you have trouble keeping your lights on because interest is being collected because your money sits in their account longer than the hours you work for that day. The customers don't even like this third world pay system that's in place. And I bet all staff of Labor Ready get their pay as it die on time every time.

Anyways they were making us drive our car 100 to 150 miles a day with driving other people to the job and they only pay you 10 to I think 20 which pays for your gas but don't pay for your time or driving everybody that can fit in your car to the job helping them make money when it's putting wear and tear on your car. Anyways we just worked on Saturday night at race track and we was supposed to get paid Monday. It's now Wednesday and we still didn't get paid...

So if you can find a different job do it but if you must work and you can't find nothing then do it. Myself will never work for them again. I will rather have nothing than to get treated like ** and not paid what am worth and help them make money sitting on their ** treating others like they are a waste of life. Thanks for reading my comment and take it from me don't waste your time. You're better than that to work there. Go to work at mcdonald's or something like that before you go there.

But at around 12:30 another guy shows up saying was sent by Labor Ready, I said "whaat? I'm almost done". So I called LR told them "it's too late now, you never called me", and Valerie or Martha said "ok dont worry about Joe". She said "I tried calling by 12 but you weren't picking up your phone". Of course not by 12 noon I wasn't expecting a call anymore, and I'm not gonna pick up the phone to chat to a customer, when I'm trying to get out of the heat myself, and finished this. She said "don't worry about it Joe", but come Monday they charged me for all 3 dudes, 2 hours each, and one dude just for showing up and when I didn't even authorize them to send him.

So I called them very upset, she didn't care, she was like whatever. That is a very bad attitude, dishonest, and whatever money they think they got out of me they will lose on the long run because I'm never hiring any labor work from them again, there's other labor agencies. I also called their corporate office customer service but they never offer to give me any money back, do not hire from Labor Ready.

We told Labor ready we needed workers for eight hours three stayed for four hours then left. One worker disappeared after two and we are stuck with paying for him for the minimum four hours. One worker was worth the time but left due to personal reasons. This business is unorganized and untrustworthy. Every worker asked our management when and how much they would get paid. Seems like something Labor Ready would let them know. A few walked away with the shovels we provided. We Will tell every management company I know to hire off of Craigslist.org. You will probably get better results. Not pleased at all with this company.

Well one day he decided to tell everyone he was cutting all the non full-time employees to 28-30 hours per week but he came up to me and pulled me aside he would give me 39 hours per week but if I go over that he would cut my hours down to 28/week. So I decided to start looking for a better paying job because mind you at $7.25 at 28 hours per week is not worth it! So about a week and a half later the transportation director got fired and my job search was going well as I landed a landscaping job for $11 per hour and I would be guaranteed to get around 50 hours a week and also to get on jobs that pay $28 per hour.

I also have an extensive history in landscaping/hardscaping/construction, but I wanted to also work for the car auction on the days we didn't work or got rained out. The reason being because there were 3-4 other employees who worked the auction 1-2 days every 2-3 weeks and their other job the other days with nothing being said and no trouble from Labor Ready. So I have been working this landscaping job for a month now and last Monday, April 4th, 2016 we got rained out so I went to the auction and they wanted me to work for the day and asked me to stay so I did. Well Labor Ready didn't pay me for that day on Friday so I waited and called this morning (4-11-16) and this young woman April was very nice and said she would get me my money, and I mind you I told Labor Ready numerous times of working the landscaping job mainly and working the auction on my off days or rained out days.

Later on in the same day I get a call from this mean ugly nasty person named Amanda who demanded I tell her what's going on and what's going on in my life and whatnot and she started arguing with me and wanted me to work only for them. And when I told her "why is it ok for other employees at Labor Ready to work the auction once every three weeks and another job the other days but as soon as I do it I get singled out" and she told me was no one at Labor Ready doing what I just described and that I was a liar, even though I worked with these people and became friends with them, and they still hadn't paid me so I told her to shove the job up her **!

She called back about an hour later and asked me to tell her the names of those employees and I told her I thought there was no one else working two jobs and to go ** herself and hung up! Why would I quit the landscaping job where I'm making $1,100-$2,400 every two weeks for Labor Ready's measly $480-$500 every two weeks!?! MOREOVER LABOR READY DOES NOT CARE ABOUT ITS EMPLOYEES AND IS A TERRIBLE COMPANY TO WORK FOR. So do yourself a favor and stay away!!!

I went back to the Puyallup office the next day. I asked them why they didn't explain to NEW people what to do. This Teressa got all up in airs, told me "others had no trouble figuring it out." I told her I didn't appreciate her attitude toward me. She told me she didn't care for my attitude either. I then told them to take me off their list. Today I was supposed to work an auction from another LR office. I got called at 6AM and told I had been fired by the Puyallup office. Therefore I could not work.

I feel I done everything I was supposed to do, but she used her position to have me suspended because she was mad at everybody else. And for Labor Ready to allow this kind of behavior from their staff is just wrong. I called the hotline. Someone was to contact me, I'm still waiting... I've been with this company for many years. It's the holidays and my grandbabies have to suffer because of One Unhappy Soul. I have lost all respect for this company and its staff on Irving Blvd. Dallas Texas. Molly on Manana Labor Ready, needs to take over the whole show. Margretta is rude and unkind, and very vindictive. She needs to re-evaluate her personality and her job. And I am still waiting to hear from investigator... Labor Ready Y'ALL Have Let Me Down. SMH.

Well, someone didn't get the memo, and within the next few billing cycles, I got charged close to 1500$ overtime. I placed the orders for the work but I had specifically asked not, to put the same worker on the job. I'm frustrated because I don't have time to drive out to the job and cross reference every one of your employees and their hours, argh. So I am disputing the overtime on all my invoices to date.

The major issue I have is with your collection department. We recently had an issue where two land developers and two investors merged. An oversight was made which caused a lapse and an additional 30 day billing cycle to occur, Argh. Tell me about it. We're talking major money on top of an already gigantic overhead. The labor ready was a very small portion. During this hiccup, several email and phone communications were made that we would pay off the invoices in full at time of payment. At some point our account was passed over to a lady named Pam. During the past week while banking matters and technical issues were resolved, I was receiving semi harassing communication after communication over the payment.

I literally moved mountains to clear a hold 3 days early to pay Sherry 9.5k. To take the pressure off. When I had asked for an extra few days to get the rest of the 2100$. All I got was an attitude that I was causing disservice and that I may have been semi taking advantage when in all actuality I am a great client with a good track record and well connected to investors/developers. All my projects are lienable real high dollar developments. I feel that there was no need to have been overly harassed for these invoices which by the way have all been paid in full, exactly as I promised your people and basically just over the loving limits of a Colorado construction industry NET standard. I will send this email to the highest level of management, until I get some kind of resolve and explanation to these issues.

A few weeks later my fiance got in a car accident and a shard of glass from the windshield went into the side of his neck, barely missing his throat. He was in ICU. I called BEFORE we were scheduled to start our job that day to tell them we wouldn't make it. They called me back several hours later and told me I was a no call no show since they didn't listen to messages before sending someone else out on the assignment and told my fiance being in the ICU was no excuse for me not to come in to work and that I should have been in that day. They then said neither one of us could work for any Labor Ready branch again as we were "unreliable" even though we had never been late or absent before.

The St. Peters Missouri branch is the one that sent me on the job. I was told that because other Labor Ready employees was going to work there for the remaining of the week that I would have to wait until the end of the week to receive my pay from the job that I've worked. It has now been a whole week and I haven't receive a penny for the ten hours that I've worked. I have even taken a picture of my time card and brought it to the branch. My next step is to contact a labor commissioner. This company is very unprofessional, and I don't understand how they're still open. Haven't seen not one good reviews.

I have been employed with Labor Ready since April of 2013 off and on and never have I had such a problem until moving to the ie. Whoever is responsible for Upland/Fontana/Corona branch dispatches is obviously taken it upon themselves to pick and choose who they think should work and not according to availability or who comes first but who they like and haven't had any discussions with. I feel discriminated against whether it's to my race my looks or just me having had a discussion with just a secretary nothing more is besides me. I have not had any employment no matter how much I try to be the first to answer. I've even gone to the office and then been canceled at the time I thought it was a honest mistake. Now I am beginning to think it was on purpose. Discrimination in the work place for any reason is not only wrong but against the law.

What is going on? There is a radio station here Latino 96.3 that always says "96.3, the Latino Takeover!" This clues me in on why it is so hard to find work here in CA. The Latinos will tell you an application is online when it is not, that they are out of applications but never even look for one, etc. Think about it, when was the last time you were ever interviewed or hired by a Latino? This is because once they make management, they only hire their own.

But not only does she discrimination against people, she uses stuff against them from their past to control them. There a young man in his early 40 that she's done this to. She recently got a apartment upstairs above the office where she manipulates him from time to stay upstairs with her and if he doesn't she threaten him with no work. Workers around get the back lash from this as well. People say all the time to him "how's your women" and you can tell it bothers him. It a shame this guy getting treated this way. This lady got to be stopped. (Albany, NY branch)

I understand that yes, they do assist minorities with employability, but by the same token, take enormous advantage of the clients who effectively put in the extreme labor by paying them just the minimum wage of $8.75 an hour. In addition to this, they do not provide carfare nor they even feed their clients who are required to be at their respective branches by 6:30 am. On top of this all, Labor Ready also requires that work tickets have to be picked up at branches and returned to branches after each and every assigned jobs.

If we were to calculate this value of transportation in sum, including the to's and from's to the assigned jobs, places all work clients in great burden. No time and a half for work assignments for nights and late weekend shifts known as graveyard shifts; which in fact, are being payed out in great valued wages to Labor Ready, by their corporate and non-corporate customers. And continuously pay out the minimum wages to the Labor Ready work clients. Should there be a Labor Law that prohibits these agencies from taking advantage of the city, and of course, the indigent minorities who put in all the effective work? How is anyone in this city supposed to even survive this economic state in this condition? There must be some solution, and I as an American Citizen demand an answer. Thank you for your respected time and anticipated reply.

I'm sitting on the side of the road trying to call SLAVER READY. He tells me he will pay me $20 in gas pay to travel 50 miles for a job to get me there. But once I get back to their office with my ticket, he left for the day and wrote in the COMPUTER to pay me only $10 in gas pay. Then argue with me for 10 min on the phone telling me he didn't say he was going to pay me $20 in gas pay (liar)... lol.. DO NOT EVER WORK FOR THIS COMPANY EVER.

They have this one dispatcher, **, who would roll her eyes and answer the workers' questions in a very sarcastic way if she thought their questions were stupid. But, at the same time, ** was constantly making simple clerical errors with payroll that my 10-year-old sister could catch. And if so much as complain about it, she will NOT sent you out on a ticket. Once she discovered that I told some of the workers that they did not have to put up with that, she hardly ever seen me out.

I won't recommend anyone joining them. It be a waste of your time but if you do don't be honest on the ** test. Instead ** on all of it like how my brother did. I was perfectly honest with them and now I had suffered from that. Your best bet is to work for a company direct or you will just be used up like a sponge or simply get the unfair treatment. So now I'm going to call up all the state law firm taken this even up to Florida state capital Tallahassee... =) BTW I'll be honest with you as I did with them. I had been honest saying I had smoke weed and because of that the system told me I am insane and unstable when even my own brother had done it and other heavy drugs. And said he had done none being hired and get callbacks from them. Anyway thanks for your time..

In other words, when applying for work with other temp. agencies in Los Angeles, one is accustomed to a certain protocol in regard to orientation, job skills, categories and availability of work on a short or long term basis. Labor Ready's practice is one of indifference and vague understanding of your abilities and skills. I was given a short check list of skills and experience that never seemed to be taken into consideration when I was offered work. You are basically herded into one category: Low class slave who is very desperate to work.

There is NO professional relationship between the dispatchers and workers. I was repeatedly not acknowledged when coming to the local "office" to either pick up a work ticket or to have my ticket cashed out. If I greeted one of the dispatchers named ** with a friendly, "Good afternoon, how are you!", I would not even be afforded any kind of greeting, no eye contact, only sometimes I knew I was amongst the living by being shown an upheld "stop there and shut up" hand from **. I and my coworkers were given wrong addresses and directions to job sites many times, and then, in route to the job asked why we were not there yet. The conditions and type of work that were described to me were not at all similar to the job I found myself doing once I arrived to the work site.

For instance, I was once told that the job I was going to was, "apparel warehouse, moving clothes from one location to another." When I arrived to the warehouse, it was actually being sprayed with concrete in the ceiling rafters and our job was to prepare the ceiling with water and to sweep away all left over concrete into huge piles before it dried. None of us from Labor Ready had any experience in this and it was clear that the supervisor (the client) who was leading us was of the impression that we WERE experienced and knew the job well enough to be aware of what was expected of us. After we started working from the brief explanation he gave us, it became apparent to him that we didn't have a clue about how to do the job.

He regrouped us and asked us why we were performing so below standard to which I replied that we were not told what kind of job this was and had no experience in it. He seemed somewhat aggravated that Labor Ready had sent a ragtag crew to do a specific job, but anyway, he did try to explain what was expected of us.

One thing I noticed while sweeping the concrete that had not adhered to the ceiling was that it was falling to the ground in big chunks, some of them being the size of a shipping pallet and that is a very heavy chunk. I started to get concerned because I saw one of these chunks almost hit my coworker. So when I asked the supervisor about this and when it was safe to go under the newly sprayed areas, he told us, "Look, I can tell you just be very aware of this stuff falling, we need you to get in there and sweep up the fallen concrete before it gets too dry."

Well, this seemed quite inadequate for safety directions, but we kept going until one guy was hit on the shoulder with a giant chunk of wet concrete, knocking him to the floor and leaving him disoriented. He shook it off and seemed more embarrassed than wary, but my sense of the situation was that if he had been hit directly on the head, even though he was wearing a helmet, he would have sustained a major injury, possibly death. At that moment I told the super that I was going to end the job and if he could sign me out. I called Labor Ready and told them the danger at the job and wondered how they could have sent us there so unprepared. They had me describe the situation to someone in corporate and that's the last I heard of that.

Another experience I had was a demo job at a subway. We were there to remove all of the tile, floor to ceiling for a subcontractor. I was working with two other guys from Labor Ready, one of which left early because he was working slowly and asked to leave (this happens quite often on Labor Ready jobs). Our supervisor then told us we were going to have to make up for one less "hand" and we needed to work faster to get the job done before opening hours (subway was going to open for business the next morning). The guy I was working with was cool and hard working. He told me he was originally from Mexico and we talked a little in English and Spanish. We were using hammers to shatter ceramic tile from the walls and were supposed to be up on ladders when working on the upper portions of the wall.

My crew member from Labor Ready was smashing tile farther up above his head because there wasn't another ladder available for him to work from. All of a sudden, I saw him grab his hand in pain and he was bleeding. He had been cut by a large piece of falling tile. BTW, when you are demoing ceramic tile, it can shatter into something as sharp as a scalpel and in this case, it was a flying guillotine. He asked for a medkit or a band-aid but it was clear he had sustained a major injury to his hand. It was cut very deep from between his forefinger and the base of his thumb. Me and the guys with the subcontractor crew tried to stop the bleeding with gauze and medical tape but it wouldn't stop bleeding. We told him he should go to emergency hospital and the foreman said he would drive him but he got really worried and completely refused medical care.

He just pulled off as much gauze as he could wrap around his hand, put on his gloves and explained something to the other Spanish speakers there (I couldn't understand what was being said) and then hopped on his motorcycle and took off into the night. When I asked the foreman why he refused medical care, he told me that he was undocumented and was afraid of the legal consequences. So, that really bothered me, first of all, that he was in danger because of the wound he had sustained and also, that Labor Ready obviously did not check on his legal status before hiring him. It is illegal for them to hire undocumented workers and I believe they do this quite often because I have talked to other workers who were undocumented yet hired by Labor Ready. They know this lets them off the hook because if you are working illegally, you will really have no recourse to legal or medical attention under their system.

I have seen a Labor Ready worker fall off the top of a large moving truck, flat on his back, and when we rushed to see how he was, he kept telling us that he just needed a few minutes to get his wind back and that he would be ok. He didn't want us to call for emergency help because he was also undocumented. Thankfully, someone passing by called for an ambulance and they came to the scene. Later I found out that this poor man had broken both of his shoulder blades.

Proper safety is definitely not a concern for Labor Ready even as they post ridiculous safety warnings and messages on their office walls. I know they keep a false record of days without accidents because the ones I described were never accounted for on their wall. If they really cared, why do they not issue you gloves or filter masks when yours are worn out and you ask for replacements??? It is dangerous to do cleanup with unknown particulates and NO MASK! When I ask for them, many times they have said they have run out or come back another day.

And there is NO SAFETY TRAINING as far as I and others have experienced. It's like you are supposed to know what is expected or rely on the client to inform you and protect you on each new job. This rarely happens by the way because the client at a job site doesn't care, doesn't have the time or they think you already know how to be safe on the job and have the proper protection to be safe.

I have learned that Labor Ready came into prominence in the temporary labor field by giving ex-convicts an opportunity to work again. Many of these folks are constrained by their felony records to demeaning jobs or no work at all. This is a fault of the U.S. system in general and not Labor Ready's. But when you come out of that system and have served your time, you should be treated as a free citizen and not an inmate. Labor Ready's staff treat most of us as though we are less than human and have no rights other than working as a slave for minimum wage. I see them as a horrible model of things to come in the labor market. As many of us have been laid off from good or even survivable jobs, the market is now poised to lower the standards of living to homelessness and crumbs from the table.

I have met many intelligent and hardworking men and women while working for Labor Ready, each with their own story of how they got there. Some are ex-cons, others are of have been homeless (myself included), laid off, looking for steady work, etc. One thing we all have in common though, is being demeaned, endangered, and cheated by Slaver Ready. I am from mixed heritage myself and have made friends with people of all colors, creeds and classes in working for labor ready. But I have also seen fights break out on the job and in the offices of Slaver Ready and I have seen people get very high on the job, endangering others and themselves. Many of us have reported these outbreaks to the management but they continue to put these same people on the job time and time again causing strife and stress to those of us who just want to do an honest day of work (if we can even get a whole day!).

I hope Labor Ready gets hit with a class lawsuit of such magnitude that they are put out of the market all together. If you are reading this and agreeing with what any of us have written in these reviews, I hope you will take the time to document the horrible practices of this company and spread the word in this forum and any others that will attract the right kind of attention. If they go out of business, it will actually help us to gain better employment without the middle man. Thank you for your efforts and may you be blessed as you continue to fight for justice.

The thing is, before they started all this, a person could sit at the office. When a job came in that needed multiple people, the dispatcher (who knew most the employees' situations) could match up those without vehicles with those who had them. I still wasn't getting 40 hours a week, but at least I was working. Now two dispatchers at Tucson's North branch has quit as well as one manager because of the way things are being done.

Not to mention that the South branch manager, who took over the North branch after the one manager quit, acts rude to both staff and temp employees. Now, temp employees I have been talking to are talking of quitting and going to another temp service. I personally am going to do all I can to deter as many people from working there as possible as well as deter current and future customers from using their services. So, anyone needing to get some temp work should really think about using a local agency who remembers that it is their workforce that keeps them in business.

I was taken off that ticket because Labor Ready needed numerous certified flaggers for a sub-contract they had with Union Pacific Railroad. That job lasted from Dec 1 through the 8th and paid $9/hr. with lots of overtime pay. I incorrectly presumed that I would be put back on the landfill ticket once the temporary job for Union Pacific ended. That never happened. When I contacted the office I found that one of the longtime dispatchers had quit after finding that the North side office would be closed down after December 24th and that all work would thereafter be assigned from an office on the far South side of town.

Many changes have been made at this company just in the last six months. Used to be you could go to the office early in the morning and make yourself available for possible work. Apparently they don't allow that anymore. All work is now offered and assigned through text messaging which makes it tough now for the former workers from Labor Ready North to know if the other office is receiving texts from us declaring availability. The last two weeks before the North office closed operations I worked less than 30 hrs. all of this just before the holidays. I've been texting the South office every business day since then and as yet have received no responses.

I have no confidence in Labor Ready as a corporation that truly cares about their workers as human beings and individuals. There are many workers, including myself, that were always dependable and actually took pride in the company's values. The office people that I've worked for over the years with the company are another story. They sometimes went out of their way to see that the best available workers always got work of some kind somewhere. Now they are gone and the office is now closed. It looks like Labor Ready is trying to scale down their workforce in the Tucson area. I just submitted an unemployment claim to help me through until I find another job.

I went back for about 3 more days and sat there all day until they told me to go home, no work for me. I wasn't that upset, as I was still healing from various bruises from my last assignment. My left leg had a welt the size of my fist from where a passing car nailed with me a cantaloupe, and I couldn't walk without extreme pain anyway. Week after that I sat in the waiting room and didn't get any work, but did learn that heroine makes people really sick. 9 out of every 10 people waiting with me was dope sick, some were even throwing up on the floor. All of them were smoking Double Diamonds and smelled horrible.

I found it hard to take, so I went to the desk and asked what my chances were of finding work that day. I was told there were a lot of people waiting. It didn't look too good for me. Keep in mind I'm one of the only people there not addicted to an illegal substance. They would rather send out drug addicts who are throwing up than me. One guy got called and sat there puking telling them to hold on for about 5 minutes before he walked up to the desk and got his ticket. I was standing there, not throwing up from dope sickness, and they wouldn't even look at me.

This is Labor Ready in Taunton Ma, non-drug addicts need not apply. Went back day after day until they finally gave me another job on a slow day when it was raining and very few people showed up to their version of work. Was given a sign and a street corner and sent out to the wolves. Did okay for a few hours, all was well and great until someone hit me in the face with a can of Beefaroni, busting open my forehead and causing a huge gash to bleed profusely. I couldn't help but think that this was my offhanded comment about not being able to afford Lucy coming back to haunt me. Vision got fuzzy and I had to sit down. Eventually fainted or whatever from the concussion I no doubt received from a direct hit the head from a canned good. Was told not to come back because eventually someone called an ambulance and it took me to the hospital for a transfusion and 18 stitches across my forehead. They called it leaving the job without notification. Gotta hand it to 'em - they're something else.

Labor Ready billed my credit card for 8 hours of work. After bank found Labor Ready charged me for 8 hours of labor instead of 4 hours the charges were removed on 11/18/2014. Each Labor Ready branch sends bill to central location insulated from the customer. They refuse to answer the phone. This scam occurs thousands of times per day with the hope customer will not notice the fraud.

I talked to Melissa at the Thornton location and she made the reservation. I told her I was going out of town and would be unavailable until 8/21/14. I got a message from my office on 8/22/14 that Melissa had called the previous day. I called the office at 9:45 am and was told by someone else Melissa was not in until 1:30. I asked her if she knew why Melissa was calling and she said there is a note on the account to not service us. I asked her what that meant and she said she had no idea and I would have to wait until Melissa came in to find out. I then called the Denver Branch (1152) and talked to Briana. I told her we had always went through their office and when trying to go through Thornton, there is a problem that no one can explain right now. I asked if she could find out what is meant by the do not service. She said she didn't know but would find out and call me back.

At 1:45 Melissa called me back from the Thornton office and said they could not fulfill my reservation because of a do not service note. I asked her what was behind that message and she said I would need to call the Corporate office to find out. I asked her if she could call and find out for me and she said no. I hadn't heard from Briana since our 10:00 am phone call so I called her. I was put on hold for over 10 minutes. She then said she was sorry for the delay but they were really busy. She said what the note meant was I needed to sign a new credit application and contract. I told her I wasn't in the office and asked if we could do over the phone. She said that wouldn't work and she would email the documents right away. I told her I would need to go home which was a 40 minute drive so I could print out, scan and email back. She said she would let everyone in the office know to be looking for the paperwork so they could finish the reservation.

When I was 10 minutes away from my house I checked my email on my phone and the documents had not come through. I called the office and asked for Briana and was told she left. I said I just talked to her! I told the lady she was supposed to email me some documents for a reservation I placed for the weekend and she was to tell everyone in the office to be on the lookout for the return documents. The lady said she didn't know anything about it and would have Briana call me Monday. I explained again the reservation would be for this weekend and Monday would be too late. She said she would ask Julie but Julie was on the phone. She said as soon as Julie got off the phone she would have her call me. I got home and waited 30 minutes and no email and no return call from Julie.

I left the house to go back to where I was and while driving I called again. I was put on hold for 10 minutes. I was so frustrated by now I hung up and my husband tried calling. He was also put on long holds where someone would keep coming back and ask if he was still there. Julie finally picked up and she said she didn't know anything about the documents Briana was sending us. Then she checked Briana's email and found she had sent them to **. She missed the .com part. Julie tried to explain that Briana may not have heard the .com part of the email and my husband explained that was a lame excuse because everyone by now knows an email has a . something. A popular email address like hotmail someone should know it is .com. She then tried to explain away Briana's inability to finish helping with our reservation because she wasn't normally someone who helped with reservations and was only helping that day because they were busy.

Julie said she didn't know why the Thornton office was unable to help us but that Melissa was new and that was part of the problem. He told Julie we had other things to do and when we were able to get back to a computer we would print and sign and send back. Julie said she would be there until 8:00 and would be able to get our reservation completed once she received the paperwork. At 3:50 we got the email from Julie with the documents and at 4:00 we got the another email telling us there is a do not service on our account and to call the corporate office. So I was right back where I started. When you call the corporate number it states someone will call you back and it says it's collections. I left a message and never got a call back.

So now my project was ruined because no one at this company could find out what the do not service meant and was unwilling to help me resolve whatever needing resolving so I could move forward with my reservation. I wasted a good portion of the day on hold throughout the day and never got anywhere but frustrated. I called the corporate number again on Tuesday and received a call back. The lady said I had an invoice that was generated in August and paid in January and a collection fee of $60.00 needed to be paid to continue business with your company. She asked if I wanted to pay that and my answer was ummm. NO! The reason I won't pay it is because I never want to do business with Labor Ready again!

They ruined my project over $60.00!! And the entire day trying to find out why we couldn't get my reservation completed was the worst customer service anyone could ever give anyone!! I was making a reservation for 4 people for 8 hours for 2 days. If anyone had said on Friday I needed to pay $60.00 along with my reservation I would have gladly done that. If anyone would have said I needed to pay in advance I would have gladly done that. But instead of resolutions all I got was the run around and no answers and my project was ruined. So I went back and looked at the invoice they said was paid late.

In 2012 I show in my records one invoice for August 11, 2012 that was paid 9/28/12. I show another invoice for 10/26/12 that was paid 1/21/12. I show the invoice from October not August was the one sent to collection. So the invoice was due 11/26/12 based on the documentation received from your company. 30 days past due would have been 12/26/12. A letter was received January 21st from their collection agency. Meaning our account was turned to collection when it was 45 days past due. My records show we paid by check on January 21st over the phone with the collection agency. I have no notes why the collection fee wasn't paid but maybe we negotiated for them to take it off. I don't have any notes either why it was 45 days late but it could have been an oversight. But if I quit doing business with all my customers that are 45 days past due then I wouldn't have any customers.

I sent this same information by email to both managers at the two branches I dealt with plus to all the email addresses on their website which included customer care at the corporate location. I got one reply from the Denver Branch manager who basically said everything they did was fine and then she argued with me on the what my records show for the invoice back from 2012 implying it was my fault. I don't want to be unfair so I have copied in her response. I felt her response was defensive and deflective so I wrote back to her and copied everyone again asking for someone else to contact me if they wanted to show me they were capable of providing good customer service. I never received a reply from anyone else and I waited over a week.

EMAIL FROM BRANCH MANAGER - Valerie: As the branch manager for 1152 in Denver, I have received your email and read it in detail. I've also checked into the account in our POS system, and can see the "DNS" note. You requested that your email be forwarded to an Anthony -- I have no clue who that is, but I am happy to address your concerns and try to make some sense of this situation for you.

I understand your frustration at being on hold and feeling like you weren't getting answers in a timely fashion. It sounds to me like your frustration started when you were told to contact the Thornton office. I'm not sure where the job site is that you were going to be working on, but it is generally our practice to pass customers to the nearest branch directly instead of being the proverbial "middle man." In many cases, it helps to avoid transportation charges to our customers, saving them some money on the front end by providing temporary associates who are more centrally located to the job site.

I am sure that Malissa waited to call you back until you were supposed to return from your travel; had you received the message the day she left it, this probably would have been resolved in time for your project that you said started 08/23 (I have copied Brad, her branch manager, on this email, in case you have questions for him). She did follow our standard procedures by directing you to our corporate collections department to get your account cleared up. Our collections are handled outside of the local branch -- immediately by a specialist who deals with our current accounts, and then by our corporate department who handles our national level customers and outstanding accounts that are transferred to a collections agency.

I'm not sure what documentation you are referring to stating that your invoice would have been due on 11/26/12 - the invoice I am looking at says it is considered delinquent after 11/25/12. All of our credit applications, service agreements, and time sheets state that the terms of payment are "Net 7 days from date of invoice, and understands the unpaid accounts will be considered in default after (30) days, after which a default charge will be imposed". When your account was turned over to collections, it was aged beyond 70 days. There were multiple collection attempts, and no response from your company - so our collections group issued a notice and then turned it over.

Regarding the hold times, message center recording, and the back and forth between you and the staff at my branch -- you happened to call on a day when I was on vacation, and we were running shorthanded because another staff member had a family emergency. I had a temporary office staff person from an agency helping to answer phones, and Briana had stopped by the office to check on an account she handles, and ended up jumping in to help manage the call volume. I apologize that you couldn't get the answers you were looking for immediately; however, I'm hopeful that you can try to understand the situation on our end, as well as the fact that we deal with lots of customers everyday, and when there is an account calling us with a "do not service" status, we do what we can do -- refer them to our collections department. They have the final say on this stuff, and so we send you right to the source.

Again, Valerie, I am sorry that you had such a bad experience, and hope that this email helps you to understand a little bit about why the situation unfolded as it did. I appreciate you letting us know about the issues you saw, and this situation will be discussed in our team meeting. If there is anything else I can do for you or help you to understand, please let me know.

MY RESPONSE TO HEATHER, CUSTOMER CARE AT LABOR READY, BRANCH MANAGER IN THORNTON, AND ALL OTHER CORPORATE EMAIL ADDRESSES LISTED ON THEIR WEBSITE: I was told by one of the girls at your branch the managers name was Anthony. I never asked her for her name but she had a thick accent. She had mentioned she was a temp. Now for your response: My whole email was to try to get your company to understand poor customer service and poor policies and processes that cause poor customer service. In reading your response it would be my opinion that you could use more training on customer service.

All I got from your response was how I should not have any issues, I should now completely understand why what happened is okay and everything your employees did was okay and all your company policies are okay. Your response does not move us forward, it makes me what to write a rebuttal. But I don't have time nor the desire to fight it out with you.

What I will do instead is provide some free guidance for you. First and foremost when you have an angry customer you need to step back and read their complaint without taking it personally. When you take it personally then your response is written from a defensive standpoint such as yours was. That is NOT the response you want to give an angry customer. They don't want to hear your defense. They want YOU to hear what went wrong and they want your empathy not your defense. Even if a customer says they will NEVER do business with you again, your goal as a manager or anyone who gives a flying hoot about customer service should take that as a challenge to see if you can write a response that would actually make the customer reconsider their position of never wanting to do business with your company.

Here's what you DIDN'T hear. Because of your staff and your company policies your company: Lost revenue: You lost the ability to make $1,152.00 plus the ability to recoup $60.00. You lost a customer and future revenue. You ruined a customer's project and made a customer very angry because of it. Bad reviews on your company DO impact decisions of other customers whether to use your company or not. Those are 3 problems businesses should avoid. Lost revenue, lost customers, bad reviews. A person worth their salt in customer service would have recognized that and worded their response more carefully. I am going to point out where you went wrong specifically because I don't feel you are good enough at this to actually see where you failed.

Paragraph 1 Pointing out that I said Anthony was the manager. If you know you are the manager and the information I have is incorrect there is no reason to point out misinformation to a customer. Simply stating you are the branch manager is sufficient. Trying to make the customer feel from the get go that you are going to address everything from the start as you are right and the customer is wrong sets the tone for the rest of the response.

Paragraph 2 Stating you understand a customer's frustration by being put on hold and untimely answers then followed by a defensive statement about why they would have told me to call the Thornton office. Then adding how that should have benefited me by being referred to Thornton is taking everything away from your initial statement of understanding anything about a customer's frustration. You started off with empathy, switched to defensive and ended with what your staff did is right and the customer frustration is misplaced.

Paragraph 3 Completely defensive paragraph. No empathy. Again with your defensive stance it reads as all was right with the staff and again tries to discredit the customer's issues. Paragraph 4 - Completely defensive paragraph. No empathy. Again with your defensive stance it reads as all was right with the staff and again tries to discredit the customers issues. In fact at this point you have been so defensive and so quick to try to deflect blame back to the customer, you have done nothing to salvage anything with the relationship. In fact you have made it much worse.

Paragraph 5 Completely defensive paragraph. Attempt at empathy by stating you apologize I wasn't able to get the answers I wanted is actually patronizing at this point. Paragraph 6 Last failed attempt at empathy by trying to use the word apology. At this point you have made matters worse. So much so I felt compelled to write back and try to educate you. There are all kinds of different responses to my complaint that would have been appropriate. Let me give you a sample: Hello Valerie, I am the branch manager at the downtown office. I have read your complaint and have put much thought into my response.

You, like every other customer we have, matter to us and when we fail them it is very disappointing. Disappointing because we: Lost revenue: We lost the ability to make $1,152.00 plus the ability to recoup $60.00. We lost a customer and future revenue. We ruined a customer's project and made a customer very angry because of it. Bad reviews on our company DO matter to us.

I can see several areas based on your experience we need to correct immediately. Absolutely our team should be empowered to help a customer resolve a do not service message. In fact, possibly we should put more effort in knowing why a customer has been put on hold before contacting them so we can offer resolutions. You have pointed out a big problem with our policies that I will be addressing with the powers that be.

Can we try to make this up to you? I understand the other project is past and can't be fixed but we want to see if we can make this right. If in the next 3 months another project arises that you need laborers, please contact me directly. I will personally make the reservation for you. The $60.00 collection fee has been taken off your account as a small gesture towards making up for your frustration.

I feel email sometimes can be so impersonal and I would like to meet with you in person. If you are open to a meeting, please send me available times and dates I can come to your office. Sincerely, Someone who cares! Short, has empathy, no defense could have turned me around. I hope you and anyone else on this list has learned something. If someone else on this email list thinks they can do better than Heather, which shouldn't be hard, I will accept one more response. But trust me, it better be from someone there that is good because Heather has only aggravated the issue.

I toughed it out as they were not moving doors but a full trailer full of kitchen cabinets by hand up three flights of stairs and had but with one other LB R Worker there. There were to be four or five requested to help with the weather very hot and the full 53 foot trailer loaded to the max! Not on pallets! One guy showed up from the office with work tickets and asked where the other guys were, sat in his car, seemed like an hour talking he said to the office to get more help. All this time (2 hrs) me and the one guy there started hs and carrying cabinets up the stairs sweating like crazy. Finally he decides to help (an hr and a half) says he has to leave! Then one other guy shows up (older 65 or so) to help. This guy is not able to do much with his age and hot weather so I mostly with the other guy tough it out.

The supervisor is agitated the truck is barely unloaded so makes some changes as to where to leave the cabinets after up the stairs in an effort to hurry the job. By lunch time we all are overworked with the heat but the super pushes us to hurry. By the end of the day no other LBR Workers ever show to help so the super gets his carpenters and staff to help us only a few last then take off! He offer very little water (filled empty bottles with hydrant water) and we end up 10 hrs of hot and hurried unloading. The super says good job and asks if we want to return, huh! The job paid $7.50 hr after taxes; we are lucky to pay one or two bills after taxes- $65.00!!! If I had known I would of refused the job. Dispatch at the office failed or knew better to tell me the pay rate!!! I made more money when I was in high school mowing lawns in summer! I'm 45 yrs old now. LABOR READY!! COME ON!! A PREVAILING (OR LIVING) WAGE FOR HARD LABOR AT A CONSTRUCTION SITE SHOULD BE CONSIDERED EVEN WHEN YOU SENT A 65 YR OLD MAN TO DO THE JOB!

I asked Dan ** what outfit he worked for and he did not answer me. Furthermore, I continued to ask him who he worked for throughout the day and he pretended to be an Batson- Cook employee. I reported this incident of sexual harassment at 1700 hours to Jeremy at Labor Ready and this is when I found out both Dan ** and Kent ** worked for Labor Ready. Jeremy stated I needed to bring this harassment complaint in writing, then they would investigate it. I, Ryan **, hold two in degrees from college and one of them is in Labor Studies. I have taken courses in sexual harassment and understand that Jeremy did not handle this properly and never investigated this issue. I am currently making an EEOC complaint and sending this letter to Labor Ready True Blue top management.

Nothing, at the same time I see that most of the people that show up for work at 5 am me included are looked over and she picks the guys that hardly have any experience and aren't even here in the morning like the rest of us. I go on Friday and I ask to talk. She said really loud, "I don't want to hear you whine to me like a **." She says, "I have no time for you, come back Monday or just let me contact you when I get you a job. You don't even have to come bother me anymore." She said, "If you have something to say, you will never go to work again for us."

Everyone was shocked and I felt like I was being scolded by my teach. I have to say I've never been talked to this way by anyone. I was embarrassed and my co-workers were embarrassed for me. I said to her she has no right to talk to me like that and who does she think she is. She turns around and said, "I'm GOD to you if you ever want to work." I walk away. I think this woman is horrible and you would get more complaints about her but people are shared. Ever since she has gotten there, she gets ruder and I cannot let her abuse her authority the way she does everyday. She plays favoritism and she is not fair and she doesn't care how she speaks to us because we need the jobs. She told me, "I'm not the one that needs to work, you are, so be careful." Is this any way to speak to grown men? No it's not, it's degrading and it needs to be addressed. Thank you.

The next week on Tuesday morning, there was another auction. After the auction was complete, we both were hearing LR workers saying there was going to be a problem with everyone's pay. So instead of going off of what they said, why wife called the office to find out what was true. Crystal started to go off saying we would get paid but they were having problems with the fax machine. That is what everyone was saying so she said ok and hung up. We waited 45 min and I called and I was told by Christina that they're having computer problems and we would get paid as soon as they could. So I told her ok, the only reason that I was calling about it was because we didn't have gas to get home and my daughters had a doctor's appt we had to get to so they could start school on time and we were stuck on the other side of town.

So we waited again and went to Sam's Club just down the street to walk around. And that was about 1pm. We walked around for about 20-30 minutes waiting to get paid. When we got done, my wife called back to the office and talked with Crystal. My wife was asking her what was going on and if she knew anything. Crystal started yelling at her saying, "I am tired of all you low life ** that work for Labor Ready. You don't know how to ** listen". My wife back off on her cussing too but never called her names. We finally got paid at around 3pm. My wife called back to apologize for the way she had spoken to her explaining it was just because she was stressed out about our kids' doc appt and being stuck on the side of town. Crystal said she didn't care and she didn't take any ** or apologies from low-lifes like her.

The following week, my wife called to get on a work ticket for an auction and Crystal said, "Remember last week? Well, because of how you talked to me, you and your husband can not work here anymore but you can work at another LR office." So we waited and I kept on getting job offers from that office and other offices. I kept turning them down because of my school and work. Until Friday this last week on Sept 6, 2013, I received a job offer and I thought it was from another office so I took it. I called the office and talked to Becky there and she told me that the office that text me was the Greenspoint one but she told me that she has spots available too but they were further away. So I told her I had to pass and that's when I called back the other office. Crystal answered and I was completely professional with her and she told me that it was sent out by mistake and that I could start to another office. So that's what I did.

I called Becky back and told her I would take the job and I would be there after I got off work to get the ticket. She told me ok and that it was going to be for Sunday and a repeat for the following weekend. After I took the job at the other office with Becky on Aldine mail route, I texted Crystal back telling her that according to corporate that she couldn't offer me a job and take it back when I accept it. That's when I received a text from her telling me to opt out of the system. I told her no thank you because I knew that would remove me from all LR's. So the next text I tried to send came back to me because I could only assume that she removed me from the system so I opted back in and it worked fine.

When I got off work, I went to the Aldine mail route office and spoke to another lady because Becky was gone and she was having problems pulling or printing my ticket. And she said, "Oh that's why. It says on the computer in your file that on September 6, 2013, you were terminated by the regional manager Brian ** for theft." I told her that's impossible that I haven't worked for LR for at least a month. So she called the office and Crystal told her that when I called her today looking for work today, that it trigger her memory and had the regional manager terminate me. And at that time, both Crystal and the manager were there. The lady at AMR office told me there's nothing she could do and I needed to talk to the manager and he was at the office.

So me and my wife drove over there and by the time we got there, both Crystal and the manager were gone. I called corporate headquarters and told everything since the problems started and she told me that it was in the computer about the theft. But it didn't show anything about my wife's sexual harassment. All she did though email the regional manager for him to call me which he never did, and give me the number to file a formal complaint. Oh and she also told me that a couple of these auction places have requested both of us by name and Crystal had told them that she offered us the job but we declined it. She said that will start an investigation into my termination. So now me and my wife have a giant lawsuit against Crystal, the chick that works there, the regional manager, and Labor Ready.

Overhearing me, the employee that needed the ride took it upon himself and asked my daughter's mother Ms ** to give him a ride to WIS site where we would be working for the day. She said she would give him a ride, no problem. After arriving to WIS, I was told that they had too many people today so I was not able to work for that particular employer so I then returned to Labor Ready to let them know I wasn't able to work because they had too many people. That was when Ms. ** told me that she would put me down for the afternoon if any more work came in. This was around 7:15 am.

Ms. ** then gave me a call around 8:20 am. She asked me if I was still available for work. I responded yes; she then went on to say that I will be doing something with furniture and she will see me when I get there. I arrived at about 8:45 am back at Labor Ready for my ticket to go to the job site. That was when Mr. ** asked me if my daughter's mother is willing to give some other random employees a ride. She responded no. I then went back in to let Mr. ** know what she stated in response. He said, "Well, I am not going to be able to give you the job because we need someone who can give other employees a ride to the work site."

When I applied for employment with Labor Ready, I was told that I was responsible for my own transportation which I have so that was not a reason to deny me the opportunity to earn wages on 06/11/2013. Mr. ** also stated the same remarks to my daughter's mother that the reason for being denied is because she said no to giving others a ride.

The first thing he said to me when I told him what happened was "You need to come down to the office and fill out an accident report before you go to the hospital." I told him there is no way I can come to the office first. I have blood gushing out of my finger and it’s barely attached by a thread of skin. He then said “If you don’t come down here first, I’m going to write you up for insubordination and you will be in breach of contract." Really? Seriously, what a joke? So I got to the hospital, took a drug test and went into surgery.

Two weeks later, I got a job offer in the mail that says if you don’t accept, you will no longer get worker comp and this is when they know that my restrictions are to not use my left hand at all. So they called my doctor and talked to him and everything was fine. Then 3 days later, I got a call from Bonnie, the branch manager. She said "We got your drug test results back and you came back positive for something." I said what for? "She said, umm I don’t know." I said, "What do you mean you don’t know?" Then she said “for methadone”. And I said, "Yeah, I have a prescription for it. I can get it and bring it to you."

She said, "Why didn’t you tell us about it?" I told her, "Because I don’t have to by law, because it is part of a treatment program for drug abuse and dependency, and part of the state of WI." HIPAA Laws are very hard on keeping people’s medical records secret unless I want to disclose that. And I didn’t because I don’t want the whole world to know and it probably would have led to them not getting me a job. So now, I’m getting my worker comp checks and everything is fine and keep in mind that I have a 2 year old and my fiance who is disabled and waiting for an SSI hearing. So we moved in with my mother, told Labor Ready my new address and everything. It’s about 45 minutes away from Labor Ready. But I didn’t have a choice especially when I’m only getting $213.00 a week to feed 3 people. LOL, what a joke?

So now that I moved, somehow the workers comp place got my new address off by 1 number so I don’t get any checks for 4 weeks even after telling them after the first week it was wrong. At this time, my restriction is to only lift 5lbs with my left hand; no pushing, pulling, etc. I got a call from FedEx the second week in September telling me they have a package that they tried delivering numerous times and nobody answered. Really? That’s funny. I have been home and nobody came here. How convenient Labor Ready sent it to my old address. And now, FedEx wants me to drive almost an hour out of my way to pick up the package when I have no money for gas because workers comp is 3 or 4 weeks behind and I can’t even afford diapers for my kid. And I had a job offer, but of course couldn’t take it because I couldn’t pass the physical. It was with a place close by.

So now out of nowhere, this package shows up; my mom signs for it and I didn’t know till a week later and it’s a job offer at Labor Ready for anywhere from 1 to 16 hours a week for a total of $170 and no more workers comp. And I have to go to Labor Ready to confirm it so Bonnie can write up a schedule. I talked to workers comp in the meantime and they said they sent out 2 checks and that was all I had coming because I didn’t get back to Bonnie, because as soon as I get that job offer, then workers comp is no longer responsible for my pay.

I called Bonnie and tried to reason with her and she laughed at me 2 or 3 times like this is a joke and this is all my fault because I intentionally got hurt. And she has the nerve to tell me to calm down when I got upset with her for laughing. That job they offered me is $170 a week. My gas every week is over a hundred dollars. What a joke; I’m trying to make an honest living and can’t even do that. I don’t know what to do or where to go from here. But if anybody has any suggestions, please email me.

So every other day it was a different story they said we will be receiving the checks this day then that day, one supervisor would say it would be on Friday, then another one would say we would receive it on Tuesday. That went on for months and if I asked, I would get threatened to be fired. I would only ask them what they would tell me. Well in August 2011 we received what they said was one of the checks and it was only for the hours that I worked for 2010 and the check was for $4,800. I asked where the check for 2011 was at the end of August 2011. So from January 2011 to August 2011, I and many others were owed this money. We kept on getting threatened with termination of our jobs.

Claire knew I have a family and a pregnant wife who cannot work so I need my job. That's why no one could ask about their money. And this went on for months. Capital's own supervisors would call her at the office requesting me and I would be at the office sitting right in front of her and she would tell them, “Oh, he never showed up.” I started catching on because they started calling my cell phone and asking if I was okay because I am not one to miss work. And then Claire started the “first come, first served”, in which at labor ready corporations. That is not allowed but I played that game. The office opened at 5:30am I would be there at 4:30am, sometimes 4:15am.

I would be first and then she would say it was rotation, so no matter what rule she made up and no matter how it turned out and I was next. She would make up something new and when I would ask her how come every time it came to being my turn, she just bypassed me. She suspended me for a whole week, no warning...nothing. And about 2 weeks ago, she told I was fired because the day before, Aria told me that I was next to go out and when I came in, she sent a guy out that's already been out twice.

So I asked her, “What happened, I was next”, she called my name and when I asked her why I was terminated, she screamed for me to get the ** out or she will call the police. So I still do not understand what happened, I have been treated like a piece of crap by this woman. All I want to do is work. I do not know what she has against me. I called her for a letter of termination and she told me, “Absolutely not”, and hung up on 3 different occasions. The other supervisor, Maria, even texted my phone and told me I was wrongfully terminated. I have that saved, I have all my paystubs. And the stub from the pay back check. I need help, I owe a lot of money. I am a hard worker. All I want to do is work. She just won't let me.

This is a lie.I have gone to various Labor Ready offices, they have a database that is interlinked. For example, I can not work at Labor Ready city of Industry, because of fabricated facts implemented by Susan, when I borrowed and returned the sign in sheet, because it appeared she did not want to pay me when I worked at Office Depot. Their employee/floor manager retaliated, I simply asked if there is a safer way to unclog the shoot. When he was having myself and another employee go down inside a machine, that has rotating parts, that grinds garbage.

Mike ** did not want to provide me all the hours worked. The following day, Susan did not want to pay me, so I called the on duty guard of Office Depot of the City Of Industry, to validate the hours I worked. She grabbed the phone and did not want to pay me, which is a breach in contract. I asked her for my work time sheet. She refused. This left me no evidence to prove I worked at Office Depot, City of Industry. Realizing I needed supporting evidence for the Labor Board, I borrowed the sign in sheet. This was an instrument used, and required to show as evidence an employee was at a certain time in a certain place. I returned this instrument I signed. California Labor Code 432 states that any instrument an employee signs, he is entitled to a copy of it. Then she posted a blog that I stole company property. Labor Ready Corporate office condoned her (retaliation for making a complaint).

They so highly approved of Susan's fabricated facts, to the extent that they promoted her to work at the corporate office, to perhaps train others to be just like her. If other Labor Ready branch offices could see, because of her in house computer blogs in other cities, this obviously means the computer systems are interlinked. Today Mr.Daniel ** had me take a computer online test. It asked questions like, do you take drugs. My answer was no. It asks questions like, do I steal. The answer was no. It asks questions like, do I look for fights or like to fight. The answer was no. It asked me am I on food stamps. The answer was yes. It asked me if I have ever been on AFDC and other programs. I asked Mr. Daniel ** what do these terms mean. His response was ,"I'm sorry I can't help you". His job title says customer service representative.

This is misrepresentation a violation of California Labor Codes:1050-1053. How can a person answer a question, if they are not sure of what the question is asking. This is entrapment, a form of constructive discharge, a violation of California Labor Code:2922. He is also in violation of discrimination in hiring, possibly labor codes:230,230.1, 98.7. California Labor Code:232.5 states that no employer may do any of the following a. require an employee to sign a waiver o r) ( other documents that purports to deny the employee the right to disclose information about the employer's working conditions. This labor codes says allot. It could apply. When today, Mr.Daniel ** refused to just provide me the safety test, because I already took this online survey and passed it, he should have had knowledge that I did.

This was harassment. A violation of California Government Code:12900 discrimination in hiring. When I asked him what does : AFDC stand for, he should have answered my question. This is covered under the : Freedom of Information Act, The Right to Know Act, and The Public Records Act. The branch manager of this branch is responsible for his actions. Now, he indicated I failed this test, which I previously passed and should not have had to take again. He demanded I sign the instrument. He did not give me a copy of it. Also, he stated, "You should not have signed it, unless you read it first".

Labor Ready should not let the findings of this online survey be an excuse to refuse to let me work, nor should they condone of this type of hazing and harassment, or fabricated truth. The computers of Labor Ready are interlinked. He is not an employee to haze, or mislead. His job is to get displaced workers that pass the safety test, and those that already have previously passed the online survey, to just take the safety test. His job is not to show selective enforcment. His job is to be fair and impartial, and treat people like he wants to be treated, not how he wants to treat people.

His last words as he was laughing was, "now you can't work for any Labor Ready for one year, until you pass the online survey". He should be reprimanded then terminated. He is an "at -will employee". The manager of this branch is at fault. She is required to show due care (California Labor Code:2800), with best efforts. (California Labor Code:2924).

Because customer service representative Mr. Daniel **, refused to just let me take the safety test, this means no temp work. Yet, this is an organization that prides itself that they help ex-felons. I am an American veteran. I served my country honorably. I already have taken this online survey test, and previously passed it. He should have just given me the safety test, then given me some work. Most of all, the work is unskilled. How can this company call itself an equal opportunity employer, yet have a branch manager that condones making a previous employee retake the online survey.

If a person takes it one time and passes, it he or she should not have to take it again. Also, there is no reason I should not have passed it. The consequence is unemployment. Please post this. Discrimination in hire and re-hire to an honorably discharged veteran. Labor Ready, ** CA 92683. Phone: (714) 901-9675.

Recently being laid off from my fulltime job, I decided to go back to college and find part-time work. Labor Ready came to mind immediately because I could work it into my schedule. When I went in to see what I needed to do to begin work, I was told that I needed to fill out an application and that they were only taken on Mondays. Being that it was a Friday, I left and made plans to be back bright and early on Monday morning.

To my avail, on Monday morning, I was also told that there were not enough Labor Ready employees available to allow me to fill out an application because one of them was driving workers to and from job sites. I have my own vehicle and would also be willing to transport workers just like I used to before this application process. I just really want to fill out the application so that I can begin making money to support my family, but I feel like the employees at this Labor Ready are just too lazy to allow me to do so. They won't give me a time to come back. They only said to call at 8 am and that applications are taken at 9 am. This makes no sense to me. Why can't I fill out an application form at any time of the day or why can't I at least be told a specific time?

I am unemployed at the moment and this is why I'm trying Labor Ready. I have already wasted gas driving there for three days and also paid a ridiculous amount of money for a daycare to watch my child when I could have done it myself. I called True Blue but they can't help anyone either. This is a great way to make money when you really need it, but it's hard to do that if you can't even get the beginning process out of the way.

Not to mention, I've been dispatched from this same branch many times in the past and am aware of what type of work is available and that I do qualify for the majority of assignments. So here I am, dressed and ready to work. I sat and heard the phone rang. And then Christine made a call, and I overheard her telling the receiver that she has a job and asking how soon she can be there. I was shocked!

So I waited, and again, another phone call came in. And another call went out to someone who wasn't even ready! Then another call.... She then called 4 men to the front counter, told them they had a job and asked if they were dressed for the job. The one man had on b-ball shorts and running shoes; another came in with his sandals on. They both stated they would need to run home and change! Really! I understand the "best match" standard, but I have always came dressed and prepared for the job and am frustrated when this happens. I cannot lower my self to kissing butt and providing lattes, just so I can get a daily job.

I believe highly in fairness, and although there is absolutely nothing I can do but complain on a blog, I'll continue to sit and pray for the day I get sent out to work, so I can scrounge up enough money to get gas to continue to drive my kids to school. Unlike the many (not all) who only come to work to get enough money for beer and cigarettes, my personality is that of which I tell people what I think and voice my opinions.

But, in this case, it would only put me lower on the list and further from her mind for work. I have made complaints to corporate, but I'm looked at as just an uneducated bum looking for drinking money... ha... Not really. I've gone to college to be a computer tech and am currently a Nursing student just trying to raise my kids. But no thanks to the economy and self-absorbed people, I am forced into this cat-and-mouse game called Labor Ready. Thank you and goodbye.

But to depend on other people to provide them rides--how is this (Best Match Dispatch)? Numerous temps here depend on others for a ride. Also, I asked Cathy if she could have helped me on gas. She refused. Normally, they help people with an advance--meaning, they just deduct from the amount of money earned.

Also, as a result, I made no money for gas or to buy minutes for my TracFone. To what extent of this hazing and harassment does True Blue or Silent Whisper intervene? If this is not harassment, what is? Government Code:12900. Retaliation for making a complaint. Labor Code:6310. Constructive discharge. Labor Code:2922. Why can't they provide us new staff that does not show favoritism in dispatching work? Also that do not demand or make it a condition of employment to give rides just to get work? Will the manager condone of Cathy's actions today?

Recently, I requested to speak with the branch manager, William ** in private. His response is about the economy and not too many jobs. Yet, today there was the opportunity to go on a job to work at the Anaheim Hilton, 777 Convention Way Anaheim ,Calif 92802. The prerequisites were black paints black t-shirt. Another temporary provided this. Yesterday, the same people were sent out. Cathy would not give me no work. Why? I work safe.

I would like True Blue to be investigated. This is not in good ethics and is selective enforcement. Today I asked Cathy if they were going to send me to anyone else. They indicated no and that's it for now. I responded, "Thanks for all the work. " I came to this Labor Ready since Monday at between 05:30AM and 06:00 AM. Yet, some employees were sent out not even in the office but were called in. Why True Blue?

If Cathy really wanted me to get some work, she would have provided the correct directions. This was prior to handing me the paperwork. Prior to this, she offered me a job and then gave it to someone else. She sent me to the Social Security office to verify I was authorized to work. This was after I have been a previous employee. After this, Cathy of Labor Ready, Costa Mesa had me take two people in my car. On one occasion, the first guy offered no gas money and yelled out of the window. The second guy offered no gas money and threw a cigarette out the window. In 2010, after waiting many times in the lobby, even after arriving early, Cathy did not provide me any work, except for the two four-hour jobs.

Today, approximately 7:40 am, Feb. 4, 2011, I received a ticket because I was parked at Norms and did not want to get a ticket. I made a left on Harbor and another left into Labor Ready. So, the officer gave a ticket. The parking at this Labor Ready is bad. There were three parking stalls for staff only, two for temporary employees. Today I overheard Sir William ** offer two other temporary employees work for this weekend. He offered me nothing. This selective enforcement is perfectly okay with the corporate office. Yet yesterday, Cathy gave me false and misleading information. The corporate office appears to condone the violation of Labor Code 1050-1053.

She paid me for two hours. She should have given me the correct directions and ahead of time so I could have been to the client on time. Her actions appear to be deliberate with the motive and intent to retaliate and harass. The only ones that don't complain are the ones she gives work to, with permission of Sir William **. I have arrived with no work. Their slogan would be “best match dispatch”. How many jobs since the beginning of 2011 have been those type of jobs that require a state license or extensive years of experience? Perhaps upon investigation, the answer would be or could be zero to none.

This is based on time of discovery. California Government Code: 911.64 and 911.23. He also did not provide the name of the company he is accusing me of leaving. He should have. In constitutional law, the 6th Amendment states the right to know what you are accused of and who your accuser is. It does not say it must be in a court of law. He should provide all the facts, not just be judge and jury. He should provide all the facts prior to posting any negative blogs on any person. He should have provided the name of this so-called company that is insinuating that I had advanced knowledge pertaining to a ten hour job that I left for a six hour.

The reason he should have provided this information is it is covered under the freedom of information act, the public records act, also the right to know act. Then, when he could not offer this reasonable information, he said, "Get out. I don't like you're attitude." Isn't this discrimination in hiring under Government code 12900? Recently in 2010, I was the first one in line; signed the first on the sign-in sheet. He again stated, "Get out. You look too tired." An employee standing outside agreed that we're all tired. Look how early we have to be here? The office opens at 5:00 am.

This is the second time Steve ** has been rude and arrogant without good cause. What I fail to understand is the company advertises it's an equal opportunity employer. Yet isn't Steve ** required to show due care: California Labor Code 2800? How does his choice of words coincide with Labor Ready company policy? "Get out of here. I don't like you're attitude." Just because I asked him if it were in writing that I had advanced knowledge of a ten hour shift or because I asked him for the name of the company that he is accusing me of leaving early.

I suppose this is okay with the corporate office. Most of the employees are ex-convicts and a very small portion is composed of displaced workers. Isn't Steve ** the same branch manager that was in charge of sending an intoxicated female to work at the Fullerton Car Auction? The answer is yes. She was intoxicated and caused lots of monetary damage. Who was in charge? Steve **, Manager of Fullerton Labor Ready. Also, another former employee informed me he got his toes smashed at the Brea account, where doors were required to be moved. He indicated that since workman compensation was involved, he was also experiencing hazing and harassment from office staff .Who again is in charge? Branch manager, Steve **.

How does corporate Labor Ready condone him as an employee when it appears that he shows a pattern of willful neglect and harassment? He should be polite. If a person is being accused of an issue, prior to posting a blog, he should obtain all the facts rather than be judge and jury. I do recall a certain construction contractor that laughed extensively when I informed him the mobile heavy equipment operator wet my entire body with a hose. He then signed my paper as I was drenched and very wet. Maria, at times in the past, reflected to some account they claim I left early.

However, to this day, I can't recall or see anything in writing that I was offered a ten hour job. Could all this retaliation stem from the slanderous remarks coming out of Labor Ready in the City of Industry? This is where branch manager Brenda ** works. They are all interlinked. Or is Steve ** allowed to talk to people like garbage by permission of True Blue, Shawna? To this day, she is perfectly okay with the slander coming out of the City of Industry. She is under Brenda**. Why is Steve ** allowed to verbally abuse people? Just because I asked if this was in writing that I had advanced knowledge pertaining to a ten hour job which I left for a six hour job or just because I asked for the name of that company, his response this morning at 6:30 am. was, "Get out of here. I don't like you're attitude."?

What he was really saying is he does not consider me American enough to be entitled to have the opportunity to use the First Amendment in public policy. With the fact that I was honoring my religious beliefs to the extent as I exercised them, it appears that he showed discrimination to my religious beliefs. So, he does not respect my beliefs. And because he refused to honor my religious beliefs, his verbal abuse with aggressive arrogance was as follows "Get out of here. I don't like you're attitude!" What he really meant was you are not American enough to be able to exercise you're freedom of speech within the First Amendment and within public policy. What he also meant was that he does not want people to think any different than himself.

It says in the Holy Bible, "He that studies a situation is wise." So, today, I was striving to study the situation that branch manager Steve ** showed discrimination to my religious beliefs. He refused to show supporting evidence that I had advanced knowledge of a ten hour shift. He also used silence of an entity based on time of discovery, California Government Codes: 911.64 and 911.23, when all I asked him was the name of the accusing company that is accusing me of leaving early. I asked Steve for all the evidence that he refused to comply with my verbal requests, yet he should have provided this information under the Freedom of Information Act, the Right to Know Act, the Public Records Act, or even the 6th Amendment - the right to know what you are accused of and who you're accuser is.

Therefore, everyone must see things like he does or they're wrong. This is completely against public policy because it allows Steve ** to show discrimination to people's religious beliefs. This is a violation of Government Code 12900. His choice of words are also not in the employee handbook that he signed when he agreed to work for Labor Ready as a representative. Where in the employee handbook does it state to verbally and falsely yell and accuse someone of an act without all the facts? For example, if Steve ** is insinuating that I left some job, what are the mitigating circumstances? Was I hurt or drenched and water soaked? Or was he being told by the corporate office to find anything to make a case? Since Shawna of True Blue is condoning of the slander and deformation coming out of Labor Ready City of Industry.

This is where Susan used to work, where Sofia could still work, and Brenda Lopez was allowed to post half-truths of slander and defamation of character to acts she never noticed in her person or in front of her. The Holy Bible in Romans Chapter 3 verses 10 says, "None are righteous. No, not one." California Labor Code 2924 states that for an act to be an act, it must be proven that the act was willful with motive and intent. Did Brenda ** prove this? No. Then, why is Shawna of the corporate office of True Blue aiding and abetting the slander coming out of City of Industry? Why is Shawna of True Blue Labor Ready Corporate office condoning to the discrimination in hiring and the verbal abuse by Steve **, branch manager Fullerton Labor Ready 696 E. Commonwealth Ave. Fullerton CA 92831, and also the policy Best Match Dispatch.

If all the people who were waiting in the lobby passed the test, why the favoritism? It should be, why slumber pick a number? This stops the office staff from showing selective enforcement or showing favoritism. Also, the office staff should not ask people to give rides. It's the responsibility for people that shows up to get their own ride.

Cathy asked me twice to give rides, as though I am a taxi service, to some people that I do not even know. Both occasions were two bad experiences. The first guy yelled out the window and did not offer gas money. The second guy threw a cigarette out the window subjecting me to a ticket. She worded this to me in such a format as it sounded like a condition for getting work. This appears to be hazing.

Today, Cathy bluntly and arrogantly told me to move my car so the other female staff could park her car. William ** is supposed to be the manager but he appears to be a biased, has favoritism, arrogant and egocentric. There are only two places to park. But he himself and his two prima donnas have three parking spots. My question is prior to William ** arriving, I have been on many jobs. I strive to work safe and as directed. Yet, since this empty arrogant has been here, his two arrogant prima donnas only gave me approximately two jobs for the entire year of 2010. I would hope to find a good lawyer to sue Labor Ready for allowing this hazing and discrimination. This repeat garbage is exactly this.

If this company is an equal opportunity employer, they should give every one the opportunity to work honestly and safely. Also, the staff should be aware that any full and long-term employee, as well as, short-term employee is entitled to a copy of anything they sign. If corporate Labor Ready is an equal opportunity employer, then why am I always complaining about Brenda **, branch manager of the City of Industry, in her false, half truths. It now appears that corporate Labor Ready could now be retaliating against me for making a complaint. This is obviously constructive discharge. I can't even count the times I came early and waited for a job, yet see the same people going out. With obvious favoritism approved of by the corporate office, I can't be that bad. Labor Ready has never paid me for a workman compensation claim.

Why is corporate Labor Ready allowing William ** to use selective enforcement? Why can't he do anything about the parking so employees can park their cars while waiting for a job? I can't count how many times I waited for a job to see Cathy walk out of Labor Ready laughing and joking. Could it be because William ** allows them to abuse their position and show favoritism in giving jobs? It's all primarily general labor. I did loading and unloading jobs, demolition, hole digging. How many other people have observed favoritism by William **?

If they can't be equal opportunity employers, maybe the Equal Employment Opportunity Commission should shut them down. The Labor Ready in the City of Industry is still run by Brenda **. Here I am, an American veteran. They used to have posters of joining the Army National Guard. I served seven years in the Army, seven years in the Marines and seven years in the Army National Guard. I served in Operation Restore Hope and Operation Desert Shield. Yet the corporate office of Labor Ready condone this selective enforcement, hazing, harassment in giving and in the distribution of all primarily general labor jobs.

Most of the temporary employees, from what I have observed, are ex-convicts and some are displaced workers that could have recently got laid off. The right way to distribute these general labor jobs without giving opportunity for any of the staff to show bigotry or to be biased is to have a number that would carry over until the end of the week. This will work and can work because if a person can't do the job, he can refuse the job. The staff at Labor Ready should give the job and pay correctly the same day. Also, they should not put any private information on the counter to be displayed to the public like payroll check information.

Recently, I spoke with True Blue. The female apparently appeared to be very ignorant to hazing and harassment. It's not what she was subjected to, it's what the victim was subjected to. She appeared to choose not a mediator position, but rather a none caring, nonchalant position. So, True Blue is the excuse to justify favoritism and false write ups like Brenda ** has in the City of Industry.

Jesus Christ said, "First, take the beam out of your eye before we try to take the speck out of someone else." So, what legal actions can be brought at this time is unknown. But hopefully, other victims can and eventually will rise to the occasion in discrimination and in the distribution of work. Perhaps, these actions could be somehow persuaded at and from the corporate office. Why is Brenda ** being allowed to post her slander and continue her discriminating in hiring and providing work in the City Of Industry? For an act to be an act, it must be proven that the act was willful and deliberate.