Client Services, Inc.
Overall Satisfaction Rating
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 18 ratings

Struggling with Credit Card Debt?

    Client Services, Inc.

    ConsumerAffairs Unaccredited Brand

    This company is not yet accredited. To learn more, see reviews below or submit your own.

    Be in the know

    Get trending consumer news and recalls


    Keep an eye on your inbox, the lastest consumer news is on it's way!

    Are you this business? Learn more

    20 Client Services, Inc. Consumer Reviews and Complaints

    Sort: Recent
    Filter by: Any

    A link has directed you to this review. Its location on this page may change next time you visit.

    Page 1 Reviews 1 - 20
    Rated with 1 star
    Verified Reviewer
    Original review: April 25, 2019

    Calling Client Services to make my monthly payment NEVER goes smoothly. Their reps are obnoxious, incompetent and incapable of conducting themselves professionally. This morning, after being transferred three times and having to give my info three times, I spoke to Kiana. She quickly got out of line and when I told her to take my payment, she hung up on me. Then I spoke with some Asst. VP Mike ** who also gave me major attitude. He kept suggesting I use the website to make my payments but you can't do that without a reference number and I've never had a reference number. As I told him before I hung up on him, the employees' parents must be very proud of their relatives working for this low-life debt collector.

    4 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Jan. 22, 2019

    The phone call started off rude, the agent insisted I pay the full amount of my credit card which I am unable to do. I am a college student and I am doing my best. She persisted to say I am not making big enough payments that matter! She had a very condescending tone, alerting me I have no options and need to have someone pay this debt off for me. Her name was TAMMY!

    5 people found this review helpful
    Not sure how to choose?

    Get expert buying tips about Debt Collection Agencies delivered to your inbox.

    Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
    We value your privacy. Unsubscribe easily.
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Nov. 20, 2018

    Did not identify selves per FDCPA on voicemail or return call. Has failed to respond to debt verification letter as well. This company is notorious for this kind of behavior. A lawsuit will be filed tomorrow to address this.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 24, 2018

    I received a phone call, numerous calls as it would turn out, to collect a debt of $2409 from a credit card, CapitalOne. I advised if I owed I would be glad to make arrangements to pay, but as far as I was aware I had paid that card off, plus asked CapitalOne to close the account as I didn't want to pay their yearly fees. I asked that a list of charges be provided me, as I had not used the card. This man quickly pursued me to pay a settlement of $904 and my checking account info. I said no, but if they would provide a list of charges for me to review I would be glad to pay. This man asked that I not contact CapitalOne, that I could not pay them any other way except through my checking account. I ended up blocking these calls as they became numerous on a daily basis. I would no sooner get off the phone with one person then another would call. To date no credit card charges/information has been provided to me. I advised if I owed I would pay, but found it a little ridiculous that a man calls me out of the blue demanding I pay a settlement fee and not the actual bill. I felt this was a scam and have not paid.

    14 people found this review helpful
    Rated with 3 stars
    profile pic of the author
    Verified Reviewer
    Original review: Oct. 6, 2017

    I received a call from Client Svcs. Inc. The date 10/5/2017 call time 7:44pm. The number on the caller id: **. The caller: Michaelo stated he was calling in reference to my Capital One account. He never gave me an amount owed but asked if I could make payments through my checking account. I asked him to verify my information. He then stated in March around income tax time. He could take out 100.00. I declined to give him my checking acct information. I asked him for his contact information and he gave me 877-665-3303 ext. **. But that wasn't the number he was calling from. The caller had an heavy accent and I knew this was a scam. Please contact me in reference to this information. Thanks.

    28 people found this review helpful
    How do I know I can trust these reviews about Client Services, Inc.?
    • 1,781,268 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on please visit our FAQ.

    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 30, 2015

    I got an automated threatening cell phone call from a group called Client Services out of NY. I called back the number, spoke with a "Charles **" who told me he was looking for a Larry **. I asked him how old the number was he had. "10+ years". I asked what his company does. He said, "When all collection processes are exhausted we go into our database and call the numbers we have. It appears he gave your number before." I told him to remove my number. Then I googled his company and saw it was a fraud. I informed him I was a pre-law student and would be filing a claim against his company with the Better Business Bureau. I'm sure nothing will be done since our govt and the agencies tasked to protect us are corrupt. Be aware: They are a fraud. Do not give ANY info to them. Get THEIR INFO.

    39 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 11, 2015

    Okay... I moved last year and overlooked the final payment on my AT&T Universal Mastercard. When contacted by Client Services, Inc. (a collection company), I admitted my error and agreed to pay by phone. During conversation with them, I specifically asked the woman, "Did you say you'd be able to work with me on the finance charges?"

    The woman at Client Services, Inc. replied, "Here's the thing Mr. **, I can give you a lesser amount, um, it will report as settled in full." She quoted me a lesser amount, reducing the amount I owed by $109.82. I agreed and gave her my checking info so she could collect the payment (which she did). She told me that " will report as settled in full", but they reported to Equifax a "CHARGE-BACK $11,300" on my record! In the comments it states "Account paid for less than full balance, Paid charge off". That was NOT what the woman at Client Services, Inc. told me. How can they apply a charge-back of $11,300 to my record when they only reduced the final amount of my debt by $109.82 and I paid off the balance?

    View more
    25 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 22, 2015

    They sent me a bill for $133.20 demanding payment with PayPal Credit. I looked it up and I do not owe any money to PayPal. I called them and they started asking me questions such as the last four digits of my Social Security. I hung up and called PayPal. They said I do not owe them money but they were almost totally uninterested in stopping the scam. They would not take information or anything and they were the fraud dept.

    22 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 16, 2015

    They just not stop harassing us. My father used the services of Caregivers, and once we got paid through Veterans Administration Social security paid half and we paid the other half. It took us 1 year to pay it.

    13 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Original review: Feb. 9, 2015

    Keep getting emails to my business account demanding re-payment of a debt that I do not have with them. I knew it was a scam the first time I received the email as it was sent to my company email address which I would never use for personal business. And I doubt a debt collector would try to collect via email. I have not replied to the email nor have I clicked on any links.

    28 people found this review helpful
    Rated with 1 star
    Original review: July 21, 2014

    They called my brother looking for me. I have NEVER given any of my brother's information out. They wouldn't give him any information. Pretty sure if you're looking for me, you have my phone number and a way to get a hold of me. I called to figure out what was going one and no one would tell me and I'm the one they are supposedly looking for. I wanted to leave a voicemail and it wouldn't allow me to without signing in. Um I don't have a sign in. If this is a legit company, you need to work on your customer service.

    43 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Dec. 20, 2013

    This company looked up numbers associated with me and called them. These numbers were not given to them. They called a family member in another state and I haven't lived in the state in over 20 years. My family members were upset and was given information about my account that they shouldn't have been given.

    50 people found this review helpful
    Rated with 1 star
    Original review: May 23, 2013

    My son, who has graduated college as of last year, but still lives within this state gets a monthly call from Client Services Inc. This last call we, his parents, received was from a Shirley ** in Missouri. Just getting that little info out of her was like pulling teeth. She always states that they are looking for my son and cannot give me, his father, any information about who they are, what they want or how to talk to someone else in their office. They normally always allude to hanging up before I can go further in the conversation. This last time, I simply stated if they want my son's phone number, they must give me answers. I received her name (could be bogus, I know) and the name of the company and where they are located, but that was it. She hung up immediately. If they were legit, they would provide info at will. To me, they are not legit whatsoever.

    56 people found this review helpful
    Rated with 1 star
    Original review: March 13, 2013

    Over the last two weeks I have received numerous calls from Client Services about switching my natural gas service from Consumers Power to another provider. The conversation never got to the point regarding the alternative provider. During each of the more than four calls, I was instructed to press "5" to speak with a representative. When I pressed "5", I requested that my number be removed from their call list. Their response on all occasions was that it would take at least 24 hours to implement my request. However, following each call, I received a subsequent call with the same message and the same promise to remove my number. Following a couple of the calls, I called back their number (586-231-3690) and was told that I could have my number removed from their call list by pressing "1". Their response was an apology and a statement to the effect that my number would be removed from their call list. Such is not the case. Today, another call came with the same message. My response was the same and I received the same promise. This company is nothing more than a nuisance.

    31 people found this review helpful
    Rated with 2 stars
    Original review: March 7, 2013

    We have been getting calls to collect a debt that is not ours. This has been going on for a year... not only from CS. I asked that they inform the company they are collecting for and inform them we are not who they are looking for. Doesn’t seem likely. Our middle initial is different and my spouse's name is different. Why can't these collectors see that!

    24 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Feb. 17, 2012

    Missouri based company Client Services Inc (CSI) became a suspect in the "Hi, I'm Rachel from cardmember services.." scam in August of 2011. They claim they are only a third party debt collector. According to their past online advertising, what they were/are selling, re-selling, trading is not consumer friendly to say the least. Inquiries were made about CSI's New York affiliate foreign for profit company- Financial Services Solutions LLC (FSS).

    Meanwhile American Diabetic Assistance LLC (ADA LLC), no connection with American Diabetes Association, begins an aggressive telemarketing scheme against our area. Evidence suggests they got their call center services from CSI, which also has hidden call center services in Florida, Kansas and another shell company, Red Leaf Capital LLC in Texas. All three, CSI, FSS, & ADA LLC were requested their TCPA Do not Call Policies. Nothing has ever been received. Bam! Suddenly FSS goes Inactive- Surrender of authority and the website mysteriously disappears! And now they sell/sold different stuff according to Manta business search. Then ADA LLC's affiliate foreign for profit company- Pgkn Inc suddenly shuts down! What's going on here? Could it be illegal?

    Meanwhile the Rachel robo calls are following patterns of stopping for a while after contacting the Missouri AG office. The office even assures specific help regarding Rachel. The outsourced representative becomes domestic reps. Live operator, aka Mr. ** becomes active and Rachel now has added "Have a nice day" to the ending. These crooks are abusing loopholes and gray areas of debt collecting laws to commit all kinds of fraud and get around FTC DNC laws.

    Another perfect example: There is good cause to believe that CSI re-sold the Rachel robo call to Arizona based, Ambrosia Web Design's (AWD) collection of affiliate companies: AFB LLC, Concord Financial Advisors LLC, CAM Services LLC, foreign for profit shell company. Even after being reported for using several alias names, Leroy **, Chris **, Lee **, AWD continues to robo call. Just take a look at the available online AZ Sec of State scanned documents. Ambrosia fills out all the forms, same handwriting! He must have forgotten how he signed AFB LLC, Leroy ** and Concord Financial Advisors LLC, Lee **. Signatures are the same! He signs Chris ** a little different but the handwriting is the same! Isn't that fraud? Yet the Rachel robo calls continue.

    View more
    41 people found this review helpful
    Rated with 5 stars
    Original review: Oct. 10, 2011

    Client Services Inc.'s affiliate company Financial Services Solutions (FSS) can be found on the New York Department of State as Inactive-Surrender of Authority 10/06/11, but is continuing to operate via another "affiliate or subsidiary" that leads back to Saint Charles, MO 63301.

    The most recent robo-call was outsourced from Costa Rica. FSS also shut down their website. Quote from FSS printed copies of webpage: "Currently employing over 1000 representatives located in six domestic call centers, Client Services Inc. will be expanding internationally with a near-shore location in Costa Rica mid 2011." Neither are registered with our Secretary of State to conduct business by phone. Neither will provide their Written Do not Call Policies, affiliate and subsidiary, as required by law. Client Services Inc., affiliates and subsidiaries may claim they are only "bill collectors" and not "telemarketing". From Client Services Inc. website, on a list of "Solution Opportunities": "Cold Calling, New Product Selling, Database Marketing, Predictive Dialer, Fully Customizable Automatic Call Distribution ACD System". Also suspicious are "Associations" connected with Client Services Inc. ACD International, and DBA International. International?

    The majority of untrained, unprofessional so called "card service representatives" are located in Costa Rica and India. And then there's "Donna", who's been recorded several times for voice recognition. Her robo-call activities (May 12, 16; Aug 29, 30; Oct 07, 2011) typically coincide with CSI consumer complaints, also the start and shut down of FSS.

    And we can't leave out "Juskin" (Aug 11, 2011). Not "Justice" or "Justin", but twice said "Juskin" with a "K". Now "Juskin" says he's the big boss over all of them. Gives an underage ** site as his business website. Well, good for you "Juskin" and your little buddy laughing in the background. We stand by our addressing "Juskin" as a terrorist **, especially after he twice threatened violent crimes against us.

    View more
    34 people found this review helpful
    Rated with 4 stars
    Original review: Sept. 13, 2011

    The call came in on my cell phone at 1:40 PM Pacific Time. A lady had made the call and she informed me that I was contacted because my credit card was flagged in the "system". She then asked me the following questions:

    1. "Do you have a credit card balance above $3,500?” I said no.

    2. "Do you have a high interest rate?” I said yes.

    She then stated that is why I was flagged in the system and she would transfer me to someone from the FDIC. We became disconnected after that. I tried to call the number back but it goes to a voice mail that doesn't identify the person or business. I find this suspicious that is why I'm sending this concern. I'm not sure if anything has been done but I will check my credit history for changes.

    View more
    26 people found this review helpful
    Original review: May 3, 2011

    This is collections agency trying to collect a debt. On April 13, 2011, I went online to make a payment with my checking account (on there website). Three weeks later, I noticed the money was not taking out. So I decided to call them. She said there were no funds in the account which is false. I called my bank to double check and there where funds there and if there were no funds there, they still would have taken the money out. So I asked her why nobody has contacted me, she said everyday someone has been calling me and I told her that's a lie cause I would have taken care of this if that was the case.

    I decided to speak to a manager the next day. He told me there where no funds then. He was like o nevermind, I see you put in the wrong account number. So someone in there mess up. And I asked him nobody called me, I have phone records that nobody has been trying to reach me. My point is, this company has been lying about the whole situation. I wanted to do the responsible thing and pay this 3 weeks ago.This company is unprofessional and lied about everything. I have bank records and phone records to prove it.

    View more
    30 people found this review helpful
    Original review: Aug. 16, 2010

    This company is requesting checking account information in order to debit monthly payments. They do not want to give a valid mailing address where payments can be mailed monthly. This company has multiple complaints about unauthorized debits from checking accounts and we want to mail payments to avoid any erroneous debits from our checking account.

    47 people found this review helpful
    Loading more reviews...

    Client Services, Inc. Company Information

    Company Name:
    Client Services, Inc.
    Make the best choice, every time

    Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.

    Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!


    Keep an eye on your inbox, the latest consumer news is on its way!