AT&T Wireless Reviews

Now, I’m unable to locate my phone and I have to pay a $199 deductible + $35 replacement case to replace the phone, which in my mind could have been avoided if the customer service rep was more thorough. I am now in this for $634.74! As a loyal AT&T customer since 2002 and having a family plan of 5 phones and 5 lines with AT&T, I feel that this is a total ripoff and is not right! No one is sorry at AT&T, willing to give me a break or even humor me with a little empathy!

Not to play a hard luck story, but 7 years ago I was diagnosed with advanced stage 3 Esophageal Cancer and given maybe 3 months to live. Fortunately, I got into an experimental program and with extensive surgery and meds, I'm as healthy as a horse. A true miracle. But, I was out of work for over 3 years regaining my health and strength. My credit went down the drain. I have finally rebuilt my credit and can't afford to not pay a bill. I was lied to and I'm being cheated out of $125 which I had no choice, but to pay. Help! I thought a service company tries to protect and help their customers, not do this to them. I would like to get a credit from AT&T. The $125 is part of my AT&T bill and not separate from the insurance company. If I don't pay it, it will show a pass due on my credit report. I'm left with no other choice. Can your organization resolve this? I really can't afford to pay it. I'm living on Social security and I'm aggressively looking and applying for jobs. My age is not a positive in this tough market. My vast experience coincidentally doesn't help, no matter how young and healthy I look.

Operator Mike ** and finally resolved with operator Jose **. Asked operator ** for a supervisor four times and never got one. I need an address to mail the complaint. Service was the worst I have ever experienced in my life.

They had the wrong email address. I never collected the cost of the phone. They kept us on phone for so long it was unbelievable. I never got a supervisor. The gentleman finally admitted he was from outside the US and really could not help us. At one point, we had two phones going at the same time to get the issue resolved, maybe. Time will tell if a phone ever arrives. They had the wrong shipping address after we said it slowly on 10/16/11 and again on 10/21/11 at least two times.

I have bounced between both Corp. and SBC billing departments for hours now, trying to straighten this out. Corp. insists that they are billing correctly and that SBC routed my calls in error and that they will not credit my account. SBC said that they cannot credit me because Corp. is billing me. This is nuts! I made no changes to my service (been a loyal customer of AT&T since 1999) and no changes to my service.

AT&T Corp. can tell me that something changed in the call routing two months ago (which is the first time I ever received a separate bill from AT&T Corp.). At this time, they are unable to reverse the charges. I spoke to at least two other people in Georgia who have had the exact same problem due to changes that were made without our knowledge or consent. I do not want to have to go to a class action on this but I have no other course of action if this is not resolved.

I have called AT&T twice. I have emailed them 4 times. I got nothing but form letters back from them and no actual help. One of the emails actually said, "I see that you called last week and your problem was resolved". Their customer service has been absolutely ridiculous. This is on top of the fact that I get no service at my home. Two years ago, I lived two blocks from my current residence and I had service. Once my contract is up, I will be canceling my service with AT&T.

I spoke with a representative today and she informed me that they would have to rewire the house for me to stop receiving a bill. She also told me that I still have a year of service left on my account before it can be cancelled. I was not informed of any of this when the service was changed. The representative I spoke with explained that there was nothing she could do.

This is a ridiculous policy. AT&T sold me two defective phones and wants to keep giving me the same refurbished brand for the remainder of my two-year contract, or charge me $590 to cancel my plan.

I spoke with a Charles ** who informed me that I would have to pay the bill for a phone that I never had. This was supposed to be a house phone, and I had Comcast service and still have Comcast service. I'm sure if service is provided to someone, you should have a print out of outgoing and incoming calls.

However, they will not unlock the phones even after the ETF is paid. If I follow the logic for the ETF, it is used for AT&T to recoup the cost of subsidizing a phone. However, once that loss is made up with the ETF, the phones ought to be unlocked. This practice of not unlocking iPhones (other phone brands are unlocked by AT&T on demand) even after restitution is made, is patently unfair.

Today, October 14, 2011, I was told that I had to pay $100 as a deposit and place a debit card on file. I am so very upset about the conflicting information that I am given. I do not know which is correct. Trying to reach someone who knows what they are talking about is a nightmare with this company. I need to speak with someone who knows the truth. I am also going to file a complaint with the FTC and FCC. This has been the worst service experience that I have ever received from a company such as AT&T.

7 months ago, in March 2011, AT&T offered me a special promotional DSL package for $19.95 a month. It did come with a 12-month contract, but I thought it was a great deal, so I took it. My DSL bill has never once reflected $19.95, and after 7 months now, AT&T said that the problem cannot be fixed. I have called customer service every month for 7 months telling them about my problem, and every month, they would tell me that the problem was resolved.

This month, however, when I made my now monthly phone call to customer service, they told me they can't do anything about the problem. Apparently, my $19.95 promotion was never applied to my account. And finally in August, someone in customer service figured that out and applied the promotion. The promotion in August was not for $19.95 a month however; it was for $29.95 a month. AT&T will not honor the $19.95 promotion and basically told me that there is no proof of this promotion ever existing. I told them that I know they record every conversation they have with people, and they could go back and listen to all the recordings of me. They would see that I did not make this up. AT&T refused to do that.

At this point, with AT&T telling me I have no other option but to pay my bill as is, I asked to cancel the account but have the early termination fee waived, because AT&T never honored the promotion they offered. Surprise, surprise. AT&T refused to waive the fee, so now I am stuck until March with a service I no longer want and a bill I have to pay or else my credit will take a hit.

I have had cell phone service with AT&T for years and never had a problem. I still cannot see how AT&T will not honor a promotion they offered and basically tell me that legally there is nothing I can do to get out of this.

Interestingly, my mom was offered the same exact promotion, and her bills were as messed up as mine. I'm starting to wonder if this problem affected a large number of AT&T customers. And if so, I wonder if a large number of people could do something about it. AT&T has been involved in class action lawsuits before. I just wanted to get some feedback and see if this has happened to anyone else.

Time goes on and I get my May bill. Surprise, it's over $500 so I called again and got transferred several times again. I was told this time that it was because I owed on the previous month (the amount that was supposed to have been credited). She then proceeded to apologize and said she would credit the account and it would be taken care of. She then asked if there was anything else she could help with! I told here that my Internet was running very slow and could she check to see if there were any problems. She said there were none but she could have another DSL line installed that would speed it up. I told here that it would not work unless she had a solution to connect two DSL lines into one network. She then said the additional line would actually make my bill go down because of the package deal. So they installed the new line that has never been used or anything connected to and the next month, my bill was over $600.

This is where I started calling and getting put on hold and transferred to several people who keep saying you needed to speak to this department--the one that had just transferred me to them. I spent two hours on the phone being shuffled until they disconnected me. This happened three times--a total of nearly six hours during my business day. I then sent several emails--worded politely-- to their customer service explaining the situation. I then attempted to cancel the service the end of July--still not able to speak to a person. During this period, I continued to pay the bills and was not delinquent through July. I got another bill in August for over $700. I paid $300 and tried to call again--same results.

I tried to call AT&T (as the carrier, UPS, would only allow changes of address from the original sender and not the intended recipient) but I was put on hold for over 3 hours. During this time, I was transferred to numerous departments, had my call dropped (even though I had not moved throughout the whole ordeal) and was snubbed by the customer service agent at the end of the line who informed me that there was "nothing he could do", and that I would have to incur any and all fees charged by UPS to ship to my alternate address (even though the package was still in transit and could've easily been rerouted).

When asked to be transferred to another department where I could lodge a complaint, I was sent back into the mainstream AT&T phone menu and of course, was put on hold again. Awful customer service through and through. Needless to say, I will be switching to Verizon in the very near future and recommend that if you haven't done so already, you do too.

At that time, they told me $254 was due. I said again do not debit me; you do not have authorization to access my account. Later that very day, they stole $554.87 from my checking account! I will be filing theft charges against them as well as Stevenson their CEO and Matt ** of the office of the President. You will be held to account. Can you say class action against AT&T as well? And I have found out the acronym FCC means Friends of our Cell phone Cronies!! What a change we can't believe in!

Monday, 10/10/11, they called me to tell me the order was canceled. I asked why and they said it should have been on a credit card! No one said anything during all the phone conversations, emails, terms, and confirmations. I asked if they could switch from my debit card (which the money was already taken out for by the Friday transaction with AT&T) and they told they would have to write a new order. And now I would have to wait another month since the phones are back ordered now.

I am very confused about how a business as big as them in the market and dollars wise could not have had a debit transaction happen, or even take of me the customer and switch it to a credit card number. They just canceled my order. It is like someone else was after my phones? No one seemed to care no matter how high I went in management either, ending with Tina **. I am very disappointed at how such a huge corporation have handled such a simple transaction and how they could take my money and then just cancel my order.

I am barely able to access the internet. Internet Explorer can't diagnose the web pages most of the time and you can't talk to anyone online. One day after a customer representative told me how to use the computer with the expanded battery, service is inexcusably bad! My husband gets a message from AT&T telling him the service is fixed. Huh, Seriously!

I called them back 4 days later and they told me, I couldn't have a refund and I would have to pay the additional fees! So I've not only been lied to, but royally ** over as well. AT&T billing **!

Because of the bill errors they have over $300 as past due even though I have paid all the charges I believe I owe. I have received phone calls and letters about the past due amount that I do not owe! After the 9/20 phone call with Ritchie I assumed the matter was going to be cleared up. Apparently the cell service and the u-verse combined billing are separate entities that don't talk!

However, when I got my bill, I noticed that it was not on there and that my phone usage also went up. I called AT&T again. I got someone in India who doesn't speak much English. She told me that I did not have the plan of the extra 1000 texting, and I told her, "Yes, I did, because that is what I was told." She said she will look some more. After being on the phone for over 1 hour, she finally admitted that I did have that plan. She apologized profusely for her mistake. She told me she could not do anything about the phone usage, so I told her I would go into one of the AT&T branch.

On September 14, 2011, I went into the branch, and they could not find this contract of the 1000 texting on my account. I told them that I didn't understand how they cannot find it and why my phone bill is going up. They kept me at the branch for 1 hour, and they had to call a supervisor on the phone whom I told that I have been in the store for 1 hour and did not get any help. I also told her that this was unacceptable and that I needed to get back to work or else I am going to lose my job. She told me that she could not help me, because I had to go back to work. I said to her that I have been in the store for 1 hour, and no one can figure out why my phone usage has increased and why my account did not show that I was paying extra money for the 1000 texting. They kept telling me that I have to upgrade. I told them no, because I have this service since Cingular and I had no problem before. So why is it all of a sudden my bill increase tremendously and they want me to upgrade?

That same evening (Sept. 14, 2011), I called AT&T again regarding my bill, trying to find a solution to this problem. I talked to a woman supervisor on the phone, and she said that they were going to credit my account only if I added $20 to my account to get the unlimited texting. I said yes.

October 4, 2011, I went online and noticed that once again my bill was high. I called AT&T and got a representative who told me his name is William **. I asked for a last name, and he did not give it to me. I asked for an ID, and he did not give it to me. He kept telling me that I was going over my minutes. I informed him that ever since I have this account, my bill was never this high until a couple of months ago. He was very rude and condescending. He told me that I need to upgrade so that I don't go over my minutes. I told him this seemed to be a ploy to get people to upgrade even though I did it twice by adding more money for texting, since in the beginning, they told me that my problem was with my texting--now, it is with my phone usage.

I told him I need to speak to a supervisor; he got a John who gave me his ID as JC416P. I don't know if this is correct, because every time he tried to give his ID, it goes in and out. I explained to him my frustration about my account and how no one can see my upgrade. I told him that this was unacceptable and how I can trust AT&T when they told me that I have an upgrade with my text and then a couple of weeks after, I don't. Once again, he repeated what everyone else told me that I am going over my phone usage and texting. I told him that on Sept. 14 or 15, 2011, I upgraded to unlimited texting. Once again, he said I did not have that on my contract. I told him to get in touch with the last supervisor and speak to her about this, because she promised I would not have this issue again. He kept telling me that I have to upgrade. I told him that I was going to report this and that I want this resolved.

When I receive my second bill from AT&T, I was charged an overage of $101 for calls made to hard lines. I am charged for any incoming calls from hard lines? How am I to know who is calling from a hard line? Some of the calls I was charged for hard lines, were in fact from cellphones!

I made a request to customer care that all hard lines and cellphone calls be considered in my unlimited minutes and they told me that it would cost me another $30 a month. I am already paying more with AT&T than I did with T-Mobile. Why would I consider paying $360 more a year? I am appalled that hard lines are not included in the unlimited calling. I am ready to drop my service and it will only cost me $317! Ridiculous.

Please do something about the cellphone companies. We put controls on the credit card companies. Cellphone companies are next!

It seems that no matter what I do to lower my bill, this company always finds a way to take the money out of my pocket. What else can I do but drop the service? I have 3 lines and only one line has a data plan on it and yet this month, the bill is $173.43. I cannot wait until all the contracts are up because I'm letting them go a.s.a.p. I've been with this company since 1995; you would think that they would cut you some slack somewhere as a longtime customer. I had to call them and tell them about my husband's phone no longer being on there, just so that they would stop billing me like his phone line was still on there.

I did not get slammed by an outsider who tried to trick me/deceive me into changing vendors. Rather I was slammed by an AT&T Mobility supervisor who ignored my stated preferences and discontinued my account against my will and to a new more favorable AT&T mobility plan designed solely to increase its cash flow.

Apparently all AT&T consumers need to be aware that if you are long standing, in good stead customer of AT&T Mobility, the company is prepared to make unauthorized changes to your billing and change your cycle from one that covers services rendered to one that bills for future use, with no guarantee that the service delivered will be acceptable or conform to expectations.

The balance of days from the previous two purchases of 90 days was not carried over. I did a little arithmetic. My three payments of $25.00 for three periods of 90 days should have given me 270 days of service. Because the statement about the balance being carried over is false when applied to the remaining days of service then combined with the random date that I bought additional service, I was cheated out of 36 days of service. I overlapped the To and From dates because the AT&T states, "The expiration period for service usage commences after you activate this PIN and refill your balance". If this situation happened to me, there must be other GoPhone users who have lost time. Should I report this situation to the FTC?

I called to see why it wasn't on my bill like it has been for the last year. When I get my bill this, month they billed me twice. It was not my fault that they forgot to put it in the bill and they should be liable for the $117 that they forgot. No one can afford to pay a double bill in today's economy.

I asked to speak with a supervisor. I stayed on hold for 20 minutes and then got disconnected. Never spoke to anyone. They always send me letters wanting me to buy something, saying I am a valued customer but I'm not so valuable now that they made a mistake and don't want to correct it.

I have been a loyal customer for years but now I'm really thinking of changing to a company who will take care of the customer when it's their fault. They send all these letters but didn't send one to say I was going to be double-billed.

I know it's a bunch of **. I continue to have terrible service and can't wait until my contract with AT&T ends.

I refuse to pay one cent for service I have never received and equipment I have requested a return label for, half dozen times. AT&T should call me and I will give them a chance one last time to resolve this mess.

Seth then confirmed that should we want to continue our service with AT&T, we would have to allow the automatic debit. If we did not want the automatic pay to come out of our account, we would have to call a few days before the 18th of August to let them know. I was okay with the situation, and thrilled to have received a refund/credit. In late July, our service was interrupted. I called AT&T to find out what the problem was, after three calls I was informed that we owed the money that we had been credited along with a payment for August.

I was flabbergasted. I had been given a credit for loyalty, as a show of good faith. AT&T did not see the credit that way; they demanded the money, a total of over $900. I called over 34 times in the next 24 hours. In the end, after being yelled at, disconnected when transferred, hung-up on and generally treated like something on the bottom of AT&Ts shoe, I cancelled our service. Curiously, I was sent a notice regarding AT&T wanting me back as a customer and some malarkey about a $300 gift card in September 13th, 2011. I recycled it! On Tuesday of September 21, 2011, my bank account was debited for $1,184.42 at 11:00 PM. I did not authorize AT&T to remove any funds from my now cancelled account! I contacted Chase to dispute the charge, but they cannot do anything until its actually posted, its currently pending.

My last contact with AT&T led to an hour long conversation with Heidi, who was unable to return the automatic draft to me. I requested the documentation that AT&T says I signed or verbally authorized them to remove funds. It has been mailed to me. I enquired about the date of this authorization, and it was August 27, 2011! The day I started this process with two days of phone calls and 34 different people! This is unbelievable! While I still have wireless with AT&T, and I am scouring my contract for a way to get out of it, I refuse to give my hard-earned money to any company that treats customers like this!

All was fine, until approximately May 2011 when all of the sudden, calls were being dropped on a regular basis. We would get "no service" messages which never happened before. Text messages started showing up 5 days late. In an area that up until this spring enjoyed full 3G service, it is now a struggle to find enough service to make a call/send a text. Ninety percent of the AT&T customers in my area (35 mi. radius) complain of the exact same issues.

If they did this to me, they did this to many other people. My proposal to people with the same problem like mine is to get into a class action law suit and call to a class action lawyer, Mr. ** in San Francisco, CA. Also, I will write my complain to Feds and State, the web site for those who need help.

I'm still trying to understand all the things that were done. They gave me a new cell number. A credit inquiry was undertaken. I've spent hours on the phone with AT&T. Some representatives were helpful. The others didn't think that any fraud was committed.

My conclusion is, don't let AT&T buy anymore companies until they can figure out how to run the one they already have!

Next, I bought a laptop computer and attempted to get online using wi-fi. I couldn't get on line. I called several times and talked to several tech reps about my problem. After over 7 hours of talking to your techs, I was told that my computer wasn't compatible with AT&T. These are the reasons that I cancelled my plan with AT&T. If AT&T had charged me what I agreed to pay, and if AT&T wi-fi worked with my brand new computer, I would still be a customer. I don't think it's fair that I should have to pay another $105.00 as an early cancellation fee. AT&T did not hold up its end of the deal.

One new neighbor got it right away and he told me to go to the AT&T store. I went and they said they were not authorized. I made a call today. I was told that customer's service had no authority or knowledge of micro-cell, that they show record of my calls and case was closed in June. I can not use any of the wireless phones or devices supplied to me by AT&T in my house nor can my wife or 2 children, who primarily use the phone in our neighborhood.

On July 25, 23011, I moved my business cell phone number to Cricket due to the exorbitant monthly rates at AT&T. In spite of trying different phones, I could not get reception, and it was hindering my business activities. On August 11, 2011, my sister, Denise, and I re-established my account with AT&T, and bought the Inspire phones. I have successfully completed requesting port transfer of my number from Cricket to AT&T. There was a glitch in this process; I had to fill the identification verification survey two times in spite of answering it correctly. Still unable to send the request, the sales person called the port department, and he said that he received confirmation from them. He told me that my cell number would be transferred to my new cell in less than five hours.

On August 24, 2011, I called the Terros crisis team due to extreme anxiety over the lack of work. I had not received one call on my cell regarding work opportunities or business activity. All resumes and business proposals had my cell number listed as the only way to contact me. It also was on all my business marketing materials. I have been unable to pay bills, and there was no generation of business activity. In fact, my cell received three calls and not from anyone I knew. The crisis line asked me what number to call back; I gave them cell phone number **, and they asked if that was a different phone than the one I was using. I said, no. They informed me another number was coming up on the caller ID. I asked them to call the business number; they received a recording that my number was suspended, and taken out of service. She then gave me the number attached to the cell I had bought from AT&T. Due to exhaustion, dehydration and needing rest from the pressure, the Terros crisis team and I decided it was best for me to go to St. Luke's Emergency Room. It was so that I can get a saline drip, and to enter the behavioral health unit for 24-72 hours to get the necessary rest. I did so, and was released in 24 hours. I was prompted by my doctor to take a couple of days off at home, and I did so.

Saturday of August 27th, 2011, I contacted AT&T customer service department at 4:00 PM. I was put on hold, and dropped seven times by the customer service department, who did not return my calls. Every time I called them again, I got a new customer representative, and would not be transferred to the one I had been working with. I then demanded they take a call back number and call me when I got dropped. They did call me on two occasions when I got dropped; the case was escalated to a person named Jessica, who is their floor trouble-shooter. She reported to me that the request was not in their system, and I needed to do a port request. I informed her that I had successfully completed two computerized identity verification surveys (of which she was not aware of needing to do) during my port requests at the store, and the sales person had to call the port department to verify the request had gone through.

Jessica also stated that Cricket would not release the number at this time because of my outstanding bill. The outstanding bill with Cricket would never have existed if AT&T had done the port request when I requested it. Jessica told me I would have to pay the Cricket bill in order to get my number off their suspension list and be able to transfer it. I explained to her (as I had numerous other people) that I did not have the cash to pay the cricket bill which was not my fault, but the fault of AT&T. I was not the one who had incurred the bill, but it was AT&T who had incurred the bill. She told me AT&T does not write checks to other providers or customers as compensations, but that she could adjust my bill. She did, and I find out that what I owed AT&T was double of what we had agreed upon. She and I went over the bill and made the appropriate adjustments. She explained that the bill adjustment was in the computer, but I may receive a bill in the pre-adjusted amount. She told me to ignore it because she had taken care of it, and all I owed was approximately $106.00. She then told me that we were caught in the middle.

Since I was unable to generate any type of business or get a call back on resumes I had sent out with the number on it, I for the first time in my life (For 35 years as an emancipated adult since I was 17, I had never received a five day notice or been delinquent on any of my bills except on a couple of occasions when I was unaware the bill was due) received a notice. When this happened, I immediately contacted the vendor, paid what was owed, and resolved the issue with them. My response to her was that I am not in the middle, and that this is between cricket and AT&T. She got Cricket's on the phone and they maintained that until I paid what I owed them, the number would not be released. I reiterated that I could not do so because of my financial hardship that was created by AT&T. Her response was, “All that I can do is to adjust your bill. It is our policy to not write checks to anyone for compensation or reimbursements.” At this point, I finally requested to be given information about how to contact the office of president of AT&T. I hassled at great length in obtaining this information. The call was dropped at 7:10 PM.

Saturday of August 27th, the office was closed when I attempted to call back. I felt I needed to take Sunday to rest, and begin dealing with them the following week. I found the information on how to contact the president on the internet, and I requested to speak with the president. I was told that it is a policy that president does not talk to customers, and they have a trouble-shooting team to serve on his behalf. I was assigned to Miss Ruth ** (employee ID **) to take care of my concerns. This angered me that the CEO/President didn't care about providing excellent services, or he would not make himself available to customers who had the kind of experience with his customer service department that I had. I worked with them in spite of how I was offended by this.

Miss Ruth ** told me that she had to investigate what was going on, and she would get back to me. I have been a CEO/president of a small business since 1986; I now own two small businesses, and I believe that when a customer had much difficulty in getting an issue resolved that is the result of my business issue, it is now time for me, as the CEO/president to deal with it directly and get results. She returned my call; she said that Cricket would not release my number, and had placed it on suspension because I owed them money. I now owed cricket over $120, and had even less cash to pay bills. She told me I had to go to Cricket to get it resolved. I informed her at that time that I was going to file a BBB (Better Business Bureau) complaint against their company, and she wittingly told me that it was my right, but that it would eventually come back to her. Her findings would stand as already stated. I made an observation to her that what she was telling me was that they had a circular resolution process versus a final appeals process. She directed me to their dispute form, and told me I could file a dispute against them but, again, it would end up on her desk.

I went to Cricket that day to explain to them what was happening and try to resolve the issue. The sales person said I had to deal with the manager, who would not be in until the next day. She also told me that he would need AT&T and I to produce a hard copy (documentation) from the AT&T store to present to him. Then he would decide what to do about the situation. I immediately went to the AT&T store that I have been dealing with for years, and requested the information Cricket told me I was going to need. In spite of Jessica previously informing me that the port request had not been done, there was a confirmation that it had been done on August 11, 2011. The sales person called the port department, who said they had not received it. For the third time, I had to verify my identity through their survey and I did successfully. He stayed on the line with the port department for approximately half hour only to hear that they could not transfer the number because Cricket suspended it. He contacted Jacob/Jason from the office of the president at AT&T or in their port department (I'm not sure which), who began speaking a pre-written script that I had heard numerous times before; he told me he was sorry and understood my concerns.

Immediately I began telling him I was not interested in hearing his script, and that he obviously did not understand my concerns because he was not accommodating my needs as the result of their malfunction/ dysfunction in the customer service department. He then agreed to call me at 10:30 the following day when I was to meet with the manager at Cricket, with the adequate documentation, so he could talk to the manager at Cricket himself. He did not do so, but I have to report that Cricket was incredibly accommodating to me, and they released my number within half an hour after the assistant manager had reviewed my case. The manager went to the back room (I suspect to make a couple of phone calls to verify some information). I suspect this because as he and the assistant manager were reviewing the computer screen, she pointed a couple of things out, and he immediately went to the back room.

I drove straight to the AT&T store to get my number transported over, and I worked with another sales person. He was very accommodating, and had to spend at least another hour on the phone with the port department to get the confirmation for the port request. He then told me that he would check before he left the store that the request had been fulfilled. He did not call me when he said he was going to and believe it or not, I can understand that because they are very busy in their store and he probably assumed his customer service department would do what they said they would do. They did not.

I had someone call my number and it did not ring on my At&T phone. I followed up with him the next day at which time he contacted the office of the president. My case now was escalated to another team of people, who did trouble-shooting in the office of the president or another department; I’m not really sure. He was on the line with the gentleman for approximately an hour trying to resolve this issue. He, the sales person, called me back and said it was going to take 24-48 hours for my number to be ported over, and they would call me as soon as that had been completed. On that very day, I received a call at approximately 3:30 PM from a representative of the new team who had worked on my case to my cell, using my cell number to confirm the transport had occurred. I was elated!

Soon into this mess, I had to establish a land line with Cox, incurring more costs on my part, in an attempt to be able to be contacted and begin changing my contact information, temporarily, to that number. I have documented over 100 resumes I had sent out during this time. I am more than willing to produce them for you now that I have my cell number as my contact. I received no calls, and I can produce for you my resume and academic accomplishments to prove that I have very high marketable skills. I wasn't even getting call backs from the positions I applied for that involved dog walking because they had the wrong number.

Alberta, the nice lady from the office of the president or wherever, and I had a nice calm conversation. I asked, out of curiosity, what had happened. She admitted to me that it was a system issue on their end. After submitting a BBB complaint to the Phoenix office, I received notification that I had to file it in Atlanta, GA, and I did. They requested information from me that I did not provide at the time because I was not sure of the accuracy of the information I had to give them. Therefore, they closed my case because I had not provided them information they requested. I emailed them twice with the information once I knew what I was giving to them was accurate, and they have not returned my emails. Secondly, I have called them three times and when I have pressed the correct prompt to get to their complaints department, I have received a recording that they are not open.

I actually decided on this past Wednesday that I was not going to exert anymore energy regarding this issue, and I would move to another provider when I could do so, without it costing extra money to cancel my account with AT&T. I paid my AT&T bill with my sister's debit card on time because I have no money and I did so at the store. I have the receipt to prove the transaction was completed, and there was a zero balance on my account. I pulled one of the sales representatives aside and told him the day after my number was restored, I received a call from a gentleman who wanted me to help him with a $20 million project in Phoenix. Yes, I wrote that correctly -- $20 millions. Every day since my number had been ported I was receiving requests for proposals and securing contracts. In fact, I was having a very difficult time keeping up with things, and was going to have to bring someone on to assist me. I have been working 16-18 hours a day to make up for lost time. This has definitely concerned my doctor, but as I said to her that I don't have any choice at this time because I have no money to pay my bills. I thanked them for their help in the situation, and said I was very grateful this was all past us.

Then what I believe to be my worst nightmare happened yesterday morning (Thursday, September 15, 2011). I was calmly drinking my iced coffee and planning my day (which involved sending out six business proposals; three of which are multi-million dollar projects) when I received an automated message from AT&T that said they were going to shut off my cell number if I did not contact them immediately. I contacted the store, explained the situation and asked that they, again, try to resolve this internally. They said they were unable to do anything, but report the complaint. Again, I attempted to contact the office of the president and was automatically transferred to their lower level customer service department. Since I have wasted so much of my time dealing with this issue, I asked to be transferred to the office of the president immediately. She put me on hold and claimed she was trying to do so, but when I asked if anyone was there, she immediately said she was still on the line with me. Eventually, Michelle, whose position is a trusted advisor of AT&T got on the line with me, and began doing the circular thing with me because she claimed my case was still open.

She told me she saw no record of the automated message that was sent to me or my contact with the AT&T store that morning. She said she would get back to me within 24 hours to explain and resolve the issue. She told me not to be concerned about the call being taped, and I requested it be taped because my intentions are to gain a subpoena of them for the court hearing. She again assured me it was not being taped. I demanded her to verbalize to me that my number would not be suspended or hindered in any way. She agreed. She assured me this would be resolved once and for all. I told her that the resolution of the case may be accomplished on their end, but it is not over on my end. I am now taking further action with the BBB and many others. I also informed her that I have been taking copious notes and tracking every minute of the time I have had to spend dealing with them on this issue,. I added that I am now charging them a service fee and that I bill in increments of 15 minutes; my clock at the time showed that I had been on hold or trying to address this issue for 24 minutes, 33 seconds and 3 milliseconds.

I then called the BB at Arizona. I asked them if their Atlanta office had closed. I spoke with Ashley and she said they had not closed. I asked her to contact them, and have them contact me. She attempted to do so and by that time, it was after working hours in the central time zone. She said she would contact them and have them contact me. On September 16, 2011, I just got off the phone, having been on hold for over 20 minutes with Miss Ruth ** (employee ID **), who informed me that she was the only one to handle my situation since she had been assigned to it in the first place, and that her findings were no different than before nor would they change. I asked to be referred to Michelle and she said she could not do so, and that I had to work through her. I asked to be referred to Alberta, and she didn’t know who Alberta was, and was unable to transfer me to her because she didn’t know her extension.

Then she suddenly found Alberta’s email address; she told me she would send Alberta an email asking her to call me as soon as possible, and to confirm receiving this email request. I requested to speak with another member at the office of the president or her supervisor since she was unable to satisfactorily resolve my issues. She told me she didn't have all the contact information of the employees in the organization, and I made a very important observation to her in that regard. That is, the office of the president of which she is a staff member does not have all the capability of contacting all the employees in the company.

This is absurd whether she was misrepresenting or, even worse, if it is true. She refused any of my requests, and kept saying she was the one I had to deal with. I asked her if she knew the latest events, and she did not have the answers to any of my questions, which meant she was either misrepresenting or out of the loop due to incompetence or her inability to adequately and effectively address my issues or AT&T was now hiding documentation in the event of a lawsuit. Then, Ms. Ruth ** recited her pre-written script that AT&T does not provide compensation. I basically told her that this policy may, in fact, be changed soon.

I then called one of the sales representatives at the store I deal with and, lo and behold, he had all the information that Ms. Ruth ** said did not exist in her files. I called customer service and spoke to Ms. Shuntina **. I requested her employee ID number, and she immediately said she needed to put me on hold. She came back and said she was going to transfer me to her manager, and after a period of time of being on hold again, she did, but never did give me her employee ID number. Her manager came on the line, and I requested her information. She said her name was Nicole, but claimed she did not have an employee ID number, which prompted me to ask what her position at AT&T was that she didn’t have an employer ID number. She immediately said this was not something she could handle, never gave me her employer ID number, and told me she was going to put me on hold and transfer me to Ms. Ruth ** manager, Chenelle **. I made an observation regarding the fact that Ms. ** told me she did not have a supervisor, and that she is the only one I am able to deal with at the office of the president.

Prior to transferring me to Chenelle’s office, she told me that if I get an answering service to please, leave a message. I laughed and said it is obvious she is not going to answer the phone because she doesn’t want to deal with me. I find it quite interesting that Ms. Ruth ** does have a supervisor when she told me she did not. As forewarned, Ms. ** manager, Chenelle, did not answer her phone. I did leave a very in-depth message for her citing the fact that I am currently filing a complaint with the Arizona attorney general’s office, consumer complaints, and the Federal Communication Commission (FCC), citing specific names and ID numbers of people I have had trouble dealing with. I also informed her in the message that I am now at over an hour just on the phone with them trying to get answers, and they are incurring service fees that I am going to be charging them.

I have three clients who needed to be in contact with me regarding business issues; one of which was an urgent issue that needed to be dealt with promptly. All of them were unable to contact me because of my encounters and service (or lack thereof) with AT&T. AT&T is not only affecting my ability to conduct business, but is now putting my client's in jeopardy by preventing me to conduct normal daily business activity. Furthermore, my clients have agreed to provide a notarized letter stating such, and I have pulled copies of my banking statements to send to you to verify my financial status. Prior to this occurring, my credit score was in the mid to high 700's and has now dropped to the low 600's because for the first time in my life, I am unable to pay my bills. I had actually attained the status of being debt-free at one point. I also have a copy of the confirmation from AT&T that the port request was done on August 11, 2011, and that I can provide to you. I have done my due diligence with them and believe I now have to escalate it on my end. Hence, I am contacting your office, filing a complaint with the consumer complaints bureau, and contacting and filing a report with the FCC, and doing what Ms. Ruth ** suggested in filing a notice of dispute with AT&T.

I called AT&T on August 17 to shut off their service and pay their bill. We used a debit card to pay the bill, and when we looked at the amount we were debited, it was about $100 more than I was told over the phone.

When I noticed the overcharge, I called AT&T and was told that they would refund the balance. I gave them my address and told them to send it to my mother in law "care of" me because my in-laws are no longer capable of dealing with bills or checks. I was told I'd have the check around September 1.

When no check arrived, I called and was told the check was mailed on August 31. I asked if they could tell me where the check was mailed and they said that they could see the notes on the screen where I requested it be sent to me, but that they couldn't see on their system where it was actually sent.

I made about 6 more calls to try to find out where the check was. Once, the customer service department transferred me to the "Finals" department, and the person at the Finals Department told me they didn't have the information, but customer service did. I told them that every customer service representative told me they didn't, but they commenced arguing with me.

Almost without exception, every representative that I spoke to was extremely rude. Sometimes they started out politely, but if you question them, they talk over you and argue with you. On one occasion, the representative was so unhelpful and downright nasty that I lost it and unleashed a stream of profanity and then hung up.

When I asked to speak to a supervisor, I was transferred into someone's voice mail. I left a message, but no one ever called back.

It is now September 16. They are now claiming that the check was re-sent on September 13, but it will take up to 10 days to receive it. When I explained to the representative that if they don't put a "care of" on the envelope, the post office won't deliver it to my address. This was followed by a lecture by the representative on how she thought my local post office worked.

I'm about to call the bank and dispute the charges. I stopped using AT&T for mobile service about a year ago because they left out important details about how the prepaid service worked. When I told them that I had changed my mind and wanted a refund, they told me there were no refunds. I called the bank and disputed the charge, and got my money back.

I wouldn't wish AT&T service on my worst enemy.

Please make this right because I have been an AT&T customer for over 3 years now and I hate to find another provider! In hard times like today, I can't afford nor anyone for that fact to have my money used towards something else I never approved of. Please help me out here. Thank you.

After I requested a manager, he decided to work on getting my account numbers from Boost. After getting my account numbers, I said, "Your plan is unlimited talk, text, and web for $50.00 a month." He again said yes. But he added that if I pay on their machine, it's free to pay. And if I pay them, there is a $5.00 service fee. I said, "Okay, I'll pay on the machine." He rung up the phones (one at a time). The total for the first phone was $249.39. I said, "I told you I wanted to pay on the machine." He said, "For the first time you can pay us and then you'll be charged a $5.00 fee." I said, "Okay." I walked out of that store happy until I got home.

Later on that night, my husband realized he couldn't get on the internet. Do you know why? Because there was no service for internet! That's a separate fee! So, the plan is not like what I had! I didn't want that phone. What I had was a better deal. So, I wanted to return the phones because he outright lied to me. The unrevealed $35.00 restocking fee popped up. And the $5.00 service fee I feel was stolen from me. I say stole because I was lied to about the whole sale. Yes, their almost 12 inches long receipt has it on it somewhere. But this is AT&T of whom I dealt with for years, before my husband, daughter, and I decided to go pre-pay through a deal on HSN. Altogether I paid $249.39 and received back $159.39. I'm totally upset with AT&T.

I had 3 phones from a Friday evening to a Monday morning (I was at their door at 9:30 am. They didn't open until 10am). And they charged me a $35.00 restocking fee, plus the $5.00 service charge that wasn't supposed to be per D.**. That charge is not revealed on the receipt as a service charge. They actually put $4.00 of it in taxes and $1.00 as wireless E911 charge. What boldness! They are one of the largest companies in the field, and they have the nerve in hard times to not disclose important information. This is America where at one time AT&T didn't deceive their customers. The manager and assistant manager of that store have no customer service skills. They would not come out of the back to talk to me at all.

Then on September 13th, I went to AT&T store located at 1329 Beacon St, Brookline MA, but the store manager Ken ** and assistant store manager Jessica ** told me that they didn't have my model in stock, which was not true. As I went to another AT&T store later that day, the sales representative showed me their stock in Beacon St store where they have tons of the same model. The store manager and assistant manager Ken and Jessica, respectively, don't have any honesty.

Today on September 14th, I went back to Beacon St store and asked about how they would like to fix this problem. They didn't try to exchange my phone, knowing they have the same model in stock, but argued with me.

In the whole process, they were very impolite, rude and showed no respect to people. I believe this is not acceptable within an excellent company as AT&T. I have been a loyal customer with AT&T for five years, but the experience I had in the last two days have totally changed my impression of this company. The store manager and assistant manager are especially not acceptable because they not only didn't help customers to solve their problems but also lied to them. And even when the customer found out that there's no physical obstacles to exchange the phone, they still didn't make an effort to correct their fault. This is not only a customer service issue but also about the whole honesty and credibility of the sales team.

I hope AT&T can give a reasonable solve for the problem I came across and I also hope that similar things will never happen to other customers.

I subsequently was billed for another iPad which was shipped to my door. I promptly exchanged chargers and returned the replacement iPad with the pre-printed return label. As instructed by the representative, I left the package at my local post office and retained the tracking number. The returned iPad was never received by AT&T. I first contacted AT&T about the issue on 6/30 via email, speaking with Marianne **. I was given a resolution date of 7/5, which passed without a response.

I contacted AT&T on 7/7 and was told that I would receive a follow-up phone call. A voicemail was left with no callback number on 7/11. I contacted AT&T by phone on 7/11 and spoke to Robert **. He asked me to fax a copy of the shipment label and stated that he would follow-up. I faxed the shipment label on 7/12 (fax transmission report available) and never received a response. I contacted Mr. Robert on 7/23 via telephone and left a message. I received a callback on 7/27, stating that my fax was not received. I scanned and emailed the label on 7/31.

On 8/1, Mr. Robert stated that he would investigate my case and I should expect a follow-up call within a week. The call was never received. After exhausting my efforts with AT&T, I successfully disputed the charge with my credit card company. On 8/27, I received a bill from AT&T for $353.03 for the iPad. In mid-May, I received in a very discrete package, much to my surprise, from Fort Worth, TX an apology letter from AT&T with a replacement charger. They apologized for improperly packaging my iPad and included another charger that was correct for the iPad. I wish they had told me ahead of time that this was the resolution I should expect.

I called Medicorp who are the people who supplied my monitor and they analyzed and said I had no 3G service. AT&T refused to release me without paying them a big fee. They said my contract does not guarantee me service. I have come to understand that AT&T is about the worst cellphone company around. My monitor is supposed to be 24 hours monitoring for my heart, but I have to drive most of the time about 20 miles so I can get my information to my doctor. This is ridiculous.

According to their order page, the phone should have been shipped with a next day delivery. I was so excited that I would be receiving a "Free" phone with a plan that seemed reasonable.

The next day I receive in my email the message that they were either unable to verify the information I provided or I have exceeded the number of lines of service that they allow customers to purchase online. As a result, my order has been canceled.

It also stated that if I would like to purchase additional lines of service, to visit one of their AT&T retail locations and present my identification to their representatives. That they will be happy to help me purchase new wireless devices, accessories, and service.

Well, I don't have any additional lines of service (that I know of) and if they couldn't "verify" the information, then why would they allow it to finally go through?

It appears that they trained their retail staff to tell the customer whatever it takes to get them out the door. When I called the Office of the President, I was told that I could not receive the address in Atlanta, Georgia for security reasons. That led me to believe that they have had a lot of frustrated customers. So I went to this site and saw that they have received many complaints about the same problem I am having. Apparently, for some unknown reason, the tower no longer works in an area. Their solution? AT&T will charge me a cancellation fee and if I go to another provider, I have to pay for 3 new iPhones with the other company.

We had to switch when they bought Centennial. What I can't understand is this: if they bought Centennial (with whom we had awesome service), why didn't the service get even better? Instead, we have dropped calls all the time and more dead zones than you can imagine. Our phones junked out on us and when we replaced them, we were on the hook for a longer contract.

AT&T has heard my complaint many times but they don't care and they refuse to let you out of the contract, even though they do not hold up their end of the bargain.

If you are thinking of switching to AT&T, do so only if you are in an area with a tower next to your house and if you do not plan to travel very far from home.

Second issue: I have lost 2 iPhone 4s in Mali because I can only use them as a camera since I am under contract and it is too expensive to use AT&T service, which I pay monthly. I will continue to pay but I want that phone unlocked and I will then use the phone through Orange for local service.

Third issue: 6 months ago, my girlfriend and sister went into Apple and paid $600 plus tax and bought an iPhone 4 for me. It was new and I went into the store when I came from Africa and asked for an unlocked phone, which is $50 more and I said I would pay, but they said no.

So I pay monthly on a phone but get no service. And AT&T and/or Apple will not let me hook up service, even though I pay every month for nothing. The 3g phone that I finished a contract does not work and lost all info. Apple won’t exchange the phone for an unlocked phone, even though I showed that I pay 5 accounts at AT&T and is in contract. Also a brand new iPhone 4, which I paid $600 plus tax.

I am not happy with Apple for not recognizing that I have bought 10 iPhones plus and have a customer situation that could easily be handled. I am not happy with AT&T for the same.

Finally, AT&T adjusted my bill to $100+ which I paid. Then an escalation manager called me regarding my FCC complaint and said all is taken cared of. A month after, I got a bill, I called the escalation manager, Cynthia, who said I should just disregard the bill as everything is okay. This month, I received a call from a third-party collector for AT&T bill. I even thought it was a fraud call and I told him so, his name is Bryan ** from 1-800-399-2019. And when I checked my mail, I got this AT&T statement saying that they have cancelled my wireless service because my account remains unpaid with a balance of $105.82 and that if I do not pay, this will result in a negative reference in my credit report. I just can not believe how this company, so big of a company, has such very poor service, communication etc.

Next, my modem quit working and I called to purchase a new modem. All I wanted was a new modem and I did not need, nor request any tech installation. However, instead of simply shipping me a modem, without my knowledge, the technician put in an order for a tech installation and charged me for a new modem and new internet service at a higher cost than what I was currently paying.

When the modem did not arrive, I called and the automated system stated I had a complete order as of August 9th; this was not true. I called AT&T and asked for a UPS tracking number to see if I could find the modem I ordered which the recording stated it was delivered. I found out that the number they gave me was not a UPS tracking number but an AT&T in-house tracking number for new service. What they had done was make a bogus order for new internet service and then someone documented it as completed when in fact, none of that transpired.

I made multiple calls and was put on hold as usual for five to twenty minutes or more, being directed to wrong departments, hung up on, etc, before I got a technician, who noted the erroneous charge and admitted it was incorrect. He put a modem in the mail via UPS and assured me that I would not be billed a $200.00 tech installation fee. However, when I got my bill, not only was there a "tech installation fee of $200.00" but there was also an increase in my monthly internet service from $14.99 to $25.00 plus a $5.75 fee service fee, for a new service.

I called back today and spoke with a technician, who assured me that he will take care of the $200.00 fraudulent tech installation fee. He also gave me $104.00 credit on my bill to make up for the inconvenience of all the phone calls and having been lied to. I recorded our conversation. However, on a later call to discuss the internet monthly bill, I found out that he did give me those credits, but increased my bill when he changed my internet service to express which I did not order. The technician that saw this could not tell me just how much that is going to cost on my next bill!

The technican that explained this said that there are so many issues and absolutely false orders and misleading calls on my bill that she felt I should talk to the retention department. She finally said, very specifically, that I was the victim of cramming and slamming and apologized and stated she would be very upset if she was in my shoes.

There are a litany of calls and I've spent hours on the phone merely trying to get my bill back down to my normal monthly fee but the more I call to get things fixed, the worse it gets. I've been a victim of fraudulent orders and deceptive practices and it was admittedly so, by an AT&T employee!

In addition, the refund appears on my AT&T bill as a refund to ILD and not to AT&T, who billed me for the service. Although I received three emails two months ago from ILD confirming that I hadn't ordered their service and that they were refunding me, when I called back yesterday, ILD told me repeatedly that they have no records for me and I must be giving them the wrong telephone number. The AT&T consumer is left in a limbo.

This incident suddenly frightened me because there is really no way that I could prove (in court, if necessary) that I hadn't been on the phone for 14 hours. I mean, they had me over a barrel! I called and complained repeatedly over a series of a few days. Each time I called, the representative would argue with me over the validity of the charges. Then, they would deduct some portion of the bill in ''an attempt to satisfy me as a loyal customer''. Ugh, how rude! It was their mistake and they are treating me like a whiny brat.

When all was said and done, AT&T had removed almost $400 worth of the bill in order to keep me as a customer. What on earth? I tell you, this company seems to attempt to steal money from its customers and when they are caught, they try to ''do you a favor'' and remove some of the (fraudulent charges). This is the biggest scam I've ever experienced. I can't wait for the lid to blow off of this scam. Class action suit --sign me up!

I received my first bill for $205.00. I called three times to no avail and then saw my upcoming bill that I hadn't received yet getting ready to cut also for the wrong amount, so I called again. I was finally told that while they see the offer and the credits I am supposed to have, it is not valid and they cannot offer it to me any longer. Their sales department gave me the wrong information and I have to pay the full bill, and then they can get me down to a $73.00 package but with less channels and a slower DSL.

That was not what I was offered or agreed to paid for and if they made a mistake, that is their issue and need to honor. The representative refused to do anything else including to let me talk to a supervisor and said I cancel, but that is the way it is. I am canceling that and my cellphone of 30 years seeing how shady they are, which explains why they are a 123 billion dollar company --because they rip people off.

They have now put a restriction on my account. And they will only accept payments in person and in cash. If they would have left it alone and not continued to try to run a payment through after the fact, this would not have happened. Not to mention, no one can tell me what the $114 additional charge was. I wish I could rate them a negative star. They do not even deserve a star. By the way, the reason the payment did not process was because they ran a debit card as check. It will not go through now. It's because I told my bank to block all request from AT&T due to the fact that I do not trust them.

I called AT&T immediately on July 4, 2011. I spoke with someone. We figured out that someone used my maiden name (but they misspelled it) and my birthday (they also were off by one day). And apparently, they had the last 4 digits of my social security number, so they say. How AT&T would accept 4 new accounts/numbers with erroneous information is still beyond me. Regardless, I called the credit bureau/reporting agencies and made the necessary alerts on my personal information.

It is now the end of August. I have made numerous phone calls. I've been transferred back and forth between the wireless and home departments. I'm always told "it's all settled, you have a credit on your account, don't worry". I received my new statement this morning via email. It's now over $700.00! I just got off the phone with the wireless department. They say they actually have a credit on my account. I have to talk to the home phone department. Of course, no one is there until 8:00 a.m. I'm so frustrated. The cell phone numbers still show up on my account too! Is there any advice you can give me? I just called again after 8:00 a.m. And after 25 minutes, they disconnected me!

Over the next few months, my roommate and I had to both argue with AT&T to reestablish service. Bellsouth/AT&T would acknowledge the mishap, reconnect our service, but then disconnect us after a few weeks, sometimes a few months. At some time in mid 2009 (unfortunately I don't remember), I was presented with a statement from AT&T claiming I still owed them something from all that mess. Thinking it would end the madness, I paid them.

In early 2010, I switched to another service provider. In April 2010, I received a check from AT&T claiming that I overpaid them. I never bothered to cash it as it was the only paperwork I got back from AT&T concerning the issues above.

Now, August 2011, I have something on my credit report from AFNI stating I still owe AT&T $210. This new department--from September 2008--dropped my credit score from 640 to 618 just as my wife and I were trying to close on the purchase of our first home.

I have made numerous calls to both AT&T and AFNI disputing this. AFNI claims they sent me a bunch of paperwork. They did not, and said they cannot remove it from my credit until they can get in contact with AT&T and investigate the matter. And AT&T STILL acknowledges their part in this (apparently payments are in the notes on the account) but they will not fix it! They told me to dispute the matter with AFNI; AFNI told me to contact AT&T!

Please, is there anyone out there that can help or at least has some good advice!

Unfortunately, they have partnered up with AT&T U-verse, which we had a bad experience in the past as well. However, I was willing to give it a second shot and asked several questions to make sure I clarified everything. In my letter sent to AT&T and DirectTV, I wrote:

"I am directing this complaint to both AT&T and DirectTV due to the fact I initially contacted DirectTV and bundles represented AT&T when I requested Internet services. I have attempted to call; however, I continually get shuffled around to various departments and my patience has ran out. I just received my U-verse bill of $343.38 and I am appalled.

"When I initially signed on June 17, I thoroughly questioned the customer service representative for DirectTV regarding fees. When I made the comment, I just want to make sure there are no hidden costs. He relayed he could not lie since all calls are recorded. Therefore, to research the information you may want to review the recording of my questioning and my order.

"When I was in the process of ordering the Internet services, the representative relayed to me there would be no installation fees providing I ordered 6mbps. Initially, that is what I had requested at 25.99 a month. Then I was advised I would be receiving a phone call from AT&T to schedule an installation. On June 24, 2011, a DirectTV installer came to my home and due to the fact I had not heard from AT&T, I delayed the install for almost an hour and a half while I contacted AT&T to confirm they were going to install my Internet. The representative stated I had to have a hard install requiring a technician to come to my house to hook up the Internet. He said I was unable to complete a soft install for unknown reason. I asked him if it was fiber-optic service and he relayed yes.

"Since I had to pay the install fee anyhow, I requested the 12mpbs, which initially was told to me would incorporate an installation fee. I figured I may as well have a faster speed if I have to pay the installation. Then on June 25, 2011, I receive my first email from AT&T with an installation date and time.

"On July 5, 2011, the installer arrives to complete the job and he states he needs a phone line. I was very confused as to why if this was relayed to be fiber optics. The technician states it is not really, it is diluted, since you have an older home and the phone line runs out to the terminal where the fiber optics are housed. However, my speed should be okay. Uh, why would the information be relayed and sold to the customer as the latest technology and the next best thing to sliced bread when it is not exactly the truth? I understand marketing, but I also understand deceit!

"Now I have this outrageous bill and when I have called, no one seems to know where to send me. I initially signed up with DirectTV. Although, I understand these are two separate entities. DirectTV is also responsible to relay the proper information, especially when they are selling this as a packaged deal. I do not understand what all the charges on the bill represent. I am suppose to be paying 29.99 a month and the bill indicates I have AT&T U-verse Max for 48.00. My bill also states I added this plan on July 5--to who, may I ask? I have no idea what it even is!

"Bottom line is this: I refuse to pay this bill as is. As far as I am concerned, I will return the equipment and you can send my account to collections. The false representation is extortion from the customers! I have excellent credit; however, I am so angry with this situation I will take the hit. Not to mention AT&T U-Verse does not have very good customer ratings and several people have complained regarding its service. My boyfriend had returned equipment when U-Verse would not move the equipment one mile to a new house and in one day, that UPS store had received 36 returns for the very same reason.

"So if there is a settlement and/or adjustments made to the bill, we continue business with you receiving a monthly fee or you send the entire amount to collections and get nothing."

On August 23, 2011, I called to terminate my phone service and was told by representative Amanda that I would be charged $135.00 for the termination fee. I explained that I was not under any contract with them. She then stated that I verbally agreed to a contract with them for 11 months in order to get my $34.00 credit. This conversation never happened. I was never told that by getting the $34.00 credit, I would then be in verbal contract. And if I have it terminated before the 11 months, I would have to pay $135.00, a charge that is way more costly than the minimal $34.00 credit. I continued to dispute this and asked to speak with a supervisor. She then stated that they would have to listen to the initial phone conversations from back in May and then make their final decision.

So, I called them back on Aug 25, 2011. They said that if they were going to take me out of this non-existent verbal contract, they would now have to recharge me the $34 credit I was previously given. I asked to speak with a supervisor to see if they even reviewed the recordings. I then spoke with supervisor Mike, who said that whoever gave me the credit did so wrongly and they were sorry. How's this my fault? What happened to the customer being right?

My main complaint is that they tried to illegally put me in a non-existing verbal contract and charge me a costly termination fee, which I never agreed to pay. Because I stood up for myself and continued to dispute the charge, they finally reversed the $135 termination fee (legally, they knew that they had to) but then, they also charged me the $34 credit I had been given. Where is the customer service? This big corporation must need the money more than I do.

After failing to compromise with me, I told them that I just want to terminate my service with them as soon as possible. I did not want to get stuck in another "monthly billing cycle" when I had been trying to terminate my account. I feel that it is ethically wrong to try and tell someone that they are in a verbal contract that never existed, and then try and charge huge penalty fees for leaving a company that obviously does not value their long-term customers. Hopefully, other people learn from this experience. I'm also hoping that this does not happen to someone in the future.

I called back in a week or so and asked the AT&T representative what I owe. She said, "$284." I said, "Is that going to get me current because I was told that I had an outstanding bill with Alltel?" She said, "Yes." So, I paid the amount and the representative said that I have zero balance. I'm paid in full. However, they would not reactivate my service because they said that I still owe Alltell $211. I said, "I thought I already paid for that?" They said, "No."

I went to a local AT&T store to see if they could resolve my issue. The customer representative calls AT&T directly. AT&T told her that it appears that I've overpaid, but, I still have an outstanding bill with Alltel, which needs to be paid first before they can reactivate my service. The customer service representative told them that I was informed that I paid that on the last payment.

Apparently, they were showing an additional charge on my account for "canceling my policy" (which I never did, nor wanted to). They said that if I pay the $211 past due, they would credit my next month's bill. At this point, I was very upset and frustrated with AT&T. I told them that I don't trust what they're telling me anymore and would not pay them any more money as I was told that I had zero balance. Then, I started receiving collection calls for the $211 from Prince Parker and Associates. This is very upsetting for me. I am not sure what to do next.

Today, I get another bill from AT&T saying that I owe them a whopping $0.23 cents because the tech support charge I paid in my last bill, now appears on the latest bill. I was on the phone with 9 representatives yesterday trying to get this resolved. No luck. They are the epitome of stupid. How can these ** stay in business treating their customers this way?

I will not pay this bill unless they turn me over to a collection agency for 23 lousy cents. Now, if you count the time lost on the telephone and the stress of dealing with this, I may have incurred some temporary blood pressure stress. Someone in the FCC should do something about these pirates. They don't deserve to do business in the U.S.A.

All of the sudden, I received my last phone bill and it was double of what I payed before. When I called AT&T and questioned it, they answered that if I put my sim card into the iPhone, they will automatically activate my internet service because they require it on any iPhone. I don't understand why they are forcing me to pay additional money to use iPhone if they didn't sell it to me for any promotional price. It was my phone and they didn't have anything to do with it. I know it's not necessary to use wireless internet on this types of phones as they were trying to convince me because for the first 2 months, the wireless internet simply wasn't working on that phone until they activated it without my consent. So I think it only would be fair that they would require to have internet service on an iPhone if they sold it to a customer for promotional price. But if I own the phone without buying it from them, they should let me decide as of what kind of service I want to have on this phone and not just try to make more money and charge customers for services they don't need.

SmartLimits allows inbound phone calls even when parents select time of day restrictions. I find this deceiving and I believe that you are making false claims about how SmartLimits works. AT&T's claim to, “restrict the times of day your child can talk, text and browse the mobile web, help block content, calls, purchases and more” are false! AT&T allows incoming calls to minor children at all times of day, including the dead of night. I disclosed all the ways incoming calls could still reach a minor, including the middle of the night, and Bobbie ** , the executive specialist in the Office to the President with AT&T confirmed that I was correct, that there is in fact no way to completely eliminate incoming calls on a phone to a minor child, evem with SmartLimits in place.

As a result, she said you would credit my bill for $4.99 a month, which is the charge for SmartLimits, but still keep the SmartLimits service to the phone number in question since it was obvious that the claims by AT&T to control the use of minor chidren's phone was in fact untrue and misleading. And the only reason I signed up for the service was because I though I could control my minor child's phone use.

Bobbie ** told me that beginning in June I would see a credit for $4.99 a month on my phone bill. It did not happen.

When I called AT&T today to complain, they confirmed that I filed a complaint regarding the issue and they said that their records indicated that they have until August 26,2011 to make a decision about the issue. No one told me there was any other decision-making process involved. In fact, Bobbie ** told me my credit would begin June 2011. AT&T is billing consumers thousands and thousands of dollars for SmartLimits which do not actually work.

When we got back home, we went to the I store. We were told we need to pay $699 for a new phone, and that the $200 price is only for a new contract. The salesperson said, "Did you have insurance?" I thought they wouldn't insure them before, because I asked previously. I answered, "No." The salesperson asked, "Do they offer insurance now?" I said, "Well not yet, next month they will." He went on to say, "You can only get a $200 I4 with a new contract."

Off to the AT&T store we went to discuss contracts. I told him the story of the lost phone. He told me that insurance started to be offered last month and will be offered moving forward. Then I said, "I would like to add insurance to my I4". The guy sold me the insurance, but doesn't have a policy to provide to me. I asked him four separate times nicely, "Hey! Could I get a copy of that insurance?" He said he never had anyone ask for it. So I told him, "I want to hook up my old 3G and use that for me, and give my wife my I4 because she was so addicted." He agreed and swapped out the SIM cards for free. He said that's the least I could do. The rep said, "So, which phone do you want insured, because the insurance is with the phone line (number) and not the device?" I said I want the I4 insured. So, he switched the insurance back over to the the I4. I asked him, "You think you can find a copy of that insurance?"

I never did get a copy. So, Apple and AT&T won't sell us an iPhone for $200, and AT&T won't let us out of our contract. How can AT&T charge you for services that you're not using if you don't have a phone? The topper is if you have multiple phones on one account, each phone has its own contract. So, Apple gets you hooked on a phone, and AT&T gets the contract. If you lose your phone, you're out. The replacement cost is $699, and the contract buyout is $350. Losing a $200 phone shouldn't be a $900 dollar mistake. I think the contracts are an issue on how they are structured, with insurance for the number and not the tangible device. I think the insurance scenario is fraudulent, because it was offered discriminantly prior to Apple's request, not the insurer's. What a racket!

The new bill is for $135.62. We used to pay $35.56. I did try to come to an understanding with them, but I could not. I rely on your fairness to see if you could help me with this matter. Thank you.

I don't understand how a company with $123 Billion in revenue, 95 million customers, and presence in 220 countries cannot fix a bill in a timely and reasonable manner. I do not think this is an isolate incident either. Most people I know who've ever had AT&T have had to wrangle with billing "errors."

When I upgraded to the unlimited mobile three weeks ago, they claimed that with this particular plan, they will not accept my company discount. However, my company states that their agreement is for a discount with all AT&T plans.

I used the return label given by them for USPS to send the phone back but now they are saying that they haven't received it and they are charging me early termination fee along with the monthly phone bill. I do not have the tracking number as it wasn't there in the return label and ATT also doesn't give me return label tracking number so that I can track with the help of USPS.

I should not be paying any money to them but now they are charging me around 450 dollars. I have called them multiple times, but no help. I am looking forward to your help.

I have signed with AT&T in February 2011 for a bundle of a telephone service and Internet U-verse. Instead, they emailed me separate bills. Instead of paying $26 for the bundle, I am paying $41 for two separate bills. Every month I call and they said they will bundle it and will give credit, yet the next month, two separate bills again.

I must also bring to your attention that this not my first bad experience with this company. I boycotted them twice before, each time six years. They never changed. If they straighten their ways, I would be encouraged to ask perhaps for more service. But why should I if I am getting all these aggravations.

I think I am going to go on boycott and I will use Netzero again, this time hopefully forever.

We called and complained time and time again, and we got nowhere. It is always the same response "there are no issues in your area". Well, one bar or less when we used to get five is an issue.

We were told last October that if we could just wait, a few months there were new towers going up in our city. Lets see, almost a year now and the service is worse than ever, yet what we get is still the same old "no issues in your area".

They should be ashamed to take our money yet not give us the service we are paying for each and every month!

Every month I get data usage charges on all 3 phones. I called AT&T and they could not explain to me what was causing the charges, and they removed them once. I thought it was all taken care of.

Then it starts all over again. I just called again after a few months of paying it. Now, they said it was pictures being sent via messaging. My unlimited could only be used in my family plan of phones.

So I called again and got a different answer. They say I'm using my data plan even by mistake. My phone is not a smartphone. It takes a bit to access the internet. It is not being accessed accidentally.

I'm tired of AT&T taking my money. The operators actually had the nerve to say it was only $2.

On Friday, he left a message requesting the last four numbers of my social. I called and asked to speak to him. The manager asked me to give him the SS and I asked that I speak with Mr. **, and this angered the manager. He did not want to deal with me because I did not want U-Verse. He had pressured me on Tuesday, when I first went into the store.

I did not hear from anyone, so late Friday afternoon, I called Mr. ** again. He had gone for the day. I spoke with the manager again and was trying to tell him I had received a package with cables, etc. He said I had already told him that, which I had not because I had just received that package that day.

He was extremely rude and of no help whatsoever. I then called in to the number listed on my bill and was told the plan had been initiated and everything was okay. No one had called to inform me as to what had been done.

I have been an AT&T customer for many years and don't appreciate this manager or the employee treating me this way. Today I called again (not the store), to check if the cellphone cancellation was done and asked the rep to check on the internet services. She told me it took two billing cycles to complete. No one had mentioned that to me. If the rep and the manager at the Shallowford store had just called me back, all of this could have been eliminated.

How do you think I would want your bundle of U-Verse when I can't get a simple answer, and if and when I do, I get a different answer each time and a completely different quote from each rep I speak with. I was told to switch over to U-Verse would cost $149 to install.

This is supposed to save me money? I think not. The person I spoke with today said that was not true. Who do I believe? I sign up and then find out the installation fee is $149 after all. Who is the consumer supposed to believe? This is a stressful situation. I’m just trying to find out why I was sent this package and if the promotion was indeed showing on my account.

All could have been eliminated if the store rep and manager had considered me a worthwhile customer. This is no way to get me to sign up for other services, especially at this store. This manager should be fired, period. If he can't be fired, he at least should have some lessons in dealing with customers.

Besides, when I call to complain, I get some young girl with an attitude who tells me, "I hope you don't expect to have perfect service all the time", although I have to pay all the time for perfect service.

I get messages sometimes three days late. Good thing there weren't any emergencies, yet! And letting them take over another cell company is like going back to Ma Bell. What are they thinking?

I hate AT&T, but is Verizon any better? I don't know. All I know is, I pay too much for lousy service and their girlie operators with smart mouths. Makes me want to reach out and touch someone.

I am paying hundreds of dollars a month for services and cannot use them. I am getting no credits for the outages and I am not alone. There are dozens of people on my street affected and nothing is being done. I have contacted the Florida Attorney General, the Public Service Commission, and the Department of Agriculture. I have made nearly daily repair calls to AT&T and I have contacted my ISP company, and nothing is being done to fix this. I need help please.

I really believe they are intentionally doing this to me because no one could be this stupid. I am so glad I have finally found the site to report this company. Please help me because I feel like I am losing my mind because of them. Please help me.

On August 8, 2011, I was told that I was under contract until Dec. 2011 even though they do not offer the same or comparable service. I did not feel it was right, but I said fine, I will use the DSL until my contract is up. Once we started working on the order, the agent stated they would have to run my credit again because this was going to be a new account. I told her I objected to this because I am being told I have to use their service until December but I will also have to get a new account and a new credit inquiry.

I explained that I just bought a car and am in the process of buying a home and I can not have any new inquiries on my credit report and that I did not think it was right that I am being forced to keep a service that is against my will. In addition, I have to have another credit inquiry again against my will and if I do not comply, I will be forced to pay a $150 cancellation fee. This is outrageous!

The agent then stated that she would use my driver's license instead and I said okay, and gave her that information. I ended up cancelling the service altogether and the agent stated she would put notes in my account stating that I would call back once I was billed the cancellation fee and the next agent would read her notes and reverse the fee.

I received credit alerts and on August 10, 2011, I received an alert stating AT&T ran a hard inquiry on my credit report on August 8, 2011. I did not authorize this inquiry and I have tried calling AT&T five different times on August 11, 2011 trying to get this inquiry removed. The first agent I spoke with told me I had to go through the credit reporting agency. I tried that and I can not get a phone number for Equifax without paying for it. I called AT&T back four other times and was transferred multiple times and hung up on three times.

I want this unauthorized inquiry removed from my account immediately!

I was told that they had a new tower at St. Bede, which is west of my home (about 2 -3 miles), and I should get reception now. Foolishly, I believed them, and have been having trouble since. They will not let me out of my contract without paying the early cancellation fees. I rarely can get service in my yard. I can't get service at my mother-in-law’s house either, which they said the new tower would fix that.

My husband and I have been using AT&T since 2005. We have had problems from the get go. The problem we are having now, not to mention all the other problems, is that my husband's phone drops calls all the time. It hardly ever has signal. He can be standing in the side next to someone else who has AT&T with full service and he doesn't even have 1 bar of signal. Whenever he needs to make a call, nearly every single time he has to cut the phone off and then back on.

I have emailed AT&T about the problem and explained to them that I have had to call in so much that I already know exactly what troubleshooting they will do, so I had already done that to my husband's phone. I also told them my husband works long hours and his phone is never available to me except late at night which by then, I am probably in the bed. They still just send emails telling me to call when the phone is available, obviously they can't comprehend what I am telling them. My husband still has the same phone. I have recently emailed them again telling them that the only way to satisfy us is to replace the lemon with a good phone.

Now, with regards to my phone. I went for an upgrade this past April. I went to get the iPhone which was $50.00 with an upgrade. I was really excited about it. When I got to the store, they are out of stock and the online price was much higher than $50.00. I had to have another phone. Well, the guy that worked there told me that the Pantech Ease would be a great ideal phone for what I wanted. LOL. What humor. So I went ahead and got the phone. Not a month later, it had to be replaced. It actually shocked me when they did replace it.

Now, this phone is dropping calls. I have the unlimited data and text on the plan. The data is practically useless because I hardly ever have signal to use it. Also, I tried calling my husband. Well, his phone being completely crap, had no signal so it went straight to his voice mail. I never leave a message to him, I just call back later. Well, his answering machine picked up. I tried to hang up. OMG! My stupid phone wasn't doing anything. I hit end, nothing. I hit it again, nothing. So I slid my keyboard out, still nothing. The last wasn't even coming on. It was pitch black, and I was still hearing my husband's voice on the machine. Eventually the beep came, and on my husband's voice mail you can hear me taking the back of the phone off to remove the battery. That really pissed me off.

They take our money, very happily, but give us poor service. I sent them another email about my phone this time telling them some of what I just typed here. I couldn't get it all in their email box since you can only use 500 characters. I told them that I want the iPhone and that I went to get it in the first place. If they wouldn't do this, I have a lawyer already ready to do whatever it takes to get AT&T off of me. I will never upgrade with them again. When the contracts are up, we are out. I cannot stand AT&T. They treat you like you're scum. They don't care, just as long as you make your payments so they can put cash in their pockets.

On my old iPad, I have AT&T on it, and it was charging me data usage just by turning on the the iPad. The iPad is rigged to use data when it's in the off position. When I found out this error, I cancelled my connection with my iPad. Next, when my contract ends in December, I will cancel my iPhone. I had to use the unlimited plan for my iPhone. Broadband service on the iPhone is $109.00 a month. Verizon was fined by the FCC for the same tactics last year.

Once reported, it took an entire week to get my service back. Nobody from AT&T called to explain what the malfunction was (so you know it was AT&T's fault. If it was my fault, they would have been all over me). There is a physician at this household, and communication is important.

AT&T only gave me a week credit on my account, saying they could only go from the time it was reported to the time it was fixed.

After spending over an hour on the phone with multiple customer service reps, I was informed that I could, a. drive to Indianapolis (2hrs.away @ my expense) to trade in my phone for a refurbished phone with a limited 90 day warranty, or, b.give them a bank or credit card account # to "hold" $115.00 of my money, for them to verify my original phone's condition. After which they would send me, a refurbished, 90 warranty phone, within 6-7 business days. Otherwise, they could (or would) not honor my warranty. I was also informed that if I were an account holding customer that they would just go ahead and process the order & send out a new phone right away. I am being discriminated against by AT&T because I am not a contracted customer, even though I've been a loyal customer for over 7 years & give them $100.00 a month in my business.

The recorded conversation is one of the five times that we called and did not get a call back after being hung up on. The recorded conversation was over an hour long, we gave them our phone number ahead of time which is recorded in case we get "disconnected" yet they did not call back. So finally my husband called them now for the sixth time(8/5/11) and said, "Why would i be paying monthly for this phone and your going to try and make me pay 158 dollars for another phone?" And then they finally offered us a FREE replacement. Although to you this may seem like problem solved, it's not. It's just going right back to square one. at&t was rude, disrespectful, unable to conduct anything business with, and they don't have a set policy, so they are all rolling off what they have as a policy in their own individual minds.

In the Perpetrator's name box it was four different people and we only have two of their first names which are recorded on file. So we put down the warranty department itself.

My confirmation # is **. I very clearly told the girl that I wanted the internet service cancelled because it has not worked for the month of July. They kept saying that they fixed it. About 20 times but it was never fixed. I even got a phone call that it was fixed.

I first said that I wanted the internet cancelled because it wasn't working, then because she was arguing with me I said to cancel everything. Please help.

S **

Also on the back of their billing, if you send them a check, they say you have given them permission to debit your account automatically – sneaky! I have never given them permission and never intend to. I don’t think they should be able to use implied consent.

Called in July when got bill for $159. Was given a $41 credit and told phone service would now be the minimum, something like $65 a month. They lied. I got a letter (which I still have) saying my regular bill would not be $75 a month, but next bill was for $123.

Called again today, August 4th. Again told AT&T representative named Smart that I wanted my phone service reduced to the minimum. I have now been assured again that my phone service will be the minimum, somewhere around $75 or $80 (including DSL service). I don't know yet if this will happen, but I was told I could reduce the $123 bill (which included such unwanted services as 3-way calling, call blocking, call waiting) to about $90.

On July 29, 2011(This was after calling AT&T two different times and speaking to two different representatives to make sure that our contract was up. The representatives that my husband and I spoke to told us we were out of our contract June of this year) we decided that we were going to switch to the Verizon Network. We have heard so many great things about their service. Friends and customers of Verizon told us that they have great services and virtually they have no dropped calls. So, we decided to sign up with them.

Our billing cycle ended 07/23/11. We switched our service over to Verizon seven days after our billing cycle ending. My husband and I were on advanced billing/payment, where we pay for our monthly service at the beginning of the monthly cycle. I paid them $419.86 up to 8/23/2011. The $419.86 included $193.14 that was due for the last billing cycle, and $226.72 for the new billing cycle.

When I called AT&T to ask if they were going to send me a pro-rated refund check from 7/30/11 on, Sally, the representative who took my call, stated that because I was on advanced billing, I did not qualify and would not receive a refund at all. So, I asked her how it was possible that they can get away with charging me for a month of service that they will not be providing. She said, "I am going to send you a link that outlines our terms and agreement for service, which can change at any time.” What if this came into effect after my husband and I had signed the contract, which had expired anyway end of June? She told me it didn't matter and that this would have been made known to us from the very beginning.

However, when my husband and I called to ask about our contracts, neither one of the representatives informed us that if we switched, we should do so at the end of our billing cycle. I asked to speak to a supervisor. And after asking several times, Sally told me that it would be a waste of my time, because they were not going to help me. She transferred me over to someone named Danny. I asked Danny if he was a supervisor and he said, "No, I am a senior representative". He told me the same thing Sally said. I asked both parties to produce the contract with my signature, where it states that they do not pro-rate bills and that advanced billing customers are not eligible for refunds. Neither one of them could produce it. Instead, they said they can send me a "link" to their website, where the terms and conditions of service are outlined.

I do not understand how these companies can get away this. If they had told me about this over the phone, I would not be stuck paying them and another wireless company. I would have waited till the end of the month to switch over. The best solution they offered was "reactivate your account with us, and you can use up the month you paid for". What clowns!

One of our five lines was upgraded in March. Again, this has been an ongoing problem since February. We upgraded one of the lines one month after the service went bad. We were told over and over by AT&T that it was temporary and would be fixed by a certain date. The date got later and later. Since we upgraded ONE of our FIVE lines, one month after service got BAD, Cathy Solem pretty much told me that it was our fault and that we should have never upgraded the one line if service was so bad. Like I said, we upgraded one line b/c we had faith (after one month) that AT&T was going to fix the problem. 6 months later, we are still having the same issues. I have never seen a company treat a customer of 11 years so terribly!! We are paying for something that we can't even use and have been for 6 months!!

This is a RIDICULOUS company and in my opinion, should be shut down!!!!!!!!!!!!!! We are now doing research on verizon and hope to terminate service with at&t very soon! And, by the way...I only gave them one star because I had to select something. I would rate them a NEGATIVE 10!!!!!!!!!!

I called AT&T support about this and was told the $24.95 price was a promotion price and that I did not qualify for it. My only option was to accept the $37.95 monthly charge or reduce my service back to the previous level, but that level will now cost $24.95. I asked to speak to supervisors or someone who could actually resolve this but was told no one had the authority to give me the $24.95 price and was given the runaround about talking to anyone else.

After I said I would now be dropping AT&T service, I was forwarded to the "retention" department which told me they could give me the $24.95 price for 12 months if I agreed to a 12-month contract.

I will be dropping AT&T in 12 months.

The store advertises 4g phones but does not even have 1g. Before my 30 days was up, I tried to return the phone and disconnect the service. I was promised that the problems would be fixed in a matter of days. This was a lie in an attempt to keep charging me for services I cannot receive. It has been three months now and the problem has only gotten worse. A later attempt to return the phone and I was told that there will be a 375-dollar disconnect charge for canceling the plan.

Well, I still have this sorry phone and terrible service.

Then the customer service rep tried to sell me other services that I don't need.