Hyundai Reviews

On August, while in a strip mall looking for a parking space, my car went out of control causing a five car accident. Hyundai refused to turn over my car to my insurance company for inspection. It has been two weeks and I am totally in the dark except that I was told that it now was being handled by the National office. It could take 10 weeks to be inspected. It does not take that long to build thousands of cars.

There is no doubt that time is in their favor since I will soon have to rent a car at my cost. It is near impossible to contact the CEO, to expedite this matter.

My vehicle went in for rust removal. Since I got it back, there has been wind whistle through the windows. When I received the customer service call after the service inquiring if I was satisfied with everything, I indicated that I was not and explained in terms of the wind whistle. I still have not had any response from anyone at this dealership.

My vehicle is within the 10-year/100,000-mile engine train warranty but Hyundai refuses to honor it or to show documentation that excludes these essential power train non-wear items from the warranty.

I am out over $800 over this dispute.

After 6 months of owning the $ 23000 car, which is covered under the Hyundai warranty, I am extremely unsatisfied. Two weeks ago, I brought the Accent to the dealer due to a steering issue i had. They told me the front rim was dented and it was $ 155 to repair it. So, I agreed to this, seeing as it could have been possible as we have terrible roads over here. The following day, the car was making a whistling sound coming from the front tire that they worked on. The day after, I went back and it took them 1 hour an a half to figure out the problem. They charged me $90 without notice or knowledge that I had to pay for them to recheck the car (normally any garage or mechanic will call you first or consult with the client before putting a price to anything).

The following week, I noticed a very loud rattling noise while starting the ignition. So as furious as I was, I called the dealership and asked them if they had room to see me. They advised me not till next week. So, I decided to bring the car to another dealer, because it is extremely inconvenient having a brand new car making this noise and causing me so much issues. The service at the new dealership was very kind. I asked if they can take a look at the lights and the rattling sound. They checked it. And then, they called me back a few hours after, saying the tail lights were not screwed in tight, and the metal shield beneath the vehicle wasn't intact enough. They fixed everything and charged me once more $70 without notice! Logically speaking, why would this not be a defect and not under warranty?!

I am extremely frustrated. I never loosened anything on my vehicle. This is an issue that came from the manufacturer. This is a product complaint! What I want from you right now is what Hyundai promised me, which is if anything doesn't sound right with the car, you will come in and will examine it for free. That's why you have a warranty! Where is the promise in that? Does Hyundai just talk strictly out of nowhere just to sell a car and make a couple of bucks commission? I refuse to pay for issues that were caused by bad mechanics from Hyundai's part.

I got a feedback from the market that during 2005-2006, Verna local production had this oil defect and the solution is replacing the motor, but they did not do that and let me suffer. Until now, I have to check the motor oil each 2000 km and add more oil to avoid motor problems. 10 days ago, I had another shock with a Hyundai service center in Egypt. I went for a major maintenance (with changing all fuel tube tree) but after I took the car, I found a problem in acceleration. I went back to them and they told me that a motor sensor need replacement. I went to another non-Hyundai general service center and they told me that the fuel tube tree was fixed in a wrong way, and this has no relation to the motor sensor.

Now, I have no trust in Hyundai in Egypt. Even though I want to sell the car, I found out that I will have to go down 20% less than the market price because of the manufacturing defect it has as it needs a new motor. So I have lost my money and my time because of my wrong choice by choosing to buy this measurable car, and now I am experiencing acceleration problems because of the Hyundai service center's bad quality in fixing the fuel tree. It is very disappointing and frustrating to have this experience. I met a service manager in Audi who advised me to write to Hyundai HQ about this, and i am doing it now with no hope after all what I have experienced in the last 5 years with Hyundai in Egypt. During the last 3 years, when somebody asked me about what car to buy, I strongly recommended to not go for Hyundai in Egypt as if the car will have a manufacturing defect, it will not be fixed and you will be losing tour time, money and even safety.

This is based on my experience and other people's experience when I met them in Hyundai's main service center during the 3 times I sent the car there to fix the manufacturing defect during 2006-2008. Again, with no hope, I am writing this and hope that this will make you be aware about the bad practice by Ghabbour here in Egypt; that one day will affect you sooner or later. I will help in building a community for customers who suffered from Hyundai in Egypt to bring the real image of Hyundai in Egypt to people who are thinking about buying a Hyundai in Egypt.

Tell me why my $42.000 Genesis should need tires. We only do local driving. I'm not very happy.

For the trunk problem, we have had the car in for service five or six times for a total of eight days. It has never been fixed. Now Hyundai has informed us that they are closing our case. This car is a lemon. We need to reach John Krafcik, CEO of Hyundai, for his help with this ongoing problem. Please, help us. We have leased Hyundai before, but this has been a really bad experience. Please, contact my husband at 908** or at **@verizon.net. Thank you.

About 3 months ago, I took my car back to the dealership because it was 'lurching' at around 45 mph. They looked at the transmission and told me everything was fine, it checked out. Then about a month ago, I took it back to the dealer because the lights all burned out at the same time again. They checked it and said it was just the light bulbs. So they replaced all the lights in the rear for 45 dollars, gave me a printout of my visit and said they checked the fluids, etc. and everything looked good.

Last Saturday, I was heading out to get the oil changed. The check engine light came on and there was a slight knocking noise. After the oil change, I took it directly to the dealership. I got a call from Adam on Wednesday telling me that they were going to have to take the motor apart to check it out. He said he needed my permission to do so but also asked if I had all my maintenance records. He said that if they get in to the engine and see that there's 'gunk' in the motor, that's a sign of poor maintenance and it wouldn't be covered by the warranty.

I told him I had the majority of my records. He said the tear down of the engine would cost $360 and I would be responsible for that fee if they find that this problem wasn't covered by the warranty. I gave him the approval to tear down the engine, sure that they would find the problem to be from something covered under warranty.

He just called me this morning and left a voicemail that the problem is maintenance related. I should call Valvoline or my insurance company because the problem is not covered under warranty and a new engine is going to cost me $4,500. He said the engine was 'starved for oil'.

I think they are trying whatever they can to get out of honoring the 10-year/100,000 mile warranty.

Now I have a car that I can't drive because of safety issues and not one representative from Hyundai cared that my car was is unsafe to drive while I'm still paying monthly payments on the car. It's amazing how Hyundai voids a warranty after their authorized dearlership install parts when you didn't ask them too. I eventually was sent an official letter from Consumer Affairs stating that they paid me for this service. Well Hyundai, if you paid me for this service, I'm still waiting for the Check!!! Don't TRUST Hyundai. As there commerical says, They shoot straight with their customer. Yes they do, with lies to avoid their obligations.

Even though we had an extended warranty, my wife had to pay to have it fixed. Just about a year after, the airbag light went off again and now the dealership will not cover its parts. The dealership said the part is now out of warranty and we would have to re-buy the belt. The belt works fine, but the light will not go off.

The first time I had to replace this part, the car only had about 14,000 miles. I thought I just had a defective part. The dealership replaced the part under warranty, so that was fine. But now the same part needs to be replaced. This makes me wonder about the quality of the parts Hyundai installs in its vehicles and makes me a little more reluctant to recommend one to my friends.

I have also had problems with the power locks. Sometimes I am unable to operate the locks from inside the vehicle, thus causing me to have to press the lock/unlock button several times just to lock or unlock the doors. I do not believe I should have experienced any of these problems in a car that is not even three years old.

The Attorney General of my state wrote them a letter regarding this life threatening defect and Hyundai said they only cover seatbelts for the first 5 years even though I purchased from day 1 a 10 year extended warranty from them and was told by the dealer that it was a bumper to bumper warranty.

I called the Hyundai Customer Affairs 800# and was e-mailed a form to transfer the policy into my name. This form is for a sale to another party. Since we jointly purchased the car and jointly applied for this insurance it should already be in my name! I did not sell my car. Of course, I had to pay for all the repairs that would and should be covered under the HHP policy as I need to drive my car. I was told by the CS representative at the 800# it will take 45 days after they receive the form to transfer the policy to my name and cost $35 ...and they still may not cover this claim. All this is because Or. DMV mailed Hyundai a "title transfer" notice (took his name off title put mine on) so they said it shows the vehicle was sold. The dealership service manager told their insurance department that my husband died and it was not sold ..they have serviced the car for 10 years and I was the owner. But that doesn't matter...the computer shows a red flag and no human common sense applies!

I also have extended Roadside Assistance good until 2011 (part of a class action settlement from Hyundai many years ago) that will not be honored by Hyundai. Good thing I have AAA in my name.

I believed everything had long been taken care of but I forgot Hyundai extended warranty coverage..until the car needed repair again and I was treated as a non-person by Hyundai. . This coverage expires in 10/11 so perhaps if Hyundai stalls long enough the policy will expire and they won't have to pay. As I told the person who assigned me a case number at Hyundai USA Customer Affairs, I like my XG300 very much and was going to buy a Hyundai Sonata when I need a new car......now I will not! Even after 2+ years since my husband died,I am still fighting red tape,sexism and age discrimination from bueaucratic idiots.

I am very disgusted since my last car was a Ford, which I had 17 years and it had no rust to speak of.

I would like to purchase a new car sometime next year and before this, I was definitely considering another Hyundai. Now I will have to rethink my options.

On June 15, 2010, I took the car back to Malloy Hyundai because the rear passenger side door would not remain closed. I would hit the button on the door, the button on the roof, or the key fob and the door would close completely shut, and pop back open. This happened about 10 times with my cutting the car on and off in attempts to get the door to close. After about 10 minutes, I finally got the door to close. I was out of town with this first occurred and it was 10pm and I was attempting to drive back home. I couldn't leave until the door stayed closed. My triplet 1 year olds were in the car. Malloy performed service on the doors at this point. The car had 27,995 miles on it.

On June 22, 2010, I took the car back to Malloy Hyundai again after being parked at the daycare center and the gear shift getting stuck in "park.” Again, the car would start but I could not get the gear to move out of "park.” I called Hyundai roadside assistance and the tow truck driver used a piece of a tool to pop the gear so that it would move from "park.” I drove the car to Malloy Hyundai and parked it. I tried to turn it back on to move it out of "park" and the gear shift was stuck again. Malloy Hyundai performed service and repaired it. The car had 28,298 on it.

On July 2, 2010, I took the car back to Malloy Hyundai again because the rear passenger door would not remain closed. I would hit the button on the door, the button on the roof, or the key fob and the door would close completely shut, and pop back open. This happened for about 5 minutes with my cutting the car on and off in attempts to get the door to close. I finally got the door to close. Malloy performed service on the doors at this point. The car had 28,928 miles on it.

On October 11, 2010, I had to take the car back to Malloy Hyundai again because the rear passenger door would not remain closed. I would hit the button on the door, the button on the roof, or the key fob and the door would close completely shut, and pop back open. I got the doors closed by disabling the automatic power feature and physically snatching the door and slamming it closed. Malloy performed service on the doors at this point. The car had 35,117 miles on it.

On March 1, 2010, I took the car back to Hyundai because the rear passenger door would not open or close at all. The motor had gone completely dead. This was my birthday and I spent almost all morning in the shop waiting for them to get me a rental car so that I could have a way to pick my children up. The initially told me that I could keep the car until the parts came in but what am I going to do with a van that the back door doesn't open? I consider that to be a huge safety problem! God forbid there is a fire or an accident and I can't even open the door to remove my children. So after a little pushing, they got me a rental until they could complete the work on the van. By this time, there was also a recall on some parts on the doors so that recall was taken care of as well. However, I have had the same address and phone number since I purchased the vehicle and I was never notified by Hyundai of a recall! The car had 41,741 miles on it.

May 13, 2011, I took the car back to Hyundai after several instances of my closing the door and coming out of a store or daycare to find my van door wide open. Someone could have stolen the van, been waiting inside the van, or stolen everything out of the van. They have tried to get the doors to open on their own but it will not happen while I'm at the dealership. I called Hyundai Consumer Affairs and began a case (case number **) and was told that someone from the Regional office would contact me within 4 business days.

On May 24, 2011, I called back to the Hyundai Consumer Affairs because no one from the Regional office has contacted me. I was told that a message would be sent over and I would hear from someone. As of May 27, 2011, I have not received a phone call from anyone at the Regional office and Hyundai Consumer Affairs simply said that they will send another message to them. Malloy Hyundai sent my car to the Hyundai Technical School in Fredericksburg, VA where all of the training for repairmen is performed and they were unable to identify why the doors keep opening. At this point one of several things needs to happen: 1) Hyundai needs to provide me with a new van that is later than the 2008 model because obviously that year has had serious problems; or 2) Hyundai needs to refund my loan so that I can go somewhere else and purchase a reliable vehicle.

He then told me in a threatening tone that I have to get this filter replaced before the vehicle hits 15,000 miles or it would cost me more money for repair! I asked what was he talking about and how that could cost me more money for repair. He said that they would have to flush the entire unit with a special fluid in order to repair the damage. Needless to say, I told him that he was full of it and asked a different Hyundai worker outside the building if he had heard of such a thing and he said no. This Hyundai worker was trying to get me purchase a filter that I did not need to replace and lied about it. If my mother was the one to take her car in, she would have said okay. She is 75 years old and would not have known better. He tried to get me replace something that didn't need to be replaced and then got angry when I wouldn't do it. The place needs to be investigated! With the amount of elderly in Florida, they are ripping people off.

He told me to take the print outs to the dealership and ask them why they were using the old black silicone when time and time again I was back with more problems. I brought my car back to the dealership with the papers and left my car with them to take a look. The next day, I called to check up on the car and they told me that my mechanic didn't know what he was talking about and they only used gray rvp not black. I told him I looked at it myself and it was black. I asked him why I was back there time and time again to get the sealant fixed, and it was never fixed. He tried to sell me a new oil pump at the whopping price of $850.00 and refused to take another look at the sealant or Re-do it with the correct gray silicone. (They also tried to sell me a new timing belt which I just recently had put in, guess they just wanted to see how stupid I was).

I told him I was coming to pick up my car and to not touch it or do work on it. I then told him when I picked up my car I wanted a print out on any and all maintenance they have ever done on my car including the numerous times I was back for them to work on this same oil problem. He informed me that the smaller dealership in Cottonwood I had bought my car from and had work done at, had no computers and that all paint. Work was only done by the books. (Since then they moved into a larger building next to Walmart and the small dealership building is closed). Interesting enough I saw many computers there, every time I went there the maint. Man looked me up in his computer. Why would a car dealership not put maint work into a computer? How would they look up any past work done on cars there?

When I picked up my car, I asked the Hyundai clerk if I called their corp office and demanded a print out on my car if they would have it, he said no once again everything was done on paper. Now I have no proof what so ever that this dealership has done any work on my car "oil problem" wise and nothing to work with. They only wanted to sell me and oil pump and refused to redo the seal which has been the problem from the start. They said since my warranty is up, I would have to pay for everything.

I contacted my new mechanic that found the sealant problem and had him price out sealant/new oil pump, parts, labor and he gave me a quote of $958.00. Considering the dealership wanted to charge me $850.00 for just the pump not including parts and labor (not to mention them refusing to redo seal) my mechanic gave me an awesome price. He is even willing to speak on my behalf to Hyundai Corp. office but once again I have no proof that these people messed up time and time again on my car. The same mechanic from the smaller building went to the new one next to Walmart and he refuses to admit any wrong doing on their part. I'm not sure what to do anymore other than campaign to the BBB and Hyundai sites warning people to stay away from these scam artists.

In the mean time, I bought a lot of oil to keep it full until I can save up enough money to get my oil leak fixed by my new mechanic. Being a single mother with two children, times being hard, it's going to take a while to save up the money to have it fixed but right now I don't have many options. Thank you for listening, even if I don't get a response, it feels good to get my problems out there. I will also be sending this out to the BBB.

3 months after buying my car from the dealership, my gas pedal failed to work while driving on the highway. The "computer" said everything was fine, but when the owner of the dealership drove my car and couldn't get past 20km/hr, it was obvious that it was not fine. Lina acted as if she didn't hear any of that and that computers themselves don't malfunction. I am particularly concerned as there are similarities between my incident and the reason for the recalls of the same car in the US. However, Hyundai Canada is showing no concern for people's safety. I wrote Chad **, the company's PR manager an email and hope to get a response back.

In the meantime, I am going to continue fighting to get what I am entitled. Hyundai is avoiding the obvious signs that will contradict their findings. What is worse is that they just don't care. I am tired of having these large car companies (Toyota, most recently) play with people's safety because it is cost-effective for them to do so. I am inviting Hyundai Canada to set themselves apart from the others, take ownership and provide the services their customers are entitled to and show a real concern for the safety of their drivers. As a side note: Have you noticed that their own employees don't even drive Hyundai vehicles? I suppose they know that the safety of their life is not worth the risk of driving one of their own.

There have been shifting issues, mount bracket issues & transmission sensor issues which resulted in my vehicle being undrivable & having to be towed (at my expense) back to the dealership for inspection/repairs. As of March 15, 2011, the vehicle has been returned to the dealership for additional transmission issues. I received a call on March 16, 2011, from a Service Tech at Southtowne Hyundai stating that the refurbished transmission with only 19K miles on it will have to be replaced again. The original owner with a 7 years old vehicle and only 89K miles on it, so 3 transmissions in total.

I have made 4 trips so far to the dealer in the past year for repairs in my transmission and my warranty expires at 100K miles. Hyundai does not provide extended coverage on replacement transmissions. Once you reach 100K miles, any issues or replacements are an out-of-pocket expense no matter how many times you've had to have your transmission replaced. This is unacceptable. I will never purchase another Hyundai vehicle & hope that this information reaches all consumers considering the purchase of a Hyundai.

This 2006 Hyundai Sonata will cost hundreds to diagnose and repair. The car owner should not have to pay for a demonstrated safety defect.

My daughter suffered a concussion from the impact and has missed work and school because of the injuries. She is in her senior year of college and has maintained a 3.65 gpa so missing class is very important. I hope we can get some answers from Hyundai.

After towing the vehicle to our nearest Hyundai dealer (Walser Hyundai), we were informed that the alternator had failed and it needed a new one. As for the inability to engage into park, that was related to the dead battery (power is needed to run a solenoid to disengage the drive system prior to putting into park. Needless to say, we were happy with the fix; unaware that an underlying problem was over looked.

Fast forward, 2 years later. Another battery failure. Just a momentary idiot light flash this time was noticed This time, we had it towed to another dealer (Morrie's Hyundai). The initial diagnosis was a fried battery that was unable to hold a charge. A 675 Amp battery that was just able to put out over 200 Amps. Upon further examination, Morrie's found that the replaced alternator was covered in oil.

This condition was found to have fouled the brushes in the unit, and caused it to fail. During conversations with the service manager, we were told that this oil condition was caused by a leaky valve cover gasket, and was a known issue in other vehicles. Nonetheless, we we informed that Hyundai would be back charging Walser Hyundai for botching the first fix and not completing a thorough examination as to why there was a failure in the first alternator.

My issue with Hyundai is that I had to pay for a battery replacement when the battery would no longer hold a charge. The cost for a new installed battery was $140.00. My argument with Hyundai motors is that I think that the failing alternators that were fouled with oil, caused my battery to deep cycle itself inflicting undue stress on the inner materials and causing premature failure. We're talking about a 4 year old battery Most batteries will last an average of 5 to 7 years before they fail to hold full amp loads. The battery had a 2 year warranty and Hyundai refused to consider the replacement as part of the warranty work.

We have talked with the Hyundai people about this. I have been unable to get anyone with ant technical knowledge to discuss this issue with me. Hyundai considers this issue closed and will not negotiate any further. I own 2 Hyundai products. I love the cars. I am not looking for total refunding of the charges. You would think that a consumer satisfaction issue would prompt them to be a little more flexible and meet me half way.

The Case number at Hyundai is: **. We spoke with a representative named Jeff. His phone was ** ext **. When I objected to his determination as to the redemption of the charges, her referred me to the senior person in charge of the decision. Her name was: Anela. She gave me a case number of: **. She then directed me to use the National Arbitration Forum (www.arb-forum.com) listed as part of Hyundai's service for warranty disputes. Unfortunately that service as of August of 2009 no longer will take on disputes of a consumer against a business- get that! My economic damage is that of $140.00 and the general dissatisfaction of getting reamed by a company that will not negotiate.

I owned a 2009 Hyundai Sonata. On my way to work on July 07,2010 going into a curve, I hit a tree. I don't know what happened. I felt the impact and when I looked up the tree was in the center of my car. The weather was good. I was not speeding and my focus was the road and getting to work. The speed limit was 40mph on that stretch and maybe a little less than that is the speed I hit the tree. I was alone. Thank God and my car was equipped with (8) air bags. The motor was literally pushed to the inside of the car.

When I looked up, I could see the tree and the entire view of my windshield. I remembered looking down at the steering wheel and I saw four corners of white cloth. The cover was still on the horn. Air bags didn't come to mine and I didn't give it a second thought at the time. I had the desire to lay down and that is what I wanted to do. I took off my seat belt and opened the car door to get out. I managed to get my left foot on the ground but I couldn't get my right foot out. A lady had stopped and told me help was on the way and that I couldn't get out of the car. I insist I needed to lay down. She told me to push the seat back and I said it was stuck. I heard sirens and a mans voice who freed my foot and off to the Shock Trauma Hospital I went.

The damage was internal injuries that caused me to loose a portion of my small intestine, a portion of my colon and my spleen was damaged but that wasn't noticed until day 2, when they found out I still had internal bleeding. So instead of them opening me back up again, they did a microscopic percedure to block my spleen off. I had a (6) inch laceration on the inside of my right knee where the bone stuck out, a hair fracture on my right elbow and broke my right ankle in (4) places. The doctors said the seatbelt saved my life and if the air bags in my car had deployed, my injuries wouldn't have been as severe. I was just cms away from having to wear a bag for the rest of my life. It took (42) staples to close up my stomach, (15) stitches for my knee and I have (2) plates, (7) rods and (11) screws in my foot.

I know I probably would have had injuries if my air bag would have done it's job, but I don't beleive my injuries would have been as bad. Four months later, I am still carrying a pocket of bruised tissue on my left side the size of a brick and a bruise in my right breast the size of a half dollar. I'm still under Dr. care and out of work on disability. What do I have to show for all of this, a lot of pictures and a bunch of scars. I did get a lawyer, but while I was in the hospital, the insurance got control of the car and sold it. Therefore, I have no evidence and no case. That itself is so screwed because Gap have not settled yet and I'm still making car payments. I need to know if I have a case with just my pictures as evidence. Now, I read about a recall on Hyundai Sonata 2009-2010 to fix steering column and recall for air bag failure. I was never notified.

After researching further, we were made aware that the engine was covered under warranty, however, the car was already apart and the engine was out. We were advised we could send the paperwork, cancelled check and registration to Hyundai after contacting their Consumer Affairs Division. They would review and make a good faith effort to try to reimburse for the covered part. After 2 - 3 weeks of requesting information, I called today, 11/8/10, only to be told they would not reimburse for anything as I did not take it or tow it to a dealer.

I am truly disappointed and disgusted with the way Hyundai treats its consumers. This is not the first time I have had an issue with them and they were of no assistance. There was a recall due to their own issue with plugs not being installed in the under frame and had our vehicle for a week. They did not supply a rental and the dealer we used told us he was in a business to make money, not lose money when we asked for a loaner vehicle. I have never experienced an organization of this size or caliber that treats their customers this way. I will never buy a Hyundai product again and will be sure to tell anyone I know that is interested in buying one my experience with them.

In order to achieve good results on the survey, they schedule less appointments rather than having an adequate staff. Lately, they do not answer the phone. I called a dozen times in one day last week and left messages and they still have not called me back. I had to take the car into another garage to have headlight replaced and had to pay for a warranty item because they have not called. It appears they do not want to honor the warranties. Had to pay for warranty item at other garage. I have a rusting 14 month old car that should be covered under warranty and no place to take it.

After three days of phone calls, I reached Borg Warner only to be told that they have a license agreement with Hyundai and are not allowed to sell any replacement parts to the public. How nice! The only solution is to buy the entire traction Control Module for the modest sum of $695 in order to replace the $20 bearing and the $8 seal! If I take the SUV to the dealer and have them perform the work, it will cost the tidy sum of over $1200! All this expense to repair a common wear item that should cost under $30 and can be done by any back yard mechanic. What a rip off! Hyundai may be getting a great market share now but decisions like this one will more than likely bring them back to reality, I hope. Great vehicle until you have to fix it! Ouch!

Upon further review of this matter, I have discovered that on April 16th 2009, Hyundai issued a recall regarding this very matter to which we never received notice. As a matter of fact in August of 2008, the vehicle was at Hyundai of Westchester (1000 Saw Mill River Rd., Yonkers, N.Y. 10710, Invoice number **) for 52,500 mile service and this corrosion should have been uncovered at that time. Therefore, prior to taking any legal action regarding this matter, I would like to hear from Hyundai Motor Corporation regarding reimbursement of the undue charges paid.

I will be happy to supply Hyundai Motor Corporation with copies of the paid documents and pictures of the prematurely failing undercarriage.

I took my car back in on September 8th, 2010 and they did two of the three items claiming that one was already done. Gurley Leep and myself went back and forth about this recall when, in fact, it was not performed. They told me that I had to leave my car another day so this could get done. They would not give me a rental car when this was, in fact, their mistake, not mine. They treated me like I was nothing to them. It is not my fault; they are the dealership.

This is the worst car I have ever had but with all these repairs, I cannot afford to trade it - maybe someone will help me by stealing it!

I was somehow able to get the car off the road (barely over the yellow line). I tried to look at the front right side, but the car was so close to the freeway I would have gotten hit. I didn't know whether to stay in the car or stand outside (if the car would have been hit, either way would have been deadly). A police man came by about 10 minutes later and asked if I was okay and had me try to start the car. The car would not move as if the gears were gone. He used his patrol car to move the car from the roadway and down into the desert median. It was at this point that we took a look and could see that the right front tire was facing out approximately 45 degrees with wheel housing and fender damage. I called a friend and a tow truck, and went to work.

The car was taken to a mechanic's house and I was told after his inspection that the lower control arm completely separated/detached from the subframe, with chunks of the frame still attached to the control arm hardware (noticeable severe rust/corrosion). When the lower control arm detached from the subframe, it caused the half shaft to detach from the transmission resulting in damage to the wheel housing and quarter panel from this partially detached wheel. After looking on the internet, I noticed that there are several other cases exactly like mine. My problem is that I purchased this Sonata in 2001 from a Ford Dealer in Tempe Arizona, the vehicle was built in California. I took immaculate care of my vehicle, making sure it had all required maintenance and just recently, had 4 new tires put on. The car drives wonderful and has been an excellent car for me until this situation happened. It doesn't matter how many miles your vehicle has, the wheel should not come loose from the frame.

I contacted Hyundai Consumer Affairs today and although they listened to my concern, they basically told me a case number but that it had been closed due to the fact that my car was not built in a snow belt. My case number is **. My problem with this statement is that my Hyundai Sonata may not have been built in a snow belt, I'm quite sure you'll find that it was built in California. However, I moved to Baltimore, Maryland in May of 2002 and lived there until August of 2008 when I returned to Arizona. So I was in a snow belt for 6 years and the attached pictures will prove that my car, whether on the Campaign #089 for subframe corrosion or not, could have caused major nightmares for a lot of people on August 27th had I not been able to somehow muscle it off of the road.

I was told by Hyundai Consumer Affairs that the only thing I could do would be to get the car to a Hyundai dealer and they would take a look at it. Most likely, charge me a diagnostic fee and let me know what to do from there. I contacted Avondale Hyundai and they said they were not part of the campaign because vehicles out west do not have this problem, they don't corrode. I say, bad answer. I cannot believe that this is not being addressed in a much more urgent matter. I guess it's going to take someone dying to fix the situation. I do not have any other vehicle, this is my only mode of transportation and I need some answers. I have been driving for 36 years and being raised with 5 brothers, I have done my share of mechanical work and I have never experienced anything like this. Driving down the road and your wheel comes detached from your car, come on now. I have no idea what to do from here but wanted to contact you for advice. Should I get an attorney?

Most recent service was at Global Auto Mall on fall of 2009, again for engine noise/acceleration issues. This time, when we took the car in on July 17th 2010, they initially indicated they had a loaner (that was arranged by Tom, service agent). But when my husband got there, he was sent to Enterprise Car Rental in Greenbrook for a rental costing $40/day. Tom indicated they would reimburse for the rental. Tom called us about the Sonata 6-7 days later indicating the car needed a whole new engine. They needed also all of our service records, up to 31,000 that were done at Global, after that we serviced near our home where it was more convenient. We sent all the records we had, we were missing two or three oil change paperwork. Our service guy moved and he could not locate those records.

Global Auto Mall told us they would not do the car under warranty and we should call Hyundai Consumer Affairs, which we did. They indicated that it is up to the dealership, while the dealer says it's up to Hyundai to repair under warranty --classic case of consumer ping-pong, where I am the ball. We faxed in the last of the documents on August 26th to Hyundai Consumer Affairs and it was indicated that there would be three days needed for resolution. That would be today, August 30th. When I called today, they didn't have the fax attached to our files. So after managing to get the rep to attach it to our files, we were told it would be yet another 3-4 days for resolution. I indicated that was unacceptable and I wanted a resolution today. I asked that our case be prioritized after six weeks of nonsense! Incidentally, Global Auto Mall does not intend to reimburse us for the rental amount because they state they are not working on our car. It is just sitting there! Unacceptable!

This has caused extraordinary problems for my family at home, since my daughter intended on taking the '06 Hyundai to college last week. She is now delayed and will have to be off campus housing without her car until this is resolved. We will make added trips and incur added expense to drop her off at school 4 hours away and then have her train down when the car is repaired. I never had an issue with Mercedes Benz or Audi or for that matter, Chevy Suburban or GMC Yukon regarding warranty work or customer service. A warranty is only as good as the brand behind it and customer service is only as good as your dealer's personnel!

Clearly, Hyundai and the dealers need to understand the impact of an unhappy customer because I will let everyone know my experience and no longer promote the brand. I will not buy another Hyundai and will spread the word. Incidentally, I intend to see this resolved as well as the fees back with respect to the rental car. After this, I will buy strictly German or American vehicles. This round with Hyundai was the experience of a lifetime, not just for myself, but for my two college children who will be making their own vehicle purchases in the next year.

I contend that in spite of documented and regular maintenance, the part failed because it was defective, not because it was abused. The mechanic told me that I should have expected more durability and longevity from the transmission and that the regular maintenance that was performed would not have prevented the failure of a defective part. I believe that a consumer would reasonably expect a transmission to last longer than this one did and therefore, Hyundai should have helped with the replacement of the transmission. I would urge any consumer to do their homework and petition other Hyundai owners concerning their customer service experiences with Hyundai Motor Corporation before they purchase one of their vehicles. I paid $2000 to have a used transmission installed in the car. A rebuilt would have been in the order of $3500.

So I went back to the dealer, and pointed out the noise to one of the mechanics after the Hyundai rep had already been there. Again, the mechanic acknowledged the noise and said that it was probably some "clock spring." The dealer supposedly replaced this part and said the car wasn't making the noise any longer. I go to pick up the car and notice that the noise is still there. At this point, I didn't even argue with the dealer because I was already frustrated.

Now, I contacted Hyundai consumer affairs and they said that there is nothing they can do because the Hyundai regional rep has the final say. I also want to point out that my wife has a 2011 Sonata as well and hers does not make that noise. I'm afraid that this noise can turn into something dangerous and I don't know what to do.

On August 6, I asked the dealer (Mr. **) to cancel the booking and refund the booking amount and he agreed to refund money within 8-10 days. However, now he is not even refunding my booking amount citing that there are no funds in their account. Could you please advice, how should I get my refund of my booking amount from them?

I am now being harassed by the above company for over $8,000.00 for repayment for the car. I want them to remove the repair amount of money, which was close to $4,000.00 and acknowledge their warranty. When this all happened I contacted the Attorney General but the auction process went too fast and the Attorney General's office said that we no longer had the car and there was nothing they could do. Is there anything I can do to have them remove the repair amount that is owed?

There is a law that states if a price is advertised more than 3 months it cannot be called a "sale price" as it is legally considered the "real price" at that point. So here is where things get funny (and possibly not legal). At this point they are charging you (say) an extra $3600 on the price. They are stating on the website to give you a $3600 gas card. So at that point they cannot call it a Free gas card. There is a big disclaimer at the bottom of the gas card promotion but virtually unreadable on the website. Is this promotion legal? I wish I knew and I wish I knew who I could contact to whistle blow on Hyundai Canada because if not illegal, then it is extremely misleading. Other than that I am enjoying my new car.

When I called my Hyundai dealer, I did not explain what was wrong with the car, only that I had a new set of tires mounted and the ride was then terrible. The struts locked up he says, they do that all the time! So, what is Hyundai’s' remedy for what is obviously their design flaw? There is no remedy; you have to buy new struts---for $800! What a load of crap, I've never heard of such a thing. They know there is a problem with their struts but refuse to address it. I’ll remember that when it is time to buy a new car!

I owned a 2007 Hyundai Tucson. Most of the reason that I purchased the car was because of the warranty. The salesman said that the car came with a 100,000-mile bumper to bumper warranty. Silly me, I believed him. At 92,000 miles, I took the car to Randy Wise Auto Mall in Flint, MI because it was making a strange noise. They said it was some part I'd never heard of but having to do with where the drive shaft meets the transmission. To Randy Wise's credit, they assumed that it was covered under the 100,000 mile warranty and was shocked to find out that Hyundai wouldn't cover it.

They said the repair would cost me $1,400.00. They gave me a number to call Hyundai directly. I called and was connected with a very smug sounding woman. She said they would not pay to repair the car. I reminded her of the warranty and pointed out that the part that needed replacement was indeed a part of the power train. This woman rudely said that it was not covered and if I will look in the manual that came with the car, it says that only certain parts of the power train are covered and not what the salesman told me.

I told her that I did not purchase the manual first and then buy the car. The manual came with the car and that the salesman specifically said: ‘100,000-mile Bumper to Bumper warranty’! At that point, I asked to speak to a supervisor! She said that she could not transfer me to anyone. Yeah, right. To be fair, Randy Wise Auto Mall treated me fairly and was as shocked as I was that Hyundai would not cover the warranty. Randy Wise sells American made cars also. However, If you buy a Hyundai, you may run the risk of being treated like I was.

Chances are good as I am no one special but just a fool who was silly enough to purchase one of their automobiles. Maybe in Korea where these cars are made, they purchase the manual first before they buy the car but here in America, we tend to take the salesman at their word when they say ‘100,000-mile Bumper to Bumper Warranty’. This car has required too many repairs for it's age. Next time, I will buy American!

I was told the same thing. I got some double talk but agreed to what was needed. It started at $1400.00. Then I was called and told an additional work at $400.00 was needed. I agreed and waited all day on 7-16. I was given a rental car, then left. I called the next day, and I was told the car would not be ready till around 2:30. I stopped by at 2:30, but I was told it would be another 15 or 20 minutes. That turned into two hours, and I was then given double talk about the computer that wasn't connecting with the module and that the car was dangerous to drive.

I was told to come back next week. And I protested that I was now liable for the rental. I was told not to worry about it; they would handle it. I then asked what happens in case of an accident. They said, "Don't worry. Your insurance covers it." Why should my insurance pay for their responsibility? By then, I was worn out from the upsetment and left. What good is the warranty if it will not be honored? I'm in debt for $1800.00 at last count. There's no telling what it will be next week.

At one point, I made the comment to the dealership that the guy was playing games and it was going to get to the point where he was going to say that it was normal for the seat to show wear and tear. Now 4 months later, with less than 4000 miles on my car, they (the district rep and an engineer from Hyundai) finally looked at it and guess what, it is normal wear and tear. Every time someone sits on the front passenger seat, the color comes off on their clothes and Hyundai says that this is perfectly acceptable in a brand new $30,000 car! I knew I should have spent more and got a Toyota or Honda.

The car is also peeling paint in the back but I have been told it must be my fault. No car I have ever owned has ever peeled paint. Please add this to my original complaint. Thank you so much.

The car stood there at South Cape Auto in Pacaltsdorp for more than 7 months. Then Rex D. and Gearbox Centre in Port Elizabeth came to George and fetch the car. The car stood there for +/-4 months. Then, I decided that the must come and stand here by my house broken. Rex paid me my money back R20 000.00. Then I took my car to Auto Peter in Knysna. He realized that the transfer box that broke was never the part of Hyundai. He modified the box and it is running after three weeks. The car is still not running as suppose to be. Bottom line: I have been without a car for nearly one year, which I paid every month and the dealer just did not care. The car's transfer box broke, which injured the gearbox. Constant leaking oil. I have lost a lot of money regarding this issue. Please help me!

First was with the certified copy of ownership. The wrong color was placed on the document. Then on March 2008, I started having problems with the A/C. The company changed the compressor on 4 occasions; March 2008, May 2008, July 2008 and in August 2009. Then in July 2008, the company also changed the radiator in which I was told that it was defective then the company loosed my engine shield in which they replaced it with one that was I think it came from the dump.

In October 2008, there was a serious problem with the A/C. I was getting a burning smell any time I turned it on. In August 2008, there were oil spills on the inside of the bonnet. I called Mr F. who at that time was the GM of the company. He sent two of his technicians who claimed that the damper cable needed changing. Well, the vehicle was took in to the company for reviewing what was wrong. They washed the engine then told me nothing was wrong with my vehicle. In August 2009, the A/C started giving problems. Again, the company told me that they had to bring an advance module from one the company overseas.

In October 2009 the engine was giving problems. There is a leaks on the floor of my driveway. When I told the company about it, I was told that I did not service my vehicle for 20k. I did service my vehicle but the company in question cannot find the invoice. Owing to that, the company had to overhaul the engine of the vehicle in question and since then the vehicle sounds like a tractor instead of a 3 year old vehicle.

I have been asking that something be done about this vehicle but no one takes me on. It is either I am refunded fully for the price I paid plus mental and physical stress or a brand new vehicle of my choice. If nothing is done within 1 week of this email, I will have no other recourse but to publish this in every news paper around the world plus on the internet and will have to take legal action against both Hyundai Motor Company and Neal and Massy Automotive Trinidad Limited. I am tired and fed up of their shoddy unproductive and unprofessional manner they handled this situation .

HMC and NMATT making me feel that I manufactured a defective vehicle and I am to blame. For the past 3 years, I have been more than cooperative with both companies.

I went back into Hyundai and waited for Nick to get off the phone. He walked out with me, watched as I wiped off my seats with Clorox wipes. Ok, seatbelt harness seems to be working well, the caution lights not coming on anymore.

A mile or so down the road, I looked in the rear view mirror and noticed there was a large hole in the rear shade and immediately phoned Nick at Hyundai. Few days later, my family got in the car and my teen says she can’t find her seatbelt. We pulled over and my husband couldn’t find the rear seatbelt either. Again, I notified the dealership and later looked again.

I ended up having to go back there again. I understand they had to take the backseat completely out of the car but they found it okay. It’s the end of June now and finally taking the car back so they can replace the rear shade with the hole in it. I advised them my rear door handle has fallen off too. I was told they had to get corporate approval or something to replace my shade that they damaged. By the way, they had to let Nick go. I enjoyed working with Nick and thought his understanding and sincerity was an asset to Hyundai.

Hyundai called and said I had 59,000 miles time for servicing and I needed to replace brake pads, coolant, transmission fluid, tires, etc. They didn’t ask to inspect my car. Anyway, my husband gave them permission to flush the transmission fluid and he would do everything else. I go to get my car, pulling out of the parking space and my brake pedal hits the floor! I was in front of the service department. I don’t understand why I blew my horn, but, yes, I was shocked. I couldn’t believe it. I was upset! My car ran great, my brakes worked great and all was great when I left my car. I only wanted a shade.

It seems every time I take it there, I’m leaving with something else different wrong! My brakes worked very well when I left my car this morning. Service manager, Sean, was aware of the issue and he let us drive off. I drove my husband’s truck. By the time we got home, my husband realized the severity of my complaint and we called Sean again. He asked us to drive back out there. I’m still not driving my car. We're now leaving my car there overnight. He said they will look at it Sunday.

I’m scared. I think I’m having trust issues. I don’t want to drive my car until I know everything is ok and until I know the service department hasn’t made any more mistakes. Oh, they have to order a part to put my door handle on. Maybe they can ship it to me. I’ll have someone else put the handle on.

Loss of a brand new paid for vehicle in which you trust all of your safety features on your car to function. Unable to locate Hyundai Roadside Assistance for help, loss of transportation, distress, etc.

The tire was so rusted on that it took about 45 minutes of hitting it with a large hammer before I could get the wheel off. The second tire that went, just two weeks later, was too rusted on for my dad, a state patrol and the tow service to change on the side of the road. So we had to call a second tow truck that had a flat bed, and that trip was $85. I decided to have all four tires replaced so that my car was balanced, and that will be $500. Then just three days after that (and four days before all of the tires were to be replaced) I got a third flat. Again, I called a tow truck, which was an additional $60.

Vehicle Details Model Hyundai GLS E3. Date of Purchase 26/4/2010. Engine no G4HGAM010064. Chassis No MALAA51HLAM535246*C. Vehicle Owner Name (My Mother). Please find the below list of issues faced, facing by me from the day one of my visit to Hilton Hyundai, 1. I have exchanged my Maruthi 800 for this new car at the time of exchange it has commited by Mr. ** (Sales Executive Hilton Hyundai. ) that remote lock, seat cover, suncool film, Teflon coating underbody coating and basic accessories will be complimentary along with SRK Cricket Kit. But at the time of delivery i had to pay Rs 2000/- extra for getting seat cover and Suncool Film. I didn’t get any other accessories such as remote lock, Teflon coating and underbody coating. When I asked for the same it was told that that was only a false commitment given by the sales Executive. Me, Father and Mother tried to speak to the showroom Manager Mr. ** He was pretending to be busy and he has made us wait for 45 minutes for meeting him. When we met him he told me that he doesn’t know the commitment given by the sales executive and he was not responsible for that. I have paid Rs 2000/- for seat cover and suncool film and bought the other accessories from outside.

2. After three days of delivery my seat cover started coming out I have tightened it several times but in vain. I have contacted the service desk for rectifying the issue. But they have tightened it and again started coming. Now it has been told from the service desk that the santro seat cover will be like this only. 3. After 2 weeks of delivery my wiper blade started making noise I have contacted the service desk it has been told that by the service desk that the wiper blade has to be replaced and I have to make payment. I have told them that this car has been purchased only 2 weeks back. It has been replied by the service desk that they are not responsible for any issues after the delivery 4. After 15 days got a call from the customer service (Ms. **) to know whether I am happy with the services of Hilton Hyundai. I have told them the issue and she has told me that all my issues will be resolved but nobody has not yet responded.

5. I having visited Hilton Hyundai so many times taking permission from my office timings for resolving the issue but nobody has helped me it is only a waste of time and energy I have seen customers there who are having one or other complaints with Hilton Hyundai. We are not having option to escalate the issue because the Showroom manager Mr. ** is not at all interested to meet the customers and listen to them. Even if we meet him he will speak like an Army Major commanding his soldiers.

6. My Brother in law who is having Lancer has come along with me one day he was talking to the executive about Hyundai Verna and he was asking for a test drive. But the executive told that the demo car is not available there. He has visited the showroom two times for a test drive. But till now he didn’t get the test drive. Now he has booked Honda city. I have seen people in Hilton complaining that Hyundai has cheated. I am sure that this is spoiling the reputation of Hyundai. I am writing this mail in lot of pain because I am fed up with the issues. If you feel that looking into the issue will help you also you can contact me. If you feel that it doesn’t matter that Hyundai looses one or more sale because of this, I don’t expect a call or resolution for this mail I hope you will take this mail in good sense.

Now I'm being told the air bag electrical is not covered by the extended warranty and that it will cost me $1200 to replace it and that I will have to pay $100 for them just checking it out. I have looked on the internet and it seems the airbag light is a problem many people are having the same problem over and over. It appears that Hyundai has a problem with multiple year models of Sonatas and other models, and there have been deaths linked to this problem according to other investigations. Something needs to be done. Thank you for your time.

2) Sant Hyundai has given me a Sony car stereo free with my I10 car. But I got the problem in my stereo within one year. When I have showed them this problem, they have denied repairing it for free. But when I have showed this problem to some other agency, they told me that this is not a genuine product of Sony. Also, if it would have been a genuine product of Sony, then I would have been able to repair it from service centre of Sony absolutely free. 3) I have been told before purchasing the car that I will get the employee discount of Rs.3000/-. For that I have submitted all the required documents to Sant Hyundai but still I have not got anything.

4. Another major problem I am facing with my car is its starting problem. During the first time I have faced this problem, I went to Chandigarh and then from Panchukla I have been able to service it. The default was in the lock and they have changed the lock absolutely free as it was in guarantee period. But now again I am facing this starting problem which I have showed to Altimate Hyundai, Chandigarh. They told me that the problem lies in itself. But again they have told me that when they got the stock, they would replace it. My question is that why am I facing this problem within 1 and a half year from the purchase of my car and as it is in guarantee period now. But after some time I’ll not be able to service it for free.

5) Last but most frustrating to me is that its tires are not working more than 10000 km. My car has travelled more than 30,000 km and I have changed my tire twice. I am doing alignment and balancing after every 5000 km but still facing this problem. As I am a resident of HP, I have to go to Chandigarh for any major default. Also, I have to change my tires after every 10000 km which is really very expensive for me.

When I Google searched the tire company, they only one available in the United States in Georgia, the rest are in Asia, Africa, and Canada. When I called back, Hyundai insisted that they never used this tire company and more or less I was making it up. This is the spare that came with the car and the serial # on the rim of the spare tire does have Hyundai on it.

I think that this is a problem with the company and I should not have to spend more money to have that eyesore fixed. I would appreciate some feedback on this matter as soon as possible. Thanks in advance for your assistance.

I have recently replaced my tires but the rust is an eyesore. As of yet, there is still no further or physical damages.

So we then asked if a rental will be provided. They also said no to that. My two small children and I could have been killed in this vehicle. It is not our fault that Hyundai screwed up. I looked into a rental and for their lowest grade car for a month runs for $617. They have a lot full of used vehicles. It doesn't have to be new. My kids are out of school now for the next couple of weeks. I don't know anyone in this town to bring them. They live too close to take the bus but it's too far for them to walk. I do not think it is right. It's their fault, not ours.

I called Hyundai customer service to complain that this sounded like a major problem that should warrant a recall. Agent claimed there were no problems and that mine was an isolated incident. Called the service manager back and he said that a Hyundai representative had talked to him about the wide-spread problem. I believe that Hyundai should pay for this repair as it seems to be a widespread problem, perhaps being covered up or hidden. Car has been repaired and I have the original part in hand. Tuscaloosa Hyundai service department was very good and nice to deal with. This complaint is against Hyundai Corp itself. This cost over $500 to be repaired. I could have been in a serious accident or stranded in an unknown or unsafe area.

During this period, the dealership couldn't resolve the problem. The dealership had to contact Hyundai Technical Support for further assistance. Hyundai Technical Support exhausted their recommendations to the dealership; thus, in the end couldn't help the dealership to resolve the problem. The dealership had to contact Hyundai Corp. and Hyundai assigned a Hyundai Factory Engineer, this is documented with an assigned number from Hyundai. The Hyundai Factory Engineer couldn't definitely resolve the problem.

To this day, the vehicle still pulls left. The Hyundai factory engineer says that "it’s the nature of the beast", meaning the pulling is an inherent flaw of the vehicle, but assures that the vehicle is okay/safe to drive and shouldn't wear the tires irregularly as the vehicle is properly aligned within specifications.

I am sure that this abrupt stop and wheel collapse, is what is causing my arm and neck pain, but I am more concerned that this could happen on the highway. I don't want to be killed, or hurt someone else, if the sub-frame breaks for the third time. Where can I get some help? This is more dangerous than all these complaints against Toyota.

When I saw the 2011 Sonata, I purchased one immediately. That decision has now proven to have been a big mistake. For the first week I owned the car, it was a real pleasure to drive; however, that is where being the satisfied owner of a Hyundai ended. On February 26, 2010 with only 270 miles on the car, I was driving in the left lane of a freeway contemplating passing a car that was a car length in front of me in the right lane, when that vehicle hit her brakes for no obvious reason and was rear ended and literally thrown in front of me, causing $16,000 plus in damage to the front end of my car. My loss is being covered by the other two vehicles.

To date (4/21/10), repairs to the vehicle have not begun due to the inability of Hyundai to supply parts. I have now spent close to $1,800 for a rental car that the insurance companies may not pay for, and there seems to be no end in sight. The body shop, the insurance adjuster and I have been trying through Hyundai to find the parts without any results. I have been informed that a complete complement of parts for the 2011 should be available by July 2010 or shortly thereafter. Wonderful! Hyundai in the mean time, has no trouble obtaining parts to run their assembly line, but the ** with their customers.

We sent emails to Hyundai relative to this problem and have received a reply back, stating that they were too busy to reply to our email. I was later informed by customer service that they were not permitted to answer our emails. All of this is being well documented.

I have now requested that Hyundai take back their car in addition to the insurance money, so that they may repair the vehicle when they get the parts, and further to make me whole by giving me an identical 2011 vehicle. This problem is wholly caused by Hyundai due to their inability to supply parts.

Now comes the unbelievable part. I received a telephone call from the dealer telling me they are being harassed by Hyundai to fix the door locks that are under recall. The dealer told me I had to get the vehicle to them one way or another. I very loudly told the dealer what I thought of Hyundai and hung up. I received a call back in about 15 minutes. I was informed by the dealer that Hyundai told them to go to the body shop and fix the door problem. I went into a rage and told the dealer not to go near the car. The front end has been removed and there is no wiring harness, thanks to Hyundai, yet the dealer is going to fix an electronic problem with the door locks.

In a conversation on April 13, 2010 with a rep at Hyundai Customer Service, I was again told, "We will forward your complaint to the higher ups". I asked if I could talk with the higher ups and was told no! I then asked if this conversation was being recorded and was told yes. "Great," I replied and asked if I could get a copy of that recording. "Only if you get a subpoena," was the answer. So much for a new kind of car manufacture, as Hyundai likes to say. They put a car on the road without the availability of spare parts.

I will lose at least 3 months of my warranty while the car sits in the shop.

A few weeks ago, I finally received a recall notice from Hyundai that informed me that my car is included in the batch of Elantras that can have problems with corrosion to the control arms and the sub-frame. So immediately, I called one local Hyundai dealership, but they said that they could not evaluate my car until September (it was the beginning of April at this point.) So, I called another dealership and they said not until the end of May. I made the appointment, but when I asked if it was safe to drive with my 2 1/2 and 1 1/2 year old, the lady said that she would not recommend it and it is a major safety concern. So I called the next closest dealership which was about an hour and a half away in CT. Luckily they said that they could get my car looked at right away and that they have been having a fast turnover even though it was a labor intensive recall. I brought my car there and waited. I called the next day to see how bad the damage was, if any, and the man said that my car was one of the worst that they have seen. The entire sub frame had rotted and he was surprised that I had not been in an accident. He then informed me that because of the recall all sub frames were on extreme back order and that he called the manufacturing plant, but they could not even give a estimated time of arrival.

He assured me that it shouldn't be too long and that they were expecting some either tomorrow (Saturday) or first thing Monday morning. He also told me that typically that dealership would offer a complimentary loaner vehicle for the inconvenience, but because of the recall situation there was a huge waiting list. He did recommend calling the Hyundai Customer Assistance Center, so I did. The first day I called and waited 2 hours and was forced to hang up because of an appointment. The second day I waited 2.5 hours, but talked to someone who informed me that they were going to try and do everything that they could to ensure a loaner car through the dealership if my car was not fixed by Monday. My car was not fixed Monday and the parts still did not have an ETA, so I called the hotline again. This time I waited 2 hours and 45 minutes and when I finally was waited on the lady was short with me and said that the previous person did not tell me that they could get me a loaner vehicle no matter what. "Loaner vehicles are not provided through this recall campaign" I went back and forth with them for over a week and a half. I had to walk my children to daycare in their wagon during morning rush traffic and 35 degree weather one day and 90 degree others. I had to beg family and friends to let me borrow their cars, so that I could make it to college (I am a commuter and travel about 30 minutes each way daily). I also got parking tickets because the vehicles that I borrowed were not registered with my campus, and couldn't be because I was always using a different car. I was finally called today saying that my part came in and that I should be able to get my car tomorrow evening at some point.

I am sick of dealing with Hyundai. Although the dealership was nice and let me vent when I needed to the Hyundai corporation should be held accountable for their product. I've spent numerous dollars on parts and labor that are directly related to the problems that were on the recall and Hyundai said that they will not pay back for any of it. Not to mention that my family and I was physically stuck with out any means of transportation for over two weeks! I'm not even convinced that after the recall is fixed that all of the problems that the car had will be fixed, but it doesn't matter that I already filed a complaint with the National Highway Traffic Safety Administration. Hyundai representatives actually told 't me that they don't care. The first thing that I am doing when I get this car back is selling it, and I don't care if I have to drive a car 4 years older then it is at least it won't be a Hyundai. Thousands of dollars spent on unnecessary repairs, not to mention the tickets, and having to deal with not having a car for over two weeks!

I was informed today by two Hyundai employees that this charge is not part of the recall reimbursement plan! Regardless, I expect to be paid for this $100 by Hyundai as soon as possible. This expense should not be incurred by the customer, as it was solely the fault of the manufacturer! I don't care if an exception needs to be made; whatever it takes! Needless to say, this has left me feeling livid and appalled over the lack of customer satisfaction.

Therefore, l am requesting a check for $100 to be sent immediately. Let it be known that I work for the Department of Defense with 1,000 employees and I am sure that Hyundai would not want all of these people to know that they failed to satisfy a customer over $100! I truly hope to receive a quick response, thus avoiding any further action on my part.

A rep of Hyundai Consumer Affairs told me that a rental is not covered through Hyundai, even if the issue is under warranty. I was told that if I go to get my car, I would need to sign a waiver! I cannot afford $35 a day for a rental, and, even if I could, I think it's absurd that I have to pay out of pocket, for a problem with the car. They deemed my car safe to drive, but I need to sign a waiver? I have had nothing but problems, since I got the car. When it was just 4 months old, I had to have the master cylinder and brake booster replaced. This car is a lemon, but it doesn't fit the requirements, and now I'm over the mileage. Hyundai does not take care of their customers. I'm scared to drive the car. I was worried that with every little bump, the air bag would deploy. My car is unsafe and is a dud.

December 26, 2008 -- I took the car to the Taylor Hyundai dealership (Perrysburg, OH) due to key cylinder problems. I couldn't turn the key in the ignition from time to time and was stranded several times. The dealership diagnosed the problem. The ignition switch was removed/replaced and a locksmith recoded the cylinder.

January 6, 2009 -- I took the car back to the Hyundai dealership for the same mechanical problem, the key would not turn in the ignition. I had to jiggle the key in the ignition to turn and was stranded numerous times. The dealership diagnosed the problem as the same issue; they replaced the housing assembly and had a locksmith redo the keys and cylinder again.

March 15, 2010 -- I returned to the Hyundai dealership again for the same mechanical problem. The key intermittently would not turn in the ignition. After jiggling the key in the ignition, it may turn over in 30 seconds. Several times, it took over 20 minutes to catch and turn the engine on. The dealership service manager verified the problem and confirmed the car needed an ignition switch again.

March 15-19, 2010 -- Having contacted Hyundai customer service several times, I had been informed by them and the service manager at the Perrysburg dealership that the Toledo area district manager had indicated as a goodwill gesture, since the same part had failed, he would agree to coving 50% of the repair. I had indicated that was not acceptable with me since this was fourth time for the same repair/replacement of the part(s). I felt Hyundai should take responsibility for the mechanical failure of their parts since failure of the parts was not due to normal wear and tear.

After a conversation with the district manager and sharing my concerns and disappointment with the 50% repair/replacement offer, he stated since I was not happy with the 50% offer he was rescinding the offer and I would now be responsible for 100% of the repair/replacement cost. After purchasing a Hyundai for $17,000, this is type of professional customer service I should anticipate from a district manger? What if my ignition key continues to fail and I happened to be in a dangerous or life-threatening situation? Why does it take a family or an individual being devastated by an accident in order for a manufacturer to take proactive steps to prevent this from happening to anyone else?

We all rely on these manufacturers to build a safe car for us to drive, one that gives us the peace of mind that our families are safe driving or riding in them. They must take the responsibility to identify any and all problems that affect our safety and immediately notify the public as well as take proactive steps to correct the problem as quickly as possible regardless of how it affects their bottom line.

After many days, we were called and told that one mechanic did not fasten the oil pump and the whole engine was damaged. They repaired the engine on their costs, but it took another 30 days. We had the car back now for 3 months, drove to South Africa again and the car broke down again! We got towed back and received a quote for ZAR76000 for a new engine, because the warranty is only for 20,000 km and we have driven 29,000 km.

They said I had to wait until the repo place in Donegal, PA was open on Monday morning and that I had to stop payment on the check that I had already mailed for the payment due on the 23rd and do a quick collect. Now I paid to stop payment and money for the quick collect and this is all their error. I have to go on Monday morning and have to pay $240.00 for my car to get out of storage. They never admitted it was their fault. And my due date from there on was due on the 23rd, not the 3rd as it was when they took the car. They show on my credit report paid off but a repo and that I paid $125.850 for the car. I am trying to buy a house and they are refusing to take the repo sentence off of the credit report.

I have fought this for years. They removed it and put it right back on. I have talked to many different people including supervisors and get a different answer from all of them. This was Hyundai’s error and needs to be fixed. The car has been paid off since 2007. I have been told by Hyundai to dispute with the credit bureau and they just keep it on. Please help. This has stopped me from getting credit and jobs. It is causing me a lot of stress as I thought it had been resolved years ago to find it is back on the report as a repo. When I asked the supervisor how that happened, she said she does not know. I work in collections and I do know how it works. Hyundai can correct it if someone would really take the time to review it correctly.

I am explaining this for one reason. Do I have a reason to fight against Hyundai's claim that there was nothing wrong with the car that could have cost my son his life? Should he have not pulled down the visor just before impact? All emergency response personnel that responded to the accident made reference to the fact that viewing the extent of damage to the car the airbags and seat belts had failed to protect my son.

The manager of the dealerships, where the car was purchased, car care department stated that he too agreed with the responders statements that the airbags and seat belts had failed. Please if you can offer some direction, I would appreciate it. I have communicated with Hyundai and in their last letter to me in January was their response was final and nothing more would be discussed on the matter. Thank you for any assistance you can offer me.

Due to the accident and failure of the airbags and seat belts, my son now deals with a hesitation in his driving ability and that of whom ever is driving with him along. With the failure of the airbags and seat belt, my son broke the lowered sun visor to break his collision with the front windshield. As I stated in the request for help, all first responders to the accident asked if the driver/passengers were already transported to the hospital, due to the visible amount of damage to the front end of the car and the amount of blood around the front driver side seat and along the door.

When they interviewed my son about the accident, he explained the early morning sun had caught his eyes and while lowering the visor, he collided with the back end of a stationary full size truck. When I spoke to the first responders, I was told that the Accent's airbags and seat belts had failed to protect my son and that I should consider the injuries that my son had received a blessing because they all felt that he could have very well lost his life. If not, being left with more bodily and facial damage. I have contacted Hyundai and been told that even after their contracted inspector showed me where the airbag sensor was located, which was in the direct area of the collision, that the airbags and seat belts did not fail and that it was their final word in the matter.

My 19-year old son now suffers from back problems due to flying forward in the seat, knee issues due to him moving forward in the seat and stopping with his knees underneath the dashboard, and a permanent scar to the right side of his face. To have been told by Hyundai that it didn't accept any responsibility for the lack of response by its vehicle was a true bash to the value I placed in its car when I purchased it brand new from the dealership.

I am currently disabled and on SSD. I really could not afford to pay out $1,000. I had to borrow the money from my retired mother. But the car is my only means of transportation. I would really like to be reimbursed for the replacement of lower arm controls.

Here's what they told me. The first conversation went like this. The tranny fluid looked like brown and very dirty (I argued that the mechanic said it smelled like it was burnt but that was natural considering it went out). Next, he told me that only a Hyundai fluid could be used in a flush. And it should have been done at 30-60 miles. So, I went to the warranty book and in page 5-5 it says it should be replaced at 105,000 miles. He said I needed all my receipts from the flushes. Later when I called up customer service, the man was very unsympathetic and told me to go to the next page in the back of that page. In the back page, they do say 30-60 000 if you drive in severe A: driving 5 miles or less normal temps or less than 10 in freezing temps; driving on rough, dusty, muddy, unpaved, graveled, or salted roads; driving on sandy areas; driving in heavy traffic in temps over 90; driving uphill or downhill or a mountain road towing a trailer; driving as a patrol car.

You have got to be kidding, except for the last two. Who doesn’t drive in those conditions? I was then told that PA is a severe condition state. This is what I consider to be misleading. They dazzle you with this great warranty, but they don’t tell you to read it for all the special little conditions. I would like to know what state is normal. And I drive 40 miles each day to work and that is where most of my mileage is.

To replace the transmission, it would cost me $2200.00 plus the $82.50 I already paid for the diagnostic. I have to have a car. I live 40 miles from my job and have a very responsible job as a customer support supervisor for a 5000 store chain. I have no alternate transportation. It will be a severe financial burden to me. I worked very hard and paid this car off in 2yrs. I counted on Hyundai to back this car up. I am very, very unhappy and to boot they will not give me a corporate contact for me to write to or call. Why?! Please pass this along as I don’t want anyone else to be in my shoes.

Douglas Hyundai Isuzu sold me the package and also installed it, but now they won’t help me. I contacted the General Manager, Dave **, and he told me that it’s a tough economy and lots of places are closing down. Again, giving me the run-around. I did more research only to find out that the dealership is selling a similar protection package to their new customers. I have been calling them for 5 days now, and every time I call, they pass the phone to someone else and they tell me they will get back to me, but they never do. I’m paying monthly for this package as my finance papers show. Total loss is $1000.00, plus ruined carpet.

I bought Trajet van in 2007 and I am still paying the installment for that car. When I took the car in first day, the break hobs were in very bad condition with big vibration on it. If I push the pedal in, (this was 1st stop in company), there’s a strong sound on the windscreen on high way. On 2nd stop in company, there’s an electric problem in the outlet. On 3rd stop in the company and while the every 5,000 or 10,000 entry for the car, I found the staff are cheating the consumers and like lying on them. (On one of the services for the car, I asked the Indian manager, “Did you change the location of the tires as your company policy?” He answered me back immediately with full trust, “Yes, we did it.”

When I took the car home I found the tires were there in same locations because there was a puncher treatment from outside in one of them. I found it in same location. They’ve not even touched a Sigel tire. And they’re not accepting that there is any problem in the car, and if they do accept after a long discussion and after checking the car, they always say there is no problem, and they always give a bad service and maintenance. They put many times anything or any part of the car in incorrect way. This is a shame.

Even the radiator water, they don't know how to fill it. They over fill it in the plastic bottle which belongs to the radiator. They don't have good mechanics at all. That's a real shame on Hyundai as a company and on their name as big company in the market. Bad treatment with the consumers by screaming at them, and delaying the cars in the company with no result, and making the car dirty inside the room and over the engine and beside it.

Now I have big problem with the maintenance. I found they’re not good in diagnosing the problem. They don't have well qualified mechanics. They did put wrong parts in my car and the problem was somewhere else. I took the car to the company on (55,000 km) for vibration and sound in it. The problem was (after shifting the gear in 2nd and moving the car, a sound and vibration comes from under the car and transfers to the dashboard in little high speed, then transfers from one place to another in different speeds, and even in the gear shifter rod also) when I took it to company, they refused to take the car in working times.

The Pakistani man in the reception said, “Come in evening because the person in-charge who should take the car is not in right now, he will come in evening.” I said to him, “It is not my problem.” He said to me (he was saying that in high voice and very impatient on my face), ”Okay, no more talk with you. Give me the car paper.” Then he photocopied it and said to me, “Mr. **, the person in-charge, when he comes in in the evening, I will give him the car and the key.” Mr. ** called me in evening that day asking me what the problem is. I mentioned it for him. The next day, he called me and asked me to come to the company. I went there. He said, “We checked the car and there is no problem.”

After that and after long story about checking the car by many maintenance staff, they said all the Trajets have the same sound and it is normal sound. They started lying on me now, and they don't know what's wrong with the car. I said, “Show me one Trajet that has the same sound and vibration, then I will consider it normal.” I found no answer at that time. when I found that they don't have any answer and good diagnosis, I said, “Maybe it’s from the rubbers which is between the engine + gear box and the body.” Here Mr. ** said, “Okay, we will change it and on warranty, but if the problem is there after that, we are not responsible.” I said this is not right. Big companies like Hyundai saying that to a consumer. This is unacceptable.

After that, they change the 4 rubbers, every time 2. They forget to change 2 rubbers or they don't want to work, I don't know. That's what I felt. I left the car for them to change the other 2 rubbers and I was very upset. I was going and coming to the company, paying taxes, expenses, and they are wasting my time with them. (Who is going to pay me my money? And the stress I had on those 3 days, and my car blocked in the company.) When I took the car in, I said to Mr. ** it will be same problem and it was exactly as I said. After some days, I went to the company to buy some service parts. I met with Mr. ** and because I said to him before, I will report him to higher management. He saw the car and he said to me, “Let me check the car again.” I said, “Give me the time for taking the car back.” He said, “Two days, I will find the problem.” I said okay.

On the 2nd day, I was shocked when he said the problem was in the gear box now. I said I am not using the car too much and I don't have a problem in shifting or any problem in the gear box. He said to me that's what I have. At that time, I said, “The car is under warranty so you will fix the problem.” Immediately, he said, “No, you will pay the maintenance hand work and the part chares.” I said to him, the first time you said no problem, many times, then you change the 4 rubbers for engine and gear box, and now you are saying the problem is in the gear box, in clutch plate, and the in clutch plate hob. He started screaming again by saying, “You think you are the mechanic, not us.” Bad diagnosis and screaming on customers’ face, is this the treatment they give consumers by putting the anger on them if they could not found the problem and could not diagnose it well in Hyundai dealers company? It's a shame on Hyundai’s name.

In one of the services, I told Mr. ** I have 2 problems: first, there’s a sound like a whistle from around the engine and it goes and comes from time to time. Immediately, he opened the car bonnet and the engine was running, he said, “Where is the sound?” That time there was no sound. As I mentioned before, it goes and comes, he didn’t even give me chance to explain more and he ended up the subject. Second, there’s a sound in the clutch pedal when pushing it in and out. I don't know what the matter is. Is it the wire of the clutch pedal is not good or need oiling? The sound goes and comes from time to time. I told him the problem, and again immediately, he said, “Where is the sound? No, no problem.”

Can you tell me what kind of service is this in Hyundai dealer? The big problem is they are not accepting any defect or problem in the vehicle and they don't want to work and don't know many times where the problem is exactly. When I sent my son to collect the car from there, I talked to Mr. ** by phone and asked him if he did change the tire locations. They should do that by themselves. This is a company policy, as they said before to me, and it is mentioned in their manual, and we are paying money for all their services. I know they will not do it by themselves. Mr. ** said, “Not now, after every 10,000 km. I said to him, I brought the car on 45,000 km service, and now it is 55,000 km, so where is the problem?” He answer me very simply, “No, I cannot do it for you.”

By the way, I heard one of the customers complaining and saying, “I will complain you to the Ministry of Interior,” because his car’s not finished after they gave him times of car collection many times and he was going and coming. This is in Al Naghi branch in Madina Hyundai dealer. Many customers never complain because they get tired. That doesn't mean the dealer is not causing problems or bad services and maintenance to customers. Many consumers don't know what's happening in the company and many of them, they trust the dealer, that they are not cheating or lying.

For this reason, not much complains you will find on them, and what’s happening is the dealer is playing with the consumers’ trust by cheating and lying to them and killing the company name slowly day by day. Either Hyundai company will fix the problem through the dealer, and the car is still under warranty which is now nearly finished due to mileage and the time, and compensatory loss of my time, money, stopping the car for a long time in the company, errors in the repair, and the stress which was caused by the dealer, by lying and deception and screaming on my face, or I will go to another channel to claim my rights from there and it will cost a lot to Hyundai company. In the future, I am not using the car much to avoid more problem, that means I can't use the car when I want to right now, and no more traveling long trips

At that time we went into Hyundai and asked why. They stated not covered because of either the previous accident or that we did not use Hyundai's transmission fluid. After minutes of disagreement we asked them to put that in writing. We wanted on paper why they were denying our request. They refused. We then contacted our service mechanic that we have our oil change with along with everyone else. He prepared a document in writing of what transmission fluid they put in the vehicle. We also confirmed with another Hyundai dealer (Baytown) that that was indeed the correct transmission fluid. We also contacted Hyundai's consumer affairs department.

After 27 minutes of being on hold, the lady advised that the warranty was being denied because again we did not use Hyundai transmission fluid and also because the timing belt was not replaced at 60,000 miles. No mention of the accident. We again asked Hyundai to put in writing why they were denying the warranty. They again refused. Hyundai told us that it was denied for a total of three reasons but would not put this in writing. If that is what they believe, then why not put the reason of denial in writing?

We now have our vehicle back at Allen Samuels Dodge to make sure that it was not because of the accident. They advised they would put this in writing. We purchased our Hyundai in 2005 because of the "Great American Warranty". We are extremely disappointed and will never purchase another Hyundai or Kia again. Every time we get the chance, we will tell people what we think of Hyundai. Our family is under a bit of stress right now. My wife in the last 3 weeks has been diagnosed with colon cancer. This situation with Hyundai is not right and has added yet more stress upon our family.

One might think what the big deal is. Well, the big deal is that having too much oil on the oil pan is almost as bad as not having enough oil. The oil turns into a froth which loses its lubricating properties which in turn will cause excessive engine wear. I have taken my car into a dealership to have them confirm that the oil level is at the full mark with only 4.5 quarts and have that in writing. I called the Hyundai consumer affairs hotline and have spoken to 4 different people (I do have the names of two of them). Every time they avoid answering me directly. They will not put anything in writing.

Finally, I had someone by the name of Erin from Hyundai call me and tell me that if I want the warranty to cover any damages down the road, I would have to have Hyundai change my oil. I was under the impression that legally, that is not true as long as one can provide reasonable records.

Anyway, my main concern is that Hyundai is trying to hide the fact that they made a mistake and they don't want to admit anything. I believe that this could turn into a class action lawsuit when these cars start having engine problems down the road.

The following letter details my contact with Hyundai Motor America. Within a couple of weeks, Hyundai responded by phone, through a very proper and courteous Isaac. He summarily informed me that since the cause was possibly "rust," a normal wear situation, that a warranty claim was not acceptable (and consequently, I can only conclude, that there was no safety issue to be addressed.) He most certainly could not answer how three wheels could have brake pads at more than 50%, and one nothing but metal on metal. I am sorry to say that my displeasure got the best of me, and I let him know that they were losing a customer and a positive spokesman for their products.

"At 31,000 miles, at a recent inspection in December 2009, my 2006 Sonata was found to have the left-rear brake metal on metal. The front brake pads and the right-rear brake pad were normal at more that 50%. Most of my driving is on the toll way with one-way trips of 45 miles. The dealership insisted that although only the left-rear brake was faulty, that for safety reasons the right-rear brake needed be serviced at the same time. The car is still under full warranty, but I was charged $288.76 for the work. Now, having had the opportunity to talk to mechanics, the general consensus is that some assembly defect could have caused the mechanical problem and the consequent safety issue.

Considering that I have maintained the vehicle at even better than recommended schedule, at this point, it seems fair to state that the repairs should have been covered under warranty, with no charges accruing to me. I have always spoken highly of my car's quality and satisfaction with it, even to the extent that a friend bought 2 (two) Azeras. And I can assure you that my recommendations were no empty words. The repairs were done at Gurnee Hyundai, IL, Invoice no. **, VIN 5NPEU46F36H035091."

The dealership also told me that just the two front tires were so worn on the outsides that they were pretty much bald and would need to be replaced immediately. The problem is that the tires are 60,000 mile Goodyear tires with only 10,000 miles of use on them. I believe that the recall on my front subframe and control arms caused my two front tires to excessively wear to dangerous levels. How else do you explain that only the two front tires were bald and the 60,000 mile tires only have 10,000 miles on them?

Even the dealership admitted that it seemed strange and that it could have been caused by Hyundai's recall. I called Hyundai and the woman I spoke with explained that in their recall deal with the government; Hyundai would not cover any additional items related to their recall or caused by their recall translation - Hyundai doesn't want to pay up. I even got the woman on the phone to admit that others had called about tire issues as well. Hmm... sounds like a future class action lawsuit to me!

The reasons they gave was the vehicle was out of warrantee, I was the 5th owner, and the car has too many miles (96,387 miles). I explained that this is not a warrantee issue. I explained to both companies that since this is a safety related defect the National Highway Traffic Safety Administration says they are required by law to make the repairs at their expense. They still refused. I filed a complaint with the Office of Defects Investigation at the National Highway Traffic Safety Administration online. Confirmation number (ODI Number) is: 10295146 http://www-odi.nhtsa.dot.gov/ivoq/index.cfm this office states that "If a safety-related defect exists in a motor vehicle or item of motor vehicle equipment, the manufacturer must provide a remedy at no cost to the owner.” I was charged $79.95 for the diagnostic, and was given an estimate of $1,525.26 to have the work done. After I advised both Lee Hyundai Inc. and Hyundai Motor America of their legal responsibility, they would still not refund the diagnostic fee and still would not repair my vehicle. I complained to the State Attorney General's office. They contacted both Lee Hyundai and Hyundai Moters America. Surprise they still would not fix my car. Lee Hyundai did offer me a 10% discount on the work.

I have lost the use of my car because the seatbelts are locked in place, and the airbag will not deploy since the module failed. Also, I was not able to use my car to drive home for Christmas because of the failure.

I was admitted for suicidal thoughts to Austin State Hospital since and have been released. However, I do not have a job, I do not have a car and none of it could have been this horrible if the airbags had not failed to deploy. I feel that Hyundai should make this better by offering me a settlement. I do not want to scar the name of Hyundai but feel it is important to make a point that the airbags did not deploy and there should be an effort made to make the situation right.

It arrived to Royal Hyundai around 11:00 a.m. on January 4, 2010. On January 5, 2010 at 4:20 p.m., we were still in limbo waiting on approval to order a ignition module (a 2-pound part). At 5:00 p.m. on the same day, Rich called me to let me know that they ordered my part but he did not expect to see it until Friday, January 8, 2010.

Five days after, my car would not start. (Did I mention that this is a brand-new car for which I have a $702.38 a month payment.) They clamed it is all Hyundai's fault, because you people will not overnight any parts! To put it nicely, I am **. This is the 2nd time my car has been in their shop, since I purchased the car in July. (In August, the brakes decided not to work)

My opinion of Hyundai is you **. I want someone to explain to me in detail why my car had to be out of my hands for over a week for a simple repair. This has cost me over a $150.00 this week for a car I do not have, which is not my fault ,it's Hyundai's. Between Hyundai and Royal Chrysler, I will be making a formal complaint to the New York State Better Business Bureau and the Attorney General.

No one should have to go through what I have been through in the last few days. It is costing me $22.66 a day for a car I do not have. Not to mention the inconvenience. As of today, I have been with out my car for 3 days at $22.66 per day plus insurance. My time dealing with idiots that have no good answers for me, meeting with tow truck driver, arguing with the dealership about their nasty Courtsey car that I told them to come get because it smells so bad that I will not drive it.

The car ran fine for a few days then started having trouble starting. It was very slow to start. I'd have to crank it repeatedly, sometimes floor the accelerator to get it to start. Once started, it ran fine aside from the reek of gas. Two days ago, it stalled out again repeatedly. It has been to the dealership more than a dozen times. They never have an answer for why it is slow to start or why it stalls. I've taken it to Pep Boys for diagnostics and they can find nothing wrong. I replaced the plugs, wires, etc, and still have the same problems.

When I realized the sub-frame was rusted away, I immediately got online and checked for a recall and sure enough, when I called the service number for the closest Hyundai, like they said online, it was Sycamore in Terre Haute Indiana, about 20 miles from me. The service manager, not sure of his name (but I can get if you need), took the vin and said he will check for recall. When he called me back, he told me there was a recall on my car, but he said that it was not as good of a news as I thought. He said that the sub-frame replacement only covered replacing it only and if anything breaks or needs to be replaced, I had to pay for it. He said that about every time they have replaced these sub-frame recalls that bolts break off and other problems occur and customers have had bills to pay after they were done.

Well, talk about building me up and kicking me back down again. So he told me to bring the car over a week from Monday, which is tomorrow and leave it. He didn’t give time when it might be done or nothing. Now, I don’t know about you, but I feel as though I’m getting jacked royally on this deal. That means he can make out a bill for whatever he wants to make it out for and I only make min wage at my job. So for tranny, cv joint and bust and break a poor man’s bolts, I am, excuse my language, screwed. Now I don’t have car to get to work and I’m making payments on a car I can’t drive.

I can’t believe Hyundai corporation is not responsible for fixing all damages to my car. I am very upset. I loved that car. It was the newest and best running car I have ever owned and I only drove it for two days. Oh yeah, I contacted the person that I got car from and asked them if they ever got any notice about the recall. They said no. They did tell me the front-end needed alignment or tierod ends or something but they were not responsible. I could have been killed and/or killed other innocent people if it happened on the interstate where I was in minutes before. Ok, sorry I was getting a little angry for minutes. Well, thank you for listening to my problem and I hope you will let me know if there’s anything that can be done. Should I just junk the car or is there any way to contact a big wig in the Hyundai corporation for me and maybe fax this letter to him and maybe he will pull some strings for me and do what’s right and fix my car. Please respond.

Believe me, you don't want to buy a Hyundai whatever you do!

All of the execs in my office froze when they either saw me pull up in my new Genesis or jaw dropped when I announced I sold the 7-Series for a Hyundai. I have been the owner of the firm for 5 years now, and many of the employees and partners value my opinion so it was shocking to them that the owner of a fairly large company went out and bought a Hyundai. In the beginning, I was extremely satisfied and excited not only with the product. But I had a sense of "I did the right thing for my clients." Our business is built around providing free legal support to the less fortunate, and when you pull up to their homes in a $90k car, the first thing you think about is if they are looking at you through the windows.

For the first few months, I had over 50 people stop and ask about the car. I couldn't stop talking about it either. I was extremely impressed with the way Hyundai made such a bold move trying to enter a luxury car market in such an unstable economy. The people would either embrace it or frown on it. Then the problems started. In the beginning, it was minor things that we can all expect. The radio started going in and out, back-up camera failed, mainly just minor inconvenient stuff. I soon after started getting a funny noise from the engine when the vehicle slowly changed gears from 2nd to 3rd etc. - almost like a grinding noise and this was in very low speeds.

I took it in for service, and at that point, the service rep Andrew, who I may say has been nothing short of excellent, inspected the noise. As we were looking under the hood briefly, we both picked up on a hissing/clicking sound. He decided to have a tech look at it so I left the car with him. He called several days later and mentioned the tech couldn't find the issue, so they are having an engineer from Hyundai come out and diagnose the problem. A few days went by, and I received a call from Andrew. He stated the engineer, Mike, HMA Service Engineer had looked at my car and found nothing out of the ordinary and it performs as designed. At this point, we both knew this wasn't normal and wasn't the way it drove off the lot when it had less than 100 miles on it.

Soon after, my wife was just about to get into her BMW in our garage to go to work and I happened to be leaving for work at the same time. Our vehicles were side by side in the garage, and I happen to start mine first. Soon as I hit the start button, the engine made a loud bang, almost like it back fired and my wife jumped 10 feet in the air! After the loud bang, the car started and that clicking that the engineer said was "performs as designed" was now very, very loud and the check engine light came on immediately.

I called Hyundai, and they said it was safe to drive it to the dealership. So that's exactly what I did. And the noise was so loud by the time I got there; I was embarrassed when I hit the red light before the dealership because everyone within a 1-block radius was staring at me. The dealership had my vehicle for over a week this time around, and I spent that week deflecting the negative comments at work from my staff and execs.

Andrew called me the following week and said my vehicle was ready for pick-up. Upon arrival, I asked him what the scenario was, and he said there was a misfire within one of my cylinders and the problem had been resolved. Because the check engine light came on, they were able to diagnose the issue right away. I got the keys to the car and was ready to drive away until I started it and felt a constant vibration coming from the engine. I asked Andrew to check it out, and he sat in the car. He stated this wasn't normal and he would contact the engineer. A few weeks later, he contacted me back and said the engineer was coming into town and could look at my vehicle again. I set up an appointment and dropped off the car for the engineer to look at. Within 2 days, Andrew called back and said my vehicle was ready for pick-up. I went in to pick it up and asked what was wrong, and Andrew said the engineer stated it performs as designed.

At this point, I asked Andrew to step outside because of the customers overhearing our conversation, and I asked him what the deal was. He said the engineer mentioned there is an isolated problem with the V-8s and they are working on a solution. I told him this was unacceptable and they had better give me a better answer than "It performs as designed." He gave me the number to Hyundai Consumer Affairs and said it was out of his hands and that he was sorry.

I contacted Consumer Affairs and was quickly attended to. Consumer Affairs called the dealership and verified the problems and immediately scheduled a day and time when I could drop off the car for Chris, the HMA rep to look at it. A few weeks went by, and the vibration problem was progressively getting worse. Andrew contacted me on my cell and scheduled for me to bring the car in. I told him I wanted to be there when they look at it so they can tell me to my face "It performs as designed."

The night before my appointment, I dropped off my car at the dealership but held the keys so they couldn't do anything to it until I returned the next morning. That next morning, I showed up and met Mr. Chris and Mr. Mike. I briefly spoke to the two individuals, and Mr. Mike, the engineer for HMA, stated that if the vehicle runs for several hours, the vibration goes away. I responded by letting him know I didn't spend $42k to have my entire body vibrated every time I got in the car and it would only go away if I was driving for over 2 hours

John, the service manager, introduced his self as he walked up, and we all 3 conversed about the situation. The engineer stood steadfast about there being nothing wrong with the car. So I started it in front of all of them. Immediately there was admittance from all 3 reps that my car in fact has an irregular vibration. John actually mentioned that the rear of the car vibrated just as bad as the front did. The engineer hooked up his laptop to the car's computer and for 20 minutes looked at the engine. After he was finished, he mentioned the data would have to go to Hyundai and they could dissect it and see if they could find a problem. That's when I stopped him right there and said, "You're telling me that there isn't a problem with this car?" And he said the vibration was abnormal but he could not locate the issue until Hyundai dissects the data from the car.

I made it very clear to all 3 reps that I wanted them to admit that this constant vibration isn't normal and if they say it is, then Ill choose one of the V-8s on the lot right now and compare them to mine to prove a point. They all agreed that it isn't normal but it would take time for them to find a solution. A month went by, and I didn't hear anything back from Hyundai and my problem was getting worse by the day. Now the car vibrated in park to the point of it being annoying, then if you drove on the interstate at 70 mph, you can visually see the passenger seat throbbing back and forth.

I garaged the car for over 2 weeks until Andrew had a solution and wound up having to drive my collector cars to work everyday, which I was not happy about! I finally had enough, and I drove the Genesis into the dealership and asked Andrew to step outside and discuss the issue. He walked out and said he hasn't heard anything back yet. I asked him to look at my car again, and he sat in it and verified it had gotten worse. He stated that Mr. Chris was to have a scheduled conference call the following day, and since my car had an open ticket, they would discuss it and he would get back to me.

The next day, I decided to drive the Genesis to work. By the time I made it home from work, I was so mad that I didn't receive a call and the car was progressively getting worse by the day that I went into the dealership that night. Luckily I got there before 6pm, and lo and behold, Chris was there. He looked me dead in the eye and didn't even acknowledge me. He walked out of the office and into the back where I couldn't stare at him through the glass office window.

I spoke to Andrew and requested the information from the diagnosis, and he gave me a copy of the completed work order. It stated "Performs as Designed" in the comments. At this point, I lost it! I demanded to speak to Mr. Chris, and of course, he was unavailable. Andrew said it was out of his hands and I would have to contact Consumer Affairs again.

After this all had played out, I discussed the situation with my wife and came to the conclusion that this was a big mistake! I believed in a company that seemed to care about the people and a brand that was supposed to rival other luxury brands. I made every effort to allow Hyundai to fix the problems and be a proud Hyundai owner. After my experiences with the HMA rep and HMA Service Engineer; the way the situation was mishandled; the fact that I was told one thing and comments on my service ticket said another is enough for me to request that Hyundai either attempt to service the vehicle one last time to fix the problem.

Prior to writing this letter, I attempted to trade in my Genesis for another brand. Both times I attempted this, the dealerships said they would have to have the vehicle looked at further due to the vibrations within the engine compartment and the cabin. Therefore I as that Hyundai either fix the issue within a timely manner or purchase the vehicle back from me, so I may put an end to this nonsense without any further recourse.

I had sent a friend of mine who wanted to buy two Accents, one for himself and one for his mother to the same dealership. He had cash to purchase them. He was told by the owner that they didn't make them anymore. I could not believe my ears. Oh well, he went across the street and purchased two Fords. I guess in the spring, we will doing the same thing. We thought someone from Hyundai might be interested. Thank you.

I called customer care and explained to them that no one told me that I need to keep all maintenance receipts in order to be able to use the warranty. The person on the phone told me that this is explained in the user manual. I argued that I did not sign on the user manual, which by the way was given to me after I signed the contract to purchase the vehicle. There is no mention of this in the actual contract and if I did know of this condition, I would probably not purchase the vehicle. My arguments did not result to anything. They still insist on me presenting the receipts for 9 years of maintenance in order to cover any work on the transmission.

I got the car back. It still does not work. Again, they blamed it on my phone. I told them, "Why is it doing it with the phone not powered up or not even in the car?!" Back to the dealer the 4th time, the new radio (which I asked for the second time) seemed to work okay.

Here's the bigger issue and this affects most Genesis Coupes. The hood does not fit properly on the car and bounces while driving. I have had to pull over numerous times to make sure the hood is secure. It is that bad. The car has been to the dealership 7 times and Hyundai has sent two corporate folks to look at it. They say it is fine - when everyone else sees the problem - and knows it will take a huge fix so they want to ignore it.

It is a safety issue. If it does not fit right, it may not latch right. I was told it would not come open but I asked to get that in writing. They refused. Hyundai has ignored my pleas to fix this hood in the name of safety. They have no desire to fix the car. I have now been forced to pursue a Lemon Law claim against them in addition to filing a safety claim with the National Highway Traffic Safety Administration. I will not put my family in this car.

I still don't know if the work on the car will be under warranty. I just wanted America to know what great (sarcastic) vehicle service and care the consumer is getting these days when economic times are bad. No customer service and compassion exist!

I am awaiting an answer from John ** on this matter and have since heard many complaints from consumers and now the websites. I would appreciate some answers. This car is parked in my driveway at all times being my dad's daughter. Thank you. If I do not hear back within the next week, I will be contacting my dad's attorney. This letter was sent to John over two weeks ago.

I explained to Hyundai that I have had 3 different warranty items repaired on the engine and I was never asked for receipts. I further stated that my owner's manual states that I did not need any transmission services, except to check the fluid levels. I did provide receipts that indicated around the late 80,000 mile early 90,000 mile I had to change the transmission pan and therefore put in new fluid. I even went so far as to talk to the corporate warranty complaint center, which did nothing for me, except direct me to contact the Hyundai representative, which I did. After trying to contact him 2 times over the period of 3 weeks, I gave up and can honestly say I will never buy a Hyundai again because of their dishonesty about their warranty, as well as their lack of customer service.

Now we have another problem - the car just lost power while driving the other day. My husband made it home but barely. We had to have it towed to the dealer. They have now told us the car needs an oxygen sensor and catalytic converters. We still have the warranty; however, we are told that it is not covered. There was no warning about this sensor, and the dealer tells me that it melted from the heat of the catalytic converter and clogged the converter and that is why we have such an expensive repair bill. This is just ridiculous. There are no warnings on any of the repairs that may need to be done - no lights, no sounds, just stop working and need expensive repairs.

I will never buy another Hyundai product. I am done. I was told to get a Toyota or Honda and stayed away from them because they were so much more expensive and have only a 36,000-mile warranty. However, everyone I know that has those vehicles never seems to have a problem. What a mess. I am extremely angry. We still owe two years' payments on the car and can't get rid of it at this point, and now, the addition of this very expensive repair. Warranty my **, they don't cover anything.

Upon research, it was discovered that there is a NHTSA Campaign ID Number: 09V124000 that addresses this same issue prompting Hyundai to issue a recall 089; however, when I contacted the dealership, they stated there was no recall for this vehicle. The factory recall campaign covers vehicles in the "salt belt" and this vehicle was originally titled in Missouri and we owned it in Illinois which are both considered part of the "salt belt" as salt is used to melt ice on the roads during the winter months.

Hyundai Consumer Affairs was absolutely no help and they did nothing but contact the dealership which in turn looked up the VIN and told them it's not covered under the recall. I told Consumer Affairs that I need someone in Hyundai to explain to me why this particular vehicle is not covered and they told me to look in my owner's manual under "Alternative Dispute Resolution" which is absolutely of no use to me because that tells you to contact a third party for dispute resolution. Why can't Hyundai answer my question? It's their vehicle and their recall! I'm absolutely disgusted with Hyundai Consumer Affairs and I am appalled that they won't honor a safety recall!

Ongoing problem since car purchase: In this particular issue, the problem started nearly as early as when I purchased the car new. I reported the problem to the dealer for the first time on April 7, 2004, while the vehicle was still under warranty. I was told that since the problem could not be replicated at the dealer, it could not be fixed. The problem continued intermittently since I first owned the vehicle. Professional assessment: On September 9, 2009, the intermittent problem escalated, the car would simply not start (see attachment e-mail). A tow truck came and started it. I drove the car to Costco for a new battery but Costco recommended I go to Sears for installation (I left the car running while at Costco). I drove to Sears, just a few yards away, and turned off the engine. The engine could not be restarted, however, this time, a mechanic witnessed the problem.

I had him call David ** at Hyundai and describe to him the problem. From a mechanic to another, I thought the explanation might be coming more clearly. I was somewhat disappointed. The Sears mechanic minced his words when speaking to the Hyundai mechanic, like a guy not wanting to tell the other guy what to do. The Sears mechanic said a lot more to me, most of which I did not understand because I do not have the reference education for it. One thing was clear though: the battery, only one year old, was perfectly fine and did not need to be changed. The Sears mechanic, who had witnessed the problem, indicated to me (only) that he believed that the problem stemmed from something electrical between the starter and the battery, but that it was not the battery. The Sears mechanic did not tell his conclusion to David of Hyundai.

Hyundai dealer: On September 10, 2009, I took my car to the dealer. This time, equipped with the knowledge passed on to me by the Sears mechanic, I was able to give a full explanation of what the Sears mechanic had told me about the problem (including what he had told me but had not told David ** of Hyundai, that he believed that the problem stemmed from something electrical between the starter and the battery, but that it was not the battery). Curiously, sometime later during that Sept. 10 visit, the Hyundai dealer then diagnosed a faulty clutch switch. Doubt issue: So, basically, it took a Sears mechanic, to tell a Hyundai mechanic what was wrong with my Hyundai car, before the Hyundai mechanic could assess the problem and fix it! Does that seem right to you? How can I trust the Hyundai mechanics and the Hyundai dealer again?

Trust and goodwill issue: Since the problem existed since I purchased the car new, since I reported the problem several times during the warranty period and after, to the best of my ability, not being a mechanic myself, I cannot but ask that the problem and its repair be considered under warranty and all monies paid towards it refunded to me with no hard feelings. But the Hyundai dealer said it will not consider this repair to be under warranty because it was repaired after the warranty had expired. Yet, while under warranty, the Hyundai dealer could not find what was wrong with the car. Do you see the dilemma? The fact that the Hyundai dealer says that: 1) it could not reproduce the problem which did exist, 2) that the dealer found a defective electrical clutch switch only after I informed Hyundai of the Sears mechanics diagnosis does raise suspicion, not to mention questions of competency, truthfulness

Conclusion: In addition to 1) doubting whether I can trust that the Hyundai mechanics ever really did do their job right, 2) that the relationship with the Hyundai dealer has been deeply damaged, and 3) that I now feel less trusting towards Hyundai about the future, there remains the fact that I did experience that starting problem with that car since I owned it, and I first reported the problem to Hyundai while it was under warranty. Request: This issue has now escalated not only to a mechanical issue but to a warranty issue and furthermore, to an issue of trust. I hope you can see that. While this mechanical issue seems to be fixed for now, I am not satisfied that the warranty was respected. Trust has been broken. Future dealings with this dealer are compromised. I would welcome your feedback and I hope that all this can be resolved kindly to our mutual satisfaction.

I do not know why I even bothered getting an extended warranty since this is the second time I brought my car in for a major repair which just so happens is one of the 10% that is not covered on my car. I think that this is a major problem and Hyundai needs to take a look at this problem and make sure that this is fixable under warranty! Consequences: I can only put gas in my car using a gas can which is scratching the hell out of my paint, not to mention the wasted gas that pours out onto my car!

There is limited warranty on most electronic items. There is no timer on the front or rear window defoggers. Windshield washers only spray lower part of windshield. Driver and passenger seats need to have the same features. Sunlight blocks out nav. system and rear backup camera. It needs larger sun visors with separate additional side extensors. No light is under the hood. Both front seats need more thigh support. Too much road feel and vibration from Dunlop tires cause hard ride and stiff steering. There is a blind spot when passenger seat is all the way back. It need grips on underside of steering wheel. Rear mud guards are too small.

Lou called me and told me my car was repaired and the cost was $549.16. I said, "What about my warranty?" He told me they could not put in for the warranty until Monday. I had to pay first to get my car. Monday came and when I inquired about the warranty, I was told it was covered under the 5-year 60,000 miles but not the extended warranty. This is my complaint, and I am very upset about the con job that Hyundai's Extended Warranty sold me. I wonder what else is not covered? Thank you.

The transmission started acting up after 100,000 miles! It would jerk when I come to a stop, and sometimes, it's so violent that a couple times I got whiplashed. That continued for a few months, so I stopped driving it for a while. Now I started driving it again, and the transmission is now just stuck in 3rd gear and won't shift at all! I don't have money to pay for it to get repaired and do need my car to go to work and make money to feed my self. I'm sure there are a bunch of people out there who are going through this or have been through this. I feel that this is unfair for consumers who buy a car and it doesn't work after a couple years. Whatever happened to the quality of a product? I am just very disappointed, and I hope someone out there could maybe help out someone else for a change.

My son was with me in the back seat. He still has nightmares about the noise and what could have happened. I had the car towed to my local garage and the mechanic spent 2 hours cleaning out the rust and prepping the car to be repaired. So the towing was $60.00 and the prep work was $80.00. Then, he found the recall on the Internet and had the local Hyundai dealer pick up the car.

It took them one week to fix and only got me a loaning car after the first 3 days. They said they didn't have any to give me so I missed 2 days of work. The car has been fixed at no cost to me but Hyundai refuses to pay me back the $140.00 I spent saying it's in my owners manual. I was going to buy a new Hyundai down the line and I told them that because they refused to pay me back the $140.00, they would lose a lifelong customer. They said, "So what?"

Hyundai has not compensated or stood by their customer satisfaction that they say they stand for in the media. Do not buy a Hyundai if you want to be inconvenienced. They will not do anything to compensate for the fact that they are unable to replace these units within an acceptable time frame (few days). It is just not right. They should be paying part of my car payment because I am unable to use the best features.

The car had about 42,000 miles when this issue started, it now has 52,000 miles. That particular part of the warranty will expire at 60,000 miles. I can't help but to think that Hyundai is waiting for my warranty to expire. I have been late to work 6 times this year due to this issue and am quickly losing credibility. My children have been late to school. I have paid for rentals. As a single mother, the emotional strain of being stranded at home without a way to get to work or school is draining.

I spoke with the technician and I got the number for Hyundai and called and started a case with Kristy. I then called back to speak with the manager. I explained to the manager, **, that the car was doing that before the car was brought to them. He still insisted that Sears caused the problem. We called Sears and they explained how they did the flush and what the customer's complaint was when we brought the car in. The manager still stuck to his decision to not cover the car but he said he would go to Hyundai to see what needed to be done. I waited a month and a half to be told that they will not cover the car. I then called Hyundai myself and Kathy said that she would see what she could do. I called them back on 8/26 and was told that the District Parts Service Manager denied the claim and there was nothing they could do.

I asked how to get in touch with the District Parts Service Manager and Hyundai told me they do not have the phone number and I would have to get it from the dealership. I then called Thompson Hyundai and was told that they were not authorized to give the phone number. After fussing a bit, the technician offered to set up an appointment with the DPSM but they do not know when she will be in, so I have to wait until 36 hours before she comes in before I will know when she will be in. I called Hyundai back and spoke with Matt and he said that he will put in a message to the DPSM to let her know that I am hoping for a call from her. I have been looking into how to make a complaint and I have noticed that there is a website that has complaints by Hyundai owners and their complaints are the same as mine. The other problem is that the warranty will not cover a rental car if the warranty will not cover the services being rendered.

The dealer has no loaners available at this time. I called the Hyundai Consumer Affairs phone # - listed above - and was told they cannot force the dealer to give me a loaner, and that Hyundai will not reimburse for car rental. I called again the next morning, reiterating that I believe Hyundai is responsible for car rental. It's not the dealer's fault. This is a Hyundai problem. Result from 2nd phone call is that I'm waiting for supervisor to call me back (although rep told me the supervisor would give me the same response). But, I should expect a return call within 24 hours - 24 hours! They have an entire day to call me back?

I wonder how they would have responded if my car would have fallen apart while driving on the highway with my 3-yr old daughter in the car, causing an accident and bodily harm - or worse. I'm going to say that to the supervisor if I get the push back again - if they ever call. I loved my car, but now, I won't buy another Hyundai - ever. Other companies pay for rental or provide loaners when there is a recall. Why am I having to pay out of pocket for poor engineering? I'm not at fault here - I didn't neglect maintenance of my vehicle - just happen to live in the 'Salt Belt". I hope no one has gotten seriously hurt from any accidents that were caused due to sub-frame corrosion.

Here are the steps I took to address the problem: 1.) I googled the flickering screen. Nothing. 2.) I called Hyundai Net and spoke to a technician, Charlie. I didn't get two words into describing it when he stopped me. It turns out Hyundai has known about this problem for some time. The original units had bad chip sets. Charlie said the chip sets were fixed; the bad units recalled from the distribution centers, and new units sent out; 3.) Naively, I called my dealer to arrange to bring the car in to have the bad unit pulled and a new one put in, only to discover that there are no units, anywhere in the country. They are on back order for months, if not the foreseeable future.

This is simply unacceptable. I paid a premium price for the car, and an extra $1,200 for the navigation unit, that it should not only break after 2500 miles is bad enough, but that it should render the car extremely difficult to drive and never mind the fact that I also can't use either the nav system itself or even the radio is outrageous in the extreme.

Here are the steps I'm going to take to be made whole: 1.) I will take videos of the problem and upload them to YouTube; 2.) I will start a blog about the problem, urging customers to buy any other car but a Hyundai. There will be links to the videos as well; 3.) I will contact Consumerist.org and have them report the story and link to the blog and videos. That will get the story and links on Digg, Facebook, and the rest of the net; 4.) I will start a Twitter feed, marking every single day the problem remains unfixed; 5.) I will take Hyundai to small claims court and sue them for the $1,200, bringing the videos with me to be played on my cell phone. I have no doubt I will win.

I urge everyone who owns a 2009 Hyundai model with a Nav unit and who is reading this to bookmark this post. When your unit breaks down, and if it is an original unit it will break down, you may want to follow in my footsteps. I'll report any progress made back on this thread. Hyundai needs to know that it cannot cause major problems for its customers and refuse to do anything about it.

When I bought the car, they sold me a bumper to bumper 100,000 mile warranty. Now they say that was just for the power train. Well that was the warranty for the car, I didn't need to spend $2,500.00 for that. Now back to the new radiator. We still don't have heat on the passenger side and now it smells like antifreeze again. So, we have to take it in again and they said we will once again have to pay to have it fixed. They are saying that it's probably the motor and I will have to buy a new motor. Well if it is the motor, would that not be the power train? They said the motor won't be under warranty as it still runs, but no heat! We live in Alaska and at forty below zero in the winter, I need heat since I am driving 100 miles a day to work. If you can't help me, maybe you could steer me in the right direction. The dealer is Hyundai of Anchorage.

July 9th, 2009, I provided the receipt for the last transmission service done. Sadly, that was the only receipt I could locate. The Goodyear service center, where I had the car maintained for the last ten years changed ownership and lost all the records in their database. The Hyundai dealership told me to bring a letter from Goodyear, stating that they had performed all scheduled maintenance. On July 10th, 2009, the letter from Goodyear was provided to the service manager. He stated that the letter should be enough documentation. I was also told how clean the fluid looked.

July 13th, 2009, I was informed that I needed receipts stating what kind of transmission fluid was used. It was now obvious to me that Hyundai had no intention of honoring the warranty. When I purchased the car, the salesman never told me that I had to have the car serviced in any special manner. I thought I would be considered a valued customer (I own 2 other Hyundais) but apparently, that is not the case. Now I am out over $1,800 and wasted many of my lunch hours providing documentation that is worthless.

What do I do? The car is dangerous. I have to have a car that is safe and still owe 2 more years of payments. No one can find the problem. Hyundai customer affairs said that even at 62,000 miles, it wouldn't have been covered under warranty if they would have found the problem. I've been ripped off. I can't drive the car to work. I work 52 miles away from home and someone will either kill me or I'll kill them in this car. Please help.

On June 6, 2009, we had to take the van in for repairs again. All lights had come on and they said they needed to replace the battery. The car was returned the same day. On June 12, 2009, all lights were coming on and the radio would shut off on its own. Van was returned for service again, at which point they said the junction block had bad connections and they installed a junction block. The car was returned on the 18th of June. On June 19th, we were on a trip to Denver and the car broke down en route. We were stuck on the interstate for 4 hours. All lights were coming on, the radio was coming on and the car could not be jump started. The van was turned into the service department on June 22nd. They stated that the sensory assembly was bad and needed to be replaced. The van was then towed from Kansas City to Muskogee on July 8th.

On July 8th, the car was returned to the service department because the speedometer would not work. The car has been at the service department since July 8th. They have called several times and told us that the car was repaired. Each time we have done a test drive and to no avail. The car is still in the service department at this time.

As of August 12th, we have had the car in our possession for a total of 12 days since purchasing it on May 21. I have been contacted by Hyundai and they have stated that they will not declare it a lemon. They said they would buy the van back from us but that we would have to pay them around $1300 for the miles that were put on the car. They are refusing to reimburse me for the $1019.50 that I had to pay to license the van. They also said that they would not find me a new van, that I would have to do that on my own. They had stated they would make the first 3 payments on the van which they have not done. We were told they would reimburse for the hotels that we incurred due to the break down but that has not been done.

At this point, I would just like to be treated in a fair manner.

I said Hyundai sold me a car with a faulty unit and I need to be compensated for my inconvenience. Their response was they completely understand and are sorry, but it is not in their contract to do anything. They said it is up to the independently owned dealer to help you if they so choose. I said I purchased a more expensive car and expect to have all of the equipment to work, and once again they apologized and refused to provide me a cheap portable navigation unit. So buyer beware: if I cannot get a simple navigation unit, then what would happen if the entire car did not run? Would they put their problem once again on the consumer instead of taking responsibility for their faulty parts?!

"Electronic Stability Control (ESC) determines the driver´s intended path while turning, using sophisticated electronic sensors. If the vehicle is not responding to the driver´s intentions, it can selectively brake individual wheels and/or reduce engine power to help return the vehicle to its intended path."

The salesman stated it probably had something to do with the battery being jumped. So he made an appointment with the service department for me to bring it back the next day, but the light was off at that time. So, they ran the computer check for codes and did not find anything. We played this game for 6 months with them trying all kinds of things to get the error code to come on, nothing happened. So, the 6 month I began to have problems with my battery draining down to the point where I needed a jump start to get going. This happened 3 times then the service manager decided the battery was causing my ESC light to come on because every time the voltage got low, it would trip the ESC and ABS light. That made sense and made me feel even more comfortable now that I knew I was driving a vehicle with an electrical short.

They installed a new battery and on the way home, the light came on again. At this point I am seeking a Lemon Law attorney and the dealership manager begs me to give them one more try and I do that, only for the ESC to continue to come on. So, I called the salesman and explained everything to him because I did not want him to get a bad rep because nothing was his fault. He suggested I contact Hyundai customer service. I am so glad that call was free because it was useless. They told me if they could not find the error code that goes with the ESC light there was nothing they could do. So now, I am putting it in the hands of a Lemon Law attorney. I love the car but I will not pay almost $40,000 for a car that is slowly dying with only 8 months of usage.

Consequences for me would be the personal time I have spent without the use of my new car, the time I have spent sitting and waiting for a jump. The frustration with the dealership and corporate office telling me to prove the light came on. They will know very shortly the results of my proof.

Now, it is July 2009, and the car was towed into the shop, because the drive belt was shredded. I am told the crank seal is leaking fluid onto the drive belt. I am waiting for this repair to be completed! This is the worst new car experience! Hyundai states they will honor the warranty but not provide a replacement vehicle under the lemon law. They will fix the problems as they arise. It's a totally unreliable car!