1800Warranty.com Reviews

I liked that 1800Warranty.com had a monthly payment. I couldn't come up with a big chunk of money on it. The representative was very nice. The signup was fine but I asked them over 10 times to mail me a hard copy of the warranty but they never did. They kept saying they sent it. I should have gotten it. The lady I talked to said that they sent it, but they never got the green slip back from the post office that they received it. I got tired of fighting with them and I think I'm gonna switch. When I had a claim, they gave me so much crap about filling it. First, they had this excuse about the mileage and it hasn't kicked in yet. I paid extra to get that done so it would be active immediately. They kept coming up with these bogus reasons why they weren't gonna pay. Finally, they did but it took a lot of arguing with them.

I was speaking with one of 1800Warranty's representatives in sales who was relatively new and he was very friendly. He was great at getting the information that he needed. I could tell that he was new because he was asking his supervisor, "Hey, what about this? What about that?" He didn't know the answers to it. So, I applaud him for finding out and not just assuming or giving me an answer that I think I want to hear. So, it was a good overall experience there. We negotiated back and forth on what I was looking for. Everything's great. I asked the guy, "What's your waiting period? Okay, I'm driving the car today. What if I go outside, something happens, and I need to have a repair? How long do I have to wait?" He said it's 30 days. I was like, "Okay, 30 days. That's all right. That's not too bad. But do you offer the ability to waive that 30 days?" He was like, "Yeah, but you have to pay extra for that."

1800Warranty.com said that they were supposed to send me some kind of contract but they never did. I would have liked to sit and read it. Other than that, the purchasing process was all right. The rep was helpful and polite.

1800Warranty.com was the last company that the dealership referred me to. When I did some minor research, they were comparing other warranties against 1800Warranty.com. They were saying 1800Warranty.com was more like a contract and it was rated higher. And I figured that it was a win-win situation because I didn't have to have a contract. It was a month-to-month basis. And the fact that it didn't have an expiration date. It’s as long as you want it. And I said, “Okay. So what happens? You don't want to check out my vehicle? I drive a Mercedes Benz. It’s very nice. But you don't check out the vehicle?”

The lady I spoke to when she set me up for the extended warranty was informative. She was nice enough to call me back within a certain amount of time once I got my end together.

We were very satisfied with the lady at 1800Warranty.com. Her name was Kendra. She was a very well mannered woman. She spoke professionally and gave us all the answers to the questions we asked her.

I recently had a claim with 1800Warranty where they denied it because it was for a transfer case and they said that we didn't get maintenance on it. I found out that there is no maintenance to really get on it. It took about four days before they even denied it. I had to wait two days for them to send an adjuster out there to look at it, which the shop was like, “This is unusual for a transfer case.” If that was the case, they should have said that in the very beginning. They just prolonged and dragged on the days, trying to find a reason not to pay the claim and they didn't pay it. Also, every time you talk to someone, it’s like it has to go to another department. But I never speak to the other department. It’s always relayed through who I'm talking to. It’s like, “We have to talk to the whatever department and then we'll get back with you.”

My experience was pretty good with customer service team. My wife tried to use the warranty and she said it doesn't cover gaskets. But I thought it covered head gaskets on the vehicle.

Setting up the warranty over the phone was fine. We're still working on our claim. We are waiting on parts and waiting on approval.

Their price was cheaper and they guaranteed me that if something major happened to my car, they wouldn't tell the person to go to a junkyard to find a part. The sign up process went pretty smooth. So far, I'm satisfied.

The claims process was simple. I had the mechanic call them and they spoke. They handled what they could cover. I was very satisfied.

1800Warranty is affordable. I did a lot of research online then a representative reached out and we completed everything for my signup. He was really knowledgeable and very easy to work with.

I ended up getting a new vehicle and I needed to get the warranty for it. I decided to go with 1800Warranty over what they were offering me through the dealership and their sign up process was pretty easy. I had it for a previous vehicle too. So, I was already familiar with the service and the product.

I got online and purchased a policy from 1800Warranty.com. The process met my expectations and so far, my experience with them has been good.

My experience with them is great. The girl who took care of me was really attentive. She made sure that I got what I wanted and the warranty that fit my needs.

I like my warranty. I haven't had to do anything yet, but it's a secure feeling just to have it. I also like that they take the payment off my card, which is better because I don't have to worry about it. Their reps were good. They answered all my questions.

It's been all right with 1800Warranty so far. But I didn't know that when I make a claim, I got to leave my car. They want your car to sit there till the part comes. I can't be leaving my car. If I can still drive my car, why do I got to wait and leave my car sitting there. Why am I paying insurance for a car to sit there for three days?

They were very pleasant and polite. Everything was fine.

My rep was Juliana and she was fantastic. On the whole, I'm satisfied with 1800Warranty. I pay my bill and call them if I need them.

The customer service was pretty quick. I called them and they reverted back within a few minutes. We spoke and they provided me with a quote. I gave it a thought and then the next day, I called them back and said that I wanted to do it.

I had 1800Warranty previously with my other car and they took care of me when it died. They basically told me, "Screw it. We ain't paying for it. Just go pick out another car." It was a smooth experience. It was a simple process. So I stuck with them when I got the new car. When something happened with my new car, I called them and I was trying to see if they covered my axle replacement. That was a whole process because they kept trying to say it was pre-existing. But it wasn't pre-existing because when I called them, I didn't have full details and I still don't know exactly what the warranty covers. I haven't had my vehicle taken in to get fully diagnosed.

When I called, I was transferred to a representative and she got me set up within 10 minutes. It was great customer service. 1800Warranty is an easy company to deal with. It's customer-friendly. There was no hassle as far as getting set up. Another perk that I like is it's for the lifetime of the car, as long as you own the car. You could own your car as long as you’re gonna have it and be worry-free of having to come out of pocket fully for making it.

The lady that I worked with was great. Everything I needed to know, she was fast and in line. She was honest. We talked extensively. We must have talked about an hour and a half about this stuff. The coverage was good.

The representative explained the warranty well to my satisfaction when I was purchasing.

I started a claim and we had a problem with it. The water pump was leaking bad and they sent someone out to look at it. He saw the coolant but he couldn't find exactly where the leak was coming from so they declined the job. It cost me out of pocket 1,300 bucks to get it fixed. I'm thinking about closing the account.

The person I talked to was sincere about what 1800Warranty's product was about so I gave them a shot. The plan was reasonable as far as payments and coverage. Customer service was professional too. I'm good with the decision I made.

Going with 1800 was one of the worst decisions that I ever chose to make. The first day I started the policy, I got charged twice. In the couple of months that I had them, they were charging me every month giving me over draft fees. I ended up canceling them because in the last month, they charged me twice that over drafted my card and they weren't willing to give me back my overdraft. How you file a claim really sucks too. Overall, I was not satisfied. I wouldn't recommend this company to anybody. They were horrible.