|
Read OneTravel.com's response to consumers' complaints.
Tiffany of Chulazista, CA August 29, 2008
Tiffany of Chulazista CA (08/29/08)
I went online 08/28/08 to the site onetravel.com type info got internary, confirmation number and booking printed it out but they called my mother in Oklahoma and the person said he was calling about ticket because card was declined. I called my bank and the scam was in the bank approved 2 additional transactions but the 4th try was declined by bank because of insuffient funds.
First the economical damage was a possible over draft and monthly bills and as a navy active duty member my opportunity to go home and visit my family after deployment I cannot attend the 15th year reunion and celebration of my late grand mother's family and they are devastated because we don't know when I Steve of Winnipeg, OTHER August 26, 2008
Steve of Winnipeg OTHER (08/26/08)
We booked a return trip for two from Winnipeg to Vancouver, onetravel.com's price was the best to begin with. We booked paid, everything was confirmed. Two days later I got a phone call telling me that the price we paid was a mistake and an error and we would have to pay an addition couple hundred dollars a ticket, the representative could barely speak english and could not understand what we were asking or saying. We settled paying about 100 extra a ticket.
After that point they changed our flights on us twice, and once while we were in Vancouver on a cruise... In Vancouver it was cheapotravel.com who contacted us, not sure if they switched names or if they are the same company or what but all I can say is stay far away, horrible service, a scam from the first second we spent our money.
Alice-Ann of Palm Desert, CA June 11, 2008
Alice-Ann of Palm Desert CA (06/11/08)
They say that they give the best travel deals but they charge a fee above beyond the fees of the other travel services such as Orbitz.com, Travelocity, Cheaptickets, etc.
Have to pay a 25 additional fee that is not true for other online travel search providers. Eun of Meridian, ID May 5, 2008
Eun of Meridian ID (05/05/08)
I purchased 2 tickets from San Diego, CA to Boise, ID for 472 and received a confirmation via e-mail. A few days after I purchased the tickets, I noticed on my bank record that the ticket price charged from One Travel was 588 (about 100 above what I authorized). Further more, a new, revised confirmation was sent to me for 2 tickets for Orlando, FL to Cleveland, Ohio.
When I contacted One Travel about the over charge and changed itinerary, they stated that someone had called to change the flights and there had been a fee pertaining to the change (hence the 100 overage). When I asked who had called to do this (since I had not authorized this), they were not able to tell me any information nor did they change back my itinerary to the original flight plan I need.
Now I am stuck with flights that cannot be used for my travel needs. I am not even sure if they are legitimate flights. I have attempted to contact Travel One several times to resolve this issue. Each time, the response has been the same with no resolution to help fix my situation.
I have saved months for the CA to ID trip. It is an important trip that affects other travel plans in a detrimental way. The money that I have been frauded cannot be replaced, and I cannot afford to pay for a second set of tickets. This event has brought both emotional and financial hardship to myself and my family. Robert of Walterville, OR February 21, 2008
Robert of Walterville OR (02/21/08)
We booked seats for a flight from Cartagena, Colombia, to Los Angeles, CA, and return. The agent at One Travel--also doing business as Cheap Seats--told us after we had booked they couldn't issue electronic tickets because the flight originated in Cartagena, Colombia, and that the tickets could only be sent to me by registered mail at an address in the USA. The company ultimately agreed to send the tickets to my sister who was to send them to us in Panama. The tickets were subsequently lost in the mail. When we realized the tickets had been lost in the mail, we contacted One Travel (Cheap Seats) and told them the problem. They said they could do nothing to help us since they had already paid Taca Airlines for the tickets and suggested we contact Taca (LACSA). When we spoke with a supervisor at Taca's office in Bogota, Colombia, he was sympathetic and said we could be given compensation in the form of tickets to anywhere Taca flies for an equal value. At that point we canceled our reservations on the flights from Cartagena to Los Angeles and return. We then booked flights on another airline from Cartagena to Miami for 1856.
When we told One Travel, the personnel there made no attempt to intercede for us with Taca but simply washed their hands of the entire matter. We believe One Travel has an obligation to its customers to assure they receive fair and just treatment from the airlines with whom One Travel books flights. Obviously, Taca Airlines has been totally uncooperative in this incident, but, since Taca is a foreign corporation, we're not sure sure. But we do believe One Travel has an obligation to assist us in obtaining a refund for that flight.
As a result of the failure of One Travel and Taca to recognize our claim, we had to book with another airline to get from Cartagena and back again. The replacement tickets cost us 1864.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
| 
Print This 
Email This
