JustFab Reviews

Terrible company. No customer support. They charged me for a product that I never received. They deceitfully enrolled me in to their subscription plan without my explicit consent and charged $50 a month for that. I had to reach out to my bank. They have 0 customer support, nobody picks calls, nobody replies to chats. Stay away from these scammers. They keep posting ads on social media. DO NOT FALL FOR THEIR ADS.

Shoe dazzle and this store are the same. They was doing good until two years ago but now they have bad services with refunds. They make things hard for everything for return and refund and charge and skip the month and cancel the memberships. They are bad matters.

Website is glitchy, hard to use. Credits cause glitches during check out as well. Planning to cancel membership soon. Sizing is inconsistent. Also prices on products are more expensive on this app, than on Amazon where the same items are available. Quality of items keeps going downhill. The shoes fall apart not long after purchase.

I placed my order on February 1 2026. I still have not received my order and it has been over 20 days and I'm not happy with Justfab right now. I have never had to wait this long of an order. I'M NOT HAPPY!

I placed an order 3 weeks ago and still have not received it. When I try to track package, it does not provide an update nor additional information. Please advise of updated tracking information or status of delivery. Thank you.

I cancelled my VIP membership via the APP at the beginning of January 2026 and then was charged the amount in February because I did not go in to skip. Your APP is not very user friendly. I actually had to try to skip the month twice and it didn't work and I got charged.

The website is terrible. Consistently doesn’t work & doesn’t allow me to skip months, but also won’t allow me to use my credits. I’ve called in several times & have not gotten any resolution on the money that was taken or the credits I’m not allowed to use that I unwillingly had to pay for. Most of the items don’t ship to Canada but you offer them to Canadian clients? I’ve been a member since 2018 & this is the worst service I’ve ever received. Forcing someone to pay for credits you won’t allow them to use is just unethical.

I received a completely wrong item. Ordered a sweater, got pants. Sent back, still not credited or have I received the replacement. Customer service was 0 help when I called. I’ve been a member for 14 years, I’m thinking of canceling now. It’s not worth the hassle.

I have nothing but good to say about JF. They want to keep customers. The shoes are good quality! I have 3 or 4 pairs now. They keep you happy. 😊 Thanks!! I was able to get this pair free by downloading their app! The shoes are usually always priced low and affordable ;) esp as the seasons change. They have very unique items.

I never received my order. On top of that, I always end up paying more for the membership than I receive. I have to pay for shipping on top of also getting a cheap, discounted shoe. This membership is a scam and total trash.