Ancestry.com

Pam of Flatwoods, KY April 4, 2009

Pam of Flatwoods KY (04/04/09)
False advertising. They sent me an email saying I could renew for 14.95 per month but they were charging my credit card 19.95 per month. When I called to complain they said I could cancel but they would not honor the 14.95 email they had sent me.

Doy of Mccomb, ME March 9, 2009

Doy of Mccomb ME (03/09/09)
I can not log in to my account and I can not reach any one at 1-800-262-3787. I can no use my account and I want a refund of what I paid you people. Send me my password and sign-in code.

John of Reading, PA February 16, 2009

John of Reading PA (02/16/09)
Same as the others--sign up for one month (or so you believe) and they keep charging you. Bad business practice and I am hesitant to ever use them again. (although terms and conditions indicate renewal- the sign up screen suggests it is a month for 19.95 for ONE month) Customer service said they get complaints about this all the time. IF so-- FIX IT

80.00 charges before I noticed it.

Sheron of Yuma, AZ October 23, 2008

Sheron of Yuma AZ (10/23/08)
I registered for a month's use of their website (I thought) and found out 3 months later that I had registered for a continuous service membership service. No where during the registration process were the words continuous service membership used. The phrase monthly 19.95/month was stated with no mention of it being automatically being renewed without notice on a monthly basis. The only place the phrase continuous service membership was used was in the terms and conditions, which were noted at the very bottom of one of the web pages in very small print. I feel ancestry.com advertsing is misleading and deceptive.

I was charged for 3 months service instead of the 1 month to which I thought I was registering.

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