CONSUMER NEWS    RECALLS    COMPLAINT FORM    SCAM ALERTS  


Complain about a product or service

Small Claims Guide | Class Actions | Lemon Law | FAQ | Resources | Newsletters | Spanish
Automotive    Education    Electronics    Family    Finance    Health    Homeowners    Shopping    Travel   
NEWS   Latest |  Archives |  Auto |  Cells, etc. |  Computers |  Financial |  Health |  Homeowners |  Parents |  Privacy |  Scams |  Seniors |  Travel

Apple Sued Over 'Millions of Colors' Claim

MacBook actually displays only 262,144 colors





By Truman Lewis
ConsumerAffairs.com

April 3, 2008 

Apple

Apple Sued Over 'Millions of Colors' Claim
Japanese Investigate iPod Fires
iTunes Upgrade Hits Sour Note With Users
Apple iPhone Wows MacWorld Audience
Apple Warns Of Virus On Some iPods
How Loud Should Your iPod Be?
Hearing Professionals Praise Apple's New iPod Volume Control
iPod Nano Too Delicate, Suite Charges
Suit Charges iPods Can Damage Hearing
iTunes Includes "iSpy" Feature
Class Action Suit Charges Apple iPod's Screen is Defective
Apple to Settle iPod Battery Suit
iPod Lawsuits Multiply
Apple Bans Talk of Glitch
---
Consumer Complaints
2-Day Delivery Promise
AppleCare
g5 Dual
g4 Dual
g4
iBook
iMac
iPhone
iPod
iPod Nano
iSight
iTunes
.Mac E-mail
Monitors
OS X
Powerbook
Tech Support
Internatl Support
User Forums
Diehard Fans

Even after decades of regulatory sanctions and consumer lawsuits, companies tend to get carried away with their advertising. The latest case involves Apple's bold advertising claims that its MacBooks support "millions of colors."

Nice ad, but the problem is that MacBook LCDs only display 262,144 colors. Geeks say that's because they use 6-bit TFT models instead of a true 8-bit display, which would indeed support 16,777,216.

But someone at Apple was counting pennies and decided to downgrade the display to 6 bits, even though Mac users pay a considerable premium for what they think will be a superior machine. So says a class action lawsuit against the computer maker.

Apple has already settled one lawsuit filed by aggrieved customers. Details are confidential, but what's not confidential is a new suit filed by a powerful Los Angeles legal firm, Kabateck Brown Kellner, a frequent litigant in high-tech circles.

"Apple is duping its customers into thinking they’re buying 'new and improved' when in fact they’re getting stuck with new and inferior," said managing partner Brian Kabatech.

Kabatech says his firm wants "to help those customers who were deceived and make sure Apple tells the truth in the future."

Track record

In the previous "millions of colors" case, MacBook owners Fred Greaves and Dave Gately filed a class action suit against Apple last May.

The case was initially viewed as frivolous but as hundreds of disgruntled MAcbook purchasers began posting their embittered complaints on apple.com and other online forums, both the legal community and Apple began to take the case more seriously.

Apple settled out of court with the two, reaching a confidential settlement. But by then, the damage had been done and others consumers -- and, more significantly, other lawyers -- began following the scent and Apple now faces a much more daunting opponent.



Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.


Consumer News

May 17 2008

Recent Recalls & Safety Alerts

READER SERVICES

Print, Email & More

Subscribe

Free consumer newsletters
Sign up now!





Back to the top |

Advertisement


Home | Rogues Gallery | Good Guys | Complaint Form | News | Recalls | Search | Video | FAQ |
Consumer Resources | Small Claims Guide | Lemon Law | Newsletter | Contact Us
Advertise With Us | Testimonials | Newsroom | RSS Feeds | Radio | Job Postings




Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2008 ConsumerAffairs.com Inc.  All Rights Reserved.