We received the following response to Cheryl of Dade City's complaint:
I am writing in response to a complaint viewed on your website regarding
service received by PODS Enterprise, Inc. I do apologize for the delay in
responding however, we were not notified of the complaint posting.
In response to the first concern, we offer two sizes of containers 8x8x12 and
8x8x16. The 8x8x12 size container when offered to customer is advised as holding
approximately a 1200 square foot home excluding patio furniture, contents of
attics, contents of basements, and does not consider oversized furniture. We
rely on our customers to determine the size of the container(s) that will meet
their needs. In this case the customer was offered the option to reserve two of
the 8x8x12 containers but, declined the offer choosing to attempt to pack her
1300 square foot home into one container.
Regarding the customer service concerns and property damage to Cheryl's landscape, it is unfortunate when an incident such as this occurs however, we do strive to rectify the incident in a timely manner. On September 2, 2003, a representative went to the customer home and repaired the damage. The customer was not satisfied with the repair. A 3rd party was asked to provide an estimate to repair the landscape. Upon receipt of the estimate a reimbursement check was issued in the amount of $300.00.
PODS Enterprises Inc. prides itself of its quality customer service and I regret that Cheryl experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.
Sincerely,
Kathy Karamitsos
Incident Resolution Administrator
PODS Enterprises Inc.
