Nationwide Relocation Services

I received a telephone call from (925) 418-3348 which is in the San Francisco Bay area. I am in Maryland. Their customer service professional was responding to my inquiry on a relocation move. I stated I had sent their company an email with my concerns about numerous consumer complaints posted across the internet and a poor BBB rating after being referred to them by **.

I asked her if she wanted to offer any positive defense against the negative posted consumer feedback and she hung up on me! Customer service professional? I think not! If this is how a company responds to an inquiry before doing business, I can only imagine how badly they would react when a paying customer has a concern about their service. Glad I could share my experience and hope it helps someone else in making a decision about contracting with Nationwide Relocation Services.

Movers (Relo Van Lines) arrived at our home without enough room in the truck and attached trailer to load our possessions due to overloading two prior pick-ups. Calls to Nationwide offered no help. Movers left us with a considerable amount of our possessions. After renting a UHaul and packing it ourselves with what would fit, we were forced to leave many of our furnishings behind, including a wicker set, bistro set, kitchen set, vacuum, several indoor and outdoor chairs, yard ornaments, a hutch, bicycles and more. After filing a complaint with the moving company in September of 2011, we still have not received any satisfaction or even response even though I have consistently been in contact with the claims department with documentation. We value our loss at approximately $4900.00.

I was relocating from Las Vegas, NV to Spring Lake Heights, NJ. I lost my husband and going back to my family, I checked out some mover and settled with ABF U-Pack. They were recommended and had a good reputation, so I had them pack and load the trailer for me. I wasn't able to do it myself. ABF directs you to Move Builder. They contacted me and I told them what I needed and gave them all my information, read off what I was moving and information from other movers about amount of boxes needed and space needed on trailer. After a few calls, I was reassured not to worry, that they were professionals and do this all the time and are never off by much.

The trailer was delivered and the next day, people from Ace World Mover came to pack and load the trailer. It started good, then went very bad. First, they wanted to charge me extra because the trailer was parked the wrong way and had to walk around it to load it. They didn't want to walk on lawn, then they didn't bring enough boxes and charged me for the extra boxes plus used boxes I had. I was on the phone with Move Builders, I don't even remember how many times, and my estimate was $5,342.14 - estimating the use of 12 cubic feet in trailer. Well, it went to 19 cubic feet at $191 a cubic foot. I just don't have $1,337 + boxes and long distance. This brought the charges to almost $7,000. I don't have that kind of extra money. Finally, after talking to so many people, they said they would only charge me $6,000 and that was the best they could do. Fine, it was that or the total amount.

Finally arrived in NJ, the people who came (I believe from Wheaton Movers) to unpack me were shocked to find that the trailer was not packed correctly. When they undid the spacer, everything almost fell on them. They took pictures of all of this and all that they found during the unpacking. I had boxes that were never marked as to what was in them, item not wrapped, light boxes on bottom with heavy ones on top, my headboard leg broken off. They wanted to charge me $265 because they had to walk from the street to my apartment, which they were told from the start that there was no parking in front.

The trailer came the day before the unpacking. I was again on the phone with them numerous times about all the happenings. I was so upset that I had a panic attack and had to be taken out of the apartment. When they called me to the trailer to see my headboard, that was the worst. I called once again and was told that Kathy, the one I was talking to, was on the phone and Nicole was at lunch. I asked to be called back and I am still waiting!

I have called, emailed and got nowhere. I tried to stop the payment but there isn't much paperwork. Shame on me. I finally heard from them and was told in not so many words, "well, you agreed on the $6,000 when they packed" and that was it. They didn't care about anything else. I put in a claim for the broken things. They sent someone to fix the headboard, which is okay, not great and the claim was for $820. I received $210 and a letter with no sorry. This was the most horrible, upsetting thing I have ever experienced in my 62 years. Please let people know how they operate. ABF did what they had to do, no problem with them, just Move Builder.

They took my household items on Dec-24-2011, promising to deliver on 27-Dec. Now it is 7-Jan and have not even heard from them. They have not even communicated the weight of the consignment. And they have not even called for over a week now. The most unprofessional and fraud company I have ever interacted with. No household items for more than 2 weeks now and no news from them at all.

My story is like a dream with a bad nightmare, and I just want to wake up. Unfortunately, this is real and I hope and pray that no one has to endure the pain, frustration, headache and disgust that we went through. My husband and I bought a house in Kissimmee Florida, and our closing date was delayed numerous times, so by this, we had to change our move dates a lot. We were scheduled to be picked up on Friday, December 2, 2011, and they didn't show up until Monday, December 5. The driver called me on Thursday, December 1, and we both decided Saturday, December 3rd between 9AM-11AM would have worked out better for the pick up, because he was also in the process of moving, and my stuff wasn't fully ready.

It was after 12PM on Saturday, and we were still awaiting the movers, so I decided to call, and his words to me were "I tried calling you". Really, I have a caller ID and an answering machine, he never called us. We rescheduled the move to Sunday the 4th at 8AM, and again never showed up. My husband called the driver Eli, and he told my husband that he just woke up, and he wouldn't be picking us up until Monday, December 5th. He didn't apologize, and he had no remorse for his actions.

My husband and I tried calling the company many times to make a report, and couldn't get a hold of anyone. This was unacceptable and unprofessional. Anyways, we were picked up on Monday, December 4th. Finally, we wanted to cancel the day of the pick up, but we were told that we were locked, and our down payment was non-refundable. The movers took apart, broke stuff, and stole stuff. They basically went shopping in my home for the holidays. We arrived in Orlando on Wednesday, December 7th in the evening, and so did our movers.

I was in my kitchen washing dishes, and I received a call from American Express customer service department. My husband and I looked at each other and said, "oh **". We immediately knew that our cards had gotten stolen, because one of the guys took my husband's home office desk apart, and our extra credits cards that we use for emergency purposes were in it.

One of the movers went on a shopping spree on December 7th, December 8th, and December 10th in Plantation and Orlando Florida, at high end stores like Ralph Lauren polo, Nike, and Champs, and racked up our American Express to over $1,000.00. He even tried logging onto our online account at 3AM, one morning. This thief also bought $336.00 of clothing from an online store with our card. The story doesn't end there. He also stole our Charles Schwab Visa card that we used to make the down payment to nationwide relocation, and to pay his back DSL bill.

As I sit to write this horrific story, I'm still in disbelief. I cannot believe that someone would do something like this to you at Christmas time. I'm still scared from this experience. We've called the police in Florida, New York, Georgia, and nationwide relocation, and to my surprise, no one has helped us. This has been the worst Christmas, and I also have sleepless nights, because this nonsense has been bugging me. These people have invaded our privacy, and stole what we've worked hard for. If I don't get any justice soon, I'll be going to the media. I do hope my experience is a lesson to everyone who wants to use this horrible company.

The worst, unprofessional business I have ever come across. They are brokers. They control nothing and take no responsibility for anything. Never showed up on the move date, never called. I called 10 times. Read your contract. Use a credit card to protect yourself from companies like this.

Not even a one star! They booked my move. I was told the moving company would take down all my furniture, wrap it and load it onto the truck. When they arrived, the moving company did not do that and said I must pay an extra $1500+ to have my furniture loaded and packed correctly! I was out right lied to by Nation wide and fast/slick talking Todd ** the sales rep.

I had damaged furniture. All kinds of merchandise damaged & broken and boxes of our merchandise missing upon arrival. I cannot get anyone from Nationwide to find or even look for our missing boxes. That is when we can get someone to return our calls. When we do get a hold of someone, all they say is to fill out claim forms which we have more than once. When we try to ask questions, we get the runaround of saying that we must fill out forms. They will not answer any of our questions!

They were the worst! They made my move horrible! They completely lied to me about everything basically. I set up a move date and I called them weeks before to make sure it was gonna happen and to make sure everything was good. They lied and said it was. They finally called me on the night before the move, saying that one company was gonna be there the next day. Needless to say they didn't show up.

This continued on for a couple days. Finally, another moving company showed up and to my surprise, things that Nationwide had promised me were included in the move, price were not. Additionally, the person that set my move said that he would be in contact with me for the entire move. Surprisingly, he did not answer nor return any of my calls after he got the first payment! I was stuck dealing with a customer service agent. Please do not use this company!

They are taking advantage of the elderly, stealing, abusing, holding items hostage, price gauging, breaching contract, and breaking items. This is an ongoing nightmare. On three different occasions, we cancelled the contract, only to be told the items were in route. Each time when we followed up, we learned the items were still at the warehouse. This is the worst nightmare ever. They are telling lies and more lies. They refused to return phone calls. I'm still not sure if I will get my stuff.

We hired Nationwide Relocation Services after talking with numerous moving companies, and this company guaranteed the quickest pick up delivery window. They were supposed to have picked up my mother's belongings on September 29 or 30 and move them from Alabama to Wisconsin. They took our $800 deposit and despite repeated assurances, they did not show on the 29th or 30th of September.

They called again on the 10th of October and said that a driver was on the way and would arrive in 10 minutes. I paid someone to cover for me at work on 3 separate days. Today, they informed me that today is the last day of my pickup window, the first time I have heard about this, and that maybe I need to have a backup plan. How am I supposed to have a backup plan when they have my money? We have called everyday for 30 days and got the same answer that it will be soon, probably by the end of the week. I will seek legal representation and I will do everything I can to make sure no one ever uses this company again.

This is the most unprofessional company I have ever hired. I told the broker that the army was relocating me to another location and that I would not be able to arrive until 1 November 11. She told me that my vehicle would not arrive until after that date. The moving company arrived a day earlier in the middle of the night demanding to take the vehicle or it would not be moved. The next morning, he had already arrived at the location demanding payment with me still at my location. NRS would not fix the problem nor take responsibility for their mishap. Their answer to me was figure it out or we will put it in storage. The broker's manager assured me this would not happen as long as I arrived by the first. Once this company receives your deposit, they are careless about the move. I asked that everyone boycott this company and write to your congress person to get this place shut down.

The initial "pay $1000+ for the deposit and sign 7 times" phase 3 weeks before the move went fine. Surprise, surprise, but this is capitalism - companies need to make money.

Let's fast forward to 2 days before my 10/27 - 10/28 moving window. First, Ms ** called and asked me if I can move my window to the 29th/30th. I said, "No, I will be getting kicked out at noon on the 30th and I need time to clean after you're supposed to take my crap from my apartment." A couple hours later, Mr ** called me and asked the same thing. He fed me a line of **, telling me that it's everyone's fault but his, but I tell him the same thing I told Ms **. I need to be out of here by 10/30, so I will not accept a change in my moving window.

When the moving window day 1 comes, I haven't heard anything definitive so I call Pamela ** who is supposed to be my main contact for this whole process. The lady I haven't heard from since I gave them a grand 2 or 3 weeks ago. She told me that she'll look into what's going on and call me back in 15. Great. 2 hours later, 4 called me, a voicemail, and an angry email, and I decide calling the customer service, which might be the best idea. I feel sorry for the poor bastard that has to take this call, but I'm sure he dealt with this ** before, judging by all the brutal reviews. "A moving truck has not been assigned to your move yet, sorry." This is halfway through day 1 of 2 of my "get my **into the moving truck" window. Are you kidding me?

A couple hours later, Mr. "Jersey Shore" called me back. "Hey bro, the 29th won't work - are you cool with waiting until the 1st?" I said, "No, bro. I'm not cool with that. I'm not cool with the 29th." And the he said, "Oh, okay. Well if we don't show up by the 29th, you can call this number and cancel your service with us to get your deposit back" and I said, "great! I can get my deposit back and then deal with trying to find another moving situation with zero days notice! Can't wait! "

Then, U-haul said, "Yes, we can get you a truck that you can pick up on the 28th. Oh, you need to tow your car? Cool, you can do that too. This will cost you $1000 less than nationwide worthless services if you're alright with that. Also, you won't need to wait until after your lease runs out to cancel - we won't even charge you, regardless of when you cancel if somehow nationals pull out a miracle and shows up. Would you also like some baked goods and a fine champagne? "

Let's conclude. You hire a moving company to make your move less stressful. A nationwide relocation service makes your move much more stressful and if you don't get lucky, they make it impossible. If you value your sanity, look elsewhere. I legitimately hope NRS goes under so no one has to deal with this crap again.

Freddy Kruger from Nightmare On Elm Street cannot even hold a candle to the mental stress, physical trauma, and the exposure to being held hostage at great personal and financial expense by Nationwide Relocation Services (888-219-7171). Nationwide's horrendous service staff were a group of inconsiderate, inept, untrained individuals who clearly did not care about your circumstances. They actually went out of their way to cause profound consternation and fear when, or even if, you will get your possessions moved. I have never seen what a ** ** ** looks like, but I am sure an entire portfolio could be created by the staff at Nationwide Relocation Services. Stephen King himself would likely find the stories of the people they have ravaged too terrifying to put into a novel.

With almost a month's notice and a hefty financial deposit, Nationwide Relocation Services leave us barren and destitute one hour before what they called our window closed. Each and every multiple daily call placed to them resulted in either another lie or the admonishment that we were hostage to them until the last minute, refusing to offer any remedy or service. As a result we were left stranded, on a time schedule, without the benefit of being able to call another moving company. The hardship we have suffered is unimaginable.

Although my significant other is not quite over the hill yet, he is pushing sixty, he exhorted me to have a moving company move us because he has a herniated disc in his back. I am a slight lady, petite with painful wrist syndrome, thus could not possibly help him move extremely heavy furniture up the ramp of a sixteen foot van we were forced to rent. The 1300 mile trip to our destination was very painful due to the poor road conditions. Along the way we were exposed to several dangerous situations that we would have not experienced had we been in the comfort of our own vehicle, or on a plane flight to our final destination. He was also compelled to carry heavy furniture and a multitude of boxes up a very long, very steep flight of stairs or otherwise incur additional charges for the van rental. I/we were in pain, completely exhausted, and now almost a month later still recovering from the nightmare Nationwide Relocation Services has put us through. I will be seeking damages from this company and recommend each and every one of you who has suffered as we have, do likewise.

In closing, we realized that some people can become disgruntled over very minor circumstances, however this company and its owner Aldo ** has pages and pages and pages of complaints from people in all walks of life, including stated employee abuse, tantamount to coercion and threats because they dare stand up for the consumer after quitting his company. We too do not understand how so many complaints have fallen upon so many deaf ears. This company simply must be brought to justice.

This is the worst company in the world! The CEO of this company is Jesse James! I hired this company (who underestimated my weight) to move from Ohio to Florida. First, they showed up, late for 2 days, on Saturday due to having to renew their truck tags. They showed up at 8 pm and left at 4 am in morning with only 50% of my furniture and belongings. They said that they had no space left and needed to drop off some, then would come back for rest. I had to prolong my drive to Florida until Monday and was late to start my new job.

Then, the driver called to inform me that they could not continue and they had to stay at a hotel due to expired tags. They were supposed to deliver 7 days later. I waited for 14 days, only to find out that they would deliver on Sunday, 21 days later and on a day I needed to be in Orlando for business. They also informed me that they would not be going back for the rest of my things and I'd have to pay $1,600 more for it, even though most of the stuff was itemized in my contract to be picked up!

This company has ** me around for 2 and a half weeks, keeping my stuff pretty much hostage, unless I pay. I'm meeting with an attorney tomorrow to find out what I can do about getting all my stuff back. Do not use this company.

Too low to even rate.

I, too, was ripped off by Nationwide Relocation Services. We set up a date, then I called and said there would be more boxes. So they doubled my deposit and when the time came to move my belongings, no one showed up or called.

They hounded me until I agreed to deal with them and they weren't available. After the company never showed, they had the nerve to ask if they could still move me. Needless to say, I went with another moving company and will fight to get my deposit back.

Anyone know an experienced lawyer in this situation?

Company grossly under estimated the cost of my move from CT to FL. When the local (New York) company hired by Nationwide Relocation Services got to my house, they would not load the furniture until I signed a waiver that I would pay any overage in weight. They pretty much assured me that there would definitely be an overage, plus they indicated that unless I paid for them to pack my furniture in blankets and boxes, it would be damaged!

Here I am on moving day with a house full of furniture to move, so what else could I do but pay. It cost met nearly double the amount I was quoted by Nationwide Relocation Services.

This company is nothing but hucksters. I felt like I was in a carnival side show playing a shell game. They made their money up front by way of a non-refundable deposit and laughed all the way to the bank. The company they hired to do the actual move made money and were hucksters as well. What a great business -- let's make money coming and going by holding people's furniture hostage! This should be illegal!

Now for the frosting on the cake. The trucking company hired by Nationwide Relocation Services broke down on their way to my delivery. The truck driver telephoned to tell me he'd be a little late. A few hours later, he called again and said there would be no delivery that day. When I tried to reach the truck driver the next day, there was no answer on his phone. I telephoned Nationwide Relocation Services to request some attention to this matter as my entire household is in a now broken down truck in some unknown location. They, of course, had no control over the situation because they just "hired" the trucking company to move my furniture and any problem is completely out of their hands!

Never ever, ever use this company. I wish I had seen the list of complaints listed here before I contracted their services.

Bait and switch scam while moving by two Russian drivers from Trans United Logistics out of Newark. Movers held my furniture hostage unless I paid a 60% higher rate.

I called Nationwide Relocation after canceling my move with Alliance Relocation. Alliance wanted to change the contract the day before the move; the movers never called me, and there was a dispute with the pickup time. William ** quoted $1400 as service charge to move my items from North Carolina to Virginia. Little did I know that Nationwide contracted with Relo Van Lines of 744 Broad Street 16th Floor Newark, NJ 07102 (800-668-3059).

There were movers (Demetrius and Anthony) who picked up my items. I already faxed over to Nationwide my paperwork, and Relo had me sign additional paperwork. They had a 26 foot truck and a small trailer. I had boxes and bags only. I told them I did not have a lot of items; so, I did not need a trailer. They loaded my stuff at two locations. They wanted to charge me $45.00 for the second pick up location, and this was discussed with William ** when making the contract.

Everything seemed OK, but the very next day Demetrius and Anthony began harassing me about delivering my items. They charged me an additional $500 dollars, stating my items weighed more than what was stated on the form. They also said that they were going to put my stuffs in storage, and I would be left with additional fees. I spoke with Bill ** and to the customer service about them picking up my stuffs because they had their own items and provisions on the truck. When I found out they weighed my items, I asked about theirs. They had stuff on that truck also. When they dropped off my stuffs, they moved it to their trailer. When they unloaded my stuff, they had their items in front of my stuffs, and seven or more six packs of Gatorade. I also noticed they had shirts that read A1 Movers. Something is not right. I could not find an association with A1 Movers and Relo Van Lines when I researched the companies. My stuff could have not been that heavy for them to unload onto a small trailer, and then unpack it within an hour.

I have just completed a move that was brokered by Nationwide Relocation Services. The company did not perform the services enumerated in the original estimate and now refuses to fully reimburse me for services not rendered.

On April 20, 2011, I received a "binding estimate" to move from Chicago to Scottsdale. The actual cost of the move was considerably higher than the original estimate because Nationwide did not perform specific contracted services. The day before the move, I was notified that Nationwide would not pay for special crating nor need a shuttle truck, despite both being documented in the original estimate. Given the timing, I had no other option than to personally pay for the crating and proceed with the move.

Additionally, Nationwide charged me for a shuttle truck and additional stop, neither of which were done.

Nationwide now refuses to fully reimburse me for the services it did not perform despite giving me a "Binding Estimate Fee". In fact, there was a $751 charge for a "Binding Service Fee" as a line item on the estimate and the sales person promoted this feature in his sales call.

I have a detailed explanation and all supporting documents, if you would like it for your information.

I am still awaiting delivery for moving from Stuart FL to Ellsworth ME. They did exactly what I read in another complaint. They gave us a much lower price over the phone and by email but when they picked the load up, they jumped the "estimated" weight and had my unsuspecting older sister sign another binding contract for a higher price. They gave us a delivery window but seven days after that window ended, we are still waiting and are unable to get answers from them on where the truck is, etc. So much for being a liaison! They called yesterday to say the truck would be here today or tomorrow. The driver is supposed to give us a 24-hour notice. It's 3:59 pm on Friday and we have not heard a word and are unable to get through via telephone to the company that Nationwide brokered to make the move. We are not sure if my sister's belongings are stolen or what. We can not find the name of the president/CEO of Nationwide or I would be trying to get a hold of him and ask if he knows where his belongings are!!!

TERRIBLE EXPERIENCE! I moved from IN to TX. My senior consultant was helpful and friendly at first. Once Nationwide got their deposit and a mover was arranged, the service changed. On Friday, the 24th, I was told by their sister company, United States Van Lines, that my mover was coming on Tuesday, the 28th. On Monday afternoon, the 27th, the mover called and told me that he wasn't coming until Wednesday the 29th. I called my senior consultant, and instead of being caring and helpful, she was defensive and argumentative. She told me that she would talk with her supervisor and would call me back. I never heard from her again.

I called and e-mailed a few times, but neither she, nor my quality control rep from US Van Lines, who both promised to be with me "every step of the way," would return my calls or e-mails. Once the movers arrived - 4 hours late - the driver told me that I was supposed to pay him separately. Nationwide didn't tell me that they take 1/2 of the estimate as their deposit, and then the customer pays the mover directly for the remainder of the cost. This could turn out to be more than the estimate, so Nationwide's "binding estimate" isn't really binding. Again, I tried to reach my representatives on moving day for clarification, but there was no answer.

Don't ever work with Nationwide Relocation Services!

We contracted Nationwide Relocation after being given a bid that Angela worked up with us. I walked thru my entire house and went piece by piece telling her what was there. Not only did she leave off pieces of furniture (which she told me she had listed as other items~ Same weight... no difference), she low balled my number of boxes as well. Well I called to confirm the bid with her. I was told she no longer worked there and I was to use Shane Young. He picked up her bid and went with it. NEVER did he have me go back thru the house. He told me my "not to exceed" price was an additional $2750 on top of my over $1800 deposit. I asked him to verify that the not to exceed price had no way of going up... this is his job to figure not mine (first move ever with a moving company). I'm no expert. He assured me it would be fine. I asked "what if we are wrong on the weight?" He said this is the not to exceed price and we would be fine. So we signed away our life to them with a deposit :(

Then an unmarked van showed up a day late. Two guys who we could barely understand get out. 2 guys!?!?!? I had told them repeatedly... 4 children, 3200 sq ft, home business and they bring 2 guys! I wasn't available to check them in when they got there. We were taking turns running around wrapping up loose ends. My husband signed papers (even though he wasn't on any of the contracts to begin with). The guys had him sign about packing supplies. I get back and hubby takes my car because his was blocked and the supplies were in there. I told my MIL "crap he took my boxes". The mover said "I have some you can use". Didn't say a thing about charging me $11.50 for a box I could get at lowe's for $.90!!!! We ended up using 30 of those and some other things he didn't ask our preference on~ total was $880 in packing supplies!

The first day we spent 12 hrs packing and packing the truck. The next day 5 more. At hour 15 the guys says "who did your quote?" I told him Angela. He said we got a steal because she was off big time! Well then he goes to leave and our estimated total cost was $8595 in addition to our deposit!!!! A long way off from the original $2750! I hesitantly signed because he wouldn't leave until I did. Then he said Nationwide would call me later that day (wednesday) or the next with a final quote and that he would call me when he got to Kansas City (headed to Phoenix) and update me on my delivery date which he guessed to be Saturday or Sunday of that week. I was told it HAD to deliver by the following Saturday reguardless. Since then we can't get anyone at Nationwide on the phone that we have spoken with previously.

Can't get Shane. We get a differenct customer service person everytime all insisting we owed a final balance of $5589 at the time of delivery. Then we get a call from Moving Connection, Inc telling us "legally they can't come to the state of AZ without full payment". I told him what incentive do I have to get my things at all much less quickly if I pay you up front? He insists that nothing will happen until we do and our things would go into storage costing possibly thousands more! So I paid him Friday (day before furniutre contractually HAD to be delivered according to Nationwide). He told me Saturday that he had gotten us a driver and he was on his way. We would hear from him by 5P about a Sunday but no later than Monday delivery.

Monday comes... no call... no delivery. I called and called and called the dispatcher that said "call me anytime you need an update". Finally someone picks up (they have caller ID). As soon as I ask for the dispatcher they hang up and then when I call back (a zillion times) no one answers and the voicemail box is full. Now Tuesday still no call no delivery. I called and got a secretary and told her I needed to speak with my dispatcher personally. I still had not gotten my emailed receipt for my payment and my stuff had not arrived by the guaranteed Monday deadline. No call all day! I finally call back just before they close. Dispatcher telling me my payment wasn't taken until Saturday (even though it cleared my bank Friday). My driver left late Saturday (not the original story) and he should be there sometime Wednesday or Thursday! Um no! What happened to the Saturday prior being my contract deliver by date!

He also informed me that if I would quit calling 20 times a day my delivery would not have been delayed and if I don't quit calling it will be delayed more! Then he hung up on me (again)!!!! I have paid IN FULL against my better judgement and I can't call for an update on my belongings! SCAM! I would have never hired Moving Connection Inc out of Denver after pulling up their RipOffReport online! I'm very disappointed Nationwide roped us in with a low "not to exceed" price and then charged us an additional $3K only to hold my things hostage and I'm not sure they'll ever show up~ We have now been sleeping on the floor for 2 weeks and I am losing business and no one cares. I'm not sure where to go from here with either company but I will be moving myself even if it is 1500 miles away next time!

This is a sham company...stay away! The movers never showed because these brokers don't own or control the trucks. We waited for 3 days, but Nationwide Relocation lied to us and shuttled us between Logistics, Customer Service and Sales. I think it is a room full of phones with men named "Peggy", just like the commercials on TV. What a nightmare for our family. Run from them!

I moved from Iowa to Indiana and the movers showed up late without any knowledge of the fact that they had to pack my stuff either. I paid extra for them to pack everything. They had to go to U-haul to purchase boxes and came back an hour later. They packed light stuff on the bottom of the boxes and heavier stuff on top. This ended up breaking many items. That was all expected, really. I mean, who hasn't had a horrible experience when using movers. However, the worst was when they arrived two days late, I found that there were several boxes missing from the move. They were some of the first boxes that were packed on the truck and somehow they showed up missing.

Even worse than that was the boxes housed all of my gaming consoles, Blue Ray, PC and a complete history of my personal, educational and business life all wrapped up in a nice report from the Office of Personnel Management. This was a report that contained a full credit report, criminal background check, personal references, educational history, etc. This was not supposed to be packed away and was set aside from everything else. When I went to retrieve it later, they had packed it away and it was already on the truck. I thought that was not something I want to entrust to them with but at that point, I didn't think I had a choice.

Looking back now, I should have got up to that truck and unpacked everything until it was found. I have filed a complaint and I am sure that they are just going to offer me the $.60/lb/box. That doesn't even come close to the personal information that is now gone, not to mention all of the electronic gadgets. I have since purchased guard dog ID online to watch my identity and make sure it doesn't get stolen. This whole move was a disaster and Nationwide doesn't really care. They are willing to accept the fact that they are going to pay $.60/lb/box and call it settled. I guess I have to, as well. I mean what choice do I have? I should have known something was up when they kept referring to one another as "Pink", "Real" and "Driver". Never by their real names.

Nationwide Relocation Services are the most horrible moving companies. I hired them for moving from Texas to California. They just charged me the deposit and after that it was very hard to contact them. Everyday they gave me a different pick up date. Finally I tried to speak to a manager and I got a final date of 20th Feb, 7am to 9 am. I had the driver's # and I called him and the driver did not know that he was scheduled to pick my stuff. I had to request him so much. He finally agreed but when he came to my apartment he told me that I will have to tip him and his buddy $240 apart from the $1567 that has been agreed upon in the contract. Nationwide should just go out of business. They do not realize how important a customer is. If you want to move peacefully, don't even think of Nationwide. They **** big time.

Do not use this company for your move. They have terrible customer service. They demanded that we change the agreed to pickup date from Sunday to Saturday and was going to charge an additional $250.00 if we did not agree. The delivery was a day late of the original agreed to pickup date, even though pickup date was advanced one day at Nationwide's demand. No called to tell us they would be late, and there's no compensation from Nationwide for the inconvenience. Not even a canned "we apologize for your inconvenience" response.

And the actual movers (who do not work for Nationwide) conned my mother (who has suffered from a few strokes) out of her 50" plasma television by scratching it all up and saying it did not work. We have photographic proof that it was in perfect condition when it was loaded on the truck. They gave her $100 dollars to "take it off her hands." Also, many items that were packed on the truck were not delivered like pots, pans, vacuum cleaner, a box of bed linen and blankets, TV stand, among other things.

Furthermore, be warned, once you have paid Nationwide for what you think is the total cost of the move, the actual company that moved your stuff sticks another bill on you for what you thought you had already paid. They refused to unload any items until payment was made in advance. Bottom line is a total disaster dealing with Nationwide and the affiliated moving company. They preyed on an elderly woman who they only saw as an easy paycheck and easy mark. I can guarantee the con-men movers (who were from Bosnia) wouldn't have gotten away with any of this if I had been able to be there.

On August 06, I have setup a move with Mr. William B., who is a sales person at Nationwide Relocation Services, have paid deposit to move two cars and house furniture. Mr. B. quoted $2300 for the house because they are under 3000 pounds total and 2050 for the two cars. Mr. B. stated everything will be delivered on the 12 of August. Nothing was delivered; finally the movers deliver the furniture on Monday the 15th. However, the movers refuse to move the furniture in the house. They have dumped all the furniture in the front garage.

The movers are two Russian men. I was out of town. They have forced my wife to sign the moving documents. My wife gets scared since she was with two kids in the house, afraid that these two guys may do something so she signed to get them out of the house. They have damage our walls. I need to talk to a lawyer. Please call if you are a lawyer that have dealt with that situation. Our cars have not been delivered which were promised to be delivered on August 12. Today is the 20. Monetary damage. I need my cars to go to work. Walls need to be fixed. Heavy furniture had to be moved. I have to pay and hire people to move the furniture.

I am cheated by Nationwide relocation Services. When they get their money, their demeanor changes and you will be surprised that you are dealing with criminals. They laugh on your helplessness. They kept my deposit of $715.46 and did not give me services. They asked me more money on the last moment when I refused to pay more money. They kept my deposit.

I hired Nationwide in 1st week of June for the moving date of June 25 from Atlanta, GA to Lexington, KY. The Nationwide agent Mr. Freddy confirmed that that movers will come on 25 or 26 and everything was included including packing material, packing service, mileage, gas, toll, shuttle charges etc. When I read the contract and asked about different legal term. Freddy said this does not apply to you. Then I emailed him stating we talked about these terms and let me know, if anything is not correct from our discussion. He confirmed everything that there will not be any hidden charges.

A moving company called on Nationwide's behalf and said, he will come on 26th in the afternoon. Then he told me that he will charge extra $365 for Atlanta Shuttle and also $365 for Lexington Shuttle. I was threatened that if I will not be paying the stated shuttle charges, movers will not come and deposit will be fortified.

After calling/leaving messages to several people and ultimately on June 28, their Manager, MS **. she will get me moving without shuttle charges, but moving date will be June 30. As promised delivery deadline was on June 28. They called me after 2 days of promised pick up date and told me that will move me without shuttle charges, the pickup date will be on June 30th and delivery will be after 3 days. If I will not agree for these days, my deposit $715.46 will be gone. They cheated and blackmailed me at the last moment and called me after several days of promised move date when I was already moved by another career. I had to hire another company urgently and paid $4500 for this emergency move.

I chose this company because Shane ** assured me that they had availability on Friday, August 13. When nothing happened by 10:00 on Friday, August 13, I called to see what was going on. He then informed me that I had been scheduled for Saturday, August 14. No one called. No one e-mailed. When I asked when (meaning what time) the movers would be here, I was told, "The carrier will call you and let you know." Seriously. How can anyone plan around this sort of misinformation and lack of information? The Customer Service woman with whom I spoke was curt and discourteous. I was curt and discourteous back. I get that way when people I am paying fail me. There is no damage aside from irritation and inconvenience. I want to use this forum expressly to make others aware.

This company misrepresents itself as movers, however, they are a broker. I called them and explained to them that the whole purpose of the hiring of movers was to not expose myself to my estranged spouse and that he was abusive and I did not want him to know where I lived. However, they, instead of contacting me about the move, contacted him. They sent him emails with my new address. They called him about my move.

This company uses a time frame that they also misrepresent as I would call them, they were unable to tell me where my stuff was. My things were picked up in NC. The 2nd or the 3rd and delivery is today the 13th. I think this could have been sped up by my phone calls to them.

Because they shared my information with my spouse, they apologized, which is useless when I am 60 miles away from my family and have signed a 6-month lease. They said to me, "Well, if you didn't want us to speak to him, why did you provide his phone number? Maybe because you required it in order to call him when you would pick up the stuff. They did not understand this. I asked to speak to a manager, their supervisors and their attorney, no one would provide me with this information.

The last person I spoke with about the complaint at this company told me that they are a moving company and not responsible for my personal life, which I quoted back to him and then asked for his name he hung up on me.

Anyway my estranged husband who showed up at my brother's house where I initially stayed, just walked in the open door on me. Hiring these movers was supposed to be a safe haven for me. I was insured that no one would share this information with him. When I called to complain about this, each person I spoke with said, 'Oh, I see. You have been calling and complaining about the time of move.' And that I had been made aware of the time frame at the time I signed the contract. Still after asking, please make note that my complaint is that you shared information that you were not supposed to someone other than me, the only one whose name is on the credit card, the one who contacted you, the one who plainly explained the situation and was assured that this would not happen. This is of dated still not listed as my complaint, it is the date of the move.

I have contacted the Attorney General's office in FL to file a complaint. I have called the FMC who is in charge of moving companies, and made a complaint. They knew the company right away and said they had numerous complaints against them. I also contacted the Ft. Lauderdale police dept. and have my complaint on file there.

I asked this company if they recorded their calls and was told for a period of time. I asked that my calls be kept on file which I am sure that they have erased ASAP.

Please, everyone do as I did. Contact the places I did to make formal written complaints against this company if you have been misled by them or have had a problem and legitimate complaint. The Attorney General's office will mail you a form. The FMC definitely needs to be notified and if enough people make a report with the local Ft. Lauderdale police then maybe we can shut this place down.

Also I explained to the carriers that they should reconsider working with these companies. We Haul Movers has my stuff in Bethleham, PA in a warehouse until they come this way with another load. I can say I have no complaints against the haulers. They have been upfront and cordial each time I have spoken with them.

I am sure they will continue to contract with this company for financial reasons, but I did warn them that the FMC knew who this company instantly and has had numerous complaints against them and they need to be careful who they associate their business with and asked them to contact the FMC and inquire about them. Please notify all these authorities or this company will continue to rip others off. Get these complaints documented as much as possible. BBB should also be notified.

Everything we own has been stolen. Our belongings were to be delivered on 6/1/10 and we still do not have them as of 8/13/10. They did a bait and switch with the contracts, have tried to extort money from us and lied from the beginning. We have the FBI, Sheriff's office, USDOT and the State Attorneys office involved, but no one wants to help.

We were hooked with low prices which, of course, changed dramatically when the dirty, smelly, unprofessional men from a company (not Nationwide) showed up two days late to pick up our furniture. At 4am, when the truck was finally loaded they informed us they would not go to the scales, it was too late. So we ended up paying almost $2,000 more for our move than originally contracted (had to pay cash to get our furniture out of hostage). Our furniture was delivered by dirty, smelly, unprofessional men who worked for a company that is no longer in business. This fly by night company was contracted through Nationwide and delivered our furniture 4 weeks late. The reason was one truck breakdown after another and all the trucks we saw were Penske rentals.

So the service to this point was atrocious for a very high cost. Before they leave we find that somewhere in the move they had damaged our washer to the point it was unusable. We had to pay $350 to have it fixed and we did research to get the best price. From that point I have tried to recover these costs, first through the company that is no longer in business. They referred me to a claims service who received my paperwork and did nothing with it. When I called them 3 weeks later, they apologized for not letting me know they were no longer working for the company that is out of business. So I went back to Nationwide, sent them all the paperwork they requested.

Three weeks later I called, the gentleman I was working with claimed he never got my paperwork (this after I had confirmed his receipt of the paperwork the day I sent it). I sent the paperwork again, now it is three weeks later and I am following up. Claims department says we are sending the paperwork off today. I have been working directly with Nationwide for 6 weeks and no claim has been processed yet. This is a total rip off. Their contract only protects them and there is NO service for the people who have paid their bills. Every single person I dealt with at this company was totally incompetent.

This moving company, Nationwide Van Lines, has the most useless movers I have ever seen in my life. Very unprofessional! They improperly packed a delicate China set in two boxes and when we arrived to our destination, everything was destroyed. The amount of money they offered to pay was a total insult. These were not Ikea dishes, they were European China! The manager, Ron, was very nasty to us and refused to help us too.

I am cheated by Nationwide relocation services. They kept my deposit of $715.46 and did not give me services. They asked me for more money on the last moment when I refused to pay more money. They kept my deposit. I hired Nationwide in the 1st week of June for the moving date of June 25 from Atlanta, GA to Lexington, KY. The Nationwide agent, Mr. **, confirmed that that movers will come on the 25th or 26th and everything was included including packing material, packing service, mileage, gas, toll, shuttle charges, etc. When I read the contract and asked about different legal terms, ** said that this does not apply to me . Then I emailed him stating we talked about these terms and let me know, if anything is not correct from our discussion. I called him and confirmed it was received. He confirmed that everything was correct and there will not be any hidden charges.

Now the moving window time came. Some moving company called on the morning of June 24 and told me that they are calling on behalf of Nationwide, and they will come and pick the stuff on June 25. Nobody came. Then again on the same day, another local mover on Nationwide's behalf called and said that he will come on the afternoon of the 26th. Then he told me that he will charge extra $365 for Atlanta Shuttle and also $365 for Lexington Shuttle. I was threatened that if I will not be paying the stated shuttle charges, movers will not come and the deposit will be fortified.

After calling/leaving messages to several people and ultimately on June 28, their manager, Ms. **, said that she will get me moving without shuttle charges, but moving date will be June 30. If I will not agree to that, my deposit will be fortified. As promised, delivery deadline was on June 28.They called me after 2 days of the promised pick up date and told me that they will move me without shuttle charges, the pick up date will be on June 30th and delivery will be after 3 days. If I will not agree for these days, my deposit $715.46 will be gone. They cheated and blackmailed me at the last moment and called me after several days of promised move date when I was already moved by another carrier.

I had to urgently hire another company and paid $4,500 for this emergency move. After 2 days of my promised move when I was not moved by Nationwide relocation, I hired an another company and had to pay approximately $2,200 extra for the move.

I contracted Nationwide to move my belongings from Ohio to Georgia in August 2009. After numerous phone conversations and emails with the company, I ensured that all items and services were included in the binding estimate. During the time they were loading the goods on the truck, several items were broken. I was told to put a claim through on my damaged goods and that I would be compensated for my lost. When it came time to load my hot tub on the truck, the movers boldly stated they cannot move the hot tub and that I would have to get a 3rd party to move this item off my deck and load it on the truck (which was additional $250). And then another $250 to remove it from the truck once it arrive in Georgia. This was never mentioned when the contract was prepared. I contacted Nationwide about this misunderstanding and was assured that I would be reimbursed for one of the charges because I was not informed of this beforehand.

In the contract, I was given departure and arrival times. After my goods were three days past due to arrival at my location, I contacted the moving company and was informed that I should receive my goods within 3 or 4 days. I contacted Nationwide and was advised that there was problem with the truck and that I would be compensated for my inconvenience. The moving horror was completed and the damaged goods claim was prepared and sent to Nationwide whom in turn forwarded the claim to the moving company for determining the amount I was entitled to and issuing my check. That was in September 2009.

I was told that it would take 90 days after receiving the claim. After numerous phone calls with Nationwide on the status of my claim, they finally gave me the phone number to the moving company. I spoke with their secretary and was told that they were working on my claim and that I should receive the check on Feb 26, 2010. After the second week of March, still no check! I called the moving company again and asked to speak to the supervisor. Mr. * (supervisor) assured me that I would get a cashier check immediately. It is now May 2010, still no check. As a result, I have had to call Mr. ** everyday since April, unsuccessful to reach him most of the time, only to leave another message. This is bad business. I strongly feel this company is not trustworthy. All I want is what I am entitled to.

Please file your complaint with FMCSA. Below is the complaint that I filed with FMCSA - Federal Motor Carrier Safety Administration Nationwide contracted Oasis Movers to provide actual moving services, which I was not aware of until Oasis showed up at my front door on the day of the move (late) I was expecting Nationwide. I initiated a call to Nationwide just to verify that this company was actually a part of their organization. Nationwide assured me that Oasis was in fact a company with whom they had contracted several times and that they were legitimate.

Oasis was was not only late picking up but was also late with the delivery by several hours at night, blocking in my new neighbors and refused to release my furniture until I paid an increase far above the agreed upon quote from Nationwide. Oasis and Nationwide stole several of my belongings and broke scratched or otherwise damaged several others. I tried, to no avail to submit a complaint because I was unable to get a return phone call from either Nationwide (broker) or Oasis (mover).

I attempted to have the charges reversed by my credit card company but was told that I would have to take the company to court. I was in no condition to go through that type of aggravation at the time due to a death in the family and my own personal health. I implore you to please see the following websites: consumeraffairs.com and MoverReviews.com. These companies are fraudulently taking advantage of innocent people who are just trying to contribute to the economy by using these services and we are trusting our government to help protect us from fraud while doing so. Personally, I will never pay another dollar to a moving company. I would rather make 100 trips back and forth in a pick-up truck than go through that hell again. Both Nationwide and Oasis should be dissolved and prosecuted!

Do not use these thieves. This company contracted my move out to movers who called themselves 'Oasis'. These criminals stole a lot of my belongings and broke several others. This is the worst company in the business and they should be put out of business. At the time of my move I was sick with cancer, needless to say I had a lot on my plate and did not have the time or energy to go through their bogus claim process.

But, I promised myself that once I was feeling up to it, I would let my constant and relentless posts on any and every review site imaginable serve as my claim. Turn up the stereo that you stole because it is on! They tried to break things that looked expensive. They stole things that they thought had value. I hope someone kills you for the things that you stole from me and I hope that those things that you tried to destroy serve as destruction for you and your families with each chip, crack, tear and smudge.

I was moving from TN to GA for a job and they hired some crew from Chicago, IL to pick up my stuff from storage. The people they sent were late and showed up like bums off the street. Very unprofessional, cussing and arguing between each other. The truck was overloaded and they were throwing other people's stuff around with no respect for people's belongings.

The truck was overloaded and I had to load stuff on my truck to complete the move. Upon reaching my destination in Lagrange, GA, they called and said they were overweight and were not going to unload my stuff until I came up with another 1300 dollars. I called the company and could not get answers to what was going on and why the figures were so far off. The company seems to be able to charge anything they wanted once loaded.

After taking out my savings and 7 jobs lost later in all this mess, I had to give them the money or they were holding my stuff hostage in storage at their location of choice and hold it until paid. I would have had OT pay storage and load and unload fees. Once they started unloading, they all were arguing and throwing stuff around and busted pictures and scarred new furniture. With all this, they said they would file with insurance and I would be paid for these objects busted. After dragging this out for almost a year and 5 other people later, the company they hired closed and the insurance refused to pay off. All information was lost and after almost a year, they said they would settle with me a 100 dollars. They claim only to just help you find a mover to move your things. They have no responsibility after that.

I won't take anymore time than I already have in dealing with this horrid company, but I do want to reiterate what others have already said. Nationwide is dishonest and really a complete scam. Bill *** said he would "be my guy from start to delivery" but did not come even close to doing what he said he would do. Once they got my deposit(s) and everything began to fall apart (commitments, delivery dates, weight) his only words to me were, over and over, "There's nothing I can do! It's the moving company now" (Space Moving and Storage out of Chicago with the Penske trucks). This company is a sham and whoever runs it should be ashamed. I hope word of this reaches anyone needing to relocate. Also, if you pay by credit card be sure to cancel it after payment. I wouldn't trust Nationwide or their hired moving companies with anything including my full name or new address on this form in the event they have any access to this feedback.

I am very unhappy with the service I received. Nationwide Moving Services picked up a load from one of my regional facilities in TX for delivery to my other facility in KY on Friday (2/26). I paid for a Monday delivery. I spoke to the operations manager the following Wednesday because the furniture had not reached its destination and the driver would not answer his phone when I called.

In speaking with the general manager, she stated that the customer service rep, Stephanie, had given customers bad dates like this in the past and she had told her that was not the correct thing to do. The general manager stated the furniture should be delivered by Monday, 3/8 . Today is Wednesday, 3/10 and the furniture is still not here. I am beside myself! My company has been waiting for this furniture for 2 weeks. Each time I call Nationwide moving, I get the runaround, bad information, and am treated poorly. I am fed up and I feel my company has been robbed.

I am in the process of working with my credit card company to reverse the charges, which by the way, were in excess of what the company quoted. I am very disappointed with the service I have received. My company is moving into a new facility and we had visitors from our parent company in Japan. The damages to the image of my company are indescribable.

I had a move across country. These were valuable items I inherited from my family. From the time I signed the contract and paid the $1,100 down, this company had me. They did not do anything that they promised upfront. They said things in order to get the job I later learned. They did not inform me they would be using a third party moving company. The company they sent was unethical. They knew they had me too. They checked off every piece of furniture as "damaged" before they would load the things in the van.

These items were not damaged but then I had no choice. Honestly, these guys were not accommodating. They rushed through so fast that I could not keep up with their paperwork. They did not want me to. They told me they would deliver on a specific day. They changed that date to one week early after my items were in transport. Nationwide sold me extra insurance that turned out to be worthless insurance too.

When there was loss and damage, at the end, the insurers did not pay for any of it because they claimed the company did not cover items going to my storage unit. I had clearly told them that in advance and provided them with the name and address of the storage facility which is where the items were delivered. All a long, the way I felt I was cheated. I was lied to. I was overcharged in the end too. Do not use this company. I am giving you a valuable warning. Don't get robbed like I did.

Nationwide Relocators are brokers only and hire cheap men with trucks to move you. Their trucks are broken down and the movers break things. Our truck came from MTL Transportation from Phoenix, Arizona. The phone number on their website is no longer in service, but the drivers were able to reach the owner with no problem. The drivers speak English and another language at convenient times, so we didn't know what they were saying. As told to me by one of the drivers of the MTL, Nationwide Relocators' scam is they underestimate your load in the beginning to save you money so you book them. Then, they can take it over the scales and give you overweight charges from .44 cents a pound to .70 cents. According to the two men that moved a new employee for our company, this is common and the way Nationwide Relocators make their money. "Of course this is America," one of them said.

Nationwide Relocators is horrible to work with. They lie, cheat, and constantly threaten you with more deposit money. We were charged an additional $1000 after we signed our paperwork. They won't unload the truck until they have the cash. We had to take the driver to the bank to deposit the money. They want cash and give a nice receipt for that. I don't have enough room to indicate here all the horrible things we endured by this company. We are forwarding our information with detailed photos of the move to our attorney. To add insult to injury, after the move was complete and they had their money, we received their "how to move" packet in the mail.

Don't believe anything the sales reps tell you unless you have it in writing. Make sure you read every line of the Estimate and the Bill of Lading. First they will give you the lowest quote. That is how they hook you. Then the games start. The quote for the move changed at the last second and I received a faxed copy that was very hard to read. The estimate total was correct but they changed the line items, removing the vehicles from the quote. I have the vehicles picked up and they should be delivered in 5 days. This did not happen.

It took 20 days to get my cars. On day 5, I called to see when the cars would arrive and I was told they were parked in a lot in Chicago, waiting on the moving company to release them. This was what the carrier told us. Then I began trying to get in touch with the sales rep. She ignored my calls and emails for 3 days. Finally, I got customer service and they had no answers. They did however tell me I owe an additional $2000 for the cars when they arrive. This was the line item they dropped on the binding estimate and made no mention of.

After many conversations with many people and the threat of legal action, they finally agree the cars were included in the total move. This was trick number 1. The moving company hired for the job sent two men and a truck to move a 2000 sq. ft. home with a huge garage and basement full of storage and weights. The job was every bit of a 4-man job so my family assisted. The load still took from 8am to 9pm. Then the trick after signing the packing slips (12 pages), the driver slipped a document in front of me and started talking about weight and how if the weight was less than the binding estimate the difference would be credited.

The driver went so far as to talk about how we were going to weight the truck then the empty truck...you get the point. Well that was a distraction to get me to sign the document which turned out to be a space reservation. A space reservation means you pay for the truck irregardless of weight. It turns out the weight was 3000 pounds less than the estimate. I once again had to fight and I still don't know if I will get the credit.

24 Feb 10: The company representative said that a truck would be in our area on the 5th of March and if we could move on the 5th, we could get a huge discount. I told him to send the information to me. I looked them over and called him back and told him a lot of things were wrong on the list. He said not to change anything now; this was just to lock the date in and after the date was locked in, he would adjust the list. I asked him why the name on the documents was different (Nationwide Relocation instead of Nationwide Van Lines). He told me that Nationwide Van Lines was part of their company.

Signing up this way gives us a bigger discount. I asked him about the Deposit/Binding Estimate Fee as we had not settled on the house yet. He said we could change the dates for pickup and delivery and keep the same price. He told me that it was fully refundable if I cancelled before 1 March 2010. And he assured us the price would not change and the quoted amount was guaranteed. I asked him about Publication OCE-100 Your Rights and Responsibilities. It was not attached to the email. He said that he would have to send it to me in the mail. It was only a Q&A book and if we had any questions, just call. He told us to put his numbers in our phone, not to worry, as we would only be dealing with him. I signed papers but could not have it faxed.

25 Feb 10: The fax machine was fixed so I sent paper work to the number listed on top of the contract (954 772-4015). I received an email confirming that all the necessary paperwork had been received for order. Then, I get a call and an email from another man. I called to verify if I should be talking to this other man. He said that this other man was just going to make the correction on the list I told him about.

After going over the list, I was told that there was a big adjustment. Because of the added weight, it was going to cost more. And because of the additional weight, a larger deposit would be required which would be about $200 and that we would have to re-sign the contract papers because of the adjustment. I told him to send the papers.

26 Feb 10: I checked the papers over, wrote cancel on them and sent them back on the fax. I also called and left a message that I wanted the order cancelled. I didn't like the way the numbers were added up and did not understand why they were changing the dates. I called Visa and they said that the charges had already been submitted.

27 Feb 10: At 3:46 pm, I received the updated documents. This time, the dates by the signature is 3/1/10. The Total Estimated Charge is $2,809.58 and the Binding Estimate Fee is $1,354.08. These documents were not agreed to by me and I sent back a reply to please cancel the moving order.

28 Feb 10: A representative called and wanted to know what the problem was. I told him I cancelled the order because the estimate was much more than I expected, and not what we had been told. The representative told us he was going to talk to his manager. They said we would not be charged more than $.51 per pound. I said I would look at the contract. New documents were sent. The dates were changed again (by the signature to 2/28/2010). The Total Estimated Charge is $2,320.58 and the Binding Estimate Fee is $865.08. I told the representative that I am still not interested.

1 Mar 10: The representative told my husband that we could not cancel and the deposit would not be returned. My husband asked to speak to supervisor. She told him that he would not get the deposits back. I called Visa; they told me to call Credit Union. I talked to the representative. She told me to call the company back and explain that I was going to dispute the charges. I need to wait 7 days to see if the deposit is refunded. If not, then file the dispute claim. I called Nationwide Relocation. She said that she would return the $914.27, but would not return the $684.07 charge.

They lied to me about a refundable deposit for which I stupidly gave them a credit card number. I never received any services and now my credit is ruined because I refused to pay. They hit my credit card for over $1400 which has grown to over $1700 for non-payment. The charge was originally disputed by my lawyer and I. Nationwide told me over the phone that they would challenge my dispute and that they would win and I would pay. That was the only truth in anything they ever said to me.

I hired these people to move me from Knoxville, TN to San Marcos, TX. They told me they would be the movers, but they hired the job out to someone else. The estimate they gave me doubled with the other company after they picked up my things. I have paid in full and still do not have my things.

After several phone calls and conversations with more than one rep of this company, I finally sent an email to the man who I had initially dealt with and provided my "binding" estimate. The letter is as follows:

I contacted the customer service department on Monday. The woman I spoke to said that she would have you contact me regarding my complaint. I had a binding estimate with the amount charged not to exceed $1,775.87. I was charged $2,177.67. I expect a refund of $401.80 which is the amount that I overpaid the driver or a refund of the binding estimate fee of $405.45 based on Nationwide not holding to the binding estimate and treating it as a non-binding estimate.

I received the pre-move packet of information last Friday. Based on the information provided, I was not to be charged more than the original estimate unless the driver indicated to me that the load was likely to exceed the original estimate and provided me with a new estimate at which time I could decline services (I was never provided with this opportunity). Once my household was loaded and transported, without indication of a new estimate, Nationwide and the transporter were agreeing with the original binding estimate. I can go into more detail and provide additional reasons why Nationwide should refund the requested amount, but I will not waste yours or my time. As a representative of Nationwide, you should be familiar enough with the information to be provided to customers.

If I do not hear back from you by the end of Monday 02/15/10 that at least $401.80 will be refunded, I will file a formal complaint with the FMCSA and the BBB.

I feel as though I was taken advantage of as a customer that was unfamiliar with the procedures of hiring a professional moving company. I am a single mother who had to sell and move or face foreclosure based on economic hardship. I had to borrow the funds for moving expenses from family. All of this is difficult enough without having been overcharged for moving services.

I organized the pickup of personal effects on Jan 22/2010 from an address in Lake Havasu, AZ on the premise of a 14 day delivery to my new address in Palm Harbor, Florida. I paid a deposit of $619 based on a load of approximately 38 small cartons (a one studio apartment - no furniture) with a total deal of approximately $1,600. The load was picked up and loaded in 20 minutes on a rented Budget truck with 2 guys. Well! Like the other posts I see, the same story followed.

According to these "guys", the small load was taken to CA. Two weeks later, we still have no idea when the load will be delivered or when it arrives in the area. In fact, they have no clue as to the status or whereabouts of my shipment. Without a doubt, do not use this company or the plethora of affiliates associated with Nationwide!

Damages to irreplaceable antiques and family items. I have not finished the claims process so I do not know if the insurance is going to pay or not. Lies and incompetence from day one. Sorry I did not read these comments first before I hired these people

This letter is not only a damage claim letter for goods that were broken or destroyed, it is a formal complaint against the carrier and its driver that delivered our household goods from Michigan. The Wednesday that their delivery boy delivered the household goods was the same Wednesday that my wife was having heart surgery and I had called Nationwide and told them not to deliver the household goods on that day because of the surgery. But their boy called when my wife was on the operating table. That was not a good idea; there's no communication between the operations people and the driver. The driver called me three times while my wife was in the operating room and I told him he wasn't to deliver the household goods, and he was in North Las Vegas. I asked again where he was and he said North Las Vegas.

I can't give you directions if you can't be more specific. I told him where the storage shed was located on Boulder Highway. I asked him if he could get to Henderson, NV. Before 8 pm, I am able to drive anywhere in the valley in about 45 minutes. But their driver had a GPS device in his truck and it took him 2 hours to get to the storage place. In fact the manager was nice enough to keep it open until the driver showed up. Then the driver would not drive into the storage compound. I asked the manager about this and he told me that all the other major carriers had no problems driving into the compound to deliver their loads. In my opinion, this young man doesn't know how to drive a truck or read a GPS device and his manners are non-existent.

I do not work for their company. I am the customer. I am paying for their services, not the other way around. I am completely disgusted with his representation of company. If I was in a position to hire and fire at their company, I would have no problem in firing the young man that delivered my mother's household goods. When the delivery men were unloading the truck, I started to notice that some of the goods were damaged. A floor lamp was broken, safe was damaged, chairs were scratched; and later when we unpacked dishes, etc. When their people took the safe from the home in Michigan, it looked like a brand new safe, right out of the box. You can see that the crinkle paint finish has been taken right off down to the metal and the corner of the safe has been dented. Also, the door has been sprung. My mother several antique pieces, one was a 200 plus year old cedar chest.

The left rear wheel was ripped right off from the chest; this compromised the integrity of the antique. How do these things happen? My mother also has an antique plant stand that was made in 1910 by a great uncle of mine. The bottom leg was broken off and the main column was nicked. The china cabinet was less than 40 years old, but the back right leg was broken. The round coffee table had a nick on the top part of the table and one of the corners of one of the legs was flattened out like someone hit it with a hammer. The small studio chair has a scratch on the right arm. A small floor lamp has one of its arms broken completely off, the one arm where the light bulb goes.

A small jewelry box has a broken mirror on the insider of the top of the box. A hanging bookcase that I made in 1965 was scratched on the outside of one side. Three large graduated ceramic candlesticks were destroyed, two medium ceramic candle sticks; assorted bone china cups and saucers; and an heirloom Spanish marble chess set with chess board that was given to me by my cousin that has passed on, so this can never be replaced. The people that took the safe from my mother's home in Michigan seemed to be careful when they were loading it into the truck. So how could this have happened?

Terrible company! They were supposed to pick up my stuffs on 1/26/09, which was my closing date for the house in SC. I could not close it because they didn't show up. We moved all the stuffs into the garage with promising to the buyer to move them out by next day morning. After they delayed several times, they showed up in the afternoon on 1/27/09. I don't even want to mention about the delivery. They just notified the date and time without any flexibility and threatened us to accept it.

This kind of company shouldn't be allowed to do the business anymore. Don't believe their apparently low price. (They'll adjust it to whatever they want to have). You'll regret after experiencing their horrible service. I really wish I could get rid of this from our planet.

I set up my move on May 4, 2009. I needed to be packed and moved June 24-25, 2009. Not only did the moving company workers show up late, they did not adequately inventory the items as they loaded them onto the truck (no identifying stickers, marks, etc.). They did not adequately wrap the breakables and the supervisor spent more time on the phone than he did packing/loading.

I e-mailed Nationwide Relocation regarding the breakage, lost items, etc., but no one got back with me. A portion of that message details the results:

I am missing one large bag that contained bedding, including an Amish quilt given to me years ago as a birthday gift. In addition, I am missing one large, black soft-side, rolling suitcase.

Each of my table lamps is damaged in some way and I will need to have at least two of them repaired. One was porcelain and an antique. It is broken (I have photos) and cannot be repaired. I collect political buttons and display them in frames. At least two of these cases must be replaced because the glass was shattered. (Again, I have photos). There was no wrapping' on these as they were packed. One flat sheet of paper was simply placed between them."

I suggest that anyone considering a move simply rent a truck and do it themselves. At least, don't use Nationwide Relocation.

If you are planning a move and think you will save any money with a broker, you are probably or definitely wrong. You get what you pay for. Get two estimates from reputable local movers and go with them. In the end, I paid the same for third-class service that i would have paid for first-class service using a reputable mover. They said they were using one mover, then another showed up.

Late on pick up, I used a shuttle truck ($850 extra), because they claimed a road tractor/trailer couldn't access. But in reality, numerous tractor trailers had accessed the house a number of times. One day beyond maximum delivery date after scheduling delivery five different times, there's no serious method of verifying weight, missing items, and damaged items. No help when they finally showed up--they did pay local help which we set up. Box numbering was impossible to monitor; pick-up and delivery people spoke very little English. I don't speak Russian or Spanish.

Delivery was on a standard tractor trailer, not a furniture van. I was charged for boxing items such as a wardrobe that should have just been covered with packing quilts. And digital TVs were on their sides (a no-no), and generally, there's overall poor communication. Legal action? Remember that our legal system is a level below third-class movers.

Will try to make a long story short. Am writing this for a friend as her stuff has been hidden in a storage facility by the movers and she doesnt have her computer. Nationwide quoted her $2400 for 5100 lbs of stuff to be moved from Michigan to Arizona. One of the movers let slip that her actual weight was only 4600 lbs. She has all ready payed $1600 deposit etc. Movers stated they would deliver items on a sunday when she would be home (she works during the week). Not only did they attempt to bring her stuff on a weekday when she wasnt home they then put all of her stuff in an unknown storage facility and are demanding $1000 more than quoted to reveal the location of her stuff. No one will take her calls at Nationwide or the contracted movers, MBM movers. She is a mother of three and does not have an extra $1000 to pay the ransom for her things.

Horrible Horrible Movers! Should not be in business! I have moved several times and this is by far the worst customer service, movers, and timeline issues! DO NOT USE THIS COMPANY! They ripped us off in damages and in cost!

I moved from Illinois to Oregon. My original estimate from Nationwide was just over $3,000 after an on phone inventory. A week before the move a "Customer Care" person, Alvin G, called to "check the estimate" so I would not get overcharged. He then re-estimated an additonal near 2,ooo lb weight for the SAME furniture and demanded I pay the difference in estimate before the movers would come but promised it was an over-estimation to cover me and that my money would come back. At that point it was too late to switch movers. A group of yahoos from Chicago came and totally scammed me. My cat had a reaction to medication so I wasn't there to supervise and trusted the "inventory" and signed off after complaining about the wet comprised boxing they used, they said it would "Dry hard" it was water from the truck.

Then I weighed in under as Alvin predicted but paid an additional 1600 and I am still confused why. But I had to pay it in cash before they would unload in Oregon. Said they used more packaging than estimated. So unemployed me paid double for my move. The "speciality" boxes such as wardrobe and dishpack were used in abundance but to my horror upon unpacking were filled with sports equipment, baskets, chairs, not anything those boxes were required for. They purposefully scammed me so I had to pay more. The boxes were in terrible condidition, posters at the bottom of heavy objects, liquid detergent dumped in seeping through, missing objects, etc. Everytime I try and get heard they dare to say that I was the scammer underestimating the load originally, which makes no sense because I would have to pay double for anything over the estimate and the fact that I used the same words for pieces and adjectives.

They are nothing but scam artists! Then couldn't even carry up my couch, said they couldn't get it in, so now they said after I called, and called and called, that they would reimburse me for the couch 150.00. Said this a.m. at 9 they were fzxing me the paper work to sign, to debit back my CC, and I am still waiting! Boy if there are lessons to learn this is one place that you will learn a lesson from, I know I will never call them again! If I move, and I am sure I will, I will call local movers or go the Uhaul route!

This was a total lie and they requested another $2640.87 after delivering with the excuse that the weight was twice what they quoted. the entire expense for moving 269 miles was $6400 which was nearly triple and would not unload furniture until they called my credit card company (would not take a check) and verified funds were available.

They picked up migrant workers in Nahville and paid them $6.00 per hour to pack up my house and load truck(I asked them while driver was gone) while driver took off for 3 hours to check with weighing station. I ended up helping pack my things to get it done since they came at 4 in afternoon when 10 am had been promised and I left Nashville at 11:00 pm.

The whole thing...truck was a rented van, not a moving company truck, and had no name at all on truck i was totally ripped. I see on the internet this is still happening. Why cant someone stop these ripoff artists. i am on social security and certainly do not have money for a lawyer, but hate to see this continuing years after it happened to me.

On Monday I received a call that the move ould be on Wednesday. I blew a fuse! I explained my situation and that I made arrangements based on the calls I received over the weekend. They did not care and did nothing to accomodate my situation. The movers showed up Wednesday afternoon after 4:00 pm--I had to be out of the house by mid-night that night.

The story gets worse. My contract outlined that I would pay based on the actual weight. Several days later I received a call from the moving company indicating that they would be delivering my stuff the following week and told me I owed $1200. I asked them what the weight was and they said it didn't matter that I had to pay based on the minimum. I told them I had a contract that said differently and they say they did not work that way. I called Nationwide Relocation as they are the broker and could not get anyone to call me back for two days.

Finally someone returned my call and said they would email me the weight ticket. I called every day for five days asking for the weight ticket and no one could tell me what the actual weight was; however, they did agree that I was suppose to pay based on the actual weight. The moving company showed up today and said if I don't pay them the $1200 then they will take my stuff to storage and I will have to pay for storage and someone else to bring it back and unload it. There was no way I was going to just let them take my stuff away so I had no choice but to pay the $1200. In addition, one guy was unloading the truck!!! ONE GUY!! They sent no one else!! Complete rip off a company!

I was relocating my elderly parents from Rhode Island to Silver Spring MD and Nationwide Relocation gave me a quote that was suitable. I inquired with company how much time after the pickup do I have until the delivery of the household goods. This was important because it is difficult for my elderly parents to get to the new location fast and they should have had some flexibility with regards to the setting the date for the delivery.

Chris, the broker from Nationwide assured me that this is not a problem and that my parents would have up to 1 week to receive the good. Furthemore, he maintained that up to 1 week of storage is included in the quote. This turned out not to be true. The moving company which Nationwide subcontracted called me and said that the delivery must occur tomorrow and any storage will incur an additional charge of $250 a day. This was completely different from the original agreement.

Furthermore, the original amount I owed increased by 30% allegedly due to overweight and the fact there is an additinal change when moving out of an apartment because the distance to the truck is longer. This may be true but none of it was disclosed to me upfront. As for the extra weight, it was not accurate either. After many phone calls which the movers and customer service of the moving company directly, I found out that the extra charge was chiefly due to particular boxes that the movers used. I found out from my parents that they were surprised at the fact that the mover had packed boxes half-full. In addition, they chose to use particular boxes for which they charged $35 each.

As a result, the two factors combined - namely move from an appartment and filling the boxes only to a half resulted in the 30% price jump and not because of the over-the-limit weight. Furthermore, it put unnecessary strain on my parents which is EXACTLY what I was trying to avoid. They received a phone call stating that the delivery must occur on the following day (2nd day after the pickup) or else. So they had to scramble and drive 400 miles through the night to meet the movers on the following morning. Again, they are elderly and it was a stretch for them.

Bottomline, there were huge of the discrepancies of the reality with what Chris, the broker from Nationwide relocation, aka "moving consultant" had promised. Interestinly, he became completely unreacheable during the time of the move and would not return my calls nor offer any explanation. The move was $500 more costlier and with a lot of stress both for me and for my parents.

Nationwide Relocation Services is dedicated to ensuring our customers receive the best service. We do not believe in misleading or misinforming our customers. Each move is tailor fit to what a customer requests at the time of the reservation. A written clear and concise written estimate is provided to all customers in writing at the time the reservation is made. As a company we do this to help ensure that all parties involved are on the same page. We advise our customer to take their time to review very carefully the estimate that has been prepared for them. Each customer is then responsible to return to our office their signed estimate. When we receive these documents from our customers we can now assume the customer is aware of all services to be performed and the terms they agreed to.

Nationwide Relocation Services is aware complaints can happen and we make any and all efforts to work with our customers and carriers to resolve these issues. We can only assist customers in resolving issues when they make our office aware of them. It is our goal to be able to exceed our customer's expectations, however, when we don't we would like to know so we can attempt to resolve the issue. We have now created a new Customer Care department. This department is accessible online at nationwiderelo.com/customercare and is designed for existing customers to be able to communicate their concerns to our office via our website.

They identified themselves as a mover but are not, they were a broker, as we discovered after the move. This violates federal regulations. We paid them $3100 as a down payment for the move. They kept all of that money, and then we had to pay a mover for the move in addition.

I called Josh B. from Nationwide on 8/19/09 to let him know we still haven't heard from the movers. He said he'd give them a call. He called me back and said that everything is set for the 20th and 21st, and not to worry. Sam called on 8/20/09 to let us know that his movers would be arriving on 8/21/09 between 11-2. I said that our move was supposed to start today. He said no, they can move us on the 21st which was still part of the contract date. Sam asked if someone had come out estimate our belongings and weight. I said no, Sam said typically they send someone out to do an estimate, Sarah said she did it over the phone.

We waited for the movers all day on 8/21/09 and they didn't arrive by two. So I called Josh B. and let him know that the movers still had not arrived (leaving a message on his voicemail). I then called Sam prior to the company's arrival to find out what was going on. He said he would call them and find out because they should have been there. He called back and told Ethan that apparently their cell phones were out of service area because they were not answering, but he did know that they checked in at 10 a.m. when they hit Hwy 84 (which is Boise). Ethan said that it's at least a 4 hour drive, and they wouldn't be here until passed two.

I then called Josh B. at Nationwide, and explained what was going on. I told him that this was not the service we paid for and he said that the movers should have been there on the 20th and 21st, not pushing the end of the 21st. As I was on the phone with him, my grandmother showed up with a Penske rental truck following her. I asked Josh to hold on for a minute. She explained that she found the truck parked in Greencreek, and asked them if they were here to move Ethan and Sarah R.. They said yes, and she drove them to our home. I told Josh they had arrived, and I was not happy with the company they sent us. He instructed me to carry out the move as ordered, and not to confront the movers about the issues such as compensation until after delivery date to ensure that they do a good job. He said he would pass this on to customer service. The first truck arrived at 4 p.m.

The movers were standing around, and couldn't do anything because they were waiting for the other truck. They didn't have any boxes because they were in the truck. One of the trucks came up from Utah and the other was coming from Washington. After listening to the mover tell me this, I received a call from Nationwide Relocation Customer Service. I explained what happened, that they were late, didn't have boxes, and this was not the service we paid for. She told me the same thing that Josh B. did, and that was to let the movers finish the move, and after delivery date we could move forward with the claim. She said that it would cause more problems if we refused payment because our belongings would be taken to storage and then we would be incurring those fees as well.

Go through with the move she said. She said she would be out of the office the following day (Saturday), but would be back in on Monday to follow up on this. I never heard from her again.
Sam (manager of MTL Transportation) called me immediately after Customer Service did, and explained that one of the tires had blown on the other truck and they are about six miles away. They needed to get the tire fixed and they would be here in a couple of hours. This is the truck that had all of the boxes.

I told Sam that this was not the service we paid for and it was unacceptable. He told me that it is the service we paid for and we would have us out of there by midnight on Friday by end of contract date. I said that they needed to do a good job and not rush to pack our belongings. I explained that I hoped they would be able to offer some fair compensation for this. He said we would work something out after delivery date. He then asked if he could speak to one of the movers.

After an hour, Patty and I decided to go look for the other truck. We found them on Old Hwy 7 driving with the blown out tire. We led them to our home. When the truck arrived they explained that their cell phones worked off and on in this area. Sam called back and asked if the truck had arrived. I said that we found them and brought them here. He asked to speak to one of the movers again. The main driver (Radvick J., I believe) continued the conversation (on my phone). The man handed me the phone after he talked to his mover, and I he said that they would start packing the house now. I again told him this was not the service I paid for. He told me that Ethan and I should leave the house and move forward with leaving as they can pack the house without us there. I said that we weren't leaving, because of the maintenance issues with the truck and having people on our property without us there.

The movers needed our phones to continue contacting maintenance. They were difficult to understand. Our moving instructions said that we needed to be available on site during the packing and delivery. I asked him if he was going to make this right, and he said that he would. I told him again that I didn't want them rushing to get stuff done, because I wanted them to do a good job. He said they would, and that they would clean up the house when they finished packing. He then asked to speak to one of the drivers, and I handed the main driver my phone.

Ethan arrived home and dealt with the movers. Right away they had us signing papers that said we agree to $.45/pound for weight we were over. They began packing. I noticed that they were just throwing stuff in boxes and not labeling anything. I asked if they would be labeling the boxes, and they said they would. The main driver told us that we needed to transfer the Nationwide Inventory sheet onto their inventory list. We have this documentation. They didn't check any of this.

Because they arrived late, I had no babysitter for the kids. Ethan's mom came and got them for the evening. My parents picked them up and brought them to my grandma's. I met them there. Ethan stayed the entire time with the moving company. Ethan spent all night dealing with the maintenance crews because they couldn't understand the movers. Penske, Bernard's Auto and Towing are the companies he dealt with until the next day (Saturday) at 4 p.m. They requested that Ethan keep calling and updating them because they couldn't understand the movers. All of this was being done through Ethan's cell phone.

During this time, Ethan packed over of our belongings. We had previously packed a majority of our belongings in plastic totes.

After the movers finished at 4 p.m., we cleaned up the house and their garbage. My kids were playing in our lawn, and our oldest son, Jared, sat in a lit cigarette butt burning in the lawn. It burnt a hole through his shorts and burned him. They left cigarette butts all over the lawn and driveway. Sam claimed they would clean the house, and they didn't. Ethan took their garbage to the dump.

When cleaning, we noticed the entry way was badly damaged and they broke our screen door. We have pictures of this. The head guy explained to Ethan that Sam wanted them to load the truck with the flat tire so they were off our property by midnight--wanted them to drive the trucks off property, so they didn't break contract. The head guy said he was not going to do that. They had Ethan sign the top of the inventory sheet stating that they had permission to come back to my property on the 22nd to finish moving our belongings.

They arrived at approximately 9:45 in the 22nd with a small box of black plastic bags; they asked Ethan if there was a holiday in the area or something because they could not find any open stores. They were going to use the black plastic bags to pack the remainder of our belongings. Ethan called me up and asked me to pick up as many boxes as I could from a local grocery store because they had ran out of boxes. I brought as many as I could from that store and Ethan packed those boxes as well to avoid them packing the rest of our belongings in plastic bags.

Upon delivery 8/24/09 Riverton, Wyoming Sam called Ethan and said they would deliver at 11:30 on 8/24/09. Nationwide called and said our balance was $8,419 because we went over our estimated weight. We are actually at 15,780 pounds. Our reference number is 90426B. We were told on Friday by Nationwide Customer Service to pay the balance so we could receive our possessions. It would cause more problems because of storing our belongings and the movers charging more to additionally load and unload. Nationwide said they would go through the claims process.

We paid the amount by credit card over the phone to Sam. He was going to charge us a fee of 3% to use it, and I told him that he wasn't going to do that after everything we'd been through. He said okay. I'm not sure if we were charged this since Nationwide told MTL what to charge us. We never received a bill for the services we paid for. Sam told us we owed $7000. He ran the card and said there was an error. Ethan told him that was impossible to run it again. It worked. Sam then called back again, giving us the wrong total. He said we owed $483 more according to Nationwide's billing system. That charge went through on our card as well.

We were 2000 lbs over weight, but they charged us $3300 extra. This does not match the numbers. We were not given the 4th weight slip on delivery. We were forced to pay for services that we did not receive. We were not given any bills or documentation that showed us what we were paying for, yet we were forced to pay or have our belongings put in storage. They damaged several items upon delivery. They were rushed, which was obvious, because of how careless they were with our belongings. They did not assemble any of the items which we paid for in our contract. Left a mess of garbage when they left (We have pictures of this).

I also emailed Josh my inventory list before the final estimate. I had made this with another company Americas Best Moving Co. They had us quoted at 16,800 lbs. Josh Brock said that this had to have been way off, and that this company was not reputable. I believed him. Contact with Nationwide/MTL transportation following delivery....

Here is our response to the company through the BBB of Southeast Florida. Nationwide's response to this complaint is dissatisfactory, as many of the facts to this issue were left out. Our complaint is a combination of being overcharged, bad service, and poor treatment of the customer by both Nationwide and the company they hired for us, MTL Transportation.

We understand that Nationwide is not responsible for the actions of the carrier or its employees. We were told by Nationwide that they hire out reputable, professional moving companies. We were not provided with such service, as noted in our attached document. This is the only reason we went through Nationwide. We trusted them to hire a company that would treat us and our belongings with respect.

Also, we went through the binding estimate process with Nationwide, including the type and number of boxes to be used for our move. Our deposit was based on this. The movers did not follow the binding estimate for packing us, and Nationwide allowed them to charge us a ridiculous amount over the binding estimate. Nationwide did not provide us with paperwork with a revised estimate. Any paperwork that we signed, we were forced to do so in order to have our belongings returned to our possession. Without being provided a new binding estimate during the move by Nationwide or MTL Transportation, we should not have had to pay this amount as stated in the Federal Guidelines given to us prior to our move.

Cheryl, supervisor of customer services of Nationwide, did offer $200, but I explained that this issue remains unresolved, as we were charged $3300 over the binding estimate. We still have not received any documentation for what exactly we were charged for. Cheryl proceeded to mumble something into the phone and then hung up on me. With customer service treating me this way, why would I contact their office again?

At the very least, we ask that Nationwide work with MTL Transportation to get us back to our original contract as stated in four (4) Moving Cost will act on the behalf of the customer in resolving any claims or delay issues with the carrier, then deduct for not following the contract (such as reassembly of furniture) as we paid for according to eight (8) The price includes basic disassembly and reassembly of standard furniture items and not using the boxes we paid for, and then we can file our damage complaint.

Nationwide should know that MTL Transportation is not a reputable, professional moving company and should no longer hire them out for people who go through Nationwide, as to avoid this happening to another family. I find it disheartening, unprofessional, and unethical that Nationwide does not or will not recognize that they are responsible for hiring this unprofessional company for us. We trusted Nationwide with this decision, and paid them to do so. The decision was not a good one, and we should not have to pay for this.

Please note: We have consulted a lawyer, and will be pursuing this further if a resolution cannot be made between Nationwide and us or with Nationwide's help, between MTL Transportation and us.

My daughter googled them and added the word complaints after they missed 3 delivery dates...and the moving price for my parents jumped from $1700 to $4000, they still haven't received their belongings and we are just praying they will get all, not HALF their stuff, their furniture won't be damaged, etec. Use resources that are available to us, the FBI, federal agencies, the Florida attorney general where you can file a complaint online, the website Move Rescue, anything you can find! too early to tell yet, but it doesn't look good....

At no time did he tell me they contracted out, that our belongs would be on a truck with half a dozen other people's and that it would get to us when it got to us.

I had told the Nationwide rep that since we were not there we had to hire someone for the day to be there for when the movers would be there and gave them that persons cell number. I gave them a deposit for the car towing and the moving of the house and garage. The tow for the car showed up the next day, but he at least called the day before, the movers never called or showed up and I could not get Nationwide on the phone.

Had to get our attorney to give us some more time for contractors where descending on the property on Friday, the pickup was to be on Wed.

Found out who the company was they hired out of Emerson WA, no where near Vancouver. They had not gotten the work order till the day after they were to have been at the home. The list that I had given of what we had over the phone was not right, Nationwide had left half the garage off the list and then they told me they had other families on the struck it was going on and that would not fit. They then said they could come either on that Sat. or the following Monday we could pay to have it stored in Emerson for a few months till they could get it down on a load to LA. I declined and asked them what I should do. Dispatcher for the moving company said they have issues because of Nationwide all the time and if the economy was different they would have nothing to do with them for it just creates issues for them. He told me to cancel the order and Nationwide would have to give me my deposit back of $678.00, so I faxed, emailed and sent a formal letter to them and they responded with they had done their job and owed nothing.

I have filed with Florida Better Business in their area and Consumer Affairs in Florida that have both gotten no response from the company and according to what they told me have hundereds of complaints against them yet they are still allowed by Florida to have a business license and claim to be honored by the Better Business.
How I originally found them was when I put in for movers in Vancouver and they came up with a few others.
I ended up getting a company in Vancouver WA that is also a UHaul place they picked everything up the next day and had it to us by Tues of the next week, unloaded it and cost us $1600.00 which is half of what Nationwide would have wanted without the storage if our belongs had been picked up.

How are they allowed to still exisit in Florida? Are there no standards for haviang a license in that state.

They picked up my furniture in jax, fl on 7/20/09 with a maximum delivery date of 08-11-09 to Memphis, TN. Every time I call they leave me on hold and promise me my furniture will be delivered the next day. I'm afraid they have stolen my stuff. Today, Aldo D was arrogant, rude and unprofessional to me today and hung up on me. he said the moving truck is broke down in Memphis, TN. I wanted him to tell me where the truck is (exact location) so I can go get my valuable belongings - he would not tell me where it is. I think they have stolen my belongings! They have put me in unneeded deress

I obtained relocation quotes for my elderly parents from PA to CA. I went with Nationwide Relocation as I THOUGHT they were a reputable company. I got the first quote and then submitted a list from my mother of items. Then the quote was increased, which was fine. After going over the inventory list very carefully with my sister, I got a 3rd quote which was around $3200. My mother worked with Joe and Shane and found out she had to empty the dresser drawers so that would increase her box amount - Shane worked with her and said he "padded" the weight so she should be okay. The final weight was 4998 lbs.

When the items were delivered the weight was 7460lbs. HOW CAN THEY UNDERSTIMATE THIS BADLY. My parents had no appliances by the way. I went through the list that the actual movers left and it was almost exact on the furniture - only about 3 small, fairly light items left off and there were 30 more boxes - at least 10 of which were clothes. HOW COULD THOSE FEW ITEMS WEIGH ALMOST 2500 LBS MORE? After several calls and being told nothing could be done, I am now waiting for my "investigation" to be done to see if I qualify for any type of refund. DO NOT USE THIS COMPANY!

Robert called to sell me their business with this company and he said that they were Nationwide and that the company that I originally was going with had bad reviews. I was under the impression that this was Nationwide Van Lines (a reputable company). After cancelling the original movers that I had, I eventually found out that this was Nationwide Relocation Services. I was given a good quote on the weight and the deposit. Everything was set until Robert suggested to combine both moves and the problems really started to increase. They wanted me to make a deposit for both moves on my credit card,gave me a quote for my furniture in my househould and then gave my sister a quote for her furniture in her household and then told us to divide the cost once we got there for both moves.

My sister didn't go for that and she asked to cancel. Robert then gave us to Julian and he tried to convince us that we would save more by combining our move. We were promised discounts for our total move and my sister said that it wasn't a discount after all. Final line was, I cancelled the whole move. Robert was very rude and unprofessional and told us that he had wasn't his whole day on us and he didn't appreciate us acting as if he didnt know what he was doing. We tried to convince him that all we wanted was the deposit back and that we would all go our way. Robert got very angry and started shouting at us and finally Julian apologized for Robert and said he would have to reprimand him.

These people are rip offs. They are no more than a telemarketing company and they work for other companies trying to get them sales. Well, I was given to the lady that works in cancellations and she took half a day to answer her extension,. Finally after 2pm the woman finally answered. I want to say her name is Rachelle. I mentioned to her how long it took her to answer the phone and she said that she had so many calls coming in that she just stopped answering the phone. I said to her...so you are just ignoring the calls and she said with a chuckle, yes. I new then that I was in trouble dealing with these people. I asked her to cancel the order and she said that she would.

To make a long story short, 6 days passed and the debit for the move came through and no credit. All of my checks bounced and I was left with a negative balance. I had fees coming from everywhere for bounced checks. I called the bank and they didn't see the credit coming through. I cried and called the moving company back and the girl told me that she issued the credit the day before which was four days later than she said she would. This company is a bad joke. Please stay away from these people because they try to be very nice to get you to sign a contract and after that, they turn into totally different people who move on to the next ones who want to move. They need to be stopped and fast.

This company needs to be shut down immediately, they are SUPER SHADY! I told Oriana (Nationwide Relocation Services in customer Service) that I didn't want any 3rd party trucking company involved in my move, as it can get very complicated. They LIED to me about having their own private trucking line handle my prize possessions for this important move cross country. They also quoted me a moving price, then they pulled a bate and switch, coasting me an additional $5,500.00 more than the original $2,000.00 I was originally quoted for a total of $7,500.00!

MANY of my valuables possessions were damaged and destroyed in this move, so I filed a damage claim with Nationwide to get nothing but turned into collections! I paid in full (a PayPal request from them) to this SHADY collection agency Ficka & Associates/William Jones for Nation Wide Relocation Services. Ray Roman or Ficka & Associates told me the person I sent my PayPal funds to, "William Jones" (a partner in the firm) had left the company and took my payment with him (embezzling? Can this legally be my responsibility?).

Ray Roman refused to confirm to Nationwide Relocation Services that I had made payment in full and he requested I do a charge back with my credit card company/PayPal and resend the funds to him (they apparently think I'm ignorant). I have a damage claim with Nationwide (Brenda in claims Dept) for going on a year and they will not process it until they have confirmation that my payment was really made. I offered to fax them a copy of my PayPal/credit card receipt (a legal document of payment) and they will not accept it.

1 year after the original transaction they now have hired a 2nd collection agency "A&S Collection Associates, Inc," which I now have an attorney involved on my behalf and had them contacted to cease and assist from harassing me. Hence I was advised to make this claim with the BBB.

I called this company to move my son and his family from Monrovia, California to Seattle, Washington on 6/22/09. I realize it was quite short notice as they had to be out of there present apartment June 30. Sean Boxer who works for Nationwide assured me that was "no problem". I signed the binding estimate on 6/23/09. The pickup date/s 6/29-6/30. On Friday, June 26th I received a call stating they would pickup on Monday the 29th. This would be great as it was in the window period for pickup, my son and his family had to be out by the 30th and he also had a job interview in Seattle on 7/2/09 so they had an approximate 18-20 hour drive with a 5 year old.

Monday a call came stating they would be unable to pickup on the 29th but would be there late in the afternoon on the 30th. So then my son was contemplating purchasing an airline ticket as he had to be in Seattle for an important job interview on 7/2 at 12noon! After numerous calls by myself and my daughter in law concerning the delay and the ramifications it would have the driver then said they would be there later on Tuesday evening. When they did show up "late" in the evening there truck did not have enough room to fit my son's families belongings and the truck was actually scheduled to go to Texas, not Washington!!! So my son had to purchase an airline ticket to fly out the next morning to Seattle for his interview. His wife, son, and our middles son's girlfriend would then have to make the 1800 mile drive to Seattle without our son.

On Wed. 7/1 the driver showed up in the morning with a U-Haul truck to move my son's family. When I called Nationwide to inquire about compensation for the terrible service they offered my $60 in refund!! Oh, wow, the airline ticket was much more than that. Not to mention everyone's stress levels. So my son's families belongings are somewhere between California and Seattle. I wonder if they will ever receive them? What a nightmare. If I had had more time to research companies I would have seen the multiple negative reviews and NEVER chose Nationwide Relocation Services! So please when choosing a moving company do your homework so you don't have to go through what "countless" others have! This is an absolutely terrible company to deal with.

Cross Country Van Lines, a New Jersey based company contracted by the just-as-disreputable Nationwide Relocation Services in Fort Lauderdale, FL, was due to arrive at noon in order to pack my boxes before the freight elevator became available at two p.m. They had exactly three hours to empty the apartment before we had to relinquish control of the garage to the next truck in line. There was no way around it.

I stressed to both the broker and the mover that it was imperative the truck arrive promptly because my lease ended that very day at six p.m. I also arranged for the electric and cable to be terminated sometime over the weekend and booked accommodations at a hotel in my metro accessible neighborhood because it was pet friendly and I would be sans wheels (my car was getting shipped through an environmentally friendly freight carrier). I prepaid through Expedia in order to take advantage of the low room rates.

When the clock hit one and they failed to show I began to panic because I had also hired them to pack my boxes. My boyfriend and I made several dogged attempts to track down the dispatcher at Cross Country for an update but instead of reaching a human we were sent straight to a voicemail. Some guy named Simon who spoke with a heavy accent that was reminiscent of one of the Eastern European thugs from my GTA IV game, finally returned our call and brusquely reassured us that they were on their way.

Well, "they" never arrived. When Simon tried to reschedule with the promise of being there on Monday between 9-10:30 am and the elevator was only available from 9-11 am (trash trucks park in the garage from 8-9 am on Mondays which knocked off an hour for us), I told them no way and fired off a letter to the deceitful broker at Nationwide Relocation Services (company also known as, who all but vanished into thin air once she received our $779.85 deposit. Funny how she couldn't be reached until I told her via email we were terminating our contract.

I immediately called my boyfriend and urged him to cancel his credit card in case they tried to charge him for the full fee. I had to scramble to find a more reputable van line and arranged for Mayflower to arrive Thursday because it was the only day they - and the elevator - was available.

Like many of you on this board, I believe that I have been ripped off by this company. Nationwide Relocation, Moving Cost, et al. should not be in business and I will be taking steps to ensure that this doesn't happen to anyone again.

I called Nationwide Relocation to get an estimate for a move from Harlingen, Texas to Richland, Washington. The paperwork was finalized and it was scheduled for pickup between the 8th and 9th of June. I was told by Nationwide that I would receive a phone call 24-48 hrs prior to pickup to give me the exact time that they pickup. I was even called on the 5th to confirm the move and check to see if my items were packed. I was told by Shawn that certain items were fine bubble wrapped. I even asked him if I would get a call on Sunday if they were to pickup on Monday and he told me yes, they work 7 days a week.

Well, Monday the 8th came and by the afternoon, I never received a phone call. I called Nationwide and expressed my concern. They checked with dispatch and confirmed that they would be there in the morning (Tuesday the 9th) between 7am-11am. I was never told that Nationwide was hiring a company out of Houston to come pick up my stuff. I was waiting at my house in Harlingen, Texas at 6:30am. Hours passed and no one showed up and there was no phone call. I didn't receive a phone call til 12:30pm from the company in Houston telling me that they needed to confirm pick up so that they can send the truck. WHAT??!!! I was livid. Why then was I told Tuesday between 7am-11am? And if I was told that then they should have left Monday evening to be in Harlingen, Texas by the morning. This was ridiculous.

I called Nationwide and they didn't really know what was going on either. It seems that there is lack of communication with all of them there. The owner of Express Relocation (the sub-contracted company)called me back and said that he needed to get confirmation so that he can have the truck leave at midnight to arrive between 6am-7am on Wednesday the 10th in Harlingen, Texas. This is already a day late from what Nationwide had confirmed with me on Monday afternoon. What was I to say? I had all my items packed and had already paid a deposit of $971+.

So fine, I was up and ready again at 6:30am Wednesday morning. Well, an unmarked truck shows up in front of my house at 8:10am. This is already late from the time they told me. And not only that, there was only the driver to load all my stuff into the truck. The guy was smaller than I was. How was he supposed to load all my things? He then asked me to ask any of my friends if they wanted to make $10 p/hr helping him out. Again I say WHAT? How is that I have to find help for him when I'm already going to be paying $3000+ for this move??? For that matter I could have hired my friends. I believe his name is Castillo. I am not really sure about it because he had a heavy accent, but he is the owner of Express Relocation out of Houston, Texas. He even bragged about how they gave him the Houston branch because they don't want him to leave. I got upset when I saw how he was handling my furniture. It was as if he didn't care. Seriously if you hire a mover they should treat your belongings with care and ensure that they will be handled correctly. Then really what is the purpose of hiring someone who is a "professional" at this?

He slid my 32" TV across my wood floor, which caused scratches on the floor and continued to move my furniture without care. I was renting this place and now I'm having to pay for the scratches he made. He even asked me if he could take his 4 month old puppy out and put her in the backyard. His dog made holes on the back screen porch door. He saw this and did nothing about his dog doing damage to the place I was renting. And I have to pay for that too. He also told me that everything needed to be in boxes. So he starts repacking some items that I had already wrapped up. Of course they charged me extra for this.

When I talked to this guy on the phone, he told me not to worry and that he would have everything loaded in two hours. It took four hours. He was also bothered by the fact that I filled out the survey that he brought with him. The survey was for services. I wasn't happy so I made sure to state that anywhere that I could. I made notes all over the survey. He took the survey in his hand and looked at me. He said that I was going to "kill him" with this when he turns it in. Was I supposed to retract what I stated on the survey for his benefit? No, I was upset with the service. Part of the survey was asking me questions that I wouldn't know the answer to until the move was complete. I believe surveys are asking for the truthful opinion of the consumer. Yes or no??

Nationwide does not tell you everything. They withhold information just to get you to sign the papers. They didn't tell me that it wouldn't be them. They assured me that it would be a smooth move and no hassles. I have had nothing but a migraine since the day they were late with my pickup.

Now Cheryl calls me and says that she can issue me a complimentary courtesy credit for my troubles of a $100. A $100 compared to the extra charges that they tacked on???!!! I think that my time and stress level require more than a $100 courtesy credit. What is that about? They mislead me on charges. Not only that, Toshiba (another rep from Nationwide) called me to tell me that my delivery would be pushed back four more days. I told her that I had just talked to the driver and he told me that it would be Thursday the 18th or Friday the 19th. Mind you, Castillo told me that it would only take 4 to 5 days for my items to get there. I was never told that there was a 2 week window. NEVER TOLD!! So because of this window they are not late with my items. Why would an owner of a company lie to a customer?? What benefit do they get out of it? And then brag about how he is a "professional" and that Express Relocation didn't want to lose him so they gave him his own branch.

I urge you, as a consumer, if you ever need relocation services, never, ever, utilize Nationwide. They are so eager to get your business that they will be the nicest people ever. They act like they want to assist you and make your move easy for you. But the moment you sign any agreement, they stick it to you and say that it's your fault. I'm making my voice heard and I'm not stopping here. I want to be compensated for the extra charges and I want all of my things to arrive in one piece. I need my stuff!!!!

Shortly thereafter she asked me which two day window I wanted. I asked if this was for delivery? She said no, for pickup. I stated that she and I spoke/agreed to June 5 pickup. She went to dispatch to confirm June 5 would happen. She said for 'paperwork' purposes she needed to put in a two day window of June 5/6 but that she had confirmed with dispatch that my pick up would be June 5. I told her if it wasn't going to be June 5 that I needed to know so I could adjust my travel plans accordingly. She assured me it would be June 5. Then we get to delivery window. I reminded her that she stated it would take 2-3 days for my belongings to arrive at my destination in TX. Again, she stated that for paperwork purposes they needed to put in a delivery window (which I understood) but that I was to be delivered at the beginning of that window, being June 9/10.

I received a call on June 4 stating the movers would arrive at 12 Noon on June 5. At 10:30AM on June 5 I receive a call from the movers (Able Moving out of Chicago, IL) stating he was delayed (a lady customer was apparently "giving them a hard time" according to the driver) and that he would be to my house at 2PM. Well 2PM came and went, as did 3PM, as did 4PM. No word from the driver until he called me at 4:15PM because he was just getting into my general area and needed directions. We had furnishings for a 5BR home to move and they sent two guys. While I commend their efforts (except where they damaged my wall!) it was ridiculous of their employer to send two guys to move that much stuff. They didn't leave my house until 12:47AM. (Incidentally, AT NO TIME did Nationwide state they would be contracting out my move and that they would have absolutely NO CONTROL and NO COMMUNICATION with Able Moving about the status of my belongings!)

Several people from Nationwide simply said this is the way it is, they still have until June 15 to deliver. I explained what my sales rep, Pam Ling, had told me. And that it was also backed up by J. Wiley. The response by Pauline, a supposedly relatively high rep in the company was "they lied". And there was nothing Nationwide could or would do about it.

I anticipated a 2-day drive to TX in order to meet them as P. Ling had directed. I was here waiting for them. They did not show, and had no intention of being here on June 9/10. As I stated to them: if they had been honest from the start I would have adjusted my travel plans. Their response to that was that I had better be there when they deliver or they would charge me storage fees.

Somewhere along the way Jeremy, the dispatcher for Able, communicated to Nationwide that I "should just hold my pants on" and my stuff will definitely be delivered by June 15. So here we are, incurring a lot of unnecessary expense that could have been avoided had they simply been honest with me, their customer.

No we're to June 15th and they are saying it will not be delivered today as stated in my written contract (and verbally confirmed by Jeremy at Able.) Their latest response is 2-3 days. The truck, presumably with my stuff, is in Dallas which is about 3-4 hours away and all they can say is it will be another 2-3 days. And Betty, my supposed customer service rep, says 'their hands are tied' and the 'truck will get their when it gets there'. She can't magically make my stuff appear or force the carrier to deliver according to the terms of the contract.

I just wanted to give an update as to the further horrific behavior I have experienced on the part of Nationwide Relocation Services. As I stated before, I contacted the Better Business Bureau and here is the outrageous e-mail response I received:

"Good day, we are unable to pursue your complaints filed against Nationwide Relocation Services since they're the broker & not the carrier. They had nothing to do with the transport/pick-up/delivery/damages to your belongings, they were only the broker/coordinator of your move. You will need to pursue your complaint against the company that moved you since they are the liable party.

-S. Taylor/Accreditation Resolution Specialist"

My response to this was, "if they are not liable for anything, then why do they even have the BBB logo on their website? Are they not responsible for vouching for the quality of the companies they endorse?" I received no reply to this e-mail to date.

I attempted to pursue complaints against the shady moving companies, but they are of course not affiliated with the BBB. Ever since Kwik Movers pulled the old "bait and switch" on me by loading up my belongings and only then telling me it was going to cost much, much more, they have continued to hold my belongings hostage until I pay up.

I told C. Jones who I suppose is now the person appointed to "deal with me" that the moving companies they contract out to are shady and that Nationwide should take responsibility for this. She became so defensive and angry she almost started a fight with me. Kwik Movers has reduced their price somewhat and I am trying to come up with the money. As for the damage to my auto, Diamond Auto Transport sent me a letter in a Nationwide envelope stating that the damage is not their problem because the only damage they will pay for is exterior damage.

I really hope that other people will see this website before they plan their move and be warned about Nationwide before they entrust their belongings to these scam artists. Damage to my car, living without my belongings since April, significant financial losses.

My son is a retired NFL player and has moved over 14 times in 5 years. Never have we experienced such a terrible situation. I began very nervous being a single woman and the thought of being alone with the movers. After their many threats of breaking into the apartment, I notified the manager's office and neighbors to watch the unit. Nationwide Relocation Services NEVER performed any services. They were very unprofessional by their actions of calling at all hours of day and night, threats, and retained my deposit of over $1,000. I strongly feel this company is not a trust worthy. I am willing and able to take action against Nationwide Relocation Services so that no other person will have tyo endore this same situation. I work for an Attorneys office and my attorneys witnessed the harrassment of the company to me.

I was arranging an unexpected move while I was recuperating from brain surgery at Dartmouth. I was unaware that Nationwide contracted services out to inept companies. Later, I was told that this had been made very clear to me. I guess I must have just forgotten this detail. I was quoted a price and I paid a down payment. It was also arranged for my vehicle to be towed from New Hampshire to Chicago.

When I arrived in Chicago, I first found that my vehicle had been damaged. The driver's side door which the driver had to open and close to drive the auto on and off the ramp had been damaged to the point that the door actually fell off. I contacted Nationwide and was told that they had no responsibility for the damage and that I had to deal directly with the contractor, Diamond Auto Transport, regarding this damage. Upon contacting this company, I was told that the damage was "inside the vehicle" and therefore, their company was not liable. They refused payment and I had to pay for repair of the door myself.

The next surprise came when a moving company called Quik Movers arrived to load my belongings when I had expected Nationwide. I was told that the amount of money I would have to pay for my furniture and household items that had been moved had been increased because the items had "weighed more" than they had expected. I had already paid $500 and now they expected me to pay around an additional $1400 instead of the $800 I had expected. Being very ill, I am on disability and do not have an extra $600 just lying around so I was unable to come up with the money.

This shady moving company that had been hired by Nationwide, Quik Movers, not only disappeared with my belongings for two days, but then had the nerve to have their "boss" get on the phone with me to put me in my place. I have never encountered a nastier man nor have I ever been spoken to so rudely in my life. He informed me that I was to "be there immediately with a money order for the full amount" and that a credit card would not be accepted (another surprise). He also refused to give me his name and threatened that they were going to take my belongings to "an undisclosed location" to be put into storage.

My belongings have been in storage somewhere for the past month and I have called Nationwide many times trying to find out how much I am being charged for this storage, but to no avail. Finally, I contacted Cheryl at 888-219-7171 ext 314 and obtained the totals as of yesterday. The storage charge for the past ONE month is $1108.99! And she notified me that Quik Movers planned to auction off my belongings without notifying me. I was informed that the total amount that I had to pay in order to avoid this was $2239.79. I am absolutely outraged at the dishonesty, greed, fraud and lack of accountability that appears to be pervasive in this company and in the incompetent companies which they hire.

I filed a complaint with the Better Business Bureau and notified Nationwide of this. I searched their website for the name of someone higher up who might be responsible to whom I may e-mail my complaints, however, there are no names or e-mail addresses on their website. I find this fascinating. Fortunately, I had an e-mail from one of the associates who had initially "assisted" me in planning my move. I e-mailed him yesterday informing him that I had contacted the BBB and that I found it outrageous that they should have the BBB logo on their website, considering my experience and all of the complaints against their company I have found on the internet.

I also called their main number, refused to give them any information about who I was and finally obtained the alleged name of the elusive head of Nationwide, one Aldo D. I also notified Nationwide that it is my intention to send a letter of complaint to Mr. D at their corporate offices in Fort Lauderdale.

Astonishingly, since my contact yesterday, I received both e-mails and phone calls from Nationwide today. I was informed that my property would be returned to me and at a lower price without the exorbitant charge for storage.

As someone who is very ill, recovering from major surgery and had to face an unexpected move, this battle was the last thing I needed at this time. I beg anyone who has had a similar experience to file a complaint to the Better Business Bureau.

My sincere hope is that this report will serve as a warning to others when they choose a moving service and will serve as a warning to stay away from Nationwide!

Did a cross-country move. The person (my "Estimator" that handled my move never was available for questions. Flew cross-country to do the move, and only one individual did a 2,600 lb. move. Driver/mover solicited me for a 10% tip (of what my balance was), and got upset when I gave 5%. Same driver/mover showed up, cross-country for the delivery, and when paid prior to unloading, I realized less than 3 minutes after, that I overpaid: money-order & cash. When I brought this to driver's attention; he claimed he was not overpaid and I had to call the local police to have overpaid amount returned to me. The move was a horror for start to finish!! I DO NOT RECOMMEND THIS COMPANY TO ANYONE.

I was moving from Jacksonville, FL to Tulsa, OK. I contacted several moving companies and they had the cheapest quote. The guy (Joe) told me over the phone that he needed to know what was being moved. So I went and walked through my entire house telling him piece by piece what was going to be moved, even specifically giving him the sizes of things. And at times he repeated it back wrong to me and I corrected him. Then he gives me a quote of $2300 (it was like $2386 or something but the paper is at my dad's office). Either way, he said it was a firm price because I told him I needed a firm price. He also told me EVERYTHING was included in this price such as loading, unloading, fuel, crating, storage at a warehouse for 30 days if needed, and furniture protection such as boxing up my tv's and blankets for the wood.

We tell Joe that we had a completely full 17 foot penske truck to move me down to florida, so we needed something big to pick my stuff up. He kept assuring us that a huge semi-truck was coming to pick up my belongings and that he has provided enough room on the truck for all of my things. So Joe sends me my inventory list via e-mail and I notice he put that I only had 10 boxes...definitely not the case!! So we called him back and told him we had about 20-30 boxes to move me and he said it didn't matter how many we had, he just needed to put something down on the paper for the estimate. Actually it did matter because they charged us for the extra boxes that weren't listed!

Finally moving day comes. A small truck called Moving Out pulls up into the drive with 2 guys that barely speak English. One guy didn't speak it or understand it at all. The guy (aka the swindler) Aussie pulls out an inventory list that doesn't even have half of my furniture listed but then had some extra things listed that I don't even own and begins to tell me that we have to pay more because that furniture was not listed on the inventory sheet. Luckily I kept an original copy of what Joe first sent me with everything listed correctly and showed it to him that somewhere it had been changed without my knowledge. So Aussie makes a call to his "headquaters" and Joe sends him an e-mail with the correct inventory list. Then Aussie takes us to the truck and shows us the SMALL area that was designated for my stuff. It was maybe 4 foot by 12 foot. And I had told him that we used an entire 17 foot penske truck to move me before. And the guy says that this won't be enough room (obviously) and they charge by cubic-foot, not by weight.

My mom and I were so stunned we just stood there. We were getting swindled right before our eyes!! Then the non-English speaking guy starts taping up boxes that I wanted left open without even asking me! Then they start undoing my furniture and they tell me that my rugs (that have all been rolled up tightly and taped shut) HAVE to be put in a box according to state law, and that that costs extra. Then all of my pictures that my mom and I put blister wrap and protection over, he says those TOO have to be put in boxes... which again cost extra. We also found out that it is NOT state law or any law, even the moving company's, to put those things in boxes. The moving company actually agreed saying they shouldn't have done that. The whole day this guy is telling us everything that is going to cost extra (which was supposed to be included in the cost).

Finally at 4 pm (we were leaving to Oklahoma that same day.. it took them 5 hours to load up my stuff, and it took my boyfriend and I only 2 hours to completely move me out of my apartment and into my house with the same amount) but at 4 p.m. they have 99% of the truck loaded up, and he comes in with a piece of paper telling us that our new HALF TOTAL comes to $2700!! (Don't forget, the TOTAL of the ENTIRE MOVE was quoted at $2300)!! And then he tells us that we have to pay for his fuel to get to the warehouse and that the fuel was only included from the warehouse to my destination. But the warehouse was located in Atlanta! So my mom flips out and then he agrees to not charge us for the fuel. Then he tells us (literally) that he used 50 rolls of tape to pack up my boxes (which was only 3 boxes and I wanted them open) and to wrap the blankets around the furniture and that each roll of tape cost $5.00. Then he tells us that our TV boxes cost extra too. Let me tell you about these "special tv boxes" They literally took a wardrobe box, cut it in half, and taped it to the front of the screen.

So my mom said, I'm not paying you for those boxes or the tape! They were supposed to be included anyway! And he says, because he's a nice guy he won't charge us for it. Well, my mom and I had been cleaning up their mess all day and we had all of the tape rolls. We counted 17 rolls of tape, and some of them still had tape left on them! Yet he was trying to charge us for 50 rolls at $5.00 each!!! So finally when Aussie brings out the NEW total... my mom said she wasn't agreeing to it. Well he still told us we had to sign the contract in order for him to get through the weigh stations (which didn't make sense anyway). So my mom said fine, but she was signing a note next to her signature that her signature was not for the total and that she was disputing the total. Well Aussie had a FIT about her doing that and said she couldn't do that. Luckily my mom knew she COULD sign ANYTHING next to her name on a legal document and finally he said okay, whatever. Well they left without giving us ANY time frame OR a cell phone # or anything.

We get back to Oklahoma and we get a call from Nationwide Movers and they tell us our total for when they drop off our furniture was another $2400.00!!! And then for the first time they tell us they had to have cash, not credit card. So my mom throws a fit and says absolutely not! The agreed total was $2300! Not $5,000.00!! So Joe kept trying to tell my mom that she had to pay it. Then Joe tells my mom that if we were so unhappy, then we shouldn't have tipped him. And my mom was like, I didn't tip him ever!!! I wanted him out of our house!! And Joe told my mom that the movers put down we tipped them AND wrote them a letter of recommendation!!!! I'm being serious!! So who knows how much of that first total went to that guy's tip!!??

Finally another lady, Barbara, calls back and tells us the only money she can take off is $250.00 And my mom said that wasn't good enough. Then Barbara tells us that these movers said they had to pack our stuff and glass shelves (I don't own any glass shelves and they didn't pack ANYTHING for me). So we tell her that's not true. So Barbara wants to know what mover showed up to our house. Well at the time we didn't know his name and he had a really strong accent so we didn't understand it when he told us, and we told Barbara that. Well she tells us that she needs to know who it was and my mom tells her it was the Israeli guy. Then the woman flips out and chews my mom out and calls her racist!!!! And my mom said, I'm not racist!! The guy told us he was from Israel!!!

The truck came yesterday afternnoon and when they opened the truck door, my 42" flat screen TV was laying on its side with stuff piled on it. We tried to plug it in at the storage unit, but the guy threw my TV cords in one of my open boxes.

I contracted Nationwide to move my belongings from PA to WI. All went well until a few days before the move. Despite numerous phone conversations with Brandon assuring me I would NOT be charged extra for services and ALL costs were included in the binding estimate, I was charged extra anyway.

First, the BINDING estimate was changed because of what they said was a mistake on calculating weight. I accepted this as I DID have a lot of stuff and was skeptical of the first estimate. This is not my complaint. The complaint is I was NEVER told at any point that Nationwide would not actually be doing the moving.

They referred to 'the carrier' with the insinuation it would be them. Then on the day of the move a strange truck pulled in front of the house, A-Topps Moving and Storage. This is the FIRST I heard of them or that they would be moving me. Then, the attitudes of the men were bad, I had to instruct them several times how to load my things, and to be careful with the boxes.

I was then charged extra for them removing the mattress and boxspring through an upstairs window, even though I was assured beforehand this would NOT cost extra. After all was loaded, they presented me with a bill charging me for extra boxes and labor that I, again, was assured beforehand were NOT going to be charged for. They would not deliver my belongings until I signed the charge.

Then, when they delivered, I was again charged extra for using my charge card as payment even though I arranged ahead of time this method of payment. They refused to unload my belongings until I paid the extra. On top of that, several items of mine were damaged. One from the movers not wrapping the headboard properly, one from water leaking and freezing on my microwave, and one from not stacking properly.

All could have been avoided and I do not consider these 'accidents'. There were other issues that I decided to not file claim on as these could very well have been accidental or did not cause permanent damage. Nationwide hired these people, neglected to tell me about it, apparently neglected to communicate with them about charges, and now will not take responsibility and make restitution. A-Topps insurance claims department will pay $120.00 of the the $669.00 in damages they caused, and Nationwide will only pay $292.00 of the $667.34 in unwarranted overcharges. Arguing with them did not help. All I want is recovery for the damages and credit for the overcharges that I was told would NOT be charged me.

I have moved across the country two times and decided this time to hire professional movers to make the whole process easier on me. I spoke with Carneille Douglas at Nationwide Movers and he reassured me that this would be an easy process on me, would save me money in the long run and my furniture would arrive before the deadline. He told me he would be with me during the whole process and work with the movers on the time of pickup and delivery. I was starting a new position in California and could not take any time off from my new job. My movers came in a rented truck from Penske and put more charges on me immediately upon arrival. They were already stating charges they went past my binding estimate.

The moving company that Nationwide contract was Best Price Moving & Storage in Chicago. The three men who came were rough with my furniture and I honestly thought I would never see it again after they departed. I also shipped my car through Nationwide with A Plus Auto Shipping. I never had an issue with them and they delievered my car to my new place of employment to make it easier on me. My furniture move was another issue.

I never heard from Nationwide for over a week on any updates. I placed numerous calls to customer service at Nationwide who assured me they would call me back but never did. I was always put on hold for over five to ten mintues even to get my final cost of the move. They never told me from booking this event that I would have to pay cash or with a cashier's check on delivery. I was given this news after my furniture was already picked up. A week later I heard from a representative named Sheba that my furniture was still in Chicago. It had been sitting in a warehouse for over two weeks. I have already been living without any furniture for two weeks now. She told me that they assured they would get it to me by the deadline.

Then on the day of the deadline I still hadn't heard ANYTHING from Nationwide this women calls me again with no apology to say they just left Chicago. It was now going to be an extra week late then the last possible day I had in my contract. In order to talk to a manager or supervisor at Nationwide they have to call you back in two hours. They have the worst customer service skills I have ever dealt with in my life. They didn't care I had been living with no furniture for almost a month now and that they were late. They told me I could file a complaint against them.

Best Price called me the weekend after to deliver on the Monday afternoon. I took the afternoon off from my brand new job and got home to a phone call stating they will not be coming until the next day. I was furious! They were already a month late and I had taken time off from my job. I drove back to work so I could get the following day off and luckily it worked out for me. The moving company arrived two hours late the next morning and only had one mover to move all of my furniture inside my apartment. They charged me more charges due to the elevator being further from the front door. I only moved a studio apartment at best with no appliances and paid way beyond what I should have. The movers had completely destroyed my TV Stand, Bar Stools and Glassware. Luckily everything else was fine but you could tell they opened and went through all of my boxes.

I will never recommend Nationwide Relocation Services to anyone I know. They are a horrible company to work with and will tell you anything to get you to sign a contract. I went though so much stress with my furniture move and have not been settled in my new place for a month now. I was put back over a $1000.00 more then I was estimated.

BEWARE DO NOT USE THIS COMPANY!!!Rip Off. This company claims not to be brokers, however that is exactly what they are. They gave me a quote and charged me 1001.49 deposit than right before the move there customer service agent Lisa called and said the weight of the move was probably light and added move weight and than charged me another $619.17 deposit. The first deposit was put on my husband cc who they called and got permission to charge card since I am not an authorized user the second charge they told me just to sign it and they did not call him for authorization, when I brought this up to them they said it was my fault.

I asked repeatedly if the deposit came off the cost of the move and was told every time that it would therefore I did not mind paying it because it should have made my final bill less. In reality the deposits are added to the cost of the move. The first thing the mover said to me (Professional Movers, Inc Bridgeview Il) was that the deposit you paid has nothing to do with the cost of the move it was what you paid for them to shuffle papers. If I would have contacted him directly my move would have been 6101.35 instead of 7720.52. When I heard this I called and tried to talk to Pauline who did not take my calls

I than got a customer service agent that enjoyed telling me that my deposit was no more than a charge for doing paperwork. I asked several times about different charges on the contract and each time Pauline told me it was a charge to the movers that they paid and had nothing to do with my charges. She also told me they owned large moving companies themselves. I asked who would be my movers before the move and they told me it would be All Coast Transportation out of Fla that was not the company that did the move. This is an extremely dishonest company. Pauline said she had been doing this for over 20 years if so she should not be trusted or believed. BEWARE

Paid 1720.00 more than I should have

HORRIBLE service and ethics. Nationwide gave us a low quote, took a deposit, then tacked on a $650 shuttle fee and a 3.5% credit card surcharge. Richard lied about disclosing the shuttle fee, and after speaking with Pauline and Cheryl, both who shouted over me as I tried to explain the situation, I am going to court for a deposit refund. This company clearly does the bate and switch routine to get business, then locks customers in by refusing to refund deposits once they have increased the price. Dishonest, disrespectful company from start to finish.

We have had to secure a different moving company to cut our losses, and are scrambling to repair the situation. The stress we have endured has been huge. I would avoid doing business with this company at all costs. It's amazing to me that after all these complaints that they continue to succeed in ripping people off.

This company is absolutely HORRIBLE! As noted below, bait and switch is their main practice. They charge you for setting up your move but they are not the company that will move you. You are basically paying this company a relocation fee and they contract out to various unknown, unreputable companies to have your furnishings moved. And, the contract, whether binding or not is not honored by the company that will move you! They will give you a quote and have you re-evaluate the quote on move day. What happened to us is very wrongful! We paid Nationwide Relocation to have our furniture and belongings moved for a price of $3652 (binding contract). The movers were scheduled to show up on April 1st with a truck and trailer.

Nationwide notified us that they were intending to use a 26' truck instead and I immediately objected knowing that this would NOT work! They contacted us back and stated it was a mistake on their part and a truck and trailer would be available for our move, however, they would not be onsite until April 3rd (2 days late). When the truck arrived, the driver immediately stated that they would have to re-evaluate our contract - I objected! So they agreed and then hit us with a packaging fee of $725 instead of a contract negotiation. I just could not believe this! We had a contract with all packaging and wrapping included and these people were trying any way to get around the contract. I basically told them that if they don't damage anything I would consider giving them a $500 tip.

Anyway, they started loading and about half way into the load they came at me again and said there may be a problem with the load. I was at this point basically at their mercy saying how much money do they need to get this done. As it turned out, they would be happy with another few thousand dollars! Bottom line, I had a contract for $3652 to have Nationwide Relocation handle my move which was contracted to a company out of New Jersey known as Preferred Relocation which has a very bad record. The company charged me over $6000 to finalize the move and insisted on a $800+ tip for their hard work. I just wanted the move DONE and these people to go away so I paid them.

shortly after they had left I had checked my furniture which was thrown into our storage and found many articles of property missing including the complete sides to our desk and the dining room table base. These are large items and heavy... difficult to misplace. I feel they just didn't care about the quality of service as much as the payment of service! This move, quoted at $3652 ended up costing myself and my family over $7000 plus about $3500 in damages and lost property!

Just a warning - Nationwide is a relocation service, not a moving company or the actual contractor. If you use Nationwide, which I would highly advise against, make certain you are aware of who the sub-contractor is. You are paying Nationwide for a service and you are paying the movers for the actual move. Nationwide gives you a discount for using their service but in the end, the moving company will charge you the full price of the move, one way or another!

They have a serious issue with bait and switch. Contractual issues that are often re-evaluated on the actual move date and most of all they have cost me an additional $7500 with respect to the contract change under force and the loss of furniture. My contract was different by $4000 and my damage to furniture and lost items is in excess of $3500.

HORRIBLE customer service. Signed a contract to deliver by a certain date and failed to meet those deadlines. NO communication from their company to the customer.

Forced to live out of a hotel for 2 weeks due to their lack of response.

I did a search online for moving quotes. Richard called me repeatedly and assured me on each call that their company was not a broker (which they are). I was given a quote and told that he would be my contact person throughout the move. When the moving truck showed up, it was a totally different company. They scheduled to pick my furniture up on Friday, and then called at the last minute to say they had to pick my furniture up on Thursday, a day early. I was given a delivery date range from March 9-22. Today is the 24th, and I still don't have furniture. They are saying it should be here this weekend (but that is not a guaranteed date). When I called Richard about the problem, he just suggested that I try to bargain with them on the price when they deliver the furniture. I would not recommend this company to anyone. I also would not recommend Duntara Moving & Storage who is the company I was assigned to.

I was supposed to start a new job on March 16, after being unemployed for 5 months. I had to reschedule my start date to March 23 because I was told my furniture would be delivered sometime during the week of March 16. That cost me about $1000 in pay. I started work on March 23, even though I still don't have furniture. I am sleeping on an air mattress and having to eat out every day because I have no dishes or cookware. I don't have any way to iron clothes for work. This on top of the physical and mental stress of worrying over all this and trying to start a new job.

I was relocating for my job and Nationwide gave me the lowest cost estimate and assured me that the same person would see my move start to finish. However, once I made my first deposit, it became increasingly harder to get a hold of my assigned coordinator, Julian.

The move itself went horribly. First of all, the movers packed my things on a Tuesday and they did not arrive until the following Monday. I had spoken with Julian who assured me that they would be at my place before the weekend. When the movers did finally arrive, they said they waited in Chicago for 2 days because they were told I was not ready to receive my things until Monday. However, when I filled out my paper work I listed the date I would be arriving and had also spoken with Pricilla on at least two occassions regarding my circumstances.

Second, I was charged more than the binding price. Of course, I wasn't informed of this until they already had my things and were requiring a money order for the remainder. I have not unfinished packing my things but so far there are two broken lamp shades, two broken bowls, a broken coffee table, a scratched dresser, a scratched night stand, and two scratched dining room chairs. Almost anything that was blanket wrapped is either scratched or broken. I'm particularly upset about the coffee table because the entire bottom shelf is ripped off. The movers unwrapped the blanket and didn't even tell me it was broken but left it for me to find later. This whole experience has been a nightmare.

Nationwide? subcontracted to AA Tops Moving, a sub-standard moving company without my prior knowledge, and without my approval. John, at Nationwide at 888-219-7171 ext. 216, specifically told me on numerous occasions during moving validation phone calls, that Nationwide was a Better Business Bureau recognized company and that they personally, as a company, would be performing my move from Georgia to Ohio. I signed a contract with Nationwide to perform my moving services. I have pictures of all damages and a third party, Bekin Movers who unpack my goods, who will confirm all damages, losses I incurred and the state of clothing packed. I have retained destroyed items as evidence of damage as well.

I have discussed with Nationwide that I am disputing their charges, but they have made no attempt to work with me on the damage that I sustained. They have taken a hands-off position with regards to my claim. I have detailed the reasons for the dispute with Cheryl in the Claims department at Nationwide and she says she has documented the damages, but is not claiming responsibility. Sub contractor: Destroyed numerous pieces of furniture and collectibles and lost pieces of antique collectibles....

I will not be able to repair or replace the antique or hand crafted items as they are one of a kind. The cost to have 150 items to be dry-cleaned because of poor packing will be extremely high. Lost portions of antique collectibles cannot be replaced.

I wanted to take a couple of minutes to write you a letter to commend one of your employees. His name is Tony S. I had the pleasure of working with this gentleman during the week of June 26th. This was my first time arranging corporate transfers of automobiles. I needed to make arrangements to transport four automobiles, two to Chester, VA and two to South Jordan, Utah. Mr. S took the time to explain to me what the regulations were, what my options were, and answered the many questions that arose in the couple of days it took for us to confirm the contract and make the arrangements. He was very patient, returned all phone calls or answered emails in a quick and efficient manner. He was helpful to our accounting department and the arrangements we made quickly and to everyones satisfaction.

Not often enough do people who perform excellent customer service receive credit. I complement you on employing such an excellent example of true customer service. In the past I have held the position of Customer Service manager and understand how hard the job can be. Thank you again for having the type of service that is valuable to me as a Director of Materials. I look forward to doing business with your company in the future and I will inform other members of our regional Purchasing association of your company and its services.

I just wanted to say Thank You for all your help! The gentleman that moved our stuff was AWESOME! I thought Id pass that on for future reference. He was very professional, helpful and respectful of our situation... 1St class all the way between the two of you. Al is NOT the guy I am referring to.. it was the driver from Phoenix. Have a gorgeous week!

You are amazing. I appreciate all your help. You have excellent people and a great personality and really take pride in your work. That is why a year later I decided to do business with you. It's not easy to find this kind of customer service. I have been in the Hospitality Industry for 20 years and have seen a decline in service to customers. However, there are some who stand out in all businesses and you are one of them. I plan to come back to Florida (Boston is freezing) and will definitely look you up to do further business as well as recommend you to others.

We found Nationwide Relocation services of Florida through an on-line search, for a full pack and move from Oregon to North Carolina. After calling them they asked for an inventory of the home, which we completed by physically walking through our 3 bedroom home and listing every single item in each room (garage included). The quoted price was a little more than $5100 for a full pack and move and for a 4 man crew. Nationwide asked us for our move day,which we chose as a Wednesday, and then they told us that the day after our chosen day (Thursday) would be penciled in as a alternate day in case of inclement weather. We agreed that this sounded reasonable, but we were very clear we wanted the Wednesday as our move date. Nationwide confirmed to us that, barring any real bad weather, the second day would only be used as a backup date and the move would occur that Wednesday as requested.

At that time Nationwide asked for a deposit of $1200, which we gave via credit card, and the contract was faxed to us and we signed on. Several days later Nationwide's customer service branch called to confirm the move date and the inventory. We again went room by room and listed everything in the home, exactly as before. Imagine our surprise when the Nationwide rep then told us that the inventory was not the same as she had listed and, as a result, the weight was now increased by 1500 lbs. and would require yet another deposit of $1500 to cover it. We were outraged but felt as if we had no choice but to pay the additional deposit. The reason? In Nationwide's contracts they have a clause that states if the contract is canceled within 5 days of the move (it was now 4 days from the move-pretty convenient for them) all previous deposits would be lost.

The second issue was that our rental lease was up and we had no time to find another company and be out for the new tenants by the end of the month, as we had informed our landlord we would be. So the additional deposit was paid. Moving day came, Wednesday, and no one showed up. Nor did we receive any phone calls. Nothing. We called Nationwide and they told us that the carrier would call us to confirm his arrival time. Then they said they would call the carrier. After several more phone calls late into the evening we learned the carrier would be coming on the next day, the backup day (Thursday) between 6-10 p.m. to do the full pack and move of a 3 bedroom house. We were again absolutely outraged-they expected to fully pack a 3 bedroom house and have it loaded and be out by midnight? Then the final straw-Nationwide called and told us that the movers decided they would come on Friday morning instead. We vehemently disagreed with this and told Nationwide they agreed to pick up our furniture Wednesday, not Friday.

Nationwide's response? They had a 48 hr. window to do the pack and move, and that included both Wednesday and Thursday. We then engaged in a rather heated exchange, as this was completely different than the information we were given verbally and in writing that the back up day was for INCLEMENT WEATHER ONLY, not a window of opportunity. The movers finally showed up that Thursday, at 10:30 p.m., and started to pack around 11:00. They stopped after about 2 hrs. of packing and picked up again the next morning. They did not leave our home until that Friday afternoon, a full 2 days later than we had planned. The final straw? Nationwide then called us while we were driving across country to inform us that our final bill would be more than $1000 more than they originally told us the balance would be. This brought the entire move from $5100 to over $9,000 costs to us.

Due to the fact that the movers were 2 days late we packed 95% of the house ourselves. We spent almost $1000 in packing materials from our local U-Haul, and many hours late into the evening packing because we had to be out of the house by the end of the month. Had we not packed as much as we did the Nationwide Movers would have been at the house well into the weekend which was absolutely not an option. Also, because we had turned off utilities and coordinated move out cleaning, both house and carpets, we spent many hours on the phone undoing all of it. We also did not leave Oregon on time for our drive across country. This became a real problem for us when our BMW car, which we had shipped via a different carrier, arrived in North Carolina and we were not there to meet it.

As a result the car was taken to Pennsylvania, then back to Hickory, but along the way the car was damaged by ice and snow pellets due to an ice storm and snow the carrier ran into on the way back to Hickory. Our car carrier had to make an unnecessary trip back to Hickory, we incurred more expenses than necessary to change our cleaning crews, we left late, packed our own belongings, and spent hours unnecessarily packing because Nationwide did not adhere to the contract. We also had to depart the without ever seeing the final product because of a new job we were supposed to start that Monday but, because we didn't leave to Friday, had to be postponed an additional 3 weeks.

I am moving from PA to NC and I was searching for a moving company. After comparing a few different estimates from differents companies I chose Nationwide. He did the estimate with a phone call to me and the initial estimate was $2345.69. He assured me that it was probably an over estimate but just to be safe he went with that. So I put the deposit on my credit card. Keep in mind in order to get that deposit back I have to cancel the move with them at least 5 business days in advance. I then called them a week later to add some stuff so that there were no surprises and they told me to wait for the confirmation call to add this stuff.

On 2/16 I get the confirmation call which is less than 5 days from the move date so no matter what I add now its too late to back out, very convenient for them. After adding my stuff and them making last minute weight changes to things already on the estimate the cost was now nearly double. I called to complain but they told me I was overreacting and that it will probably be way less than that, again they said they were probably over estimating.

Well yesterday they picked up my stuff and today I got the weight and surprise surprise its even more money, so now I am paying $5217.47 which is well over twice the amount estimated. I called to complain but nothing is going to change. They also charged me for things the movers had to pack only I was told I did not have to pack them because they were large enough not to pack. Orginally I was told I could pay the balance to the driver with a credit card which I also found not to be true so now I have to pay for a cashiers check. These people are crooks and they purposely underestimate your moving cost until its too late for you to change companies.

I am now out 2871.78 which is pretty much all the money I have

In Nv. i logged onto moving co. sites, Julian contacted me, said he could send movers next day Oct 2 2008, says in email and in contract 70% discount,free packing material except the wardrobe they provided. never got it, was charged for packing material, for over a week Nationwide cancelled my move date, Couple who bought my home in Nv. threatned to back out on deal, sue me, have me evicted, I repeatidly had all my utilities shut off, turned back on, insurance policies cancelled then reversed, address change form. I forgot that i had cancelled my home owners policy and didn't have it reactivated, shipped my cats according to move date, my 1 cat died in the Kennel in Tenn. He'd been there a week before i even started my cross-country drive to Tenn. Darius the mover Nationwide hired spoke vey little English. He agreed to be at my home by 6am 10-06-08, called him at his # to wake him up, so did L. CAIN, RE MAX, the buyers realestate agent,

not enough room in the truck for all that was in my contract, not offered another truck for remaining belongings, my realestate agent L. HATFIELD, COLDWELL BANKERS repeatidly asked them to repack items over, such as mirrors. Buyers carpet cleaners were due at 2:30, Darius took it upon himself to write in my ins. coverage of 0.60 cents.Towards end of truck packing Darius asked me what piece that was[ referring to the piece out on the lawn, said i didn't know, he unwrapped the top, it was a Penn. Dutch Colonial type hutch top. D. asked me if i wanted it, asked my realestate agent same thing. I wonder if the owners are aware of Darius trying to give away their furn.

THE NIGHTMARE CONTINUES...Had to be at STORAGE DEPOT in Dunlop Tn. for unloading of truck and to pay carriers. Had to leave before carries were done, son had to go to work. I went out Sun. about 1 week later, in opening the storage unit door the 1st item i saw was my Great Aunts antique shave mirror, broken.Dec 1 bought a place, after unpacking everything. made a broken and missing inventory list. i sent copies to FIA CARD SERVICES on Nationwide credit card deposite of 3,000+. Month after mo. the claim is denied unless i can provide more proof. I did, sent them photo disk of broken and missing items.

I called them morning of 2-18-09. John said they don't accept the disk and i still owe the Nationwide dep. I cancelled my card on which the dep. was put on. I am not paying Nationwide anything. The carriers THEY HIRED have lost family furn. the table my brother made, chairs and tables fom my grandmother. These people are deceased. Other missing furn such as the rest of my bed an outdoor bench, numerous boxes of kitchen, gardening, half my winter clothes, other tables and more. The list of broken, crushed, scratched, dented, scraped, cracked, etc is even longer.The PRESIDENT OF NATIONWIDE AND JULIUS, refuse to return my phone calls. There is more to this situation but i need to leave.

My 1 cat is dead. I can never replace the missing family items. I have hundreds of dollars of ruined household items. I worked hard to buy these things. I can't go thru small claims with this due to venue. Please what are my consumer rights and can i sue and win.

I contracted with Nationwide to move my househould to Lansdowne, PA. I originally dealt with a young man. I believe his name was Maurice. When, I called to make a reservation for the actual move, I was told that he was at a training to become certified. When I called a couple of days later, I was told that he no longer worked for the company. I packed all of my items except for a few pieces of large or irregularly shaped items - dining room table and chairs, mermaid lamp, sofa, etc. One of the items was a table that resembles a row boat, and was a gift from my father.

They provided me a document to sign saying I was insured for 60cents per item per pound. At the time that they were already loading my itmes into the truck. I was not told that there was another option. The driver spoke very little english, and was very difficult to understand. I was under the imprssion that insurance amount was for the items that I had packed. At the time of delivery I noticed that the row boat table had one side crushed. I pointed out the damage to the driver, and called the company - who state that of course it would be paid for.

They requested photos, which I took and sent to the company via Federal Express. FedEX called and said that the company was not at the address, which was the only address on all of my paperwork. I emailed and they told me that they had moved 6 months earlier. Gail did provide the new address, but by this point I was very concerned about this company. There was much confusion between me and the claims company regarding if they had received all of the documents that were needed to process the claim.

I copied Nationwide - Gail - to keep them informed that I was not certain what the claims company still needed from me, and could not even get an individual's name from the claim company. Gail yelled at me for being unreasonable. Then the claim company emailed me an offer of $48 for the table. They company also removed the legs from my couch to move it - they have never been found. I am not that worried about the legs -as I can replace those. They offered $3 for the legs The legs are just another example of the level of professionalism with which the move was handled.

A table in the shape of a row boat with a replacement cost of approx $900 was damaged, and cannot be repaired. They have refused to reimbuse me for the table. I have sent a letter asking for reimbursment of the replacment cost of the item.

When contacted by Nationwide Relocation by Julian J on January 7, 2009, our specific concern was finding a moving service that could accommodate our move on January 12 or 13. Julian advised that he would need to check with a dispatcher and get back to me. He put me on hold and said the dates of January 12 & 13 were on the books. (These two dates were flexible due to weather.) I also asked specifically if Nationwide Relocation had offices in Chicago and Phoenix. Julian assured me that "they (Nationwide) were in every state. I signed the paperwork and faxed it back. Please note that the reason we chose to use Nationwide Relocation Services was because of the BBB recommendation, the dates were booked for the dates we needed to move, and Nationwide Relocation services were local to both states! I asked if it were possible to delay delivery and was told by Julian that I would need to be available for delivery between January 17-23.

On Thursday morning, January 8, 2009, I received a call from Ralph with Cross Country Van Lines. Ralph confirmed the pack and load date for Monday, January 12, 2009. I asked if they would pack on the 12th and load on the 13th. He advised that he had a top-notch crew and could do a 4 bedroom with furnished basement in one day. He also asked to confirm the bulky items the motorcycle and piano. That was the last we heard from anyone until Tuesday, January 13, 2009 at about 2:00 PM when I was told that the truck would be arriving that afternoon and pack and load into the night. (During this time Julian was out of the office and out of contact.)

The truck didn't arrive on Tuesday, then we were told it would be there on Wednesday. In actuality the Cross Country Van Lines truck arrived at 10:30 AM Thursday, January 15 with a driver and two helpers. We asked where the additional help was and were assured they were on their way. Help arrived several hours later, but were fired by the driver after an hour of packing. These additional helpers were putting ceramic music boxes and breakable pieces into boxes without even wrapping them in paper to protect. We packed several several boxes ourselves!! There was a drawer in the leather trunk in the formal living room, as one helper was wrapping it I heard items rattle. I asked him if he had emptied the drawers, and the driver shook the trunk and said it would be fine and proceeded to wrap the trunk. At about 4:00 PM new helpers arrived to load the boxes that we had packed with the driver and his other two helpers. I asked if they could put something down to protect the carpets from being soiled, but my request was ignored. Boxes were brought up from the basement taken to the truck round trip per helper. My carpets and both staircases upstairs and down were marred and soiled from the snow and ice and dirty boots in the dirty moving van.

At 7:00 PM as they continued to load the truck, the new occupants arrived for a walk through. They and their real estate agent were appalled to see state of the carpets when just a few days ago they saw how neat and clean the house was. They left with keys to the house ready to move in the next morning at 9:00 AM. The truck was finally loaded at about 9:00 PM that night January 15 and we mopped and scrubbed floors and carpets and marks they left on the staircase walls until 2:00 AM.

The contract I signed required 5 days notice for cancellation. If we had known in the beginning that the truck would not arrive until the 15th, I would have certainly contracted with a different moving company. In fact I would have canceled on Tuesday the 13th if I hadn't been lied to and told the truck would be there first thing Wednesday morning.

Both Nationwide Relocation and Cross Country Van Lines breached this contract. I'll be sending an itemized list of damages as well as a receipt for carpet cleaning to Cross Country, but Nationwide is responsible for not disclosing the truth in scheduling move dates. As I see it you missed the pick up day by two days, according to the contract and missed delivery by another two days. And Nationwide Relocation is willing to paying us a total of $150.00 or $37.50 a day for our inconvenience!

Upon delivery (January 25th) the driver didn't check off inventory. I found a box and chair that belong someone else! This is so unacceptable. I'd be concerned that somehow Nationwide Relocation was less expensive and therefore unable to provide quality service, but the estimates I'd obtained from Bekins, Allied and United were in the same ballpark price wise. So what's the difference...customer care and customer service, not a quality I've experienced with Nationwide Relocation or Cross Country Van Lines.

Our packing estimate when from $1064 to $1725 when the driver finally arrived. Yet our weight had been estimated over 14,000 lbs and actual weight was about 13,000.

This company certainly should NOT have an endorsement from the BBB.

AVOID THEM!! THEY DO NOT PROVIDE ANY TYPE OF SERVICE!!

My husband obtained a full time job in Phoenix AZ in December of 2008 and had yo be there to start work within 2 weeks of accepting the position. This meant we had to get him out there and I had to come back and pack up the house, find a mover and then drive back out with out cats. After having several companies come out, I found nationwide relocation services on the internet and called them. They were very nice, listening to the description of the size of apartment and storage unit I was packing up, the fact that this was last minute so we didn't have a lot put aside for something like this and that anything I packed was going to be in smaller boxes (which meant alot of boxes) because of a serious back condition that has me disabled. Then they gave me an estimate - which was not that far off from the ones I had gotten from the people who walked through and looked at my things.

What made me contract with them was the "special they were running in December - 75% off the regular price because it was not a usual month for people to move." Well, with that kind of incentive, it was hard to say no. They requested a deposit of $763 which I provided. At no time did they indicate that they were NOT going to be using their own trucks and they also didn't indicate that I would not have a choice in who would be actually moving my hhg. My nightmare mover - which is still not completed, started once I had signed the contract and BINDING Estimate and faxed it back to them.

They contacted me twice after that - while I was still packing - and each time I told them changes that had to be noted regarding number of boxes and furniture that I was no longer taking with me. Those changes were never made. The last time they called I finally asked what the truck would look like and when it was coming - that is the first time I was told that it was not going to be them, they were just a broker and that the actual moving company should be calling me soon. After practically jumping through the phone to get an answer to my question - "who is coming to get my stuff?"

I was finally told "Best Price Moving and Storage." Three days later I was called by Best Price and told "we will be out to pickup on Jan 15th between 2 and 4 pm. This complaint should really be against both of these companies because it has just gone downhill from that point. I have lost $763, I have had to borrow money from family, friends and paycheck advances, I have had to hire a second moving company to get my furniture picked up (Best Price would not pick it up without a second deposit) and I am STILL waiting for the first load that was picked up to be delivered. Why? because all of the sudden the weight went from 3010 lbs to 4500 lbs and the binding estimate which said I would have to pay $1105 at delivery now is at almost $1800! The legal terms that come to mind are Bait and Switch, Fraud, Breach of Contract. It is now to the point that I am looking for an attorney.

I contracted with this company to have my belongings picked up in Pennsylvania and delivered to my home in San Diego, Ca. They brokered with Cross Country Van Lines, who loaded my items to carry them across the country to my residence. I was given a window of one week for delivery. The window closed yesterday. Throughout this week I was "promised" five different times, to be delivered, with a phone call 24 hours before arrival. At the "end" of each "promised" delivery time, I was given another time.

I have now been given a time, on Friday, January 30. I am not inclined to believe that I am going to be receiving my items. I've not heard any reasons for delay of delivery. Nothing. I am at a loss as to what step to take next. I have signed a binding contract, which I know means that the price cannot change. Does this also mean that they are bound to deliver my items?

I've been told by Shane that there is nothing he can do to help me, and when I phoned Cross Country Van LInes, I was told by them that they had not spoken with, or know of Shane. So, it seems, nobody knows anybody else, unless they are trying to get your business.

The economic consequences are that I flew across the country then back to pack these items. I paid for the move and all the supplies. The physical and mental consequences are that it was physically difficult for me to accomplish this and these are the last of my deceased mother belongings. I am submitting this complaint so others will not contract with this company to suffer the same treatment.

I was lied to my the movers. I was guaranteed a move date of 1/23/09. I was finally moved into my new location on 1/25/09. I was given a firm contract price of $1234.21. I was charged $2187.45. The movers were two Russian immigrants who spoke little English. I believe they were illegal aliens. They arrived at my parents house requesting money and food. They damaged my furniture and packed my clothes in boxes that were water damage. They held my goods hostage until I gave them certified funds for things I didn't owe them. I tried to complain but the customer service representatives were condescending and rude. They promised to send a fax with a break down of the alleged charges I owe them. Also, they said I signed contracts for these items. I asked for copies of those items as well. I also asked for a claim form so I could make a claim for my damaged furniture. I have never received anything from them. The sales person who talked me into using their service said he would have a supervisor call me back. This was never done. I have never been called by anyone from this company.

I lost $953.24 in alleged charges that they have never supported. Also, all of my bed room furniture is damaged. Some of the items are no longer usable. In addition, some of my clothes may be damaged from being packed in water damaged boxes.

We used them as a moving broker. It has been an absolute nightmare. We were w/out our belongings for ten days, we never received copies of anythiing to show the weight and feel we were overcharged. The carrier damaged almost everything of ours. After send in a disk of pictures and claim form to Nationwide for them to forward to carrier, the carrier refused to pay, say Nationwide did not send them pictures and Nationwide will not refund any of our money. We paid them around $1700 and they have done nothing for us other than hire a company to vadelize our stuff.

Their terms and contracts and even info on the BBB website state they assist in all carrier disputes but now tell me we are on our own. They have our money, we have damaged good and we can not get anywhere with anybody. This has been going on for over six months. We were overcharged packing fees as well and can't seem to get a refund on that either. There is tons of stories just like mine. I am really hoping that someone will be able to do something to bring justice to the consumers who put their faith and entrusted this company with their belongings.

I can't begin to tell you how devestating it is to know that Nationwide hired a company who went through my tax returns (in which I had to put a credit freeze on our reports) and the dishonesty of this company. They promise and say anything to get the deposit. Not to mention two days before pick up they called and we had to give them another deposit otherwise they would not have a truck for us. This is what we were told! How dishonest and sneaky is this! They should not be allowed to get away with it. Somebody should be looking out for us as the consumer. The BBB still has them rated an A. God help the future consumers.

We our out thousands and thousands of dollars. Our belongings were stained, brokened, severly damaged.

I recently moved from IL to UT, and used the services of Nationwide Relocation. Following is the brief list of issues that I faced - 1. Estimated Weight 3086 Lbs for a total fee of $2091 (this included a Binding Estimate fee of $500) and cost of 28 boxes Weight after loading - 3330 lb Revised estimate - Extra $338 (for the additional weight and 5 additional boxes) Arguining with the customer service representative, trying to understand what Binding Estimate meant led me no where. I finally asked for a reweigh. Revised weight - 2380 lb. This is a difference of 950 lb, 40% error. How can there be such a huge difference? If I had not asked for a reweigh, I would have ended up paying all the more.

2. Rats damaged 3 of my kitchen boxes while in the storage 3. 2 pieces of furniture delivered broken 4. No fee for 2nd floor or more than 75 steps per the contract, but the driver still charged for it 5. Furniture pulled apart for transporation not reassembled 6. I was promised a pickup date of 20th Dec before I signed the contract. That was a drop dead for me. But the moving company said they can come only by 21st morning (and were so rude while communicating it). It was later changed to late evening on 21st, under the pretext that the weather was bad and that the incoming truck was delayed. But what finally came for pickup was a small truck, which could have been sent on 20th itself. All said, I only wish I had seen this website prior to booking with them. Future prospects, beware!

I arranged our cross country move with Nationwide Relocation Services last summer.They gave me a binding estimate of cost over the phone of $5914.46 of which we paid a $5914.46 deposit.The balance due was $7345.23 OR LESS! However,just prior to delivery,Nationwide called and said we owed just $1105.36. The driver then called and demanded another $10106.00 to be paid upon arrival! As expected, this was very confusing to us. If this wasn't enough, the promised delivery date of July 15-23 was not honored, as they finally arrived on July 31. In fact the moving trucks trailer had a part of its roof ripped open to the outside elements!

We rue the day we contracted with this company to move our stuff from NC to AR. First on the day the truckers arrived (26th nov 2008)the estimate changed by over $400 which we had to pay or forego our deposit of $600. Now it has been almost a month(20th dec 2008) and my goods have not been delivered to us. Nationwide has washed their hands off the matter. They say the truck company is not answering their calls.

We are surviving on the bare minimum stuff we came with to Arkansas. Subsequently we had to buy a lot of additional stuff like extra warm clothes, kitchen stuff etc.

We contacted Nationwide for a move from NJ to SC and advised them at the time of the agreement that we had to move on 12/10 as my husband was to start a new job in SC on 12/15. We got the contract and it showed an ETA load date of 12/10-12/11 which we immediately questioned. Damian insured us that this window was required to cover them in the event of inclement weather or any unforeseen events but the driver would be there on 12/10 to pick up our belongings and we gave them a 1541.91 deposit.

On 12/5 we received a call from Shawn in CS who indicated that everything was set but they needed an additonal 857.09 deposit. I advised him my husband would call him on Saturday to discuss and I reiterated the concern about the move date and that we had to be out of the house on 12/10. Shawn said that should not be a probelm and they would be able to provide the exact time that the movers would be here on Saturday 12/6. My husband called Shawn on 12/6 and gave him the addiitonal 857 deposit and requested confirmation of the time they would be here on Wednesday 12/10. Shawn advised that he was still waiting for dispatch and would clal us back.

We never received a call back on Saturday. Monday my hubsand called and left messages for both Damian and Shawn, around 3:30 on Monday 12/8 shawn called and said everything was set for the 11th which is THURSDAY and unacceptable for us to move on that day. We pleaded and begged for them to make this right. we were lied to by Damian and the 10th was not even an option as the driver was to be in MD for a delivery and would be unable to pick up our items on the 10th as previously agreed on.

I quickly got on the phone with other moving companies and located a local mover with Mayflower who would take on the job and guarentee pick up and delivery within our time frame. I called Nationwide to cancel and they advised that would be fine however I wasn't going to see $1 of my 2399 deposit returned. Later in the evening we received a phone call from the driver himself stating we took food out of his mouth and he continued to harrass my husband, in addition he told my husband that he has had us on the schedule for over a WEEK for pick up in the 11th. I feel that this company with held this infomration from us intentionally knowing that we would have never accepted the 11th as a pick up date. If we were provided this information we would have been entitled to a full refund of our deposit if we had canceled by 12/6.

We are out a deposit of 2399.

I hired Nation Wide to move my things from Missouri to Texas where I live now. The move date was set for 11/22/08 and I called them on 11/21/08 because I never heard from them and they told me the driver would call me.

The driver never called me and now here it is my moving date and I never heard from the driver or anyone. I called them today on 11/22/08 and they advised me that the moving date was have to be on 11/23/08 and that the driver would call me today for sure and give me the time that he would be there. Well the driver never did call.

I then looked up NationWide up on google and found a lot of sites including this one talking about how NationWide Movers rip people off. I thought something was wrong when I gave this company $822.44 down then they called me again and ask if I could put another of $451.39 down on 11/19/08 which I did and now I can not get anyone to call me.

I already live in Texas and everything that the wife and I own is in our shed in Missouri. We are both disabled and can not move it our selfs and now we do not have the money to have anyone else move it.

I can only ditto what the writer from Columbia , MD experienced. Dates were promised verbally but the contract read otherwise...a mere technicality said our sales rep. You and I both know we could do back flips with your furniture and still get it to North arolina from West Virginia in two days. It took about 12!!

As if Nationwide were not bad enough, the carrier the contracted lost half of our furniture only to find it later in Georgia. This is bar none the worst company I have ever had the displeasure of dealing with. DO NOT under any circumstances deal with them. If you are foolish enough to do so, do not believe a word the saleman tells you...you are bound by the contract and you virtually have no rights or remedies.

The did forget to take one item during the move, I negotiated with Nationwide to go back to WV myslef from NC to get it, they agreed toreimburse me $100.00 for the gas to be split between them and the carrier. A few days later in the mail is a release that Nationwide demands that I sign in order to get my $50.00 from them. Here is a quote: I hereby release Nationwide and all affiliates offices ...from any and all claims and coplaints/grievances of whatsoever nature considering moving, storage and packing of my account including lost or damaged property claims. The release is completely onerous and never specifally addresses the missing item.

When I questioned the need to sign this, the customer service rep (term used loosly) said it was standard procedure in order to get my money, even though I explained that the person I spoke with and negotiated with did not mention the need to sign a release of this nature. I refused. The carrier did make good on their $50.00. Bottom line...YOU HAVE BEEN WARNED!!! STAY AWAY FROM THIS COMPANY!!!

We had some slight damage to some furniture and a broken leg on a chest of drawers. We did not seek compensation.

We were moving our daughter from Grand Forks, ND to Lincoln, NE and found this company on the internet. In phone conversations prior to the move and with setting this up they were very nice and very prompt in answering any questions etc about the move. Didn't realize at the time that they were a brokerage firm and not a moving company until into the move. Our initial deposit was $633 and then was contacted later for any up date of item and were charged an additional $760 for a total of $1,393. We were mistaken in thinking that this would be applied to the move. The quality assurance department even called and asked how things were handled.

When the actual move happened it all went downhill. The company that handled our move was Michigan relocators. The move was planned for the 27th throught the 29th of July. I was contacted by the driver on a Sat. July 26th and said that they would be there the following Monday. Well, on Monday after numerous calls we found out it would be on Tues., then on Tues. it would be Wed and it finally happened on Thurs. If we had been told on Mon that it would have been Thursday it maybe wouldn't have been so bad but I felt that we were lied to many times and if we hadn't called to find out what was up no one would have called us.

Both my husband and I had taken time off of work and we would have done it differently if we had be kept informed. It put my husband in a difficult position at work because of the extra days off. They hadn't communicated with the moving company at all. They didn't know that they would have to do a lot of packing, they didn't know it was on the 3rd floor so they weren't very happy either. Fortunately, my husband stayed and remained in the apt. the whole time they were moving things. We did have to give a credit card clearance to the moving company which got to be a hassle as they kept saying that they couldn't get clearance when I had cleared the card ahead of time.

It was an extremely stressful time and I feel like we were treated like we were being unreasonable for wanted to be kept informed. The cost from the moving company was almost $6000 so a move that had been quoted to be about $3475 cost almost $7500. The moving company showed a weigh bill for over 5000 lbs so thusly the increased cost, but the estimate was for 3800 lbs. so double the charge for 1200 lbs seems real absorbant. A number of wood items sustained damage during the move and we were offered no solution from Nation Wide other than they aren't responsible for that. We were very unhappy and when I contacted Nation Wide got no response and when my husband talked with Sarah supervisor that only resonse we got from them was to contact the moving company as they no longer deal with that company. Which by the way won't return any phone calls after leaving numerous messages. It makes me wonder why they no longer use that company.....is it their choice or does the company not want to deal with them either? I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. It was all a huge headache and expenses that could have been better spent by using someone else. So, CONSUMER BE WARE!!!!!!!!!!

I wish I had found Consumer Affairs before I found Nationwide Relocation. 10/07/2008 I hired Nationwide Relocation to get a small shipment of personal belongings from Mississipi to Colorado. I was given a tentative pick up date of 10/11 of October. I can appreciate that things do happen and exact pick up times are not always available. But they should at least be able to get the day of pick up pretty accurate! The 10th, turned into the 11th - that's fine, still within the confirmed days I was quoted. The 11th then turned into the 12th (afternoon -ish) then turned into Evening! That's three days of waiting around for the subcontracted movers to pull their fingers out!

I can appreciate that Nationwide subcontracts out to movers all across the country - but ultimately this looks really bad on their part when these movers don't deliver on what Nationwide has promised! I fired Nationwide and have gone with a smaller 'student mover' company. Nothing like the little companies to remember that little thing - 'customer service'. It may cost a little more than the big guys, but to me it's worth it!

I will give kudos to Nationwide Relocation for refunding my deposit in full!

My husband and I contracted with Nationwide Relocation Services to move our son's belongings to Iowa from Maryland for grad school. On multiple occasions we discussed with Scott Smith, our sales rep, the time frame in which we could be available in Iowa to accept delivery. The arrangements were to have my son's stuff on the truck on July 28 (Nationwide gave us this date), my husband and son would drive my son's car to Iowa and I would follow a few days later by plane.

My son was scheduled to leave the country on Monday, Aug. 4 as part of his grad school research requirement and my husband and I were to fly home to Maryland from Iowa on the same date. We could not accept delivery any time after Sunday, August 3. We were repeatedly reassured by Scott Smith that this would not present a problem as it is a 2 day trip from Maryland to Iowa. He acknowledged that the contract materials could not specify a date of delivery because of regulations prohibiting such a guarantee but that our time frame would not present an obstacle.

Before signing the contract, my husband again spoke with Scott Smith and he again reassured us that delivery would happen as needed and that the 12 day window clause was a mere technicality. Our first sign that there was trouble was when the movers never arrived on Monday, July 28. They finally called Tuesday evening, July 29 to say they would arrive on Wed. afternoon. When my husband asked them what day of the weekend they would be arriving, the moving van driver actually laughed out loud. He said he had a 12 day window and would be there sometime in those 12 days and would be in contact with us via cell phone.

We realized then that this arrangement was not going to work and tried calling Scott Smith. After several hours and multiple, multiple phone calls, we finally got him on the phone only to have him deny that he ever made assurances about the weekend of August 4. We then canceled the move and lost our $850.00 deposit. Later that day, we received a call from a dispatcher representing the moving company who proceeded to get irate that we canceled. Also, almost hilariously, we received a call from some rep from Nationwide asking if we'd like to consider applying our $850.00 to a future move!!!

Unbelievable!! Out of dire necessity, we canceled the move, rented a truck, loaded it and moved our son ourselves. We lost our $850.00 deposit because we chose to cancel. We have not been able to recoup that money via the credit card company or through an appeal to Nationwide. We have contacted the Better Business Bureau in Florida and Maryland. This post is to inform everyone that this company is unethical at the very least with sales reps who apparently will say anything to make the sale. Please be forewarned, never do business with this company and spread the word.

We lost our $850.00 deposit, had to rent a truck and the necessary components such as blankets and hand trucks, drive the truck ourselves, load and unload.

As many consumers, I wish I have read about this company bad behavior before. I contracted them for my move, and when after adding just a few more items the estimate almost doubled, I suspected something bad and decided to cancel the move. I was assured that that was ok, and this guy Mr. Pino told me he was cancelling the move according to my request and that he was processing the refund of the deposit of $ 655.28 I made. I was cancelling 5 days prior to the move, which was according to the contract.

The result, the next day they pretended that there was no cancellation, and now there is no move and they refuse to refund my money. I believe they lied in purpose, making me believe everything was ok with the cancellation, to then keep my deposit. This company needs to be punished. I anybody proceeds with a class action or other similars, please contact me.

Lost of deposit of $ 665.28.

I was contacted by John with Nationwide after I did a search for moving companies. He informed me that he would be my moving consultant and help me every step of the way. And I would be getting a 70% discount. They required a contract with a $900 deposit to hold the mileage fee, etc for my estimated 6,000 lb move. When it was closer to the move I reviewed everything that I was moving with another consultant -Joe Pino who told me that it was 10,000# and I would need to give another $2100 deposit to keep my final payment to the driver at $2500.

My furniture was picked up in Colorado on a Saturday, I had requested Thurs. or Fri. and was told it would be in Texas around Thursday. On Friday night at 5:00pm I received a call that they would be there Saturday and I needed to have $3500 in cash, not $2500. When I asked how I was suppose to get another $1000 in cash since banks were already closed, and I had been quoted $2500, no one could help me. I was left a message that they would be there Sunday instead. The moving co. ended up showing up on Monday since the driver did not get any messages about when he was suppose to come.

Both Nationwide and the moving co. aren't open on the weekends. The moving company that was used was fine, however, they told me that Nationwide does not give them any money. The only money they receive is what I gave them at the end. When I called Nationwide to find out what my $3000 went to, I got transferred to multiple people who could not help and my moving consultant John said it was out of his hands. The re-rate department where I was suppose to be getting 70% discounts per my moving consultant indicated the entire move would have cost me over $13,000.

When you sign the contact you are told if you cancel you lose your deposit. This is the biggest scam, but they cover themselves with contracts and then tell you the discounts will come afterwards.

I basically paid $6500 for a move that could have cost much less. I had an actual moving co. representative come out prior to my move and looked at my furniture and estimated a cost of $5500 which included handling of bulky items, some packing of mattresses, etc. Oh, and I was without furniture for 8 days when I should have received it in 3.

Nationwide Relocation Services contracted with a binding estimate to Cross Country Van Lines LLC to move me for $3,464 for 7976 lbs. Cross Country loads the truck and tells us that they will be in North Carolina tomorrow to deliver. Never provided us with any paperwork nor any new estimate. They never show the next day depsite the fact that my husband and I drove all night to be there for the delivery. We call and we are informed that the total move is 6,649 and that we must pay $5,402 at delivery (we had already paid a deposit of 1,246.67.) If we don't take delivery they will store our items and start charge us a daily rate for storage.

Extreme financial damage as we had not planned for the additional cost. Nationwide refused to work with us to resolve. They do not provided discounted services and they grossly underestimate the move to get the business.

I hired them to transport my car from CA to NY. All was great initially, I was completely assured of a 3 day pick up window. I emphasized that I really needed this to be so, as on day 4 I was moving out of my house and flying to NY; I was thoroughly assured. And then... I was never contacted that there was a problem. I spent that 3 day window making upteen phonecalls and getting completely stressed out while moving out of a 2 BR home, by myself and on a budget, and into storage. Had things packed in the car that I needed in NY, but had no time to mail them. Had to make arrangements to leave the car with a friend, who wasn't even a close friend. Had my printer packed up in the car, so it sat for many days in 115 degree weather.

Once I got to NY, I was assured that they were doing everything they could to find a carrier but there was a glut to move cars because of gas prices, which are ridiculous but have been for a while now. Then my not so close friend had to deal with this bs, and though I repeatedly asked them to call me and not her re updates, they kept screwing that up. I was then told that legally there was a 10 day window, in the small print of course, but by day 9 I fired the co. Cause any business who treats customers like this is not getting my money!

I wound up flying back to CA a month later, thank god for the credit card, trading in my car for a new model, had Toyota hire someone to transport it to NY, and that went pretty smooth. I am more in debt now, but did what I could with this lemon and made lemonade!

I planned to transport my car from California to Texas, I talked to the estimator 15 days before the moving day, at that time, he said everything is fine, I can get my car on time and the driver will pick up my car on time. However, after my credit card was charged, I can not reach him, I left message,sent email, no response.

I called customer service, they always told me they are working on this case but can not find carrier. now the times is up , even the pick up time windows set by them passed, they still told me no carriers. When I complain, they always let me hold for a long time, then switch me to a voice machine. When I asked for refund, they told me that only estimator can refund, however there is no way to find him. phone call, always voice machine, email,no response Never ever use this company to move your stuff, they are broker, only care for the commission

my car is still home, I have to fly to Dallas tomorrow, I have to find another carrier and rent a car in Dallas. I even lost my deposit

I wish I had read checked here before I booked my move (MA to FL) with these people. Credit where it's due, they were great, right up until the day of my pickup. I got a call from a subcontractor (who they claim they don't use) that they were 5 minutes from my home, I was 30 miutes away aw we were expecting much more notice than that!

The pickup itself went smoothly and I was told I should receive my delivery on the date I requested (Aug 5), here it is the 12 and my window is ending tomorrow and I have no idea if my stuff is coming or not. Nationwide also has called to find out if I've received a call from the carrier to confirm delivery, then put me on hold when I tell them that I haven't. About the subcontractor, I got the driver's cell number to call for information, turns out he was heading back to Boston from Virginia because of an emergency and the only explanation I could get from Nationwide was that my window was until the 13th.

As I have not received delivery I can't state any damage, but the estimate did jump from 3200 to almost 5000 dollars. Somehow I doubt I'll get any documentation about the weight.

Too bad I didn't see this website beforehand. Nationwide Relocation Services is a deplorable operation. As part of Leigh Sanchez's sales pitch, we were told initially that Nationwide would not sale our move to a subcontracting moving company, as he explained that other companies would. Only at 6pm the night prior to our move did we discover for the first time that Nationwide had done this.

We specifically asked about additional costs associated with steps at our 3rd floor apartment, and were told that there would not be additional cost, since the 75 foot rule only applied to distance on the ground. Yet, the subcontracted company added a $150 charge for the steps. Additionally, we asked if we should purchase packaging materials for items such as our mattress, and were told by Leigh that packaging materials were provided. He did not mention an additional cost associated for these materials. The sub-company charged an additional $219 dollars for the packaging materials.

Despite the contractual agreement that we could view the weighing of the transport vehicle after our belongings were loaded, we could not reasonably exercise this right. We lived in Hillsborough, NC. Prior to loading our belongings, the driver had the vehicle weighed at a weigh station on I-40/I-85 that was 5 miles from our apartment. After loading our belongings, the driver told us that he would not be going back there to weigh the vehicle, but instead would be driving the vehicle to Durham, NC to park for the night, then weighing the truck near Raleigh, NC the following day prior to serving another customer. Our travel plans for the following day were already established (3,000 mile cross country move). To exercise our right to view the weighing we would have had to delay our travel plans and drive ~40 miles in the opposite direction, instead of viewing the weighing immediately after our things were loaded at the weigh station that was 5 miles away.

Upon initial inspection, at least 3 furniture items were damaged during transport, one irreparably. We have 30 days to file a claim. I can't comment at this point about how reasonably, if at all, we will be reimbursed. We were guaranteed delivery by August 2nd. The delivery did not happen until August 3rd. Although it did not turn out to be an issue, since we arrived earlier and the delivery was late, the sub-company indicated that a daily fee of $750 would accumulate in the case we were not in Corvallis, OR to receive our belongings on August 2nd, which was contrary to the information we received from Nationwide which indicated that our belongings could be stored free of charge for 15 days in Corvallis, OR.

We found our sales representative to be completely deceptive, and completely unavailable to hear our concerns during and after the move. In some cases, he appears to have flagrantly lied to us. In at least one instance (#3 above) we argue that our contract was not fulfilled. Further, we were told that we exceeded out weight limit, although we never received any kind of itemized receipt upon delivery. Absolutely do not do business with this company. You will regret it.

This business should not be allowed to continue operating. They are not a moving company--they contract out to moving companies and they have no control over the move, nor can they get trucks on the dates they promise, nor can they help you when things go wrong, which they will. I contracted with them to move my apartment on July 27/28. They needed to meet a representative as I have already had to move. They were supposed to call her 24 hours ahead of time to tell her when they would be there.

The following series of errors occurred: DAY 0NE- The eve of the 27th they called (late evening) and said they would be there 8am-10am. In the morning, the driver called and said he was lost. Then he called again and said he couldn't drive an 18 wheeler into the apartment complex, although other companies frequently do. He said they would have to use a smaller truck, meaning an additional $3-400, he wasnt sure and I still have not been told exactly how much. He said the move would be the next day. DAY 2- I call the driver, he said they don't have a small truck , wait until tomorrow.

DAY 3 - After many phonecalls to find out if my belongings were picked up and being told by quality control person Alec that he had no idea and cant help, I find out that the driver had called my contact, who was there in 15 minutes, by which time the driver had left, although she was well within the time they stated on the phone. The driver reports that he waited 2 hours. DAY 4 - 7/30. Unbeknownst to me and my contact, who waits for the movers again, my move has been CANCELED. This is not revealed to me until I reach a live customer service rep at 4PM. She has me do an emergency date change to the 31/1st, without telling me that there is no truck available.

DAY 5 - 7/31 - After many calls I find again there has been no pick up, my contact waits in vain. Day 6 - August 1: At this point I have overstayed my lease and need to begin paying per day for the belongings still in my apartment. I call, talk to customer service, then ask to talk to a manager, who calls me back after 1:30 hours (it is not possible to call a manager, they have to call you). The manager affirmed Nationwide's utter helplessness, said she could do nothing, suggested I have my stuff moved into storage (at my expense), said she had no idea when a truck would be available. DAY 7 - Nationwide still has no truck, I am continuing to pay by the day. They have no idea when they will have a truck.

I still have no belongings, I still have no idea what my move will cost, I am now paying rent in two houses. I am beginning a new job and I have to spend all my time trying to deal with Nationwide. This is the worst consumer experience I have ever had.

I spoke with his customer service agent Anthony. He went over some of the specifics of the move and gave us a price quote. I stressed that my main concern regarding the move was that I could choose the specific date within a time window when I wanted the items delivered because we were going on a vacation that we had paid for a whole 7 months prior to deciding to move. He assured me yes on the telephone. The proceeded to charge me $689.10 deposit. He assured me that I could choose the date I was available to take the shipment.

On 7/24/08 I finally spoke to the actual courier that would be moving my goods as Nationwide is a broker for moving services they dont actually own any of their own trucks.They then told me about all of this additonal things that I would be charged for that he never told me about prior to me signing the contract.

I was then told by the actual moving company that they would be back into GA with my goods on 7/25 because they were based out of East Point ,GA . I then told them that my goods werent supposed to be delivered to me until after 8/4 because we would be on vacation and thats what A told me.The moving company told me that I would have to work that out with Nationwide. I spoke with 2 managers Cicely and Cheryl neither wanted to hold Anthony or their company liable for the storage fees that I incurred daily as a result of the lie that he told me.

The contract does not explicitly state that I HAVE TO accept service on the first date its available nor does it say that I can choose a specific date. However in the Rights & Responsibliities booklet that the federal government requires companies provide to the consumer it explicitly states that ... the dates or periods you and your mover agree upon should be definite. When I pointed that out to the manager Cheryl her rebuttle was that that law didnt apply to my move. Nationwide Relocation Services has stated that they WILL NOT pay the storage fees I incurred as a result of Anthony lying to me.

I was forced to pay 2419.98 in order for me to get my furniture back from the moving company. This includes the extra $1000.00 for storage as a direct result of Anthony lying to me.

I will NEVER, NEVER recommend Nationwide Relocation Services for anyone considering a cross-country move. This company lacks any form of communication but is not hesitant to take your money. Despite assurances of truck arrival, I was disappointed time and time again when scheduled dates were not me.

I paid a deposit on the 29th of April for a full service professional move on May 27th or 28th. I was told that a driver would be in touch atleast 24 hours before the move to make arrangements. I called the company a day before the move to say I had not heard from a driver and they assured me that things were fine. A truck did not show up on the 27th or the 28th of May. A woman from dispatch called and said that they had not found a carrier for the move yet. I responded to her saying I was leaving for Korea on May 31st and there would not be anyone around to meet a truck from May 31st to June 8th. She assured me that things were fine.

I called twice a day on May 29th and 30th to voice my concern. I was leaving the country for a week and someone else was supposed to move into my house while I was gone. I was also having new carpet laid and some flooring ripped up in the kitchen. While I was overseas, I had to request a change of date form for the move. The form was filled out and faxed to the company for a move on June 9th or 10th. Again, no truck arrived at my house. A truck arrived June 13th and loaded my items. On June 21st I received a phone call that the truck would be in Las Vegas to unload on June 22nd. I also received a phone call that the items I shipped went over the estimated weight. So I asked for the certified scale tickets.

The truck did not show up on the 22nd. The truck called Monday evening to unload my itmes after the storage facility had closed. I made arrangements to meet the truck first thing in the morning on the 23rd. The truck did not show up until 4:00 in the afternoon, just before the storage facility was closing. When I called WeHaulMoving about all the issues with the move, the company would not deal with me until I had paid the driver and my items were unloaded.

I called the company twice a day after June 23rd and was always sent to someone's voice mail. I also emailed everyday. I did not receive a phone call or an email back. I have requested certified scale tickets and have never received a copy.

I was supposed to be out of a house by the end of May and have had to pay another month of housing. I also had pay someone to come and move the furniture out of a few of the rooms so the carpet company could lay carpet and rip up old subfloor in the kitchen. I also rented a storage facility and had nothing in for three weeks.

I am very angry and want Nationwide Relocation Services to pay for all the grief they have caused me. I hired Nationwide on May 2nd, 2008. They were to move my packed belongings from Detroit Lakes, MN to Denton, Tx on July 6 or 7th. They wanted a $743.48 deposit. I paid via credit card. I made arrangements to fly back to MN to meet the truck and pack boxes. I talked to them on July 1st - they said everything was a go. I talked to them on July 5th and gave them a box total and verified that the truck was still coming either Sunday or Monday. They assured me it would be there.

On Monday July 7th, I started making phone calls - they had never called to confirm a pickup time. Nobody called me back until July 8. They told me they didnt have a carrier for me. I informed them that there was someone moving into the apartment on July 15th - I had to have my things out of there. On July 9th I had to fly back to TX, they assured me that a truck would be there in a few days - still no truck! When I got home (to an empty apartment), they informed me that they had NEVER had a truck for me. I told them that I had to have my stuff out of there. I lost my damage deposit because I wasn't out of the apartment on time. Fortunately for me the landlord let me use the garage and did not force me to put my things in storage. I had to hire people to move my belongings to the garage. And they are still in the garage! I had to hire someone to clean the apartment, as it was full of my things when I had to leave for TX.

After many, many phone calls on July 15th I told them that they were never going to get me a truck and I wanted my deposit back. They told me it would be applied by Friday the 18th of July. It's not there and I called my credit card company today to dispute the charges. I am now waiting for a response and since then have hired Atlas Van Lines to move my things. I hope this company works out. I believe as a group we can force them to pay for what they have done to us. National TV, Attorney General, any avenue we can use!

The stress that this has caused me is enormous. I did not receive any consideration for the $743.48 I gave them. I've had additional monitary expenses due to this fiasco. I'm still in an empty apartment. They did not reimburse me when they said they would.

A company I'd never heard of came to move my items (six hours late) - NOT Nationwide Relocation. That day, they refused to insure my plasma TV because it was too expensive despite previously assuring me they could. I was moving 700 miles and was given a date range for my items to be delivered. However, they were delivered late and I was left for a significant amount of time without my belongings. Throughout the whole process Nationwide Relocation was unhelpful and vague. I feared never seeing my things again.

I was without my belongings for about a week. Other than that, and some broken items in my boxes, I was lucky.

Nationwide Relocation Services after I requested quotes from movers online (the site that provides quotes was actually their website, so only they quoted me). They charged us a $745.19 deposit, later increased to $1162.36. They also requested to be paid in cash on the day of the move. This prompted me to investigate the company (which, admittedly, I should have done much sooner). I was disturbed to learn that they are not actually movers - they are a broker (they never told us this, and in fact led us to believe the contrary. The concept of being a broker appears in fine print on the contract, which we did not completely understand but signed anyway because our agent told us we were on a time crunch and had to get our paperwork in.

While we originally contracted with them because they promised to move everything for us, even set up our bed for us, they outsource the move completely and have no control over what their subcontractors do (this is important in our case because I am pregnant, trying to move myself and I can not lift furniture at this time. My husband is in another state).

When I asked for a refund, they promised to refund us the additional $417.17 (which I did not know we had been charged - my husband was supposed to sign something authorizing this and had not yet done so) but they are trying to keep our $745.19 for services rendered. We have never seen a mover, so I have no idea what these "services" might be. I feel very deceived and manipulated. We have paid $745.19 for a service we never received, and would never had requested had we known who we were dealing with.

Pick-up of my furniture in Ithaca, NY was scheduled for June 10, 2008, with June 11 being a worst case scenario, or so the company claimed. I was told I would receive a phone call at least 24 hours before my scheduled move to set up a time with the movers.

I myself had to place a call on the 10th to figure out when they would pick up my furniture. They said at that point that they did not know, and since I was supposed to leave on June 12th to drive to Atlanta, I had to make several calls over the next couple of days trying to get into contact with the movers. Eventually it became evident that my contact person at Nationwide, Atalie, was screening my calls and specifically not answering. I know this is true because on Thursday, June 12th, I called her from my cell phone (which is the number they had on file for me) and got her answering service. Then immediately I called her again from the phone at my mom's house in Ramsey, NJ where I had been staying for the previous week, and she answered.

After this I decided to contact the company through customer service. I was told my things would be picked up on Friday, June 13th at 5-6pm, three days after the date on the agreement. So the next day, Friday, I left my mom's house in Ramsey, NJ at 1:30 pm to drive up to Ithaca, NY to meet the movers. At 3 pm I was contacted by customer service that the movers would not be there until the next day, June 14th. I was already half-way to the location where my furniture was being stored before they even contacted me about again changing the date of my move.

Since they had already delayed my travel to Georgia by two days at this point, I had to arrange for my former roommate to meet the movers on the 14th. I was not able to make it down to Atlanta in time to move into my apartment on June 14th, and had to sleep in my car one night since after I missed my move-in date I had to wait until Monday, June 16th to move in.

Delivery for my furniture was broadly set as June 12-20 on the agreement I signed with Nationwide. Again, after many calls to Nationwide, I was told that my furniture would arrive June 24th between 2-5pm. I took a half day off work to be home to meet the movers. To no surprise, the mover did not show up until June 25th, at 11 pm.

The agreement I signed said that the movers would move all of my furniture into my apartment. However, the driver showed up by himself and told me he would need my help moving my stuff in. At this point I was so fed up with the whole situation that I just agreed to help. After all, I certainly cannot blame the driver when the company he works for is the one responsible to make sure everything on the agreement is followed.

When I contacted Nationwide after all of this to ask for compensation, they offered a paltry sum, less than 10% of the total move cost, as compensation for the delay in picking up my furniture. They offered no compensation for the delivery being five days late and making the situation so that I had to assist in moving my furniture. I was especially dismayed with how hard it was to get into contact with any manager or supervisor, and when I was put in contact with one she was very rude. In fact, the only helpful people I talked to throughout the whole situation were the movers that Nationwide outsources to. If this is published on the web, anyone reading this, SAVE YOURSELF A LOT OF HEADACHE AND DO NOT USE NATIONWIDE RELOCATION.

Three and a half days of missed work due to delays from our signed agreement.

Once there they stated they were there to only pick up boxes. I told them no boxes were packed that they were to do that. The driver said we were bot informed of this. They had to hired local people to pack my home. There was no room in the truck to complete my packout. I had to rent a vehicle and ship the remainder of my goods to California. My family had to sleep on the floors prior to the deliveery of my shipment.

After searching online for a moving company, I decided to conduct business with Nationwide Relocation Services. From the start I had a very difficult time making contact with customer service representatives, and having my phone calls returned. A week before the move, I spoke with John, from sales, and after leaving him 5 messages, was guaranteed that everything was set.

A few days later I still had not received a pick up date and time/ and had to make several more phone calls before someone stated that the movers would be at my location on Monday morning, the 17th of March. I made my moving/ traveling plans from there, until the next day, when I received a call from one of the movers, Boris, who stated that he could only pick up on Sunday. I refused, since I had already made plans. On the 17th he arrived to pick up my furniture, and stated that he was only going to be able to deliver them after the 20th, however I had already received several verbal confirmations from Lissa and John at NRS stating that the furniture was going to be delivered on the 20th. I had planned everything around that.

I sent the mover away, rented a Uhaul, and moved myself from Buffalo, NY to Rhode Island. However, the company still charged me for the service. I have already paid over $500 upfront, and was charged another $717 for a service that was never fullfilled! Afterwards, I spoke with a lawyer, who stated that the company operates by setting up the moves, and then blaming any problems that develop on the movers they outsource the job to.

Paid for the deposit, and was refused a refund. Out over $500 and still had to move myself.

We contacted Nationwide for a move 2 months in advance. We contacted them the first part of April for a move on June 2nd or 3rd. We were assured the move would happen on the 3rd at the latest. We gave the over a 1000.00 deposit. The move was from Kansas to California. We heard from them daily until we signed the contract and sent it back to them.

I forgot to mention that one of the stipulation were that the moving company take a credit card at the end. I know most do not, but I needed one that did. Jon assured me that this would not be a problem.

They called me back and offered me 515.00 dollars back. I said great. Then the letter came in the mail. Saying that they were only going to give us 77.00 back. I called them and asked what was up.

They over promise and under deliver.

Nationwide Movers should not be used by anyone that cares about their money and their belongings. As a matter of fact, I am trying to get as many people together to file a class action lawsuit so if there are any other victims of this company. I urge you to do something about this company that the Better Business Bureau claims is rated highly.

Myself and the company that I work for hired Nationwide for a move for my myself, a Corporate move. Once Nationwide received their deposit, we have not heard a word from them. I as well as our Director of Human Resources has called numerous times to get correct delivery dates and pricing. I cannot tell you how much agony this whole move has caused. There has not been one positive thing that I could say. Delivery has been late and the pricing has changed many times and always higher.

As per the contract Nationwide Relocation the moving company agreed to provide me household shipping scheduled on Mar 12th/13th 2008 and gave me an estimate of $2359.04 and the two transactions above (totaling to $1570.82) took place as initial deposit for the agreement.

The movers did not show up on either of the date mentioned in the contract; instead another company called ADS Moving and Storage packed and shipped my apartment. They told me that they were sent by Nationwide Relocation. However, ADS Moving and Storage charged us $3099.87 and refused to adjust $1570.82 I gave to Nationwide Relocation. They in fact refused to deliver our stuff until I gave them $3099.87 in cash.

Upon contacting Nationwide Relocation about $1570.82; they told me (for the first time) that they are not shipping company but a broker firm and my initial deposit was their fee/commission. This is outrageous, if they were broker firm then they should have: 1)told me this to see if at all I am interested 2)fixed the commission from both the parties 3)taken the responsibility of overall move 4)4) paid our initial deposit to the actual moving company. They did none of this except charging my card for $1570.82. There is absolutely no reason that they could keep this money.

It is ridiculous that now they are telling me the charge of $674.21 was the initial deposit I agreed on and $896.61 was for updating inventory on their papers. None of this makes sense. ADS Moving and Storage made its own list of inventory and bill of lading and they had their own billing system all independent of Nationwide Relocation. We were repeatedly told by Nationwide Relocation on phone that they are the moving company and the money given to them is the initial deposit? towards the overall cost. Even in their response to our dispute they refer the amount of $1570.82 as our initial deposit (see page 1 last line of their letter). Later on they call it their fee.

Nationwide Relocation claims of making bills, preparing list of inventory, updating inventory list, giving 76% discounts, taking deposits etc. has absolutely no meaning at all. We never got any 76% discount mentioned in their response. Nationwide Relocation never ever did anything related to our move, delays, lost and damaged stuff, and excess charges. They just kept the initial deposit and stand aside, and now suddenly they are a broker company. We can almost see that Nationwide Relocation showing us terms and conditions, and telling that they have recorded our conversations on phone etc. but they will not answer the question: how initial deposit of $1570.82 became their fee including $870.61 just for updating list of inventory.

Chronology of events: 1)Nationwide Relocation salesman contacts us about our move and gives us an not to exceed estimate and take $674.21 initial deposit. 2)They send us deliberately incomplete? list of inventory that troubles us, so we contact them back about it and nothing happens for several days and moving date is coming close. 3)Finally another salesman updates our inventory and updates our initial deposit to $1570.82. 4)Nationwide Movers never show up, moving date is a history of 48 hours without the move.

5)ADS Moving company comes 12 hours prior to our flight time (we had an apartment lease ending on the same day). 6)Three movers of ADS company, my wife, 3 of my friends, and myself pack the apartment for 8 tireless hours and we rush to airport. 7)ADS moving company prepares its own inventory, bill and refused to adjust the money given to Nationwide Relocation. 8)Upon contacting Nationwide Relocation their representative tell us that if we do not give money to ADS of their billing they will not deliver our stuff. 9)Things get delayed by a day and ADS charges us another day of storage cost. 10)We give $3099 (the complete moving cost) to ADS and take delivery to avoid any further storage cost. 11) Now if we are asking the question where is our initial deposit? What wrong with that?

12) We contacted Citibank to cancel the credit card payment to Nationwide Relocation and they happily did that but Nationwide Relocation responded with a threat letter of going to court and charging us court and attorney fee. And Sending collection agency to our place. We decided to take the case out of Citibank and contacted Better Business Bureau in Florida they closed the case without ever reading our complain and the Nationwide Relocation's response. 13)We have decided to take the case to court and we are looking for an attorney who is interested. We need an attorney to pursue this case in Florida. Please contact me

We have suffered a loss of $1582.70 and lot of mental pain.

I contracted Nationwide relocation to move my stuffs from Idaho to California. I made the paperworks two weeks before the scheduled pickup and paid $613.71 deposit. I was given a 2 day window for pickup but assured that they will contact me two days before the actual schedule. I told them I wanted June 17 pickup but agreed to the window because I was told that it is only to provide for unavoidable circumstances, fine. I waited for their call but they never did so I finally decided to call them on the 16th only to find out that they don't have a truck and they are scheduling me on the 19th instead. I told them it is unacceptable since they have two weeks to schedule it. I just can not understand what they have done in the past two weeks?

I was really disappointed and I told them that I am cancelling my order but they refuse to give me back my deposit. On the 17th, I called again and still they can not give me a definite pick up schedule. What kind of business are they running? I insisted on talking to a manager but I was forwarded to customer service instead. Ofcourse they can not do anything, all you get is their scripted answers. I tried to call the agent several times and he's not picking up his phone.

I've done several moves both domestic and international but this is the first time I encountered this kind of treatment. I don't understand why they can not give me a definite schedule a day before the supposedly pickup schedule.

Despite thousands of dollars in deposits ($4,000) and signing, in good faith, all their paperwork, they never showed up when promised to move our household from Virginia to Wisconsin. I e-mailed and telephoned a week and two weeks in advance to confirm ... and was told that everything was as a go. Yeah, right.

The day before our move, we were informed by the agent that WE called to confirm pick-up information that they had no record of being contracted with by Nationwide to handle our move. This despite the fact that Nationwide changed our van lines three times ... and insisted that we purchase our insurance through them (a practice discouraged by bona vide van lines) since they claimed that the van line now assigned to us wasn't covered by any of the other moving insurance firms out there.

Because of employment, we had to leave everything in our house -- furniture, furnishings, collectibles, etc. -- while we moved to another state halfway across the country and attempted to resolve the moving situation. Nobody at Nationwide takes ownership of your account when push comes to shove. You're put on hold, disconnected, asked to repeat your information time and again to low level clerks who have no authority, responsibility or power to help resolve the issues.

We have no idea when our household goods will be picked up, by whom, or when they'll arrive ... let alone the condition in which we'll receive them. We did everything possible -- and paid a substantial deposit upfront -- in good faith when dealing with this company.

My original estimate was $1951.67 to move me from Ohio to Ga. sometime next week. I could never get the exact day they'd be here-just got a window. I paid $743.74 down and today, they wanted $1161.32 more with a balance due of $1309.09 plus $500 for insurance (just found that out today also). $3800 on an estimate of $1951! I called to cancel and they said I could but forfeit my deposit-even though they haven't done anything and I'm within the days allowed to cancel the transaction. DO NOT use their services!

I have no movers for next week and according to Nationwide-they won't credit my credit card.

Pain and possible injury from broken bed. Also, I had to pay somene else to set the bed up properly. Damage to a vase and table, about $2000 worth of damage. Hotel stays because they did not deliver the damage on time. ($300) When I asked what the hold up was, the movers stated that they were waiting to get paid by their boss before leaving FL.

I hired Nationwide Relocation to move my son from New Orleans after Hurricane Katrina hit in 2005. Waited 3 full days for their mover to arrive and then he refused to move us because we wanted to document my son's possessions that were being loaded on the truck. He loaded, then unloaded his truck (minus 1 of 2 sets of golf clubs that were loaded on there). Since this happened after Nationwide's closing time, I had to wait until the next morning to get in touch with them. They were very apologetic and said they would arrange for another mover. That never happened and I could not get in touch with them after repeated phone calls.

I had to appeal to my credit card company to get my deposit of more than $1400 refunded and after many phone calls and letters, the credit card issued me the refund. HOWEVER, Nationwide is now suing me for the money and I am expected to go to Florida for a mediation session. I am turning this all over to an attorney, but if you are smart you will NOT do business with this company EVER!!

In addition to the loss of the golf clubs, I had driven 3000 miles round trip to meet this mover who refused to do the job. This trip had to be repeated 2 weeks later when the actual move finally took place, not with any help from Nationwide Relocation. Now I am being harassed by this company for payment and have had papers served that I am to attend a court hearing in Florida (I live in the Southwest area of the country so this is a long distance for a handicapped senior citizen.)

First off, do not use this company. They are brokers and will charge you a high fee just so they can call a real mover for you. Or call a real ripoff mover to destroy your life.

We requested quotes online. Nationwide is one that called back as well as 2 other companies. We went with them because Farah Deeb said she can assure us that movers will be there Friday morning, 10.26.07, to pick up our furniture from the house we were closing on that afternoon at 3 pm. This is the only reason we went with them. None other. They did not provide the cheapest quote so that is not the reason.

I provided her a list of every single item that needed to be moved and she estimated the weight at 2929 lbs at a fee of $1594.59 which would be the maximum charge if the weight remain at 2929 lbs but would be less if the weight is less. The minimum weight that we must pay for is 2000 lbs, which is standard. Packing materials is a separate charge.

We did not receive a call from Nationwide or a mover on Thursday so I called Nationwide to verify that movers are coming. They said yes but now said they may not come until Saturday. Friday came and went but no movers. We closed on the house and handed over the keys. With our furniture still in the house. The new owners were understanding and gave us a key to use when the movers eventually come. Friday we called the actual movers with a number provided by Nationwide. They said they will try to make it for Saturday morning. They could not make it that early and ended up arriving near 7 pm. They packed everything by 11 pm and my wife and I drove back to Maryland where we now live. The drivers overnighted in Pittsburgh so we could not go with them to the weigh station.

Sunday the movers sent in the weight quote to Nationwide. Nationwide called me and said the weight came up to 4900 lbs. Yes, way above the estimated 2929 lbs. But that's not the worst. I know exactly what each piece of furniture weighs because I have the manufactur weights and dimension for each piece. They all weigh less than 1800 lbs which means they are trying to overcharge me for a crap load of furniture. Well, I know the movers picked up another customer. I just did not know they would have combined the weights and bill me and probably that other person for the combined weight.

A long a bitter battle started with me, the movers, and Nationwide. I finally got the movers to admit to the overweight when the owner of the moving company try to make a deal with me based on the 2929 lbs that Nationwide quoted. This was after I mentioned to him that I know all the weights and that I spoke to my lawyer already.

Today is 11.1.07 and the furniture was deliver this morning and get this, at 2 am. That's right, who the heck does something like that. 2 am for goodness sake. We were stuck in a corner and had to take the shipment or they would have found some reason to delay us another week. I still ended up paying for 2929 lbs based on the Nationwide quote instead of the 2000 lbs that I should pay for but they had us in a corner. Pay or not get the furniture. What can person do? These movers and brokers like Nationwide are scam artist. I did not mention the damage to one of our wardrobes but there, I just did. I lost an extra $514 to them but at least it was not the $1600 they wanted to grab. Fight them people. Do not settle and question everything they do. Oh, the federally mandated 400N Tariff is good for nothing. These people are under this tariff but it does nothing for me the consumer.

Stay away from Nationwide Relocation Services. Also known as movingcost.com. Oh another thing, the discount they quoute of 63-73% is a joke. Another scam of theirs.

ON 10/11/2007 I HIRED NATIONWIDE RELOCATION TO MOVE MY FURNITURE AND EVERYTHING OUT OF MY HOUSE. BEFORE THEY CAME AND DID THE THE MOVE I EXPLAINED TO JOHN FROM NATIONWIDE RELOCATION SERVICE EVERYTHING I HAD IN THE HOUSE AND THE ASSURED ME THEY WOULD GET EVERYTHING OUT OF THE HOUSE. THEY KNEW IT WOULD BE A BIG MOVE SO THEY SAID NO PROBLEM THEY COULD HANDLE THE JOB, JOHN SAID .

SO THEY ASK ME FOR A DEPOSIT UPFRONT OF 3,000 DOLLARS I PAID WITH MY CREDIT CARD AND THEY FAXED A NON BINDING AGREEMENT AND I SIGNED IT THEY NEVER ASKED ME ABOUT INSURANCE OR THEY DID NOT INSPECT THE HOUSE AT ALL. THEY TOLD ME THEIR COMPANY WAS GOING TO DO MY MOVE, SO ON 10/11/2007 THEY SENT ANOTHER COMPANY CALLED CROSS COUNTRY VAN LINES TO MY HOME TO PICK UP THE FURNITURE AND EVERYTHING IN THE HOUSE.

I DID NOT KNOW THAT AT ALL SO THEY PICKED UP MY FURNITURE AND DAMAGED MY HOUSE, LEFT FOOD THEY ATE - ROACHES AND MAGGOTS ARE IN THE HOUSE - AND THEY LEFT HALF OF THE FURNITURE IN THE HOUSE. THEY CHARGED US UP FRONT, SO AFTER THEY FINISHED JOHN FROM NATIONWIDE RELOCATION CALLED ME AND SAID IT WAS GOING TO BE WAY MORE MONEY. THEN WE SPOKE ABOUT AND I DO NOT HAVE THAT KIND OF MONEY, SO HE SAID THEY LEFT EVERYTHING IN THE BASEMENT, PATIO, AND SHED, SO IF WE WANTED IT MOVE WE WERE GOING TO HAVE TO PAY ANOTHER DEPOSIT OF 1,500.00 UP FRONT FOR AN EXTRA 7,000 POUNDS LEFT IN THE HOUSE.

HE SAID CROSS COUNTRY VAN LINES TOOK EVERYTHING OF THE FIRST AND SECOND FLOOR AND DID NOT LEAVE ANYTHING BEHIND SO ON 10/19/2007 SATURDAY THE COMPANY LBI RELOCATION, HIRED BY NATIONWIDE RELOCATION, WENT TO THE THE HOUSE WITH 2 PEOPLE TO MOVE THE ITEMS THAT WERE LEFT IN THE BASEMENT, PATIO, AND SHED.

SO WHEN THE COMPANY GOT THERE TO DO THE MOVE, THEY CALLED ME AND EXPLAINED TO ME I SHOULD GET MY MONEY BACK BECAUSE THE FIRST COMPANY DID NOT COMPLETE THEIR JOB. THEY LEFT A LOT OF FURNITURE IN EACH ONE OF THE ROOMS AND LEFT MY MOTORCYCLE AND RIDING MOWER AND LEFT CLOTHES, MY SILVERWARE AND A LOT OF OTHER ITEMS SO THAT COMPANY SAID THEY WOULD TAKE AS MUCH STUFF AS THEY COULD WITH THEM.

NATIONWIDE RELOCATION SERVICE SHOULD COMPENSATE ME ON THAT. MY FURNITURE AND BELONGINGS ARE WITH 2 DIFFERENT CARRIERS AND I DO NOT NO WHERE. IT HAS BEEN 13 DAYS AND I DON'T KNOW WHEN THEY ARE GOING TO DELIVER IT. THEY TOLD ME ON 10/15/2007 IT WOULD BE HERE. EVERY TIME I CALL AND TALK WITH SOMEONE THEY ARE VERY RUDE, AND THEY DAMAGED MY HOUSE. WE MOVED FROM. MY STUFF AND FURNITURE IS STILL NOT HERE NO ONE WANTS TO HELP ME. 300,000.00 DOLLARS WORTH OF STUFF [HAS NOT BEEN RETURNED TO ME].

THEY DAMAGED THE WALL IN BOWIE MD WI THE THE FURNITURE THEY MOVED. THEY WENT THROUGH ALL OF THE FOOD, LEFT FURNITURE BEHIND AND JUST WANT A LOT OF MONEY.

I have written and made complaints to several agencies; still Nationwide will not refund my deposit. I have filed a suit in small claims court here in Dallas, Texas. They tried to get it Dismissed based on lack of jurisdiction. Based on my argument Nationwide Relocation motion was denied. I am waiting on my new court date.

Contracted with Nationwide Relocation for our son's move from Indiana to Texas in June. We were quoted a price on the phone and on the internet. Packers showed up and did a very poor job packing. They left to cross over scales with truck. Price quoted had nothing to do with what we were charged to get his belongings back once the truck reached Texas.

The movers showed up late in the evening and wanted us to put them up in a hotel! After much complaining they unloaded the truck by dumping everything in my son's apartment. The managed to drop his kitchen table down the stairs. Numerous items damaged or missing. Not happy with claim settlement offered of $125!

Kitchen table smashed, File cabinet smashed, Floor lamp broken, ring stolen

Typical get their money and your at their mercy

1st

Promised I would be contacted day before pickup, didn't happen, I had to continue to call to find out when the movers were coming. When the movers arrived the truck was already full.

2nd

Promised to be given an exact date of arrival. Did not happen. Still do not know when my furniture will arrive.

3rd

When the truck arrived full, I was once again promised my furniture would still arrive on the dates given 12th-15th Small print in contract gives them until the 22nd. I was told not to let that date throw me, my things would arrive between the 12th-15th. Off went the truck when I found out everything spoken by this company before your belongings are gone is a lie.

4th

My mother and I arrive in LA, stay in a hotel to await my belongings. We have to call the company once again to find out the staus of my belongins. Now I find out my things will be here on the 22nd. We also find out the name of the carrier, Southwest Van Lines, which has no none listing. Still have not recieved my things and I am scared too death to find out what is going to happen next.

At least seven major things have gone wrong with our move including our goods stolen.

First, we were called on Saturday, May 12 and told that our plasma tv stolen because our stuff in the truck was left unlocked and unsupervised for a week in a parking lot near a railroad tracks with no gates or security guards. One of the movers (that the company suspected stoled the tv set was fired. We fear more things were taken from the ramsacked unlocked truck.

Second, Our stuff that was picked up on Friday, May 4 and Saturday, May 5 has not been delivered yet. Nationwide Relocation was late picking up our goods in Madison, WI. They said they were going to arrive between 8-10am on Friday, May 4, but arrived at 3:30pm.

Third, the moving company brought too small of a truck and could only take 80% of the total items.

Fourth, the movers had a fight while moving the goods.

Fifth, our moving cost estimate of 4400 became a bill of 6866.

Sixth, the moving dispatcher does not give the customer the complete story. I had to find out from a Worthington, Ohio officer that the moving company left my stuff unlocked for an entire week. Eddie refuses to give the customer the name of his supervisor.

Seventh, I have to contract with another mover to get the remaining stuff.

We have to find out we been robbed after the inconvenience of waiting a week for our stuff. I can't imagine how this company stays in business.

Worthington, Ohio Police Case #070751

Problems with estimation, security, being on time and lying to the customer

First, no follow up or phone calls day of or before the move. Finally I started calling and dispatch finally told me that my original mover had canceled and they were going to try and find someone else. Second day, no calls. My sales rep is now not answering my calls. We need to move, so I start calling local companies. Five days later still no one to move us. This company refuses to return our $2789 deposit! It was a check so there is not much we can do but file with the state of Florida and the Texas Atty General.

Had to hire a second company and husband had to go on without the rest of us to the new job.

I had moving set up and that fell through with just a few days before I needed to be out of my storage. Bobby, my estimator, underestimated my two storage units. Alec the quality assurance called and I explained the size again and asked again to be given a high estimate. They both told me the estimate was high.

The keystone cop movers showed up with a vehicle of insufficient size and did not load all of my stuff, but now they are demanded an addition $1834.98 for the partial move they've done before I can get my stuff back. I signed a countract which did not allow sufficient time to cancel before the pickup date, which, they did not meet.

The claim its all just my fault because I don't know the poundage of my goods, gee, isn't that why I contacted a mover. They told me my belongings would be moved by a national company, which it was not, its some Joe Schmoo mover from Colorado. The contract requires suit in Broward County, Florida.

These people are brokers, not actual movers. They do not explicitly tell you this when you call & if you are like me, you miss that fact in the beginning. They charge a broker's fee which they tell you is a deposit on your move. Then a representative gives you a phone estimate based on what you tell them you want to move. Basically, they use a computer program to estimate how much your stuff will weigh.

In my case, they were way, way, way off. But hey- what did I know? Well, I paid the price when my final bill was 3 TIMES what was originally estimated.

Then, you should know- they just contract out they job with moving companies. I did not find out who mine was until the day of my move (All Coast Transporters). Real nice. The mover showed up 3 hours late. He was not even from All Coast Transporters, the company Nationwide told me was going to do the move. All Coast Transporters contracted out the job to him.

My stuff made it to it's destination OK. Nothing was broken. However, I SO regret using Nationwide in the first place. I really felt ripped off when my final bill was so much different than the estimate. Learn from me & only get an IN-PERSON estimate from a mover. Also, I was very frustrated talking to multiple people multiple times, just trying to get information. It would be so much easier to deal with the actual mover directly, right from the start.

*Note: After I gave my deposit, I called Nationwide, to discuss all the negative reviews I saw on the internet & a representative spent 15 minutes trying to convince me that I shouldn't believe what I read. Well Honey, Believe It!

I contacted Nationwide Relocation in early Dec., 2006 after cruising the internet to find a reasonably priced mover. Speaking with Matt, a "moving specialist", the price sounded good, all services that come with a move were included, the move date for Jan 5th, 2007 was available, and so I went with it. The deposit for the move was $960.76, which, in good faith, I stupidly put on my debit card.

Mid December my husband's job offer was recinded, so there went our plans for our move. I called Nationwide Relocation the day after we found out we wouldn't be moving, and happened to speak with Jerry, Matt's boss. He emailed me a short letter, which I printed, stating that my deposit money would be returned within the next billing cycle of my account. A few days later, and long before the non-refundable 5 day cancellation notice, I wrote a cancellation letter to Nationwide, certified mail, return receipt requested, as specified in their contract, which by the way, I had never signed.

It’s been 2 months now, and there's not even a hint of my $960.76 moving deposit showing up in my account. I filed a complaint with the Better Business Bureau of South Florida, but have yet to even get a response from them. It absolutely amazes me that people are allowed to stay in business without any legal consequences at all. I am a senior citizen and live on a very limited income. The loss of almost $1000.00 to us has been a severe blow.

I was contacted by Nationwide Relocation Services (movingcost.com) after inputting the information about my move at a website. They contacted me frequently, emails, and phone calls, many times per day. I spoke with Shabrina at extension 275. She assured me that she would be my main point of contact and NEVER explicitly told me that her company was not a moving company, but a broker, to "coordinate" my move.

She assured me that my desired delivery date was possible and feasible and that Nationwide would ease the process for me, etc. The day before my pick-up they told me that Cross Country Van Lines would be handling my move. I contacted them myself and had many questions, spoke with Ralph. Shabrina had told me that any help with my move, extra taping, wrapping etc. would be included. Ralph had other ideas. So I repackaged all my stuff and prepared for Ralph's arrival. Shockingly, he didn't show.

I called Ralph and he informed me that another carrier had been assigned to my move. I called Nationwide and was unable to get through to Shabrina and spent hours on the phone trying to figure out who my actual mover was. I was contacting other companies at this point. My movers finally arrived (over a week later than Shabrina had told me to expect them), did not wrap all of my furniture (as Nationwide promised they would).

Eventually, Interstate 1 Van Lines hired ANOTHER carrier to deliver my goods. The unwrapped furniture arrived badly damaged and my bike was destroyed. Many small items were broken and damaged. Now, Interstate 1 is claiming they did indeed wrap the furniture and I am pursuing this claim with the Better Business Bureau. I have wasted HOURS on the phone with them, trying to talk to supervisors or someone that could help me. I regret becoming involved with them.

Nationwide Relocation services was hired to move our household from Knoxville to Buffalo. The movers never showed up. We had to hire a second company a day after the closing date of our house and now we can't get a refund from Nationwide.

We were charged an initial deposit of $1100. A week before the scheduled move another estimator from the company called and said the initial estimate was too low and he needed another $830 from us to book our move. Then the movers never showed up and we can't get a refund from EITHER deposit.

BE FOREWARNED! They are brokers! Not movers. Do yourself a favor, Save the outrageous FEE, which they call a DEPOSIT, and have a legitimate mover come to your home and give you a real estimate. Once you give them they depostit, they are done with you. You will never hear from them again. I had to call the mover myself, because no one at Nationwide did the paperwork! My belongings were held hostage for almost 6 weeks.

I had to sleep on the floor of an empty apartment with a newborn. When they finally did arrive, I had to rent a u-haul and meet them in the parking lot of a wal mart. Move the stuff from their truck to my truck. The driver sat in the AC cab, while I did this. In the middle he stopped me and told me I had to pay him $250 in cash or I couldn't finish. This thug then laughed when I had to go to the bank to get cash. I won't bore you with the details of how many pieces of furniture were broken and scratched. forget the dishes. Nationwide wanted to settle for a $100 discount, if I would sign away any right to sue them. Right.

After searching on the internet I found Nationwide relocation service and contacted a sales/moving coordinator. The date of the move arrived and they had hired a small company to move my things. When the Rented Penske truck arrived and the movers were obviously not movers.. and there were no inventory forms or normal moving standards I was so upset I was in tears, I would have cancelled if I had not had to be out the next day.

The three men who barely spoke english proceeded to throw items on the truck boxes were turned upside down despite being marked on every side with arrows. They began loading before I could even address the situation with the one man who spoke fairly good english. My things were stored in a cheap u-store it unit and then delivered to me by different men in a truck with no working lift. Many items were broken and weigh tickets showed that my move weight was more than my previous move despite my not moving my motorcycle, my nordic trak, my washer and dryer, two desks and two sets of shelves.

The two men who dropped my things off required that I give them $2086 cash before they would unload. The younger of the two men grabbed my 16-year old daughters butt and then later put his hand between her legs in the front. They told me that two of the three men that had picked up my items had been killed while in progress of criminal activity, and that the company that picked my things up had never done a move before. Nationwide relocation charged me top dollar for a move, and hired criminals to move my things. I am unable to get any answers from them about making any kind of resolution.

I paid over $6,000 for the move and many pieces of furnature and other belongings are destroyed. I have no inventory and am trying to determine if they even delivered all of my things.

I chose to use NRS because Scott made me feel like this move would go smoothly. My experience was anything but positive. To start, the estimate was given, but there was never any mention of their $3750 "Broker's Fee", that amount was called a "Deposit". Now that I am getting my belongings out of storage, the moving company, Cross Country Van Lines, will only deliver our stuff if they have the money IN HAND before.

I have never heard of this. I feel like they have given me no choice, if I don't pay, they don't deliver. It is the worst way to do business. It is just sad because moving is stressful enough, and dealing with NRS did not make my move any easier. I have to say, I am extremely disappointed with NRS and am angry with myself for using them. I feel scammed. I even tried to call Scott Smith, the person who was so nice in the beginning, and he will not return my calls. It is just pathetic.

The stress caused by NRS was unnecessary. They tell you that they will deal with the movers for you - but that just makes the situation more confusing. They are just a middle man, and are pretty much useless

I only used NRS because the customer service representative, Gian, promised to give me a specific pick up date, a specific delivery date and allow me to use a specific type of payment method. All went well until it came to delivery. I made the mistake of paying the bulk of my bill before my furniture was delivered. I feel as if they are holding my things as hostage and I unfortunately am at their mercy. The carrier called me 2 days before delivery asking if they could deliver a day early...I said yes...made arrangements to be in the state that I was moving too and prepared for the last part of my move.

The carrier then calls me back late that day and says they won't be able to deliver early and in fact they won't be able to make the schedule date and they weren't even sure when they could deliver. I was furious...told them it was unacceptable & called NRS Customer Service. I have spoken with 4 different customer service agents & told them this was ridiculous and something need to be worked out between NRS & my carrier. I have them alternative times and dates and they would have to work with MY schedule…not theirs!

Lastly, I informed the customer service rep to pass along to the supervisors that I would be filing a complaint with the better business bureau in 3 different states. Customer Service then calls me and tries to apologize without success and they state they will have the carrier to call me to make arrangements for a delivery as soon as possible. The carrier calls and says they can deliver it on the upcoming Sunday at 8-9 pm or either on Monday at 4-5 am!!!! I laughed and said that was crazy and those times wouldn't work fop me or my neighbors!!! I am still awaiting my delivery...and now considering seeking legal counsel!!

Despite all their promises of pickup date, time and providing 18-wheeler, they showed up 2 days late and with only a 26 foot rental truck. Therefore, all of our belongings were not able to fit on the truck. Then, they promised to get everything else that was left behind with a second truck. They STILL didn't get everything, spilled gasoline in the house and charged well over twice the initial estimate. The first truck they sent, the 26 footer, has a maximum payload weight of 13,000 and with our estimate surpassing that, they had no business sending us too small of a truck. Especially after promising an 18-wheeler, which would have done the job. TOTAL RIP OFF! They call repeatedly for your business but once they have your deposit, getting calls returned is extremely difficult. I have never experienced such poor service in my entire life.

Twice the cost than expected, endless inconvenience due to the broken promises and inability to stay with what was initially planned. Also, packing was terrible and many things suffered damage, including our 55" HDTV, which they promised would be specially crated with nothing stacked upon it. However, no crate just bubble wrap and cardboard and when they unloaded I notices boxes stacked on the TV up to the top of the truck. Again, another lie. I cannot stress enough how much I regret my decision to use Nationwide!!! They also told me that my deposit of over $2,000 would be deducted from the total balance. Then I got a call from someone else with Nationwide saying that person was wrong and it was in "addition to" the balance. So in other words, the $2,000 was a FEE not a DEPOSIT. If it wasn't for the extra time and headache I would be taking them to court.

After ordering full service, including packing, I got one and a half men and a dirty, junky truck for a move of 11,000 pounds to be taken 900 mile. They showed up a day late, without any packing supply, stating they did not know they had to pack.

After ordering emergency boxes and working from 8pm on Sunday until 1am on Tuesday my husband and I finished packing the boxes and helped load the truck. We could then start our 900 miles drive to our new home. My husband had to be at work Tuesday morning.

The movers arrived late Tuesday evening and told me they would unload since they were due at their next job 500 miles away on Wednesday. All they were planning to do was to unload the 11,000 pounds on the driveway and around the house! I told them we are all dead tired and that I did not care that they took another job, they were going to finish mine.

They went to sleep at a motel and I did not see them until 6pm on Thursday. The story I got was that they had to load our stuff into a new truck since they had an accident the night before that totaled the truck. They said they could only bring the furniture and that we would have to wait until Friday after 4:00pm to get our boxes (60-70 large boxes). They will come only after 4 pm!! Why? Who knows and who cares? Why would they work? I already paid $6550.00 +++ ($1400.00 for the shipping supplies I never got).

Then there was their insurance policy. I got insurance for the whole replacement value, paid for it, and felt secure until the insurance handler, Marsha, called me on my cellphone and said that I must print, sign and fax back yet another form in the next 30 minutes or I was not insured. When I told her I was on the interstate, in my car without internet connection, printer and fax machines, she said she did not care and I must understand I am not insured.

Today is Friday, 2pm and I still do not have my boxes and I am not sure I will ever get them. If you need to move RUN from this company!!

We hired Nationwide Relocation Services in early November to relocate our furniture from Colorado to Ohio. We were promised a carrier would arrive on November 21st or 22nd to load our belongings and that we would be notified 48 hours in advance as to which day they would arrive.

We heard nothing from the carrier and could get no one from Nationwide to call us back until 4:30PM on the 21st, only to tell us someone would arrive on the 23rd. When we said the 23rd would absolutely not work since we would not be in Colorado, they promised us another carrier would arrive by 1:00pm on the 22nd. When the carrier did not arrive by 4:30pm we spoke to a manager who told us we could have our money back if so desired.

We asked for our money back and we were told by the manager that we would receive a refund in 72 hours. After waiting 5 business days we called Nationwide only to be told, by their customer service department, that we would NOT be receiving a refund of the nearly $3,000 in charges ($1468.27 for initial deposit, $950.59 for the deposit once they realized they ‘miscalculated’ the square footage, and $284.49 for insurance on a move that never happened). No explanation was given by Customer Service except to say that the owner of the company stated they fulfilled their end of the moving agreement and they would not return the money.

We were told, after many calls, that the owner would call us in two days to give an explanation. The owner never called.

We requested our credit card company freeze the charges, but unfortunately they told us that the charges weren’t technically fraudulent since they were originally charged as a deposit and were authorized by us. Our credit card company has listed the charges as ‘disputed’ and are trying to recover the funds from Nationwide Relocation Services. Given this company’s reputation we are not optimistic.

On Monday, 11/28, I spoke to Steve of Nationwide Relocation Services about moving my mother's household to Delaware. She had just undergone surgery and was coming to live with me. From the hospital parking lot I asked Steve if this could be a quick move and he said he would do everything he could to get the move arranged for Thursday or Friday. When I asked if there was anyway possible it could be done on Wednesday, he said if I could get to a fax machine he would fax the papers for me to sign, check with dispatch and see what he could do.

The hospital allowed me to use their fax machine. The paperwork came, I signed and returned with a deposit of $814.48. The balance due was $1385, made by guessing at the amoung of boxes and materials that would be used. Sean also advised that there was a 2,000 pound limit. He said I would be charged for at least that or more if it turned out to be a larger move.

Sean called back and said that he could get a mover out to my mom's early Wednesday morning. I was so excited, thinking that we could all fly out together late Wednesday afternoon. I checked on airfares and the movers called to confirm they would be there on Wednesday morning by 9:00 A.M.

Wednesday morning the phone rings and the movers say they can't find the residence. We find out they are right across the street, but they still didn't understand where they were so my husband went to show them the way. My husband comes back with two men in the car! They said they couldn't get their truck onto the property - they said, "we don't feel comfortable driving in here" and didn't plan to even try. My husband took them back to their truck and they advised that they would get a shuttle truck to transport the furnishing to the truck out on the highway, but first they would have to call the office to advise.

They said they would call us back in about 45 minutes. We waited ...no call....no service. After 5 hours I called Shawn who said that they would shuttle the furnishings and would be back out. During this time I spoke to some of the neighbors who said that MayFlower and Allied Moving never had any trouble entering the neighboorhood. Called Shawn again and he said he would see what's going on and get back with me...we waited no call.

We finally got a call advising us that the movers would arrive Thursday morning at 9:00am with a smaller truck and a different crew. They would pack, wrap and move the small amount of furnishing. Since we had already given a lot of Mom's things away, we knew it would only take about 1 1/2 hrs to pack and load the truck. I made flight reservations for 3:47pm on Thursday.

9:00am - no movers....10:00am - no movers....11:00am - no movers...more calls to the office, more excuses. When I advised that we had flights scheduled to leave at 3:47pm, that didn't seem to phase them. We panicked...neigbors helped..people cried...nerves on end.

I finally reached Shawn and he said he would track down the hauler. The driver called with more excuses and said he would there by 2:00pm. I said "no good, we needed you here when you said you would be here. You were here on Wednesday and it could have all be done then but you sent inadequite people and promised to come back same day and DIDN'T". He said that was all he could do.

We decided to cancel Nationwide and just pack what we could, leaving the rest behind to ship some other way. My deposit is still with Nationwide. They said since I cancelled that my deposit would not be returned ($814.48).

On 9/14/05 I contracted with Jay to move my family from Malvern, Pa to Cumming, Ga. I was led to believe that I would experience a professional move. We decided to have NRS pack our belongings because we have two small children. Unfortunately our move was very disappointing and unnecessarily stressful on our entire family.

Bobby (manager of moving team) asked for a $500 advance payment to cover his teams expenses. I refused and let Jay know I did not appreciate this request. Bobby also contacted us on Monday, 10/17 saying he wanted to move us that day, which was two days prior to the load dates in our contract. He said he had another move scheduled for Friday, 10/21 and needed the truck. To move two days early, with a couple hours notice, was not a possibility for us. This is some of what happened with our move:

· The movers arrived October 19 2005 at 7pm (I was told to expect them around noon).

· The movers slept in their truck in front our house.

· Wardrobe boxes where ordered for the move, but the movers ask if I would drive them to the nearest U-haul so that they could buy wardrobe boxes. In addition I had to drive the mover to a Western Union so that his manager could wire him money. Total trip time for this took 3 hours.

· 15,000 lbs was purchased for this move, yet the movers showed up with one truck and only two movers.

· After the movers packed the first truck, one of the movers left for Maryland to retrieve their second truck. It took 5 ½ hours for him to return. During his absence no furniture could be packed. I called Bobby for an explanation, at which time he asked for the $500 advance payment again.

· I took apart the two cribs and the dinning room table. The movers told me they did not have the tools for this.

· I helped one of the movers empty my outdoor shed at midnight on the 20th. I feared they would not be able to finish the job in time for the new buyers walk through.

· On the October 21, 2005 between the hours of 7am and 10am my neighbors, realtor, wife and father help the movers, move the unpacked furniture to our neighbor’s house so the new owners could do their walk through.

· I paid additional money for the 51ich TV to be moved. Yet no extra care was taken to move the TV. I watched the movers push the TV up the drive and load it onto the truck.

· Picture boxes were ordered and none where used for the move. Many pictures were damaged during the move because of this oversight.

· While my family helped the movers, my realtor noticed several closets that had not been opened and started to pack those herself, including the kitchen pantry.

· VCR’s and telephones where packed unprotected with children toys and many items were missing.

My realtor wrote the following to NRS: "I have been a realtor for over 14 years with 2 different leading local real estate companies. During this time, I have never witnessed such a horrific move!"

NRS gives you a NOT TO EXCEED quote which means absolutely NOTHING. They add all kinds of reasons as to why they need more money and how you won't get your furniture back without paying every penny of the now inflated price in cash.

Despite 3 confirmations the mover cancelled the truck on the scheduled day due to "lack of confirmation".

I lost a day's pay due to them not showing up. I was overcharged by nearly $600. Many phone calls, aggravation and time lost.

I made very specific requests for the type of move I wanted since Ihad some horror story moves in the past.

My requests were: 1 semi that would pick up from my house and deliver it directly to my new house--no loading, then reloading into another truck, etc. That's how stuff gets damaged. I also asked for a not-to-exceed estimate. Bruce guaranteed these things. Neither happened.

They sent out Cross Country Van Lines--the most unprofessional company that I have EVER dealt with. They showed up 4 hours late in two small, rented Penske trucks. Only one of the crew spoke English. I immediately called Bruce--he had no clue what was going on. It was too late to turn them away as I was closing on the house the following morning.

It took 30 days for them to deliver my belongings! As I unpacked, a large percentage of my stuff was broken. My very expensive and antique dining room set is destroyed, dishes broken, and boxes are crushed. Absolutely ridiculous.

I spoke to Aldo, the owner of NRS but he couldn't care less. There's nothing I can do now and he made that very clear. My advise isDO NOT USE NATIONWIDE RELOCATION SERVICES!!!!!