Nationwide Relocation Services

Ft. Lauderdale FL

Robert of Ithaca, NY June 23, 2009

Like many of you on this board, I believe that I have been ripped off by this company. Nationwide Relocation, Moving Cost, et al. should not be in business and I will be taking steps to ensure that this doesn't happen to anyone again.

Joann of Feeding Hills, MA June 5, 2009

Contract tomove my 29 yr old son form Rhode Island to Tampa Florida. Exact date was the important time because I was flying down to meet the truck from Massachusetts. I was very flexable of pick up date and delivery HOWEVER once I was told the dates I would not be flexable at all. I was told that they the dates and I then purchased my ticket to fly to Tampa. I was then called to confirm the pick up in Rhode Island and the dates were totally different. I spoke with Brandon, then many others. The company then began to say we are getting into the aprtment and move you no matter what you say and we are going to just leave your stuff outside in Tampa. They called me over 30 times at work leaving threatening messages.

My son is a retired NFL player and has moved over 14 times in 5 years. Never have we experienced such a terrible situation. I began very nervous being a single woman and the thought of being alone with the movers. After their many threats of breaking into the apartment, I notified the manager's office and neighbors to watch the unit. Nationwide Relocation Services NEVER performed any services. They were very unprofessional by their actions of calling at all hours of day and night, threats, and retained my deposit of over 1,000. I strongly feel this company is not a trust worthy. I am willing and able to take action against Nationwide Relocation Services so that no other person will have tyo endore this same situation. I work for an Attorneys office and my attorneys witnessed the harrassment of the company to me.

Dana of Wilmette, IL May 23, 2009

I was arranging an unexpected move while I was recuperating from brain surgery at Dartmouth. I was unaware that Nationwide contracted services out to inept companies. Later, I was told that this had been made very clear to me. I guess I must have just forgotten this detail. I was quoted a price and I paid a down payment. It was also arranged for my vehicle to be towed from New Hampshire to Chicago.

When I arrived in Chicago, I first found that my vehicle had been damaged. The driver's side door which the driver had to open and close to drive the auto on and off the ramp had been damaged to the point that the door actually fell off. I contacted Nationwide and was told that they had no responsibility for the damage and that I had to deal directly with the contractor, Diamond Auto Transport, regarding this damage. Upon contacting this company, I was told that the damage was "inside the vehicle" and therefore, their company was not liable. They refused payment and I had to pay for repair of the door myself.

The next surprise came when a moving company called Quik Movers arrived to load my belongings when I had expected Nationwide. I was told that the amount of money I would have to pay for my furniture and household items that had been moved had been increased because the items had "weighed more" than they had expected. I had already paid 500 and now they expected me to pay around an additional 1400 instead of the 800 I had expected. Being very ill, I am on disability and do not have an extra 600 just lying around so I was unable to come up with the money.

This shady moving company that had been hired by Nationwide, Quik Movers, not only disappeared with my belongings for two days, but then had the nerve to have their "boss" get on the phone with me to put me in my place. I have never encountered a nastier man nor have I ever been spoken to so rudely in my life. He informed me that I was to "be there immediately with a money order for the full amount" and that a credit card would not be accepted (another surprise). He also refused to give me his name and threatened that they were going to take my belongings to "an undisclosed location" to be put into storage.

My belongings have been in storage somewhere for the past month and I have called Nationwide many times trying to find out how much I am being charged for this storage, but to no avail. Finally, I contacted Cheryl at 888-219-7171 ext 314 and obtained the totals as of yesterday. The storage charge for the past ONE month is 1108.99! And she notified me that Quik Movers planned to auction off my belongings without notifying me. I was informed that the total amount that I had to pay in order to avoid this was 2239.79. I am absolutely outraged at the dishonesty, greed, fraud and lack of accountability that appears to be pervasive in this company and in the incompetent companies which they hire.

I filed a complaint with the Better Business Bureau and notified Nationwide of this. I searched their website for the name of someone higher up who might be responsible to whom I may e-mail my complaints, however, there are no names or e-mail addresses on their website. I find this fascinating. Fortunately, I had an e-mail from one of the associates who had initially "assisted" me in planning my move. I e-mailed him yesterday informing him that I had contacted the BBB and that I found it outrageous that they should have the BBB logo on their website, considering my experience and all of the complaints against their company I have found on the internet.

I also called their main number, refused to give them any information about who I was and finally obtained the alleged name of the elusive head of Nationwide, one Aldo D. I also notified Nationwide that it is my intention to send a letter of complaint to Mr. D at their corporate offices in Fort Lauderdale.

Astonishingly, since my contact yesterday, I received both e-mails and phone calls from Nationwide today. I was informed that my property would be returned to me and at a lower price without the exorbitant charge for storage.

As someone who is very ill, recovering from major surgery and had to face an unexpected move, this battle was the last thing I needed at this time. I beg anyone who has had a similar experience to file a complaint to the Better Business Bureau.

My sincere hope is that this report will serve as a warning to others when they choose a moving service and will serve as a warning to stay away from Nationwide!

Jaime of Sherman Oaks, CA April 23, 2009

I have moved across the country two times and decided this time to hire professional movers to make the whole process easier on me. I spoke with Carneille Douglas at Nationwide Movers and he reassured me that this would be an easy process on me, would save me money in the long run and my furniture would arrive before the deadline. He told me he would be with me during the whole process and work with the movers on the time of pickup and delivery. I was starting a new position in California and could not take any time off from my new job. My movers came in a rented truck from Penske and put more charges on me immediately upon arrival. They were already stating charges they went past my binding estimate.

The moving company that Nationwide contract was Best Price Moving & Storage in Chicago. The three men who came were rough with my furniture and I honestly thought I would never see it again after they departed. I also shipped my car through Nationwide with A Plus Auto Shipping. I never had an issue with them and they delievered my car to my new place of employment to make it easier on me. My furniture move was another issue.

I never heard from Nationwide for over a week on any updates. I placed numerous calls to customer service at Nationwide who assured me they would call me back but never did. I was always put on hold for over five to ten mintues even to get my final cost of the move. They never told me from booking this event that I would have to pay cash or with a cashier's check on delivery. I was given this news after my furniture was already picked up. A week later I heard from a representative named Sheba that my furniture was still in Chicago. It had been sitting in a warehouse for over two weeks. I have already been living without any furniture for two weeks now. She told me that they assured they would get it to me by the deadline.

Then on the day of the deadline I still hadn't heard ANYTHING from Nationwide this women calls me again with no apology to say they just left Chicago. It was now going to be an extra week late then the last possible day I had in my contract. In order to talk to a manager or supervisor at Nationwide they have to call you back in two hours. They have the worst customer service skills I have ever dealt with in my life. They didn't care I had been living with no furniture for almost a month now and that they were late. They told me I could file a complaint against them.

Best Price called me the weekend after to deliver on the Monday afternoon. I took the afternoon off from my brand new job and got home to a phone call stating they will not be coming until the next day. I was furious! They were already a month late and I had taken time off from my job. I drove back to work so I could get the following day off and luckily it worked out for me. The moving company arrived two hours late the next morning and only had one mover to move all of my furniture inside my apartment. They charged me more charges due to the elevator being further from the front door. I only moved a studio apartment at best with no appliances and paid way beyond what I should have. The movers had completely destroyed my TV Stand, Bar Stools and Glassware. Luckily everything else was fine but you could tell they opened and went through all of my boxes.

I will never recommend Nationwide Relocation Services to anyone I know. They are a horrible company to work with and will tell you anything to get you to sign a contract. I went though so much stress with my furniture move and have not been settled in my new place for a month now. I was put back over a 1000.00 more then I was estimated.

Tawana of Marlton, NJ May 2, 2009

Did a cross-country move. The person (my "Estimator" that handled my move never was available for questions. Flew cross-country to do the move, and only one individual did a 2,600 lb. move. Driver/mover solicited me for a 10% tip (of what my balance was), and got upset when I gave 5%. Same driver/mover showed up, cross-country for the delivery, and when paid prior to unloading, I realized less than 3 minutes after, that I overpaid: money-order & cash. When I brought this to driver's attention; he claimed he was not overpaid and I had to call the local police to have overpaid amount returned to me. The move was a horror for start to finish!! I DO NOT RECOMMEND THIS COMPANY TO ANYONE.

Katherine of Port Washington, WI April 27, 2009

I contracted Nationwide to move my belongings from PA to WI. All went well until a few days before the move. Despite numerous phone conversations with Brandon assuring me I would NOT be charged extra for services and ALL costs were included in the binding estimate, I was charged extra anyway.

First, the BINDING estimate was changed because of what they said was a mistake on calculating weight. I accepted this as I DID have a lot of stuff and was skeptical of the first estimate. This is not my complaint. The complaint is I was NEVER told at any point that Nationwide would not actually be doing the moving.

They referred to 'the carrier' with the insinuation it would be them. Then on the day of the move a strange truck pulled in front of the house, A-Topps Moving and Storage. This is the FIRST I heard of them or that they would be moving me. Then, the attitudes of the men were bad, I had to instruct them several times how to load my things, and to be careful with the boxes.

I was then charged extra for them removing the mattress and boxspring through an upstairs window, even though I was assured beforehand this would NOT cost extra. After all was loaded, they presented me with a bill charging me for extra boxes and labor that I, again, was assured beforehand were NOT going to be charged for. They would not deliver my belongings until I signed the charge.

Then, when they delivered, I was again charged extra for using my charge card as payment even though I arranged ahead of time this method of payment. They refused to unload my belongings until I paid the extra. On top of that, several items of mine were damaged. One from the movers not wrapping the headboard properly, one from water leaking and freezing on my microwave, and one from not stacking properly.

All could have been avoided and I do not consider these 'accidents'. There were other issues that I decided to not file claim on as these could very well have been accidental or did not cause permanent damage. Nationwide hired these people, neglected to tell me about it, apparently neglected to communicate with them about charges, and now will not take responsibility and make restitution. A-Topps insurance claims department will pay 120.00 of the the 669.00 in damages they caused, and Nationwide will only pay 292.00 of the 667.34 in unwarranted overcharges. Arguing with them did not help. All I want is recovery for the damages and credit for the overcharges that I was told would NOT be charged me.

Carol of Darien, CT April 21, 2009

BEWARE DO NOT USE THIS COMPANY!!!Rip Off. This company claims not to be brokers, however that is exactly what they are. They gave me a quote and charged me 1001.49 deposit than right before the move there customer service agent Lisa called and said the weight of the move was probably light and added move weight and than charged me another 619.17 deposit. The first deposit was put on my husband cc who they called and got permission to charge card since I am not an authorized user the second charge they told me just to sign it and they did not call him for authorization, when I brought this up to them they said it was my fault.

I asked repeatedly if the deposit came off the cost of the move and was told every time that it would therefore I did not mind paying it because it should have made my final bill less. In reality the deposits are added to the cost of the move. The first thing the mover said to me (Professional Movers, Inc Bridgeview Il) was that the deposit you paid has nothing to do with the cost of the move it was what you paid for them to shuffle papers. If I would have contacted him directly my move would have been 6101.35 instead of 7720.52. When I heard this I called and tried to talk to Pauline who did not take my calls

I than got a customer service agent that enjoyed telling me that my deposit was no more than a charge for doing paperwork. I asked several times about different charges on the contract and each time Pauline told me it was a charge to the movers that they paid and had nothing to do with my charges. She also told me they owned large moving companies themselves. I asked who would be my movers before the move and they told me it would be All Coast Transportation out of Fla that was not the company that did the move. This is an extremely dishonest company. Pauline said she had been doing this for over 20 years if so she should not be trusted or believed. BEWARE

Paid 1720.00 more than I should have

Cary of San Diego, CA April 15, 2009

HORRIBLE service and ethics. Nationwide gave us a low quote, took a deposit, then tacked on a 650 shuttle fee and a 3.5% credit card surcharge. Richard lied about disclosing the shuttle fee, and after speaking with Pauline and Cheryl, both who shouted over me as I tried to explain the situation, I am going to court for a deposit refund. This company clearly does the bate and switch routine to get business, then locks customers in by refusing to refund deposits once they have increased the price. Dishonest, disrespectful company from start to finish.

We have had to secure a different moving company to cut our losses, and are scrambling to repair the situation. The stress we have endured has been huge. I would avoid doing business with this company at all costs. It's amazing to me that after all these complaints that they continue to succeed in ripping people off.

Dr of Rancho Santa Fe, CA April 14, 2009

This company is absolutely HORRIBLE! As noted below, bait and switch is their main practice. They charge you for setting up your move but they are not the company that will move you. You are basically paying this company a relocation fee and they contract out to various unknown, unreputable companies to have your furnishings moved. And, the contract, whether binding or not is not honored by the company that will move you! They will give you a quote and have you re-evaluate the quote on move day. What happened to us is very wrongful! We paid Nationwide Relocation to have our furniture and belongings moved for a price of 3652 (binding contract). The movers were scheduled to show up on April 1st with a truck and trailer.

Nationwide notified us that they were intending to use a 26' truck instead and I immediately objected knowing that this would NOT work! They contacted us back and stated it was a mistake on their part and a truck and trailer would be available for our move, however, they would not be onsite until April 3rd (2 days late). When the truck arrived, the driver immediately stated that they would have to re-evaluate our contract - I objected! So they agreed and then hit us with a packaging fee of 725 instead of a contract negotiation. I just could not believe this! We had a contract with all packaging and wrapping included and these people were trying any way to get around the contract. I basically told them that if they don't damage anything I would consider giving them a 500 tip.

Anyway, they started loading and about half way into the load they came at me again and said there may be a problem with the load. I was at this point basically at their mercy saying how much money do they need to get this done. As it turned out, they would be happy with another few thousand dollars! Bottom line, I had a contract for 3652 to have Nationwide Relocation handle my move which was contracted to a company out of New Jersey known as Preferred Relocation which has a very bad record. The company charged me over 6000 to finalize the move and insisted on a 800+ tip for their hard work. I just wanted the move DONE and these people to go away so I paid them.

shortly after they had left I had checked my furniture which was thrown into our storage and found many articles of property missing including the complete sides to our desk and the dining room table base. These are large items and heavy... difficult to misplace. I feel they just didn't care about the quality of service as much as the payment of service! This move, quoted at 3652 ended up costing myself and my family over 7000 plus about 3500 in damages and lost property!

Just a warning - Nationwide is a relocation service, not a moving company or the actual contractor. If you use Nationwide, which I would highly advise against, make certain you are aware of who the sub-contractor is. You are paying Nationwide for a service and you are paying the movers for the actual move. Nationwide gives you a discount for using their service but in the end, the moving company will charge you the full price of the move, one way or another!

They have a serious issue with bait and switch. Contractual issues that are often re-evaluated on the actual move date and most of all they have cost me an additional 7500 with respect to the contract change under force and the loss of furniture. My contract was different by 4000 and my damage to furniture and lost items is in excess of 3500.

Nicole of Pasadena, CA March 25, 2009

HORRIBLE customer service. Signed a contract to deliver by a certain date and failed to meet those deadlines. NO communication from their company to the customer.

Forced to live out of a hotel for 2 weeks due to their lack of response.

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