The Hartford - Homeowners

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Geoff of Boulder CO (04/28/08)
My 91 year old mother left her home to move in with me. The Hartford had all of our contact info. We never received any communications and never got the last bill. The only letter we got stated that the policy was canceled. I called the Griffith Agency to pay the bill and they would not reinstate it after 50 years of my father paying premiums. My feeling is that they watch for the elderly to leave their homes so that they can cancel a policy and charge ridiculous premiums for the empty house. To do this they withhold communications until the policy lapses. The Hartford is despicable.

Jeannette of Plano, TX April 22, 2008

Jeannette of Plano TX (04/22/08)
The Hartford refuses to tell me whether or not my fence is covered on my existing policy UNLESS I tell them whether or not I have a claim. I asked Lorie Kirk at The Hartford why this information would make a difference and she replied that it DID make a difference in how she would answer that question. She argued with me and threatened to hang up on me but never told me if my fence is covered by my existing insurance policy. Nowhere on my policy is a fence mentioned as either being excluded or included. Aren't insurance companies legally required to inform me of my coverage?

Rameen of Edmond, OK April 7, 2008

Rameen of Edmond OK (04/07/08)
i would just like to advise as many people as i can that The Hartford in my opinion is lying to there customers and cheating them. I was an employee there for over 6 months untill i started questioning managment about some of the things i felt to be unethical. You can call up about a rate increase and get 10 different reps. and 10 different answers. co-workers of mine were clearly making things up to cover for the companies so called increases and these practices where encouraged and rewarded, once i began digging into what the real reason for the increases where and why employees where being encouraged to tell lies i was let go.

People, honest people are being cheated by this company

Cynthia of Williamsville, NY February 22, 2008

Cynthia of Williamsville NY (02/22/08)
Western New York had a declared disaster in Oct. 2006 where we had many trees fall and loss of power for at least 2 weeks due to an unusual snowstorm. We had a large tree from a neighbor's yard fall on our driveway and some fence damage. We put in a claim for tree removal which was 950.00. We paid our deductible of 500.00 and they paid 450.00. We chose not to make a claim for the fence or a rental car since the tree blocked the garage and we couldn't use the car. We did have coverage for this, and the adjuster suggested using the coverage, however we declined. We are insured with The Hartford for our autos, umbrella, homeowners, life and all our commercial policies. It is the only company we use for all our policies. I also have coverage for loss of business through them on the commercial policies, but did not choose to make a claim for loss of business for 5 days. This is because I did not want to be penalized. We also did not claim 2500.00 damage to my vehicle in the summer of 2006 for damage caused while the car sat in a parking lot. We paid out of pocket. We do not make frivolous claims or even legitimate ones for fear that the Hartford will gouge us in higher premiums.

I am now moving to a new home. My agent gave me a price from The Hartford for about 950.00 to insure the new house (200.00 higher than other companies who don't insure all of our property, life etc.). I accepted that price. My agent called me yesterday and informed me that Hartford was going to raise that premium by 350.00 per year because of the 450.00 they paid me in Oct. 2006 for the declared disaster. I was now going to pay over 1200.00 because I one time used my policy for coverage I pay for. I looked into other insurance coverage for the same home and got coverage for 725.00 for the same coverage and no penalty for the Oct. incident. Furthermore Hartford has that claim down in their records as water damage. It was tree removal. I am in the process of moving all my business from Hartford. I already have auto coverage for one half of what I have been paying Hartford. I am thoroughly disgusted with them and the insurance industry as a whole.

Janine of Las Vegas, NV February 15, 2008

Janine of Las Vegas NV (02/15/08)
My neighbor's tree (insured with Hartford) fell on my patio roof during a wind storm. My neighbor called the report in that night around 7 pm. By 12:30 the next day he had not heard from the company. When he called Hartford he spoke with Steve Domin who refused to pay for the damage. When I called the claims department and spoke with a Steve Domin, he was rude, arrogant, short, and stated he would not pay for any part of the claim; they were not responsible for the damage caused by their clients tree as it was an act of nature. Then he hung up on me. This I reported this to his supervisor Mike Long, who called me back the next day and stated their policy would not cover the damage, unless the tree was dead; they do not cover live trees and that no policy covers trees falling on their neighbor's houses.

When I called the Claims Dept to get an address for Hartford, I spoke with a Ryan who refused to give me an address until I gave him a claim number. When I stated I did not have one, I just needed an address where he was at, he stated I need to know what it is you are sending. When I asked for the executive office's address he again refused; when I asked him what his name was again, he hung up on me. This is my first and last experience with the company. Everyone in the Claims Department specializes in extreme rudeness. I will never buy insurance from Hartford.

My patio roof and house are damaged from Hartford's Insurer's tree. If I go through my insurance company my rates go up.This has caused me undo stress and put in me in a financial bind. I am being penalized for something that was not my fault. My neighbor is wonderful and is trying to resolve this situation through Hartford, but they are washing their hands of it.

James of Kalispell, MT November 5, 2007

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