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Old Republic Home Warranty - Refrigerator

Old Republic Home Warranty • Air conditioning • Heating • Water heater • Electrical • Plumbing • Refrigerator • Microwave

Shawn of Fort Worth TX (8/4/03):
I have had a continuous problem with Old Republic. The first claim was no problem at all, but now I have filed a claim to get my refrigerator repaired and it's been a real pain. Over a month ago it was having problems cooling and defrosting. I called Old Republic and they told me it would have to completely stop working before they could do anything...totally crazy considering that they say they are not responsible for food spoilage.

A few days later, it went out completely and I called again. They gave me a work order number and the name of a contractor who would be contacting me. I was never contacted, so I called and left a message, but my call was never returned. I called Old Republic again, and they set things up with another contractor. This one actually showed up with no testing equipment and took a wild guess at what was wrong. He ordered a part, and when he came back, the part wouldn't even fit. Next he ordered another part and I was told it was a cold control. I did some research and made some calls and found out that my problem was and still is a defrost timer control. I called and told him this and he argued and told me my refigerator didn't have a defrost timer. It took him a week and half to finally get the part he ordered and come back to install it.

The part didn't fix my problem, so I called Old Republic again and they made excuses when I asked to talk to a manager. They said they would get this taken care of immediately.

Now 4 weeks later. They set me up with another contractor -- the same one who would never return my calls. I gave him the benifit of the doubt and waited for his call.Guess what? I never heard from him. I have left several messages and no calls have been returned to me. At this point I have lost a few hundred dollars in food, spent a few hundred going out to eat, lost several days off work and have been stressed to the point where I have headaches every day. This is a simple problem that any moron could fix, but it has not been done yet. I would fix it myself, but then it would void my warranty. I suppose that would be no loss considering how well their warrany coverage works.

Companies like this are giving the industry a bad name.

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