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R. of San Antonio TX (07/16/08)
First, the sales representative from KB homes said to us that we were denied for the loan and sent us to speak with another loan officer at Country Wide---- But we have very good credit, I was working in credit financing in a big bank and knew about credit regulation procedures and none of the regulation procedure were followed with us.
When I called Country Wide as per KB home sales representative suggested that when some one get denied for a loan then KB automatically send the information to another bank.(but since our credit history was good we opted to only deal with KB homes in our application) The rep from Country Wide did not have any of our information, and he was saying that he did not had our information on his desk band he needed to ask a few questions and he started with asking our names, the social security number which we did not give it to him, our home address, etc, you could tell this loan officer was new in the business, he felt uneasy as soon as I mentioned that I work in a big bank in town and Regulation Z was clearly not followed here. The country wide rep mentioned that he will have the sales rep giving us a call.
We called KB homes again to speak to a loan officer, and she mentioned that we have never been denied for a loan.
We bought a KB Home and since we moved in there have been many problems with the house. Just the first day or the closing day KB home had worker/contractor in the house trying to finish and repairing things from painting to landry room fans. We ask the contractor/worker why they were still working since we were supposed to move in today after closing and he said that they were looking at minorthing. We asked the contractor to show us what areas or to specify what he was working on so he went around and showed us the lanudry fan, paint, the stove fasn had a noise, and some other stuff around the house.
later on we left for closing on thehouse, get the keys, and come to our very first home. We visit the areas the contractor mentioned that he was supposedly working on and none of them were fixed. we had to call them several times to come and fixed, still after coming several time to the house they had done an horrible job, WOW what a dissapointment! this house had never been a home.
We called the customer service department and they were very nice butthe people they send here to the house were very rude. A female walked in here and we were trying to explain the situation and in several times she just interrupted us not letting us tell her what was going on.
Now the foundation is cracking around the corner. They were supposed to send some one to check on our foundation around 11 months of staying in the house to check on the plaster and no one ever came, a year later we found about it because another representative (male) from KB Home walked in here asking how was the 11 months visit, so we said no one came here to check on the foundation- That guy never came back--- Kb home send another one after we call to check on the foundation and they representative said oh nothing is happening this is normal as the house seat on its own and we immediatly replied that this does not seems normal you can see that the corner is cracking completely and a big piece of concrete will fall and the representative said rudely there is nothing we could do about since there are no problems with the foundation.
recently I call because the other corner was cracking and the doors some don't close, some don't open and you have to force them to either close or open. the windows can not be open> They told us to put WD40 for the windows to open. WOW!!!!!!!!! I did put the WD40 and no help at all with the windows, they still don't open.
Yesterday some one came hammer drilled the corners put ribars into and put concrete and plaster so they look as if they problem is fixed. I also mentioned to the representative at KB homes that the garage has a crack going from side to side. he still said that it had to do with how the house seat in it place. now yesterday again the Ac unit ouside stopped working around 3PM, we called KB to go over the warrant and no one have called us back.
This have been 4 yrs of horror, and kb home going around and around not fixing our home problems and the problems getting worse and worse. I will never buy a KB home again due to the way they had handled our services and warranty. The representative are rude, they act as if they do not care at all. We have been calling about the AC unit since the 1st day we moved in because one room would get extremely cold and the other extremely hot. also the upstairs would be very cold but the downstair would be hot. they have come and said that nothing is wrong with the AC unit. now the AC unit ouside stopped working and the house is hot and we have been seating here for abut a day waiting for KB homes to call back at least to see what needs to be done.
in the past 4 yrs we had lot of stress, our information had been pass around, lot of misleading information. we had to pay we our own money many of the repairs to the house. we have to slept with the windows open several times 3 lovely kids had been constantly bited by mosquitoes since we have to sleep with the windows open. The electrical bill is outrageous since house is always hot, and we have to put the thermostat at around 68*F to 70*F degrees. This house had never felt as if it was home it had so many problems. I want to move out of this house and nver buy again a KB Home. Sarah of Oakley, CA June 13, 2008
Sarah of Oakley CA (06/13/08)
We purchased our KB home summer of 2004. We were 1st time homebuyers. We finally moved in January of 2005. After the first month alone, we were already finding things that bother us. ...nails coming out of the carpet, etc. Finally, we realize that 1 bedroom turns really cold in the winter time. My boys' bedroom. We did not realize this until we have our 2nd son-Summer of 2006. Our 1st born was sleeping with us before we had our youngest. We asked KB to check if there is any insulation. The only way they checked the room was with a small camera that showed there was an insulation. After watching shows on TV about constructors not doing their job correctly, I believe that KB never installed the correct amount of insulation in between the walls. The master bedroom on the other side of the house gets really warm. So as the playroom adjacent to our boys' room. Only the boys' bedroom gets super cold on winter nights. Now, we have to make a decision on tearing up the walls making sure there is enough insulation, & if there is not enough insulation, taking days off from work for KB to fix this problem that they created. You pay this people God knows how much, for a piece of junk? They don't care. They never did & never will. KB suck!
Amy of Austin, TX June 12, 2008
Amy of Austin TX (06/12/08)
We have had several issue since we moved to our house. I call it house because it has never felt like home. Things around the house still havent been complete. We had two major water leaks (pipe busted in the heat recovery box). And also the exterior of the house is cracking everywhere. Several people have come out here numerous of time. And all they want to do is add mastic numeric paint to the exterior. I really think they are in the wrong. By the way its a 5211sq ft house!
Also in Jan. 08 I slipped off the 4th stair and broke by calvical. It was sharred in 9 pieces. I had to have surgery. And I carry around a 4 plate on my left colar. I have 6 screws and at that time 13 stiches. All KB home could say to that was I'm sorry but that is code for stairs. I dont believe any one in there right mind would use a pop out wall at the end of stairs.
During the water leak, they did take care of us. But as we go through this episode of living in a KB home it has been mind wreaking. Vincent of Jacksonville, FL June 9, 2008
Vincent of Jacksonville FL (06/09/08)
We started with KB Homes June 2007. The lot we bought had one of their service centers on it in Dunns Creek Plantation. We had to wait MONTHS for it to be moved due to a company who bought it didn't have the money to move it. So we suffered.
Once the home was started we were never asked to come out and look at the progress of the home like we were told we could do. We went and picked out the stuff for the house and they lead us to believe that what they sold was cheaper than any other place on earth. Total lie!!! Sears had everything we MUST Have much much cheaper than KB Homes.
We were told that 60 days out from the house being done we were to sign papers and get everything together. They gave us less than 30 days.We are military we need at least 45 days so we can get our BAH in order. When we went to sign papers, the payment we wanted for the house (1500) was brought up to 1800.00. We took out any kind of little up grades we could and even told them that we did not want the stove, frig and so forth put in that we would do that ourself. They got upset and the very next day put everything we did not want in by them in.
When we told them that there was NO way we could afford 1800.00 a month for a 3 bedroom 2100 sq foot home they told us to bad and also refused to give us back our 3000.00 and told us there was nothing we could do that we were in the wrong for not taking the home at the price they took it up to. We were promised 1500.00 house payment and they changed everything so we look like the dummy's.
Ricky of Clatyon, NC June 4, 2008
Ricky of Clatyon NC (06/04/08)
We purchased our home in the last part of Dec 2005. When we first move in we always had people in here working on on our home The carpet had to be replaced because of burn mark then Kitchen Floor had to be replaced. alot of creeking from the upstairs wich some has been out here to try to repair buy cutting the carpet around 6 times. Bath tub in master and upstairs hallway had to be replaced they were not installed properly. bathroom upstairs the toliet was not installed properly so water leaked and damaged the wall and floor as well as the trimming. the trimming had to be done over 4times due to contractor poor worksmanship. My kitchen had no back splash or 3 inch trim wich was paid for so water ran behind my sink.
Finally after a year long investigation going through many employees of KB I was finally given my backsplash. The air has never worked right and this day I have 2 brand new AC units that some how has leaks in both of them my floor still squeaks and my upstairs is sinking my husband has taken off several of times to try to get these cituation's fixed and they always turn out to be a no show so here we are living the worst night mere of the poorly constructed home. I am so sad to hav paid this kind of money for a house that has so many problems and to top it off we do belive that our air units are to small for our house.
We have no air in the upstairs portion of our house we were told the unit in the attic would need to be replaced for the downstairs to function properly . We were told that the unit for the upstairs has a leak out side and and it needs to be relpaced also costing us a total of 3000.00. our floor still creeks and half of our upstairs is sinking and we can not seem to get any one to stand behind there work. We have made do with alot of the poor workmanship but these three are really to much to handle. Maria of Winter Garden, FL June 1, 2008
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