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Ruiming of Winter Garden FL (08/07/08)
I just bought our house from KB Home, after we move in no even 1 month, there is a palm tree infront of my house was fall down, then I called the service guy, left message for him, he didn't return my phone call. Then I called KB home customer service, they told me that palm tree is not include worranty, but I just moed in only two weeks, I don't want pay for that. Then I pulled up by myself and two of my friends, but after two more weeks tree down again, I pulled up again, untill now already 4 times.
And inside kitch counter was broken, screen door is broken, and garage door is broken too....More and more, I don't know how they did so bad job, I can tell they use all the cheap stuff, they just want sell house, they don't care anything else Na of San Diego, CA July 29, 2008
Na of San Diego CA (07/29/08)
When we bought our home in an upscale gated San Diego neighborhood last year the homes were all large with unique exteriors. I specifically asked the sales office if this was going to be a Master Planned community because I did not want to live in one and if I did I would have moved to a different one.
Now KB wants to build small box tract homes that are half the size and 1/3 the cost of the exisiting homes and have no definition at all and on the most desirable view lots. According to KB this is now a Master Planned community and they want to change the look and feel of our neighborhood. They also claim that they cannot sell any of the bigger homes but they have locked the models to the biggest homes and do not even have some of the other models at all. It is amazing to me how they claim they can't sell them when they are setting it up so they can't.
In addition, KB calls meetings with the exisitng residents to inform them and have an open dialogue with them because they care about customer service. The only service they care about is their bottom line. Their staff has lied to us all from the beginning and when we call them on it they get defensive and huffy. The city has even told them to change their plans because the new homes would be horrible next to ours and we will see if KB comes back with new plans. It was also mentioned that our homes were mistakes from the begininng and never should have been built so large and unique. How does that make us feel after we have sunk all our money into what we thought would be a certain type of community?
If the proposed changes go through our home values will drop significantly and it will change the whole look and feel of the type of community we bought into. E of Berkeley, CA July 27, 2008
E of Berkeley CA (07/27/08)
On July 16, 2008 a neighbor left a note on my door explaining that there was a water leak on the side of my new KB HOME. I called KB HOME'S emergency number and the person stated that someone would be in contact with me shortly. I never heard back from anyone on July 16, 2008. I contacted the Pittsburg Water Department emergency line and explained the situation and they immediately dispatched a worker who inspected the problem and explained that the plastic cap that was used for the water was cracked which caused water to run down the street. I was informed that the water had to be shut off or fixed because it could not run down the streets.
I called Roto Rooter who send a person out who explained that the problem was caused by KB HOMES using a cheap plastic cap that was put on and tightened too tightly by KB HOMES and it was cracked at that time and over time more cracks developed which led to the WATER LEAK disaster. Roto Rooter explained that they had been out to this development for several problems all the fault of KB from water leaks to plumbing and piping problems.
On Thursday July 17, 2008 I finally received a call from Dan Auten who left me a message stating I just received your message and will send a man out to check on the water leak Dan left a 2nd message explaining A man went out but did not see any water leak I returned Dan's call and informed him that because KB failed to contact me the Pittsburg Water Company was going to turn off the water unless the leak could be fixed and Roto Rooter came out and fixed the problem. I informed Dan that both Roto Rooter and the Pittsburg Water Company confirmed the cause of the leak was KB HOMES using a cheap plastic cap that was screwed on too tightly.
Dan stated that it was KB Home fault that they did not call me back on July 16, 2008. He asked me how much was the Roto Rooter cost, gave me the address and informed me that I would be reimbursed as KB dropped the ball by not contacting me on July 16, 2008. I sent the bill and now KB Homes Dan Austen refuses to reimburse me for the costs incurred.
Roto - Rooter costs close to 200.00 plus water costs running down streets for 2 days. Damon of Charlotte, NC July 26, 2008
Damon of Charlotte NC (07/26/08)
I purchased this house 18 months ago and have had many problems. The air conditioning unit has a leak that is still under warranty. KB homes wont repair the problem at all. The yard has the lanscape work ever. When it rains water forms a small lake that takes days to drain. The paint is so thin that if you bruch up against the wall you leave oil from your body. The floors do squick and the counter tops in the bathrooms and kitchen are seperating from the wall.
I sent letters, emails and called. Many, many, many repsresentatives came by or called and told me why they did not honor the repairs. none of the subcontractors would return your calls and like houdini the companies all either changed their numbers or went out of business?
I have spent 2100.00 for airconditioning repairs. Painting the inside of my 2166 sqaure foot home 1400.00 and yard repairs so far at 800.00 and a long way to go. We cannot grow grass in the rear of the house. Andrea of Edniburg, TX July 25, 2008
Andrea of Edniburg TX (07/25/08)
Two days ago here in South Texas a hurricane passed through South Padre Island it became a tropical storm. Our home and eight others in our block had the exact same type of damage done due to rain . Every homeowner in our side of the street had garage celings damage caused by induaded with water. Ours had a piece of sheetrock fall off due to excessive water coming in through the roof also in an upstair window water flooded through the window and the celing.
When we called KB homes we were told that KB warrenty does not cover HUrricanes and the customer service man hung up on us. Because every single person we spoke to in the neighborhood had the same type of damage we believe it is a structural damage that was caused by a negelectful KB builders. I personally spoke to at least twenty other homeowners that had roof damage and water coming in through windows and KB refuse to honor their warranty.
Some homeowners even stated thqat they had prior to this massive rainfall had problems with water leaking through windows and roofs and KB had honored the warrenty and tried to fix the problem. One homeowner the problem was fixed the other they had come to their house four times and the water still seeks in their roof.If Kb refuses to honor thier warrenties what can we do as a unit a spoke to many homeowners that are willing to sign to hire and pay a lawyer to stand for our right we feel cheated . Our new homes are literally falling apart.
Our garage sheetrock has fallen off and our childrens bedroom is very wet and it starting to give out a very ugly smell. R. of San Antonio, TX July 16, 2008
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