Complain about a product or service

KB Home

Nancy of Fort Mill SC (09/11/08)
We were pushed to close on our home before it was really completed. We got the we'll take care of it in just a couple days; go ahead and close. You have an inspection for these things, etc. After months of not returning our phone calls we went to the better business bureau. Still, there are issues that have not been addressed. We hired our own house inspection to be done from a private agency. The list was 43 items long and this was sent to KB homes. We were away from home because my Dad passed away and KB then decided to drive up and give us grass during a drought and we were not able to water.....however since we were away from home anyway, the grass died.

KB came by last week and dug up the dead grass and threw out a few handfuls of seed and walked away. We have errosion issues in the yard. We can see daylight through the door area. One of the walls is buckling in the stairway. Floors have areas that creak and groan. KB doesn't want to stand by their product once they get you to sign that paperwork to buy the home. When the interior of the home disintergrates it is obvious to me that their products are not the best. When a repair is done by anyone of the individuals that they hire (contractors) it seems they are only spanish speaking and they harm items in the home rather than fix them! We have holes in the wall to prove it.

So far we have paid out 400 for the inspection. It will be another 20,000 to correct and landscape the lot. That doesn't even begin with the interior repairs that need to happen.

Ananias of Humble, TX August 26, 2008

Ananias of Humble TX (08/26/08)
This is my first home and there comes a point when you just give up on asking for help on the same issues or additional ones. KB Homes require you to be at the residence every time they need to do work; I can't miss work to be there over and over again.

1. The subdivision was built near the airport; which is okay but I know KB Homes knew there was going to be a runway that allowed flights to cross over the neighborhood.

2. I had a leak from the master bedroom bath leaking from the upstairs floor going downstairs. If it had not been for my wife liking to take those long deep soaking baths and me so happen to be downstairs watching television I would have never knew until it was to late. Poor craftsmanship- the contractor tighten the bolts to tight and cracks the tub under the drain release cap. Mistakes are made but this is one they knew about because it was cracked before the plate was snapped on.

3. My stairs creaked; they fixed it by replacing and re-enforcing the whole stairwell. (Now it creeks every now and then.

4. My bedroom floor and entry creeks; they came out to fix it twice nailing testing and etc and it still creeks and pops. My standing chest wobbles when you walk in front of it.

5. I have a bedroom I use as a guess room (4 bedroom house with me and my wife and my 2yr old son) this bedroom I thought the light were going out due to the construction and surge in the neighborhoods while they are building (4 phases). No there is a problem with the electrical. I smell something burning now when the breaker trips. I just found that out!

6. My boys room- one spot squeaks I did not know that until after he was born and I decide to put in baby furniture in his room (builder worker told me they don't use the proper screws).

7. I was finally getting around to decoration the game room so I was going to nail a aluminum jazz player on the wall, but when I tapped the wall to find a stud I can hear a piece of lumber dangling in the wall.

8. I painted and stained my backyard fence. It is completely coming apart; I mentioned it they came fix a panel or two. It is separating by the panels.

9. I personally believe the piping is undersize because I have the inside and outside valves wide-open and the water is the slowest I ever seen water run.

10. Sliding pieces are falling after 4 yrs.

11. I find shingles in my yard.

12. My attic door was cut improperly, they fixed it, but when I went in the attic one day the rail came off.

13. Master bath closet and linen closet door hit each other (poor construction to me).

14. The backyard fence has a green box (electrical) in the corner of the yard the builder could have or should have place the box inside the fence or outside the fence but no they placed it half way. Cutting the fence panels out around the box. Dont mention the yard is continuously sinking by the green box.

15. During repairs I found out that the builder did not even properly sheetrock the ceilings, they are patched together. Poor craftsmanship!!!! You live you learn. A 150,000 house feels like it should be 80,000.

Physical damage: The house has uneven wall and ceiling design/spackle. (Aesthetic) Economic Damage: Fixing any of these items. House values during resale. The economy is so bad I can't sell it. Houses in the area are just vacant.

Joan of Vero Beach, FL August 20, 2008

Joan of Vero Beach FL (08/20/08)
We purchased this home in 2005 romthe very start things started going wrong. Water Heater died, counterr were seperating from the walls in Kitchen and bathroom, toilets were lopsided, toilet broke, floor in bathroom peeling up, dishwasher blade was not spinning because it did not fit the dishwasher, windows were leaking, walls were leaking, windos did not open smoothly, driveway was oozing water and rust. Shower faucet would not go to hot.

They redid the driveway, fixed the water heater, tried to fix kitchen counters, reset the toilet. Leaks were worked on but not repaired, we have serious leaks around the foundation into the house when it rains, the soil they put the house on does not drain because they dug it from the lake and it is clay. Windows leak still.

We called them and they said it was not a structure issue and we needed to call our insurance, it was not their problem. I have shared this with neighbors that have had their homes built by KB as well and they have had the exact same problems and then some. Fake sewage hookups, drainage issues, leaks, Oh I almost forgot my sprinkler system went out twice as well. They fixed that.

I will NEVER buy another KB home and will share that with everyone I know. It is very sad they have gotten such a reputation and are not willing to clean up their act. Our entire neighborhood has had problems with KB

We have wall that are starting to show moisture damage. Carpet had been pulled up and dried. Base board is warping. Mold and mildew is beginning to grow.

Michelle of Summerville, SC August 20, 2008

Michelle of Summerville SC (08/20/08)
We were building a quality home with KB builders and noticed 1 week before closing that there were cracks in the sidewalk and garage floors. These were told to us that they were cosmetic but instead of buying their lies we opted out of the deal. We lost some money but gained peace of mind about our choice after speaking to people in the area about the company.

Andy of San Jose, CA August 13, 2008

Andy of San Jose CA (08/13/08)
About 6 months ago, I started to notice the hardwood glues or veneers slowly peel off. I thought it was normal but a few months later it became more visible. The hardwood looks very sad because it has been less than 2 years it had turned into something dreadful and frustrated. I believed the floor has about 21 years warranty according to KB or our builder. I made a claim with KB home about 2 months ago however they refused to fix it. They finger pointed at the manufacturer, supplier and or installation to be the one who responsible for the behavior of the floor delaminating. I guess there isn't any home owner protection when KB used their cheap supplier to build our home.

Does anyone of you have the same problem? I have two products that I used for my floor; the iRobot and Hoover Hardwood Floor cleaner. Hoover hardwood has being used one time a month when the floor gets really dirty and Mr iRobot runs weekly as it needed.

At this point I am frustrated with our builder. I hope to seek for any legal action if they ignore my claim.

Ruiming of Winter Garden, FL August 7, 2008

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