Complain about a product or service

KB Home

Rita of Tampa FL (11/11/08)
I put 5,000.00 dollar deposit to separate a Construction Lot, they request some documents which I submitted later they ask for a Letter for the down payment assistance for THA, which I told them I won't have until the closing of the transaction, so they said if and don't subbmit all they have ask after past 30 days I will loose my money so I Ms Snyder and told her I will cancelled the deal because they never mentioned to me at the time we made the deal abbout that policy; they sent a form and I signed and faxed right a way, the sales rep confirmed as received and told me I will get the money in two weeks maximun, already have passed 4 weeks since I sumbmit the form and this is the time they don't even anwer my calls. My money have been stock while they earning interest, plus I have some emergency and a this time I even have been overdraft to my bank account. I believe the minimun I deserve rom htis company is a called back and explain what is going on, my Real State agent have also called them and the company accountant and no one has return her calls either.

Right now I have incurred in some medical expense as medicine and hospital as well loose some other deals on a house purchases and also paid some bank account overdraft fee as I believe they will return me the money in two weeks after I signed the Kb Home cancellation for, plus the money is not producing any interest earning on my behalf because it have been stuck in their account as i believe they are getting interest earning for their convenience.

Gail of Raleigh, NC November 11, 2008

Gail of Raleigh NC (11/11/08)
I purchased a brand new from KBHomes in August 2007. At about the 10th month I received a letter from KB informing me of an inspection I could receive because they know a new home shifts. I was offered to have the inspection prior to the 12th month. I sent email after email asking for the inspection. My request was never acknowledged. Now, the garden tub has shifted from the wall and my kitchen ceiling has leaked water.

I have water damage on my kitchen furniture that was underneathe the leak. My kitchen ceiling has buckled. The garden tub has rust creeping out behind it.

Joseph of Carlsbad, CA October 1, 2008

Joseph of Carlsbad CA (10/01/08)
A millguard door was installed incorrectly. KB had millguard come out to inspect the door. Millguard comments were that the door is fine, but the door was installed incorrectly. Millguard went on to explain that to fix the problem would be costly,about 5,000;since they need to rip the entire door out etc. A few weeks later KB had a private contractor come out and look. Their consenses was that it wes just a cosmetic problem and that they would make the door look flush and level.

We are concerned that this improperly installed door will give us problems in the futher. Another problem we are having with KB Homes are with some of the options purchesed through KB. The water softener system. Trying to get service is almost impossible. KB has hired outside contracters who basically are not familar with the products.

Darlene of Boca Raton, FL September 27, 2008

Darlene of Boca Raton FL (09/27/08)
I bought a KB home in 2005 and i am having mold, water intrusion, leaking windows, I called kb homes and they said that my warrant is over. My house is less than 4 yerasn old i should not be experiencing these problems. Also I need to file another complaint we gave a deposit of 10,000 to KB homes for a pre-construction house, which we then found out we did not qualify for the financing, and KB homes in Orlando refused to give us back our deposit.

We have had financial struggle because of this.We never hired a lawyer because we could not afford it. Finally i found your website and i hope i get help. I have had health related issues. Also i had to pay out of pocket over 2,000 for repairs

Jimmy of Orlando, FL September 27, 2008

Jimmy of Orlando FL (09/27/08)
I am buying a new house from kb homes. They have lied to me and my wife several times. They have held up construction only to tell us that the contract we signed had the wrong price so we would have to agree to pay more than the contracted price or settle for a small back porch. we were also tell and have it in writing wherethere would be ceramic tile in all the wet areas but were told later that when away.

added 2000.00 dollars to the back porch price. no tile going in kichen. And we were told our interst would be 6.25%. Now we are told it will be 7 to 7.75% And if we back out we will lose our good faith money. Is this kind of dealings legal? Can some one help us?

Nancy of Fort Mill, SC September 11, 2008

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