Sirius Satellite Radio

I cannot believe SiriusXM is still in business! For months, I have been trying to resolve an issue with XM weather for my airplane. Literally, I've been on hold for hours over the months. Many times, I was cut off when someone finally answered after being on hold. Even when I was promised a quick transfer to a supervisor, it was 25 minutes. I'm sure glad it wasn't a typical transfer!

Sirius has a system that is designed to keep you on hold and to be transferred as frequently as possible so that you become discouraged and give up. After an extremely long hold, nobody you speak with is able to deal with your problem. They have to transfer you to someone else. After another very long hold, you get a new person who takes the same information again and decided they cannot help you either. So the transfer, hold, etc. process starts again. Sirius has a monopoly and they are abusing their monopoly position.

I bought a car that came with a few months of XM. I never used it myself, but my wife used it when she drove my car or when we went on trips and she was driving. She has XM in her car, which is in my name, and she likes it (she does not drive much at all anyway and I've always seen XM as a waste of money). I received at least 5 or 6 calls in about a week span from Sirius/XM. With every caller I was very courteous but clear that I did not want XM as I only listen to my iPod's music and that is all I want to listen to. I also told them my wife was the one who had used it while in my car and that she has the service in her car. They continued to call. The second to last caller got an angrier version of me and I told him that I kept getting calls despite having been very clear with each caller that I did not want the service.

Most of these calls came in at night (8:30 or 9:00 pm) and from different numbers, such as, 877, 800 and even 404 (my cell phone's area code). By the time I got the last call, my blood was boiling and I made them locate my other account (the one for my wife's car) and I told them that not only did I not want to sign up for the service, but that I also wanted to cancel an account that had been active for 7 years because I could not stand a company that did not understand the meaning of the word no. They made me hold and transferred me to a manager and I explained the whole thing. He said he'd place my number on the do-not-call list and asked me if I really wanted to cancel the existing account. I was so upset by then that I cancelled it and I figured I'd deal with my wife later. I am usually very calm, but I was really upset by the whole thing. This just happened a few minutes ago and I really hope I never hear from them again.

I purchased a lifetime membership in 2009 when I bought my Ford F30 truck. I traded in this truck in November 2011 and bought a 2012 Ford F350 truck. It came with a 6-month free subscription to Sirius. I called Sirius a couple of months prior to the expiration and was told that I could not cancel the 6-month subscription and transfer my lifetime subscription to the new truck until the 6-month subscription ran out. Today (May 5, 2012) it ran out. I called them to transfer my lifetime membership to the new truck and was informed that the lifetime membership was only good for the lifetime of the 2009 truck which I had when I purchased the lifetime membership. It was not transferable to my new truck. I told them that no one had ever told me that the lifetime membership was only good for the lifetime of the truck. I said that was ridiculous and asked to speak to a supervisor.

The supervisor told me the same thing. I said lifetime membership means lifetime membership. It should be transferable. The supervisor "Gerald" told me that it was not transferable and that I should have been told that when I purchased my lifetime membership. I informed him that absolutely I had not been told that or I would not have purchased a lifetime membership for a vehicle. In fact, just a couple of months ago, they again told me that I could transfer it after my 6-month subscription ran out. Gerald then told me that they would pull the tapes and listen to them, and if I was not informed about the non-transferable policy, then they would probably transfer it. It will be 7-10 business days before I will hear back from them. I am not going to hold my breath. I feel that they have misrepresented their service and would like to start a class action suit against them.

I got a Sirius XM radio from a friend and had it activated in December. I started having some technical problems starting in late March, so I contacted customer support in early April. I was told by the customer service representative that I would have to purchase a new Sirius XM radio. I reluctantly agreed. When the radio arrived and I went to activate it, I was told that it would be a second radio on the account. I was charged $33.11 for the radio. I complained since I only wanted to resolve the issue with the reception on my current radio. I was given a number to send the second radio back and was told that I would receive a refund once they got the radio. They also said that the radio I had was under warranty and they sent me a replacement radio for the one that did not work. I also returned the defective radio.

I got an email from Sirius each time that they received one of the radios. I got my credit card bill. Not only did they not give me credit for the radio that I returned, but they had charged me $35.91 for three months of programming on the second radio. I did not approve of this charge and had no knowledge of it until I got my credit card statement. My credit card company is returning the $35.91 charge. However, Sirius XM said that they want me to return the radio that I have in order to get the refund of $31.11. The radio I have was supposed to be free under warranty and if I return it, I will not have a Sirius XM radio, making the programming package I have useless.

I have called every weekdays to try to get this resolved and I am on the phone for at least an hour every time I call. I get a different story every time I call. No one is cooperative or helpful. I am furious that they would charge my credit card without my knowledge or permission. I am furious that they change their story every time I call and will not give me a refund on a radio that I have returned. I am sorry that I ever signed up for their service.

I recently purchased a car from Honda, and it was my understanding that my new car would have a three-month free subscription to Sirius XM radio. When my husband and I brought the car home, our Sirius XM radio was working, but the service was abruptly disconnected without any notice within a day or two thereafter.

I waited a few days to see if my Sirius XM radio would be reactivated (I assumed they were waiting for information from the dealership). However, when another week went by, and it wasn't reactivated, I called Sirius XM, to try to find out what happened to our radio subscription. I talked to a customer service representative, and I was told that my radio subscription was deactivated because "there wasn't a phone number associated with the account." This statement surprised me, because my phone number is clearly listed in several places throughout the sales paperwork that I received when I purchased my car but apparently there is some sort of communication disconnect between the dealership and Sirius XM.

At any rate, I asked the Sirius "customer service representative" if we could start the clock on my complimentary Sirius XM subscription with the date of my phone call to the company (i.e., since the Sirius XM radio stopped working through no fault of my own right after I purchased my car). I was told in no uncertain terms by the Sirius customer service representative that this was not possible. I then tried to ask another question, but the phone line was completely silent. The Sirius "customer service representative" had just hung up on me. Long story short, it took many more phone calls to finally get our radio subscription reinstated -- meanwhile the clock was ticking on our complimentary subscription, with no hope of getting the end date adjusted. Our complimentary subscription ran out last month.

I was initially very excited that the car that I purchased was equipped with Sirius XM radio, and I was looking forward to using the service for many years to come. In other words, I was fully expecting to convert my three-month free trial into a long-term paid subscription. Our complimentary subscription ran out last month, and I decided that we would not renew the subscription, as I am truly disappointed by the very poor (down right rude!) customer service that I received from Sirius.

Now that we have decided not to renew the subscription, I find it very ironic that Sirius XM is now very attentive. They call both my husband and me daily (multiple calls), and send at least a couple of emails each week!

March of 2011, I told the Sirius agent I did not want the year subscription to renew in 2012. But guess what? They automatically renewed the subscription and are telling me that I owe them $30.00, which I am disputing. They just assured that this former customer will remain a lifelong former customer and never subscribe to any future services from their company. I suspect issues such as these will hurt their business beyond repair.

My husband and I have two active accounts with Sirius XM Satellite Radio. For the past several months, we are receiving bills for 3rd account, but my main problem is the hold time when you call. The telephone hold time is so long. We always give up and try another day. We have never talked to anyone concerning my issue. We have tried 6 times to call this company and get stuck on hold for hours. I am currently on hold and have been for over 3 hours. The number I am calling from is 863-875-4431, just in case they would like to check their phone records to verify my hold time. This is no way to treat customers.

You sign up over the phone for a year of service and then when you try to cancel any type of auto renew, they don't.

I want to start a class action lawsuit as it took 2 months to get Sirius XM to address my issue of having two lifetime subscriptions and they did not want to transfer them. I got the customer advocacy team involved and they still say they can't add a data plan without me canceling my lifetime and paying an annual radio + annual data plan to work on the same ESN Radio - it's a scam in order for Sirius to try to make more money. I want to form a class action lawsuit.

Back on August 19, 2011, I spoke with a customer service representative to cancel my Sirius Satellite Radio. They offered several lower cost options, but I insisted that my service not to be renewed and be cancelled immediately. I was advised that my service had a credit on it and that my service would end on January 26, 2012. I again requested that there be no auto renewal. It was confirmed by the representative that it would not auto renew, that I owed nothing and that my service would end on January 26, 2012. I am now getting calls from a collection agency telling me I owe for some 5-month plan that their system says that I authorized (which I did not). I tried to resolve this with Sirius, but they just deferred me to the collection agency even though the two representatives I spoke with both confirmed that there was a record that I requested cancellation back in August of 2011.

I originally called them back in 2010 and requested no auto renewal, but they auto renewed it anyway. I paid it then and let the representative know when I called in August 2011 what happened with the 2011 renewal and that I did not want it to happen again in 2012. Unfortunately, it appears there is no way to end a subscription with Sirius and they can bill whatever they want. Any advice that anyone has on how to successfully resolve this would be appreciated.

We were contacted by Sirius XM in January/February 2012 multiple times. Each time, we told the agent that called that we would not be renewing our service for another year and to cancel our account. We were repeatedly asked to 'update our contact and billing information' and each time, we confirmed that nothing had changed but that we would not be renewing service.

Fast forward to April 2012, we checked our mail and have a notice from a collection agency stating that Sirius XM has placed our account with them for collection. Excuse me?! We cancelled our service with each agent that we spoke with. When we called Sirius to find out why we had been sent to collections, we were told, and I quote, "The agents that contact people at the end of their contracts are sales agents only. They are only concerned with the sales of our services. They do not notate the accounts if someone states they are cancelling the service. It is not their job to do that. You should have called us to cancel and there would not be any bills owed."

Pardon me? You, Sirius, hire someone to call your customer base and instead of following the orders of the customer, you instead try to bully us into paying for a service that we repeatedly said we would not be renewing? No. I do not believe so. We are disputing this bill with the collection agency. This is piracy in its finest. Thank you, Sirius, for guaranteeing that we will never do business with you again and we will make sure that as many people as possible are aware of your scams!

I had 2 cars with Sirius Satellite; 1 with 3 year contract and 1 with 1 year contract. The 3 year contract expired. The car is longer in operation. When they contacted me about the 1 year contact by email, I advised that I will not renew. They asked why. I replied that I can't afford the fee. I paid in excess of $500.00 over the term of my service. I received a notice that I owe $43.81 since I did not renew my contract. I refuse to this fee. I did nothing wrong. Thank you in advance for your help.

I received a call from Sirius/XM radio today telling me my account was past due and that they were going to disconnect service. The problem is I've never had an account with them. I followed the prompts to talk to a customer service representative. Once she came on the phone, she asked for a cc number. I told her, "I do not have an account with you. Your company called me telling me my account was past due, but I have never had your service." I asked if they could tell me who was using my information to set up an account with them.

She then informed me that I initiated their service when I purchased my new Chevy something. I told her I don't own a Chevy. I have never owned a Chevy and I've never had an account or service with them. After 15 minutes of going around in circles with her, I asked to speak to a supervisor, to which she told me I would need to provide her a cc number again before she would transfer me to a supervisor. I informed her that I would not be giving her a cc number now or ever, since I don't have an account with them and I'm not paying for a service I don't have.

I asked again to speak to a supervisor. I was put on hold and had to wait over a half hour just to talk to her supervisor! After 45 minutes wasted from my day by explaining to them that I just wanted confirmation that my name was not set up on an account with them, they still didn't understand why I was calling. I was finally informed that the name on the account wasn't mine nor was the address. But that they had possibly entered the incorrect phone number into their system when setting up someone else's account. However, when I asked them to remove my phone number and contact the account holder for a correct number, she simply informed me to disregard any more automated phone calls I may receive from them. This is the most ridiculous customer service I have ever encountered! I will never be getting any type of service with this company, when they can't even figure out something as simple as this.

I just got off the phone with Sirius to transfer my lifetime subscription to my new car. I got my car in 2010 factory installed. When I called them the first time, they told me that it was not transferable and the internet radio was included. Then I called them a few weeks later, and they offered me up to 3 transfers. So I got lifetime for my car.

When I called them today, they told me first it would be $75 transfer fee. Then, they told me that I can't transfer to an OEM radio. Why would I buy a lifetime subscription for my car when I can't transfer it to another car? I got scammed, so I told them to retrieve all the recordings of calls I made to them. I know they never disclosed that. I am so pissed right now that these frauds can get away with it. They have 10 days, and I have a feeling they are going to give me a crappy excuse.

I have a lifetime subscription which I bought in March 2008. In March 2012, the radio just stopped receiving one day. I tried to re-activate my signal 3 times online to no avail. I called the customer help line and spoke to 3 different reps including 2 tech supports. They said my radio was broken because I had no terrestrial signal, although I had full bars for my satellite signal. They said they were sending me a new radio after taking my credit card number. 2 days later, I was called by customer care after I reported dissatisfaction in an online survey. I spent 90 minutes on phone trying to resolve issue. I was extremely frustrated as we were getting nowhere. In the end, they did nothing for me. I am interested in starting a class action suit as I see from reading online that there are a number of lifetime subscribers in this same situation.

During initial sales call, they called me and their sales person said it automatically renewed. I told him if it automatically renews, I don't want it. They should have the recording. They continued the service and now put me in collections for it. When I explained this to EOCCA, they claim they don't do service without auto renew. Now, I am receiving continuous collection calls. In addition, the original conversation XM said was $27.69. They charged my card $30.93 and then sent a bill for $33.16. Thank you for your help.

We purchased lifetime subscription on 2/7/2006 for $514.99 on a portable receiver as there were no automobile built-ins at that time. We just purchased a new truck this 2012 which has a Sirius XM built-in radio. So, we called to have it transferred. We were informed that it would not be possible and that we could purchase a new lifetime for $700.00. Since we had a portable unit, they said we could not transfer. We had a portable unit because there were no built-ins available when we purchased the lifetime subscription.

Our old portable unit does not connect right and has a lot of problems due to its age. Now, why would we put a portable unit on our new $50,000 truck when it has it built-in? This is a fraudulent action to get more money from the consumers! Doesn't lifetime mean lifetime regardless of automobiles you have during your lifetime? Please help all of us who are being ripped off by another company!

I let Sirius send me a portable radio for a new vehicle. The radio did not work. I had kept the radio for a month before trying to use it. The foreign person who answered the phone basically told me it was my tough luck because I had waited so long to try and use the radio. So I told him I wanted to cancel the account. He transferred me to an American who offered to send me a replacement radio (This is the second go-around over this account, by the way). Since I was tired of getting the run-around by the "good cop, bad cop", I asked to cancel my account. I was assured that it had been cancelled.

When my next credit card bill came in, I find that I was charged over $100 by Sirius for that cancelled account. Naturally, I called, very upset. However, a very nice lady has again cancelled my account. This time I will follow up. I will never trust them again.

Sirius/XM will let you add a hundred new accounts online anytime. Internet too? No problem! Just do it yourself online. This helps save the customer money, whereas they don't have to pay live people to handle these additions, right? (Puke) What they will never let you do is cancel online, even though it would be just as easy to do so. If you call and try to do so, they will make you an offer that they won't let you refuse. So, six accounts that I have had for several years? I canceled the debit card they automatically deducted from.

Oh, by the way, they took it upon their selves to charge for two months in advance long ago. What did they do in return? They did/said nothing until a couple of months later, and by then, I owed $150 or so. They started sending letters to alert me to this sudden situation but continued to charge even more. I'm going to let a couple of local television stations expose them for the frauds they are committing, and at least, I can alert the general public to know the wolf in sheep's clothing that awaits them if they care to do business with Sirius XM. Occupy99!

I recently purchased a new car and called Sirius/XM to transfer my lifetime membership to the new car. I was denied and they want me to purchase a new membership. What is the point of a lifetime membership if I can't transfer the service in between devices? I won't own the same car forever and all devices have a limited lifetime. If Sirius/XM is not able to honor this membership, they should not sell it in the first place. This is incredible, no wonder they are losing customers. This is not a good business plan. A company needs to be believable of what they offer and they need to take care of their customers, otherwise, they will not survive for too long.

I received a notice today from a collection agency saying that I owed Sirius Radio $35.92. I called to discuss the charge. Mia said she would connect me with the cancellation department. She then connected me with Chris. He said there was an error and he would credit my account but he needed the radio number. He gave me a number to call and I got Tony who gave me the radio number. I called back to talk to Chris, but was told that I could not talk to him by Franco. Franco said I would have to pay the $35.92. I asked to talk to the manager and I talked to Al. Since then, I've tried to call back to see if I can talk to Chris.

In the meantime, I decided to cancel my own Sirius Radio so that I would not be charged a cancellation fee. Jonathan said he cancelled my radio, but I became fearful because he did not give me a cancellation number. I called back and Shirley said my radio had not been cancelled. She connected me with Kaliah, who said she had cancelled my radio service, but I owe $9.83 because I received service from March 11 to today. I will send Sirius a check for $45.75, but I tore up the $189.40 check I had in an envelope to send to Sirius to renew my subscription.

Sirius contends that they automatically renew the subscription at the end of the year's subscription. This is not made clear to customers and it will cost Sirius in the long run because I will not deal with an unethical company. Also, I will make every effort to convince others not to subscribe to Sirius Radio. Enjoy my $45.75! Oh and I guess I got at least an hour of free radio as everyone put me on hold or hung up on me.

I just got off the phone with Sirius. I cancelled the service, but, they insist on billing further under their automatic renewal scam. I told them that I bought their service for a specified amount of time and did not want to renew, and further, told their rep at the time, that I did not agree to automatic renewal. Still, they're sending me to collections over the time it took them to shut off the service since they ignored common sense, and my earlier instructions. Now, I'm telling everyone I know: Hey, please tell everyone you know. Sirius has sticky fingers and is willing to try to ruin your credit through these bullying tactics. Good companies don't have to do this!

I paid in 2010 for a lifetime membership and then when I purchased a new car in 2012, Sirius/XM will not honor it and transfer it to my new car's radio nor will they reimburse me for any part of over $500 that I paid. This is inexcusable. They just stole that money from me ($576.49).

XM will not honor a lifetime subscription. We purchased this subscription in January 2011 for $418.96. We tried to activate a radio in a new vehicle we purchased and they are refusing to honor our agreement.

I purchased a lifetime plan with XM Radio in August 2010 for my car and paid $499.99. I traded my car in a year later and XM allowed me to "transfer my lifetime plan" to another car, but charged me $75. They referred to this as a "radio swap". Recently, though in March 2012 I made another trade-in, but this time XM Radio said I was not permitted to transfer my lifetime plan at all - not even for a fee of $75. The "new" self-made policy is that no lifetime transfer is permissible unless the radio is stolen or defective nor is a prorated refund an option. In summary, I paid almost $600 to XM Radio over a 1.5 year time period and cannot get my money back. I thought lifetime plan meant that the consumer will receive XM radio for a lifetime, but that is not the case. The XM supervisor was unfazed by the consumer being ripped off.

We've been with SiriusXM since 2007. Until 2010, I purchased a 3 yr plan. However, at the end of 2010, we were persuaded by the SiriusXM rep to buy a ~$700 SiriusXM Lifetime Plan for my old car (radio ID **). The SiriusXM rep recommended this upgrade over a 4 yr plan that I had initially purchased. The rep assured me that this was the right thing to do because this plan could be transferred to a new vehicle radio up to 3 times. This assurance was the only reason why I bought this lifetime service because why would you by lifetime service that you cannot use after you sell the car where it was installed first?

Yesterday, I purchased a new car and traded in my old car for which I had Lifetime Plan. I called SiriusXM on 3/18/12 to transfer the service to the new vehicle and SiriusXM told me this is not possible. The service stays with the old vehicle that I trade in on 3/17/12. An additional restriction was brought forth in that I could only transfer the SiriusXM service to a new car if my old car was damaged, destroyed or stolen. This new restriction was never conveyed to me when I purchased the Lifetime Plan over the phone. If I would have known this, I would never have bought the Lifetime Plan product. In fact, I was made to believe that I could transfer my service to a new vehicle (up to 3 times).

This is a bait and switch technique that is appalling. I talked with Joseph (Joe) **, SiriusXM customer service manager, about this today to find a resolution. He was unwilling to change this unreasonable perspective. We repeatedly reminded him of the above mentioned. I did initially not want to buy the lifetime and do the shorter period purchase. He told us that we got send an email document stating their Terms and Conditions which I believe we never received. He offered us $15 towards the activation of a new phone and a 20% discount on the first year service, which as you can see from the above, is useless since we already paid for it.

I would like in order of preference the following: transfer of my existing service on the vehicle that I sold to my new vehicle SiriusXM Radio ID or prorate refund of the $460 from the $700 lifetime service (which I can't use anymore), so we can apply these funds to the continuation of service in the new vehicle with a new SiriusXM Radio.

After 45 minutes on the phone and finally talking to a supervisor, I find that I am being billed for a radio account in a car that I cancelled in 6/2010. These people have the worst billing systems (if you can even call it a system) on the face of the earth. With the merger of XM and Sirius, they still maintained separate billing systems.

If you have a credit with them, they won't refund it to your card or send you a check. They keep it on their books, and half the time, they can't even find your account. If they had a clue about the damage they are doing to their reputation and the cost of addressing consumer complaints, maybe they would do something.

I am writing the FTC and my Congressman because these folks are the worst in the business. They probably won't even be in business soon. So if I were you, I would not buy any subscription plan longer than a year! This is the third time I have dealt with these types of issues, and if there's one more, I will invest the time to cancel. I am already advising my credit card provider not to accept any more charges from them.

Sirius XM TTR1 unable to connect to network - Past month: intermittent stop of network connection. I was unable to connect to network starting on 3/15/12. I called customer service on 3/16/12 and requested technical support. Twice I was connected to a billing representative in the Philippines, who continually asked me what changes I wanted to make. I requested to speak to a technical support person. She connected me to another woman in accounts, and she wanted to know how I wanted to change my account. I requested to speak to a technical support person. She told me it would take a few minutes.

After 20 minutes on hold, I hung up. I called again asking for technical support, this time I was connected to a man in the Philippines again in accounts. He was able to connect me to a person in technical support. This person said that the problem was on their end and there was no time frame as to when service might be restored to all of the table top models and no plan to contact customers with this problem. So basically, after 1 1/2 hours on the telephone, I have a radio that cannot connect to Sirius XM and there is no plan to contact customers when service might be restored.

I started paying for my radio service in my car after the one-year free period ended. About a year later, we added a radio to my husband's car and I began paying for two radios. Then I was billed again for the same two radios. I told them they were double billing me and sending me bills on two different accounts for the same two radios.

After double paying for a year and getting nothing but empty promises, and no help, I refused to pay the second bill and service to both radio was disconnected. Now I am still being billed for the other account and was told that they will disconnect my service if I don't pay them. I have no service to disconnect! The service was already disconnected when I wouldn't pay the first bill. But the "supervisor" I spoke to said my account is still shown as active and my radios are still on. They want me to pay on the second account and pay the past due amount on the other account.

I have spent literally hours on the phone trying to get help. When I asked to speak to someone in the United States that could help me, I was told there was no one in the United States that I could talk to for resolution. I can't get satisfaction. I have no radio service. I am being charged for service I don't have and I have overpaid on the account(s). There has to be a government agency that can regulate Sirius/XM and hold them accountable for their overbilling and horrible and unavailable customer service.