Sirius Satellite Radio

How do they get away with this? I setup 2 accounts by phone and specifically stated that I did not want them to auto renew. Of course, they auto renewed it and auto billed me without any notification.

I requested to suspend and then later cancelled a 2nd subscription that I had purchased as a gift that wasn't being used. Sirius has kept on billing me every 6 months for 1.5 years and is still refusing to return the funds. When I set up the 2nd subscription, the customer service representative added (and documented it in the call) a 3rd subscription that was impossible to have done at the special rate (since it was past the deadline.) Despite proving this to Sirius, they have yet to return the funds.

I paid online with a debit card. I went to my bank statement and saw that I was billed twice. I contacted customer service, which is in India. They changed story then told me to update my account so the refund could go in directly and I would not have to wait 3 weeks for the refund check. This method will take 10 business days (2 weeks -- gee big difference).

While chatting they charged me again so now they have $371.72 extra,which they claim they will refund. They offered me 10 dollars for my inconvenience. Haha, that's a credit (maybe) for next year. I checked my bank account. They charged me $1.00, I guess for the privilege of chatting with people -- a representative and a so-called supervisor. It is horrible when American companies locate billing and customer service in India. It creates a communication problem because all they do is read/write from a script. Of course, doing so takes away jobs from Americans.

Sirius has been charging me for over a year for a car I no longer own and haven't owned in a year. I contacted them a year ago when I sold the vehicle to explain I needed to cancel my service. I was then told that there's no record of an account in my name that could be located and was assured I was not being charged.

I just happened to check my BofA card statement, only to find a charge to Sirius on that statement. Upon contacting BofA, I was told this was a re-occuring charge for the past year.

I have now been on hold with Sirius for almost 2 hours, trying to resolve this issue. After being transferred and transferred and transferred, all anyone is willing to offer me is the money I have been charged in services, i.e., no refund. I am furious. This is unethical. I explained my story to every person i have spoken with and have been disconnected 4 times. This is the most unethical company I have ever dealt with. 2 hours of my time has been spent. Every time I asked for a supervisor, I am disconnected. This seems a little suspicious to me.

Both my wife and I really liked "The Village" and we're very unhappy when we discovered that it was no longer accessible on our XM radio. We like other stations, but "The Village" was one of our favorites. Oh and what happened to the World Junior Hockey Championships this year? Gone! What's next, Major League Baseball or Classical music? The company is really losing our confidence and their credibility.

Their accounting is the worst ever! I just received a collection letter, saying I owe $82.41. I cancelled their service 4 months ago. Every month, they send an email saying I owe them, or they will turn the service off. It's been off for 4 months! Every month I call and sit on hold with them for an hour, while they "check on the account".

Every month, they tell me it's okay, and to ignore the letters. Now, I get a letter from a collection agency. I called them today, and they said I owe $7.34 (not $82.41). There's no way I could owe $7.34. I only had the service for 6 months, because of the new Ford I bought. I highly recommend to anyone that gets the free service, not to ever continue with this company! This company is a scam! They are the worst I've ever dealt with!

I was driving to work this morning and my radio lost the signal and had a message to call Sirius with a number to call. It took 3 attempts for these ** to find my account. I finally got a manager on the line, they had cancelled my subscription by accident and claimed someone else had called in to do it. Long story short, I asked them what they were going to do for all the inconvenience and he said he would give me a 7 dollar credit and throw in another 5 dollars. I told him to just cancel my account and shove it. I felt like I was talking to Peggy like in the Capitol One commercial.

I also wish to register a complaint about Sirius-XM's sudden removal of the The Village from their satellite radio service. As far as I'm concerned, that channel was the only one worth owning satellite service for. You can get 10 different channels of every other genre of music. The redundancy of these other genres is ridiculous. I always purchase multi-year contracts for Sirius-XM, and it is mainly to be able to hear American Folk music. Now they want me to pay extra for an internet service to hear what I have already paid for! I will no longer buy multi-year satellite service.

I sent a check for renewal in early December, but my connection was not working until customer service finally turned it on in late January. Sirius, however, would not reimburse me for the lost six weeks of time, even though it was already paid for and by their records, they had cashed the check in early December. They said I would be given a month credit on my account, but the credit could only be used if I renewed my subscription with them. So in other words, they took my money for 12 months but only gave me 10 and change and said that if I wanted to get the rest of what I paid for, I would have to pay for something additional. Needless to say, this will be my last business with them.

I have Sirius and XM Radios and am a customer for several years. I was offered 6 months for $25 on both auto radios (totaling $50+). I was billed $208 total. When I refused to pay the total amount being billed, the transaction was processed and I requested to speak to a supervisor (all on the same call). I was transferred to customer service and was promptly disconnected. I called back many times and each time I was either put on hold (for over an hour on one call and eventually hung up) or the call was disconnected. While on hold on the house phone, I tried calling on my cell many times and every time the call was disconnected. I am still on hold on both phones at this point.

I get annoying phone calls that my service will be canceled if I do not pay the invoice sent. Well, I no longer want service so I did not pay the last two invoices. The telemarketed phone call is deceiving. Now that I have not had service for three months, Sirius bills me for $37. 90 for something I do not have. They will now send my bill to collections if I do not pay for a service I do not have! This is deceptive and greedy. Why don't you just cut the service and not bill? You are only looking for money from your annoying process.

I entered a yearly agreement for $77.00. After six months, the charged my card $100.00 for a yearly renewal. It took 30 calls, and a whole day to get my account canceled. They told me I should receive a refund in 10 - 20 days. I work in a finance department, and I know refunds only take 2-3 business days. After reading several comments, I'm going to call them back and demand a cancellation confirmation.

If they cannot provide the cancellation confirmation. I will contact my bank and have the charges reverse. They outsourced the jobs to Cairo and the Phillipines. The customer service is horrible, and the escalation process sucks. I'm a military veteran and I do not believe in doing business with companies who outsource their call centers overseas. I will never do business with them again.

My husband called to cancel his subscription in Sept before six months renewal hit the credit card in Oct. In mid to late Nov, I noticed a charge on the card for $86.09. My husband called to see why we were charge and they said they had no record of him canceling the service and they only could give us a refund for the remaining five months which we would see on the card in 10 days. In December, I noticed that the card still was not refunded and had him call again. I'm not sure how much they said they would refund but my husband requested an email to confirm the refund.

It is now January 23. We never received the email or refund and called them myself! After going over the whole story to one person, I was transferred to another to process the refund. I told the rep that I expected to get the full refund for the hassle that we have been through and she informed me that they had no record of the account being canceled and the best she could do was refund the remaining three months. I told her that it was not acceptable since we did call and they were in error by not documenting the call. She then put me on hold to talk to a manager (she probably took a smoke break). When she got back she just kept repeating to me that she can cancel the service and refund only the 3 months. Then when I told her that it still wasn't right, that we are getting ripped off, she started offering me service at a discounted rate!

Pass it on to your friends, if you cancel get confirmation #, name, date and time you called. Tell them you know they have a habit of screwing people when they cancel and they better make sure they document the call because you are recording it for training purposes.

In Nov 2011, there is unauthorized billing of $157.83 for renewal. I called Sirius and they talked me into staying but said they would credit me $70.99 on my credit card to reduce the annual fee. In Nov 25th, no credit received, I called again and was told that the credit was going to be $56.99 but they now said they did not have my credit card to put the credit through which is why I did not receive. Now, they tell me they are going to mail a check for the refund. Funny that they had the credit card when they wanted to charge me.

On 1/23/12, no check received, I called them and they insisted that I should have received it and they would give me the check # so I could check my bank. But I did not receive it so why would I check my bank, Ms. Middle Eastern lady who only speaks broken English? I asked to speak with a manager and she put me on hold for which I waited a long time then the phone just went dead. I will discontinue my membership as soon as it is renewal time.

I started a Sirius account on my Chevrolet Silverado that had expired XM programming that came with my vehicle. Last year, I was delighted to discover "The Village" and it soon became my favorite station.

Today (1-19-2012) when I turned on my radio, to my surprise and total disgust, I discover Korean music on the channel that The Village used to occupy. (Nothing against Koreans, I just liked "The Village. ")

This was an arrogant abandonment Sirius made for customers like me, who were delighted to have a contract for programming. I will not renew my account because of this callous change to my service. What a blunder on the part of Sirius. You lost me, and I suspect lots of other angry subscribers because of this one, stupid lapse in judgment.

Sirius XM removed The Village station from their channel lineup with no notification. A Korean station has been substituted. No notice was given. Numerous calls to XM only produced the comment that it was a "management decision". XM has stolen a service that I paid for. They said I could cancel and receive a refund. They would not say why the Village is no longer available except over the internet at an additional charge. They would not understand that internet was of no use with the two radios that we use. The telephone personnel do not care about their customers.

I signed up for lifetime subscription of XM when it first started. Now, it is all one known as Sirius. I bought a new vehicle, which of course has Sirius. Damn company will not let me transfer my old to the new. It would be nice to find out what can be done to correct this. I don't believe the consumer should have to pay when a company merges. They should allow the transfer to be done at a minimum, if not free transfer. Guess one needs to post and create web sites about the ** customer service and dedication to its listeners.

I have had a subscription for several years to XM Radio, which later became Sirius XM radio. I, and who knows how many other people, listened almost exclusively to The Village. This satellite radio station is the only one I know of anywhere to carry a comprehensive folk music line-up. Without notification, Sirius XM dropped the station for Korean music, a move that astounds those of us who listened to The Village. Can there really be more people who would listen to that? To add insult to injury, they moved the station to their internet listening lineup, but are charging us extra to listen. The congress has long supported diversity on the airways. I can't help but feel that, by dropping this station, Sirius XM has violated the spirit of this diversity, if not the legalities.

I got a 5 month promo and specifically asked them if it auto renewed to which they said yes but we can override that if you talk to a manager. I went through all the hoops with the manager and was recorded, etc. So now I didn't realize I was re-billed at regular price a few months ago. I was lied to and I called to complain. I got managers and nobody was willing to do anything. I asked why I wasn't even notified with a bill or a statement and they said it was impossible to override the auto renewal and that the only way to get a statement is if you don't have a credit card on file. The only email I received was after my supposed renewal date, saying we want you back and was for $77 for 12 months.

Well, I was billed $86.90 for 6 months and I would have gladly taken that deal had I known. I told the manager that I would be happy if he extended that same offer back to me and he said he would give me another 6 months for $66. So that means I would be getting the year for about $153. He made that sound like a deal. I told him I would leave and never renew if he didn't do something to help me out since they flat out lied about renewing me. He wasn't able to offer me any better so I cancelled. I have no intention of ever going back to a company with dishonest and deceptive business practices who also have terrible customer service.

There should be a class action against companies like this who auto renew you at full price and also claim they have no responsibility to send a receipt or statement or email about it. Unfortunately, I didn't pay attention to my credit card statement so I couldn't cancel earlier. I didn't realize I was being lied to, however, after the pains I took to make sure this would happen to begin with.

In mid to late December, I contacted Sirius to update my credit card for my quarterly billing. Upon completion, I was offered "for just shipping and handling of $10.81, a new radio at no additional cost". My radio is built into my Tiguan so I had no need, but I asked Jade (I think) if my husband who has a separate subscription with an old radio could use it instead. She looked at his account and told me all he had to do was call in and activate the radio under his name. Sold! Then she told me there was a 2 for 1 offer with no additional charge. I asked her, "so I get 2 radios with just 1 shipping fee?". She said yes.

Well imagine my surprise when I received my package and there were 6 radios in there. I went to my American Express account and got an even bigger surprise by being billed three times for the $10.81 shipping and $89.76, three times as well. So I got on the phone and first find out that they automatically enroll you in a subscription program and multiple transfers, hang ups, etc. and 88 minutes later, I was told that my account would be credited within 48-72 hours. She gave me the total and I said "no, the total was $301.71". She said that shipping will only be refunded once they received the radios back. That was 2 weeks ago and I have yet to see the credit. The radios were shipped back on 12/30 using the return labels provided and signed for on 1/5 by someone named Moranda.

At no time during any conversation on the initial call was I told there were automatic subscription fees added to the "special" promotion. If I had been, I would have said no thank you since I have no need of that. Not only was I falsely sucked into buying something I did not need, I am also paying interest on it. The system Sirius has of the team not having "access", not being "able" to and having to transfer you to various other people without the ability to directly get to that other person is extremely frustrating. No matter how often you ask, there is no manager to speak with. I typically would not wait on the phone for as long as I did, but each person told me it would be a "very short" hold time and I was so far into it that I figured I might as well wait. It certainly served me no purpose since I am still waiting.

Overall, an extremely bad experience. I submitted this same verbiage to their customer care center and was told "this was being investigated" and 24-48 hours from now, someone would get back to me. Imagine my surprise when nobody did. On hold this morning for 45 minutes, only to be told "we are still working on it". I said, "well, I am at work and do not have time to wait. If you will email me once the credit has been done, I would appreciate it". Imagine my surprise when 6 hours later, nothing. So fool I am that I got on the phone again. I found out the credit has been processed, but minus the shipping. On hold now for 21 minutes to speak with some non-existent manager! They are horrible! Sadly, there are not many choices when it comes to satellite radio choices. But believe me, if there were, I would make a different one.

35 minutes and I am now talking with the supervisor Michael and he started off by explaining the $267 (not $301.71 charged) refund has been done. So I went through my spiel again and he then started talking about the $75 cancellation fee for disconnecting the subscription I never ordered. I may be finally making some progress as he keeps "seeing" what happened! According to Michael the supervisor, I am owed $301.43. I took it because I'll eat the .28 cents just to be done with this! All in all, the most horrible experience I have ever had with any company I've done business with. Total time aside from emails and just general aggravation with the whole situation was just over 3 hours on the phone. If I hadn't continually called, I would have not received any refund since nothing had been applied prior to my repeated calls today.

People should be aware of this company as they do not care about their customers and have no problem with bad service. Say they are "sorry", but don't mean it or back it up with action! I may add more if my refund does not materialize in the "5-7 business days" I was just told.

I am a US Marine who went overseas on orders with my family. I say this not because of entitlement but because we are protected under the Soldiers and Sailors Act for companies who take advantage of us when out of country. I called SiriusXm to cancel all of my services. The radio in my car was cancelled but the two portables were not and I was continually charged from 2008 to 2010. Once I discovered I was being charged for the two portables I no longer use, I contacted them and was told they will not refund and I should contact my credit card provider to reverse the charges and investigate.

I spoke with a supervisor who would not let me talk to anyone above him. His accent was horrible and tough to understand and he stated his name was David *** and refused to give his employer ID. SirusXM does not care about the customer and only looks out for their shareholders. Terrible company with terrible customer service.

I have a lifetime subscription and was told I can transfer my service to a new radio when needed for no charge. When this was necessary they attempted to charge me $75 to make that change after complaining and threatening legal action they made the change for no charge but that aggravation should never have been necessary.

As stated elsewhere, customer service is a nightmare. It takes forever for them to allow you to cancel service. This is even the case if you are merely trying to transfer service from a damaged radio to a new one. Afterwards, in both cases, customer service will call you up repeatedly and give you the hard sell on why you should come back. My service ended on 1/6/12 and I have received three telemarketing calls from them in the meantime. Plus, they have a tendency to call between 5-7 pm, traditional dinner times, making matters more annoying. The radios tend to be garbage. This might not be the case if it comes installed inside the dash, but I have not had a sportster or Starmate last more than two years.

The newer FM antennas transfer sound poorly and the suction cup mounts stop working within a year. I've found the best solution is to velcro tape it somewhere on the dash. This makes a lifetime subscription pointless. The XM merger was sold as being good for the customer, yet prices across the board increased for everyone and content was reduced. But perhaps the worst part of it was that existing customers were auto-renewed without being told that the cost of a year's subscription nearly doubled.

I purchased a new vehicle in November 2008, and after the 3-month trial ended I continued service for 2 years and pre-paid. That service ended in March 2011 and I renewed the service in April for 5 months which I again prepaid in full. I was not informed that the service would continue automatically after the 5 months ran out. Needless to say I was very surprised when I received a bill saying that I owed for a service that I did not agree to. I was never told that the service would continue automatically. I called the customer service and after waiting for 5-10 minutes I spoke to someone who did not resolve the matter. I asked to speak to a supervisor and after another 10 minutes the supervisor gave me the same run around and insulted me by saying, "You should have been informed that this was an automatic renewal."

I advised him that if I had known or been informed that an automatic renewal was going to take place that, I wouldn't have renewed the service. I asked to be transferred to the billing department at which time the phone line went dead. I have never even had problems with any company in the past, but I will never listen to Sirius XM again. The customer service is pathetic and their practices are unjust. It sounds like they definitely need to be investigated.

On Oct. 20, 2011, I wanted to add one internet satellite radio to my wife's Sirius account that had one car satellite radio installed in there. I was talked into an additional car radio for roughly the same price for a 6-month trial at $35.21 for 6 months and $30 + $9 shipping for my radio in the car. I added my credit card to my wife's account and stated to bill my card moving forward. They billed us both. It took about 90 minutes and 5-6 different people to refund the money. Calls sent me to Philippines, Egypt and about 2 in USA. On Jan. 10, 2012, I see my bank statement has been charged $35.21 again? I haven't spoke with my wife yet.

I called and spoke to 10 different people for 120 minutes and I think at this point, I am cancelled. I am because their customer support is horrible and I can't waste my time, so I tried to cancel. What really is painful is explaining my issue to 10 different people, they all had 10 different stories and when it was time to tell me I was officially cancelled, they had to transfer me to the correct group for equipment refund. From here, I would get disconnected or hung-up on after I told my long drawn out problem and was sent into an infinite loop. I'm hoping this is done.

I have been a Sirius user for about four years now. My wife just subscribed to a multi-radio SiriusXM contract when she purchased her new vehicle. We have been trying to stop a Sirius radio billing, no luck. Just keep getting put on hold and stay in a loop. We have now spoken to at least 12 different people in several different countries. This is without a doubt the worst customer service group I've had to deal with. They really have no customer service. You can't seem to get a hold of anyone in the US to work with. I'm cancelling my account. Actually, I would not give them a one star. I would give them at least a -10 stars.

I subscribed to a multi-year SiriusXM contract when I purchased my vehicle. I just received a notice in January, 2012, on the same day the service stopped working, to tell me the service would be terminated if I didn't pay. I was not notified that the service was even coming due! I called to re-up my contract and was told that I must first pay the two months, Nov & Dec, that were not covered under the first contract because the service was still available in my vehicle.

OK, I gave her my credit card number and she billed me for those two months. I re-upped for another year only to be told that my year contract will continue to end in November. The representative helping me was in India so I thought maybe there was a problem that she didn't understand that a one year contract is from the date the contract is initiated and paid--in this case, Jan through Jan, as I had already paid her for Nov and Dec.

I explained that she had just received payment for Nov through Dec, and that making my one year contract retro active back to Nov, I was now paying twice for Nov and Dec. This was the first time she billed me separately for those months and in the one year contract retro active back to Nov. She said the system doesn't allow her to change my billing date to the new month and new contract. I asked her to remove the charge but she refused. Obviously, now I must get the credit card company involved and this is a real pain in the butt. I wish there was another company from which to choose!

In 2009, we bought a new vehicle and purchased the lifetime membership. We were advised that you could transfer the membership up to 3 times at no cost. After that, there was a $75 fee for each transfer.

Today, when we called to find out about a transfer to a new vehicle, we were told the membership applied only to the radio in the car and could not be transferred. After requesting to talk to a manager, he also stated it could not be transferred and suggested we "give it away with the car." There was nothing they would do.

We had two memberships. Since they lied about the lifetime membership, we cancelled the second monthly membership. They actually wanted to make a deal not to cancel this one by increasing the level of membership on this plan. We told them they already lied once and to just cancel this for good.

This is the worst company I have ever dealt with when you need to remove service. I am consistently disconnected, and then, they misrepresent the credits and charges you will incur.

I called to have them cancel my old account after they tried to auto rebill my credit card for a car I had traded in the previous year. They do not allow you to cancel your account online, but you can add new services online or subscribe online (warning sign #1). The customer rep said they needed a credit card for my new account, even though I had just paid my new account for a year in advance a few months ago. I told them not to auto rebill my card for the new account. They said that was the only option. I said fine, cancel my current account and refund the balance. The lady on the phone refused to cancel my account and kept trying to explain to me that auto rebill was a good thing.

Finally after 15 minutes, I basically had to scream at her to cancel my account. A few weeks later, I got a refund and a week later a bill saying I "owe them" $153 for another year. I tried to call and cancel (again) on two occasions and wait 20 minutes and they never answered. Still, there is no option to cancel online. Never give these people your credit card or even write them a check (they will start auto drafting your account). I liked Satellite radio but this company is bad news. I will never do business with them again unless they accept PayPal, which will allows me to cancel my subscription via PayPal and so that I don't have to give them a credit card or check.

I bought a lifetime subscription from Sirius. My radio receiver quit working. When I went to buy a new receiver all I could buy was a SiriusXM. The salesman at BestBuy told me it would work for my life time subscription. I had all but mounted the new receiver in my vehicle and called Sirius to activate the subscription to the new radio. I was told after much discussion with a foreign speaking person that my lifetime subscription was not transferable to the new radio. Even after I explained I was told when I bought the subscription that I could transfer the plan to 3 different radios, I was told they could not honor that promise.

I called back several times and continued to receive the same treatment. One representative offered to sell me a Sirius receiver without the XM for $30.00 and a $75.00 transfer charge. But after checking, she found they were out of stock. I then asked to just have my lifetime subscription cancelled and was told that is not possible. It is obvious Sirius isn't content to sell new receivers for their systems; they want to screw the people who paid for a lifetime subscription under Sirius by forcing them to buy new subscriptions to SiriusXM. I wish I had seen all of these complaints before I bought the new receiver. I intend to try to return it to BestBuy for a refund. I will not pour anymore money into this company. With such poor service, it is obvious they are on the way out.

On 7/1/11, I purchased a 5-month trial subscription which was to end on 12/1/11. I called Sirius to cancel on the morning of 12/1/11. The man I spoke to said, "Oh, no Paula you are good until 1/29/12. So just give us a call on 1/29 to let us know that you want to stop service." On 12/2/11, I was charged $32.75. Today, 1/2/12, I called to find out why I was charged. I was told that it was for my quarterly renewal, that would end on 2/9/12. I explained my call of 12/1/11 stating it was good until 1/29/12. I was then transferred to someone else. When I explained to the second rep how I had been the ending trial date was not until 1/29/12, she said, "That's unfortunate. Now moving on, your subscription is good until 1/29/12." I interrupted her three times to come back to my being lied to by the rep on 12/1/11. Each and every time she came back with "Well, moving on now..."

It was as if this is normal practice for Sirius. She then told me that my renewal was good until 2/9/12! She was talking in so many circles as if trying to confuse me, which she did! I got a couple different answers as to the two different renewal dates (1/29/12 & 2/9/12). Don't forget about the renewal date of 12/1/11 that I purchased on 7/1/11! The quarterly renewal that I was charged for that would end in 70 days was explained that they went back to the date of when I purchased my car (10/9/08) and the 3-month free trial started although, the 5-month trial I was on was to end 12/1/11. Confused? So am I! I then went back to the rep who lied to me on 12/1/11 and asked her why she is so unconcerned about their practice. Her response was, "So what do you want? Do you want compensation? Do you want him punished? What do you want?"

I asked to speak to her supervisor. She said "Very well. Do you want to hold for 2-3 minutes while I get her?" When the "supervisor" came to the phone, her attitude was as if I was bothering her with a petty matter. She said, "I will see to it that he is punished. Now, is there anything else I can help you with?" With all of the numerous complaints about Sirius on your website, I would like a response to this and to know what is being done about their practices. Thank you.

I cannot rate this business with anything but a negative. Like many others on this forum, we purchased a "lifetime" subscription for our Jeep in 2007. We were told that we could transfer this subscription up to 3 times for a $75.00 fee to a new vehicle. I even asked the CSR what happens 5 years down the road and Sirius will not honor this agreement. I was told as everyone else that there would be no problem. Today I called to transfer this wonderful "lifetime" subscription only to be told they could not.

When the two companies merged, they kept the services separate. My old car had a Sirius radio and the new car has a Sirius XM radio. How convenient for them, considering that no new car manufacturers put anything in except Sirius XM! Better yet, the first CSR supervisor told me that it was only portable Sirius radios that could be transferred. I am getting a hold of the Better Business Bureau and small claims, just on principal. I hope you all do the same.

I had 3 'active' Sirius radio subscriptions, one 'lifetime subscriber', one '1-year' or annual, and one '6-month' subscriptions. I called Sirius informing them I intended to pare down to one radio with my 'lifetime subscriber' and will allow the other 2 to lapse by not renewing their subscriptions. Sirius immediately 'interrupted service' on the 2 radio subscriptions. However, Sirius continued to mark them as 'active' and continued to bill me $235.89.

I called Sirius 3 times this year, each time speaking for 30 minutes to a 'Customer Satisfaction Team' member. Each 'Customer Satisfaction' member took my request but always needed to transfer me to an 'account specialist' (today was a "Patrick"). Each time I was transferred (and waited another 30 minutes), the account specialist answered then suddenly disconnected the call before I made my same plea to them. I persisted again today (4 calls) and finally spoke (politely) to their account specialist "Sarah" and asked those charges be removed, but also nicely slipped in a threat taking Sirius to small claims court (here in NJ it only costs $22 to file small claims suit - no attorney needed). I told the Account Specialist 'Sarah' (who did not hang up on me) I will not renew those 2 radios and will not update my account's credit card info until the charges were removed.

I received an email for a special offer of one day only on 11/24/11 to purchase radio package for $99.99. I placed the order and was assured by the sales rep that I would only be charged $99.99. I also purchased a one year plan on the new radio and renewed a second radio for another year. I received my credit card bill on 12/29/11 and found that I was charged $225.20 for the $99.99 radio package. I've spent the last hour on the phone with Sirius and either get cut off, hung up on or transferred. So far, no one can help me. I have records and copies of all transactions to prove my case. I would like to file a complaint, claim, lawsuit, anything to get Sirius to credit my bill and change their poor customer service and false misleading practices and advertising.

I was denied access to at least one of their channels. Sirius told me I could access the channel if I purchased a new radio, or paid for an online subscription. I am a paid lifetime subscriber. That implies access to all that Sirius Satellite Radio has to offer, at no extra cost, and for my lifetime. I have been denied this. I sent several (angry and getting angrier) correspondence to their customer service, but the problem was never resolved.

I began receiving phone calls. I spoke with 3 reps who all stated that they needed to "update my account and billing information". I told them that I would be happy to log on to my account and take care of it. I figured they were scamming because who in the world would call to ask for billing information over the phone? I was finally told that I had an outstanding balance and that the calls would not stop until I paid. I have renewed the account once online through the same account used when I bought the car. I was just told by an online chat rep that I was never sent an invoice or renewal notice because they did have an email address.

After I pointed out that they had my physical address, he then told me it was because I originally paid with a credit card and the account was to be paid automatically with that. Two different answers. I received a letter in the mail two days ago stating that my account would be deactivated shortly. The letter had a different account number than what was on my online account. I was told that I did not have an online account set up, and that the account number was correct. The account was no longer listed under my husband, now it was under my name. What? Upon setting up a new account online, sure enough, I have a past due balance of over 50 dollars more than I paid last year.

I am very concerned right now that if I am successful in closing the account, will I still be charged for the whole year, even though I am canceling the account less than three weeks into the renewal period? I will be happy to pay for the 20 days of service I have used. I am fortunate however, that my credit card expired and was replaced with a new number. Otherwise, I never would have known about this at all until my credit card bill arrived.

Meanwhile, they call twice a day every day.

I purchased a lifetime plan based off the sales representative telling me, I could transfer the plan to any vehicle for a $75 service charge, up to three times. In 2009, I traded in my vehicle, and transferred my service. Now, my lease is up, and I need to transfer to the new car I bought, and they informed me I could not transfer the lifetime plan, even though they can see in their "notes", where I was told I could transfer to any vehicle. They are refusing to reimburse, at a prorated rate. Customer service has been horrible. I get disconnected or hung up on, every time I press the issue. I'm looking into how to sue and file complaints. Sirius radio has been doing this for too long, and consumers should be aware. They told me, "too bad" and they would do nothing for me.

I just received a collection notice from Sirius XM satellite. I called Sirius only to have waited for 15 minutes and told that I was on a quarterly billing. My last payment was supposedly in July 2011. I'm not sure how this is so considering I had paid 1 year in advance to receive a discount on the yearly subscription. After being circulated back into the system, my call was picked up 10 minutes later.

The gentleman I spoke with said he saw multiple accounts for me. This was my 2nd car in 5 years so their accounting was already off since I had service only for 2 years in the previous vehicle. Once he looked furthered he indicated my collection was for $19.08 and not the $33.57 that my collection notice indicated. After the person handling my call put me on hold for another 5 minutes, he came back with an attitude. He informed me that I had an automatic contract renewal after the first year for a second year unless I called in to cancel. When I would not accept that explanation, I asked to speak to a supervisor and was told that he would have to call me back because he was busy. When I asked for another supervisor I was disconnected.

Sirius refunded me much less than they owed me. When I called and point the problem the Sirius representative will simply hang up on me when I finally get through explaining the situation. They also lied to me when I signed up. When it comes to billing they are a complete fraud. Sirius, beware! We will never use Sirius again.

A new car came with 1 free year of satellite radio and Travel Link. Sirius refused to give me the free year. I have contacted Chrysler and the dealership and they still refused to give me the service.

We purchased two vehicles with a 3-month trial period of XM Premier with NavTraffic. We received a solicitation to continue our service. I completed the forms for both vehicles to renew for 3 years XM Premier with NavTraffic. Our credit card was charged for $566 and $564. We were not receiving all of the channels associated with XM Premier. We contacted Sirius XM on Sunday, December 18th. We spent 45 minutes on the phone with a customer service representative who insisted we paid for XM Select with NavTraffic. We actually have a paper that says we are XM Premier with NavTraffic. Upon request to speak with a supervisor, our call was disconnected. We again spent 1 hour and 20 minutes on the telephone with Sirius XM on December 23. We spoke to a supervisor who told us the paper is an error and he would need to collect additional money from us for us to be XM Premier with NavTraffic. He offered to escalate the issue but indicated it would take 3 to 5 business days to receive an answer. We are disputing our credit card charges for the XM packages, and it is unlikely we will use their service again.

I initiated service on 4/28/2010 and was told by the Sirius sales rep that I could pay for a two year contract for $282.49, but that anytime during the contract life I could contact Sirius to upgrade to the lifetime (of the car while owned by me) service for an additional $178.70.Also, that during the two year period it would be based on the rates at that time. I called on 12/20/2011, well within the two years, to upgrade and pay the $178.70 and was told I could not do that as there was no such "notation" in my file. I asked to talk to the next level and after waiting a long time, another person said the same thing and then the connection was lost. I called back and started the same process again and again the connection was lost. I never would have paid for the two year period if I had been told that there was no upgrade feature at the prices then. I feel this was a form of "bait and switch". I gave up after being disconnected twice and called to ask the representative to terminate my service.

I was transferred to another person, after a great deal of more waiting time, and explained my situation and was told that they have no power to do anything. The first person on that call told me how bad the lifetime service arrangements are and that I should consider an extension for a few years again, at more money than I was initially told I would now be paying for lifetime. I requested my full $282.49 back, but was told that they could only give me $61.84, based on the time remaining even though I never would have purchased this if I had been told that upgrading would not be based on the initial price in the first place.

My service was cancelled per my request, but I noticed today that no credit was issued to my credit card. I called Sirius and was told that that arrangements were made to send the refund via mail and that I should receive it in three to four weeks even though when I paid them money, the money was needed at once! It seems that Sirius has little regard to their customers.

I purchased a vehicle with Sirius installed. They sent us a letter giving us a trial subscription which we let expire. Since that time I have received eight phone calls regarding purchasing their product. I have told every one of them it is my husband's truck and they need to call back after he is off work and at home. They can't seem to accommodate that request. I told the seventh caller to just remove our name from their call list but seems they can't handle that either.

My experience echoes those posted here. I have a dysfunctional Sirius stiletto 2. I have tried to resolve for over a year. Apparently they don't keep case notes. We also have 2 lifetime Sirius memberships. After numerous calls and multiple conflicting scripted answers, I was assured I could transfer my lifetime to an XM device. I went out and bought XM device, only to learn upon activation that it cannot be done. The primary user has a disability and Sirius does not have a device that he can use. It has been escalated with no guarantees. This treatment and service screams anti-trust violations. It also screams class action, but anti-trust is probably the better alternative for the consumer. I am also a shareholder, so I do acknowledge the business aspect; however, treating customers in this manner is never good business

I called to speak to a rep about a deal I had received to open up my old account again, to receive a discounted rate for 6 months and to see if I could purchase a new radio for a discounted rate to combine the two deals. I was assured by the rep that I could do both. Once I gave her the credit card info to open up the subscription, she tells me that I cannot get the radio at a discounted rate. i told her to cancel the account.

She refused and hung up on me. I called back immediately and spoke with the cancellation dept and told him what happened. He assured me that the subscription was cancelled now and that the rep would be dealt with. The charge has since gone through on my credit card. I want my money back and these people to stop lying to the consumer and ripping them off!

This was likely the worst customer service experience that I have ever had. If I treated my customers like they treated me, I would be out of business very quickly. I purchased a Sirius lifetime plan in 2007. When I purchased the plan, I was informed that since I get new company vehicle every 2 years, I could transfer the plan to the new radio. Even though their fine print says you can't and it was notated on my account. I would be willing to pay for the ability to do this if so needed even though it takes them less than 2 minutes to make accomplish the deactivation - activation process.

Well, tried to do that today and was told by Casey that "I was out of luck and that I was lucky that someone did that in the past". Okay I said, please just deactivate the current radio since I no longer have that vehicle. Nope can't do that either. I asked what my options were "purchase another radio and activation plan and mount it in your new vehicle otherwise whomever bought your vehicle will have always have access to your lifetime account". I guess I should mount it right next to factory installed radio. When I asked to speak with a supervisor, he told me their communication system was down and he could not reach a supervisor. I told him I would stay on the line with him until he could and then Casey said there were no supervisors in yet (10:30 am). This company is a complete joke. I want a way to use what I paid a "lifetime" subscription for and in a way that any reasonable person or company could expect.

Terrible customer service. They just hung up for the 5th time in 4 months. I'm telling them to cancel my service and they keep trying to upsell you! I politely told the guy, I just can't afford it, I don't want it, quit trying to upsell me, quit sending me invoices, turn it off. Let's hope it works this time! I don't understand why zero is not a choice on the stars? This company has failed to honor my requests in 5 tries to date.

Horrible customer service. I was simply asking how to find the reactivation button online for one of the radios we own. This is the third time I've called over the last year and every time I have talked to the worst representatives. After asking for clarification, the rep hung up on me. They are from out of the country and treat customers terribly! I own a business and would be closed if we ever treated someone like this. The reps do not care if you can understand them. I was being very respectful as language barriers are not a problem for me. They are instructed to hang up if a person asks the same question already answered. I waited 20 minutes for this!

You people are the worst. I've been trying to get a device so I can listen to Sirius in my home. I have a Sony receiver Sirius ready model #STR-DN1020. I've been told that the device I need is free and all I had to do was pay $8.00 in shipping fees, which I did. That was 3 weeks ago and I still haven't received it yet? I've been calling for 2 days steady and can't get a straight answer yet. It would be nice if you would hire people who understand my language, English. I am totally disgusted with your company. I have an account with you for 2 cars and if I don't hear from someone soon, I will cancel them and file a complaint with the attorney general of Boston, MA. The problem is I like your radio stations.

I became a subscriber when the Stern show came on board. No other content Sirius has is worth paying for. With the new contract, the Stern show averages about 6 shows per month. This is down from about 12 per month when the numerous and lengthy vacations are factored in. So now, they have no content worth paying for.

Contacting Sirius to cancel service is virtually impossible. All their communication is geared solely to initiating service. All the contacts made with their staff resulted in redirection as it seems staff is single function oriented and unlike customer support which is in the Philippines, the cancellation group is officed on the dark side of the moon.

Stopping payment was the only way to get a reaction and the reaction was a request to pay up as to avoid cancellation. Woo-hoo, finally a way to cancel! The cancellation notice said I'd be forced to pay for one more month before they cut me off. That is better than continuing to pay month after month for a product that is of no value. Does Sirius send a final bill? No. The dirt bags refer me to a collection agency. Really? At least, I take comfort knowing that the sleazy collection company will get my money and not those weasels.

Sirius renewed my service without my approval (Acct # 1640179) and is charging me $38.67 which includes a $5.35 late fee. I tried for three months to cancel the account and was finally successful on 12/9/11. I was told that the account was finally closed but I was responsible for the renewed account bill and it will be transferred to a collection agency if it was not paid. I do not want to pay the bill since I did not request the renewal. The collection agency action will eventually hurt my credit rating.

I've been a customer since 2004 with Sirius radio and last year, I paid for one year of service. So this year, the service ended and they continued to give me service month by month. They charged me two months and they told me that I should have known that the service would go a month to month after the year of service I had payed. I told them that my life does not revolve around my radio and I don't know when the last day would be; all I know was that I had one year of service and when the service was cut off, then I would know that the service was over.

They gave me service for two months, then they sent the bill to collections. Customer Service with Sirius says that they can't remove the charge and help take care of the $30 bill. Sirius says that I have to pay and the only help they can provide is take my payment over the phone.

Three times, they have put me on hold for thirty minutes saying that they will get a supervisor. I need help with this.

They will not cancel our account until we pay. They say it automatically renews and can not be stopped until we pay. I received a call and agreed to a trial period which they charged me for. We don't use it and don't want it, but they refuse to stop the account until we make another paymenttotal rip-off. Scammers!

Have used XM satellite radio for several years. When the renewal came for $199 for one year, I called and canceled the service. Was offered a better deal not to cancel but declined. Two months later, I received a letter from a collection agency requesting payment for two months of service. Spoke with Satellite customer service rep who basically informed me there wasn't anything that could be done. It would have been nice to have received notification from XM that they had decided to continue my service (even after I declined and canceled) instead of hearing from a collection agency.

We received an email yesterday, advertising a Sirius XM Tabletop Internet Radio for sale for $74.99, 50% off of the original price. The price was to take effect today. I checked yesterday online to see if it was available. They were already sold out. I called and spoke to their representative and was given a sales pitch, trying to sell me the same radio. I said that I wanted to order it and she said that they were out of stock and rain-checks were not available. She also stated, upon me asking as to why, if the radio is not available, she just tried to sell me one and she stated that it was what they were "told to say".

I checked again today and they are still out of stock. This is false advertising and I think that if they aren't going to have something available, they should still the radio to be ordered and simply ship them when they are available. This page says that the radio is still in stock: ** This page says that is out of stock and unable to be ordered: **

In Oct 2010, I purchased a 2010 Jeep with a complementary 1-year subscription to Sirius through Jeep. A couple of months later, I replaced the radio with a OEM sat/nav/radio and tried to transfer the subscription to the new unit. Sirius told me they couldn't transfer the subscription even though it was in the same vehicle. They talked me into a lifetime subscription for $553.99 with the ability to add 3 radios to the subscription (my online account at the time displayed I had the ability to add two more radios).

In July of 2011 we traded the Jeep in for a new Ford. I tried to transfer the service to the Ford and was told that lifetime subscriptions weren't transferable. I explained to them that I was never told it was not transferable and they finally transferred the subscription for $75. My online account still displayed I had the ability to add two radios.

On 12/03/11, we bought a second car with Sirius and I tried to add it to my lifetime subscription. When I called, they said my radio was currently in use even though it was not receiving any channels other than 184 with the message to call Sirius. After 10 minutes, they said they fixed the problem but told me I needed a new subscription for the new radio. I explained the above story to the rep who told me that my account only showed activity back to July 2011.

None of my prior account history had been saved and there was nothing they could do because those were the rules. My online account no longer displays the ability to add two radios. She also kept telling me the rules changed in '07. I kept telling her I never had a Sirius account until 2010, but it didn't make any difference. These people are scam, they don't provide written contracts, just a letter welcoming you to Sirius with your account number and ESN.

I was a Sirius Satellite Radio subscriber for several years. Approximately 5 months ago, my in-home radio stopped working. I phoned the company 10+ times but could not get radio to work. (Mind you, they were automatically debiting my credit card despite the fact I had not reception). In Sept. 2011, I told them to cancel my service. Then they offered me a free in-home radio if I allowed them to charge me for several months of service to the tune of $75. I agreed. However, the replacement radio arrived and it was for a car. It had no speakers so I could not use it. I had to send it back which cost me $$$. On 11/10/11, I phoned them again and spoke to Rachel. First, she said the $75.00 I previously paid was, non-refundable.

When I explained to her that Sirius Radio had thrown me under the bus, i.e., no service for 4 months; sent the wrong radio; and that I had made numerous phone calls and sent numerous emails. She decided to credit my credit card ending in the amount of $86.29. She said my refund would take 7 to 10 business days to appear on my credit card. On 11/30/11, no refund was received so I called them again. This time I got a man who could not speak English. He told me my refund was sent in the form of two checks on 11/14/11. I asked where they were mailed from and he said Arizona. It does not take 2+ weeks for the USPS to deliver mail from AZ to CA. He then put me on hold and came back and said I needed to allow 4 to 6 weeks for my refund checks to arrive. Really? I then asked him why Rachel had lied to me by stating my refund would appear on my credit card within 7 to 10 business days he had nothing to say. Stay away from this company. They are ripoff artists.

I purchased a lifetime plan based off the sales representative telling, me I could transfer the plan to any vehicle for a $75 service charge up to three times. I traded that vehicle in, and they informed me I could not transfer the lifetime plan, even though they can see in their "notes", where I was told I could transfer to any vehicle. They are refusing to reimburse, at a prorated rate. Customer service has been horrible. I get disconnected or hung up on, every time I press the issue. I'm looking into how to sue and file complaints. Sirius radio has been doing this for too long, and consumers should be aware. They told me, "too bad" and they would do nothing for me.

I spent over 3 1/2 hours on the phone with various Sirius XM customer support representatives on 11/28/2011, being transferred from representative to representative with not resolution. I was disputing a bill I received for a Mariner Package that was cancelled but yet I was still getting billed. I had three different representatives hang up on me who refused to transfer me to the next level of customer support. My only resolution was to cancel all five of my accounts. After I was transferred to the cancellations department after 45 minutes, I was told that without the exact radio number I was cancelling she would be unable to cancel the radio. I told her it was the only account with an open balance. She stated she could not see this information.

I told her the gentleman that had transferred me had the information on his screen. So after going round and round with this woman, I told her just to cancel all my accounts and that should take care of the situation! She hung up on me!! I called back and eventually got all my accounts cancelled, but it took over an hour. I think they make you hold, hang up on you and refuse to help in an attempt to keep you frustrated so you will not call back.

Also, a refund check of $90.00 was requested on July 28, 2001. They told me the check was mailed on October 20, 2011. I told her I never received the check and she told me there was nothing they could do about my not receiving the check. She suggested that I contact my bank and mail carrier! I asked her if she was insinuating that I received the check and was lying, because unless I received and deposited the check, my bank would have no knowledge of their check! I will be getting a refund check of $160.51 for my cancelled service via check. I will be very surprised if I ever see these checks. How can it be possible take three months to issue a refund check? Life is very busy and they appear to be banking on that fact and that people will forget about the refund check! I am supposed to get a credit on my American Express for $184.30 and they told me this could take eight weeks. I am disputing the charge with American Express. Please do something about this company. I wrote a letter to Sirius XM this past summer stating my poor experiences.

First off, I keep very detailed records of conversations with XM due to previous billing discrepancies. After canceling my account on March 24th, 2011, I continued to get billed for service. One bill debited in June and then fortunately I had fraudulent charges (unrelated) and my card was cancelled. Apparently, they continued to charge and sent an outstanding bill to a collection agency. After spending an hour on the phone with them today, their customer representative basically said that even though the facts were correct as stated, the charges would stand and eventually my credit rating would be dinged if I did not pay the collection agency. At this point I surrendered as the amount of the charge ($27) wasn't worth any more time.

Since I now have a new car, I requested the representative to start service on that vehicle based on the email rate I had been sent by XM several times ($25 for six months). She said that was fine and we opened a new account. Still somewhat skeptical, I checked the account online and saw that the bill due was for $130, totally different than what we agreed on. Tonight I called to cancel the account and encountered several long holds and at least one direct lie by the supervisor about changing the account (i.e. she never had been able to do that before, etc.)

My belief is that Sirius XM's business practices are unethical and that the customer representatives are trained to manipulate the customer with long hold times and misrepresentations to prevent cancellations. Even with great diligence, there are frequent hidden costs that are not disclosed and billing errors that are made in favor of Sirius XM. What an unfortunate business to be in, even with a monopoly on satellite radio, they have to resort to these tactics in order to sustain their subscriber "count".

Last month I tried to cancel a Sirius satellite radio subscription that was in my late husband's name. The visa used was in my name only. I phoned to cancel the radio because the radio unit had stopped working. I was told that they could not help me because the account was only in my husband's name. Even though the visa was my visa, they were going ahead with the charge even after I had informed them that the radio had stopped working. The charge for $164.89 that was coming out on Oct. 26, 2011 if i didn't send in my husband's death certificate. I said that I didn't want to send in the death certificate because I was told that unless it is a banking institution or government that I should never send in a death certificate because of all the identity theft that has been happening. I told them the visa was in my name and they had no right to charge anything more on it. They could also tell that the radio was no longer working. They put the payment through on my visa on Oct. 26, 2011 anyway.

On Nov. 9, after seeing that they charged my visa $195.75, $30.86 more than what was on the bill, I called them back and was told there was nothing I could do about it until I sent them my husband's death certificate. The extra $30.86 was for royalties. On Nov. 17, I finally faxed in my husband's death certificate because if I didn't, there was nothing they would do for me. I still haven't been credited any money on my visa as of today. I just got off the phone with them again,and was informed that I didn't send in the death certificate in time. And that as of Nov. 17, 2011 (the exact day that I faxed my husband's death certificate), they no longer require a death certificate to cancel a subscription.

As of today I still do not have my money back and they have my husband's death certificate that they no longer require, but they still haven't credited my visa.

I cancelled my service with them but they continue to insist that I have auto-renewal. And they say my bill is still accruing! They are ridiculous. They sent a collection agency after me! They are out of control! I see many other people having the same problem. I never agreed to anything that auto-renews or auto-debits for this very reason! They are a terrible company to deal with.

Sirius Satellite Radio's customer service is terrible. I wanted to transfer service from old car to new car. Well, it is not as easy as it sounds. After reading the radio ID to the agent about 4 times, he kept laughing while I was speaking, so he was not hearing my words. I then had to be handed over to another special agent who is the only one who can perform cancellations and transfers, Round and round we went.

Finally after about 45 minutes, they did it! In this process, they changed my user id and password and so everything was a mess. This happens every time I contact Sirius XM. If they weren't the only service, I would cancel in a heartbeat.

I purchased a lifetime plan based off the sales representative telling me I could transfer the plan to any vehicle for a $75 service charge. I traded that vehicle in and they informed me I could not transfer the lifetime plan even though they can see in their "notes" where I was told I could transfer to any vehicle. They are refusing to reimburse at a prorated rate. Customer service has been horrible. I get disconnected or hung up on every time I press the issue. I am an attorney and will be taking this matter up with the court.

I hope you are the correct source to handle my problem with Sirius XM Satellite Radio. If not, could you please direct me to the correct agency. My problem with Sirius XM Satellite Radio deals with their Listener Care department. I recently purchased new vehicles, and attempted to change my service from the old radios, to the new ones.

On Saturday, Nov. 19, 20112, I successfully changed my service, and was to be billed for the new service contract. The payment was due by Dec. 19, 2011. On Sunday, Nov. 20, 2011, I noticed that a "soft" charge of $1.00 had been placed on my checking account by Sirius XM Satellite Radio. Normally this means that the full amount will usually be charged to my account within a few days. I do not want this to happen. I called them at approximately 10:05 EST and spoke to a Raymond. When I attempted to explain my concern with the charge to my account, he apparently, did not understand banking procedures. I then asked if he was located in the United States, and he replied "no". I asked to be transferred to a US operator, and he informed me that the transfer was not possible, and he could not do it. I then asked to speak with a supervisor, and he placed me on hold.

I remained on hold for approximately 10 min. then the call was disconnected by Sirius XM Satellite Radio. I called again at approximately 10:22 and was connected with "Ian". She informed me that she was located in the Philippines, when asked. She also stated that she could not transfer me to a US operator and placed me on hold, when a supervisor was requested. After being placed on hold at 10:23, I finally terminated the call at 11:05.

This type of business practice is certainly deplorable. I was under the impression that all US corporations were required to provide a US customer service representative when one is asked for. If I am wrong about this, please inform me of the correct procedure if possible. As of this time, I have still not resolved my issue with Sirius XM Satellite Radio, and I am at a loss as to where to continue. My bank account was charged at an inopportune time.

Again, if your agency is able to assist me with this matter, I would greatly appreciate it. If this is not in the correct source for assistance, could you please direct me to where I may go to resolve this issue.

We cancelled our accounts months ago and we had our radio almost immediately stopped, so there was no problem there. However, today I find that they have taken out more money from our bank account, that used to be the regular amount for our quarterly bill. When I called them today, I spoke to a lady who told me "unfortunately our system is updating and so you will have to call back later."

When I asked to speak to her supervisor, she asked me why. I just told her I needed to talk to her supervisor, again. She told me she could not allow that unless I told her why. So I asked her what her name was, and with some hesitation she said, "Elaine". Then I asked her where she was located, and with more hesitation, she said, "a Middle East Country". Then I asked her for her ID number, which she refused to give me. But she then said she would put me on hold while she went to talk to her supervisor. After being on hold for over 15 minutes, I was disconnected!

We are cancelling the debit card this afternoon, and getting a new one so this cannot ever happen again. And our bank told us that they would attempt to get a hold of them also when we come in this afternoon to "fill out the necessary forms". But now I've been all over the internet and have found that there are probably hundreds of similar complaints against this company.

I did today file a complaint with our local Better business Bureau, but don't yet know how this is going to be resolved, if ever (after reading all the other complaints)! So this company is not being helpful with their mistake, nor are they a good company to use.

I contacted Sirius|XM on November 15, 2011 regarding my account. The reason for me contacting Sirius|XM is that I have yet to receive a refund in the amount of $135.35, from terminating Sirius|XM service on one of radios. On or about August 30, 2011, I contacted Sirius|XM requesting termination of service on one of radios effective that date. In that conversation, I was informed that I would receive a refund in the amount of $135.35. Also, during that conversation, I informed the Sirius|XM customer service representative that the credit or debit card associated with the account was no longer active, nor was any account associated with that card, due to me filing bankruptcy earlier that month. Since I did not have any credit or debit card at that time, I requested a live check refund from the Sirius|XM customer service representative whom I was speaking with. The Sirius|XM customer service representative said that it would not be a problem to issue a check, but it would take 3-4 weeks for the check to be processed and sent. The check never arrived, which prompted my call.

I received the following email from Sirius|XM Listener Care Support today, November 16, 2011: "We are writing to you with regards to your SIRIUS|XM account **. This is regarding an escalation on your account where you said you did not receive the refund we show was issued on 9/2/2011. We show the refund went back to a credit or debit card in the amount of $135.35 and they accepted it. Since we show they accepted the refund, you need to contact your card provider to locate it. You can refer to the refund ID ** and batch ID ** if needed. Thank you for your time." I now know that the check was never issued or sent. Thus, Sirius|XM did exactly the thing I instructed you to not do. Either your customer service representative directly lied to me, or did not follow up and take whatever actions needed to be taken for the live check to be drafted and sent to me.

Today a customer representative is asking for my credit card to charge me $70 to renew my account. I specifically informed the representative before to cancel my account at the end of that service. Now I can't cancel my account without paying them since four days had past. Is there any law suit to this company?

Sirius made unauthorized charges to our credit card without notifying us that they were doing so. Our car had a notice that said we had to call Sirius to renew, so we never suspected that they would be automatically be charging us and renewing a subscription we no longer wanted.

When we caught the charge, and called to cancel and complain, they would not return the full amount they had charged. Our satellite service had been disconnected for months without our knowledge, so we were actually charged hundreds for a service we never received.

Terrible service. Terrible customer service.

I just discovered that I have been charged for service I tried to cancel and thought I had done so successfully over a year ago. In speaking with Sirius personnel, three different individuals over the past 45 minutes, they were unwilling to give me anything but a refund for the last quarterly charge. I had signed up for their five month promotion for $20.00. Then, after using it for two or three days, I tried to cancel. They will acknowledge a phone call inquiring about my account status, but they say they have no record of me cancelling. I find their business practices to be very deceptive and unethical. I would join any class action suit to force them to change and to make proper refunds and amends to their former customers.

I have complaints against Sirius radio that have not been resolved. I have submitted complaints to the NY BBB and a consumer complaint agency. Supposedly, the company has been sanctioned. It is over the billing as I see others also complaining. What can be done? I still get a signal after two months! My account has been confused with another! There have been no consequences except that I paid the bill they said I owed, but this was a "late" bill which I never should have received. I didn't get a bill until it was past due, and like others, I never knew that I was on auto renewal. I paid for a year by check when the bill came! Now, I can't turn off the radio despite numerous calls. Can a company force you to take service?

I purchased a new GMC with a free year of XM radio. I have a lifetime plan that I purchased from Sirius just before they merged into Sirius XM. They won't transfer my lifetime to the truck because that deal was XM.

When I stated, "But you're the same", the little helper dude said "Yes, but the XM corporate side has chosen not to recognize the Sirius side and the lifetime subscriptions. All of which were sold just before the merger!"

I signed up for a free trial. Near the end of the trial period, I had used the service minimally and decided that it was not worth a subscription at the time. In case the trial automatically upgraded to a subscription, I decided to cancel my trial early. Upon visiting their website, however, I found no way of canceling my trial, or any information indicating whether or not my trial would automatically upgrade. I did find statements on their website and elsewhere indicating that free trials, in general, do not upgrade automatically. These statements combined with the fact that there simply was no way of canceling my trial led me to the assumption that my trial would not automatically upgrade, so I left it alone. However, it did automatically upgrade, and I was charged for it.

Now that I had a subscription, there was still no apparent way of canceling it. I spoke with a representative on their website, only to be directed to call them. Upon calling, I was finally able to cancel my subscription, but they claimed that it was impossible to give me a full refund. They elaborated, stating that they could refund the first month, but not the subsequent six days. I had only had a subscription for six days - the first month was in fact the period of my free trial. It became clear that it was this ostensibly free month that they had charged me for, and I had now accrued an additional six days on top of that charge. They would only refund me for one month.

They are essentially thieves. Because in the end, they only took a few dollars from me, it is not in my interest to seek legal action. However, since this could happen to many people, they are able to steal large quantities of money - taking only a few dollars from each person and thereby avoiding legal action from each individual stolen from.

Based on misleading ads, I tried a free trial. After I couldn't do what their ads implied I could, I attempted to cancel my trial. Apparently you cannot do this online. Pretty weird because you can create an account and pay for one all online, but to cancel an account you need to call within an eight hour window, even though they are in a different time zone. This is clearly an attempt to make it a pain in the ass to cancel, so they can make some more money. It is totally unethical and I am surprised that it is not illegal.I sent them an email saying I wanted my account cancelled and not to be charged. I told them I could not call at the times they are open, and they sent me a reply telling me to call.

But the time came when I should be charged and nothing happened. They charged me three weeks later than they should have. I didn't even realize I was charged until I went through my transactions item by item. It seems they try to do whatever they can to make you forget about them, then charge you when you do not realize it.I cannot believe that this company still exists. I have never encountered anything like this before.

My wife and I have been Sirius Radio customers for several years. Recently, due to my being laid off from work for nearly a year, and the ensuing financial difficulties that we faced, we did not renew our Sirius Radio contract. Sirius called many times--they call several times a day. I have spoken to them many times and advised them that I simply cannot afford their services any longer. They still persist in calling several times a day every day.

We have 3 vehicles, with 2 Sirius and 1 XM Satellite Radio services. In spite of the Sirius and XM merger, we have seen no advantages in service, or discounts. In fact, when I called to ask why a good customer with multiple vehicles wasn't being offered, recognized, and rewarded with discounts, customer services justified full price because the merger companies are 2 separate companies in spite of merger that clearly states it is 1 company.

Nearly 3 1/2 years after the supposed merger of Sirius and XM Radio, these two companies have merged in name only. They are still continuing to install equipment in new vehicles capable of receiving only one or the other of their satellite feeds and are still either unable, or unwilling to merge their customer database.

As a long time Sirius subscriber with multiple radios, I was dismayed to learn after purchasing a new GM vehicle, that because the factory installed radio was XM compatible only, that I was going to have to purchase an additional package to continue to enjoy the same programming I have been enjoying for years.

Furthermore, I was told that the company is unable to merge their customer database, and therefore, I would have to maintain two separate accounts if I wished to continue my wife's Sirius subscription. I was also told that, although, I had been receiving a discount for my second radio as offered with both Sirius and XM subscriptions.

I would now have to pay full price for both subscriptions because in reality, they are two separate companies operating under one name and I could only receive the discount if I maintained either two Sirius subscriptions or two XM subscriptions.

I was eventually offered a discount on my secondary subscription but only after threatening to cancel both subscriptions. I was also told that the discount was only good for 1 year and that my second subscription would revert to the full rate at that time.

I believe that since the merger, this company has done nothing but look for ways to further fleece their customer base and dupe the Federal Government. This is not what we, the consumer nor the Federal Government were promised with this merger. Since the merger, I've seen nothing but an increase in fees and a decrease in service.

A valued customer should not have to threaten cancellation to receive something resembling customer service. I was told point blank by a customer service representative that, "the companies have merged in name only and that this is their policy. " I would hope that the Federal Government could step in to help protect the consumer from this monopoly they assisted in creating with the approval of this merger.

I originally signed a one-time three-year contract for a new car in June or July 2008. It was a trial offer. My credit card reflects a one-time charge. In July 2011, my credit card showed a $424.00 charge from Sirius. Because I don't use the card on a regular basis, I did not discover the charge until October. I called them 17 Oct 11 and explained the circumstances. The first rep, Wallington **, asked for the phone number to look up the account, which having moved, I could not remember. He then asked for very difficult ways to look up the account: the EIN--what is that? The I.D. number of the car radio. What a joke. Then, he asked me for the VIN of the car. Again, what a joke. He finally managed to find my account using my name.

He insisted that my account was a monthly fee account, and that his screen showed monthly charges for the past three years. It did not show a charge for July of $400+. No amount of reasonable discussion would help. Twice, I asked for a supervisor. He would put me on hold each time, then he would come back with a question, trying to divert me from getting to a supervisor. He even asked for my card number, but by this time, I was not giving him any additional information. The third time, when I said "I am entitled by law to speak to a supervisor," he put me on hold for five minutes. He came back with a name of "Raul **" and when I asked to speak to him, he said that he was not in the office. I asked for the supervisor's phone number; he said that he did not know it. I asked when he would be back; he did not know and did not make any attempt to find out.

The call ended with me being on hold for over 10 minutes. The call lasted 37 minutes total. Based on his attitude and responses, I believe that the call center is taught to avoid refunding money. He disagreed with anything I said, and he was very difficult. During moments of silence on the call, I would ask him what he was doing to find the account, and he would say, "Nothing. I am waiting for you." I contacted my card and relayed everything to them. They agreed that this was not a monthly charge, and have removed the charges pending their investigation.

Tried to get information on price of "other fees and taxes" in their ads, but the only email response I can get is their request for my account number, radio serial number, and a lot of personal information. I am only trying to see if I want their service, but they seem to be hiding fee information, which makes me wonder about how ethical or honest they are.

My husband was deployed to Iraq for a year. He called to put his service to be canceled and was told it had been. Instead, he was billed for the entire year of service. When he returned from Iraq, he purchased a new truck which came with a one year trial period. He called to inquire about a refund on the year of service he was charged after asking for it to be canceled. What he was told was that they cannot do refunds, that they would give him one year for free on the radio he had overpaid on. We explained that the vehicle had been traded in, so a year of service on that would be meaningless. They told him instead, they would give him 6 additional months of service on the new vehicle.

Well, his one year trial period ends this month and he has now been told that nobody put notes into his account about any additional time. He said, "whatever, cancel my service and I'm no longer interested." We now receive at least 5 phone calls a day asking for us to renew. Each time, we tell them we have spoken to dozens of people and have asked for the phone calls to stop. We are not interested in continuing their services. Every representative tells us that they have updated the system and we will no longer receive phone calls. An hour later, the phone will ring again and we go through the same hoops as we have countless times before. Stop calling me!

Because I let my subscription expire and did not call them, Sirius is trying to bill me $35.95 and sent me to collections, claiming they continued to provide me service and only terminated it for non-payment. I told a rep with the collections company I never signed a contract with Sirius, it came with my car. She said it doesn't matter, the car purchase was signing a contract, and that I received a packet from Sirius. Well, I did not.

My subscription ended last Oct. 2010 after getting an unsatisfactory customer response from Sirius. The customer rep was unprofessional and rude. She threatened to cancel my subscription if I didn't like the terms. A week after this, my Sirius radio was no longer on air. I thought "fine, who needs your service!" This went for 12 months until I received a letter from them last month if I wanted to continue with their service. I turned on my Sirius and whoa, it's on the air again but for that night only.

I told my wife to check our credit bills and we saw Sirius charged us for $168.88 for a new full year. I called Sirius to find out what's going on. I was told that my subscription never got cancelled last year and I was also charged $169 for Oct 2010 to Sept 2011. I asked how it happened that they charged me for this subscription well in fact I never got their service on my Sirius radio since Oct of last year. Got three phone transfers until the supervisor told me it's probably I lost my signal and that I should have called them to get a new signal or something. I told him the customer rep I talked to last year said she'd cancel my account and what's with the lost signal?

Before my conversation with the customer representative, my Sirius radio was playing clear music for more than 1 year. All of a sudden I lost my signal? They normally send me a letter for renewal except last year. This year I received one. I've had it with them! As a consolation, I was told they'll refund the $168.88 they charged me for Oct 2011 to Sept 2012 on my credit card but would not refund the $169 they charged me for last year, without me getting their service for 1 yr. As a consolation, I was told they will activate my subscription today until Dec 13, 2011. Two months? And there was no apology. I felt my blood pressure went up. I did check it and it was really up!

In August I inquired into acquiring a radio with Sirius access for my boyfriend. I never ordered it I only inquired, no radio or service was ever received. I am now getting past due bills and my several phone calls result in no satisfaction. Three times I have waited and talked on the phone with no resolution. The bill says I owe $231.10.

Sirius agreed to provide 36 months of service for $293.00. I only received 24 months. They have no records and can be of no assistance. By the way, the $293.00 only last 23 months and is not a true two-year renewal. They have a good product but poor customer service.

Their practice of only offering auto-renewing subscriptions is a practice only a monopoly would try to enforce. I called and talked to CS and a CS manager. They said they are not authorized to offer any plan, whether monthly or annually, that is not auto-renewal. You are just stuck with the obligation of having to notify them before the renewal date if you don't want to continue the subscription. I don't think this is a fair practice.

We were asked to do a 5-month trial subscription. I specifically told them that I did not want it automatically renewed. I just received a phone call that I owed them $28.00 for a service I did not renew. They refused to waive the fees and basically called me a liar. They claimed that they never tell people that they automatically renew. To top it off, we were transferred to a bunch of different departments. And at one point, they hung up on us. This company is committing outright fraud against the public.

I will pay the $36 as opposed to having a collection on my record.

My free service expired after 6 months from my new car. I called to pay about $6.00 per month to extend it but they said I had a $75 credit, so I didn't need to pay anything. Great! I thought, I'll pay next year and that was 3 months ago. Every other week I get an email and a letter saying I owe $89. Every month I've called them and they tell me ignore the letters. I'm all paid up till next year. After a month, they turned off my Sirius subscription. I called them back and they said that I didn't owe anything. Now, I got another email saying they're going to turn it off if I don't pay. So I called them again, and now they are telling me that they were having "computer problems" and didn't have my account showing as paid. Unbelievable!

The Sirius Sportster is defective and they are preying on consumers on the false "lifetime" subscription. Does anyone want to file class action lawsuit? I bought the Sportster 4. The radio is improperly designed. TSS the repairer and retailer told me so several times. It does not fit snugly in any cradle built for it, so it slips when it vibrates. The pins loosen and fail a lot! The TSS actually has a repair service with the pin sets on hand for this radio specifically. I was told they are notorious for failing! After having mine repaired once, I sent it back to TSS a second time after. It failed again after a couple years. I was like "okay, this is **". I bought the Starmate and called Sirius. I have had a "lifetime subscription" since about 2008. They informed me that if I swapped the radios, it was $75.00, even though the radio is improperly built. I was also informed that the two the lifetime subscriptions are only three swaps.

I asked for a floor supervisor. I explained the situation and I was aware of the defect. I was told it was out of warranty and she didn't budge. I used the word "no way in hell". She hung up on me for cussing. They want to charge me 75 dollars and I only get 2 more swaps on a faulty radio. They build a manufacturing defect (absolutely no question there, it's irrefutable). Sometimes it lasts three months, sometimes a year. But they always fail the same way at the pins! I am going to only live 6 more years. I'm no MIT grad but the math is a joke! I'm pissed and you all should be too. I was never informed of this verbally or in writing. They started after the greedy merger. Is there are any class action attorneys out there? Do the math: millions of radios defective; 75 bucks a crack and countless; 400 fictitious "lifetime" subscriptions. I think this one's worth fighting for folks!

I received a bill to update the service and talked to a rep. I then agreed to extend your service for one more year. He then took my checking account number and said it would come out on the 28th of the month. I then was watching for it to be taken out, even the next day, but it was not taken. I then received a bill in the mail that same day and then called your company and spoke to a rep who said that I owed more than the amount the other rep quoted me two weeks earlier. I could not get this rep to understand the problem so I then said I wanted to speak to a supervisor and went over the whole thing. He said that there is no one there that takes account numbers over the phone for the payment. I then said I would send the check in the mail but I better not get a bill asking for more money. He said he could not promise me that but it should be no problem.

I went through this the last time I tried to renew the service a year ago and the way it was handled was very badly done, it took me almost 2 months to get it squared away. The only reason I tried was I was out money that I had sent and they said it was not enough. It took me several supervisors to get it straight. I was thinking about not renewing this year but the rep I talked to weeks ago sounded like there would be no trouble this year..I just hope your company can get it right this time because I will get a lawyer involved this time before going through this again.

This complaint is addressed to Sirius XM, Listener Care Department (P.O. Box 33174, Detroit, MI 48232). I have been a user of your service since I purchased my vehicle in April 2009. I received information in the mail regarding a class action settlement involving your company. I paid royalty fees to your company in the amounts of $21.79 in 2009, and $21.79 in 2010, plus you billed me for state tax in the amounts of $10.27 and $8.90--Texas has no state tax.

I have not renewed my subscription because I no longer feel you are a reputable company that I would feel comfortable in dealing with. You did not send me a statement before my subscription was scheduled to end, only after. That tells me that you wanted to continue to bill me even after I had no intention of continuing with my service. Shame on you!

You have now sent me a bill for $28.73, for service from my expired date, to the date I contacted you and said I was no longer interested. Since you have charged me for fees that I should not have paid in the amount of $43.58 and state taxes (which we do not have in our state) in the amount of $19.17 for a total of $62.75, I believe you owe me money.

A copy of this letter will be sent to the Better Business Bureau (BBB); no big deal for you since there is thousands of complaints against you. Also, a copy will be sent to the Attorney General's Office, claims administrator in Minnesota, the Federal Communication Commission (FCC) and our local newspaper, the Dallas Morning News. A copy will also go out to the dealership where I purchased my car. Hopefully, they will no longer do business with you.

I read many of the complaint against your company (Google complaints XM satellite or go to http://www.**), and by frustrating these folks half to death, they finally paid you money that they didn't owe just not to deal with you again. That is exactly what you intended-- I'm sure. I have a lot of time on my hands, and I hate throwing good money, and perhaps if I contact all of the above with phone calls and letters and the local newspaper, perhaps I will have some help in dealing with all of you.

On August 31, 2011, I had my bank (United Bank) send a check for $28.03 to "SiriusXM, 1221 Avenue of the Americas, New York, NY 10020" (this was the only address I could locate on your website). As of today, September 13, 2011, the check still has not been processed by SiriusXM. I continue to receive "past due" notices. This morning, I called SiriusXM at 866-964-6668 concerning this issue. After 30+ very frustrating minutes, not much was accomplished.

As of this morning, September 18, 2011, my SiriusXM service was disconnected. As you can see with the attached documents, this account balance was paid on September 10, 2011. I have had several conversations with "listener care" trying to take care of this situation concerning that the payment was sent to the address that is on your website. I received a message on September 15, 2011 concerning this situation from 888-212-8561, that my account was past due. I then called 800-929-2100 and spoke with a "representative" informing that my service was being cut off. I informed her that the payment had been sent by my bank on August 31, 2011and I even offered to make a payment from my checking account (even though payment had been sent) and was told that I could only make payments with a credit card. Then, I told her that I do not own a credit card and that payment was sent to the New York address that is on SiriusXM website. I was then informed that she (your representative) could not help that I sent the payment to the wrong address. At that point my frustration level has reached its limit. I no longer have your service that I have actually paid for.

I can't cancel a check that has already cleared the bank. You have received the payment. It is your responsibility to clear this matter. I owe SiriusXM nothing. I have paid in full and you continue to give me the runaround.

I have tried for 2 months now to have Sirius XM shut my radios off (I have 3) and they will not! They keep adding more and more to a bill that I should not have. I called the first time, before my subscription was even due, and told them I wanted it shut off that day; even though I still had time left on my subscription because it's been one mistake after another and I didn't even want a reimbursement for the time left. I just wanted them to shut it off and leave me alone and put me on their do not call list. That was 2 months ago and the radios are still on. They keep billing me and they are calling continuously. I've told them 6 times now and I don't know what to do! They won't shut it off! I wouldn't recommend this company to anyone!

My year subscription with Sirius Satellite Radio ran out. It was a package that I purchased at one time and paid the entire year. I did not wish to continue and did not know that they would just start billing me monthly. I did not renew my service, and when it stopped, I assumed that it was over. I had not paid the bills that they kept sending me for a year of Sirius radio. Nothing came that was a bill for monthly services. Then I received a collection notice. I called them to complain and they told me my service ended a month earlier, which they confirmed at the beginning of the call. I had to make a lot of complaints to get a supervisor on the line -- but to no avail. They insist that I owe them for the monthly service, which I did not order nor want. They would not deal with me on the phone and told me I had to work through the collection agency. I can tell you that this company is running some major monopolies and scams! Why is this allowed? People need to wake up and go back to free radio before it's gone!

I have written several e-mails to Sirius XM for account termination and to date have not had a satisfactory response that the account is terminated and a refund given for period of non use.

I just want my account stopped and the credit card reimbursed.

I accepted the $20 for 3 months of service deal. After 3 months, the rate went up. I did not renew. Today, I received a collection notice for non-payment. I called the collection company. I was told that Sirius has a statement on the back of their statement stating they have a right to continue to bill and collect. I told the gal there's no way I'm paying for it. She said she would note my account and hung up on me. I called Sirius and explained that I was not paying for a subscription I did not subscribe to. The guy who could hardly speak English asked if I wanted to talk to a supervisor. I said yes and he hung up on me. I have called back but have been unable to speak to a supervisor. It makes no sense that they can send me to a collection agency for a subscription that I chose not to renew. What can be done?

Since July 11, 2011, I have been trying to get Sirius XM Radio to credit my account. The company cashed my check on 7/11 but never credited it to my account. I have been harassed by emails, phone calls and billing statements. Even my parents, who do not have the same email or phone number, have been getting emails and calls. I have tried to get Sirius to stop calling and emailing but they do not. I have spoken to representatives and managers numerous times and never get a straight answer. I have even mailed them the information they requested (cancelled check and bank proof), as well as tried to fax the information, but the fax number never works.

I have tried to get a corporate number but Sirius tells me that there is no number. I have been told by several managers that they do not even have a phone number, which they have to email their corporate office. When ask to speak to someone higher up, they tell me that they are in a meeting. I have been dealing with this issue and just want it resolved. I am paying for a service and being harassed by Sirius that I have not paid.

After two years of service, I received a display that said activate account. After seven separate calls to Sirius, they were unable to activate. They said it was a problem with Mercedes. I asked to cancel the service and issue a refund, they said they would transfer me, the call was dropped.

I took my car to Mercedes at a cost of $275, to be told there was nothing wrong with my satellite. Again, several calls to customer service, each asking for the same information and telling me calls are dropped because of problems they have with their phone system. Finally I was able to talk to a representative, she tried to sell me their service for another vehicle. I asked if she was serious!

This is for the management of Sirius radio. I need to detail you my experience. And it's not over. It is hard to believe that anyone would get this type of terrible service. This has been horrible waste of time and very costly when I have a small one person business to run. I've been a lifetime subscriber of Sirius Radio from year 2000. I purchased a car radio. After almost 12 years, the radio stopped working. I called Sirius Radio on Tuesday, 9/13/2011. I spoke to sales customer service person named Shelby who clearly was not familiar with what he was doing. But I figured I would try to work with him to help me. So after almost 30 minutes, I purchased Starmate 5 car radio for $19.99. And I purchased a table top radio for $79.99 ( for additional $2.99 per mo. ). The total amount is $99.98. I received an email confirmation for the amount of $206.84. This is totally wrong. I immediately called back to get this cancelled and straightened out. I spoke to a Stan in customer service. He left me on hold to get a supervisor. After 30 minutes, the phone line was disconnected.

I called back again and spoke to Adam and then Amy. Same thing happened. I was asked to be placed on hold and again I was disconnected after about 30 minutes. They have no pride, respect, appreciation of their work, and customer Value. I spoke with Shelby, Stan, Adam, Amy. Over 2 hours of my day was wasted. I work about 12 hours a day to make a living, working my small one person business. I called back again and spoke to Eric. After another 30 minutes, I was transferred to Sean **, a customer service manager. The supervisor apologized for the bad experience and told me he would take care of me. I was told that the order in error was already shipped, although I only placed the order 2 hours ago. And I was told that when I receive this order of 2 radios, I should call back again to get a return authorization. And only after they receive the return radios will a credit be issued. The supervisor offered to help me make my purchase and assured me that he would take good care of me. So, I purchased the same two radios again. I was charged the correct price: $79.98 for a table top radio and a replacement radio for $19.99, which is Starmate 6 car radio. This was on September 13. Over 3 hours of my time was wasted. This is the worst customer service experience I have ever had in my life.

It was totally stressful on September 15, 2011. I received the 2 radios. I called back to get a return authorization. This gets better. When I called, I was given to a recording that asked for my billing phone number. Then, the recording said that I was being billed $44.00 as a new subscriber! I then got to a customer service person. It was the same thing but a different day. I spoke to Fran, then Joan, and then supervisor Karen **. An hour later, Karen explained to me that she is a billing supervisor and my issue was caused by customer service. So, I have called back or waited on hold for another customer service person to be transferred to a supervisor. I called back and I got Amy again from the previous day. I told her what she did, that she left me on hold for 30 plus minutes, and then I was disconnected. She said: "Gee I'm sorry. Ill get you a supervisor. I promise. So hold on."

I then was transferred to a supervisor name Jay **. He said that my problem is billing and I needed to speak to a billing supervisor. By this time, I am fit to be tied. I did get this supervisor to give some service, and give me the return authorization numbers for the 1st two radios. But I should call back billing to get the subscription charge removed. I need to speak to someone that can straighten this out. This has to be the worst customer service experience ever. At this point, I wasted most of my day. And being a business owner of a small business, I need to tell you that this has been a very costly 2 days. And your company should be ashamed of yourselves. At this point, it has been about 3 hours of my day. Please have someone call me and take care of this. And I was told I would have to pay for the return merchandise. Please do not charge for return of this merchandise!

For over three months, I have been awaiting a refund for a cancelled subscription of $91. I have spoken to corporate, numerous supervisors who all admitted fault and promised a refund/call back, which I never receive. I filed a complaint with the BBB, but still have heard no resolution.

As a one-time customer some 4 years ago, I suffered with two faulty radios from Sirius over the space of three years. I stopped the subscription, because their customer service did not want to help me with replacing or repairing their junk radios. They were not interested in listening to me or helping. They just wanted to sell me more junk radios. But after stopping the subscription, I cannot get them to stop mailing and calling me with more offers. I wrote to Mel Karmazin, the CEO, in May. Today I got yet another offer. They don't listen. They don't care. And they won't leave me alone.

The company over bills and won't issue credits for overbilling. I have called, and I been told to wait for my credit. They make a billing error in their favor, and I am suppose to wait weeks for it to be corrected. They have a terrible customer service. I have contacted my credit card company, and I filed a dispute to try and recover my money.

They have been charging two different credit cards for the same account since October 2010 until April 2011. It is now September 2011 and there is still no refund. Big runaround. Every time I call, they want me to refax the proof.

How about they refund me my dollars and if they can prove I owe it, I'll give it back. They can't prove it. They owe me. I can say so much more but I'm so tired of this. I was just on the phone with them for almost two hours.

I had Sirius for a few years in the past and was a good customer. When the Adiovox radio died, I cancelled. When buying a car, I looked for one with Sirius. I asked them to bill me and I paid it when I got the bill, but they started to call me 3 to 4 times a day and in the evening, even when I told them to stop as they admitted they had received the payment!

At some point, they said they would stop calling but never did. I spoke to a supervisor who said it could take up to 30 days to stop! I told them I was being harassed, and I told them to cease. I also stated I felt that they should compensate me. I was treated rudely and I felt blown off. Besides these, the calls came from overseas, from people who spoke English as a second language and we had trouble understanding each other.

I have a long-time XM Radio subscription and XM receiver. We recently purchased a year-old Dodge RAM 1500 pickup truck with a factory-installed AM/FM/Sirius radio receiver. Its SiriusXM trial period ran out a week, after we purchased the vehicle, which I expected.

When I contacted SiriusXM's customer service to have the receiver added to my existing account, they informed me that they could not combine an XM and Sirius radio on the same account, nor could they offer a combined Sirius and XM account.

They expect me to take out an entirely new and separate subscription for the XM service I already have, which entitles me to have multiple receivers on a single account with only a one-time activation fee.

Sirius and XM radio merged in 2008. There is no reason why after 3 years post-merger, they could not figure out a way to combine subscriptions and/or radio receivers from both services.

Consumers have little say in which receiver may be factory-installed by a vehicle manufacturer in new vehicles, and absolutely no say with pre-owned vehicles. Consumers can not be expected pass up a good deal on a vehicle, based solely on the satellite radio receiver installed at the factory.

SiriusXM should be forced to allow Sirius and XM receivers to be added to the same existing account, even if it means combining Sirius and XM accounts under a single account number/name. This should have been part of their post-merger business plans but according to their customer service, there are no plans to ever do this.

I tried to cancel after the auto renewal. This seems to be a real issue with this company that borders on fraud. Maybe beyond the border. Last year, they tried to renew my subscription at a full rate so I called to cancel. Miraculously, I was given a 50% discount. I agreed but said that I did not want auto renewal and asked that my credit card be deleted from their files. They said okay.

Fast forward to one year, a bill comes for the auto renewal at the full price. In small print, it said that I have to call within 14 days to change this. The bill magically didn't appear in my mailbox until two days before the expiration date, and I was out of town. I called to cancel and they told me it was too late. However, I could renew at the promotional 50% rate again. (This was after speaking with three agents in the Philippines). I said, "No, close the account." Then, they said, "Okay, but you owe us for the last ten days, at the full rate." I said, "No, you just offered me the 50% rate. That's the rate I'll pay for those ten days." They said, "We'll let you know." Then, I get a bill (in two weeks) for the full, non-discounted rate.

I have 2 lifetime subscriptions to Sirius radio. I can't transfer one of the lifetime subscriptions to an XM radio. I'm just another ** who bought Sirius lifetime subscriptions.

I have sent numerous emails to SiriusXM customer service-- all to no avail. Their website proclaims, "We will respond within the next business day." That is total **! After more than five years, as a loyal XM subscriber and more than one dozen emails requesting assistance, I have never received an email or a phone call regarding either my praise or my complaints.

I have been listening to XM in my office for many years. Recently, my radio stopped receiving a signal, although I still get reception in my vehicle, which is parked just 20 feet away. I have requested from the customer service suggestions on how to improve my signal, and no one will answer my email requests. For a corporation as large as SiriusXM radio, to not care about "the little guy" says a lot about what they truly care about-- the almighty dollar. They do not give a rat's ** about customer service. They will not receive a renewal contract from me.

They received an error from my bank - $4,305.00 for a bill of $43.05. It is obvious that the decimal is in the wrong place. They refused to send me the money back. I have had every excuse, including that it will take 8 to 10 weeks to process. I do not have that kind of money and no one will answer me.

On 9/7/2010 I purchased a one year service agreement promotion which gave me 5 months free service for paying one year in advance. I was so excited until 9/8/2011, when I realized that my bank account was short $157.83, which meant that I didn't get my 5 months free! I called at 11AM the next morning and spoke to a lovely lady named Candace. She informed me that yes indeed, I did signed up for the one year promotion but that the "agent" last year didn't, and I quote, "didn't do their job or there was a computer glitch".

I informed her that she needed to fix the problem and refund my money. She informed me that she couldn't do that because the promotion doesn't exist anymore! I was furious and feel like Sirius is a fraud and is taking advantage of people. I demanded, at the least, for my refund (which I don't know if it will happen or not since I have to wait 7 to 10 days). I vowed that I will not give up until I reach every person I know and every media source that I can to take down this company. I came to this conclusion when I read the hundreds of customer service complaints on their website. I feel that we, as Americans, who worked hard for our money should get what we deserve.

In August 2011, I reactivated my account in my 2010 F-250 with the factory stereo. I called and spoke with a gentleman named Jerry and told him that I wanted the plan I used to have when I bought my truck. It was the radio and travel/weather center. He said, "Okay, let me look up the account." Ten minutes later, he said, "Okay, you're good to go. Give me your credit card." He told me that I can include Internet radio and the new plan would be approximately $74 a month recurring each month over a 6-month period. It was fine with me because I didn't want to pay the lump sum. I told him go ahead and charge my card each month.

I go out to my truck, get everything turned on and the weather link does not work. I called back and talked to a lady who said, "Oh, no. The travel link is a separate pack and it costs more." I said, "Okay, never mind then." I then talked to my father who just reactivated his account in his new F-150. He said that he got the same package including the travel link and Internet radio for around $135.00 and it was also a six-month deal. So now, on my first billing statement, I have an email saying that I owe a balance of $212.00 and that my credit card is invalid and to provide another one! I'll leave this one in your court for you to fix it, contact me when you get it figured out.

Ever since Sirius and XM Radio combined, I have always had a problem every billing cycle. On the first billing cycle after they combined, I got a call saying that my credit card was no good. I did register online and went on to find that my credit card was no longer on file, and there was an American Express card on my account. I called in and told them that I never had an American Express and gave them my card information. My card was billed but when the next cycle came, it happened again. Like I said, this has been going on for about a year now.

Last month, I called in and they said that it was a computer issue. The only way to fix the problem was to cancel my old account and open a new one. I agreed and gave them my card information "again" so they can open a new account. I got signed into the new account and found the same American Express card on the new account as was on the old one. I have tried everything with this company. I spoke to normal costumer service, talked to a supervisor (so they told me) and dealt with people through email but still they cannot or will not fix this issue.

I wanted to speak with a supervisor. The first time, I was put on hold for 30 minutes. I finally had to hang up. The second time, a person (male) was extremely rude. He said, "Here's your supervisor," and then hung up.

Now, I'm getting bills for month of service after service date. I will never subscribe to them again.

I cancelled my account on May 3, 2011. I called in and was given a refund. On August 28, 2011, a charge of $180.86 was pending on my account. I called Sirius XM customer service line and was told the cancellation was verified. At that time they reversed the charge.

However, I incurred $175 of overdraft fees due to their mistake. I called again and was told to submit a copy of my bank statement showing the fees and a letter outlining what had happened, which I did on August 30, 2011. After receiving no response, I called again on September 6, 2011 and was told they would not reimburse me the fees, because I was supposed to call them again before the renewal period after I had already cancelled my account.

My bank will not remove the fees due to the fact that it was Sirius XM's mistake and Sirius will not reimburse because they say I did not call back. I'm out $175 and no reimbursement.

I have been receiving numerous calls from the above number (877-253-3846) and when I pick up there is no response from the other end. I called the number back and discovered it is XM satellite radio. I asked to be removed from their call list and was told that I have a $10.00 charge that was sent to collections. I inquired about the charge and was told that is is an auto-renewal charge for a quarterly subscription (I did not authorize this).

Pertinent background:

In January 2010 I called to cancel my service. During that call, the service representative did not cancel my account and instead offered an annual promotional rate, which I did not want. Rather than honor my wishes to cancel, she went on about the promotional rate. Knowing that if I just hung up the phone my account would not be cancelled, I finally agreed to the promotional rate. I did not authorize any further charges beyond the annual subscription. Just prior to the time of renewal (January 2011), I cancelled the credit card on file with XM radio to avoid any unauthorized renewal charges. I am now being told that I have a $10.00 charge that was sent to collections.

I am trying to collect $35.71 on an account that has been paid in full since April 15, 2011. I have requested numerous times by phone, email and in writing to the Customer Care Department and Cancellation Department that my account be canceled. My service has been deactivated since April 15, 2011 which was when I paid the account in full, and Sirius continued billing me each month for service I was not receiving. I sent the request again via email to their Listener Care Department on 4/28 but they still continued to bill and request for payment.

I phoned again on 6/10 and spoke to the Cancellation Department, and their representative agreed that the account should have been canceled. She said she would place the account on a 5-month hold so that I would not have to pay the activation fee again, in case I decided to use the service. I told her that I wanted to cancel the account for now. It had only been 2 months since I had this discussion and now, I am receiving numerous collection phone calls and a formal collection notice came in the mail on 8/26/2011 from EOS CCA.

I called and talked to Sirius Customer Service Department again on 8/26, and their representative informed me that the account has been charged off because I did not call and cancel the account, which is not true. The customer service that this company provides is unacceptable. It appears to be a tactic to try and keep me tied to the service and continue billing me. I would like my account removed from collections and canceled. I do not owe money to Sirius Radio as the account has been paid in full.

It is unfortunate that customers have to take this position after being a good Sirius Satellite Radio customer. I am requesting that someone, please contact Sirius Radio and make them accountable for their deceitful and deceptive business practices. I have included other complaints that are very similar to my experience with Sirius. Please contact me by email or phone to confirm receipt of my complaint. I am requesting for my account to be canceled and removed from collections with EOS CCA Collection Company.

I bought a new Cube from Nissan with complimentary XM radio that I never asked for. I received a collection agency notice for $27.54. I was told to send letter to dispute. I spent over an hour with XM on the phone and email, to no avail. Basically, they said it was out of their hands. I would have to deal with the collection agency. This is a "scam". They are perpetuating on the unsuspecting consumer.

Sirius XM has been phoning me daily (sometimes multiple times per day) and will not stop, no matter how many times I demand in writing that they do. Unfortunately, the service came with my new Toyota. I didn't want it, but I didn't have a choice to opt out.

When Sirius XM phones, if I don't answer they won't leave a message. If I do answer, they greet me with silence. When I contacted Sirius XM via the company's web site, they lied and said I wasn't in their system. When they finally admitted the truth, they told me I would have to put up with the harassing calls for several weeks until they bothered to update their system.

I also contacted Toyota and asked them to put a stop to this, since Toyota gave Sirius XM my contact information without my permission. At first, Toyota refused to do anything. Then when I began filing complaints about Toyota too, Toyota made a phone call to Sirius XM, merely letting them know I wanted to be removed from the call list. Toyota refuses to do anything more.

My husband got an offer for 5 months of satellite radio for 20 dollars. We took advantage of the offer. At the end of April, I called to cancel the radio and was hung up on when the girl transferred me. My husband called back a few days later and was almost finished with the cancellation when the girl said she needed to get confirmation from a supervisor. My husband was put on hold for over a hour and a half! We received a bill at the end of May, so I called back again. I asked to speak to a CSR and was put on hold and disconnected. I called right back and was told that everything was taken care of and the account was closed and had a zero balance.

I received another bill, the beginning of July, so I called and spoke to a supervisor. He was very nice and he informed me that nothing had been taken care of, but he had successfully removed the debt and the account was now at zero balance and closed. Now almost two months later, we received a letter from a collections company saying we owed the amount and then some for late charges! I had to pay the amount before anyone would help me. I asked to speak to an American or someone who spoke American English and they told me that they could not transfer me. I recorded a conversation that I had with a very rude CSR. Now that I paid the amount, they said that they are unable to refund my money because the account has been closed! What can I do?

I tried to get service combined and setup service in a new car I purchased. I have been a customer since 2007 with 5 radios. I called them 9 times in one day and my call either got disconnected or I got the run around when I wanted to discuss specifics on my account. Finally, I decided to cancel service since they were being so shady with their dealings. I will not pay someone my hard earned money and be treated in this manner! You obviously did not appreciate a loyal customer, so now I am gone!

I purchased a lifetime service agreement with Sirius Radio Service in December 2008. I purchased a new automobile on August 26, 2011 and when I called, inquiring about transferring my membership to the new auto, I was told that the membership could not be transferred. I was instructed to activate the trial period offered on the new auto.

I received a bill from Sirius Satellite Radio for a year renewal. First, I never have had a year service. The Automatic Renewal Terms stated that you will automatically be renewed for additional periods of the same length as the plan you choose. I have never had a year's service. I was looking up the laws on this. In 2006, Time Inc. of Time Magazine was sued for automatically renewing magazine subscriptions. Even though there was no law on it, the attorney general's office took a stand and deemed this as deceptive business practice. I was also told if I renewed for six months, the "late charge" would be waived but they could not cancel my account with the balance. The balance was the company renewing me on their own. Also every month, I would get two bills of two different amounts. When I would call, they said disregard that and offered me a totally different amount.

I've had a subscription to Sirius Radio since it launched about 10 years ago. When my Sirius radio unit stopped working, we bought a new Alpine unit clearly marked with the SiriusXM logo on the box as well as the unit itself. We had the old system removed and the new system installed into our car.

When I went to turn on my new radio and link it with my account, I was told that this new radio was not a Sirius radio. It was only an XM radio. It was marked SiriusXM because that's the name of the company. There was nothing stating on the packaging that this radio could only be used as an XM radio. Therefore, when I went to connect my active Sirius account to my new radio, I was told that this new radio was exclusively XM and could not be linked with my account, therefore I would have to pay to start a new account and would not have access to my Sirius channels that I have been paying for the last 10 or so years.

If I wanted access to these channels, I would have to pay $50 more per year than what I was already paying. This is supposed to be the same company! This is false advertising! I just spent almost two hours on the phone with SiriusXM customer service trying to clear this situation up. After almost two hours, the supervisor gave me a discount but I still had to pay for a new activation. This discount is only good for my year subscription. After a year, because XM radio isn't the same as Sirius (even though it's the same company), I am not able to have the same service as Sirius for the same price. I will have to pay more for my XM radio's subscription.

This is crazy. I would never have purchased and installed this radio into my vehicle had the radio not advertised that is was SiriusXM compatible. When I had to cancel my original Sirius subscription to have my new XM subscription turned on, I was told from another customer service operator that this mix-up happens frequently and sometimes they are forced to give discounts for the XM subscription. But I had to fight for my discount. It was not freely offered to me because of this common confusion, which is the result of poor marketing and poor education of the sales staff at the retail stores.

I called several numbers to cancel and I was given several other numbers. After about 45 minutes, I spoke with a girl and then the line went dead; another individual I spoke with had so much static that we could not communicate.

Sirius is claiming that I owe them for three years because I agreed to an automatic renewal for three years unless I cancel. Their procedure prevents you from cancelling.

Terrible customer service, cannot understand their accent and long holds. Three older, but never used radios are not working with message acquiring signal. I used three different antennas. The radios worked during free preview but once activated, ten minutes after, the signal would not come in. I think it's something in the signal that made the older radios not work, forcing me to buy a new radio.

I have canceled XM Sirius in July 2009 on record, but I have been billed monthly and taken out of cc account.

Sirius XM Radio Inc came with the cr that I purchased from Buff Whelan Chevrolet and I was told that the XM Radio came with the vehicle. I believe I extended the contract for six months. I then contacted Sirius and told them that I wanted to cancel. The lady told me that she would give it to me free for three months and call if I wanted to continue the service. Well, I now have a bill for $47.05 without any type of notification that the Sirius has not been cancelled.

I called yesterday and a representative said that he can cancel if I took the service free for 30 days but then call and cancel the service, well you will never receive a notice and the same thing happens.

He even wanted me to take the 60 days service and they will cancel if I did not want it. I told him that this was the second time I've called to cancel. Why do I have to call again? Don't take XM Radio!

I purchased a lifetime membership to Sirius Radio about 7 years ago. I just purchased a 2011 Chevy Camaro with an XM/Sirius radio and they cannot transfer my membership to this radio because it is not a Sirius radio. Sirius merged with XM radio, and they want me to purchase a Sirius radio and mount it to the dash with wires running all over and a magnetic antenna stuck to the roof of my $40,000 vehicle when there is a perfectly good radio in the dash of this car. They said I need to purchase another lifetime membership for XM in order to connect my radio since it is an XM/Sirius not a Sirius/XM radio.

Serious discontent/disappointment with SiriusXM's decision to drop BBC Radio 1. Thanks to the US Justice Department, we only have one satellite radio station and this now shows we have no voice or choice in the matter.

Join the voice: http://www.iwantmyradio1.com

My service has been discontinued since May. I received a bill in August 2011 for $153.21. I called them to inform that I hadn't received signal since May. They want to charge me $25.10 even though I haven't received service a month prior to end of my contract. They won't waive charges. Please help.

Is there a zero rating? I had cancelled my service because it wasn't worth the money for only three channels I listened to. I was called by an agent who offered me five months for the price of one. I specifically told him not to charge my credit card at the end of that five months. I wanted to cancel after that. He said that was fine. He would send me a bill, so if I wanted to keep it, I could pay and do so. Yesterday, my bank called because Sirius charged me $84 which emptied my account. I was given a wooden, scripted, "that's our policy", and that the refund would take 5-7 business days.

Nobody would escalate. I was put on hold for thirty minutes. I demanded the corporate office, and I was given a phone number that only said that, "The receptionist mailbox is full, please try again." Now I have three days before my paycheck, no gas, and I live 45 miles away from work. Never again will I pay a cent for their services. I am going to save up to have that radio removed from my car, and a regular radio put in.

I was a customer who had his vehicle broken into. My stereo, speakers and amplifier were stolen. They smashed the window, and tore the door open (had to have the whole thing replaced). I felt violated, but I got the vehicle repaired, and a new radio installed (at my cost, as it wasn't covered fully). So, next came calling Sirius/XM to transfer the service from my old stolen stereo, to my new stereo. The representative told me that I would have to pay an additional fee to transfer my service from the stolen stereo to the new one. I explained to her that I had been a victim of theft, and that I had a police report. She didn't seem to care one bit, and I was forced to pay the fee, or lose nearly a year remaining on my service.

When it came time to renew, I chose not to, but was pressured by the sales personnel. I gave them a second a chance, but in the end, that ended up being a negative experience too. When I contacted them they treated me poorly, and I just thought I should share this with my friends, family and anyone on the Internet contemplating the service.I hope that if you're a customer you fair better, but if you're not and contemplating it, don't.

I am a Sirius paying customer since 2006, I am paying quarterly.

On July 9, 2011 I bought a new vehicle that came with one year free service. I called Sirius to have them put my Active/Paying account on hold for the full year of free service and I was told by a customer service representative that it would happen. Then on July 27, I received a welcome package from Sirius with an update CD for my navigation and satellite. I called again to make sure that the active account was still on hold or if it's the free account running. Again, the representative said yes.

On August 3,2011, I was charged my quarterly Sirius bill. I called and spoke to a customer service representative that couldn't even speak English properly nor could they provide "customer service". The phone call lasted one and a half hour with me cancelling the active account and having them reimburse the quarterly payment so that they wouldn't get confused. Then I called on August 9 to check the status of the reimbursement and I was told that it was filed only on August 8 and that it would take 5-7 days to reflect in my account. All of this was done by a Sirius customer service agent based in the Philippines. All the representatives were not speaking clearly and they cannot easily understand. I think they are not professionally educated.

I am totally disgusted that the company has to employ people outside of the United States when so many people in this country need jobs.

Sirius XM was contacted, on June 15, through their website and prior to the termination/renewal date of June 18 that I did not wish to renew. Almost a month passed and on July 12, I received a letter and an e-mail asking for a current credit card to charge for the account.

I called and asked why they would need a credit card for an account that was requested terminated. I was told that the account had not been cancelled and they would now cancel the account but that I owed $16.23 for the time since the renewal date. I forwarded a copy of the automated response to my termination request to Listener Care through the website and asked that my account be cleared.

I received an e-mail tonight (August 5) saying that terminations cannot be handled through their website and that I should call Listener Care. That if I don't pay the $16.23 then I will be turned over to collection.

I enjoyed Sirius Satellite Radio for one year up until May 2011. In May, the satellite radio installed in my car had a message that said my radio service has been deactivated and I must call a number to reactivate my subscription. I assumed my service ended and that was why the service had been deactivated. Approximately one month later, I received a bill for an additional year of service as per their automatic renewal policy. I attempted to contact Sirius radio several times via their toll-free number. Each time, I was either disconnected or the call wait time went beyond the time I could spend on the call.

I finally caught up with Sirius customer care this morning and informed them of my situation. They claimed that my service was not interrupted until July and that the bills I am now receiving are for the service from May through July. I tried to explain to them that I have not had service since May and should not be charged for a service I did not have. David argued with me and basically said that his computer showed my service was deactivated in July and if I do not pay the bill, he will send me to collections.

I signed for a three-month trial. I knew that my credit card would be charged for regular rate after that, however, my CC was lost so I got a new one and Sirius had to call me to get the card info. I said, "No. I decided not to continue". They then offered to continue trial rate ($5/month) to keep me as a customer. I said OK, but then got charged for $49.57 on CC and another invoice for another $49.57. I called for an explanation but got put on hold for 1 hour. No one could explain why I was double-billed for an amount different from the promised rate, and was only told that cancellation would be processed after I requested it about 10 times. Oh my gosh!

I've been a subscriber since 2002, with only a few short breaks through 2007. In 2007, they offered me a lifetime subscription for $400 "for my loyalty".

1) Since I've switched over to the "lifetime" membership in 2007, they "lost" record of my previous loyalty. When dealing with customer service, they treat me as if I'm a liar, and I just started in 2007.

2) All calls are routed through off-shore call centers. Customer support is very difficult to understand.

3) In June of 2011, I rented a car for a long road trip, making sure it was Sirius/XM ready. When I called to transfer my service temporarily to the rental car receiver, I was told it would be a $15 fee. This is a terrible policy, since it only requires the click of a button to transfer the service. It's not like labor has to be paid, or technology expenditures are required, to make this temporary transfer of service. They just want to juice $15 out of you. But it gets worse, much worse:

4) When the representative found out I was a lifetime member, she informed me that the cost to change radios was $75, and there are a maximum of three changes allowed. So after paying $75 (worth about nine months of regular service!), if you change three times, you're stuck with whatever car you last put it in. Can you believe that? Who goes through with only three cars in their lifetime?!

5) These must be new policies, because I switched my radio before and was never charged. Furthermore, they were never explained to me when they sold me on a $400 "lifetime" subscription. To now tell me that it's going to cost $75 ($50 more than regular customers) to change over, and that there is a three radio change limit, AND to not have EVER sent me any literature or contract explaining this, have to be illegal.

Sirius uses what I believe is "negative marketing". You sign up for 3 months, and if you do not call them, they automatically debit your credit card for three more months.

If I'm not mistaken, cable companies got slammed in court for doing this with free movie packages for so many months. Then, if you do not call to cancel them, they automatically bill you.

I'm positive this is illegal under Canadian laws.

I have four Sirius radios. I called to cancel two of the radios which I purchased as a promotion, with a three month contract. I understood that cancellation prior to three months would result in early termination fee.I first spoke with a male. It was clear there was a language barrier, and poor knowledge of the product. I called again and spoke to someone named Maria. Maria said that to cancel the radios would cost me 75 dollars (per radio). It would be for early termination fee. I advised the promotion was for three months, but she stated it was a year. I asked to speak to a supervisor. I was put on hold for ten minutes; to me that it sounded like the same woman I had spoken to, but she was claiming to be a supervisor named Tonya. I was not assisted.

I called back and asked what country they were in and was told the Philippines. I asked for a transfer to the USA, so I could speak to an American. I was asked why I wanted to speak to an American, and I advised the customer service representative of issues with language. I was told that she could not transfer me. They do not have the means necessary to transfer my call to the USA. At this moment, I don't know if my service is disconnected or not. It appears I was duped by Sirius, or that the customer department has no idea as to how to provide customer service.

The merger did not deliver options as promised. I just reluctantly renewed my subscription. I had to downgrade to a MUSIC ONLY option at a higher price, $46.26 more. To get the full package I was getting would have cost about $490 or about $144 more. There was no station-by-station option as promised prior the merger. I was also told I would get three traffic and weather channels, which I did not receive. The representatives are located in the Philippines. The English was good but they haven't a good knowledge of their products.

I traded my vehicle in. The new owner subscribed to Sirius XM radio. The company linked my old account (that was inactive) on this vehicle to the new owner and changed my billing name and address but charged my credit card on 6/21/2011 for $86.10. They promised a refund and thorough investigation but I have not received any money refunded or a call back.

For those of you who have cancelled your Sirius XM account and then received a letter from EOS CCA stating you owe Sirius XM money, you need to dispute the debt in writing.

In my case, I sent them a dispute letter via certified mail and a few days later I received a letter from them stating they had closed the account. You can find example debt dispute letters online.

The way Sirius XM is running their business is unethical and I will never do business with them again.

Hope this helps.

Check this out... I purchased my Sirius lifetime back in April 2006. Sometime after that Sirius/XM merged. I recently sold my car with the GPS/Satellite radio system with it, then I purchased a new Cadillac CTS Coupe. When I try to transfer my existing lifetime, I'm told that XM is a seperate company and therfore can't transfer my Sirius lifetime. The company webiste is SiriusXM; they answer the phone SiriusXM and I'm sure each employees paycheck says SiriusXM. Even the new literature I get with my new vehicle says SiriusXM but am still told they are seperate.

I own a 2011 vehicle that came with a "Sirius/XM" radio and purchased a two year "Sirius/XM" service contract. Recently I spent $212 at Best Buy to purchase another "Sirius/XM" receiver and docking station based on the offer to pay the much lower "multi-radio" rate. Both the radio, model XDNX1V1, and its external packaging is labeled "Sirius XM"

The company markets itself as "Sirius/XM" and the radio I purchased is clearly labeled "Sirius/XM" (Not Sirius or XM). The separate account I was forced to create for the second radio is accessed through the exact same website "www.siriusxm.com". Sirius/XM even sells a different radio compatible with both signals. (begs the question, is it eligible for the multi-radio discount if one has either an existing Sirius or XM account?)

Given that Sirius and XM merged three years ago, a reasonable person can conclude that Sirius/XM engages in willful deception with the goal of baiting customers with the promise of a "Multi-radio" discount, only to deny access to that reduced rate to individuals who happened to purchase a "Sirius/XM" radio on other than the base technology of the radio already owned. The argument that differences between XM versus Sirius radio technology require separate billing is undermined by the fact that Sirius/XM has merged its programming, merged its rates, markets itself as "Sirius/XM" and labels its products as "Sirius/XM" (including the radio I purchased).

Although I was able to secure a one-time discount when I was forced to open a second "Sirius/XM" account for my new radio, I was told that subsequent annual billing will be at the full rate. The full rate is $12.95 per month, the multi-radio rate is $8.99 per month. Therefore, the damage to me (and each subscriber snagged by this bait) is $4.94 per month or $59.28 per year.

Unable to cancel service. I have been a customer of SirusXM for several years, and had more than one radio. However, all but one of my radios broke, and even though the term of my contract had been met (by having used all the radios for more than a year), and even though I have repeatably called and and canceled my subscription, my credit card continues to be charged.

There is no on line method to cancel a subscription. When I call, I am put on hold for long periods of time (20 minutes to one hour), and then talk to a person who says they have will cancel my subscription, but then I get put on hold again when they have to "confirm" with a supervisor. This 2nd hold period goes forever, ie, they never come back. I have been on hold for more than an hour and then the phone gets disconnected. I have even changed my credit card number to try to cancel the subscription, but the bills still keep coming to my AMX card, even with a new number. AMX says that the only way I can cancel it is to completely stop using AMX. I am furious.

I received a bill in May for $41.95. I called Sirius at that time and told them I had not been receiving service and would not be paying the bill. Today I opened a bill for $46.95. I called, spoke with one representative and was told my service was deactivated in March with a $4.00 balance and the mysteriously reactivated by Sirius with no notes on the account. I offered to pay the $4.00 charge and was told I was liable for the entire charge but could have $9.00 removed. I asked to speak with a supervisor and was disconnected. I called back and went thru the same scenario and again asked for a supervisor. That is when I spoke with Amy #720076.

She informed me that Sirius continues charging until I call and cancel. She could not explain how the account was reactivated and simply said I shouold pay the bill or be referred for collections. I again offered to pay the $4.00 and told her if this was not acceptable, send the account to collections and we'd fight it out from there. I then asked to speak with her supervisor and was told it was Sunday, they were short staffed and she was the boss. I requested her manager's name and phone # and she declined to give it to me instead referring me to Sirius.com to lodge a complaint

My 2010 Chevrolet Equinox came with a free trial XM radio service.The service was deactivated after the trial period.In March of 2010 XM offered me a 12 month 50% off deal. I called and paid in full for the 12 month offer with a credit card. I didn't use the service much so decided not to renew. On June 20, 2011 i received a notice from a collection agency (EOS CCA) that I owed XM $33.57.

I called to explain I paid in full over a year earlier and was told XM automatically renewed the service unless told not to.I was never informed of this and never received any contract from XM stating this.The collection agency told me that was XM's policy-and I owed and the amount would increase if i didn't pay.I called XM and the agent connected me with a supervisor-Michael- who said he could not reverse the charge and to file a dispute with the collection agency.

My service was interupted due to my credit card expiring around March 2011. This I completely take responsibility for as I should have updated it but when the agent called me I gladly provided the updated credit card infomation and the company proceeded to take two payments again which I understood. However, they only activated one of the radios and I proceeded to pay services for a radio that I had not used in over 3 months and when I called to let them know their automated system told me that my radio was not updated and active and needed to be sent signals and I would need to turn the radio on and keep it active for 15 minutes. When I talked to an agent they were in another country and absolutely no help to me. They spoke English fluently but the words they spoke didnt appear to have the same meaning as in the US.

I was told that they would give me credit of 8.99 for a free month service. Are you kidding me? I paid for 3 months service and I didnt get and you want to tell me you are giving me 8.99 for a free month? Really? Are you insulting my intelligence? I then ask to speak to her supervisor and I am told it will be a long wait which I reply I am willing to wait. He comes on the line and apoligizes and wants to fluff things up and be the good guy. He tells me at this point he is issuing the credits but my husband is so upset that he says..."Just Cancel them." We have two accounts with a total of 3 radios and he tells me that he must get me to the cancellation department.

All of a sudden I am speaking to someone in the United States but by this time I am so upset that I dont even comprehend what she is offering. I am beyond mad. Long story short I cancelled both accounts today and feel that noone really cared because i still didnt get the amount that I was overcharged, If they were interested in doing the right thing they would not have charged me for services not rendered. I dont think I am alone in my experience from this website.

Deceptive advertising: Advertised NEW radio but when arrived was RECONDITIONED. Overcharged on account and will not correct or reply to FAX. Many Many phone calls to customer service with no results.

I called and cancelled my service to one of my cars. And I know someone got the information right because they quit billing my credit card. Then 3 months later, I start getting bills for the service. I ignored the bills, I had cancelled my service. The other day I get a call from a collection agency regarding this bill on my cancelled account. I told them I have no intention of paying this bill and that I had cancelled it months ago.

I confirmed 2 times the cost was $32.26 for the year. I agreed and gave them my debit card info.The next day I checked my account and found out they billed me $906.75 for a second Lifetime subscription which I never agreed to.

This transaction put my account negative $500.00. With overdraft fees from bills being paid from this checking account im now negative $700.00. Customer service knows nothing about product and seems not to care about customer. Nine days now and still no refund. Please help.

I was sold a lifetime subscription with the guarantee that I could transfer the subscription to 3 new vehicles. When i called 1 year later to do this I was told by Steve in customer svc and then his supervisor, Nikki employee id **, that this could only be done to after market radios and not factory installed units. This is completely contrary to what I was told since the original radio was, in fact, a factory installed radio by GM. This, to me, constitutes fraud by deception since this was sold KNOWING that it couldn't be transferred and is not at all what I was assured.

I no longer own the vehicle which has the Sirius XM radio (as of March 2010). Sirius XM continued to charge my bank account every 6 months, from March 2010 to Feburary 2011. Ashley, the supervisor in which I spoke with on June 9th,2011 told me that she saw where I called and asked to cancel the service in August of 2010 (at that time I noticed the transaction on my bank statement).

When I spoke with Ashley today, she told me that she can only refund me $47.34. There were 3 charges made on my account. $75.73, $89.59, $86.09 which equals $251.41. I asked her if "that was fair?" she said nothing. The call which I made in August of 2010, I was on hold for over and hour. Again, Ashley did note receiving the call for cancellation. Ashley sent the request for a full refund to another department. Ashley also said "they will say the same thing. We can't go back more than 30 days." I in turn told her that the request was made back in August of 2010, no response from Ashley.

I have been a Siruis customer for several years but due to their constantly rising costs have chosen to cancel. I tried to cancel only one radio and was given a quoted cost to keep the second radio active. When I received the bill it was significantly higher than quoted. I called to complain and was promised the problem would be rectified. I received several more bills, all different, and all incorrect. I finally chose to cancel altogether, paid my fees and was promised I was DONE. Now several months later I am being turned over to collections for fees I was never aware of and was promised would not happen. SIRIUS is a SIRIUS joke!!!

My Sirius radio along with 2 other coworkers in downtown MPLS have not had a signal since May 19. I have called numerous times and all they tell me, if I do not get hung up on, is that it is my radio that is bad or my antenna. Not!

Lack of service and knowledge of "customer service" technicians. Poor service and they will not fix the problem.

We cancelled our Sirius service back in mid-March, and have been waiting ever since for our refund (a full year of service that was automatically deducted from our bank account without our knowledge). Initially we were told it would take 7-10 days. After that we were told 3-4 weeks. Then it was 6-8 weeks. We are now past the 8 week mark. Today my husband called and got the same run-around, that the check was processed and we'd have to wait. When he asked to speak to someone else, the "customer service rep" sat there in silence. When he continued to ask, and finally asked if she was still on the line, she said "yes. " Nothing else. Eventually she hung up on him.

I called back and asked to immediately be transferred to a supervisor, which I was, after a lengthy hold time. This supervisor's name was "Alex" - at least, that's what I was told. She claimed that our refund was mailed on March 24, the same date everyone else had said the check was cut. Since we haven't received it, I requested that they cancel the first check and re-issue a new one. Alex told me our refund issue would be sent to the "Escalation Department. " where it would take another 7-10 days for someone to look into it and contact us. When I said I didn't want to wait, that I wanted to speak to someone now, she claimed there was no one else. When I asked to speak to whoever was above her, she told me the only person above her is "Jesus Christ. " I could not make this up if I wanted to. It was that ridiculous. When I then told her I thought it was horrible that she would speak to a customer like that, and that I would be reporting her on the link for feedback on the Sirius site, she informed me that she would not be processing our request and hung up on me. I am shocked and disgusted with the treatment we've received from Sirius.

I phoned to inquire about purchasing an additional satellite radio and I was told that since I'm a long time loyal customer with Sirius, the cost would be $21.00 plus tax. I was then asked if I wanted to have a lock-in period of 3 months subscription for $21.00 plus tax. But not to worry, I did not have to pay for the subscription until I called in to activate the service. However, he will note in my account as to what the agreed amount was. I thought that it was a super, great deal'. I reiterated that I will not pay the $21.00 subscription cost until after I've received my radio and have called in to activate.

I was assured that my only cost would be the cost of the new radio. Fast forward, two days and I pulled up my bank account. There are 3 charges from Sirius $29.81 for the new radio, $48.02 for the 3 months subscription which was supposed to be $21.00 plus tax and not charged until I called in to activate, and finally a $20.70 charge for my current bill that was not authorized. We never discussed this and this bill isn't due to be paid for another 2 weeks. I'm livid! I've already called to have them cancel my additional subscription and I will be sending back the new radio once I receive it. I'm currently searching for contact information to write their CEO.

I renewed my subscription for myself and my son in February 2011. It is now May and his radio stopped working. I ordered a replacement radio by phone and explained to the representative that I shouldn't need to pay an additional 3 month subscription fee since, in effect, I have more than 6 months of subscription paid for on this replacement radio. She agreed and with her supervisors permission gave me a price for the discounted radio. I checked my credit card statement two days later and there were 5 additional charges.

When I called the "customer care" line and plugged in my phone number, the response was, "There are multiple accounts associated with this number." When I finally got through to another representative, she told me that one account had no services associated with it and that one of the additional charges was for the three month subscription to get the discount. She could not find what the other charge was for. I called my credit card company and cancelled the charges and the card.

Please, if you can, don't subscribe to this service. There are so many free online radios. Spare yourself the headache from this useless company! I will be contacting BBB to have this matter resolved.

I have been a customer since the day Howard **** began broadcasting. I signed on the broadcast of Howard. I grew to love the other channels, as well. Satellite is great but the company is killing the service. The radio I had from the beginning gave out, I have had 3 since. These new versions are terrible, fuzzy most of the time and with very limited reception on a rainy day. I called the customer service to have it cancelled. I waited the first time for about 47 minutes, was transferred 2 times and was hung up on after I gave all my information to the customer care representative. I tried again, 33 minutes in, 2 transfers, got hung up again. I gave up and will just try the following day to get a credit on the newest radio I purchased. I did cancel the service along the way but still seeking a credit for a radio that doesn't work. I am looking for any other way to get to Howard. It is a shame that this company will go away due to the outsourcing and general lack of care for the customer.

I turned in a leased vehicle in August of 2010 and notified Sirius that my new vehicle had a 3-month trial. So, they were fully aware that my account was no longer associated with the vehicle I turned in. After the 3-month trial, they resumed my account. Apparently, last month, the person who purchased the vehicle I got rid of a year ago managed to activate a new trial subscription using a fake name and my mailing address.

I contacted Sirius. Like everyone else, I was left on hold for an inordinate amount of time. After explaining everything to the first rep, I was transferred to a second. It took 30 minutes on hold to get connected. The second rep transferred me to a third. It was another 30 minutes on hold. After I explained the situation again, that rep put me on hold for another 20 minutes. He came back on the line, explained the course of action, and attempted to make notes in the account while I was still on the line. He then got back on the line and told me the computers went down and I'd have to call back, in other words, go through the whole thing again. When a class-action lawsuit is initiated against Sirius, please call me for participation. I am extremely disturbed by the other accounts, which are strangely similar to mine, leading me to believe that this is a deliberate act on Sirius/XM's part. These acts are criminal and must be stopped.

I called to cancel service due to selling my car that had a Sirius XM radio. On 5/10/11 I was transferred 3 times and left on hold for 1 1/2 hours. The final rep I spoke with hung up on me. I have sent email, written requests and faxed requests to cancel with no response. I called again 5/11/11 and was placed on hold for nearly an hour being transferred several times. Finally, a high pressure salesman tried to extend my contract for free for 3 months rather than cancel my service. In the past I have experienced the same practices by them in canceling service.

I bought new vehicle last June and it came with a free 6 months trial then I bought a 5 months promotion. The promotion is to expire in a few days. I was on the phone on hold multiple times to total over 1 hour. I was transferred to cancellation department 3 times to be on hold for well over 10 minutes with each transfer.

Finally I reached a cancellation representative and told him I wanted to cancel. As soon as I gave him my phone number the line went dead. On the final call I demanded a supervisor, Jessica ** answered but said she was in charge of activations only and was the top and only supervisor. In a rude voice she said "as I've told you 3 times I can only transfer you back to the cancellation department".

I also went online and set up password with Sirius XM so that I could manage my account but only to find out that there are only two choices - either activate or renew but no cancellation choice. Now I have messed with this for well over 1 1/2 hrs. Who can tell me how to cancel? Don't ever subscribe to Sirius XM even for free trial. Life is too short - just use an AM/FM radio.

I'm angry that this company will try to charge for renewal when I've made every attempt to cancel this account. This company should not hijack my time or my money.

This company has absolutely the most incompetent and inefficient customer support organization I have ever come in contact with. On top of this, they fraudulently charged my credit card without my authorization after explicitly instructing them not to.

Similar to many of the other victims I've read about here, the problems started when I bought a new car with 6 months of free service. When I called as a courtesy to let them know I had sold the previous car and discussing with them my 6 months of free service including their traffic feature, they made changes to my account that disconnected the traffic and charged me for a 2-year renewal. I've been trying for 5 days to fix this now.

On 3 May 11, I called Sirius to ask them to terminate service on a vehicle that I no longer own. I was placed on hold for 10 minutes before anyone answered the phone. I purchased a new vehicle and received the first three months of service for free. I was told that customer service could issue a prorated refund for the time I turned my vehicle in (30 Apr 11) to present. I was placed on hold and was transferred to customer service. I then spoke to a woman who was very difficult to understand and who could not locate my old account. When she finally located my account, she told me that she would have to transfer me again and this time, I was placed on hold for 40 minutes. The entire length of my call was 59 minutes and absolutely nothing was resolved. This is completely unacceptable to me!

I have a SiriusXM radio with a lifetime membership. I bought a new car which has XM. I called SiriusXM to upgrade which cost $75.00. With my membership, I can upgrade three times. I also emailed. They still would not upgrade. It says SiriusXM on their website. Then I should have a choice of Sirius or XM when I buy a new car. So I payed for this SiriusXM radio and will never use it. I should be reimbursed the money for the radio from SiriusXM.

I paid in full for one year of satellite radio service. At the end of that year, I did not renew. The company sent me a bill for service for 29.95 for service that I do not have. They even sent me a collection notice. I have contacted the better business bureau of New York, filed a complaint with the Missouri attorney general.

I have tried to cancel my XM service yet I am continuing to receive billing notices. When I finally reached them on the phone I was sent to the "cancellation" department. I went round and round with them for nearly 45 mins. with them asking repeatedly if I really, really, really wanted to cancel. I was told I owed a small amount after they couldn't bill my card. It had changed. I am posting this complaint in the event XM tries to impact my credit.

I had a SiriusXM radio in my auto that I sold! I called to cancel the subscription since I sold the vehicle. I was told I had a $29 credit. I could also get a new radio for $17.90 and 3 months radio service for $25 with free installation. The installation was not free since the card they gave me was not valid and all vendors wanted $80-$120 to install my radio. I called the customer service about the issue and they said I could just return the radio for a refund. I came to find out that the person who purchased my auto with the old radio also called the customer service to open their own account with Sirius and Sirius merged both accounts together. So after spending 5 days and over 4 hours on the phone with various managers and customer service representatives, I had only got $31.67 back. I am due $17.80 plus $18 plus $29.57 of which total they have not refunded yet. I am trying to recoup the $33.70 they owed.

I purchased a new 2011 Hyundai Sonata in September 2010 with a free 3-month trial subscription to Sirius XM Radio. On December 21, 2010, I decided to purchase a 3-year subscription from Sirius for XM Everything for $386.69 with a credit card. The credit card was charged on Dec. 22nd for the total amount of $386. Three months later, on March 31st 2011, I was notified by Sirius Customer Service that my subscription was expiring in 5 days. Sirius customer service explained that the $386.69 was applied to the wrong account that was not affiliated with any Radio ID number. If I wanted to continue my subscription I would have to pay the new rate which was $2.21 more per month; over a 3-year period that amounts to about $80.

I explained to customer service that I was a good customer and had 3 radio accounts. They had the nerve to try and sell me extras that would have ballooned the cost to $5 more per month. The customer service agent said hold on the line and I will connect you with our customer complaint department. After 10 seconds all I heard was dial tone. I filed a written complaint on their website and they sent me a computer generated response letter to my complaint that was so general that it could have been to any question asked. Now I know they really don't care in the least about customers like me who have been with them from the beginning. Why should they when they have a monopoly?

I tried to cancel my service, with no luck. My credit card information was out of date and should not have been put through. Sirius changed the good through date to 2011 ( which is not the correct year) and put the charge through anyway. I have contested the charge and had it removed from my credit card.

I have been trying to cancel my satellite radio service for the past month. I have called several times, but they won't shut it off, and they keep sending me bills for a service that I don't want.

In March of 2009, I was sold a lifetime subscription for Sirius Satellite Radio which was installed in my 2007 Volkswagon. I was told at the time that I can transfer this membership to another vehicle when I decided to change vehicles. Sirius and XM radio merged and are now called SiriusXM Satellite Radio. So when I purchased my new 2011 Hyundai Sonata, which comes standard with XM Radio, I was confident that my subscription would be transferred to my new Vehicle.

Boy, I was wrong! The customer service woman assisting me was lovely. But did explain to me that Sirius lifetime subscriptions ($400.00) could not be transferred to a XM Radio vehicle. I could not believe this, I asked this makes no sense. They won't even refund part of my original purchase price? Nope! No refund. No Discount. No nothing. I escalated this to a manager and they also would not budge. This is absolutely a disgusting business practice by SiriusXM. When satellite radio needed my subscription to launch them, I was a valued customer. Now? I'm just another schmo who they wanna have pay again.

I will be boycotting SiriusXM and informing everyone I know that they should not deal with such an unscrupulous company. I asked the customer service agent if she thought I was right. She said, "your putting me in an awkward position but I think you can read between the lines". If the Customer Service agent thought I was right, that should tell you something. Do not patronize SiriusXM

My complaint echoes the hundreds listed on this website. In short, we purchased a new vehicle which had the Nav Traffic and Sirius Radio that came with a free service for the first 3 months. We received mail from corporate Sirius shortly after offering their fee for services once the free service expired and we accepted. After paying for the service, we noticed that the service was terminated. I spent approximately two hours on the phone to their call center, which I understand is in the middle east. It was extremely frustrating talking to several operators that barely spoke English attempting to re-instate the service. The service was restored that evening. Last week, I noticed on the radio, that the Nav Traffic had expired. I immediately called the call center and that's when the hassles really began. In total, I've spent close to 8 hours on the phone attempting to resolve this issue. I've been disconnected on several times. I've asked for supervisors numerous times and have been blown off and was told that it may take 7-10 days for someone to get back to me. This was just not acceptable! I found a blog with a bunch of nasty complaints regarding Sirius' customer service. Someone logged a better phone number and I called it to talk to "second tier technical support".

Here is what transpired: We had two accounts. One corporate and one regular (the account was originally set up as a fleet account since it was a new vehicle). They could not merge the accounts. Although I gave my credit card for billing several times, they didn't have it, so that's why they canceled my account. The supervisor was able to re-establish our radio and Nav Traffic and was in the process of rectifying our billing. They wanted to bill us $38 and would establish a new account. During the process, the supervisor disconnected on me after being on the phone for over 2 hours. I called again, had to go through the whole story for the "nth" time. Finally, someone was able to assist me finalizing the account. They were willing to wave a $15 new account fee, but still wanted the past due (which they should have done from day-one). In short, the Sirius Radio channels are nice-to-have, but I sure don't need them here in the Seattle metro area. We get really good radio service on AM and FM channels. Where it comes in handy, is when you're taking a long trip. I really like the Nav Traffic service because it is very accurate and does make a difference when selecting a driving route.

What is really frustrating is the call center employees that don't speak very good English and read from scripts, acting like robots. They can't seem to handle issues outside their scripts. I've noticed many companies that I've dealt with over the years that had overseas call centers, have now brought them back to the United States. What a difference! What really irks me is that this is a monopoly and there isn't a choice in providers. Their fees are a bit high, but not out of line. With most new vehicles being equipped with radios capable of satellite features, you'd think the auto industry would not tolerate this horrible service provided by Sirius XM. Shame on them for outsourcing their call center. Shame on Corporate for not addressing the complaints. I'm sure they've seen the complaints. Maybe 60 Minutes should do a story on how a large American Company, with a monopoly, is doing or not doing business. Maybe President Obama's staff should look at how our companies are outsourcing American jobs.

On January 10, 2011, I signed up for the free 30-day internet radio trail. I called to cancel the service on February 9th. I was advised by a young woman named Erica that there was no service in my name. I checked my credit card statement on February 14th and discovered a charge of $14.45 for Sirius Satellite Radio. I called Sirius and spoke with a young woman named Skye who advised me she showed an inactive account and the 30-day trial account. It was funny as the girl last week said I had no accounts. She took my information and transferred me to the accounts payable division. I talked with Michael who was as unhelpful as they come and I asked for a supervisor.

I was put on hold for 5 minutes and got George the supervisor. Can you say useless? He advised me there was no record of my call last week and it is a non-refundable cost. Again, I find it odd that the young lady I spoke with today found my accounts. I will be disputing the bill and I encourage any other consumer who has used this trial period and been lied to to dispute their charges. I guess they need the $14.45 worse than I do. Someone has to pay Howard Stern's multimillion dollar contract. I'm wishing there was another satellite radio provider available. Unfortunately, Sirius owns the market for right now.

I contacted this company last month and was told that I was being billed for three radio units. I explained to Adam, the supervisor, that I never owned the third unit that I was being charged for (envy model). Adam responded that he knew his company was charging me for three units since November of 2009; however, he could not refund my money. This company has charged my credit card over $400.00 for services it never rendered. Then, Adam told me it was my fault because I let someone get my information. By law, a company cannot charge for services it never rendered, and if it does, the consumer must be refunded in full.

I contacted Sirius approximately 2 weeks ago to inquire about setting up my staff car. After I gave the representative my information, the representative replied, "Oh, I see you have three systems now." I replied, "I have only two." I then asked the rep what systems she was referring to. She explained that I had 2 portables and 1 built into the dash system. She also informed me that I've been getting billed for 3 systems since March of 2008. I then explained to her that I only have 2 portables. Furthermore, I don't even own any vehicles that have built-in systems. I then asked the rep how were they going to go about refunding me. After years of fraudulently billing me, she stated that they could not refund me.

On Sunday, my wife noticed that on my bank account, Sirius charged $138.90 without my consent. I called to customer services and they said that they charged because it is almost the renewal date. I told them that I didn't authorize the renewal and I didn't authorize them to take any money from my bank account. They have my ATM on their system and the person I spoke with stated that she will reimburse the money back to my account. She stated that it will be $154.00 because I took off one radio.

My wife noticed a hold in the account since Wednesday, 5 Jan 11, and that the hold wasn't in the bank account. I called Sirius costumer service again and they said that it's not the card in the system and it's supposed to take 5 to 7 days to reimburse the money to my account. I request to follow up because I was paying monthly and they are not supposed to take money from any account without authorization. Any questions, please call **. Thanks.

I purchased a radio and a life time subscription for music. The radio can not pick up a signal. The radio is not broken. I call customer service over and over again. They leave me on hold for 45 to 50 minutes at a time. After my third attempt, I finally get connected to a rep. They suggest I purchase some kind of "repair antenna". I say, "Okay, I'll do that." Now they tell me they do not have any and can not get any. But now I have to buy a new radio (when mine is not broken) and pay another $75 to transfer my life time subscription (that I already paid $400 for). If not, maybe I should try Best Buy or Target, Walmart, etc. They run me ragged. I try to call customer service three more times. Again, I get put on hold for 45 to 50 minutes at a time. Finally I can't take anymore. I hang up and have nowhere to get any help. So I write to you.

Every dealing regarding operation and service of my radio has been a major headache. The service on the radio itself is fine. From the beginning when I first signed up and hooked up my radio, the jump button did not work for traffic and weather. Two calls to service and a total of over two hours on the phone, I had to find out through trial and error that with the service I had, it does not work. I was never told this until I called to complain about the service.

All of a sudden, the terrain signal on my radio disappeared. I called the service and they had me check several things with no change. I asked them what exactly does the terrain signal do? They didn't know what the terrain signal was. I asked to be switched to a technician that did know but they would not switch me. They said that my radio was defective and they will send a new one.

Once I got the new radio, I had the same problem. There was no terrain signal. I called the service again and still no one knows anything about the terrain signal and they offered to pay the postage for the returned new radio. They would send me a label to use for shipping. Three weeks later, nothing. I called and was told another three days. Five days later, I called again and was told that it was never sent to me because it wasn't allowed. So they promised to allow it and send it. Now, I'm going away and they are going to charge me for the new defective radio. I had to send it back by paying myself and calling them for a refund.

I paid the postage and called back. After thirty minutes on the phone with two people, I was told that I have to wait until they receive the radio and they will call me.

Honestly, I have never dealt with such inept people in a company in my life. There is more to this than I put here. If I gave all the details, this would be very long but I documented everything. If they choose to call me, I'd love to talk to them. By the way, I sent an official letter of complaint about their service and as of two weeks later, I have not received anything resembling a reply. The only financial loss is $9 for shipping but it's the principle of the bad service.

I called, wrote, emailed the CEO Mel **; Human Resources; Customer Service, etc. about the poor/non working table radio I had received (sent to the billing address rather than the shipping address) the rude customer service, the dropped telephone conversations and the overall disgraceful treatment I received when wanting to return this non-working wireless table radio.

I was advised no credit would be given, keep the radio and don't bother us. I was billed for the radio, and a monthly fee for the service as well. I cannot speak with anyone. I contacted Mel, the CEO, his entire department via fax, email, and US mail--no response. I am out over $125 for this non-working table radio.

Why is this continually happening to innocent consumers? It's a disgrace.

You convinced me to purchase a receiver for my home on 8/18/2010. It did not work and I returned it on 9/14/2010. I was assured that the account would be closed upon receipt. I provided a copy of the UPS delivery receipt of the return. This month (December 7, 2010) I get a charge for the radio service, $13.74.

What gives? Get this charge off my account please. Customer service is absolutely horrible--worst ever! Waiting for 15 to 20 minutes for an operator and then getting transferred to nowhere is most disturbing.

So much for the Sirius/XM "merger". All that was merged was the company name it seems. Sirius and XM are still two completely different companies that cannot communicate with each other. Here's my problem: I purchased a lifetime subscription to Sirius in 2007, mainly because the car I had at the time received Sirius. Back in June of this year, I bought a new car that (unfortunately for me) had a XM radio.

I have called numerous times since June trying to find out when I can have the (paid for) Sirius signal sent to my new XM radio. Last night I was told by a Sirius supervisor that it could take 5-10 years before they are completely merged! Yes, that's right - she said years. So presently, I'm paying for XM service ($45 every three months) while at the same time I have a lifetime subscription to Sirius. Meanwhile, the folks that bought the car that I traded in are receiving free Sirius, because I can't suspend my lifetime subscription to Sirius. I can only cancel it. By the way, Sirius' automated phone menu is terrible, just plain terrible.

I purchased a vehicle with trial period, and when they sent renewal on September 22, 2009, it said "Take a moment to renew your Sirius service and (in bold print) get 2 months free when you choose an annual plan." This indicated to me that I would get 14 months for the price of 12, so I sent in the $129.50 assuming it would expire on November 2010. What a surprise. First, that they automatically renewed for me, but didn't send a bill initially and that according to them, it expired in September. After spending 49 minutes on the phone with various people and ending with a supervisor, I was told that there was nothing they could do. So of course I canceled and I would never renew that service again. They have horrible customer service, misleading advertising, and employees who (apparently) have no authority.

According to Sirius, I now owe $36, but my bill says $31.75, so I sent that in 11/29/10. I even offered to split the difference but their line is, "Sorry we can't do anything for you."

I sold my car which had a Sirius subscription. There is no way to cancel online like you can to sign up. So I called their customer service line. I waited 30 minutes the first time and gave up. I tried back and waited another 49 minutes. I then called the "sign up for service" line and they said all they could do is transfer me to the cancel dept. They guaranteed the wait would be less than 10 minutes. I waited another 30 minutes and I am still on hold as I write this. I am convinced they purposely wait the customer out so that you really cannot cancel. I have never ever experienced such deceptive practices.

I purchased a new Ford F150 in 2006 that came with 6 free months of Sirius radio service. After that expired, I paid for a 3-month trial period at a reduced price. After that expired, I opted not to renew, not knowing I needed to cancel I didn't, nor did I know this would be a recurring charge.

To make the long story short, I found 2 debits to my account less than 3 months apart recently. I called them and they said that they had been charging me since Aug. 2007. I do not reconcile my account, shame on me, but they have been charging me for 3 years for something I did not authorize or receive any service for what I was being charged, shame on them. Dealing with their reps is something lovely too. They were rude and reluctant to help or give up information. They did give me this web address. I was told I could email the company but it seems it's just a place to vent. I am reporting this as fraud with Wachovia, calling the Better Business Bureau, and telling everyone that will listen to stay away from Sirius radio.

I wanted to cancel my service last year due to not using it. A pushy salesman talked me back into it with a cut rate for one year. It wasn't worth it. Next thing I know, I am getting calls from a collection agency that leaves a number but never answers the phone. So I called Sirius and their rep told me that it was taken care of and I wouldn't get any more calls. Wrong. I still am getting calls so I called Sirius again. This time, I spoke to Henry (Employee #: **) and he said that there was nothing he could do and I would have to call the agency. He gave me the number--the wrong number. This is highway robbery.

When I bought my new car last year, it came with a free one year subscription to Sirius Satellite Radio. When the subscription expired in May of 2010, I decided that even though I really enjoyed listening to it, I could live without it for a while.This week, I received a flyer in the mail from Sirius offering me a special price of $20 for five months. Great deal, right? Not so fast. I called Sirius yesterday to take advantage of this offer and it was a painless experience.

When I was done transacting my business, the rep (Andrea) advised me that all I would need to do was to call them back. When I was in my car because they needed my radio to be turned on in order to update my subscription remotely. This seemed easy enough, but of course, it wasn't. When I called back from my car, I was told by another rep (no name) that they had no record of my phone call and did not bill my credit card but that for my inconvenience they would give me three free months of service. Great deal, right? Not so fast.

This morning, I checked my checking account balance online just to make sure that they didn't bill me. They did. Not for $20 but for $90. I immediately picked up the phone to straighten this out. After speaking to multiple reps that could not find any charges to my credit card and at least one person who couldn't even find my account at all (even though I provided my account # and ESN#), I was transferred to a man named Steve who I was promised would help me resolve this issue. Yea, right.

After more than 45 minutes on the phone, I still couldn't even get this man to admit that they had charged my credit card! In order to correct the issue, I would need to fax him an original paper copy of my bank statement to prove that I have been charged. Are you kidding me? Enough is enough. I finally became so frustrated that I hung up on Steve and headed out to my bank, where I disputed the charge and let the bank handle it. I wouldn't recommend Sirius Satellite Radio to anyone! They are an absolute nightmare to deal with and I believe are a dishonest and dangerous group of scammers!

11/12/10: Called 888-539-7474 - spoke with a Listener Care Representative and was informed at that time, the charge on the Visa Card was a mistake on Sirius. Assured me the amount charged ($90.87) would be credited back to the account no later than 5:00pm on Monday, 09/15/10. Offered me two (2) free months to satisfy me and suggested the Visa Card be removed from the account for future usage. The offers were accepted, then the saga continues.

11/12/10: Telephone Lister Care Representative requested a supervisor - got Marco who was an ineffective supervisor. I was told it would be 6-8 weeks before the refund would be sent out due to no credit card on the account. I'm livid in regards to how this issue has been handled. Unsatisfactory customer service! If the young lady who promised the different incentives to satisfy me and if she made a mistake by removing the credit card number prior to sending the refund request over to billing. Why wasn't I contacted? Current contact information is on file.

The bottom-line, I request the amount of $90.82 be placed in my account and/or a refund check be forward to me in a timely manner. Not 6 to 8 weeks from now. If this matter is not resolved in a timely manner, other means will be taken to resolve this issue. Again contact information: mobile number-** home number-**- mailing address: ** Winter Haven, FL 33881. I appreciate written confirmation this communication was received as well as clarification on how you plan to resolve this matter.Sabrina **, Disgruntle/Dissatisfied Customer.

Very unsatisfied, 5th emails, any on going to admit the mistake that your employee made and do the correct thing? It's funny how fast you sent me a bill but when its brought to your attention, no one will admit the error your employee made and to add insult to injury when I call your customer care (7) seven times. They won't even listen to my problem that you bestowed upon me instead they tell me I cannot cancel the order you placed without my permission and also when I show them the proof. They put me on hold for a minimum of 15 minutes and then disconnect the call at your end, this is documented by my carrier each time they did so, is some one going to take care of this?

This is the fourth time I have emailed you and no response. Please send me my refund of $185.69. Immediately as stated in your email, cancel my account and send my refund. Thank you for your help. You can thank your listener care reps, Julie, Ira, Pam for totally ignoring the problem caused by Sondy and also keeping me on hold for 15 minutes then disconnecting the call numerous times. Here is the original email I sent which you never even addressed, so cancel my account and send my refund of $185.69. Which I prepaid, here is the original email on Nov. 3, 2010, I switched my subscription to the XM for life , spoke to Sondy and she told me it would be 576.65 minus the 304.85 credit.

I still had prepaid on May 23, 2007. I agreed with the balance 271.64. 0n Nov. 3, 2010 and gave her an okay on my credit card. I was notified by XM that she made a mistake and the balance due would be higher due to her giving me the wrong credit that would be applied when I made the switch. I do not want to pay any more than the agreed amount of 271.64 as agreed on Nov. 3, 2010 based on information given to me by Sondy at XM if she made a genuine mistake.

I understand but I based my decision on wring info supplied to me by her, If you can't supply the service at the agreed price. Please return my account and service to the coverage I prepaid for back in May 23, 2007 which promptly paid in advance back then. I do not want to incur any charges for her mistakes, I called 4 times this week and your listener care people did not understand what to do.

Will be as it was and I will be good till May 22, 2012 as my agreement states on May 23, 2007, if you cannot live up to one of those agreements please cancel my agreement and I would like a refund immediately.

Thank you in advance for your help. Please do this asap as I don't want to pay for any other mistakes made by others. Cell number **, call me if you wish and please understand I would just like to get on with more important things in my life than my listening preferences when I am in my car two hours a week.

We had numerous interruptions to our Sirius service, so I told them that when the year was up, I would cancel. They turned off service in Sept. I didn't think anything of it until I got a bill yesterday and repeated phone calls saying our account was delinquent. I emailed (so as to have in writing) that we had cancelled and service had been shut off.

They replied saying it is their policy to auto renew and they never got a cancellation notice. First, I never auto renew anything, that's why they don't have a credit card number and are sending me a bill. Secondly, they stopped service so why would I pay for something I haven't received. They refuse to remove charge and I'm not paying it.

Three hours on the phone and I still cannot cancel Sirius satellite radio. Please take my advice and do not get involved with these people. It is a scam and they make it impossible to cancel service.

I paid for a year's satellite service and after that year, apparently, they have an auto renewal policy so they charged me for two extra month of service. I tried to cancel the account and was told that I had to pay for the two extra months which I did. I was then told that my account was cancelled. I asked for a confirmation email and was told that they could not do that. I checked my account and it was not cancelled. I called back to ask why and they said that I had not paid the outstanding bill which I most assuredly did over the phone.

I spent a total of three hours on the phone going in circles and having them hang up on me. The truth folks is that this is a scam. There is virtually no way to cancel your account. Now, everytime I try to get in touch with them, I get the same circular path to nowhere. Buyers beware. Sirius is a scam and you can never quit them. I have filed a complaint with the Better Business Bureau and will file another with the State Attorney General's Office.

I see that I am not alone. Others have had some of the same or similar negative experiences that I have had with SiriusXM over the years. Let me add a couple of additional warnings. I found they would take the ever increasing subscription fee out of my bank account without notifying me in advance, so I insisted they mail me a statement so that I could pay by check. This year, they sent the statement about a week before the allege due date of 10-26-10. However, the invoice says that the service is for 09-10-10 09-10-11. Funny, because I had put a note on my calendar that the subscription ended on 10-25-10. However, I could not find last year's bill, so I let that go. Of course, because I received the bill so late, I had to call and give them a credit card number in order to update it right away without losing service. PS: They charge $2 to mail the invoice.

My most recent negative experience is small potatoes compared to what many of you have suffered, but I wanted it on the record anyway. Monday, November 1, 2010, I called with a technical question and got the routine about, Don't you want to purchase a lifetime subscription for Well, then how about When the customer service rep got down to offering a new radio for $19, I capitulated. She then put me on hold and came back on to say that it was $19.99 + tax + shipping for a total of $33.59. I specifically asked, Now, that's all you're going to charge me, right? There's not any additional subscription fee or anything like that. She assured me there was not. Whereupon, I gave her the credit-card information.

I then logged in to my computer where I found an email order confirmation. It does indicate that I am being billed $33.59. However, in small print under that it says, Subscription and hardware charges will be billed separately upon shipment. I immediately called them. This customer service rep told me that the subscription fee would be an additional $9.96. I didn't ask about hardware charges. I just told her I wanted to cancel. Not surprisingly, I was told it was too late to cancel as the order had already been sent to UPS. However, all I had to do was refuse the package when it arrived. She assured me that no money would be taken out of my account.

The following day, I discovered a later email a shipment confirmation. This contains the same information as the order confirmation, but does not contain the small print about additional charges, for whatever that's worth. I then went on line and looked at my bank account where I discovered that $33.59 had been withdrawn by SiriusXM. I immediately contacted my bank, where I learned that with debit card transactions, the credit union does not have the ability to place stop payments or stop incoming transactions for being processed. If you feel as though this merchant may try to collect additional funds from the account you may want to consider canceling the current card number and asking for a re-issued. There is a fee of 15.00 to reissue a new card and pin.

I then emailed SiriusXM and described the problem and received an email back assuring me that representatives will be in touch with you within one business day. That was Tuesday, November 2, 2010.On the 4th, I called them again. This representative told me the first representative should never have told me that I would not have to pay a subscription fee and that she would see to it that that woman was reprimanded. I said, I don't want revenge. I just want my money back.

She told me I probably wasn't going to get all of my money back, but she would put me through to someone who could help. How did I know that the phone would then, after a few minutes' wait, go dead? My suspicion is that their customer service reps are all located in Third World countries and are probably paid 50 cents an hour, at best, to read the script given them and don't have any idea of or responsibility for the lengths that the powers that be at SiriusXM then go through to rip everybody off.

On Friday, November 5, 2010, I received an email stating, we are currently undergoing a scheduled maintenance and are currently unable to access your account. Our systems will be available on Saturday, November 6th. Their voice mail gave me the same message. I called again, this morning, Saturday, and received the same message. I then called my bank and asked them to cancel my card and issue a new one. If need be, I'll take my chances with the SiriusXM collections department. I live in an area where I can't pick up any radio station I want to hear, but I will never do business with these thieves again.

I canceled my first prepaid, 2-year radio service on 7/17/10 in good time, and was told that I would be sent a final bill. That never happened. Later, knowing when my 2nd radio subscription ended, I called in to cancel the second radio on 11/1/10, again in good time per the contract. I was informed that there was a past-due balance from the previous 1st radio of which I replied I know nothing about, I have never received a final billing.

Now, of course, there have been late charges accruing for a bill I never received. Important Note: Both of these radios were prepaid for years of service, and all arrangements made over the phone, including credit card payment. I believe it's possible that they sent bills to another person with same name or possibly my old address, however I changed my address immediately upon relocation, and I do get mail from Sirius at my current address, not bills but all other correspondence, including cancellation notices.

This George guy (supervisor),who I talked to on 11/1/10, said he couldn't do anything since the matter has been turned over to collections. I have not heard anything from collections. I spoke to a Nichole on 11/2/10 and she was completely different and more caring and we confirmed my current address which they have been using and that quite possibly the bills were sent to the old address. I am not going to pay for late charges, when I have not received a closing bill like was promised, nor do I even think that any billing is legitimate after pre-paying for a long period where I did cancel per the fine-print procedures in good time.

Nichole took some time, but came back and assured me that not only have both services been canceled, but that my account was 00.00 and that she had also cleared me from any collection procedures. I truly believe that these people are rip-off artists who try to overcharge after a cancellation. The radio service in fact was cut off at exactly the expiration date and therefore I didn't even receive any service after the termination date. Why should I pay?

Thus, long after I had forgotten about my account, I received the charge for three months of service. I immediately called to cancel and recover the fees from this charge, only to find out that more than half of it was nonrefundable because it was retroactively billed. I felt that this billing system was purposely structured to charge unknowing users and to recover fees for the company after their promotional offer was accepted.

Well to start I have Sirius in my car, my husband wanted in his car bought the adapter (from them) for $100 and a satellite ready radio $350 and spent another $200 to have it installed. All just to listen the disco channel #81, now only to find out that they dropped it, with no replacement, and no notification it was dropped. And no one cares.

I purchased a 2010 Ford Focus in April, it came with a 6 month trial of the Sirius Satellite Radio. I enjoyed it but also found that I could get pretty much the same type of pleasure just connecting my phone to the auxiliary. I had spoken to a sales rep in August, at which point, I had interest in signing up for the 2 year plan. I asked how it would work. He proceeded to tell me that I would receive a packet in the mail with an invoice for the 2 year term and I made sure that I wasn't signing up for anything at the time, as I was unsure if I had wanted to continue as of yet.

The sales rep had stated that I was not obligated to do anything. It is now the middle of October and my service has been shut off which I was expecting and I thought nothing of it as it had been 6 months since I purchased the car. Daily, now I am receiving phone calls from an automated machine stating that my Sirius account is past due and there were problems with billing and I need to contact them to update my billing information.

I contact Sirius only to find out that I am being billed almost $100. After trying multiple times dealing with rude representatives that do not wish to help but more antagonize the customer, I had one woman in the US go as far as to state after asking for her name "I gave that to you in the beginning of the call" and so much for asking for a supervisor, I've been hung up on 3 times or transferred to different teams and put on hold for 10 minutes at a time.

I finally got a hold of a gentleman in the states that seriously tried to help and took ownership. I didn't get what I wanted out of the deal which was to not be billed for a service that was never rendered but he did knock out a $75 cancellation fee! that was automatically established once I spoke with the sales rep and showed interest in going for a 2 year contract without committing to anything. I then proceeded to spell out that I wanted an invoice sent to me with the $23.90 amount that is now due as I would not give this company my credit card information and I will mail in a money order so as to not give Sirius any way of getting anymore money from me and made him repeat that my account had been canceled three times before I hung up.

For Christmas several years ago, my parents gave me a gift card and console for Sirius satellite radio. I should have known when the process became like pulling teeth to install the darn thing that this wasn't going to be a good relationship. Every time I called, they got my name wrong. They couldn't fix technical issues and they constantly tried to charge me for things I did not ask for or need. Recently, I have received about 10 to 12 calls a day from 866.301.7625. The caller does not leave a message and I don't answer unknown numbers. Finally, I did an internet search and found it was Sirius.

When I called back, they said they were simply calling to update my contact information and a current credit card to place on file. Really?! I haven't had an active account with them for about two years. Of course, I did not give them any of my new information; but because I wouldn't give them updated information, they could not remove my number from their dial list. I guess I will just have to put up with the constant calls.

I noticed about a month ago that Sirius was taking money out of my checking account twice - on different days every quarter. I only have 1 car, so obviously I don't need two accounts with them. My service was originally set up through the car dealership. When the trial period ended, Sirius contacted me via phone to get my debit card number to continue service.

I never received anything written from them. When I noticed the double-billing, I contacted my bank and they did an investigation. Sirius told the bank that I have two cars, and two accounts. After a long night of arguing with Sirius on the phone (they finally gave me the account numbers with the bank's investigation), they finally believed that I don't have 2 2009 Honda Accords. What is egregious about the whole thing is that the 2nd mysterious account listed a random VIN number for a car that doesn't exist. Someone at Sirius not only fraudulently opened this account and began stealing my money, but they knowingly did it, as evidenced by the fake VIN. This was clearly not a clerical mistake - it's fraud.

Now, I am waiting on a refund of $220 plus. But they can't tell me when I'll get it. Iit could be 7 to 10 days, or whenever the hell they feel like it. I'm quite sure they have probably done this before. It's too well coordinated re: taking the money out at different times so I wouldn't notice, faking the VIN, etc. Needless to say, I am beyond angry. If I hadn't happened to notice the double charges, it would have gone on forever.

I had their service and their customer service is awful. They are rude and do exactly what they want. I asked to be billed by the month and they charged me for 3 months service. So I called and told them to change my service to monthly, and here 3 months later, I am being charged for the second time for 3 months service. And the bad thing is that it caused my checking account to overdraw and now my car insurance is canceled and all because they took out 3 months service again. I pray that their service is canceled this time. I can't afford this to keep happening to me. They are wrong in how they handle people.

They call every day to renew subscription, all times annoying times, and today I called back to renew. They cannot renew now until November 1 unless I want to pay a premium, and they now gave me three different prices for a 2-year subscription. We need another XM radio company to compete, this is horrible. I waited forever for a person to help and then forever for each question I had he had to put me on hold. I did ask for a supervisor and he said, "This is the way we do things."

In September 2009, I paid Sirius radio for a one-year subscription. Six months later, I sold the truck. When I tried to cancel the service, I was told that it would automatically be cancelled after the time ran out. On September and October 2010, I received a $29.00 bill and numerous phone calls. I spoke with customer service and got nowhere. It takes up to 30 minutes to talk with a real person, and they still cannot give me an answer. I told them to take me off their call list, and ten minutes later, I received another automated phone call. I cannot seem to get to the end of this.

I purchased a lifetime service of Sirius radio for my husband. All I want is in black and white - a written proof of payment for service for lifetime of Sirius. I am getting no help from anyone. I paid using credit card.

I called to cancel several months ago because I am now disabled and can no longer pay. In tricky wording apparently, I was suckered into another deal which was worded as if I would not owe anything. The next time I hear from them is through a collections agency saying I owe them $38. To remind you that I cancelled because I have no money. I contacted them and they "agree" that it was not ok that such a thing has happened but unfortunately "there is nothing they can do about it".

My only choice is to pay money I don't have for a service I didn't want. I then am informed that another receiver I had a few years ago that is associated with my account has a credit of $67 which they cannot give me to pay the $38 that I apparently owe them. The only way I can get that is if I pay the $38 they say I owe them. Not cool! They can send people to collections for services that I don't want and when they owe me money?!

On this day, I made three phone calls to your customer support number (888-539-SIRIUS) and the experience was horrendous. On my first phone call, I explained that I was having a problem with the connection using my Internet service with Sirius, which is what I use to listen to Sirius on my iPhone (for which I pay extra every month just to have this service). Up until approximately five days ago, I had no problem with it at all. Now, I can be sitting and listening and the song suddenly changes, plays a different song and then goes back to the original song it was playing. When I explained this to the customer representative that I was speaking to, all she could tell me was that she had to read the notes on my account.

I explained to her that this was the first time that I was calling in for this problem and there would be no notes on my account concerning this problem. She continued to insist that she needed to read the notes on my account and as I was repeating to her that there was no need to read the notes as this was my first time calling for this problem, she hung up on me. I then called back and when the representative answered the phone, I immediately asked to speak to a supervisor. That representative put me on hold, never came back to the phone and I ended up holding on the line for almost 26 minutes (photo enclosed) to which I finally hung up and called back.

On the third phone call, I waited approximately 15 minutes to speak to a supervisor. I asked for his name and all he would tell me was that his name was Raymond. I requested his last name, batch number, I.D. number or anything that would help me identify him other than just his first name. He refused to give me any other information other than his first name and told me that it was company policy and all he was able to give me was the information that his name was Raymond.

At this point, I was so frustrated that I began to record the call and informed Raymond that I was recording the call (as I am required to do by law) and began asking for information other than his first name again. All he could say was stop recording the call. When I explained that the reason I was recording the call was because I wanted to give it to his corporate office so that they could hear the problem I was having with his information (thinking that he may at this point offer something), all he could respond was to stop recording the call.

I made sure on the recording that he stated that it was company policy that all he could give me was his first name. The reason I kept asking was because I wanted to make sure he was a supervisor and not another representative that the previous representative transferred me to. I would think that if he was a supervisor, he would not have had any problem giving me additional information to identify him.

If you would like a copy of that recording, I would be happy to provide it to you--not that it would really do you any good because I am sure that you have more than one Raymond that works for your company. This level of customer service is outrageous! Not one of the representatives seemed interested in helping me with my problem to come to a solution. What has customer service come to when the people that are employed to help don't?

My problem was never resolved with all the phone calls I made. I received a message while listening to Sirius on my iPhone after the service stopped working that there was a problem with my account and that I need to call 888-539-7474 to resolve it. I could not imagine what the problem could be and now, my service was not working at all so I made the phone call. I was then informed that there was no problem with my account and there was maintenance being done on the Internet portion of the Sirius service.

I actually had one of their representatives put a note on my account as to what time my service was interrupted (10:30 a.m.). I was without my service for four hours. I sincerely hope that this letter will prompt some quality experience between me and Sirius radio. I would think that in this economy, customer retention would be a number one priority. After sending this letter, two days later, I received a message while I was listening to the Internet radio that said my account was deactivated. I called and again, it was site maintenance but instead of putting that message up, the message I received made me think that something was wrong with my account. Therefore, I wasted another 45 minutes on a phone call that I should not have had to make.

I got a call, thought it was a prank call. "Are you 18? This will be recorded." I need to update your account. I did not answer any questions. I got online and found the number for Sirius, just to be safe, because XM Radio was mentioned. So I called 1-888-539-7474, talked to LeAnn. She could not find me in the system, so she told me to call XM customer care, 1-800-967-2346. I spoke with Kathy that did find my account. She said I was on auto renewal. I told her I'd never heard of that and I was never notified or informed of this. She transferred me to another number and told me to tell them I did not know of auto renewal, etc. I ended up with Kathy again.

She said, "Please hold for 3-5 minutes." I did. She said, "You owe nothing, zero balance." I asked if she could please fax this to me. "No, I'm in the Philippines, but you will get a letter by regular mail in 3-5 days. I've spent a lot of time on the phone in the afternoon. Then at 7.10 pm, I get a call from Ruby ** that says I owe $15.00. I told her of all of my previous conversations, she apologized four times during my dinner meal. I told her I am supposed to have a zero balance, so she wants to put me on hold to talk to her supervisor, Desiree **. She came back and said it shows a balance, but it will be taken care of.

On the phone 40 minutes at this point, I said thank you very much. The next day at 9:23 am, I got an automated call from 1-877-850-7184, we need to update your acct. I hung up. I did contact the dealership that sold me the vehicle, talked to Lance **, the manager, he was to get back with me today, since they gave me the trial offer. No call. I called his voicemail, heard nothing. From the pages upon pages that I've read, XM Radio will turn you over to a collection agency over $15.00. Yes, on one phone call, the call dropped.

Physically, it took its toll on me. I'm just on day 2 and I'm sick at my stomach just knowing they are going to call again. They offered me 4 deals, even 3 months free. I declined all. Yes, if I have a heart attack or another migraine, too sick to eat tonight, I will contact all TV stations, write the newspaper, etc. I have been dealing with attorneys for 9 years nonstop. I do believe an attorney will jump at class action lawsuit. Do I want to be contacted by an attorney from XM Radio, etc. I would like that, but how many 1-800 numbers would they have?

From the very beginning, I have been highly disappointed in your service. Every time I spoke with a Listener Care Representative I was assured Major League Baseball was coming. The latest blow was when an email stated 210 would have baseball. My radio did not reach that number.

Cancel my account asap!

"Thank you for contacting SIRIUS XM regarding regarding your cancellation request. We are here to assist. We are sorry to learn that about the negative impression you have with Sirius. Please note, as a result of the merger, Sirius XM Radio is offering consumers new packages in audio entertainment, which include programming from both services. The channel you have inquired about (MLB Channel 210), has been a part of the package Sirius Everything plus the Best of XM. However, your subscription was Sirius Everything which does not include this particular channel. Please be aware that your service has already been cancelled on 10/12/10 and you have a balance of $12.64. This is for service from 9/18/10 to 10/12/10. Please be reminded further that you are responsible for payment of all outstanding balances accrued through that date. We hope you are enjoying Sirius XM 100% commercial-free music and entertainment programming. We are committed to providing you with the best in customer care. If you have any questions, feel free to reply to this email. And you can always manage your account online 24/7 by clicking ***."

I will have to pay $12.64 even though they ignored my requests to cancel and have not used the service.

It is next to impossible to cancel your account. At the moment of this comment, I have been on the phone with "customer care" for an hour and a half. If you call Sirius to activate an account, your call is answered right away but they make it impossible to cancel. It cannot be done through their website. We have to resort to alerting our credit card to block them.

I called to cancel my XM radio and did so successfully on 13 September 2010. I noticed two invoices for $188.12 on the same day so I complained and was refunded the whole amount on the 14th. I was then re-billed two invoices for $188.12 on 21 September 2010 and up until 6 October 2010, I have not been refunded.

My cars flooded and I needed to cancel my subscriptions but did not have my radio IDs. When I called the main Sirius number, they were immediately able to access my account but that department does not handle cancellations. I was transferred to cancellations multiple times and they refused to help me. They said that they could not find my account. After 1.5 hours, I informed them that they were harassing me and that there practices were illegal. They ultimately "found" my information and cancelled my account. One week later, I received a renewal notice. I called back to confirm my cancellation. They said it was inactive. But it would be best to call back the day before my automatic renewal just to be sure.

On 9/10/10, I contacted Sirius by phone to extend a six-month trial offer on a new vehicle. I purchased a one-year subscription with three months free and was told the total would be $165. I approved the charge on my visa check card and we were done.

Later that day I checked my bank account and Sirius had charged me $229.75 for my new service. I immediately contacted Sirius by phone and was told that the overcharge was a mistake. I asked to speak to a supervisor and was then placed on hold for over 30 minutes. I finally hung up and sent an email. The next day, I received an email response from Jade, which said that they had processed the overcharge of $64.75 and it would be back in my account in 7-10 business days. On the 10th business day, still no refund had been processed to my bank account. I sent their customer care another email asking why my refund had not been processed as promised. I asked to be contacted by a supervisor. They called my home once and I missed the call. Finally on 10/1/10, I checked my bank account and not only has Sirius not refunded the $64.75 that I am owed, they have charged me another $64.75. I have now been overcharged $130!

It's the weekend so I send another email to customer care asking what in the heck is going on--why have they charged me again? I get an email response on 10/3/10. Sirius informs me that I am wrong--they have processed the refund of $64.75 on 9/30/10 and it will take 7-10 business days to show up on my account. They ask that I fax them proof that Sirius has charged me another $64.75. Yet on my Sirius account online, it clearly says that they have charged my visa check card $64.75 on 9/30/10. I am very unhappy.

Today I call and talk to a supervisor. I am clearly frustrated. Sirius has taken close to $130 from my checking account that I have not authorized. Supervisor is defensive, does not know why this has happened and says that the $130 will be credited back in 7-10 business days. I've heard this before. I asked how I can trust Sirius to refund me and not charge me again. I asked how Sirius can be trusted with my financial information. I am told that they can remove my visa check card information so that I will not have to worry, but then it will take 4-6 weeks to send me a refund by mail! I asked why it takes 7-10 business days to process a refund when Sirius processes a purchase on the day that you make it. I was told things have to be approved and checked and this takes time--sure.

I suggest just canceling my service. Supervisor says, "No problem". I respond, "You are not even going to try and make this right with me. You don't care that you will have another unhappy Sirius customer telling others about your terrible customer service. Why don't you discount this year's service to make up for all the grief this has caused me?" Supervisor says, "We cannot refund money on service that has already been purchased". Not sure why this is so--apparently it just is. They certainly have no problem with overcharging for service.

Here's the carrot she gives me: if I renew my service next year then they will give me three months for free. Oh boy, the same offer that started this whole frustrating/aggravating affair! Call me an idiot, I did not cancel my service--yet. Waiting 7-10 business days to see if the $130 is finally refunded. I'm not optimistic.

On 9/22 I arranged for return of a Jambox, which was under warranty. On 9/23 I found a charge for $600. Apparently an unknown event occurred and my subscription was changed to a lifetime subscription. In the process of resetting me to an annual subscription, I received a second charge for a refreshed annual subscription - this for $180. Only after this correction was done did they inform me that refunds can take 7-10 business days. What, they can make a mistake, charge me more (the renewal for my annual subscription would not have occurred normally till November), then keep my $600 for up to two weeks? Is this legal?

At the very least their so-called system is a piece of junk. I also incurred bank fees as a result of their mistake. They 'requested' their billing department to refund the fees. I have lent them $600 for as much as two weeks. I spent about an hour on the phone, waiting for them to 'approve' reimbursement of $60 in bank fees their mistake caused. I don't know what the fine print is in the new annual subscription, which I may wish to cancel. I may later post another complaint if I'm not satisfied with that.

Today, I discovered that Sirius Satellite Radio had renewed my yearly subscription without my consent. They did so by charging my credit card $167 without my consent. When I called Sirius and attempted to cancel my service, I was told that they "could not help me". After some arguing, I was shuffled to two different departments.

When I finally reached service cancellations, their "service" was temporarily unavailable. Their advertising is most excellent, however, their customer service is very poor, and their business ethics are deplorable. Someone should initiate a class action law suit and "check" this company. Henceforth, I will stick with Pandora and Last.FM.

My Sirius Radio stopped working two mornings ago. The message on my radio said "To activate please call..." They had already taken the payment out for the month and I had not canceled. I called the 888 number and asked the machine to re-send the signal. It didn't work. Later that day, I did it again. It didn't work. So, I asked the machine to connect me to a person. The person was very nice but very hard to understand. After several minutes of trying to communicate with him, I settled for him resending the signal. Again, it didn't work. The next day, I tried again. Sending the signal didn't work. I got someone on the phone who said he was going to research my problem, and to please hold. He never came back. I had it on speaker for 27 minutes before I gave up. This was all while sitting in my car with my radio on but nothing coming out of it.

Yesterday evening, I got a nice lady on the phone who tried to resend the signal. It didn't work. She had me do 2 troubleshooting things - didn't work. Finally, she asked me to turn off my car, turn it back on, turn my radio off, turn it back on, and then open my car door. She tried to resend the signal. It didn't work. That was another 25 minutes of my cell service and life I'll never get back. Today, I tried again (I'm an optimist). It was a no-go. I was put on hold to talk to someone and 11 minutes later, my phone was still on and I was on hold. If I get someone on the phone, I'm canceling my service. I hope it's not as painful as others say it is. My patience is very thin.

Sirius XM Radio, Inc. billed me on September 8, 2010 for satellite radio subscription that I had already paid for on March 4. I had paid for the period ending Sept. 7, and they billed me for the period July 28 to Sept. 8, 2010. Also, XM billed me for the period from Sept 7 to October 28, 2010 even though I had called XM on April 7 to tell them I will not renew the subscription, so don't bill me.

After attempting to call them over a period of several days (wait period was excessive), I managed to get through on September 24 and talked to a representative who would not agree that my April 7 phone call was adequate to avoid subscription renewal (that was the entire intent of my April 7 phone call). She threatened to send my case to collections.

Eventually a supervisor agreed to drop all charges on my account. However, the entire episode left me extremely frustrated with the sad state of consumer affairs, as well as an hour or more of lost productive time.

I'm trying to cancel our subscription to Sirius Satellite Radio. I have been on hold for 1 hour 12 minutes so far and climbing. It seems that it takes about 10 minutes to setup an account with these guys but well over an hour to cancel once they find out that's what you want to do. They do not give you the ability to cancel online from your account.

I tried to close my account and was told it would be put on hold. She did not explain that the account would reactivate in a few months without my permission. I payed the amount billed believing I owed for past due services and when the next bill came 3 months later, I realized I was being ripped off for services I didn't want or use. They refused to give me any monies back. This is a scam they use to keep sucking money out of you.

After working with a representative on a promotional package on a contract to run 36 months, I received a statement from my credit card company reflecting an authorized charge of $459 for 36 months. This was 3 times the price I agreed to with the sales representative! There was an additional charge of $2.11 on statement for paper billing. I never received any renewal notification at all, either electronically or by paper.

This company is dishonest and impossible to deal with. On top of that, their reception is horrible in our car. We've also had XM for several years with great reception and zero customer service issues.

Joe at Sirius Auto Sales located at 870 Atlantic Avenue in Brooklyn, NY sold me a vehicle in February 2010 that had been in an accident and deemed totaled by an insurance company in June 2009. Two weeks after purchasing the vehicle, the vehicle would not pass emission testing; therefore, I was unable to register the vehicle.

I informed Joe at Sirius Auto Sales and he basically rudely blew me off. He would not provide me with his full name or provide me with company policy regarding refunds or return of vehicle. I am stuck with a vehicle I cannot drive and does not run properly.Buyers, beware of this corrupt salesman and dealership. After several phone calls and visits to Joe at Sirius Auto Sales informing Joe of the problems I am having with the vehicle, he refuses to assist me in any way. His lack of concern (my financial loss) and appreciation for me as a customer is shameful.

Buyer, beware here. We signed up for Sirius Radio two years ago. The billing has always been a nightmare. Got charged way more than we were told in the beginning. Bills are impossible to understand and customer service is horrible. In recent months, the quality of programming has declined quite a bit. They have also phased out many channels that we once had, but now they want more money for.

I cancelled our subscriptions and was advised I would be credited for the service I just paid for. A month later, there's no refund. Then, they charged my card again recently for service we do not have. Again, no refund. I talked to customer service several times. All advised me my refund request had been submitted. Finally, they tell me, "The issue is with corporate; it's out of our hands." They advise me to email instead as I will get a better response. Their email portal states a response within 24 hours. It's been several days, no response.

What they are doing is illegal. My rights as a consumer have been violated here. I never gave them permission to keep a credit card on file for me. It is illegal to have cards on file without permission. You do have this option and I advise not letting them have access to that as its giving them permission to charge your card as much as they please, whenever they please. How they were able to keep my card on file this time, I am not sure. So I have one charge that they were not authorized on and one for service I never paid for. At this point, I am disputing the charges with my bank.

Worst company I have ever dealt with. Worst customer service and billing. Buyer, beware here. What they are doing is definitely illegal and I think it's only a matter of time before all of this catches up with them and you hear of a class action lawsuit. I am out well over $100.00 and many, many hours of time spent on the phone with them.

I bought a new RV with 30-day free Sirius Radio free trial. At the end of the 30 days, I called the 888 number and said okay, I will subscribe for 1 year and gave them my credit card number, which was a mistake. My card was charged for the one-year subscription immediately. About the time of expiration of the year subscription, I was called by Sirius that I needed a new card to use for the upcoming year. The old credit card was changed to new number.

I explained that the RV was in storage and I did not intend to use it in the next 6 months but would call them when I needed to re-subscribe. Today 6 months later, I have pulled out the RV from storage and called Sirius Radio, only to find out that they put me in collections for non payment! I called twice and even asked for a supervisor, only to find out that yes indeed I am in collections and they want money to settle the account? For what? Their year contract ended and there was no implied or signed renewal. Extortion is the name of this game with the threat of collection agencies! I will never ever subscribe to Sirius again.

The hold time is terribly long and the person you speak to apparently does not listen to what you say. They have their agenda of what to go to next and viola, you are back explaining why you called again. Example, car with Sirius is turned in for a new car. New car is XM not Sirius. They tell me I cannot put Sirius in the new car so I ask for Sirius to be on hold and maybe by the time the three free months are up with XM, the merger will allow me to switch back to XM. Three months are up and no, need to stay with XM. Need to call Sirius to get check with prorated amount. After 40 min to get XM taken care of I call Sirius.

Sirius hold 10 min. Girl who comes on apparently did not listen to as why I called. Gave her acct number two times and then tells me that the old car has been activated. I tell her I have date and info of when it was suspended. This goes on until she tells me she best put me on hold to be transferred to someone who can cut the check. What? I thought I was talking to the person who does that.. Hold. Comes back and says still need to wait. I am now at the 40 minutes on hold. Not Acceptable.

Hopefully, this will be resolved by an hour. Oh, from experience when I hung up at the 40 min hold time and called back, it just meant another 40 minute hold. With the amount of money they are racking in, you would think they would hire more people and be a little more appreciative of those making them rich. I have no problem in becoming wealthy but when you become wealthy and screw those who are your customers giving you your lifestyle, then you are a creep.

Customer Service accidentally deleted my account. I paid for a 3 year subscription for 5 months in 2008-2009 and still have a year left, but now, they are telling me it expired yesterday!! They have hung up on me. They refuse to allow me to speak to a supervisor. They do not understand a word I am saying. They put me on hold every time I ask a question to figure out the translation. They cannot read what my account says because it is in English. It's a joke!

I've paid $345 bucks and they are robbing me for more! Sirius monopolizes the satellite radio industry and there is nothing I can do! It's just wrong! Then they farm out these jobs that Americans could have! What a joke! It's infuriating!

This mess started last year 7-9-09 when I made the mistake of buying into the Sirius Radio programming. I ordered at this time a lifetime subscription that cost $499.00. I paid them for what I was told was the lifetime deal, but then this year 7-8-10, they send me a bill for $443.26. I called customer service and asked what the bill is for. They said I only signed up and paid for the 3-year subscription. I was told at the start I had lifetime subscription, but they argued that I did not. Sirius said I had to pay another $169.00 for the lifetime subscription. So I paid them from my checking account. Then I got another bill for $146.39 on 8-7-10. I called Sirius again and got the run-around and was put on hold for 45 minutes. Then I was told I owe them more money, the $146.39 to get my full lifetime subscription. I am in so deep with this by this time. I just told them I will cancel my subscription and order a refund of my money, all but 1 year I have used. They then told me I will not get any money in return for the cancellation. They turned it off the air, and I am out what all I have paid thus far, which is upwards of $600.00 now.

Yesterday, I called them to make the final payment on this so-called $499.00 lifetime subscription, and I told the man on phone which goes by dale to charge my bank account the remaining $146.39, and that was all I authorized the charge from my checking account to be billed. I then got off the phone, and just to make sure everything went as described, the $146.39 was taken out and paid and Sirius took way more out of my account than was authorized on the phone. They took out $781.27 not the $146.39 as we had discussed. I then called back to Sirius and only to get a recording saying they're all busy and to call back later.

Now I'm screwed because I am disabled and live on a fixed income. They will overdraw my account now. Any suggestions? I will have to run to my bank and try to stop this payment in the morning at 9:00. I'm sure it has gone through or on its way. I still have bills I will mail like my 1st and 2nd mortgage and electric bill and more out that will bounce, and thanks to retards at Sirius Radio, I'm gonna be hurting in charges. Is all of this mess worth listening to a radio? I think not, and more people, not just me, are complaining and being all stressed out for this nonsense rip-off radio show. Something needs to be done about this. If this is even put back in my account, it can take up to 10 days. I'm overcharged and unhappy.

I activated my xm satellite radio in May 2010, I purchased the lifetime subscription. My charge card was debited in June, July for the amount I agreed too. In August they decided to charge me 3 times the amount I agreed to pay. Along with this I have not had service for over 5 days. I have called every day, been put on hold waited it out to speak to a representative explained the problem she put me on hold again came back to the line addressed me then the call was dropped. I have emailed them twice with no success. I called today Saturday 9/4/10 was another wait finally got a representative, he sent several signals no success, he transferred me to technical support I was put on hold again and then they hung up. How can I get this resolved? This is the worst Customer Service I've ever had to deal with. Being charged for a service I'm not receiving.

I had a one year agreement with Sirius Radio. I paid for that one year in full. Now they say I owe them $42.36. I disagree with them because I paid in full for that year.

For $60 dollars, I agreed to subscribe to 3 months of satellite radio, and I made myself clear to the representative, that I was not interested in any service beyond the 3 month period. The rep proceeded to tell me that I would need to call at a later time, if I wanted to cancel. Five days after my subscription time ended, I remembered to call again for the cancellation, but to my dismay, the company had charged my credit card for the sum of $373.99!

Furthermore, when I requested a reversal of the charges, they attempted to take advantage of me, by claiming that there would be $225 dollars in cancellation fees, and therefore would only be crediting my card in the amount of $148.99! When I politely argued that this was unreasonable, they put me on hold for a second time. The first time I was put on hold was after refusing a new sales offer, and I cant help believing that the long hold times were nothing more than a ploy to make me give up ,and accept the excessive charges.

Next, a third rep came on the line and said they were reversing more of the charges, but the fact of the matter is, I would still be paying about $86 dollars. When I once again politely refused to accept the charges, arguing that it would be reasonable to bill me on a five day prorated basis, or that they should consider a grace period of some sort, I was put on hold for a fourth time, each time being at least 5 minutes. Finally, the fourth operator to come on agreed to reverse the entire $373.99.

It is my firm belief that these kinds of business practices are abusive to the consumer, and that, although perhaps legal, are underhanded and unscrupulous. Physically upsetting and possibly damaging to my health, or the health and well being of other consumers. Psychologically abusive to myself and possibly other consumers.