Complain about a product or service

PNC Bank

G of Lothian, MD July 28, 2009

1- Charged more than 100 in fees claiming my account was overdrawn by a PENDING debit (that never came through). 2- Took money from my account to pay a loan WITHOUT MY AUTHORIZATION. 3- Holds up deductions and reorders them trying to make checks (as many as possible) bounce. 4- Claims funds are available when you call telephone banking, but then later claims that the funds were not really available. 5 - Charges double and triple fees on a bounced check. One fee for being overlimit, one for returning the check, and then more fees if you don't cover the difference immediately.

I have filed two complaints with the OCC. Please everyone ripped off by PNC file complaints with the OCC!!! I have lost more than 1,000 at this point and am behind on all of my bills. Their latest trick is going to put me into deep trouble.

Steven of Rockaway, NJ July 8, 2009

On 7/2/2009 I tried to withdraw 300.00 from the ATM at the Rockaway branch. The ATM deducted that amount from my account but it didn't emit any cash. I went inside and spoke to Gwen Ricci (973-586-4600). She confirmed what happened. There is no dispute that they owe me 300.00. However, for some reason she said she couldn't just give me my money. She said she would arrange for the bank to credit my account with the 300.00. I had to sit there for a half-hour while she filled in all of the online forms required. I then had to withdraw another 300.00 for the cash I had originally come for. Gwen told me that my account would be credited in 2 or 3 days. It still hasn't been. I've talked to here every day since and she keeps telling me "tomorrow".

Mr. of Dayton, OH June 28, 2009

The bank has billed me for checks that I didn't order, charged overdrafts fees, and continous overdrafts fees for charges made by merchants to my account in error. They refund some of the fees but, then add additional fees and a rebill charge at one time to maximize their fees and create another chain of fees.

George of Flemington, NJ June 26, 2009

I bank online with PNC. I'm fairly new to the process. There is an option to set up Automatic Bill Paying with creditors. I had set up Automatic Bill Paying with 2 accounts that always had the same payment amount due monthly. Well the next month came along and I had forgotten that I had set that up. So I manually entered a 2nd payment for both accounts, not realizing there were auto payments scheduled. There was no notice or pop-up on the Online Banking Website alerting me to the pending problem. The funds for all 4 payments (a total of 1824.98) were withdrawn within a 5 day time period. I'm paid weekly and the total withdraw was more than I make in a month. Because of the economic times we are in, I didn't have enough funds in my checking account to cover a withdraw of this size, so I incurred Overdraft Fees totaling 99.

Barbara of Rocky Ridge , MD June 26, 2009

Over the past 4 months I have been charged with thousands of dollars in NSF fees through no fault of my own.

I had 3 separate unauthorized pending transactions which I contacted the bank about, each incurred NSF fees, some were credited back, some were not. They told me they could do nothing until the transaction posted to my account, some of the postings actually took 3 - 5 days, then my money was tied up for before finally getting even mediocre resolve.

Most recently I made a substantial deposit, which I do the same time each year, from the same individual, from the same financial institution. Each year the deposit clears in 2 business days, in keeping with the fine print of PNC's policies.

This year they have decided to pull the deposit and investigate whether or not the deposit is will be paid by the issuing bank. I have incurred so far this week 3 NSF fees - I called the bank and was told the deposit had been credited to my account. I told them it had not - than I was told the deposit is being investigated. They apologized I had not yet received their letter in the mail.

I was notified until 5 business day later, via snail mail.I am extremely frustrated and angry with PNC and told them when the deposit clears I would be closing my account - There response - "I'm sorry - is there anything we can do for you?" - I asked if they could at least release a partial of the deposit, they could not. I had to contact a different division M-F 8:30 - 4:30, or contact the issuing bank and have them contact PNC for them to resolve the matter. Why would it be my responsibility to contact the issuing bank, I thought in the 21st century they could get automated information if the issuing bank had sufficient funds ?

Teresa of Greensboro, PA June 18, 2009

Same as everyone else. Pnc shuffles around the number to maximize overdraft fees to its advantage. Puts holds on payroll deposits and does not even honor its own available balance statements to which they will claim that "technically" your deposit isn't actually available on the day that it states on your account either online or by ATM although you can get cash from the ATM and it shows that your deposit has cleared, even though the bank will argue that technically it wasn't really cleared until a couple of days later. This makes no sense to me at all.

Online banking transaction tend to get shuffled around in order for the bank to charge the maximum amount of overdrafts that it can possibly get by with and when you ask them about this being a scam you get the same ole crap about keeping a register to which I do and to which it never seems to match theirs due to the fact that they shuffle ACH and Debit purchases around in order to overdraft the accounts. Customer service is the worst I have ever encountered with a bank and the management is arrogant. I will be finding another bank.

Susan of Pittsburgh, PA June 9, 2009

I was just charged 180.00 NSF Fees...5 total. I was not in the negative. I can not afford this... I have bills to pay. I live pay-check to pay-check. I am so freaken mad. I need that money... PNC is totally unfair! What can I do as a consumer.. I feel absolutely screwed.

Charles of New Castle , DE June 5, 2009

I recieved 264 dollars in over draft fees on my "free" checking. I used my card about 6 times at a local convienience store over the span of a few days. During this time I used my card for gas. I completely forgot about the charge and forgot to enter it in my check book. Now, I checked online and the stor charges were "authorized" and deducted from my available balance and it matched my balance in my checkbook. These "authorized" charged lingered on my account a good week before being "charged" to my account. I was on vacation, knew I didn't have money in the PNC account and used a different account through another bank, so I never bothered to check my PNC account online.

My direct deposit hit and it was short a substantial amount. I called and the person explained all the fees. Needless to say I was fuming. I was on vacation and went to a local PNC and the person didn't to ANYTHING except offer to refund two charges and close the account. I couldn't close the account due to outstanding checks. I tried to explain to her that I did forget about the gas charge and would pay that fee since it was my error. She didn't comprehend this. She said the gas charge came through, over drew the account and then the store charges posted and that's why I received fees.

I tried to explain that it makes no snese since those charges were deducted and "authorized" and conviently were not posted until after a gas charge posted. She absolutely failed to grasp where I was coming from. My girlfriend, that works at a bank, tried to explain it to her in the correct terminology and she just refused to grasp it. When we got back I went to the local PNC I opened my account at and they also did not do anything except refund 2 fees. The gentleman that I spoke with said he's call corporate and see if they could refund more fees and he would call me back the same day. 3 days later and I'ver heard nothing. Only the fees they said they'd adjust were adjusted.

I have three checking accounts and was going to make PNC my main one for business transactions and personal use. Now, I've tranfered all my direct withdrawls back to TD/Commerce. I've also switched my direct deposit back to them. I thought they were bad with customer service but they are a blessing when compared to PNC. For 8 years I had an account with Commerce and only received 4 fees in my lifetime there. 2 of which were refunded.

Lukasz of e stroudsburg, PA May 8, 2009

Thursday I had 500 bucks in my account. I did a few charges on my card all together 11 charges totaling 250. The following Monday a check came in for 500.00 and I made a deposit of 20k. They have placed the check before all the charges from Thursday and Friday and hit me with 11 35 overdraft fees totaling 385.00

Luis of Orlando, FL March 24, 2009

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