PNC Bank Reviews

I read the requirements to open up an account for PNC Bank which says it's easy & not even have to have a good credit score but yet when I went there they denied me. So the only thing I can think of is why denied me was because they were racist. But I can't afford to hire lawyer to sue them so I just went on my way.

Today I tried to pay off my mortgage at PNC with funds on deposit at PNC. I was told I couldn't do that. I would have to wire the funds to PNC (and pay the wire fee) or send them a certified check (also requiring a fee). Seriously, my funds are on deposit there, but I can't transfer the payoff amount. As a banker, I can't comprehend this. This is the 3rd asinine encounter with them.

Hands down the worst bank I have ever banked with personal and business. So quick story - purchased a watch on ebay. Got scammed 44 thousand six hundred dollars. Immediately contacted P. N. C. They gave me the runaround until it was too late to go back to ebay and I eventually got a letter in the mail saying I never supplied them with enough information, so they're not gonna cover my loss, even though they're federally insured. Hands down the worst bank in america. Do not bank with PNC! LOOK, IT ALL THE REVIEWS THEY HAVE. A ONE STAR, A ONE STAR.

Incredibly poor business practices. They have had a software issue with their business accounts PayRecieveSync program for many days and in 2 weeks have not been able to resolve it. After 20 years with this bank am actively looking to take my business elsewhere where basic business functions such as payments and receive funds can be made with no issues. In this highly technological environment they lack resources to address problem areas. Buyer beware.

A Master Class in How to Lose a Decades-Long Customer. My experience with PNC has been so consistently poor that it is difficult to overstate just how disappointing this bank has become. I was a customer for decades, dating back to the 1990s when this was Compass Bank. During all those years, I never had a problem that would have made me consider leaving. Unfortunately, my experience with PNC has been an entirely different story. The most remarkable part is what happened after I left. I closed my accounts. I made multiple, very clear requests that PNC stop contacting me. And yet, the communications continue. Apparently, PNC has mastered the art of customer retention by simply refusing to acknowledge that the customer has already left.

Do not buy over the weekend with this bank because some charges might not go through until Tuesday. Then I have to wake up to -$$ in my account. Don't we live for the weekend?

PNC Mortgage is a complete joke when it comes to customer service. They performed **two separate escrow analyses within a short period of time and increased my mortgage payment twice**. What makes this even more ridiculous is that they also supposedly issued me a $60 escrow refund, yet nobody at PNC could explain why my payment was being increased or where my refund went. My previous mortgage company had already completed an escrow analysis, identified a shortage, and I **paid that shortage in full** specifically to keep my monthly payment stable. After PNC took over the loan, they performed another additional escrow analyses and increased my payment twice in one year.

I can’t even give this bank a star; that’s how bad they are. I have an account. My boyfriend does not. We had received severance checks from our past job. Went to Cash him the company that we worked for their banks PNC so we go to PNC Bank in Denver Colorado to cash our checks, the cash mine I take so much out, I deposit the rest of the cash into my account then my boyfriend who does not have an account Cash is his check, they give him all his cash.

PNC customer service wait times are the absolute worst! This time I have been on hold for 1 hour and 15 mins and still waiting! I have a very busy day and yet I am sitting here having my time wasted as I need my account unblocked to access my money due to them flagging my account fraudulent after trying to transfer money for Bill Pay. Beyond frustrating and not the first time. I recommend going with another bank if you can, PNC does not value its customers.

I was a PNC customer until today. I paid off my credit card by bank transfer check. THEY LOST THE CHECK. I decided to refinance my car because they are so incompetent and it got worse. I had to have a payoff letter to the new bank. PNC said they would fax to me in 15 minutes to 30 minutes. I have now waited 2 hours waiting and making repeated calls. DO NOT TRUST YOUR MONEY TO PNC.

The transition from First Bank to PNC has been dismal. It seems like every interaction has been designed to impede or annoy me. Coin Star demands deposit, interest rates lower, debit card shoved down my throat, on-line banking site is complicated and confusing, I no longer have the ability to print item images when I reconcile. Drive up windows are not operating. After many years with First Bank, I am looking for a new bank..

My husband and I have been trying to remove the escrow from our mortgage for 4 months! We have completed all of our paperwork, paid any amounts they requested (taxes) and every time I call, I'm told that the escrow department still has to approve. What!?! Our mortgage is almost paid off, we have never been late, and we would rather pay taxes and insurance ourselves!! Why is it taking 4 months to remove the escrow payment?!? I cannot tell you how frustrating it is to find out a department is not doing their job. When I asked to speak to them, I was told there is no way to speak to them. OF COURSE! Let your customers get upset and try and not take it out on the poor person who answered the phone. This is just ridiculous!

I have had many bad experiences but now this one is just sad really. They either purposely lead you astray or she’s just slow and was afraid of the situation. My account is in the negative because my schedule out remained 0 and on hands reflected both the positive and negative of transaction on the weekend. I had deposits made and they reflected as well. However I made a $20 purchase that sent me in the negative 5 minutes. She put me on hold for several minutes to come back with they stop processing after 10 pm in Friday and resume on Monday? Ok well why is my one hand showing me what I have down to Sunday then when a deposit goes in Monday and I no transactions come out Monday but I'm negative on Tuesday?

Every check gets sent to their fraud prevention department even when you’re for sure it’s not. If you want to deposit a check then receive the funds 10-15 days then have at it.

I was a first bank customer for years and had a wonderful experience overall with the services and customer service. When PNC obtained first bank, they claimed the transition would be a smooth process, however it was more difficult than it needed to be. After the switch, I have had nothing but terrible experiences with their customer service. They are not super helpful, and always have to pass on your concern to a different department at least once. Switching banks is a hassle, but I decided to go through with the headache of switching banks than to stay with PNC. I do not recommend banking with PNC.

I have been trying to get PNC bank to issue a new escrow analysis for a solid month without success. I have called customer service on several occasions and also tried to get it done using online banking. You deal with a new person each time and what you get are apologies and a promise that this time will be different. The request is submitted and it will take 2 to 3 business days to complete. I was told this 4 weeks in a row. The low point being today 8-21-26, when a customer service rep actually hung up on me mid call. Some of you might be thinking I must have been rude or obnoxious to the girl but believe me I was not. If you value customer service and your sanity please do not do business with PNC bank.

I've been with 1st Bank for more than 40 years, until PNC bank took over. Three direct deposits are missing, new credit cards never arrived and the 'safe transition' promised failed to work. Specifically, 1st Bank routing and a/c numbers should align seamlessly with PNC routing and a/c numbers for the first few weeks. 'Should' is the imperative word. They don't align. PNC Bank's 'system' failed, they can't explain, and dealing with offshore 'customer service' is horrible, transfer to onshore 'customer service' is little better. Huge failure. I'm moving to a new bank.

It’s disappointing to see the difference between how 1st Bank supported its community and clients versus my experience with PNC. It often feels like PNC prioritizes its bottom line over its customers, with little emphasis on genuine customer relationships. I’ve referred many real estate clients to them in the past, but based on my experience, I’m now looking for a new banking partner.

I will be removing all my money from PNC going to Fifth Third. Lesson learned. Hold that check 'cause when it clear I will go to every PNC to get my money out. Don't bank with them.

They are the second worst bank I’ve ever had the displeasure of having. Coming from First bank you’d expect not only good customer service but also options to not always use the mobile app for your transactions. I was wrong, when you go in it’s like they are told to do as little as possible and get you out as fast as possible, including online “help”. The online help is Ai until you get so mad at it you finally get a real person.

Melody has been my banker at 112th and Huron PNC. She is terrific and has consistently helped me. Everything I've done with PNC has gone from bad to worse. Today she was sick and missed work. Some guy helped me but could not call the back office and get my business completed. They gave me back money which I needed to deposit at my credit union. He had said it would be a cashier's check. Then they had to give me cash because they were unable to close out the account. They said a cashier's check would cost me $10. The challenge was their fault but they did not offer to waive the cost of the cashier's check and do me the courtesy of giving me a check so that I could make my deposit online. I would suggest changing your banking to another institution.

I have utilized the Hanover PA bank branch for years and never had an issue until recently. I visited every week to cash a personal check and was able to do so by providing only my drivers license. Most of the tellers recognize me and call me by name. Recently, I had the misfortune of dealing with a teller who just insisted that I must have a debit card (as well as my government issued id) to cash my personal PNC check. I told her that I do not have a debit card, nor do I want one. She continued to insist and "make a sales pitch" for a debit card. Again, I said no thank you. She then stated that in the future, she would be unable to cash my check unless I had the debit card or some other form of id. (Like I'm going to give her one of my credit cards and I certainly don't carry my passport with me routinely.) I have NEVER had another teller at this branch request anything other than my driver's license!

I have not been happy with PNC at all lately. I am currently unemployed, looking for work but struggling at the moment. I’m a single mom of 3 and barely getting by so my bank account frequently get overdrafted by automatic deductions and I get 36$ fees almost every day!!!! I am being swallowed alive by these fees. I can barely afford food right now, let alone hundreds of dollars in fees for PNC.

I have several reasons for giving PNC a one-star review. First, PNC seems to have no concept of extending any grace for overdrawn accounts. Not only do they charge multiple overdraft fees, but they also don't take pending mobile deposits into consideration. Even when the funds will be available the very next day, they continue to assess multiple overdraft fees instead of allowing the deposit to offset the negative balance.

Was upset when they charged me over $4.00 for 3 blank checks. The bank never charged me. Will work on my wife to switch, think we have around $15,000 in there now. I have an excellent relationship for over 40 years with Schwab.

I attached my PNC bank accounts to CitiCard for the purposes of making payments the same way for my Business accounts, and my Personal accounts. My business accounts work and my personal accounts don't. I called them about this. The first people who answer their phones don't seem to know anything. They are completely untrained. The second level people Don't know much more, but speak nicely and promise the moon. They say someone will call you back in 24-48 hours. That didn't happen. I called and spoke to new people who were equally uninformed, and unable to access anything about my accounts. I asked for it to be escalated, and they explained that I have a case number and that Alexandra will call me, but I am over the time expectation set and still no call, and no knowledge.

As a very long term FirstBank customer, the conversion to PNC has been a total disaster: poor and inconsistent communication where PNC employees contradict themselves about critical issues of how long prior First Bank account numbers will function, operation of HELOC accounts, very poor customer service with PNC call centers, non-competitive financial products compared to what First Bank and other banks offer today. The number of escalations to PNC has been huge and it is apparent that little to no planning took place before the merger... just a "break fix" approach at the expense of First Bank customers who were acquired by PNC.

We are in Colorado and have been customers of 1st Bank for years and loved it. Now PNC has taken over 1st Bank, and it has been nothing but a nightmare! We now can't access accounts online, can't Zelle, can't withdraw from our line of credit. And with 1st Bank, a deposit of say $500, you would get an immediate $300 credit with the balance the next day. PNC doesn't give any same-day credit. We will be switching banks soon.

I have banked with PNC for 12 years, and this has been one of the worst customer service experiences I have ever had. I deposited a check on Thursday, and the fraud department placed a hold on it because they suspected it might not be valid. On Friday, PNC contacted my employer, confirmed that the check was legitimate, released the funds into my account, and showed the money as available. I used the funds for purchases and even sent money through Zelle after PNC made the balance available. Then, on Saturday morning, I suddenly woke up to a negative balance of $612, and the funds were removed from my account without any clear explanation or warning.

I've been a member of PNC since they bought my bank in 2008. I have $100,000 accounts plus I bought a $90,000 7-month CD over a year ago at 4%. I was told if I didn't withdraw it at the renewal time It could automatically renew (which was fine with me). I am 79 YO and don't worry or check my investments. I found out over a year later that the CD was only earning .03%. When I asked what the current rate was, they said 3%, but they always roll the CD over at the lower rate. This is unethical as I lost $4,000 by assuming they would do the right thing.

PNC recently took over my old bank. We got little and confusing information on what is happening to our accounts. Account that were transferred were created with the most expensive PNC accounts. I had some timed savings accounts. PNC only had CDs, the accounts were turned into CDs and all I was told is they were transferred to the closest comparable CD. Nowhere, even going into the bank could I find out what the terms and interest rates were for my accounts. I then closed them out and got charged $450. This is to close CDs that they could not tell me what they were and something I never agreed to.

500 N Congress Ave Boynton Beach Florida. Open an account 6/12/2026. Since I am unable to access any money from said account, Told there is a lock on the account which has my Social Security direct deposit to, I was told to come to the bank with my ID, took two government ID which were the ones I used to open the account. Told to make an appointment which I did still my account remain lock. It's been over two weeks, still unable to access my money. A ** female representative told my wife who has been with PNC for over 20 years she should closed her. Did not care if she closed and take her account from PNC.

Worst customer service ever from wealth management.

Horrible customer service and nothing but issues trying to close the account. Transition from First bank to PNC was a horrible experience and closing the account has been a nightmare.

This bank sucks since they took over for first bank. No more than two tellers ever and the line is usually at least 40 minutes long. Every PNC I have visited has the same problem. They need more tellers.

I was with them for many years. Now they're giving me the wrong amount in my bank account.

PNC calls and hangs up when you answer. The IVR has routing to auto loans. They also will tell you that you are past due for a payment that isn't due until the next month. Which is giving false information. They closed my checking account out of nowhere, I deposited money, used that money to pay my auto loan with them then a few days later after take the payment they closed the account and refunded me a month later making my auto loan delinquent with no explanation!

I am stuck with this bank because the interest rate on my mortgage is too low to move. They are terrible. No convenient locations. Trying to dispute a credit card charge. First told by auto menu that no dispute can be filed for at least 30 days. Wait out their time then can't do it online unless I want to cancel the card. Sitting on hold. According to useless bot menu I may be on hold for 40 minutes which means likely an hour or two. As soon as I can pay off mortgage I will close all accounts.

Liars, said no foreign transaction fees and got me with a 3%. Talked to a manager and said there is nothing she can do about it. Be aware of this scammers!

PNC has a too ridged corp structure. Would not allow me to change my due date on my HELOC loan even though the present due date will cost me more than $ 100 in fines. I did not know when the loan was set up that my direct deposit would not post until several days past the due date. My deposit comes from my SSN and can vary by up to 5 days. They only give me the same form letter and say there is nothing they can do. Very poor customer service. Be wary when getting a loan from PNC.