Complain about a product or service

It's Just Lunch - Fans

Megan of Minneapolis MN (07/16/08)
I have been with IJL for almost two years now--only one membership, but have been on hold on and off. I must say, at first I wasn't too thrilled with the people that they were setting me up on dates with. They all sounded great on paper, but when I met them, they weren't really what I was expecting. Let's face it--first impressions are a big part of things, right?

I am going on my last date next week, and I haven't kept count, but I would say this is maybe number 20, so I definitely got more than the guaranteed 14 dates. A few of these dates have resulted in a second or third date, but nothing more.

I have actually enjoyed my time with IJL and feel that, for the most part, they have done their best. They did want to set me up with someone of a different race, and when they first called to tell me about him, I decided to be honest, and said I would like to stick with only X race. They were fine with it--I am paying for this service and I am not going to be nice and go on dates with people I am pretty sure I won't match up with. They have never sent me on a date with someone outside of X race since--and this originally happened around date number 3.

I think that if you have the money and are willing to be open-minded, but up front about what you are looking for, you should give it a shot. If something isn't working out, tell them. I also know that these are franchises, so maybe my local office is just doing a better job than others--I can't believe some of the horror stories I have read about them, given what I have dealt with over the past couple years. I actually called in Mar to take myself off hold, but hadn't heard from them a month later. I called and asked about it. They said that someone didn't update my file, so they would give me back that month that I was not on hold... they were very helpful and have always been great to me. I think you should give them a try!

Rob of Baltimore MD (07/10/08)
It's Pretty simple for me regarding why I joined and why I'm still with It's Just Lunch What I found is in this time of my life Its Just Lunch has offered me a solution in meeting new people with the possibility of more with out having to do the bar scene or the various other ways like Match or E Harmony which to me are in the end more hurtful than helpful!! I have found the people I have personally dealt with to be professional and have my best interest at heart. When I have brought up a issue its been taken care of and we move on to the next meeting!!

Again for me personally I have nothing but positive feelings about It's Just Lunch and look forward to hear from my good friend (Jen) and discuss not only my next meeting but a pleasant voice on the other end to say hi too!!

Alice of Cincinnati OH (06/26/08)
 I had alsready joined It's Just Lunch and was very skeptical about going out on my first date. Well, my first dates was FANTASTIC! The people at It's Just Lunch were accurate in their description of my date and he was a true gentleman. We have a second date set up for next week. I know some of the offices are independently owned and some are corporate owned.

Paul of Tucson AZ (06/20/08)
Joined IJL in December 2003, and through May 2004 I met 18 women through IJL's program. I entered a permanent relationship in late May 2004 and thus ended my relationship with IJL. I have nothing but praise for the Tucson office of IJL. The 18 women that I met were all very nice people, and at the time that I ended my relationship with IJL, 3 of the women had become very good friends, 2 of the women decided that we had no chemistry at the first meeting, 5 women became casual acquaintances, and 8 women were still in the relationship development stage.

Michelle of Tampa FL (06/02/08)
My experiences with It's Just Lunch have all been very positive. Throughout my membership, the dating coordinators worked diligently to arrange dates for me. Due to my busy schedule, I was grateful to have them oversee my dating arrangements. I met quality people at fabulous restaurants! I love the fact that I was able to put my membership on hold for months when I met someone I wanted to date exclsively; and then I had the choice to reinstate my membership later.

Will of Hapeville GA (05/14/08)
I have been a member of It's Just Lunch (IJL) for some six months. I have been very pleased with the service that I have been provided. IJL is a dating service. They have lived up to their promises in every sense of the word. Their staff is very polite and professional. I highly recommend this service to anyone who is interested in meeting people.

Jo of Fort Lauderdale FL (05/13/08)
I am a fairly new client for It's Just Lunch and I happened upon this web site before I signed up. I was a little hesitant to enroll but I figuered I would give it a try. I have had a lot of trouble in the dating world and I must say It's Just Lunch is a breath of fresh air. I have been on 2 great dates so far and the experience has been wonderful. My dating coordinator has been terrific. I would recommend this service to anyone who has struggled in the dating arena.

Patricia of Palm Beach Gardens, FL (04/14/08)
I am so sorry for the experiences people have had. I am writing to actually give positive feedback. I have been a member of IJL West Palm Beach for over a year.

I have been on many dates, no shortage. I could have gone on at least one date a week if I chose. The girls in the office kept in touch with me always. I would receive a call back within hours. I was never left wondering if they forgot about me. I have met many wonderful successful men. Most I felt no connection but that is not IJLs fault, I just think it is a sign of the times.

It is a shame that a few rotten offices have to ruin it for everyone. Sad to think that people will not join due to bad press, it only hurts the good ones in the long run. I hope to settle down soon and hope that I can give the credit to IJL.

Douglas of Oviedo FL (03/27/08)
I have read different posts on Just lunch. Just lunch is a dating service which seems to be a franchises with locations throughout the United States. I signed up for the Just Lunch in April 2006 when I moved to Orlando, out of 5 dates that I received from 4-2006-1-2007 I actually met 2 people who I have kept contact with and went out with numerous times. One of the girls I dated casually and the other I had a long term relationship which ended in February 2008. I called Just lunch when I started the relationship and they put me on hold, but the relationship ended in 2-08 so I took my membership off of hold and they actually set me up on new dates. I am a very busy person and have tried different dating sites and dating services and I would say Just lunch beats them all. All of the girls I met were of average or above average looks, most petite, educated, and had good jobs. I would recommend Just lunch if you are in the dating arena

Blake of Las Vegas NV (08/13/07)
I read through the entire It's Just Lunch review that the Consumer Affairs journalist wrote. I must say I was a bit shocked to find what I read, considering I had just dropped a fair chunk of money on the service not 4 days ago. The instances in this report concerning the refunds, is biased and makes the company look bad. If the person who signed up had read the contract, it says IJL has the option to return a pro-rated refund. They don't have to, granted they of course should, but it isn't required. The unprofessionalism, of course is a black mark on their name.

My experience with IJL before my first date even told me something about them. My interviewer called me at 120pm, saying her 1 o'clock finished early, and she was free if I wanted to come earlier. Then I said something about traffic and whatnot and she told me that she appreciated my concern for being late and that the interviews usually take about an hour. That means of course, that the last interview fell far shorter than an hour, seems to give the impression that my matchmaker takes her professionals' list very seriously.

Mine was in deed an hour, and she told me to read the contract while she left, making sure I was clear on all the terms. I am based in Las Vegas, where there are plenty of hard working decent single people, but like so many others, I haven't the time to meet anyone like that. Granted, there were some holes in the information she asked me, but not too many.

My first date with IJL is for tomorrow, and I am looking forward to it, I will definitely be a fair reviewer of the company after my date is completed, and let my matchmaker know whether the match was even close. By the way,$1500 for 4 dates and poor choices in guy's is the matchmakers fault, not the companies. The contract clearly states 1 year, or 12 dates, whichever comes LATER. That is their contractual obligations - your $1500 might be good for several years at that rate.

People just need to think about what they're getting themselves into before they do it, and remember that if they get taken for a ride, it does end up being their fault for not being smart enough to do some looking around at the good and the bad beforehand.

Anne of Los Angeles CA (06/10/07)
I tink you site is a complainer's heaven! I met my husband on my 2nd date thru IJL after 3 friends (all married tur the service) recommened it. We have a 2 year old todller now and found it to be fun. Having sais that, I have met people (more of the negative sort) who tought they'd be married within a week!!!

For God's sake, this is a dating service promising lunch. I think it's all about attitude. So don't believe everything you read on this site as people like to complain about anything. Keep a positive attitude and this is fun!

Musician of Brentwood TN (03/27/07)
I think It's really interesting that this site only posts negative comments about companies. As far as it's just lunch, it has over 100 locations world-wide. The complaints shown are from all different locations. As a business owner, who is also an IJL client, I know that any business will get a complaint here or there - to jeopardize the company as a whole without getting the proper information first is slander and should be stopped.

Sheila of San Antonio TX (11/27/06)
I got MARRIED through It's just lunch and I was referred to them through my girlfriend who said she was meeting some wonderful men and that's why I joined. But that's not something you probably want to print it it???

I'm a 5'11 woman and I knew that it was going to be difficult for them to find me the one (which they never claimed to be a marriage broker anyway) but I rolled my dice and no, not every date was great, as a matter of fact, a couple of the men they set me up with were negative and bitter (no surprise that they were single) and my guess is that those are the people complaining about the service, some people just want to point the finger instead of put the responsibility on thenselves.

Come on...these people don't have magic wands...they can't make pretty young women want to date ugly and/or old men, though that's what alot of men want and they think that they are a catch cause all of their friends say they are and they don't look their age the same with the women, most men aren't attracted to overweight, old, or dowdy women, but God bless those people for trying to set everyone up, because there is a lid for every pot and my husband is not who I may have picked out of a line-up on my own, but I'm glad that IJL did because he is the love of my life and I didn't meet him until the end of my membership and if I had given up then I never would have met him.

Yi of Dublin OH (11/01/06)
I used one month service provided by them, and met two dates. I wanted to quit, but Pamela insisted to hold my account instead of refunding my money ($1030 for 6 months). Initally I only asked my remaining money back ($663.33). Even so, Pamela kept ignoring me, never called me back, and lied that I have the two dates' phone numbers, which I only had one. So I wanted to ask my full money back ($1030) due their ignorance attitude and terrible service.

They promised that they would match me with doctors, lawyers. But they didn't. They promised that they would refund me if I am not satisfied. But they didn't. They promised that 3-4 dates per month, but they didn't. They promised that they would follow up with after each date, but they never did. They didn't provide the services they promised to provide, they broke their contract. I am obligated to have my money back. They are very stingy. They didn't even ask me why I wanted to quit. They just don't want to give my money back. They over-exaggerate their service, mislead their clients. This franchiser should be asked to stop the business. I will fight my rights.

Dave of Cleveland OH (10/06/06)
Was hesitant about using such a service given some of the the things I'd read on this website. I decided to sign up for the service partly as an experiment but partly because I really did want to meet new people.

Everyone I spoke to at the local It's Just Lunch office here was very nice and attentive to me. They were concerned about making sure I met new people and explained that this type of service doesn't guarantee instant chemistry but was instead a way to meet some new people that I might not otherwise have met. I have to say that I did meet quite a few very nice and interesting people, along with a dud or two as well, but I guess that goes with the territory. I haven't met my match but I've been generally happy with the service. In any event, I just wanted to offer readers of this site a little bit about my experience and would encourage them to try it if they find themselves too busy or shy to get out and socialize.

Brian of Overland Park KS (02/22/06)
I read that you would be happy to hear from some of It’s Just Lunch’s happy clients. I am one of those clients. I am surprised reading the entries on this site. My It’s Just Lunch experience has been very positive. In fact, I have referred two friends, which have also had good experiences with the Kansas City IJL office. I have been in a relationship for 8 months with someone I met thru IJL.

My dates prior to this match were also good ones. Of course, some were better than others, but I believe that is to be expected. I provided feedback after each date and believe my feedback was heard. The staff was always very friendly. I have a very busy work schedule and travel frequently. IJL fit perfectly into my lifestyle. They did all the work for me. I had tried a little on-line dating; however, I was not meeting the quality of people.

I believe the $1500 was justified. What I was doing before wasn’t working and the bar scene wasn’t for me. I read some of the comments about a shortage of men. I don’t think that applies to all offices. It seemed to me that both men and women were being sent on dates. Again, my experience has been a good one. I would highly recommend the KC office.

Eric of Miami, FL (8/21/05)
My story is exactly the same as the other complaints that I have read by other customers. After going into painstaking detail about what I was looking for I asked the director, "Are you SURE you have clients that meet these requirements?" She assured me she did. I realize now this was just a way to get my money.

My first two dates were nothing like what I had told IJL I was looking for. I called to voice my concern and was treated rather rudely and told to "relax and have fun". Two more dates that were worse than the first and I called again to complain and request a refund. This time I talked with the franchise owner who rudely told me "No refunds, you signed a contract" and "Relax".

I decided to give it one more try. This time I sat in a restaurant for 1 hour and 15 minutes and my date never showed up. I called the next day to cancel my account and request a refund. The next week I received a letter that stated: "As per your request, we have placed your account on hold."

This is NOT what I requested. After reading the testimonials of others it is clear to me this a pattern. I believe this company preys on the hopes of the lonely to get their money and then ignores their wishes.

Damages: $1300 and untold hours of my time trying to get a response to my complaints.

Todd of San Diego, CA (8/9/05)
The only thing I did wrong in this business transaction was to take the word of the It's Just Lunch employee and not check the organization's track record before proceeding with the contract. After doing minimal research I discovered there are 100's of similar type complaints filed with the Better Business Bureau and consumer watchdog organizations nationwide by other disgruntled It's Just Lunch clients.

In a period of less than 2 months, not only did the San Diego It's Just Lunch office fail to provide me with any matches or introductions remotely close to what I requested (and what they committed to provide) but the Director, Franchise Owner, and Home Office Franchise Support Manager failed to return nine of my phone calls. I was told that I would need to be "more flexible with my match requirements" if they were to help me.

The Franchise Owner and Home Office Franchise Support Manager both committed to refund my money in full and then soon after reneged on their commitment. I believe IJL blatantly and knowingly misrepresented their client database and their ability to fulfill the verbal and contractual obligation made to me.

Bob of Raleigh NC (11/18/04):
When I signed up, at the cost of $1395.00, I was told that the Raleigh office had tons of ladies for me to date. Well, my first date looked and acted like a MAN! This "shemale" had hair on her chin, not to mention very overweight and bright yellow teeth. I was told that the checks are split -- not true. I had to buy "shemale" dinner, because she did not bring her purse. I was kind. Afterall, I felt that it was not her fault. We proceeded to have dinner, this person smoked, and I am allergic to smoke, and in the interview, I had requested non-smokers. This is very important to me.

The second date looked like a female but I want a family and within the first 5 minutes of our "date" she tells me that she is infertile! She seemed very honest and sincere when she told me that she told the person at IJL. She also was told that this would not be a problem as they would only be sending her out on dates with men that wanted a family! I believed her. She and I begin to exchange notes and we both have very similar stories to share about our nightmare with the Raleigh office.

The next day I call the office to report my "news" and I am told that I will now go on hold because they do not have any ladies that want to have children.

Thomas of Waterford MI (11/2/04):
Back in September I looked into It's Just Lunch(IJL). I scheduled a Interview with the IJL interviewer Denise. She and the organisation appeared just fine upfront. I must have spent a half hour actually talking to the interviewer. She asked me the usual questions about what I was looking for in a woman/relationship. Little did I know that I was entering an experience from hell with no return.

As a single male wanting to meet quality women I found myself in the hands of some girls who were concerned about matching me with ladies who matchd age and race requirements only -- if it was a match send him out on it. My first date was with a lady without a job. She was not some one who I would have approached under normal day-to-day activities. IJL requires you to phone them and respond to the date that they set you up on. My responce back to IJL the next day was that she was all right but no sparks and by the way she currently has no job. I don't think that the no job thing was just a recent situation either.

IJL's responce was that they do not request or require their customers to notify them if any of the information they devulge during the interviewing process changes. I can understand certain things but employment status is nice to have current.

My second date was OK but still another person who I would probably have only smiled at and said hi to but nothing more. I started to have this feeling like I was just being matched up with women who only met my age and race requirements. My third and last (with IJL) date that they tried to set me up on was with a lady that lived an hour and 48 minutes away from me. I told them that I was not interested in someone who live that far away and why would they think of me for this person. Denise responded that this lady was think about moving closer to the area.

I looked at my 3 of 16 arranged dates by these people at IJL and I found myself saying I can do a better job then this in a bowling alley on a Saturday night.

I called and talked over my displeasure with Denise. Response: No Refunds. You signed up for 16 dates and we want to fullfill our (IJL's) obligation to you. I was willing to pay for the setting up of the two dates and the interviewing process (which they believe is worth $200 alone). No good. So I went what they call "on hold" for a while. It's where they don't call you or try to set you up on any dates. I never came "off hold" with them.

I called them today to see if they would reconsider. No. No Refunds. I told them to throw out my file and that I did not want to deal with them further. They told me that I could always pass along the remainder of my unused dates to a friend. I don't have an enemy that I would do that to.

Allen of Denver CO (6/29/04):
After having tried the �It�s Just Lunch� matchmaking service in Denver for the past year, I have to say that I�m very disappointed. At the introductory interview, I was told by the director that IJL would set me up on a minimum of 12 dates with �quality� people. After the first several IJL match dates, it became obvious that a lot of IJL's clientele are extremely busy professionals who put in 60-70 hours a week. I made very clear to IJL that I am not interested in dating workaholics, as they don�t appear to have much time for dating or anything else outside of work.

IJL is supposed to take the feedback that you provide after each date and fine tune the process so that the next date is a closer match. In reality, the people that IJL consistently matched me up with were not my type and had little in common with my interests and goals. IJL even sent me out on a dinner date with someone from Telluride, who lives over 300 miles away from where I live in Denver. IJL should have told me upfront that they were matching me up with someone who lived 300 miles away. Imagine my surprise when I found out that my dinner date lived 300 miles away�in addition to us having very little in common.

Although I asked repeatedly for a pro-rated refund, I was told that IJL doesn�t give refunds. One of the directors said that she would give me a one-month extension on my 1-year contract. However, she did not write this down in my folder so there was no record of the conversation. This director is no longer with IJL. When my one-year membership was up, I asked about the one-month extension. This new director didn�t know what I was talking about, as there was no written record of the conversation. She said she would honor the one-month extension anyway. However, IJL never sent me out on any additional dates under the one-month extension.

Damage Resulting: I'm out $1500 for the one-year membership.

Jeff of Cincinnati (6/21/04):
Well, let me begin by saying that IJL, at least in Cincinnati, is a complete waste of time. Alley is a very persuasive salesperson who claims to have "thousands and thousands" good potential matches who just can't wait to date you. She claims that because of her estensive experience, she will match you with the right person in "no time". She will spend a lot of time trying to sell you this service. She attempts to use sex appeal to sell to men.

Against my better judgment, I tried the service. Actually, a couple of the matches weren't bad and they all seemed to be decent people, some of which I dated more than once. However, Alley did not improve upon the matches she initially sent me. The interview is only approximately a 15 minute process. You fill out a one page, multiple choice questionairre and check items that you like or don't like. It's not like Alley takes time to get to know you so she can match you. She will, however, expend a great deal of time and effort trying to pry $1,300 out your pocket.

After you join, you never speak with Alley again. All of your correspondance is with Whitney. Whitney receives whatever feedback you might offer about your dates. She certainly doesn't solicit any. This would add time to her day because she would have to communicate your thoughts to Alley. Like I said, once you're a member they DO NOT want to spend time speaking with you. They want to do the bare minimum. Whitney is easily frustrated and becomes rude when your schedule is not to her liking. The customer service is just horrible.

This was just a big waste of my time (most importantly as far as I'm concerned) and money. Join a running, biking, hiking or whatever club before you resort to these (people). Even try online at match.com or a similar site first. At least you get to see the picture of your blind date online and exchange few emails or phone calls. Believe me, Alley sees you only once for a brief time and she doesn't remember what you look like, so if you want a good looking date, Alley will have no clue. All she does is take a passport picture of you at the interview.

Also, Alley told all of my dates I had blonde hair. Hmmm... not even close. I've seen darker shades of brown, but my hair is brown. Also, she told my dates I was 5' 7" despite the fact that I repeatedly asked Whitney to revise my profile to my correct height of 5' 11". Not a big deal, but for $1,300 and being the supreme experts they claim to be, they should get this stuff right.

David of Decatur GA (3/14/04):
I am an academic who has held teaching positions in Houston and DC. I joined IJL in Houston and reactivated the membership in DC, having been assured in Houston that reciprocity would be honored. In DC Ms. Reid encouraged me to come in for a new "intake interview" which would make it easier to match me more accurately. For this service she charged an extra $200.

The matches I received in DC were unsuitable in several ways, and crucial information about the women's lifestyle were witheld from me. Also I have similar complaints to others on the DC IJL about appointments set up in parts of the DC area that were very far from where I lived or worked. Since I was new to DC area, I had no idea about distance and difficulty of travel. There was also delay after delay in setting up meetings.

I put my membership on hold until I returned to Atlanta, my permanent home, and I am finding that in Atlanta IJL has the same problem of being very slow to set up meetings (one in a month of membership here). Houston IJL was able to set up about 10 dates for me over four months. Many of the women I met there, however, were considerably older than me or held incompatible values (e.g. extremely conservative whereas I am very liberal--something I made clear to the Houston office).

Furthermore, I am 56 and a triathlete in exceptionably good shape. I requested matches that were in as good shape as I am, whatever their age, and although the Houston IJL director assured me that she could meet my needs, she actually could not.

My feeling is that the client base is too narrow to fulfill the promises they make. None of the offices reveal how many subscribers they have--I have asked and been told the numbers are "proprietary information." The delays and long waits are probably due to the unwillingness to use computers or email to do the matching and set up the appointments. Often there are several rounds of phone calls which the staff has to handle (since they must assure anonymity) before a convenient time and place can be established.

I think these older, non-internet services are suffering from the competition of match.com and other online matching services. Why pay $1000-$1500 for a service that offers far less choice than one for under $100 per year? So the client base of the expensive "handmade" matching services is probably shrinking and that is a source of much of their difficulty and the cause of much of the client frustration.

Unfortunately for IJL and even more expensive services such as Great Expectations, the downward sprial seems inescapable. The sharp tactics ... may be desperate efforts to halt the erosion of a business with a shrinking market which has become technologically obsolete. As for Atlanta IJL, I'm reserving judgment, but my initial impression is that they have the same underlying problem as elsewhere in the franchise.

I spent $1500 and feel the claims IJL franchise directors made were deceptive. At the very least they played on my naivete. If they were required to reveal the size of their client base, broken down by age and other categories, the consumer/ client would be able to make a more objective assessment of his/her chances. But I imagine the figures would be so disconcerting that few would pay the fee. In Houston, the director admitted to a 60-40 ratio of women to men, but I have the feeling the disproportion is great than that. Even with the ratio in my favor, the results were disappointing so I can imagine the frustration of women clients.

Herb of Sarasota FL (6/1/04):
This is a dating service that supposedly does in-person interviews of your prospective matches. In my case, it turns out that no one currently working in the office had ever met my date. (She told me so!) If they ever had, it would be obvious that this lady was on heavy meds with some serious life issues -- not even remotely the sort of woman that I specified!

After 3 days elapsed since my "interview", 1 date -- and 13 more "promised" dates, I politely ask for pro-rata refund of the $1400 (check, no credit card, thank you) that I had just shelled out. "It's our policy not to give refunds", says Stephanie (a high-pressure salesperson under beaucoup de makeup). Amazing, from unbelievable promises of more than 800 GREAT singles to choose from to "what did you expect?"

Kevin of Overland Park KS (12/15/03):
I paid for the half year at a price of about 891 dollars for I think was 6 dates or six months. When I signed up I was told that there were a "lot" of people that were my age, I'm 24. Most of the dates I went on were older than me but not by a lot. Ages ranged from 26 - 29. Two of the dates were 29. I exchanged numbers with 5 women but only got one second date.

I sort of got the impression that these women were paid to go out on dates, I just can't believe that after "we" had a good time that I wouldn't get a second date. I wish It's Just Lunch could give me feedback from the dates so that we could improve ourselves, and find out if we did or said something wrong. I joined in the summer and I was told that "there are a lot of people looking this time of year". My membership just ended about a week ago and they tried to get me to rejoin for a year and were going to give me 200 off on the one year which normal is 1500.

She told me that this time of the year women are looking for a relationship - ha, heard that before.

David of Merriam KS (10/23/03):
I paid $1000.00 for a one year membership to "It's Just Lunch" in Kansas City. I tried some local video introductory services in the past, but found them expensive and lame.

I'm a single male, age 45, and I'm young for my age. I was very specific regarding my criteria in a match. I wanted a woman between the ages of 28-36, no children, and with an outgoing personality. The director, Lisa, told me my criteria weren't unrealistic or inflated. She then listed me as age 42, and that I'd only accept matches with never married women (?).

I went out on 7 dates. Only one woman was even close to what I specified, and she was a single mom. Besides the membership I had to pay for lunches or drinks at trendy restaurants. I contacted the coordinator, Kelly, after each date to give her feedback, but it fell on deaf ears. I also found it strange and suspicious that I spoke to a new staff member almost every time I called.

The last match they attempted to set me up on was a woman age 45. When I refused the coordinator became very hostile and told me I had to meet this woman. I'm an adult and nobody tells me who to date. I had 5 matches remaining and no desire to use them again. I contacted the director, Betty, and told her I was very unhappy with the service. She argued, but then rolled over and agreed to give me a paltry $200.00 refund. About 2 months later I received my refund in the mail.

David of Merriam KS (10/23/03):
I paid $1000.00 for a one year membership to "It's Just Lunch" in Kansas City. I tried some local video introductory services in the past, but found them expensive and lame. I'm a single male, age 45, and I'm young for my age. I was very specific regarding my criteria in a match. I wanted a woman between the ages of 28-36, no children, and with an out going personality. The director, Lisa, told me my criteria wasn't unrealistic or inflated. She then listed me as age 42, and that I'd only accept matches with never-married women (?).

I went out on 7 dates. Only one woman was even close to what I specified, and she was a single mom. Besides the membership I had to pay for lunches or drinks at trendy restaurants. I contacted the coordinator, Kelly, after each date to give her feedback, but it fell on deaf ears. I also found it strange and suspicious that I spoke to a new staff member almost every time I called.

The last match they attempted to set me up on was a woman age 45. When I refused the coordinator became very hostile and told me I had to meet this woman. I'm an adult and nobody tells me who to date. I had 5 matches remaining and no desire to use them again. I contacted the director, Betty, and told her I was very unhappy with the service. She argued, but then rolled over and agreed to give me a paltry $200.00 refund. About 2 months later I received my refund in the mail.

Mark of Rockwall TX (5/14/03):
I paid $1300 for the service and in a year they did not set me up with anyone that was even close to the profile that we originally agreed upon. There were a couple of women that were close to the type of women that I would potentially go out with, but since I am the male all of the dates cost me a lot of money and none of the women called me for a second date.

My overall experience was that the service provides only embarrassment and humiliation. It was a very demeaning experience and I definitely do not recommend anyone to try this service. They refuse to refund any of my money for any reason, no matter my satisfaction. I would be happy to just get my money back, but the director says any refund no matter how much is impossible.

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