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Consumer Affairs


It's Just Lunch - Fans


Consumer Complaints & Reviews

I've heard a lot of folks that had problems, but for us It's Just Lunch worked out fine. They initially ignored my criteria and set up a couple completely unsuitable dates. But when I pushed them on it they did much better. They seemed to have a little trouble finding many suitable dates even in a huge city like LA. They did find several.

Overall, the dates were much better than I had found via competing services (Match.com, eHarmony, etc.). I had at least 1 completely out of bounds, 3 who were very interesting, and 1 I married. That's infinitely better than I found via other services. My (now) wife went on exactly just one date, which was me.

The service was a bit hit or miss. Not all of the staff are equally diligent or responsive. They may just be franchises without adequate controls in place to ensure a quality experience.

Our 2nd anniversary was yesterday! So, for what it's worth, it worked out for us. Good luck!

I signed up with IJL the first of the year. I was over the search for a companion via the bar scene, blind dates set up by friends, or worse yet by the internet dating companies promising to find the perfect match by having you complete what seemed to be about three weeks worth of paperwork.

I have been extremely pleased with the IJL staff in every aspect. I was hesitant calling them as my previous experiences with other companies were not positive ones. I phoned them and was greeted by the IJL staff with a warm welcome. I spoke with a Director who was professional, compassionate, friendly and knowledgeable. She explained the interview process and we scheduled to meet in order for her to see if they had available matches of the type of person I was looking for. When I met with the Director we discussed all areas of my personal life in addition to her asking questions regarding my previous dating experiences, what I enjoyed doing in my spare time, and what type of person I was looking for.

I enrolled that day and was phoned the following day with information regarding my first date. While he was not what I would consider my soul mate he was very much a gentleman & we had a great time. My fifth date was with the perfect match. We have been dating since and have requested the staff to hold our membership to see where it goes. It has been such a positive experience from the staff- to the dates- to my current relationship. If you are tired of being referred to as a number and not a name, broken promises, and feeling as if no-one listens I recommend for you to call IJL, you won't be disappointed!!

I want to retract the comment I made about this organization on 12/23/08. I was contacted by a director shortly after the comment was logged on the web site and finally had resolution to some of my quesitons and concerns. I would ugre any disatisfied consumers to be very direct about being put in touch with one of the directors asap.

The person I spoke with heard my complaints and in fact the next date arranged was much more appropriate. Further I was told that I could also simply have a refund of the fee I paid, if I was not satisfied after the next date. I am happy with the service currently and feel the organization has done everything they could to satisfy my concerns.

I would urge It's Just Lunch to make it very clear to consumers that their directors are always available should customers have any serious complaints about any of the dates arranged.

I have been with IJL for almost two years now--only one membership, but have been on hold on and off. I must say, at first I wasn't too thrilled with the people that they were setting me up on dates with. They all sounded great on paper, but when I met them, they weren't really what I was expecting. Let's face it--first impressions are a big part of things, right?

I am going on my last date next week, and I haven't kept count, but I would say this is maybe number 20, so I definitely got more than the guaranteed 14 dates. A few of these dates have resulted in a second or third date, but nothing more.

I have actually enjoyed my time with IJL and feel that, for the most part, they have done their best. They did want to set me up with someone of a different race, and when they first called to tell me about him, I decided to be honest, and said I would like to stick with only X race. They were fine with it--I am paying for this service and I am not going to be nice and go on dates with people I am pretty sure I won't match up with. They have never sent me on a date with someone outside of X race since--and this originally happened around date number 3.

I think that if you have the money and are willing to be open-minded, but up front about what you are looking for, you should give it a shot. If something isn't working out, tell them. I also know that these are franchises, so maybe my local office is just doing a better job than others--I can't believe some of the horror stories I have read about them, given what I have dealt with over the past couple years. I actually called in Mar to take myself off hold, but hadn't heard from them a month later. I called and asked about it. They said that someone didn't update my file, so they would give me back that month that I was not on hold... they were very helpful and have always been great to me. I think you should give them a try!

It's Pretty simple for me regarding why I joined and why I'm still with It's Just Lunch What I found is in this time of my life Its Just Lunch has offered me a solution in meeting new people with the possibility of more with out having to do the bar scene or the various other ways like Match or E Harmony which to me are in the end more hurtful than helpful!! I have found the people I have personally dealt with to be professional and have my best interest at heart. When I have brought up a issue its been taken care of and we move on to the next meeting!!

Again for me personally I have nothing but positive feelings about It's Just Lunch and look forward to hear from my good friend (Jen) and discuss not only my next meeting but a pleasant voice on the other end to say hi too!!

I had alsready joined It's Just Lunch and was very skeptical about going out on my first date. Well, my first dates was FANTASTIC! The people at It's Just Lunch were accurate in their description of my date and he was a true gentleman. We have a second date set up for next week. I know some of the offices are independently owned and some are corporate owned.


Joined IJL in December 2003, and through May 2004 I met 18 women through IJL's program. I entered a permanent relationship in late May 2004 and thus ended my relationship with IJL. I have nothing but praise for the Tucson office of IJL. The 18 women that I met were all very nice people, and at the time that I ended my relationship with IJL, 3 of the women had become very good friends, 2 of the women decided that we had no chemistry at the first meeting, 5 women became casual acquaintances, and 8 women were still in the relationship development stage.

My experiences with It's Just Lunch have all been very positive. Throughout my membership, the dating coordinators worked diligently to arrange dates for me. Due to my busy schedule, I was grateful to have them oversee my dating arrangements. I met quality people at fabulous restaurants! I love the fact that I was able to put my membership on hold for months when I met someone I wanted to date exclsively; and then I had the choice to reinstate my membership later.


I have been a member of It's Just Lunch (IJL) for some six months. I have been very pleased with the service that I have been provided. IJL is a dating service. They have lived up to their promises in every sense of the word. Their staff is very polite and professional. I highly recommend this service to anyone who is interested in meeting people.

I am a fairly new client for It's Just Lunch and I happened upon this web site before I signed up. I was a little hesitant to enroll but I figuered I would give it a try. I have had a lot of trouble in the dating world and I must say It's Just Lunch is a breath of fresh air. I have been on 2 great dates so far and the experience has been wonderful. My dating coordinator has been terrific. I would recommend this service to anyone who has struggled in the dating arena.

I am so sorry for the experiences people have had. I am writing to actually give positive feedback. I have been a member of IJL West Palm Beach for over a year.

I have been on many dates, no shortage. I could have gone on at least one date a week if I chose. The girls in the office kept in touch with me always. I would receive a call back within hours. I was never left wondering if they forgot about me. I have met many wonderful successful men. Most I felt no connection but that is not IJLs fault, I just think it is a sign of the times.

It is a shame that a few rotten offices have to ruin it for everyone. Sad to think that people will not join due to bad press, it only hurts the good ones in the long run. I hope to settle down soon and hope that I can give the credit to IJL.

I have read different posts on Just lunch. Just lunch is a dating service which seems to be a franchises with locations throughout the United States. I signed up for the Just Lunch in April 2006 when I moved to Orlando, out of 5 dates that I received from 4-2006-1-2007 I actually met 2 people who I have kept contact with and went out with numerous times. One of the girls I dated casually and the other I had a long term relationship which ended in February 2008. I called Just lunch when I started the relationship and they put me on hold, but the relationship ended in 2-08 so I took my membership off of hold and they actually set me up on new dates. I am a very busy person and have tried different dating sites and dating services and I would say Just lunch beats them all. All of the girls I met were of average or above average looks, most petite, educated, and had good jobs. I would recommend Just lunch if you are in the dating arena


I read through the entire It's Just Lunch review that the Consumer Affairs journalist wrote. I must say I was a bit shocked to find what I read, considering I had just dropped a fair chunk of money on the service not 4 days ago. The instances in this report concerning the refunds, is biased and makes the company look bad. If the person who signed up had read the contract, it says IJL has the option to return a pro-rated refund. They don't have to, granted they of course should, but it isn't required. The unprofessionalism, of course is a black mark on their name.

My experience with IJL before my first date even told me something about them. My interviewer called me at 120pm, saying her 1 o'clock finished early, and she was free if I wanted to come earlier. Then I said something about traffic and whatnot and she told me that she appreciated my concern for being late and that the interviews usually take about an hour. That means of course, that the last interview fell far shorter than an hour, seems to give the impression that my matchmaker takes her professionals' list very seriously.

Mine was in deed an hour, and she told me to read the contract while she left, making sure I was clear on all the terms. I am based in Las Vegas, where there are plenty of hard working decent single people, but like so many others, I haven't the time to meet anyone like that. Granted, there were some holes in the information she asked me, but not too many.

My first date with IJL is for tomorrow, and I am looking forward to it, I will definitely be a fair reviewer of the company after my date is completed, and let my matchmaker know whether the match was even close. By the way,$1500 for 4 dates and poor choices in guy's is the matchmakers fault, not the companies. The contract clearly states 1 year, or 12 dates, whichever comes LATER. That is their contractual obligations - your $1500 might be good for several years at that rate.

People just need to think about what they're getting themselves into before they do it, and remember that if they get taken for a ride, it does end up being their fault for not being smart enough to do some looking around at the good and the bad beforehand.


I tink you site is a complainer's heaven! I met my husband on my 2nd date thru IJL after 3 friends (all married tur the service) recommened it. We have a 2 year old todller now and found it to be fun. Having sais that, I have met people (more of the negative sort) who tought they'd be married within a week!!!

For God's sake, this is a dating service promising lunch. I think it's all about attitude. So don't believe everything you read on this site as people like to complain about anything. Keep a positive attitude and this is fun!


I think It's really interesting that this site only posts negative comments about companies. As far as it's just lunch, it has over 100 locations world-wide. The complaints shown are from all different locations. As a business owner, who is also an IJL client, I know that any business will get a complaint here or there - to jeopardize the company as a whole without getting the proper information first is slander and should be stopped.


I got MARRIED through It's just lunch and I was referred to them through my girlfriend who said she was meeting some wonderful men and that's why I joined. But that's not something you probably want to print it it???

I'm a 5'11 woman and I knew that it was going to be difficult for them to find me the one (which they never claimed to be a marriage broker anyway) but I rolled my dice and no, not every date was great, as a matter of fact, a couple of the men they set me up with were negative and bitter (no surprise that they were single) and my guess is that those are the people complaining about the service, some people just want to point the finger instead of put the responsibility on thenselves.

Come on...these people don't have magic wands...they can't make pretty young women want to date ugly and/or old men, though that's what alot of men want and they think that they are a catch cause all of their friends say they are and they don't look their age the same with the women, most men aren't attracted to overweight, old, or dowdy women, but God bless those people for trying to set everyone up, because there is a lid for every pot and my husband is not who I may have picked out of a line-up on my own, but I'm glad that IJL did because he is the love of my life and I didn't meet him until the end of my membership and if I had given up then I never would have met him.

I used one month service provided by them, and met two dates. I wanted to quit, but Pamela insisted to hold my account instead of refunding my money ($1030 for 6 months). Initally I only asked my remaining money back ($663.33). Even so, Pamela kept ignoring me, never called me back, and lied that I have the two dates' phone numbers, which I only had one. So I wanted to ask my full money back ($1030) due their ignorance attitude and terrible service.

They promised that they would match me with doctors, lawyers. But they didn't. They promised that they would refund me if I am not satisfied. But they didn't. They promised that 3-4 dates per month, but they didn't. They promised that they would follow up with after each date, but they never did. They didn't provide the services they promised to provide, they broke their contract. I am obligated to have my money back. They are very stingy. They didn't even ask me why I wanted to quit. They just don't want to give my money back. They over-exaggerate their service, mislead their clients. This franchiser should be asked to stop the business. I will fight my rights.

Was hesitant about using such a service given some of the the things I'd read on this website. I decided to sign up for the service partly as an experiment but partly because I really did want to meet new people.

Everyone I spoke to at the local It's Just Lunch office here was very nice and attentive to me. They were concerned about making sure I met new people and explained that this type of service doesn't guarantee instant chemistry but was instead a way to meet some new people that I might not otherwise have met. I have to say that I did meet quite a few very nice and interesting people, along with a dud or two as well, but I guess that goes with the territory. I haven't met my match but I've been generally happy with the service. In any event, I just wanted to offer readers of this site a little bit about my experience and would encourage them to try it if they find themselves too busy or shy to get out and socialize.

I read that you would be happy to hear from some of It’s Just Lunch’s happy clients. I am one of those clients. I am surprised reading the entries on this site. My It’s Just Lunch experience has been very positive. In fact, I have referred two friends, which have also had good experiences with the Kansas City IJL office. I have been in a relationship for 8 months with someone I met thru IJL.

My dates prior to this match were also good ones. Of course, some were better than others, but I believe that is to be expected. I provided feedback after each date and believe my feedback was heard. The staff was always very friendly. I have a very busy work schedule and travel frequently. IJL fit perfectly into my lifestyle. They did all the work for me. I had tried a little on-line dating; however, I was not meeting the quality of people.

I believe the $1500 was justified. What I was doing before wasn’t working and the bar scene wasn’t for me. I read some of the comments about a shortage of men. I don’t think that applies to all offices. It seemed to me that both men and women were being sent on dates. Again, my experience has been a good one. I would highly recommend the KC office.


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