Classmates.com a.k.a. Memory Lane

They subtracted $39.00 from my checking account which was not authorized. I do not know how they got my checking account info. I'm very upset. No response from them as of this date.

I thought my subscription to the "golden" upgrade for Memory Lane was $15 per year. After a couple of months, I realized my bank account was not only being debited $15 per month, but they had my account in as a duplicate, so I was being double billed. They have no phone number I can find to speak directly to, but through email, they claimed that they have stopped the duplicate billing and duplicate account, but it could take up to 30 days to refund me the one month fee, that I was being double billed! After three requests for my password, so I can supposedly go online and cancel automatic monthly, I have not heard in three days, after they say 15 minutes is the expected response time!

I have never given them permission to remove funds from my card and I am not happy at all with that they did.

I complained last year that Classmates.com automatically charged my credit card and was told that there was nothing to be done, but that my account will be cancelled following the completion of the term charged for. Alas, I was again charged for another year $39.00 in January 2012. I'm so disgusted with this company. How do we stop the aggressive and deceptive predatory behavior of this company?

I paid $12 four years ago and have not been able to get on to the Classmates' site after the one year then I get a charge to my credit card for $39. I challenged it with my bank and called Classmates. They said it was not refundable and sent the bank some statements that were for four years that were so blurry I could not make out anything. The bank paid them so they just got me for $39.

Finding an unauthorized charge on my card, I went through the process everyone else here listed. Classmates.com sent no announcement of a buyout and no notice of a fee increase. I know I set my credit card to non-automatic renewal and when Classmates.com was sold to Memorylane.com, they reset it. Having had a bad experience with another internet company, I made sure it was set to non-automatic, but that didn't keep the Memory Lane from setting it to automatic renewal.

I demanded on several occasions for proof that I was on auto-renewal but they refused to acknowledge my request. Incidentally, PC mag did a test and scored them the worst for ease in turning off renewals. After the rude and undignified way I was treated, I changed my handle to MemoyLaneSuxs, which they claimed was a TOS violation, but I could find no such provision in their TOS agreement. I was terminated with their sole discretion provision, without notice and without recourse and without the access I paid for. How can I pay $10 for membership for a years access and be auto-renewed for $39.95 without express consent to the increase?

They are hitting my card for $59.00 even though I took it off auto-renew.

I haven't authorized any charges to my credit card with Classmates.com in years and yet today, I see a charge on a credit card they should not even have access to. I just got this new number last fall. How did they get it? I have the number 206- to call, but not open right now. If anyone is unhappy, please call this number and complain. I'm sure going to.

I just noticed a debit of $39.98 on Feb 3rd and another on Jan 30th of $40.09. How can I stop this unauthorized debits from coming through from classmates?

Memory Lane fraudulently charged my credit card on Feb 2nd 2012. The original credit card on file with Classmates/Memory Lane was canceled by the credit card company but somehow Memory Lane was able to obtain my new credit card number and bill me for $59 anyways.

When I called the number on my credit card statement, the person said that Memory Lane has a special relationship with the credit card companies to update their billing information with my new credit card information and expiration dates so not to disrupt my service. So it does not matter if you canceled your credit card or disables your account because Memory Lane will still find your new credit card number and charge it. This is clearly a credit card fraud scam!

I'm currently working with my credit card company to open an investigation in to this matter. The credit card company told me that Memory Lane made several attempts to bill my new credit card number trying different expiration dates until they were final successful. My first thoughts were if a company retried so many attempts with incorrect expiration dates that the credit card company should have flagged the company but they did not.

I am very angry that today I looked at the statement from our bank and there is an unauthorized charge on it from 12/03/11 to Classmates.com/Memory Lane. I have not used Classmates in a very long time , and in fact, I had the junk cancelled because it sucked and was a huge waste of my hard earned money. How can this " Memory Lane " step in and just start making all these unauthorized charges to innocent people's accounts without any notices, billings etc etc.?

How do I have my money reimbursed back to my account? This is a scam and needs to be looked into as soon as possible. I manage my money down to the last cent to pay my bills each week. I have two children to feed and take care of and I sure and the hell , don't need this kind of illegal scam milking my account dry. This needs attention pronto.

I have not been able to log back into my account and I have tried to email them to get a new one and have not gotten a response and have tried to reset it but have not been able to.

I was charged to my credit card to renew my membership. I can't afford paying to renew right now, and I was not notified that my card was going to be charged. I would like my money returned ASAP. My account is in overdraft, and that will be another $35.00 to $39.00 charged on my card. Please respond quickly as I don't have the money to cover anything right now!

After a long search to find a contact number, I complained about a renewal charge of $39 which they told me would be reversed and credited back to my account. It still remains since 11/18/2011.

As a previous disgruntled customer stated, I too was charged $39 for "automatic renewal of a $10 Classmates gold membership account. This was unauthorized, not even a billing notice was sent. Had I not thoroughly checked my bank statement, I would have been completely unaware of this charge. I wonder how many unsuspecting individuals have been scammed by this company.

I had been a "Gold Member" of Classmates for $9-$10 a year. Without notification or requesting permission, I have just received an automatic renewal charge of $39 on my credit card, for an annual membership. I contacted the company, and they replied with an email, stating that I had agreed to automatic renewal, and that I could not cancel until this year is over. They refused to refund the money. Memory Lane is clearly an unscrupulous company, which is a shame, because when Classmates started, it was a fair and honest site, performing a desired service (getting back in contact with old classmates). I smell a class action coming.

Auto renewed at 4 times the rate of the original subscription ($39.00). Just used the number listed above ** and after a few minutes on hold, they said they'd reverse the charge. I'll be watching my bank statement, to say the least.

I had been a "Gold Member" of Classmates for $10 a year. Without notification or requesting permission, I discovered on my Discover Card that I had been charged $39 for an annual membership. I contacted the company, and they replied with an email, stating that I had agreed to automatic renewal at "the current rate". I know I did not do this because I make it a matter of principal to never agree to automatic renewals. They refuse to refund the money. Memory Lane is clearly an unscrupulous company, which is a shame, because when Classmates started, it was a fair and honest site performing a desired service (getting back in contact with old classmates). I suspect money changed hands at some point, and the bad guys took over.

I just noticed a $39.00 bill from Memory Lane on my debit card. I did not authorize this billing. I have been a free member of Classmates.com for years and recently went on the website. The site said they were now memory lane but said nothing about billing. When I went on the site and tried to contact them through their help page and tried to cancel my subscription I was routed to an "oops" site that said they could not open the page (this was an internal Memory Lane message, not a provider message). The site did allow me to" remove my credit card" but I have no faith they have done so. I hope I don't have to cancel and renew my debit card, but it has been my experience that is the only way to get rid of unauthorized billing. This is very obviously now a scam site, which is too bad because I have used and liked Classmates.com for years.

I noticed a $39 charge on my credit card from Classmates.com. I signed up for this years ago and cancelled years ago too. I have never used this service. They offer nothing, it was a waste of money. I tried to go on their website tonight and every time I would click to cancel or send an email to them, I get a whoops. Funny thing is they used my old credit card number and my credit card company actually took the charge with an old credit card number. I don't know who I should be mad at first, this ripoff company of Classmates.com or my credit card company! I have noticed a lot of people complaining about Classmates.com online. Why hasn't anyone done anything about them yet?

I signed up in 2010, for $9.00 a year, to have a one time opportunity to view my year book in high school. I have since found out they have been charging my account for $15.00 a month, unauthorized for over a year! I am not sure I can keep them from continuing. I am a small business owner, and can't afford losses from scammers.

My husband noticed a billing amount of $59.00 debited out of our account on 1-15-12. I canceled my account with Classmates some years ago. I am visiting my bank tomorrow to see what they can do.

I am upset that today we looked at the statement from our bank and there is an unauthorized charge on it from 1/11/12 to Classmates.com/Memory Lane. How do I have this money reimbursed to us? What should my next step be?

Click on help at the bottom of the page:

Then click on "Canceling your membership"

Canceling your membership

If you decide that you do wish to cancel your membership, please follow the instructions below.

You may cancel your free membership at any time by removing your registration. To do so, please follow these steps:

Select Yes to confirm your decision.

If you wish to cancel your paid membership, please contact our Member Care Team regarding your request. A representative will respond to your message via email to further assist you.

Hope this helps people.

When I checked my online statement today 01-17-2012, I saw a $39.00 charge: Recur debit crd PMT01/11 Classmates-memory 206-301-5900 WA. I did not authorize Classmates.com to debit my card. I called them and the phone rep was difficult. He told me he could not give me a refund. I told the representative that I looked online and found hundreds of complaints about this very same issue and demanded a refund. He was very condescending and told me that he could not issue a full refund and tried to convince me that I did agree to have the funds removed from my account. Even though I know I did not authorize any deductions whatsoever! After spending 10 minutes on the phone with him, he finally told me as a "courtesy" to me he would issue a partial refund of $38.26. Unethical as I never authorized any charge to be made!

I signed up for a 3 month membership. Yesterday my bank account was charged an automatic renewal payment which I did not sign up for. When I called, I was told that all initial payments were on an automatic renewal basis that I had to disable myself, even though I had no idea it was done this way and I had to disable it. Needless to say, they won't return my money! What a scam! I'm calling my bank tomorrow and filing a complaint!

I can't get in to view anything they say.Its do to cookies that I need to have in order to get access. I'm very displeased with their site. I want to cancel my order to this site, can you help me?

I did not authorize charges of $15.00 every 90 days that have been billed to me for over a year and never noticed the charge until now. I called to cancel the service that they allege I approved and asked for confirmation. They couldn't (or wouldn't) tell me when the service charges started or how they got the approval. They refused a refund. Being a senior citizen in this economy, even $60 a year has an impact on my situation.

I joined the site for a two-year membership on 1-4-12 and logged in several times through the afternoon of 1-8-12. When I tried to log in the evening of 1-8-12, a screen appeared saying that certain pages of the site may not be accessible due to "cookie settings". The site apparently did something to deny me access after 4 days. There is no phone number or e-mail address to contact the company. It's a nice scam here!

I have opted out of the automatic renewal several times and it keeps adding it back. I was charged again. They agree I am opted out but say I was opted in back when they charged me a month or so ago. It has to be a glitch, because I was opted out and talking with other classmates about making sure they were opted out. I asked for a refund and they refused. I contacted Michelle at Memory Lane **.

For over two years I've tried to cancel my subscription and kept being auto billed. Every time they bill me they say they will cancel the subscription but cannot refund the amount. They said that I won't get auto billed. Every year, the same thing happens. I'm tired of being billed $39 for something I do not use and am told is going to get cancelled.

Last year (2010), I had a charge for $39 on my credit card. It was from Classmates. I did not purchase this. I tried several times to use the Website to no avail. Time passed and I forgot about the charge. This year, 2011, I received a charge on my credit card from Classmates in the amount of $39. I called my credit card company and they said it was from an auto renewal. Since I did not purchase the membership in the first place and was unable to use it, and after several attempts to contact Classmates for help, I became livid. Now, I will write the a snotty letter to get the $39 for 2011 removed. How can a company be allowed to function like this without being approached by the Better Business Bureau?

I also signed up with classmates.com aka Memory Lane. Tried to cancel! They will not let you cancel. Once they get your credit card, you are on the hook. I had to cancel my credit card. My bank will not back out the charges and now I am thinking about changing banks also. Do not sign up. Not worth it. I only wanted one year. They are charging me again. You must call or go on line to stop.

"___!? It's ____ from way back when... If you get his message, email me back... I'd love to touch base with you again."

I received this, allegedly from an ex-girlfriend, my first girlfriend. Since I don't do sites like FB, I thought that perhaps she wanted to contact me and this was the only way she could do so casually. Her name has changed, so I assume that she is currently married as am I. I figured she just wanted to say, "Hello, what have you been doing all these years?" Talking on the phone or face-to-face would be untoward and probably awkward. So I fell for it. I didn't know about the lawsuit until after the fact. I paid the fee and replied. I haven't spoken to her for almost 15 years and have assumed, based upon our last conversation a couple years after the breakup, that she views me less than favorably. I, therefore, resolved not to initiate contact with her. It has bothered me ever since and I've blamed myself, though I've long since gotten over the relationship.

To make a long story short, I think a bot sent me that email because I looked at her profile at one point. After I canceled my account and deleted my profile, the rep claimed that the email was authentic, but I don't believe her. I think Classmates.com is up to its old tricks. I now understand why someone would bring a class action suit for such a thing. I don't care about the lousy $7.50 they jobbed me out of. They don't have the right to mess with people's emotional lives to make a quick buck. If you have seen similar texts and are willing to verify that the emails are not authentic, please report them and post the texts on this site. Shut these creeps down.

They got me to for the $39.99. I signed up in 2009 for an annual $9.99 fee. Before that back in 2000, I had signed up and it was under $10. But this time, it's an annual renewal and guess what, they have disabled any contact with them. So I guess they will get $39.99 a year from me until I cancel the credit card. Unfortunately, they have taken advantage of all of us and they are crooks.

I could not register or sign in to access any information to my account, or find other people in yearbooks at any school.

I noticed a charge on my credit card and tried to cancel online but their link is broken and there is no other way to e-mail them. I called them from my credit card bill. I have not used the service in three years and have been billed each year but just noticed it by chance. They are using a fradulent practice at everyone's expense.

Add me to a long list of people who have been charged an automatic renewal without prior warning. I have called and cancelled my subscription but I was not refunded my money. I do not have a problem with an automatic renewal if it is a month to month charge. At least, if you cancelled, you would only lose the month. Here I am paying for a year long service that I will never use again.

I was automatically renewed without any notice. When I went into the site to try to talk to someone, I kept getting a "OOPs no link". Since I can not email them or get in touch with Classmates or Memory Lane, I am disputing this charge with my credit card company.

I was billed $39.99 for Classmates/Memory Lane Gold also without my authorization. Just as everyone else had described here in their posts, I have emailed several times only to get a generic email to take my credit card information off the site. I haven't used this site in over a year, and I know they are not returning the money because of Facebook taking their business. This is a rip-off and a scam. I will continue to pursue this until I get a refund. I just spent 1 hour today at my bank making a complaint against this unlawful practice. I believe we should pursue a class action suit against this site.

I signed up for a free trial offer to Classmates and never signed for any automatic payments on my credit card (Diners Club). I have been billed twice for $39.00 for this service of which I disputed the charges with Diners Club. They got nowhere with the Classmates a.k.a. Memory Lane and have re-debited my account for the last $39.00 charge. As I have read in the complaint on the comments section of your site, I see hundreds of people across the nation have had the same problem. I would like to sue them but like many folks, don't want to have a legal bill that will far outweigh the $39.00 charge. What should happen is a class action suit that will bring these criminals to their knees. Please advise at my email address.

I was just charged an auto renewal as well and denied the refund. It might interest everyone to know Symantec lost a class action lawsuit for deceptive business practices as they were auto renewing people without advance notice. It appears that Memory Lane aka Classmates is headed down the same path. I will continue to dispute and will post back if I am successful.

I am another victim of classmates.com automatic renewal that was not checked as automatic renewal. These folks are thieves and need to be stopped. My contact with customer service was unsuccessful at resolving this issue. The charge remains on my bank statement.

They charged my checking account for an automatic renewal of $39. I know I was under manual renewal because the *** tried this once before years ago. I'm waiting for the morning to file complaints with AG and BBB.

Like everyone else, I was charged $39.00. I had been a member of their site over 2-3 years ago. I canceled way back then even the automatic fees. I was surprised to see a charge. After reading some of the complaints here, I knew what to say when I got to the service person. They would cancel the automatic fee next year. I said let me speak to your supervisor. He came back and said they were all busy but he got it Okayed, it was a special thing for me to get my money refunded. Funny but not funny. I got a confirmation number and I should have 30 days to get refunded. What a scam.

I paid $7.50 on 06/06/2011 for a 3-month membership to Memory Lane. I intended only to pay this much and never more. I just found out they charged my credit card two more times for $15 each on 9/15/2011 and 12/15/2011. I notified them to return my money because I did not authorize this and they did not have the right to keep my credit card information. They refused and told me I had not checked a little box that authorized them to continue to charge me forever or until I cancelled a month in advance.

If I had not paid attention to such a small charge finally, they would have done it forever just as planned. This is a scam. I have told them repeatedly to refund the money. I have informed my credit card company to take the funds back but I do not know if they will or when. This is stealing. Then they send me emails constantly telling me to buy a copy of my high school yearbook. It is only a copy not the real thing and they will not stop. There is no unsubscribe to do on the emails. This is not right.

This is an update. After several emails with Memory Lane/Classmates, I finally got a refund on my credit card. Thanks to all of you that filed complaints. I am another victim of Memory Lane/Classmates' practice of auto renewal without notice or opportunity for cancellation. I was billed $39.00 on November 7 by Classmates/Memory Lane. I was not sent any notification that this was going to be done and I was not aware that I was on automatic renewal. I have asked them to reverse this transaction, have my account credited, and cancel anything that has to do with ****. So far, I have received two emails stating that they would not refund any money. It is not over for me. I wonder what the Attorney General of Texas is doing about this deceptive practice. There seems to be a lot of dissatisfied customers to get a case going.

I am also adding my frustration to the list of others who have complained about Memory Lane/Classmates due to their deceptive business practices. I have a current charge on my credit card for $39 for another year. There was not an "automatic renewal button just above the submit payment button explaining that all memberships are enrolled in our automatic renewal program". Evidently they have made "improvements" to their website adding this button. I have just noticed these charges, and I am beginning the process of trying to get a refund. I have also filed a dispute of the charge with my credit card company.

I am another victim of Memory Lane/Classmates' practice of auto renewal without notice or opportunity for cancellation. I was billed $39.00 on November 7 by Classmates/Memory Lane. I was not sent any notification that this was going to be done and I was not aware that I was on automatic renewal. I have asked them to reverse this transaction, have my account credited, and cancel anything that has to do with Classmates.com. So far I have received two emails stating that they would not refund any money. It is not over for me. I wonder what the Attorney General of Texas is doing about this deceptive practice. There seems to be a lot of dissatisfied customers to get a case going.

I was charged for 3 years of subscription without my permission ($59.00). I did not want to renew, but they never gave me the opportunity to tell them yes or no. I have tried, for hours, to get my email to them to unsubscribe, but have had no luck. They seem to make it impossible to dis-enroll from their system. I do not want their services, and would have said so, if they had sent me a renewal notice. They charged this to a credit card, that I had already cancelled, and refused to renew. I just want my subscription to Classmates cancelled effective immediately.

This is one just like the others. I am another victim of Memory Lane/Classmates.com's practice of auto renewal without notice, or opportunity for cancellation. I was billed $39.00 on Classmates/Memory Lane. I was not sent any notification that this was going to be done. I want this transaction reversed, my account credited, and to cancel anything that has to do with Classmates.com. I wonder what the Attorney General of Washington State is doing about this deceptive practice? There seems to be enough dissatisfied customers to get a case going.

My checking account was debited $39 on0 12/11 by Memory Lane/Classmates.com. Called them and spoke to Peggy who cancelled my account at my request but would not refund me After the call, I went over my old e-mail and found the e-mail where the $9.95 price I paid was an intro rate but nowhere did it ever tell me what the rate would change to. Had I known it was $39.95, I would not have joined. Made another call to them and told them I wanted to see where I was told the price would change to $39.95 after 12 months. The rep said I was advised when I joined. Told him I do not see anything on my original e-mail what the price was. I wanted to see proof of this. It was then that he advised my checking account would be credited within 30 days and gave me confirmation #. We shall see. Rita ***

It's the same as everyone else here. They took $39 out of my account and I did sign up years ago for like $9.95 one time and haven't fooled with them since, up until now when they took my money. I am still fighting with them trying to get my money back. I am on a fixed income and every bit of money monthly is accounted for and this puts a real bind on me due to Christmas being here.

Classmates/Memory Lane charged me, and I never used their site. Apparently, they changed their name after a previous lawsuit was filed. Now they are charging people's credit cards, under their new name. I just want these people stopped, period! My charge was not large, but I am not paying for something I never signed up for. It makes me wonder how much more credit card information they have stolen from other consumers. I am very mad, and apparently the first lawsuit didn't do anything for them to stop scamming, instead they just changed their name!

So far, they have not paid me back for what they stole from my credit card. Also, it is close to impossible to get ahold of a live person to talk to. My credit card company has been bombarded with calls from people being falsely charged from Classmates/Memory Lane. I know this because when I was talking to the credit card company, she told me they get many calls everyday with the same complaint.

Last year when I was automatically debited, I was assured it would not happen again. Lo and behold, I received an email from a credit card company I stopped using, only to see my card had been charged $39.00 for a membership to Memory Lane, and as I was not expecting any charges, it was not paid for in November. I am sure they can see that I have not even looked at the site for quite awhile and I do not know what it will take to get them to stop, as I suspect even after I am dead, they'll find a way to debit an account somewhere despite my demise.

From what I can see online, I am not the only one having this problem. They assured me last year and the year before that this would not happen again. It is getting old and it is frustrating. What can I do to make sure this doesn't happen again, and to get my money back? Is there anything to do? I was told that taping a call was not proof as there is not a way to prove that the person on the other end of the line was in fact a representative of Classmates/Memory Lane. My account was switched to "manual" renewal, as the only other option is "automatic renewal". However, when I checked today, it was switched back to "automatic". I did not do this.

I saw a pending charge on my bank account for $39 that I did not authorize Classmate aka Memory Land to take. When I called, they refused to reverse the charge, stating that I had automatic payments, which I know I did not. This company is scamming people and I will let all my friends know and have them drop their membership. You can contact people on Facebook for free.

I just checked my checking account today and saw a pending charge of $39. I got the phone number of Memory Lane from the bank and called. The rep told me that when I paid for that one year at $9.95, I agreed to automatic billing. The problem is I did not agree to automatic billing when it was Classmates. She then told me that I had to cancel by 12/2/11, but it would not let me cancel because it had to be at 12:00 am. The fact that I did not agree to this meant nothing to this company. I haven't even used Classmates in over a year and I have to pay for it.

I saw in the online "recent activity" section of my Discovercard account that I was charged $39.00 for Classmates.com. I paid a $10 membership fee in 2009 to communicate with Classmates before an upcoming reunion, but I didn't check any automatic renewal of the membership. Since I haven't used the site after May of 2010, I was shocked to see the charge. Upon disputing the charge, I learned that Discovercard recredited my account when Classmates.com didn't respond and then recharged my account when they finally did.

Discover card claims that they cannot prevent my account from being charged by Classmates.com. Therefore, I have to find another way to prevent my getting ripped off by Classmates.com (aka Memory Lane) including closing the account. I'm communicating with Classmates.com (aka Memory Lane) to stop them from charging my account. If the other experiences I've just read are any indication of their response, I will have to close my Discovercard account.

I received my Visa statement, and found a fraudulent charge for $39.00, on 05 November 2011. I did not authorize this charge. I called the company Classmates at 206-301-5900, and was informed that I was previously sent an email requesting authorization for this charge. I did not receive an email. I was also told, that I previously authorized this as a recurring charge. I did not. I was informed that they would remove me from future recurring charges, and was told that there would be no refund, when I asked for one.

I informed the lady that I would start a fraud investigation with my credit card company, which I have already started. I also would file a complaint with the BBB. I am hoping someone can give me the address of this company, so I can get the correct BBB.

I got the same scam thing! My wife signed up 2 years ago. I helped her and paid the $9.95 fee because it was cheap enough. Last year they sent her a renewal. I told her she could do it again since she had contacted several old classmates and she could view the yearbook online (her yearbook was damaged several years ago from rain). She made sure "auto-renewal" was unchecked. Now we get this bill today for $39. Fortunately, my bank gave out the phone number for this authorization. Here it is: 206-301-5900. I am calling them today to get this cancelled and demand our money back! I am filing a dispute with our bank if they don't refund the money and close the account immediately. Actually, I will probably file a dispute anyway after reading all of these posts!

I noticed on my checking that we were paying $15 a month to Memory Lane. I tried cancelling it online, nowhere. So I looked up the CEO of the company and called the number. My account is now cancelled. The phone number is 425-917-5000. They will cancel your membership and send you an email confirming this.

I recently reviewed past bank statements and found auto-withdrawals for "Memory Lane" ever 3 months for the past 2 years. Found out it was the new name for Classmates. I made a one-time, 3-month renewal 2 years ago. After several years of not using Classmates, when I went on line several questions were asked in order to get to the information I wanted. Within these questions there was apparently a "loophole" which made it possible for them to obtain permission to withdraw the membership every 3 months without my being fully aware that this was their intention. A phone call to them ended my membership with a refund of only one 3-month payment.

I called and waited for maybe 5 minutes. I got a nice lady on the phone. I spoke without any mean words like I really wanted to, and kept a friendly attitude. This is very important. Smile while you talk if you have to. I said I needed to talk to someone about an unexpected charge on my account. She explained that it was a renewal charge and I told her that I didn't want that to continue. She ended the auto-renewal mode.

I asked when I got the Gold account. And I asked when the last time I logged in was. She said I got the account in 2009 & last logged in in Feb 2010. I don't remember this, but it's possible. I can imagine being bored one night and logging in. So I didn't bother fighting for all the charges removed. She offered as a courtesy to refund this most recent charge at a pro-rated amount ($38.15), so I accepted. She said it would be taken care of as soon as possible.

Be sure to tell all of your friends & networks about Classmates.com and give them the phone number to call. Make sure they turn off the stupid automatic stuff, and refund your money as much as they can. If they see that you haven't logged in in years, make sure to get the money you are owed back! Do not accept a no for an answer. These are just people trying to do their jobs. It's not their fault they work for a horrible, horrible company.

If they insist that they can't give you more money back that you're owed, ask to speak with their supervisor. Continue escalating the call until you speak with someone who will help you. Once the money has been refunded to your bank account, call them back and have them delete your Classmates account.

I have attempted on numerous occasions to cancel my membership over the years. I have reset my Password and when I tried to cancel, it kept coming back as error! Yet, they are still taking automatic payment ($39.00 a year) from my account.

This has been a very frustrating situation for me. I have not used their services for years but yet they still automatically draw from my account. It is my sincere hope that this situation can be rectified soon. I have personally written a letter to their home office (least I think it is) requesting they cease this membership immediately. There is no listing for a phone number, otherwise I would have contacted them directly to lodge my complaint. Thank you.

My checking account was charged $39.00 on 11-21-11 by Classmates-Memory Lane 206. This was not authorized by me nor was I even informed. I want this credited back to my account and this site canceled for me.

Classmates turned on my automatic renewal option. How do I know this? It's because they do it every year. I have been fighting this battle with them for years. The first time they did it, I called them and they did refund my money. The next year I didn't renew and then they offered me to renew for $9.99 and I did. The renewal option was set to off then. But last year it mysteriously came off and they charged me $39. I didn't have the time or patience to worry about it. I just set it back to off again. Well, guess what, it happened this year again. My off went to on and they got their money. I emailed them.

They replied back that there is a Terms of Service that explains it is set to automatic. I know it's set to automatic that's why I turned it off. They changed it. When they upgrade, they can set the options back to defaults. And their default is to have it on. They just don't bother to tell the customer that they did this. I am a computer specialist by profession so I know these things can happen. I have filed a complaint with the BBB and blackballed them on their own website and on Facebook. I hope everyone does the same.

I requested to have this closed and it never was. I now am trying to close my bank account and this charge has caused my account to be overdrawn. I need to have it reversed and straightened out now. I got overdraft charges.

I have tried to cancel my membership with Classmates.com but cannot even get their help site to work properly. There is no way to contact them. When I try to go on their help site to cancel, it doesn't work. There is no way to submit your cancellation. I am being charged $15 per month for something I can't even use and don't want to use.

On 11/10/2011, I logged into my bank account and had saw where they had charged my account for $39 which was in process. I called my bank and told them I didn't know what it was for. They sent me dispute forms to complete. I emailed Classmates requesting cancellation of my account and not to process the $39. An email finally arrived on 11/14 stating I can cancel my account but would not received a refund. I informed them I did not approve this transaction. I was asked to read the agreement.

The bank said that they would process the dispute once the $39 was posted. I have decided after reading the agreement, I made a bad mistake. From what has been posted here from others like me, my best recourse is to use the service I have been forced to pay for and then near the expiration in 11/2012, cancel my credit card, close my account, change my name, move to the backwoods and never do it again. In the meantime, I hope to get $10 back from the class action lawsuit against the perpetrator, Classmates.com aka Memory Lane.

Membership fees charged to my account with no notice that it's about to come out of my checking account. This happened last year and I took out the automatic renewal, which I didn't even know was selected when I joined. I would normally never select that option on anything renewable. I have a $39 fee pending in my account, which will probably overdraft me, and I had no knowledge of it until today. I have read some of the other complaints, and, frankly, it scares me to think I can't get this stopped. This is a sorry way of doing business. It doesn't matter whether automatic or notthere should be notification! Probable overdraft of my account since I operate on a very tight budget. Total shock, just as last year when it happened.

I recently retired and thought it would be fun to contact classmates. I checked out a trial offer for Classmates.com for $7.50 in August. They said it would renew in 3 months, I said no way I just want to try it. And they said they would not renew. On November 14, $15.00 was taken out of my account without my authorization. I have tried to contact them but to no avail. This should be against the law. I want my money back and my account cancelled.

I have tried countless times to cancel my membership, after being dumb enough to do an "automatic" annual renewal. There is no phone number or any other way I can see to get this issue resolved. I have been getting EFT from my bank account, annually, for $39.00 a year, for several years. Help!

I found out today that Classmates has taken $39 out of my checking account. I was completely unaware that they were doing this and apparently have for a few years. The man I talked to was very UN helpful and said it was non-refundable. He spouted off about how it was explained when I first opened my account. That was years ago and must have been mighty small print. Because I would not have agreed to that without some warning or bill to let you know that they were about to take money out of a checking account.

I was charged $39.00 for a renewal on my credit card, with no notice of the charge given, 11-06-11. I used their web site to cancel the renewal today, 11-13-11. They sent the standard reply:

"We're sorry to hear that you don't wish to continue as an All-Access Passholder (previously known as a Gold member). While purchasing your membership, you were provided with information just above the submit payment button explaining that all memberships are enrolled in our automatic renewal program. This automated billing process prevents any interruption in your membership benefits. Through your acceptance of the membership offer, you authorized us to continue to charge your credit card, to extend your membership until you took the necessary steps to remove yourself from this program".

Can you help me in obtaining a credit for this charge, please. When I tried to contact them by phone, they were not available to take my call. I did go online and cancelled my subscription today, and the automatic billing, which I did not sign up for in the first place.

Today I logged into my bank account and had seen where they had charged my account for $39. I called my bank and told them I didn't know what it was for. They gave me the number to call and when I called the man on the phone acted like he didn't want to do anything. I told him I did not approve this transaction and I don't have the money. They said I would get refunded and gave me a confirmation number. My bank told me they charged me last year also. When I told the man that he said they couldn't do anything about it since it had been a year. I never gave permission to take any money out of my account. I want both amounts of $39 returned to me.

They have been billing me even though I chose the option not to automatically renew when I went to my account. As soon as I saw it on my credit card statement, I called today (11-09-11) and I told the lady on the line that I had cancelled and that my credit card information was not supposed to be there either. She didn't outright say I was a liar but she said "You did not cancel". I repeated that I had and was told again and again that I still had a profile there and that I did not cancel.

The only option she gave me was to get partial credit for the most recent billing. My confirmation number was given for $35.00 credit only and not even the full $39.00. I cancelled originally because every time I went to the site I would get all kinds of spam right after visiting and when I stopped going to the site after cancelling, I noticed I wasn't getting the nasty filthy stuff anymore. Why does it seem that these companies are getting away with saying you didn't cancel even though you go to their site and do so and get away with billing or shipping even though you tell them not to (and they conveniently don't show it in their records).

She told me I cannot get any money back when they billed me from 2009. This is not right. I am recently due to other companies also that had been billing me. This has started to scrutinize my statements. I shouldn't have to do this after I tell the company on the internet or by phone, No.

This is unconstitutional for consumers that have done what they were supposed to do. We should get a renewal notice in the mail requesting that they use the credit card. I think that this is an option the credit card companies should give us to stop companies from doing this to us, the elderly and disabled (which I am) especially. I would only get automatically billed if I confirm by phone or in writing or by e-mail that it is not fraudulent. At the rates the credit cards get, we deserve that at least. To someone on disability, every penny has to be figured to afford a normal life. This is just not fair.

-ignoring customer complaints

I think we all should file a class action suit and put them out of business. They are taking advantage of the public and they're laughing at us.Shame on them!

I mistakenly joined this organization without reading all of the info about them keeping my name and schools/school years on file permanently. I can't even delete that info from their website and when I unsubscribe my name still pops up on Google search. This is very embarrassing to me. They don't provide any 'Contact Us' like all other organizations. I think they play hard to get so that people cannot make delete anything. Please communicate through email. Can you please help me? Thank you.

They took out $39 from my checking account without proper notice. I did not give them permission to do so. This company is robbing people! Do not use their service!

I had a problem with an automatic renewal, either notice or approval. When I called their Wa. number I was given a total runaround, was able to talk to the only person who answered the phone. "No one else was available." The President of Memory lane, Harold Zeitz, takes no phone calls, and I was refused access to his secretary, not even her name. JoAnn ** , the "manager" seems to always be unavailable. I finally kept asking for supervisors until I got a refund. I guess they wanted me to quit tying up their phone.

I signed up for an introductory $15 for 1 year deal, which was pitched to me via email. Found out that I was charged $15 every 3 months on my credit card for the entire year of 2011. It cost me $60 for the year with no refund.

My wife called to have it canceled. They declined, saying that I had to call personally. By the time I was able to call, they had charged me one more time without an refund option. Shame on me for allowing it to go this far. Do not use this service.

I signed up for Classmates last year, a special 1-year deal for $9.99. I was automatically renewed for another 12 months without being notified. They have taken $39.00 from my Bank of America checking. I'm trying to get my money refunded and have my name taken off the site. I'm not having good results. I want my money back.

When I signed up for a membership, I thought that it was for a year with the option to renew. What I found out was that the memberships are automatically renewed with no prior warning and they are nonrefundable. What a class act scam this is! And the worst part about this is that my credit card company denied my dispute. Now, I am out $39.00, Bank of America has one less customer, and I'll make sure to pass the word to all my friends about Classmates.com's shady business practices.

First, zero should be an available choice for the website. I signed up for this site only to be billed the introduction amount to Classmates.com. There has been no responses nor contacts from my high school and I have written three letters and three reply emails to cancel this site and asked for CM not debit my credit card. I have had no response and yet I continue to get unsolicited emails and get billed on my credit card. I have contacted the FCC and my personal Law Firm Attorneys for immediate help to remove my email address from Classmates.com/Memory Lane and to be refunded monies not authorized.

I am being billed with no way to cancel at the site. I do not remember my password they say and no way to get to accounting to cancel.

I was billed $39.00 on Classmates-Memory Lane, which I did not authorize. I was not sent any notification that this was going to be done. I want this transaction backed out, my account credited, and to cancel anything that has to do with Classmates.com

I signed up for a one-year membership. They re-signed me up for a second year, using that same credit card information that was provided. I did not authorize a second year. I have disputed the charge with my credit card provider. The charge was $39. Additionally, emails that I had received from them, which stated that people were looking for me, never materialized after I signed up for their service.

They billed me $39.00 without notification. Refund any billing you charged for October 2011. I received no notification of the upcoming charge and had I received it, I would have canceled the automatic payment prior to the charge date. I have just moved from a request to a demand. Don't make me step towards legal action. This is not acceptable. Getting one email reminding your members of an upcoming billing is never going to be considered a problem by your members. Get real!

Be advised when this billing hits my account. I will tell them it was a fraudulent charge and have it reversed and will further advise them that your are billing under fraudulent practices.

I cancelled my classmates.com subscription a year ago, and they are still removing $17 per month from my bank account. There is no known 1800 number to contact them and the Member Services and Help Departments are a joke!

On 10/13/2011, I was reviewing my bank statement and discovered that Classmates had debited for $39.00. I do not recall giving them permission to do this, for I believed that I had already notified them to cancel membership. Obviously, they did not listen. I would like to have my $39.00 returned to my account. What do I need to do?

I joined Classmates.com for one year but I was not aware that I was designated for a repeated billing. I just got my credit card bill and found out that Classmates.com still billed me. I disputed it with my credit card provider because Classmates.com is a fraud!

I had an account paid in full with classmates.com which is now Memory lane. They have taken unauthorized money out of my account.

I am a member of Classmates and graduated in nineteen sixty at South San Francisco, CA High School, but for some reason, my current emails from Classmates have changed my status from nineteen sixty to nineteen fifty eight. I keep getting nineteen fifty eight yearbook information. I would like it corrected back to my correct nineteen sixty yearbook information. Thank you.

I, too, just got my credit card statement and was charged $39 from Classmates Memory Lane. I called for a refund but they said that it's nonrefundable. I deleted my credit card from the Classmates site. I never allowed online sites to keep my credit card on file so I wonder how this happened. I filed a dispute with my credit card and filed a complaint with the BBB. I will probably cancel this credit card and request a new one so it doesn't happen again next year.

I called them last year when I got billed $39.00 and told them I no longer wanted their membership. I also went online and told them I opted out and no longer wanted to be a member. Yesterday, I got a bill in the mail again for $39.00. How in the heck do you get rid of them?! There seems to be no address that you can write to.

I never used the service and completely forgot about it. I also wasn't warned when they deducted $39 from my bank account. On the same day, I immediately contacted them via email, and when I got no response, filed a complaint on their website. I was simply told that when I signed up, I agreed to an automatic deduction and there would be no refund. That is seedy and dishonest and no way for a business to operate.

They took $39 out last year. I sent email to tell them that I didn't want it and to refund money. They never did. This year, they once again withdrew $39 for a service that I told them last year I did not want.

I was charged on 10/3 $39.00 for membership. I have not authorized them to take $39 from my account.

I canceled my membership by phone last year and I was just charged again for another year. This is fraud. You can't find a phone number to call them on the site. I guess I know why. They would be overwhelmed with irate phone calls.

On October 6, 2011, Classmates aka Memory Lane charged my account for $39.00. Last year, I went into my Classmate's account and turned off the automatic renewal and also changed my e-mail address. I also e-mailed them that I wanted my account canceled. After this recent charge for renewal, I went back into my account on Classmates. I found that the "automatic renewal" had been turned back on and that my e-mail address was now the old address, not the change I made last year. I've written them 10 e-mails thus far to return my renewal fee, that they had no authorization to take as I closed the account last year. But to this date I got no response. There is no phone number you can call to get this done. I am at a loss what to do. This time I took a snapshot of the automatic renewal page that I again turned off. And I am going to initiate a lawsuit if they don't respond and return my money. This is fraud and they should not be allowed to get away with this.

I have read all the comments on this board and was concerned with a recent charge of $39.00 for an automatic renewal at Classmates. However, I took this number (**) from another poster "Sarasota" and they had no problem removing the charge, but it was prorated. And they say to wait up to 30 days, but it seems legitimate. Good luck to all. By the way, we all need to be aware that when using cards for many purchases, the one-time discount works out with the reoccurring revenue from folks who miss the charge.

I enrolled over a year ago for a one-year contract at $9.95, I believe. Today, I checked my credit card statement and found out they had charged me $39.00 for "automatic renewal." I am 100 percent sure that I never chose that option especially for that much money. I have disputed it with my credit card company but don't have much faith in getting a refund because Classmates claim that I wanted the auto renewal. What a rip off and what a ** website. I don't see how they stay in business except that they do things like this.

My credit card was charged to auto-renew my Classmates.com "gold" membership that was under $10. However, it is now called an "all-access pass" and is approximately $40/year. I was not informed of the changes or the charge in advance, a courtesy that most legitimate companies extend prior to processing an auto renewal. In corresponding about my discontent, I was told about all the great features of Memory Lane and their inability to refund my renewal fee. I chose not to participate in the class action suit against Classmates.com, which would have allowed me to be reimbursed for my gold plan fees. I can see that they are not extending the same loyalty to me. So, I plan to pursue action against the company to the fullest extent of the law.

They deducted $39.00 from my checking account for services I cannot get. I do not have a home computer and their site is banned form my work computer.

I am trying to cancel the auto billing that I never signed for. I never want this again. I cannot get through. The site won't allow my email address as it is new. My old email was hacked.

I only joined to view a message they said somebody had left me, and now every month I am getting billed. I called the number on the website and was on terminal hold. I also failed at trying to close my account on line.

They charged my checking account $39.00 without any notice or permission! I tried to call and cancel and get a refund, but no one was available. There was no way to send email message or leave a voicemail. I want my money back and want nothing more to do with Classmates.com. I am disgusted.

I have been trying to cancel Classmates.com for over two years. They automatically charge me every year. Even though I have emailed them numerous times, I get no response. Trying to call them is impossible. You will get nowhere.

I have called them for the past three years asking them to cancel my membership and it has not stopped as of today. I will call my bank on Monday and see what they can do to recover all my money.

I am only rating the site for "deactivating" membership. The site gives you an option to cancel membership, but when you tap into it, it only gives you a choice of adding a new credit card.

Classmates.com/Memory lane charged me an automatic renewal for which they claimed I agreed to a year or more ago. This charge or $39 was posted with no notice and they refused to refund the charge, even being notified on the same day the charge was pending on my bank account.

They are charging me $39 for another year's subscription. I did not want this renewed. I want it stopped and refunded immediately!

Classmates.com charged me $39.00 even after I cancelled and my credit company still charged me even after I talked to them. I ended up paying $39.00 and cancelling my credit card.

As everyone else, I was charged $39.00 automatically for renewal on Classmates.com. I went through this same problem last year and had the option changed to manual renewal, which they did not do. After arguing for several minutes a short while ago, they agreed to credit my account within 30 days. We shall see.

I have cancelled my membership twice now. I should have cancelled it only once but they still continued to take $6.95 a month from my credit card. I have tried to log in but it won't allow me without creating a new log in. I have tried to find the number I used before but I can't find any info on the website.

I'm not disputing the charges with my credit card company as fraud.

Around June 8th, I sent an email through their automated email system on their web page re:

"Over two months ago, I sent you an email through your Member Support Email Contact page to inform you that you had charged my credit card for a yearly fee and that you were also charging my debit card for a monthly fee. I received an auto response that you had received my email. Please be advised that since you have not contacted me regarding the overcharging you have committed I have cancelled my debit card to keep you from charging it every month. I will no longer be using your service, I have filed a complaint with the BBB and will tell everyone I know of the shady way you treat your customers. "

I received an auto reply back that they had received the email and would get back to me. I then cancelled my debit card and had a new one issued to prevent them from charging it. I received no further replies.

Now they have charged another "yearly" fee of $39 to my credit card this month! I did finally receive an email from Nathan (**) with a phone number to call which I will call tomorrow.

They billed my account with no prior authorization of $39 for classmates.com.

I subscribed to services to connect with old friends from school last year (September 2010) for the amount of $9.95. It was never made clear at all that this would set up an auto-renewal, and with no recent notice at all (my last email from Classmates was September 2010 last year when they confirmed my purchase of a $9.95 subscription), they auto-renewed my subscription for $39. I am so incredibly ticked off. Had they made this clear from the start, I would have never signed up or let them take my card information out of the account setting! Those scammers! I am currently unemployed after being laid off and really cannot afford $39 of this baloney. Ugh :( Beware! Classmates.com will take your money without asking you for this ** service.

They have charged my bank $39.00 for a renewal that I did not agree to.

I cancelled my membership on the the last day and was charged $39.00 for another year anyway. When I complained, they told me (via e-mail; I never found a phone number) that they have a policy of not refunding payments. Apparently, that policy holds true even when they scam someone.

They made unauthorized charges to my credit card for a renewal that I did not authorize as my others did not. I am filing claims with you on the BBB, FBI Internet Fraud Division, Federal Trade Commission/Consumer Protection Agency and the internet complaint dept.gov.

I am being charged $39 on my Visa which I did not authorize. I want to unsubscribe immediately and have my account credited.

I was charged $39.00 on 8/26/11 for a renewal that I did not authorize nor was I aware that I was a member of this site. I see that, apparently, they took over classmates.com, but I cancelled my paid membership there, I believe 2 years ago, because I rarely ever go to the site. When I went to the website to cancel my subscription, they had a disclaimer saying subscriptions could be cancelled but there would be no refunds or renewal fees.

What kind of company is this to one, take your money without any sort of notification or approval and then two, not have the courtesy to refund you back when you never agreed to be a member in the 1st place? Furthermore, I looked at the website and there is nothing on there for me to be a member for! They don't even have a yearbook for the year that I nor anyone in my family graduated, so the entire site would be a waste of money for me!

I was charged $39.23 for another year renewal for Classmates.com without prior notification. I set up my account for manual renewal when I first joined. However, when I checked my account, it showed automatic renewal. I do believe the company did something unauthorized. I can't prove that I made the original changes, but I know that I did set my account up for manual renewal. I changed the account again and notified them that I no longer wanted their services. I also notified my credit card company but they can't help me at this point.

They charged me a $39 fee that I never authorized and there is no way of contacting them. It's only a web site. I can't afford to lose this money.

Linda

I have tried repeatedly to contact them to stop taking money out of my account that was not authorized. I cannot get in touch with them by phone and the cancellation process online does not work.

I got double charged every year for one service. The password hasn't worked for over a year and I don't seem to exist, and can't get a new one. I would only really like to cancel, but the website is horrible and no one ever answers the phone in customer service.

I was looking for a friend online and Classmates had her listing. I entered my age, birthday and new email address to get in touch and they then asked me to enter my credit card information. I closed my browser, refusing to give them money. Today, I get a spam mail from them to that new email address. I didn't even sign up and the buggers are spamming me again. I agree that these schmucks need to get sued into oblivion.

They refused to cancel a paid membership year after year. They continue to charge me $35 annually and refused to cancel after many requests.

They posted a charge to my Visa. The bank set up a conference call between the bank, them and myself. Scott said it was an automatic renewal. I had emailed them months ago to cancel. Scott said he saw the email but not the follow-up. He said they respond to emails with a "how to cancel" but I never got this email. Of course, I can't prove it. They won't refund my $39.00. Nice to do to an almost 79 years old.

I signed up for a one-year membership subscription. They did not tell me that my membership would soon be up for renewal and charged my credit card account for another year. I wrote them to cancel my membership, but did not get any response.

I am going to have to go through my credit card company to try to remove the charge, but that does not stop them from charging my credit card in the future.

Classmates.com (now Memory Lane) has scammed me as they have hundreds of others. A $39 charge is showing on my bank statement as pending. I emailed them yesterday only to receive a reply stating that I auto-renewed last year when they offered an introductory rate of $9.95. I did not auto-renew. When I tried to get into my account, it wouldn't accept my password and said I had to create another. I'm thinking this is a little scheme to dissuade people and they'll just accept the $39 charge. I emailed them back asking for verification that I set up auto-renewal which of course they cannot provide. I am furious! The email stated in so many words that I'm stuck paying this. There needs to be a class action law suit filed against this company and they need to be shut down. Scammers!

Last year, I paid $9.95 for one year and on 23 August 2011, I was charged $39.00. I did not ask for an auto renewal. If I had known that they were going to automatically renew and charge me that much, I would not have paid the $9.95.

I found a $15.00 charge on my bank account. I have tried several times contacting the number showing on my account from landlines and cellphones but I always get a "this is not a working number" response. I am just wondering because this is the number that was placed with my bank when they charged the account.

After charging me for a three-month trial, they continued to take money out of my account without permission. I was not informed about the continuing subscription. I called Classmates.com to complain but they would not refund my money. They said that they would take me off on the automatic renewal.

I have emailed them for a long time to quit bothering me but they will not stop contacting me. I have put a block on them but they continue. This is harassment! I just want them to leave me alone!

I've attempted multiple times to log into my classmates.com account. I have not changed my name or password but it continued to flash back to me "not enough information" and wants me to re-register. I then tried to find somewhere on the website where I could actually call them but there is no information on contacting them.

I was going to simply ask for assistance in logging into my account, but now with all this, I want to cancel my account. There is no place where I can do this. They continue to take money from my account and I can't find a way to cancel it.

I do not want to continue my membership. This company ought to be prosecuted.

They charged my Visa with an automatic charge of $39. They said they never ask if I want to continue this horrible service and will do it again next year.

They changed their name to Memory Lane.

They take out money from my account without my consent.

I have tried to cancel my 'free' account for months. Two months ago, I was assured that all my accounts had been cancelled. Another one showed up today. I am disputing this with my credit card company.

Recently, I submitted a complaint against classmates.com. Thanks to your site I was able to get their phone number and resolve all of my problems. For others having problems, the number is 1-206-301-5900. Thank you for your help.

Just noticed a $12.99 charge on my card and called to investigate. I was told that Classmates.com had enrolled me in a program to get discounts on amusements.

Supposedly, I enrolled by accepting a rebate on Classmates.com membership and in the fine print was this scam. I requested a refund and was told that according to their TOS, no refund could be issued. I asked to speak to a supervisor and finally got a promise of a "partial" refund within 48 hours. After much more complaining, they have given me a fax number to send a request for a full refund. I will send the request today and update the complaint when I get a response.

Took money out of my account without permission

They charged me $39 without my authorization.

Of course the fraud continues as it seems to have for some years now. I only wish I had seen this site back then.

I was also charged $39 without prior authorization. As with the other complaints, of which there are many indicating a pattern of fraud, I purchased a one-year membership and without any notice whatsoever, my credit card was charged with this fraudulent amount.

I have filed complaints with the Arizona attorney general and with the FTC. I doubt if these will do any good but at least I hope to get at least $39 worth of enjoyment out of the charge.

I could not sign in on an old account and had to sign up again losing everything. Nita answered me via email. They did have duplicate accounts and to clear it up will allow me to sign in again. In the email, it asked for the credit card used to sign up for security purposes. I have a huge problem with this request. Ever since Classmates.com went to Memory Lane, we have had nothing but problems. It is a real shame. Classmates.com was a wonderful site to reconnect with school friends.

I wonder if Memory Lane is using any credit card information it is receiving and hope you are looking into this matter.

I let someone use my card for the first year to sign up for classmates.com. I emailed classmates.com that I wanted to cancel this account but had a problem and could not. I could not get into my friend's classmates account. They emailed me bad instructions. I wrote them that I could not cancel as I was having trouble cancelling.

I complained to my credit card. I tried to call. They denied my cancellation and continued to charge me $39.

On 7-5-11, classmater.com deducted $29.50 for a two-year membership. Again on 7-5-11, classmates.com deducted another $29.50 for what I do not know. Then on 7-5-11, Experian deducted $129.95 and I don't remember signing up for that. That's a total of$188.95.

How do I get out of this so they don't charge me anymore and I can get my money back? I tried to cancel but it wouldn't take my password. Help!

A $39.00 charged showed up on my bank statement. I called the bank and they said that I would have to call Classmates.com to dispute the charge. Of course, the charge was put on a Friday and this was Saturday so I had to wait until Monday to call them.

At first they would not reverse the charge until I asked to speak to a supervisor, immediately they reversed the charges. I told them that I was aware of the former class action lawsuit against them in 2008 and that a lot of people were complaining against them on this website and others. I also told them that if it wasn't reversed immediately, I was going to file a complaint against them with the BBB and the New York Attorney General. They caved and reversed it.

I have pending charges from you on my credit and I am not going to pay as I did not know anything about this. Since you are part of classmates.com, I know it came from there and I am cancelling it. I have my own attorney.

They took $59.00 out of my checking account without authorization. I called them, and after being on hold finally spoke with someone. They agreed to credit it back. I checked my checking account a few days later, and it had been credited back. I checked it again three days later, and they had recharged me again the amount of $59.00. This put my account in the negative; causing a $29.00 overdraft fee. Then due to this, the next check to hit my account (small amount) ended up costing me another $29.00. None of this would have happened had they not charged me again.

I received an email from memorylane.com this afternoon (07.19.11) thanking me for registering for their use of their website. The email contained my email address to login and a password to use. There is no contact info for the company either in the email or on their website. To do anything, they want you to click into their email links or signin to your account. I refuse to do either of these things. I have also searched the Internet for contact info and cannot find it.

This site was formally know as classmates.com I have never visited either site. I am very careful of where I use my email address and what websites I visit. I did not click into memorylane.com's links, but I did go to their website and a box popped up that they were surveying me?? There was not email or phone number posted anywhere on their site. I sent a return email to the email address that my registration email came from and the email was returned and said I would have to login and use their help section.

I did nothing to solicit this and since I am very careful using the web, I am sincerely upset over this matter.

I signed up for one year of membership with Classmates.com/Memory Lane and no longer than this period of time. As several others on this site have mentioned, Classmates.com/Memory Lane charged my account for two years of membership at $59.00 without my authorization. I contacted the number on my statement and advised of this and they did say they would reimburse my account excluding the few days of membership I had. They also mentioned they had set up my account for automatic renewal every year, I did not authorize this.

So all of you are aware, Cassmates.com/Memory Lane is also in some kind of partnership with Experian Protect My ID and giving them our confidential credit card numbers as well as our private password; as a result Experian has also charged my account (without authorization) for a monthly membership fee of $12.95. Experiean is extremely difficult to work with in reversing these charges and I had to finally file a formal complaint with my credit card company. I also requested Experian to send a "hard" copy of the so called agreement to open this account and they said this was against their policies and procedures--of course they couldn't do this since I did NOT approve such an account.

Talk about identity theft--beware. When I mentioned to Classmates.com/Memory Lane that their practices of inappropriately charging accounts for memberships not requested and the sharing of confidential account information to other companies was illegal, they hung up on me. I called back and spoke with another customer service agent who was actually more kind and considerate and helpful.

I attempted to cancel my membership as soon as I realized that they had an automatic renewal clause; and they have refused to do so. I thought that I had signed up for 1 year only.

I tried to cancel and it wouldn't take my password; so, I clicked on 'forgot password' and it says I will get an e-mail with a link to change the password. But they never sent it. Now, they have charged my account $39 because they wouldn't let me on to cancel, plus the account wasn't due til 7-12-2011, and they already ran it through.

I am also complaining about a Classmates.com a/k/a Memory Lane transaction. They have scammed me out of $39 just like all the rest of you. And what you have experienced, I have done so, too...the phone calls; no refund, etc. I don't want to repeat what you have said, but I just wanted to let you know that I have contacted the Washington State Attorney General, The "Seattle Times" and KING-TV about what they've done to us and am hoping they will investigate. I have also sent an email to Classmates.com letting them know that I have done this. I will be contacting the Governor's Office and State Reps and Senators to hopefully resolve all our issues.

Over a year ago I signed up for a promo offering of $9.95 to check out their site for a year. Last month I was charged $39.00 for an automatic renewal to their site. They never sent me a notice or mentioned a auto renewal. I have been trying to cancel my membership but cant get into my account to do so. They keep saying they are sending an email-but still have not gotten one.

I just filed a complaint with their customer service-online of course-trying to cancel my account. I also told them they were commiting FRAUD by not notifying me of a charge and not letting me into my account to cancel it. Probably won't be getting my money back from them.

I just found out that I was charged $39 for Memory Lane. I did not authorize this and nor did I know that Classmates had become Memory Lane. This website has been awful from the beginning, but now it is fraudulant as well.

I got a membership a couple of years ago. . I was just billed for an extension of my membership 59,00 . I did not know that this was an automatic renewal. I was not notified..I can not find out how to cancel this membership. I haven't even used it for a long time, they keep changing their site... It is very hard to use.

Classmates charged my VISA without my okay. DO NOT TAKE NO FOR AN ANSWER. I contacted my Credit Card company they told me to phone Classmates at 206-301-5900. I phoned them and they told me too bad, I told them I had already flagged the charge with the credit card company and was giving them a chance to fix this without me escalating it further.

They wanted to give me a portion of the $39.00 and I said no it will be the whole amount or I will be calling back my credit card company and escalating this. I was told my refund for the full $39 would be processed today. Lets hope so, so please follow the same formula and do not take no for an answer.

I signed up for a one time $10.00 membership to see what it was all about, didn't like it and didn't renew . A year or so later was charged $39.00 for classmates memory lane which i never signed up for, nor was I informed this money would be taken from my acct.

I had a membership with them years ago but have not had contact with them in some time and certainly not since I reported my card lost a few weeks ago and received a new card and a new account number but on June 3, 2011, they charged my account even though I had never given them my card number.

I joined Classmates.com in June, 2010. When I received a $9.95 promo membership, it has turned out to be a site I virtually never used (for starters, a lot of the information is outdated, and they couldn't even spell my school name correctly, Northeast). So I never thought about June 2011 coming up and being automatically debited $39.00 for a renewal. I emailed the company immediately and almost begged them to cancel and refund the money. I have lost my condo to foreclosure, am on food stamps and have even had my home TV, internet & phone turned off because I can't pay.

It was a total fluke I even had the $39 in my account to pay when Classmates.com took the money. The response was that I gave the okay for automatic renewal when I originally signed up and all I can do is stop it in the future (which I have now done). I don't recall an email reminder being sent by classmates.com, because I would have stopped the renewal right then. I am just so overwhelmed by my financial situation that giving up $39 unwillingly is depressing, aggravating and makes me feel I have really been taken advantage of.

I have an unauthorized charge of $39.00 appear on my credit card from a company I had signed up for a membership with a year ago. This original fee was $9.95. I did not authorize any further charges nor was I notified that I was going to receive a charge prior to it happening. This company is obviously operating fraudulently. When I called, I was told that they would cancel my membership but that the fee was non-refundable.

Last year, I signed up for a one year membership on Classmates.com for a special rate of $9.99. Classmates now became Memory Lane and my credit card information was turned over to Memory Lane. When my membership expired in April, Memory Lane charged my credit card account $39 for a new membership, which I did not authorize. I called them for a refund but their answer was, "They do not give refunds."

My credit card was charged without any prior notification an auto renewal fee of $39. The fee was more than previous annual fees, so despite their claim tha I signed up for automatic renewal, was never notified of price increase. Am quite sure that, stated policy on auto renewal or not, customer still has 72 hours to cancel. Am waiting for a reply from them, first reply was not helpful.

There is a charge to my checking account by this company. I don't remember authorizing any charge for them nor do I recognize this entity. I'm not sure yet if my bank, USAA, will be able to stop the pending transaction for tomorrow.

Without any warning that they were taking a membership fee from my account, they withdrew $39.00. I feel that this is an unlawful practice and that they could have sent an e-mail notifying me that it was time to renew and given me the chance to cancel. I wrote them and demanded my money back along with cancelling the membership and they responded that after the current year is up that they will not take any more money from my account and that it is paid for another year. I don't want another year because I don't use the site; I just want my money back.

I have repeatedly attempted to cancel this subscription to no avail. Every 3 months, they charge my bank account. I need them to stop it! Help!

I signed up for Classmates.com over a year ago, found it to be useless, and cancelled my contract. Monday, I found that they had charged my credit card $39 as a renewal fee.

When I wrote to customer service and complained, Nathan responded that I had agreed to the automatic renewal and that I was basically out of luck. I have now notified him that since I had cancelled my subscription and could thus not log into their site to cancel the automatic renewal, their charge to me was a violation of the Texas Deceptive Trade Practices Act and actionable in court.

Classmates.com has now changed their name to MemoryLane.com. I think the scam are hiding. I, like many other, have had it with them. They keep raping my debit card account for $15 account fees. I filed a complaint with my bank this morning. I have tried phone calls and emails. I have talked to associates at least 3 times closing my account, but they keep coming back. This is fraud and it has to stop.

I just had my credit card charged for $39.00 renewal fee (originally $9.95). Same as everyone else, I got a canned reply email when I asked them to cancel my subscription saying that there were no refunds. Yesterday, in my third email to them, I pointed out exactly what was wrong with their customer service. I said that I would make sure to not recommend this site to all my contacts and that I was going to contact their CEO (thanks, Mike, for your information!). I also mentioned that there was a lot of online chatter about their terrible customer service and renewal scam.

I did call the CEO and left a message. I got a return phone message this morning, and then an email saying that they were going to make an exception in my case and refund my renewal fee and take my name off the site. They said that they were looking at making changes to their policies. Do not give up if you want a refund, I think that's what they count on. If enough people complain and fight to get their money back, they will have to stop this scam in order to stay in business.

Today, I signed onto my checking account, and found there to be an unauthorized charge of $39 for Classmates/Memory Lane pending. I immediately contacted the website and asked them to remove me from the site and give me a refund, as I have received no notification of this charge. When I signed up for the website some time ago, it was only $9.95. There is no way I would spend $39 on such a service. I never go on the website. I received the following response:

"Because members are informed that their credit card will be charged on their renewal date during the initial payment process, we do not send an additional reminder. Many members prefer to reduce the paperwork and email that they must deal with on a regular basis. "

Now, when I signed up, if such a thing had been there, I would have checked "No automatic renewal" as I am a single parent running my own business, and my finances change all the time. When I contacted them with the law about having to notify California customers, I found that they had blocked me from being able to contact them further.

They took $39.00 out of my account without my permission. I did not authorize this and I want it back! I don't want to be a member of their memory lane. I can't afford all the costs that they come up with either.

I didn't sign up for this so called online ** called classmates'. Someone took my personal info and created an acct. with them. I found that out because classmates took $39.00 out of my acct. without my authorization. They wouldn't answer my calls in the morning and don't give any hours of operation on the phone number.

The employee I finally reached called herself Peggy told me to just use their services. What's even worse is that they don't care about them stealing from you. How or why would I use something I didn't request/signed up for? How did I even get into this so called acct.? Anyway she refused to help on information of the supervisors, saying they didn't have any ownership of the company or address of this company, and yet someone will call me back tomorrow. My personal ID has been taken and used in a fraudulent manner along with stealing money and this classmate' is a part of it.

I have had a membership for several years at a discounted rate. Then I found out that they charged my credit card in the amount of $39.00. This was not approved by me, and there was no notification from them that they were doing this. I just contacted them yesterday and got an email. I don't believe that they are going to do anything about it. This is a scam and I will never do business with them again.

I never knew anything about this, until I saw a bad debt on my credit card from one of the credit reports that I get each year. I contacted my credit card company, and they had been charging me interest since January 2011 on this amount of $39.00. I had not been opening up the emails from my credit card company, because for months, they had been sending me statements through email showing a 0 balance, and I assumed that is what they had been sending me since January. They are going to do an investigation on this, and in the meantime, I have this as a bad debt on my credit report.

Last July, I signed up for 3 month trial at $5.00 month trial on line. Was not informed that service would continue and certainly would not have consented to this. Never received any service, emails, confirmations from the company. Realized by checking credit card activity that I am being billed $15.00 a month. Called and spoke with Twyla, who was willing to credit 1 month. Noticed that hundreds, maybe thousands of other people have been scammed in this manner. This company should be put out of business and refund all the people that have scammed.

Cannot contact company by email or phone. Please help me. The fee was $2.95 and I got charged 39.95.

I just saw that this company took $39.00 from my checking account. If everyone will now email and personally tell all your classmates and friends, "This is a scam." The initial cost of joining is ~$9.00 but the renewal is not explained up front and is hidden. If you don't use the site often, you just assume that you paid your money up front, and then you certainly don't expect to be charged out of the clear. If this company were legit, it would tell you there is a renewal fee and not hide it. Tell everyone and let's either join a class action suit or get the word out. My high school class was more than 400 and college classes were thousands! I plan to get some satisfaction - I hate scammers. Does anyone know how to tell Google and other companies?

Initially, I signed up for 1 year service. Cleverly hidden in the application and not easily determined by the consumer, is an automatic renewal process for a greatly inflated price. Consumers who join classmates.com do not realize they are inadvertently signing up for a greater cost and automatic renewal. This scam is perpetrated purposely by the company on unsuspecting consumers and they absolutely refuse to correct their practices or to issue a refund.

Like many others that have posted here before me, I too was "surprised" when I received my "automatic renewal" to Classmates.com. I did sign up for the $9.99 gold membership a year ago and know that it is against the law for any company to keep your credit card information on file! I too have punched my account name and password into the computer to try to fight this and was promptly told that I could not get into my account "due to an error." Funny, the name and password worked fine when I was a member before the surprise $39.00 charge! It is indeed time for a class action suit to be filed against this out of control company. Any takers?

Signed up for a Classmates.com one year gold membership in Sept of '09 for a one time charge of $19.50. I just now have reviewed my checking account statement, (dummy me) and found out that they have deducted close to $500.00 out of my account since I signed up. When one year was up, my membership ended but I have been billed every month since the beginning. With so many complaints against them, how come they are not under investigation?

Classmates deducted $39.00 from my account without authorization. They claimed that I agreed to the automatic renewal, which I never set up or ever would I agree to. I checked my account settings, and it was specifically set to manual renewal. Further, they never sent me any notice of renewal or any warning that it was near. They also refused to close my account, so it won't happen again next year.

I signed up for a year subscription at classmates.com about a year ago. When I got my credit card statement today they had automatically signed me up for another year, and billed it to my credit card. When I finally reached the company they said I had agreed to the automatic charge when I signed up. They then said they would cancel next year, but I still had to pay for this year. I feel it's a scam. $39.00 billed to my credit card.

A $39.00 annual fee was deducted from my bank account. They claim I signed for it when I joined. I do not remember doing this. They also claim because members are informed that their credit card will be charged on their renewal date during the initial payment process, the company does not send an additional reminder. And many members prefer to reduce the paperwork and email that they must deal with on a regular basis.

How insane is this! They can send millions of messages that so and so is looking for you, but can't send one message about charging your bank account.

Classmates.com fraudulently set my account up for automatic renewal. I was warned before I signed up for my membership to make sure I did not set up for automatic renewal. Without warning or question, they deducted the amount from my bank. I have reported this to the fraud department of my USAA account.

My CC was charged just like everybody else, but they refunded me after staying on the phone and "being an auntie" who just didn't know how to use the computer. That syrupy ** worked! Here is their customer service #206 301 4700. I told the woman that I looked and looked and couldn't find it. She said it's in the "terms of service" section. Yeah, whatever. When the credit actually appears on my card, I will stop filing complaints. So far, FTC (took about 3 minutes) and now, HI State DCCA, Facebook page and this list.

Like so many others on here, I feel like classmates.com is continuously and knowingly taking advantage of people and is making it extremely hard to contact them. I checked my bank account today and saw that they withdrew $39.00 out of my account without my consent whatsoever. I read about the Gold Membership and automated renewal, no refunds. This is a scam for sure because I never ever signed anything or agreed to any type of membership plan that costs $39.00.

I feel now because I can't get a response to an email to the help desk and I've sent 4 so far, that I'm going to have to change my entire bank account to keep them from helping themselves to anymore of my hard-earned money. I will call someone, some type of authority to get this scam investigated because they should not be getting away with this. They may have gotten my $39.00 and can get away with it but if I can do anything to help stop them from getting someone other than myself's money I will be glad to assist.

I just received a debit to my account from Classmates.com that I did not authorize in the amount of $39.00. I emailed them to ask them to reverse this debit. They replied that I had agreed to the auto-renewal membership. I did not and I allow no one on a Web site to retain my card number. This is a scam and something needs to be done. I accepted their cheap offer of a gold membership for less than $10.00. I did not agree to auto renewal, before I left to teach in China, thinking that I could easily keep in touch with friends. I did not know that it would be blocked. So, I quit using it altogether. Now, this thing happens. Since they refused to reverse the debit, I will have my bank do so. This is a scam. Why is something not done about it?

In January 2010, I purchased a 12-month gold membership. My credit card was charged in January 2011 for a renewal of that membership. If you buy a gold membership, their default is to retain your credit card information and automatically renew you every 12 months. If you do not wish to have an automatic renewal, you must explicitly opt out. However, this information is not clearly presented when you purchase the membership. The company has not been responsive in my several attempts to contact them by phone and online in the past 24 hours. Now, I am out $39 for an undesired service.

I was charged, without my approval, for $39.52 on my credit card. I emailed membership inquiries to attempt to obtain a full refund, and cancel my membership. I was told that, apparently, the auto renewal was input when I signed up for "gold" membership, and that it was incumbent on me to go in and convert this to "manual." How would one know to do this? When I further insisted upon a refund, I was sent back with a do-not-respond email, with a note saying, "have a nice day." I am furious that this is allowed to occur in this country.

It is an unlawful and shady practice that any company can bill you for future services without your knowledge/approval or without a courtesy reminder to advise you prior to charging your credit card. I, and many others with the same issue, would like to insist upon a refund and demand that Classmates.com cease this unlawful and fraudulent practice.

Classmates.com is sending fake email messages to its members. I know this because I received an email message telling me that Richard ** had dropped by and signed my guestbook. This is a lie. Richard ** was my brother and has been dead for two years. I have emailed and written to them and have received no acknowledgement of this concern. Needless to say, I was shocked to see that my deceased brother had sent me a message on Classmates.com. It was very traumatic for me as I was extremely close to my brother. I can only speculate at how many fake messages they send out each day. They need to be stopped and their Web site shut down.

Classmates.com charged my Visa $39 to auto renew a Gold membership without my authorization. There was never any notice or warning of the renewal date. The introductory price I had paid was $9.99. The only reason I paid was curiosity over who was visiting my page. In addition to my $39, I've spent countless hours researching their unethical business practices and filing consumer complaints. I missed the deadline for pending class action suit and felt $3 settlement was not worth my time. Classmates.com is a scam.

How to get your refund back if you were already charged by Classmates.com. Call them up and ask them for a refund. They will read from a script and tell you they can't refund your money. When they refuse, ask for a refund again. If they refuse the second time, ask again. They won't refund your money unless you ask for it 2 or 3 times.

They have been ripping people off and automatically taking money from people who sign up for their services without warning. Always be weary when you have to enter a credit card number on a website and read the disclaimer carefully. I hope this helps people out. Pass this information on please.

Like others, I bought membership on sale for $9.95 which I saw no claims of auto renewal.

After one year, I was auto billed the sum of $39.00. When contacted, Classmates would neither refund nor cancel my membership. I filed complaints with BBB in WA along with Attorney General's Office.

The company fraudulently charged my credit card for a membership that I canceled last year. They did not notify me that they were going to charge my card. Now, they refuse to refund the amount. When I saw the charge on my bank account statement, I called Classmates.com to get the charges reversed. They stated that their system was down and would email me. They basically said that they were not refunding the amount charged on my card. This is a hardship to my family as we could have used that money to buy groceries.

On 12/14/10, Classmates.com charged my credit card without authorization or notification for $39, claiming that I signed up for an automatic renewal. I know that I did not sign up for this. When I emailed customer service, they claimed that I did and refused to refund my money. I did an internet search on this company and a host of other people have this same problem. In fact, some are being charged for other subscriptions. This organization needs to be stopped!

Classmates.com also took an automatic 39.00 debit out of my account without my permission. Does anyone have a phone number for them that will answer? I want a credit also as I do not plan to renew this year.

I signed up for a year of service on November 23, 2010. The $39 was paid for by my VISA in early December 2010. I have repeatedly e-mailed them trying to get a registration password to get in to the system but cannot get them to respond to my e-mails. The result is that I paid $39 for a year of service and have not been able to have service.

Classmates.com debited my credit card for $39 for a renewal I did not authorize. They said it was set up as an automatic renewal, but it was not. We argued back and forth for a while. They tried to assure me that the charge was irreversible, I was determined that they would reverse it. After I refused a reduction in fee, I told them that I would file a dispute with my credit card company, period! Right now my credit card company is handling it and agrees that it looks fraudulent. Classmates.com already said that they cannot produce any documents that show that I agreed to an automatic renewal. I hope my credit card company eats them alive! Don't give up! Don't let them get away with it! I changed my credit card number just to insure that they can't do this again.

In December of 2009, I signed up for a Classmates.com subscription and paid $9.99 for a one year subscription. Today, while checking my balance on my bank's Web site, I noticed a $39.00 debit to my account from Classmates. I called to see what the charge was for and was told by "Kevin" (a female) that when I signed up, I agreed to an automatic renewal.

I do not remember this but I told her that I want to cancel the subscription and I want a refund. She told me that my renewal date was December 18, 2010 and that because today is the 21st, I cannot cancel nor get a refund. I asked why, if I paid $9.99 a year ago, would I pay $39.00 now? She said that I "agreed" to it when I signed up. I asked to speak to a manager and was told that managers do not accept incoming calls.

I then told her that I want a manager to call me and she reluctantly took my number. I was not happy with her or her attitude and explanations so I called back and spoke to "Jalon." I asked him why I was not notified prior to them going in to my account and helping themselves to $39.00 to at least give me a chance to make sure the funds were available and to be forewarned of the charge.

He gave me the same rote answer that "Kevin" gave me--that I apparently agreed to it over a year ago. I told him that I want to opt out of the service and he told me that he will take me out of the billing but my subscription will revert back to the lesser service. I told him I want completely out and he told me that if he removes my profile, I will no longer gain access to Classmates at all and my $39.00 is forfeited.

I sincerely believe that Consumer Affairs should look into their unscrupulous business practices because their tactics are sleazy and underhanded at best. I cannot believe that they can just go in to a person's account unauthorized and without prior notice. I would appreciate anything you can do to recover my $39.00 and stop them from getting away with these underhanded tactics.

While checking my credit card account online, I found a charge for $39 from classmates.com for a membership fee, like so many others. I didn't knowingly sign up for an account that goes on automatic renewal but when I called customer service, the person said that I had done so and that after the renewal fee was charged, it was non-refundable.

I told him I had not agreed to an automatic renewal, couldn't remember the last time I had accessed this account and I didn't want it. I told him that I hadn't received any renewal notice and he stated that I should have known the rules when I signed up. He stated he had taken me off the renewal list for 12/3/2011 and refused to refund the upcoming year's 12/4/2010 charge.

The economic harm comes from having to pay $39 for a membership I did not agree to. I was laid off two years ago with sparse employment since then. I am just now trying to get back on my feet with a 2-day a week job and this fee just adds insult to injury.

Two years ago, I signed up for a three-month trail with them. After the first 3 months, I was still being charged. A year later, I had to go to my bank to have them stop classmates from charging me. Now two years later, I get online to check out my bank account and what do I see? I've been charged by Classmates.com and now they have overdrawn my bank account! How can they do that! I called my bank and was told that they hear this a lot about classmates. I told them I already have had them stopped before. Now I have to wait 30 days to see if I get my money and fees back!

I agreed to use their Web site as a gold member for $10.00 per year (introductory cost). I didn't care for the site so I quit using it. A year later, I get hit with a $39.00 charge on my credit card. They said that I applied for auto billing which is not true and I would never pay that much for that service. I filed a dispute with my credit card provider and they said they were aware of Classmates policy and would not help. So I paid it off and canceled my credit card. I was informed that as long as Classmates.com wanted to, they could bill me even though I paid it off and canceled it. Legal action needs to be taken against Classmates.com and any credit card company that condones this type of business practice.

I cancelled my subscription with Classmates.com last year. They still sent me stuff and I checked the cancel subscription box several times. I just received a $39.00 charge on my PayPal credit card. I called and explained that I had cancelled this subscription and there should not be any charges. PayPal is looking into it. I called Classmates.com and spoke with Peggy. She said that I cancelled emails, but not the automatic billing. If I am not having communication with them, then why are they billing me?

Peggy said that she would make sure that my subscription was cancelled (I have done this several times), but she could not refund the automatic billing that I had not cancelled. When you are not receiving any services from them, then what are they billing me for? I told Peggy that I wanted them to refund the money to my PayPal credit card and she refused. I do not intend to pay this bill. I believe it to be fraudulent and I cannot afford to pay for services that I do not subscribe to. Can you help me?

In Nov. 2009, I signed up for a year's membership. I did not sign up for automatic renewal. The other day, Classmates.com charged my debit card $39 for automatic renewal. I did not authorize this and see on the internet where many more have experienced this. Upon calling them, I was told this is non-refundable.

I purchased a one year gold membership in October of 2009, but only used the site once. A year later, they re-billed me $39.00 for a second year. I contacted Classmates.com and was told by some guy in customer service that I had signed up for auto renewal and is stuck for another year. I complained to American Express, but they weren't able to help either so I paid the bill. I'm not very happy with Classmates.com or American Express. Classmates is crook and AE doesn't seem to care who they do business with.

I signed up for one year trial, but now would like to unsubscribe. I find there seems to be no way to do so, and so they will just continue to deduct money from my account. I notice that there have been many complaints about this company. Have any of them found a solution, and if so, please, what is it?

I signed up for a one month trial with "Classmates" last two years ago. The pop up on my computer stated they would give me information on people I went to school with years ago. I never used the information and forgot about it until today, when I noticed my credit card was charged $39.00 for a renewal fee. I called in to cancel my subscription and asked for a refund. I was told they would cancel the renewal next year but did not or would not give refunds. I'm out the $39.00 they just charged me. However, I will contact my credit card company along with the State Attorney General's office and file a complaint.

I am another victim of the Classmates.com scam. On November 25, I was billed $39 on an automatic renewal. These SOBs never mentioned automatic renewals when I signed initially. I called Chase to protest. They told me they could not help. Classmates gave no advance indication that my membership was about to be renewed. Someone please pick up on this scam and do something about it. Thank you.

I canceled Classmates after an introductory offer. They have not canceled my account and keeps charging my CC. My bank is still debiting my card and claims that Classmates never contacted them. Call by phone is a waste of time. Please help! This is a scam. $78.00 in fees for a service not used and not wanted.

My husband signed up for a free trial on Classmates.com. Our credit card was auto-charged when the free trial had expired. As stated by others, he did not auto-renew, but in essence he did. There is an option when signing up for premium service or for the trial for auto-renewing that must be unchecked in order for you not to be charged. We have since found that most pay sites have the auto-renew option checked by default. A little reading before submitting payment goes a long way. So, those that say they did not sign up for auto-renewal, well, you actually did. Classmates.com is actually in the right on this one. Good Luck everyone!

I authorized $15.00 to be deducted from debit account once, but I later discovered that three other times was deducted without my consent.

I had been very unsatisfied with the service and was surprised that my credit card was automatically was automatically charged for another two-year commitment with this firm. When I went into my classmates.com account, I realized there is, among the many lines of text, an option for me to click on the word 'manual'. In other words, this was set up to automatically bill me after two years! It's very unethical.

They charged my card for $39 membership renewal. I was not notified that it was time to renew; they said I had checked for automatic renewal. When asked to cancel and refund my card, they replied that membership would be cancelled Oct 2011 and I would be put on manual renewal, and free trial and continue to get notifications. It says they have a non-refund policy. I think a person should be notified that it is time for renewal so a choice can be made. Things happen in a year and this would certainly eliminate all the complaints and unfair charges to members, or at least make it clear that you have selected auto-renewal and that it non refunded. I doubt many would sign up if this was clear upfront!

If you want my true opinion, you will have to pay me the same way I have to pay you for your services!

I have read some of people's complaints. I have a couple of suggestions. Before you give your money away to any site, check the options of how to cancel your billing. I checked Classmates and do not know when they started with the following option but I called them, and you have to go into your billing information and cancel automatic billing.

I am sure that it is most likely in their fine print somewhere about the fact that they do it, but who ever really reads that junk. They know it and do it because they have very few ethics or morals, obviously. When you sign up for anything, newspaper, magazine or whatever,t hey at least clearly state your options for renewal. I cannot stress strongly enough, before you ever sign up for anything on the internet, check out the method of cancellation. If they list a phone number, call it for verification.I f the phone is automated, never an option to reach a person, or the only method of contact is e-mail, don't do it!

Here's another Classmates.com complaint saying I authorized them to auto renew my trial account for $39. I always check manual renew for this reason. Two calls and two refusals; this is theft, pure and simple.

They re billed me after taking the time to email me. Now, I can't get on the site but I'm out $62.00. What gives? I do not want my subscription renew!

I joined Classmates.com 24 years ago. They automatically take money out of my credit card despite the fact that I cancelled my service with them and stopped the auto renewal on my card on the site. They did this to me last year and I complained. They did it again this year charging me $39.00 and I am fed up! No phone number is available to correct this! They are thieves. I am out over $80.00 and i am on disability and sick and so fed up! I can not afford this financial stress!

I was put on automatic renewal, which I did not authorize. I saw a previous complaint and tried calling them. Finally, I agreed to a charge of $9.99, and they refund the $39.00 charge. Probably I could have asked for a supervisor, but I hate confrontations and I'm willing to accept some loss. They have poor policy and unnecessary unkind act.

When I signed up for services from Classmates.com the membership was to be $9.99 a year. I recently got my bank statement, Classmates.com had taken $39 out of my bank account without my authorization. I did not sign up for automatic renewal when I joined. Classmates.com claims that I did. I have removed my credit card number from my Classmates.com account and made sure my account is set for manual "pay". A complete scam!

I see on the Web that I am just one of thousands. Apparently, I had some kind of (trial) membership with these people at one time. I know that I could not use certain features relative to their "gold membership" but only features for the "free" option. I unsubscribed their emails and stopped visiting there as I couldn't do much there anyway. Now I find that I have "auto renewal" and they charged me $39 at my bank. I received no notice of renewal and I for sure did not put myself on auto renewal. I never do anywhere ever. And as I say I never had "gold" services. I am hearing that they switch you from manual to auto renewal and I am figuring that they did this to me. They got $39 from my checking account. A small sum, yes, but last year due to the recession, I spent $15 on my six kids, which kind of hurt. I need every penny, often missing meals, working 60 hours a week when I can get them. It counts.

I too, bought into the hype offered by **** classmates.com that they had nearly my whole class registered and only needed to hear from a few, like me. I bought their gold membership for $10 for one year. I looked for people I know and found virtually no one! I opened a few subsequent emails from them but they were just hype. When I'd go to the site to see what they were so excited about, I found nothing. So I quit opening the emails. I figured out within weeks that this site wasn't for me and chalked up the $10 to experience. Then, a month ago, I got my American Express bill with a $39 charge for renewal of ****.

I immediately went online to classmates and after much searching I found a link for cancellation. I cancelled then and there and put in a call to American Express to dispute the charge. Yesterday, I got a letter from American Express saying that they contacted the merchant which is **** who told them they have no record of my cancellation. Gees! Why would I trust them to actually cancel!? What a **** I was, again. It's disillusioning that someone can start a business with every intention of taking the customers who subscribed in good faith and just ripping into their pocketbooks, purposely and intentionally ripping them off. Shame! Shame! If I have to pay American Express, it's not going to break me but it disgusts me completely that classmates can continue to get money for their unscrupulous scam!

Same as everyone else. Classmates.com deducted an unauthorized $39 from my account. I demanded to see a copy of the contract with my signature that authorized them to charge my account. They can't do it because there is no signed contract! I will be getting a refund shortly.

I noticed "renewal" fee on my credit card statement. A couple of years ago I did join but was never able to use the service because each time I signed on and tried to use a "gold" member service, it said my account needed to be upgraded for more money! I thought I had already paid for a gold membership and was never able to get to use it. That year went by, I was disappointed and by then had decided not to renew.

No e-mail, no notification, no reminder, just a charge on my credit card for a renewal for the current year. I e-mailed them telling them I couldn't use last year's membership because it wouldn't let me in unless I upgraded again and for more money again. They told me they canceled my membership for the current (recently renewed) year. I'm not asking for a refund of my 1st year which I never used but I want a refund of the renewal fee for the subsequent year. Why should I pay for something I can't even use? I received e-mail saying they canceled current year but refund is out of the question.

On November 8th, 2010, my credit card was billed for $39 from Classmates.com suggesting that I had a Gold Membership. I have never used this site except one time this past summer when I did enter the site to see about a class reunion which was being planned. I did not agree to purchase their services but thought the site I was using was free.

I do not recall exactly signing up for classmates, but apparently I did in Oct 2009. They charged $39 to my American Express account. At the same time, a company called Privacy Matters also made several charges to my accounts $19.95 & $24.95 respectively for two months before I caught it. I called Privacy Matters and they credited back my account except for $19.95. I also called Classmates and canceled that membership (at least I thought I did). A year later, I see the $39 charge again from Classmates. I called and asked why. They said my account (which I never used by the way) was set up for auto-renewal. I asked them to remove the auto-renewal.

They did but would not credit the $39. I was told that when I signed up originally I had electronically agreed to the auto-renewal and no refund. No one in their right mind would agree to no refund. I spoke to both Scott and Mike at classmates (to Mike I was very vocal as he was unlucky to be my first call. After I calmed down I was a little more pleasant on my second call to Scott). I told Scott that their marketing practice were very underhanded. He, of course, reiterated that I agreed to that when I signed up. Needless to say, I am out $78 to a service I never used. I trust next October that $39 better not show up on my account again.

I got charged $39.99 in November of 2010 for gold membership auto renewal which I did not authorize. When I went to the site, I did not have gold membership status and they are showing that I have no credit card on file, so there is no way I can remove it. How can I make them stop?

I signed up 11-02 for a trial gold membership. I was not contacted that my year was ending. They automatically took out $39.00 from my debit for another year. I do not want or can afford it for another year. I did not sign up for an automatic renewal, I'm sure.

Classmates.com has released private information (credit card, phone number, name, address, etc. ) to PrivacyMatters.com, allowing them to start a subscription to their service in my name without authorization. The charges starting appearing on my credit card in the same month as my automatic Classmates.com yearly renewal. There are other complaints on the Internet about Classmates giving out personal information to this fraudulent company.

When I joined, I used my credit card, with instructions that the renewal would be manual (only authorized by me). Instead, Classmates.com renewed my subscription for another year and said that I had authorized them to do so. They also gave my credit card number to other companies and I was not aware of it until I saw unexplained charges on my credit card bill. Every time I try to unsubscribe, I can't. How can I make them stop charging my credit card for this service (ha) that I do not want any longer?

I have sent an email to them everyday requesting for a refund, but no answer has arrived in my emails. I noticed this forum of people who have also had the same experience, and I wish someone would call me with their phone number. I am furious!

On 11-10-10, I did a trial membership and didn't do the automatic renewal and my credit card was charged $39.00. I contacted them and they said I did automatic renewal which I didn't. I did the trial but never would pay them $39.00. I have done a dispute with my credit card company. They will not cancel or give me credit refund. These people need to be stopped. How many people are going to get ripped off before something is done? Go to ** and scroll down and see all the people who have been scammed.

I also got charged $39.00 on my account on November 7th. I found Classmates' phone number on my bank account number ****. I called them on Monday morning. At first, the lady said that she is sorry but that is non-refundable. I calmly said this is not acceptable because of my financial situation and that I asked to speak to a manager. She tried to get me to agree just to pay the promotional fee of $9.99 but again, I wanted to talk to a manager on duty. She put me on hold and said that I could get a refund. As of Thursday, it was credited. Call them at ****. Don't give up!

I paid an introductory charge of $9.95 with hidden print that said no refunds. When my charge card was charged on 11/5/10, I called on 11/8/10 to say I did not want this anymore and their reply was, "You agreed to us charging your card and agreed to no refund." I did not! They charged me $39 for another year. I have used online companies before that tried to charge another year but returned the money when I called them. How can this company get away with this?

Your web site is terrible. I'm being charged for service I'm not receiving.

Despite the cancellation of subsequent charges after promotional offer, Classmates.com would incur increased client relationships by changing the business model to notification prior to charging. Since the service is frivolous, consumers tend to put on the back burner thereby omitting cancelling automatic renewals. Consumers are upset with this practice despite agreeing to said practices.

Currently unemployed, a charge of $39.95 for a service that is not of high priority is viewed as a waste of money. Attempting to convey this concept to Classmates.com and submitting a complaint to our credit card carrier, had no affect. Time spent in order to argue our case, including filing this complaint, surpasses the value of the Classmates.com services. If I could receive some help with laws in California regarding automatic renewals, I could then submit a reply to our credit card carrier and retain the reversed charges for unwanted services.

Apparently when I signed up for the subscription, I also signed up for a company called privacy plus which I was not aware of. I did not give them my credit card but somehow, they got it and took ten months of fees from me. This has now been cancelled but I went back to classmates and after four tries to ask a simple question if they gave my credit card information; they never did answer it. It's always telling me to talk to privacy plus.

I can only assume that they shared this information with another company without my approval as they never denied it or admitted to it. I am out of $200 to privacy plus and have since cancelled both subscriptions. I would urge others to check their credit card accounts for the same type of unwanted charges.

Oct.17, 2008, I subscribed to Classmates.com for one year. Now, Oct.17, 2010, they billed my credit card which they had on file for $39. They informed me I checked off automatic renewal, which I did not. My credit card company will do nothing. I am 80 years of age and this is a crime against a senior in this State of Florida. I called Classmates and they refused to cancel it or furnish me a cancellation number, which means they will repeat this offense in 2012. They have a record of 250 complaints. Why isn't someone doing something about this?

I became a Gold member in 2006. I paid with a PayPal account that I had at the time. In 2008, Classmates.com renewed my membership, even though I did not request it. I contacted them to get my membership stopped, which they said would not be renewed in 2010. Since my PayPal account had expired (the card number had expired), I "assumed" they could not renew it even if they wanted to. On November 6, 2010, they took $59 out of my account again. I'm trying to find out how they bypassed PayPal and went directly to the credit union to get paid with the expired information they had while the account number they had from PayPal (my Visa debit card number), the expiration date was long past.

Oh, my GodI've been ripped off, too, just like hundreds of others. I paid $9.99 a year ago for a Gold membership and they have automatically renewed my membership for $39.00 without my authorization. I lodged a complaint with Classmates.com and they claim that I agreed to an automatic membership; however, when I checked my Renewal Option it is set to Manual. I will fight for as long as necessary for a refund of my $39.00 USD plus foreign transaction fee of $1.19 for a total of AU $41.45.

Classmates.com deducted $39.00 from my debit account on November 7, 2010 without my authorization. I went to that site about 2 years ago and have not been back! I looked back on my bank account and they charged me $9.95 November 2009. I'm not sure about a year before that. I wrote to them and received a letter saying that I should go to their site and unsubscribe. What? I want my money back! I do not use this site and haven't other than one visit years ago! Anyone have a suggestion?

The same $39.00 auto renewal scam just happened to me and I contacted them to be told the exact thing that everyone else has been told. I suggest a viral campaign to inform the public about this unethical practice which is just somehow inside the veil of legality. I am personally going to tell everyone I know via social networks, etc., and maybe Classmates.com will get the message via their business model being affected. The amount we lose is inconsequential to the consumer legal community in all likelihood, so what we can do is go grass-roots. Loss of $39.00 with no legal means of recourse.

I cancelled my membership with classmates.com over nine months ago. On November 5, 2010, out of the blue they charged my credit card $15.00. I don't know what this is for because I did not renew my membership and have no intentions of doing so. I would like to have the $15.00 reversed on my credit card also, how can I prevent this from happening again. Thanks.

I took out a membership which should have ended awhile back but they are still taking the 39.00 out of my account.I have tried to do the cancellation forms they had but it keeps telling me that I have to change my password. When I do, it still will not take it, it says change it. I have done this several times. I called my bank to cancel this action, they had to resubmit me a card because they have no information on classmates.com that goes through, it is blocked. I have had several overdraft charges to my account. I almost lost my home and utilities.

I got charged on my account and do not even use it anymore. I tried numerous times to contact them via email since there is no phone # listed to contact them and could get no help. All I wanted to do was cancel my account. It is amazing that they do not hesitate to take out the payment, but put you through the ringer to try and cancel. This is such a bunch of crap. It has caused me to have a payment for my phone bill to be denied due to not enough money in my account.

Classmates.com charged my credit card for $39 without my authorization. I contacted them by email and they responded that when I joined I would be billed automatically one year later for the next year. I do not remember that but I just don't see how they can bill anyone without giving them a prior reminder email that their card is about to be billed for the next year. They need to remind subscribers at least one week in advance. How do we know when we are going to be billed again when it had been several months since the initial billing? I think this should be a class action suit against them.

Classmates.com automatically renewed my membership and charged my credit card $39 without my prior knowledge or authorization. When I established my account/membership, I set my profile to "manual" renewal. However, I did provide my credit card number for the initial membership. This is the credit card number they used for the automatic renewal. After the charge appeared on my credit card statement, I requested that my account be closed/cancelled and that a refund for the unauthorized charge of $39 be issued and they have refused. They are indicating that when I joined, I agreed to automatic renewals unless I specified manual renewals, (which I did, manual renewal, that is I had no intention of being charged automatically, I'm well aware of that scam.) I emailed them back and told them what my actions would be. I'm waiting for their response to the fraudulent credit card charge.

The "Classmates.Com" charged my checking account $39 for renewal of "Classmates" Internet Program; this was not ordered, I do not use it anymore. I dislike it. Please credit my bank account and close the Classmates account.

**** charged my credit card for $39 and within 2 days of the charge, I advised them I wanted to cancel. They said it is ok but on the next year. Meaning, I have to pay for the remaining 363 days. I don't want their service and they are forcing me to take it. What a bottom of the earth, piece of dirt organization **** is using this type of ploy to make money.

Classmates.com automatically charged me for membership without my knowledge. Their site will not me log on to cancel my membership. Help!

It is impossible to get off their spam email list. I have emailed them on four occasions asking them to remove me from all email lists. Each time they tell me that I have been removed and each time within two days I receive more spam from Classmates.com. It never ends.

I just received my credit card bill with $39 charged to my account for continued membership in ****. I did not authorize this renewal nor was I notified of the new charge. I want to cancel but have no phone number or contact.

I, too was charged for a renewal membership that I did not request. Two 15.00 amounts were deducted from my account; one Nov 2, 20, and the second on Nov 3, 2010. When I tried to contact them regarding reimbursement, I could only get an email address to respond to. I sent the email at 10:00 AM today. As of yet, I have not gotten a response from Classmates.com.

I was charged $39 by Classmates.com to my credit card without my authorization and now they don't want to refund it!

This site has been auto deducting $15, in some cases $30 (double billing) for a service that I do not use and that I have attempted to cancel on several occasions. I had to involve my bank's fraud/investigation dept so I can recoup some of the money, but there is no guarantee.

In 2009, I went online and signed up for classmates.com services. I did give my credit card info for that one year. I have received a bill on my card for another year without my authorization. How can this be? I can't find an address or phone number for them to resolve this. I want the thirty-nine dollars refunded to my card immediately.

My credit card was charged $39 + for an annual membership renewal I did not authorize. I will dispute this charge and will not pay it.

Today, November 5, 2010, I discovered on my VISA account that I've been billed $39.00 with no authorization from me. I've never used Classmates.com and have no interest in their services.

They took $15 out of my checking account after I cancelled my membership in 2009, because they were giving my personal info to other websites, one of which charged me for security services I never asked for or wanted. Luckily I got that money back. I want a refund of the $15 they removed from my account and a cancellation of my membership which I tried to do last year.

Classmates.com is a total racket that needs to be abolished. They are charging me for services I never authorized. I set up a basic profile. I thought basic was free. Apparently it isn't. What are they going to do next? Charge you if you just sign in to this moronic piece of garbage? The website itself is nothing to brag about; never has been. You hope to reconnect with classmates, certainly. You come to find out it is run by brain-dead ** skimming money from innocent people. The people who run Classmates.com just need to be pushed off a cliff. They're billing me for money I didn't authorize. They're nothing but scum.

I was charged a $59.00 renewal fee taken straight out of my bank account without permission on 11/4/10. I sent an email on 11/4/10 (the same day) and demanded my membership be cancelled and my money be refunded. They refused. They claimed I agreed to automatic renewal. I did not. I called them and the guy I spoke to again said they do not do refunds and that I could cancel in 2012. I have filed a complaint with the BBB and the FBI's Internet Fraud division. I have put a stop payment on this account and am disputing the charge with my bank. This company should be prosecuted for theft. I lost $59.00 and have spent several hours trying to get justice and filing complaints with the authorities.

I renewed my account to Gold and was double billed. One billing for $24.00 on 10/09/10 and another for $19.50 on 10/17/10 on my American Express card.

A followup on the incident I just reported 30 minutes ago regarding automatic renewal of Classmates.com, charging $39.00 to my credit card without my authorization or knowledge! I just contacted my credit card company and they will not apply the charge to my card until they dispute the amount automatically charged by Classmates. I was told that there were several disputes regarding Classmates, and that most received their money back! I suggest others to get in touch with your credit card company. Good luck!

On October 30 2010, I was automatically charged $39 for an annual renewal on my credit card without any authorization from me. I had renewed previously for a one year term only. I am unable to contact same. Okay, just made contact. Like the others, they tell me because I did not cancel. They also tell me this info was written on the second paragraph below the annual promotion info. I am responsible for this debt. I signed up for a one year promotion only. They offered me a promotion annual rate now for $9.99 and told me that that is the best that they can do. Unfortunately, it is already deducted from my credit card, $39. I was told that I would receive a $20 credit to my card. We shall see. I am one very frustrated (normally) pleasant senior! Frustrated. I never used it!

When I signed up last year for gold membership, it was $39 and I specifically made sure it was not automatic billing (only wanted it for 1 year). I noticed today I was charged for the membership again. I called spoke to Trisia and told me it automatically goes to automatic renewal (not rue). She said I could get a refund but would be charged $9.95 for a year's gold membership. I thought it was better than nothing.

Contacted my bank and filing a refund for all the charges and would have to wait for the next few days on this. Although after I hung up with Trisia, I was charged instantly for the $9.95 membership. I had deleted all the account on my profile and made sure it was on manual renewal but then again Trisia said it would be on manual renewal. This is a scam and I will be spending time on the internet to let people know what is going on.

Like everyone else on this site, I was charged $39 for membership renewal, which I never authorized. I called my credit card company - CapitalOne rules - and they got me on a three-way call. Classmates offered to reduce the membership to the $9.95 I originally paid. When the credit card company declined the lesser charge because the original charge put me over the limit, they refunded the $39. Try going through your credit card company's dispute charge procedure. Please post this as it may help others.

Classmates.com deducted $39.00 from my checking account without my permission. They stated there was an automatic extension which I was unaware.

I subscribed for 30 days; I had learned that $15.00 had continued to be drafted from my account the past the 30 days; I signed up February 2010. My account continuously comes up short which causes me an overdraft through my bank.

Same complaint as everyone else. I was charged an unauthorized $39.00 membership fee. I did not authorize this amount. I did not join so that they could not charge my account at will. I will call my bank to have this amount refused and will email the BBB immediately. This is fraud.

My bank account has been charged $39 twice Nov. 3, 2010. This has put my account into the negative and if I don't come up with the money (which I don't have!) I will be charged $28 twice for insufficient funds. Help! Don't know where this came from. I have never signed up for classmates.com. Even if I did, no one should be allowed to use my credit card or have access to my bank account without written notice. Please act quickly and get these thugs. I will be charged $56 for bounced checks. Classmates charged me $39 twice! I only have $17 dollars in my account.

I was billed $39.00 for a subscription I did not want. I did not give permission to have money taken from my account. I would like my money back.

Classmates.com charged 39.00 dollars on my account that I do not use, causing overdraft fees. They did not have my permission to do so.

I signed up for one year in 2005. Now in 2010, I see a new charge, not authorized by me. I called the number on my cc bill. They refused to reverse the charge. LeShon said my account is on automatic renewal. I did not authorize this in 2005. I did not authorize this in 2010. I asked them to prove it by sending me my password. She said she did it as we spoke. Two hours later, still no password.

Classmtes.com took $39.00 out of my unemployment account. I did not say they could. Besides that, they didn't send an e-mail or letter to notify me of what they were doing. Then I tried to find a contact number to call about the problem, but I couldn't find one. I would like my money back and cancel my account.

Classmates.com took $39 out of my debit card without my authorization.

I have just (two weeks ago) been charged $39 even though I never ordered auto debit. I have not way of contacting them. They make it so very difficult.

Classmates.com charged my card for renewal that I did not authorize. I did not agree to automatic renewal! I have tried to find the Customer care department that they say you have to contact, and it doesn't exist. I would have never subscribed to this scam if I had known that they would automatically renew the account. The charge of $39 is pending on my bank account now. I want to cancel my account with Classmates.com before the charge is posted. I have their phone number. The bank said that I have to wait for it to be posted before I can dispute it. I have a very limited budget. This is $39 that I don't have towards my rent for this month! Someone please help me!

I also am a victim of classmates.com renewing my membership without my consent. I even deleted my credit cards about six months earlier and they still took $39. How does that happen? So just because you delete your credit cards, it doesn't mean they won't charge you. That's scary. They don't even send you an email before they take the money reminding you that your membership is due.

It looks like I'm one of many that has been victimized by the scam of classmates.com. I signed up for gold membership 1 year ago and never had the account flagged for automatic renewal. Classmates.com, unauthorized by me, has deducted $39 from my credit card for a renewal of one year and refuses to credit my credit card account for the unauthorized amount.

They renew a membership without my permission taking $39 out of my account 2 years in a row despite my changing check cards.

In 2009, I subscribed to Classmates.com. At that time, I used my credit card to pay for the subscription. On October 11, 2010, I was charged $39 for a subscription renewal that I did not authorize. On November 2, 2010, upon receiving my cc statement, I contacted Classmates.com by phone. There is no 800 number, so you're getting charged for long distance, then you are waiting forever for a live person to complain to. I inform them that I no longer wanted the subscription, I am cancelling at the start of my renewal that I didn't know I was signed up for and I cannot get my $39 back for the new year.

If I am cancelling at the start of the renewal, why it there no refund? I did not set this up, Classmates.com set up this profile on my initial order in 2009, and according to the e-mail notification that they sent me, it was my responsibility to change this automatic renewal to manual if I didn't want the services renewed. I would like to dispute this charge, and have this charge reversed as I did not authorize it. I am willing to pay this company $39 / 365 day per year or for the Oct 11 - Nov. 2, even though I was unaware of this renewal. Also, you then suffer long distance phone costs trying to get a hold of them and they are open only during peak times of 8 am - 5 pm.Can you please check into this and have these fraudulent charges reversed? Thank you.

Classmates renewed my subscription for 39 dollars and I did not authorize it. I tried to contact them before because I wanted to cancel. They hung up on me. They will probably try to ruin my credit. Apparently. they are **.

On Oct. 29, 2010, they charged my Discover card without authorization or notification. There is no way to contact them to cancel future charges!

The free membership sticks the member into an 'auto-renew' membership from which it's a maze to get out. Similar to how AOL used to do things. This is an scamming company. For any lawyers out there, I think classmates is ripe for a class action lawsuit.

Classmates.com has deducted $39 dollars from my bank account without any authorization. Loss of $39.00.

Classmates.com has charged my credit card 39 for an annual fee and I never authorized this.

Classmates.com automatically renewed my membership and charged my credit card $39 without my prior knowledge or authorization. When I established my account/membership, I set my profile to "manual" renewal, however, I did provide my credit card number for the initial membership - this is the credit card number they used for the automatic renewal.

After the charge appeared on my credit card statement, I requested that my account be closed/cancelled and that a refund for the unauthorized charge of $39 be issued and they have refused. They are indicating that when I joined, I agreed to automatic renewals unless I specified manual renewals (which I did). They have also indicated that they have now changed my account to manual renewals so this will not happen in the future.

I fail to understand why that was necessary when the account was already set up for that feature. In addition, they advised me that my "Gold membership will expire and revert to 'free' status on Oct 15, 2011. After your membership reverts to free status, you'll still be listed on Classmates and receive email notifications about your account activity."

This makes no sense whatsoever. I have contacted the BBB, my credit card company and the Attorney General's office in my home state. I am asking your assistance with resolving this issue and in order to warn other potential victims of this scam.

They automatically renewed my membership. Credit charge has a $39 charge. I cannot get on to the the website to cancel membership. Won't accept my log in and I don't have an address or telephone number to call. I would like a refund but realized it might be impossible. But I want to cancel as of now so I'm not billed automatically for the rest of my life. Please help me to contact Classmates.com to end it all right now..

In 2009, I subscribed to Classmates.com. At that time I used my credit card to pay for the subscription. On October 25, 2010, I was charged $39.00 for a subscription renewal that I did not authorize. On October 30, 2010, I contacted Classmates.com, via e-mail, informing them that I no longer wanted the subscription. I received an e-mail notification from them indicating that I set up a profile for automatic renewal subscription. I did not set this up, Classmates.com set up this profile on my initial order in 2009, and according to the e-mail notification that they sent me; it was my responsibility to change this automatic renewal to manual if I didn't want the services renewed.

I would like to dispute this charge, and have this charge reversed as I did not authorize it. I am willing to pay this company $39.00 /365 days per year or $0.64, which is the balance for 6 days of service. Can you please check into this and have these fraudulent charges reversed?

I took out a one-year membership on October 7, 2009. I did not approve renewal and was charged $39+ exchange to Canadian funds. I cannot cancel.

Unauthorized billing of $ 39. I would like my credit card funded back $ 39. I do not want to subscribe to Classmates.com any longer!

Classmates.com charged me $39 for a renewal. I told them last year that I did not want this. I signed up several years ago and I suppose they have been charging me ever since and I didn't notice. Now I want the money back for the coming year because I do not use it. I have declined the charge by American Express.

I'm just another person taken by the thieves at Classmates .com. How do they get away with this crap? They took $39 from my debit account, the rotten ** and refused to refund a dime, same as many of you.

Almost the same as everyone here, almost. $39.00 charge appears on my credit card bill. I called and was told that I was on auto-bill and would be removed but no refund.

The "almost" portion of my experience. I had never given that card number to them. Nope, even the card company couldn't find any record of a charge from Classmates before this mystery $39.00 showed up! Of course, the charges were reversed and card cancelled.

It makes me wonder if they aren't trolling for existing members info to pay off that massive lawsuit they were nailed with and had to settle last month! Makes a whole lot of sense if you look at those facts combined with Classmates recent money grabbing actions.

Classmates.com refuses to let me cancel my account with them. The only choice I have now is to cancel my credit card service with a good company. The economic damage of this is obvious. Take a look at our accounts and there's (Classmates.com), oh yeah, you probably can't.

The same thing happened to me yesterday, now I have bad checks out there. Then I called, I raised pure ** told them what they did to me. She at first told me that crap about the notice when I signed up for 10.00 last year, I insisted they were going to pay the 39 bucks. They stole from me plus the extra bank charges that acured.

They said, they will refund the 39.00 but that was it. Well, that's not enough for me now. I have another 90.00 that I'm going to have to come up with to pay the bank and I will not stop till I get either that or they get enough bad press to satisfy me. Believe me, I've just started. Now, I have bad checks out there plus I have to pay the bank 90.00 for nothing.

Classmates.com steals money from users. They have an "auto-renew" function, and if you don't cancel before your renew date, it auto-charges your account. I tried three times in the week before my renew date to cancel my membership, but their website wasn't working. They also did not answer email requests for help in cancelling. Since their website was not working, they do not give a phone number and they do not answer emails, they effectively prohibited me from cancelling my account. Then they automatically withdrew $39.99 from my account.

After several emails, they still refuse to credit my account and just tell me, "We hope you will enjoy your membership." To which I replied, "I found your membership worthless, which is why I was cancelling." My bank won't intervene because they said I had a contract with the vendor and therefore, it's between me and the vendor. So I feel I have been screwed by classmates.com and my bank, Chase me away bank.

A $39.00 fee was taken from my account without permission to do so. I would like a phone number to contact someone about Classmates.com and I want my $39 back. I don't want to have any ties to Classmates.com. It is a scam to steal money from people. It caused my checking account to over-draft.

Thomas **

Classmates.com has taken $39 out of my bank account without authorization from me. This happened on 10/26/10. I see this has happened to many others, too. When I called them, I was told that when I signed up last year, their welcome letter stated my membership would be automatically renewed in a year.

Hmm. I don't remember that being a part of the email. Also I didn't realize my renewal fee would be twice as much as the $19.95 fee I paid to join! What a bunch of crooks! Per the representative I spoke to, "Sorry, no refunds". Has anyone been able to get their stolen money back from these clowns?

This company appears to have become a national rip-off. I too was a recent victim of their automatic $39.00 renewal and was unable to get any satisfaction whatsoever.

I enrolled in a basic membership for $9.99 for a year and specifically checked to not auto renew. I got charged $39 today for a gold membership that I did not sign up for. I guess I was auto upgraded and that comes with auto renewal. I cannot get a live person, on eternal hold due to large call volume, I wonder why! I emailed customer service and go the standard response. I emailed back wanting refund as I did not authorize it and also called my bank and canceled my debit card due to fraud. I was not a budgeted amount and they almost overdrew my account. Now I have to wait 5 days for a new debit card.

I unsubscribed from Classmates last spring and was billed on my credit card for $40.27 ** WA on October 14th. I want a refund back.

You can add me to the growing list of Classmates.com victims. On October 26th, 2009, I signed up for a gold membership for $9.95. I saw that it auto renewed in the fine print (very fine print), and immediately changed the automatic renewal to manual. Then I deleted my credit card information on file. The Visa debit card that I used is tied to my PNC checking account. It expired on 5/30/10. Yesterday, I got slammed for $39.00 on my new debit card that expires on 5/30/13. I never gave Classmates my new expiration date. The 16-digit card number remained the same, only the expiration date changed. Classmates changed my renewal settings from manual back to automatic, then somehow billed to the new card without even knowing what the new expiration was. How did they manage that?

I've been unable to find any contact phone numbers on their website to call them directly to request a refund. I am not happy. So, now I have to find time to take out of my schedule to go down to the bank to set the wheels in motion. I could file the dispute online, but then I would have to wait for the forms in the mail, then mail it back, which would add at least 7-14 days to the turn-around time. So, now I am contacting PNC Bank to dispute the charge. I have to wait for the $39 to post since it's still in a pending phase. PNC said I would also have to cancel my current debit card, and have a new one issued to me. So, I will be without a card for 5-7 business days. I can't believe this is legal. I've found thousands of complaints at Consumer Affairs and other sites detailing exactly the same thing I am current dealing with.

They charged my credit card $39 without my consent. I did not check the box for auto renew but they did!

I signed up for one year only. The year was up in Oct 2010. A $39.00 charge showed up on my credit card. I did not sign up for auto renewal. Stonewalled trying to get a refund, class action suit anyone?

I was charged $39 as an "automatic" renewal which I never authorized. This is the same as many other complaints.

I found out that I was billed $39.00 for an annual subscription, which I never agreed to. On September 22, 2009, I paid $9.95 for a limited time access to Classmates.com. I never agreed to a $39 charge for an annual subscription, nor did I ever find those terms explained on their web site.

I believe that Classmates.com illegally charged me $39.00 on my credit card and would like to recover that amount from them. I am on fixed income and budget my money carefully. I believe I was scammed and want action taken to recover my loss.

I am sending a copy of your complaints against classmates.com to my credit card company. I am asking them to dispute the charges. I did not want to renew my membership of $39 and I am asking them to get the refund for me. Message to others: Try your credit card company.

Classmates.com signed up 2 months ago, but I can't get in to view my account. Also, I'm no longer getting emails from Classmates.com. I think I've been had? My credit card was charged, but my account is not active.

Classmates.com debited my account for $39.00 with authorization to do so. I cannot reach anyone in customer service and my emails are not responded to.

I just want to add a few more details. I just sent one complaint earlier. Name of at least one person is Anita. I also have an abuse issues number. My abuse complaint is against Doug *** of Lakeview, MI, class of 1974 from Lakeview High School. He cyber bullied me. I complained and I got deleted. He got to stay. I have complained to CM. They are sided with Mr. ***.

I was deleted from CM because I disagreed with Doug *** of Lakeview, MI, High School class of 1974 from Lakeview, MI. I merely responded on a post from him and he flew off the handle and left 10+ messages on my bulletin board. I responded back and yes, used a few foul words but nothing like the brutal abuse he put me through. I reported him to CM member services and I am the on that got deleted.

According to member services, someone made a 'threat' to Doug using my membership. I have no idea who made this comment. I am upset because he bullied me and publicly abused me and he is allowed to stay. That is not fair. I have complained over and over and CM service is not helping me. They seemed one-sided, Doug's side. This is really not fair I got deleted and he did not.

The company Classmates.com took money out of my bank account without my say so and I would like may refund. I do not use the site. Also didn't ask or tell them to do any such thing. Thanks. Valerie ***

I tried the idea of research for old mates several years ago via internet for a trial of $3.95. My account recently got charged for $39. I do not want this. It is ridiculous. Most of my school friends are deceased.

Just like everyone else, classmates.com took 39.00 from my account from a membership that was not authorized by me. They also stored my debit card info on their site which I never do.

I would like to cancel my membership and receive a refund for the charge of $59 billed to my Capital One credit card on 9/27/10. This renewal membership was done automatically with no notice to me, and it was automatically renewed for two years. I spoke to your representative by phone today and was told that the renewal membership fee is non-refundable. I was also told because I signed up for a two year membership in 2008, that this renewal is for two years. In addition to the above, the credit card you had on file for me in 2008 would have expired in January 2010. Evidently, you or someone else updated my expiration date on that credit card without my knowledge.

I seldom use the classmates.com web site and had no idea I was set up for automatic renewal. Again, I asked that you cancel my membership and refund the fee. I just received my credit card bill today, which was my first notice of the charge that was made. I do not feel I should have to pay for a service for the next two years that I wish to cancel and will not use. They basically responded that fees are non-refundable and advised to go online and change my renewal section to "MANUAL" for the future. (2012 renewal?).

I have a gold membership and can not get into the site. There never used to be a problem. The page that comes up tells you to turn on cookies. My cookies are always on. I like the site, just want to use it.

I got the Gold membership back a year ago for $19.95. Without any warning, I was overdrawn on my C&F Bank account so it cost me an additional $39 for the "renewal" (which I did not want) as well as $39.95 for the membership. I called and they told me to go online to cancel. I wasn't able to do this either. I want to cancel my membership permanently. I will advise my friends to do the same thing. This is ridiculous, to say the least.

They debited my bank account for $39.00 without my permission for a renewal fee that I did not authorize, which seems to have happened to many people! I need the money for my bills.

When I noticed a $39.00 charge taken out of my account by direct withdrawal. I noticed it was Classmates.com. I sent them an e-mail stating that I only signed up for the one year program and that I did check the box to not renew automatically.

I got a e-mail response that stated I was a gold member and that it was automatically renewed. I specifically remember checking the box because I do not like automatic withdrawals because it is not an account I always have funds in. I returned the e-mail and stated what I just told use and got a second one stating that I was a gold member and my subscription is through 2011 now, so I should just basically use their service until then because no refunds are given.

This is bull. I do not want the service I may have gotten on the sight a handful of times and nothing had changed so I really never used it the only reason I did the 1 year was because my 30 year reunion was coming up and everyone decided to use Facebook instead so it was of no use to me to have.

If anyone knows what I can do to justify them stealing my money, please let me know. I am already in a class action suit against them that I received a few months ago for the last time I used them when my class reunion was coming up then.

I called and spoke with Susan. Susan was decidedly unsympathetic to my concerns. I told her I had only signed up for a 3-month trial. I was charged another $15 which I did not authorize. I asked her to remove the charge. She refused. I told her I would contact everyone in the company until this got credited back to my account. She avoided my concerns, did not listen to what I had to say, or comment on it. It was like talking to a dead fish. She only promised that my billing was now changed to "manual" from "automatic."

Unsatisfied with this interaction and lack of empathy, I called back and got Chris **. He said he was an analyst with the company and that he would redirect me to Laurie, the team lead. I asked Laurie if she was aware of all of the complaints on the consumeraffairs.com website. She defiantly protected her position and company by saying that all of the folks on this site know better and that no charge to anyone is an unauthorized charge. She insisted that the company is upfront about the charges at the time of purchase by the account holder. I beg to differ.

This was a complete nightmare, but Laurie promised I would get a credit on my account immediately. We'll see. Run from this company fast! ! I also called Erik in investor relations and his voice mail now states the following, "If this call is related to an issue with Classmates.com, please hang up and dial ###. " He clearly does not want to be bothered. This company is a sham.

Classmates.com does not have adequate virus protection and I have 9 viruses that are directly linked to Classmates. Realizing that I could not go online to contact their customer service to terminate my membership, I called their service line-206-301-5700. That line is never answered and it keeps asking you to use the website, which is exactly the problem. I want to cancel my membership and I cannot even reach anyone in any way (computer/phone/writing).

The consequence was that I had to have a computer tech come and "clean" my files. He told me that Classmates was the culprit. Please help me before they charge my account again!

I paid $3.95 for a one year Gold membership with Classmates.com. I thought it ended after a year but I was billed $39.00 for another year! It went into an automatic billing which I do not recall ever reading about or approving. If that were the case, I never would have signed up. I removed my information from the site and wonder if they are stealing identities. It's scary. I emailed twice to get a refund on my card but I received no word yet, although, they said they would get back to me.

I believe they are practicing fraud. The website is difficult to get into; not like before. They are scamming people in dire times and need to be investigated immediately. There are all kinds of complaints on the web about them. The CEO is Mark Goldstein, 21301 Burbank Blvd. Los Angeles (Woodland Hills) Ca. (206)-301-5700 you will be directed to phone number that does not get answered!

I called to cancel my membership and as that my $59.00 gold member automatic renewal be refunded. I was told that no refunds were given because when I signed up, I was advised that refunds would not be given. I told the representative that this was bogus and if someone wanted a refund, it should be given. This was a surprise withdrawal I was not expecting nor was an e-mail sent to inform me that the amount was being taken from my checking account. I asked for a supervisor and was not given one. So much for customer service! How does one get a refund from these jokers?

This puts me out of $59.00 that I was not expecting to be taken out of my checking account and irritates me that I was not at least sent an e-mail informing me of the automatic withdrawal of funds.

Classmates.com used my credit card illegally without my knowledge or permission and I have tried to cancel twice. What a scam. The only thing we can do is make our voices heard. Put a notice on Craigslist. Send info to your email list and your Facebook members. Post notices everywhere you can! I am quite ***, to say the least. ***@aol.com

I want a refund for $39.00 for renewal. I am not getting a response. I did not ask to be renewed. They did without permission.

They renewed the membership and I did not want to. I would like the $39 fee returned, please.

Then they prey on our human curiosity, sending emails claiming that others have been trying to get in touch with you. But, to find out who, you must pay for Gold Membership. They make it attractive, by only charging a nominal fee, something like $9.95. Now, a year later, I just noticed an unauthorized charge on my credit card for $39.95 for an additional year.

Yes, everyone's supposed to read the fine print, but who does, and has it come to the point that we have to suspect a scam such as this with every transaction? Further, I'm almost positive that I changed from automatic renewal to manual renewal when I first signed-up. Decades ago, I remember hearing about a push for "Truth in advertising". Things have gotten much worse! I feel very cheated. I had nearly $40 taken from me, when I never would have agreed to paying that much. Classmates is a terrible website, and few people actually use it to keep in touch.

A year ago, I "joined" "Military Friends.com" as I had been in the Air Force back in 55/56. It was a one year free trial. Well, after the loss of my son, and four heart attacks later, I never gave Military a second thought, except going to the VA for my medical. Then, yesterday evening I was checking my back account and there was this $39 charge from Classmates.com.

After researching Classmates, I found that Military was connected to Classmates.com. Since my bank has 24-hour phone help line, and I'm a poor, defenseless old woman. I explained the situation to the Customer Service representative. He told me to call today to talk to some one that would have the perfect solution and not to worry. Back at the ranch (so to speak), I started searching and found your great website and then this morning, sent email to Erick **, Vice President Investor Relations, but his recording gave me 205-301-5700 for Classmates. No one there as they don't work on Saturday and Sunday and no option to leave any message.

Also tried to email Classmates.com but email came back as no longer "valid". Talked to my bank this morning and because Classmates was using my debit card, and the new and unexpected charge of $39 was in "pending" and wouldn't be dealt with until Monday. My bank booted the $39 charge out and returned the money to my account (at no cost to me) and have changed my debit card number so that on Monday, when Classmates sees they were kicked out and they try to collect again, they'll find out the card number they tried to use no longer exists.

End game/Checkmate! The email address: ** is invalid and has returned to my email account along with Classmates.com. Direct line to United (Classmates boss) is 1-818-287-3350 but all you get is the message to call Classmates - gives you their number and then phone hangs up on their end. Not a bad day for an old broad after all. If you have a Regions bank in your area, I suggest you switch banks and go with them. They'll throw themselves under a bus for their clients. Good luck to all of you 'cause I know how you fee.

This company entices victims to sign up for services with continuous emails stating that "friends" are looking for you and a special low introductory offer of $9.95.

They do not tell you upfront that this service will be automatically renewed for the higher rate of $39.95 each year. There is no visible contact number on their site causing me to resort to email. The automatic email response did not cancel my subscription as directed but instead sent convoluted instructions on how to uncheck the automatic renewal. I replied back that I was formally asking them to cancel my service and refund the automatic charges they placed on my credit card. A Michelle replied back saying that they have a no refund policy stated in the fine print of their obscure terms & agreements.

I joined Classmates.com a few years ago as we were having a reunion. After the reunion, I told them to cancel my membership so they did, now this year they charged my credit card account. I emailed them and they said since I signed up they could charge me account and now I can cancel for next year but they do not give refunds. I have emailed them 4 more times, called my credit card co and wrote them with a cc to the BBB. Such a scam.

I applied for gold membership. However, I now want to cancel my membership altogether. There is no way to cancel the membership online. I am not satisfied with this membership.

I am angry that Classmates. They automatically charged my credit card with a $39.00 membership fee. I no longer want to be affiliated with Classmates for any reason. Do not give my information to a mail list or anyone or anything else. Just remove/destroy my membership. Thanks.

When I called Classmates to complain, the CSR said that their system did not allow refunds (what business system would ever not have that?) and eventually she offered me an 'exchange' to give me back the $59.99 and then charge me the special that's going on now of $30. So I said, "Isn't that a refund?" to which she reiterated, "No, it's an exchange." And then I said, "Sure, give me that but I'm still calling your supervisor tomorrow." Then she replied, "Well then I'm not giving you the exchange."

So it was tit for tat. That night, I got on the Better Business Bureau website to complain. I told them my situation and cited not only this website to show that mine was not an isolated incident but also a site telling about a settlement over misleading emails that classmates sent out (http://***). I then called back the next day, Oct.14, and asked right off to speak to a supervisor and the CSR went into my file first and said the supervisor was busy and would call back. I explained what the other CSR did the previous day. I then took a page out of Joe of Fortville, IN and Patricia of New Fairfield, CT 's books stating I would take this to small claims and I had found the numbers of higher ups and would call them. She said she'd have the supervisor call me. I said I'd wait. She said, "We don't have a hold feature." (Once again, what type of business doesn't allow holding or transferring of calls.) Finally, since I had to go to work, I asked when they open, 8am PST. So I asked that the supervisor call at that time.

Two things happened when I came home from work. The supervisor had call me at 1pm their time stating I would get the full refund with no more charges authorized. Then I checked my emails an hour later to find that the BBB had reviewed my case and forwarded it to Classmates. So ultimately, I don't know which method actually got the results but I finally got the refund, just have to wait for it to show up on my credit card.

My MC card showed a charge of $39.00 and I did not authorize any kind of charge. I have not contacted them because of all the run-around I have read about other people who got scammed so I will call MC and dispute the charge. This is unlawful and I will tell as many people as I can not to ever join even for one year.

I did not sign up for Classmates.com. I am constantly getting emails from them. There is no way to cancel or get off their email list through their web site or by talking to a representative on the phone. It is driving me crazy. Constant irritation and frustration. The company is not legitimate!

I never signed up for anything with classmates.com. I returned from a trip to Turkey on Sept. 30 and received my Visa bill last week. There were four charges. Three were legitimate. The other, on September 26, 2010 was a $39 charge for Classmates.com. On the transaction date 9/26, I was in Turkey. On the posting date 9/28, I was in Turkey. I don't know how they got my Visa # but this is a scam.

I called the phone # next to the charge and reference # and it rang and rang. No one answered. I called and cancelled my credit card immediately and reported them. When I looked on the Internet, I found various complaints about them. I called another phone #(818)287-3350 and had a name - Erik Randerson, VP Investor Relations that another victim of this scam put on the Internet. A voice mail came on and I left him a message that there was an unauthorized charge on my Visa. He did not call back.

I have called the local newspapers, TV stations, and Better Business Bureau here in Las Vegas to report this scam. Hope this informs other people. Check your statements. Mine stood out like a sore thumb as I only charge three things all month and that was in Europe.

I paid for a gold membership two days later, they closed my account. They did not refund my credit card for the gold membership charge. When I tried to re register as they told me to do. Well, I got stuck having to pay another fee, just to send a message. Five days later, same thing happens, they turned off my profile page. After I had paid them twice for a gold membership. They will not write my back nor will they call me. I would like to receive the services I paid for. If classmates does not want to give me the services I paid for. Then they should refund my two separate charges for a gold membership. I lost my money to this scam. Classmates are not honoring their memberships that they are being paid for. Why can't they give us what we pay for?

I have written to this company everyday, with no return emails.

I have paid for three separate contract/memberships. Once, I make my profile and use it a couple of times. When I go to log in my profile, it is not there anymore. I can not get logged into my account. It kept telling me to re-register, so I did. Then it makes you buy another membership in order to send a message to your classmates. I feel this is some kind of scam.

Once they got my membership fee, they then turn off my profile account. What kind of business would take your money for a one-year membership and then just cut you off for no reason? I have lost my money three times with this company: Classmates.com. I would like to resolve it by receiving my yearly membership I paid for.

I wanted to cancel my membership a gold member no refunds is what I was told How do I cancel my membership and get a refund?

On the sign up page there's box for auto renewal. I unchecked the box so no further charges would be drawn. After my 3 month membership expired I got charged another $15.00 without my permission. I called for a refund. The smart aleck rep. said no such option exist on sign up. He refused to give me a refund. When I told him I was going to contact the B.B.B. and many others he said "Do what you have to do!"

I hope he gets fired. I've made several calls and sent several emails. I'm still waiting to hear from someone. I was able to stop them at $15.00, as far as I now know. This is no time to be robbing people of their hard earned money. Their revenue is $139 million due in part to making it impossible to get a refund or getting one at all. Stop this company from robbing more people!

For those of us trying to get a refund on unauthorized funds charged either to our credit card or removed from our bank accounts, the address of the Chairman, President, and CEO of the parent company United Online Inc., is Mark R. Goldston, 21301 Burbank Blvd, Woodland Hills, Ca. 91367. According to the SEC filing 08/15/2010 Mr. Goldston owned 3251492 shares of common stock at a value of $4.96 per share. I think he can afford to refund our money.

This company took $39.99 out of my pocket and called me to return it. The same scam as everyone else, except for the fact it had already happened to me and I got a refund the first time. Don't take no for an answer. Call every number and every executive personally. Email your states Attorney General. Act like you're crazy. I called every number and left messages.

Here's my list of numbers. If they say no, go to the directory and randomly dial in names (or three letters and a vowel. Smith worked for me). Go through all departments. They will get sick of you .They don't want to be hassled anymore then anyone else.

425-917-4927, 425-873-1342

This company is also called Classmatesmedia and the parent company is United Online. Linked In is a great source for contacts. Try emailing Erick Randerson, Vice President Investor Relations at investor@untd.com. His direct line is 1-818-287-3350. Leave a message. Don't give up. It took me half a day! They don't want to deal with you. Demand they remove your profile so you don't have to go through this again.

At the end of last week, after my bank took it in the shorts for an unauthorized charge, I wrote Classmates again and requested they remove my account and information from their database/server. I explained that I was not asking for a refund as my bank had already 'eaten' the charge. I received a reply from a Michelle. It was a 'bot' type response stating about the terms I'd agreed to for auto renewal, blah, blah, blah. But please explore all Classmates has to offer and enjoy your Gold membership!

I wrote Michelle back and said, "I don't think you've read my email." I told her again that I was not asking for a refund that we'd been over that and we should move on now to what I am requesting, which was to have my account/information deleted from their database. At this point, I asked her if she was a 'bot'. So, the next day I get a message from one Sylvester who says they've 'taken an exception in my case' and have deleted my account and refunded me in the amount of $37.19. I have yet to see it show up in my bank account but I suspect it will.

Just be persistent, and being somewhat cheeky doesn't hurt. In my first reply to Michelle, I mentioned the guy with the blog who had to post unacceptable photographs to get his account deleted and asked her, "Is this what it's all come to?"

Now, being a good doobie, I will pay my bank back the $39 they ate in the process, leaving me in the hole to them for $1.81. Aside from the aggravation and headache, I won!

My wife signed up at $9.99 over a year ago and now on my credit statement was a charge for $39.99. Of course, no 800 number and after 14minutes on hold, I got an agent who told me it was not refundable. I told him it was going to be refunded in full. He then said he could lower it to $9.99. I said no the full $39.99. He then said he could pro-rate it to $35.00. I said put a supervisor on the line. He said they were busy. I said then put their supervisor on the line and if need be the CEO. I also said, "I will cost your company a lot of money as I fully intent to take this to small claims court and the paperwork and my legal fees will cost your company at least $1,000 and you will not like all the blogs etc." I then said where is your supervisor, he kept wanting my phone number and to have them call me back, want to bet I would never hear back. I said no I would hold and get a supervisor on the line. He went away for about 30 seconds and came back with, "you will be refunded the full amount." So when you are fighting these jerks, just keep fighting.

I found a member running a game that ha and others made members made because of political views. When the member became upset with this, he would turn them in as not following rules as imposed by Classmates. Also, I found this member or someone else used as a hacker to mess up the computer with virus and hack the classmate program so it would not work correctly. However, classmates continued to collect a fee even when service was not provided. Classmates is a scam, and honest users cannot follow the rules or get service for these foul games.

I re-subscribed last night then changed my mind. I tried to cancel, but there was no way to cancel. I could not even find a phone number to call. Can you help me please to unsubscribe? Thank you.

I signed up for classmates.com a year ago. I enrolled for the $9.95 membership and indicated that I did not want an automatic renewal. Lo and behold, I was billed $39.99 for an automatic renewal today. I had to google classmates to get a customer number, and I've been on hold for 30 minutes. Based on other entries, I will probably have to go to my bank to get this charge reversed.

When I first joined Classmates .com, they charged me $9.95 which I paid. When I realized that the site was not really a good way to keep in touch, and the ** ads for matching singles were more prominent than the schools, I called to cancel. At that time, they said they would not refund my money but they would not renew my subscription and I could use the site in the mean time. I put classmate mail in my spam folder, and only visited it about 10 times in the past years. I did not give them the permission to debit my account for $39 which they did on 10/11/10. I am on a limited income, and this caused a hardship for me this month.

Started on 10.07.10 to cancel my subscription. No phone number available to talk to a representative. They continue to say they update my password so I can cancel. It just does not happen. Still no answer after ten emails to them.

I signed up for Classmates.com to find my classmates. I was charged a fee of $39.00 on my current charge card statement which was not authorized. I demand a refund. I cannot reach anyone at Classmates.com. I need a resolution to this situation and a refund. There were additional fees to my charge card that were unauthorized.

Having been automatically renew before, I made sure to uncheck the automatic renewal button. Guess what, they renewed me anyway and took $39.99 out of my account. I am sick and tired of it and will email and call everyone in the company until I get a refund. I left a message, maybe someone else would like to also. They refuse to refund $39.99. I will refuse to stop complaining about it. I hope they enjoy my Gold Membership.

I bought a one year membership for $9.99 and without a notice, it was renewed for $39.99. Any company automatically renewing at higher rate must notify customer prior to renewal with option to opt out. This is usury and our government should have laws in place to protect us from them.

I was one of the stupid people that did not read the small print and got charged for another $39.00 renewal.

Classmates.com introduced me to premium at $9.95/year then slammed me with $39.95/year charge after 1 year with no notice. They won't refund 11 months on non-service. They say all hidden in small print.

Exactly the same experience as the other complainants. No notice of renewal, an automatic charge. Scam artist companies like Classmates.com should not be able to put something in small print then charge you automatically with no notice. Minimally, every company that charges by the year should have to send a renewal notice with a 60-day opportunity to opt out. A $39 charge for a worthless service, further erosion of faith in our economic system and loss of trust in corporate integrity.

They automatically renewed my subscription even though I told them prior to renewal that I did not want to renew. They put a charge on my credit card cannot get a refund. I'm steaming mad.

I just want to point out that most of you got exactly what you deserved. I do not care how small the fine print is, you need to read it. If you did not read it, then really, that is on you. Plain and simple, as the courts will tell you ignorance of the law does not make you immune to it. They have billing practices that (hey, maybe are shady), but you had the chance to read the fine print and you didn't. So who is to blame here really? You.

Can they keep billing me even though I haven't used that ancient site in over 7 years? I have to cancel my credit card or keep paying them. Okay, goodbye Capital One.

I have never subscribed to Clasmates.com yet my checking account was debited for $39. This is an unauthorized deduction and threw my account into NSF. How can I get my money refunded and how did they get my account information?

My complaint is the same as others. I saw a charge from Classmates.com on my account and called them the very next day. I never used this service. I think they would go broke if they didn't do these auto payments because now we have Facebook. I was told too bad, no dice regarding a refund. I predict these practices will soon be against the law. In this times, I cannot afford to be charged for this frivolous, useless service.

They auto renewed membership without warning for $59 and refuses to refund two days after they charged my card.

I signed up for a $10 membership over a year ago. I just got charged $39 for another year without my permission. They will not refund my money! I am mad! What can I do? I want to do something that will make them sorry. I only carry a small balance on my credit cards because of problems like this. It ties up what little credit I keep on the card.

I signed up for an introductory rate of $9.95/year for gold membership with Classmates.com. Nowhere was it stated that I was automatically going to be billed for $39 a year on the credit card I used to pay. I never received notification that my membership was up for renewal. When I received my statement and saw the $39 charge on 9/17/10, I emailed Classmates.com requesting a refund and to cancel my membership. They replied that they would gladly cancel the membership but would not refund the $39.

I have contacted my credit card company to report the unauthorized charge and to request a block be put on the account to prevent future charges initiated by Classmates.com. I was told that I had to wait 15 days to see if I receive the $39 credit I requested from Classmates.com via email before they can initiate a dispute the charge.

I feel that Classmates.com has taken advantage of its membership and violated the trust of its members. I would never have authorized the charge of $39 for a yearly membership had I been notified that my membership was up for renewal. I did not give authorization to charge my credit card for the renewal. This situation has caused considerable emotional distress and financial hardship. Now I have to suffer further aggravation dealing with my credit card company and possibly have to cancel that credit card to avoid being charged again by Classmates.com in the future. I feel violated by this situation and have not been able to sleep due to the stress involved in trying to resolve this issue. I feel that my emotional and physical state has been adversely affected by this experience.

Classmates.com offered a "one-year special" for $19.00. For that price, I thought it was worth it. I used my debit card, was charged the $19.00 and was contacted by them at least monthly, sometimes several times a month, with info. For the month of Aug., I did not receive any contact at all from them. I guess they wanted to lay low so I would forget about them till they attacked. This past Monday, 9/13/10, I received a notice that I was "automatically renewed", as per the agreement I made w/ them, for $39.00. This was taken out of my debit account, without my permission. I emailed customer service and they informed me that once a renewal was made, there was no way to cancel and get my $ back.

They made a point of letting me know this by saying that I had "agreed" to these terms when I signed up a year ago. Of course, if the fine print was any smaller, it would not be there! Why make an offer for a "One year special for $19.00" and not tell the customer that this was on auto renewal? Answer my own question...if they did, everyone would cancel before the renewal! They are a rip-off of the first order. Spread the word. I am telling everyone in my class about this. Hope this helps you!

I just talked to Christopher of Classmates.com and asked him to refund my money from unauthorized withdrawal of $39 from my account on September 30. He said that I had joined last year and it was an automatic renewal. I told him that I had joined for the $9.95 for 3 months and that I had specified that I did not want a renewal ever. He said that they did not have it in their records and therefore would not give me a refund. I told him that I had it in my records and I had spoken with Ann on October 12, 2009 and told her that I did not want a renewal.

He said that was not good enough for them; in other words, my record was not good enough and, therefore, I was lying and would not get my refund. He would not pass me on to a supervisor. What a bunch of **. I found out from my bank that if I had used my checking account number, they could have recovered the money for me. Lesson learned. I lost my money and learned a good lesson: only buy with my checking account over the internet and the bank can get my money back.

In July 2010 I cancelled may account with Classmates.com. I am billed again this month and I would like a credit of $15.93 applied to my Master Card as I do not want this service. Trusting you will do this immediately. Thank you.

I got billed on my credit card for $39.00 so I called Classmates.com and told them that I wanted to cancel. I told them that I did not know they were going to charge my credit card without my knowledge. Then, they said that they did not do refunds. They said that when I signed up, there was a notification stating that I had to go back and cancel or it will automatically renew the following year. I never knew that. I never received an email stating it was time to renew as well. This is crazy--that they can automatically take your money without your knowledge.

I signed up for Classmates.com when they offered a year's membership for $9.95. Then, without my consent, they billed me for another year at $39. They never contacted me by phone or e-mail that they were charging my credit card. When I contacted them, they said no refund. This is a scam. My credit card company didn't offer any solutions either. I will cancel this card!

This is an update. Call classmates.com at 206 301 4600. After the automated message, press 3. That gives you their auto directory. Press any three letters with at least one being a vowel, that will give you somebody other than the the customer care dept. Leave a message requesting help with canceling your membership. Do this randomly several times. Eventually they will respond. If you get a person, ask them to walk over to customer care personally to help you cancel. I did this ten times. They eventually canceled my membership and refunded my money. It turns out their employees in the marketing and software departments don't like being frustrated any more than the classmates' customers.

I haven't had a problem with Classmates.com because I haven't given a credit card number, but I dealt with another company with pretty much the same situation like the people that are "stuck" with Classmates.com are describing. The easiest way to get out of an autopay situation is to cancel the credit card number with your bank and ask for a new credit card because of loss or theft. It may take a few days to get a new one but it's better than dealing with them for what seems like eternity.

They purport to represent Armijo High School Alumni by even using the old logo and fraudulently solicit membership fees. None of which goes to help a single high school student. As President of the real Armijo Alumni Association, I can attest that we receive numerous complaints monthly from Armijo students complaining that they have paid their dues, purchased clothing, etc., from Classmates.com

I tried to cancel my gold membership when they debited my credit card $39 without my authorization. When I contacted them to cancel the membership, they refused to do so.

I tried in vain to cancel my membership online, but it apparently doesn't work. I called when the automatic charge showed up on my credit card and they won't refund my membership money! I am stuck paying the whole $39 for 12 months of a membership I didn't sign up for.

Regarding getting your account canceled, I read a blog a few days ago where the guy said the only way he could get them to delete his account was by posting inappropriate photographic content on their site. He said his account was deleted the next day. I gotta give him a A+ for creativity. While I'm not willing to do that, I have considered posting expletives in the forum section!

I am also a victim of the infamous Classmates.com auto-pay scam. I was a 2-year gold member, so they stuck me for $59.00. Well, I just got off the phone with Classmates customer service where I spoke with Susan who was extremely nice. However, the best thing she could do for me was a partial refund where she reverted my membership to a 1 year at half price. So she refunded the $59.00 then charged me for $19.50, so I netted a $39.50 refund. Not an ideal outcome but better than the multiple emails which basically said, **, have a nice day!

I did what everyone else said to do and asked for Laurie. She didn't give me a refund. She told me each person is dealt with case by case and my case didn't qualify for a refund and most cases don't since we all should have seen the renewal information. Don't call her, it's not worth it.

I have tried several times to cancel my membership on the classmates.com website, but it does not give you the ability to do this (despite claims, there is no "remove" button). You can only fill out an online request form and they have never responded to this. I conclude they don't want anyone to have the ability to stop the automatic annual renewal fees. Each year for five years now, my credit card automatically gets charged $39 renewal fee and I can't stop it.

I got billed on my credit card for $39.00. Called Classmates.com and told them I wanted to cancel, and that I did not know they were going to charge my credit card without my knowledge. They said they do not do refunds. It is crazy that they can automatically take your money without your knowledge.

In order to find out who signed my guestbook, I took the bait and signed up for 2 years gold membership. I was unaware of the automatic renewal (probably in the small print that I didn't read), so when I got my credit card bill I called. They refused to refund. So I disputed the charge with the credit card and they appealed it. So I am stuck paying for $59 for something I have no use for.

Have tried repeatedly over the last 6 months to cancel my account, however, the website does not respond - advising to try later. Other attempts seem to go through, but no email confirmation. Now the auto renewed via my AX who has just alerted me and advised that the actual charge has not yet be made/approved and they will contact Classmates. Dispute pending. How unprofessional of Classmates to make it, so very difficult to stop/cancel memberships. They need to be aware of the adverse reactions.

$59 (if AX can't stop this charge) and lots of lots of time/frustration. I feel "chained" to them and can't get out of it. Shame on me for giving them my credit card number in the first place. Auto renewal is great, but it should be as easy (online) to xxl as it is to sign up!

2nd Update: Well, I received a notice from my bank yesterday that they were the ones who credited my account. I'd called them when I first found the unauthorized charge. They gave me some paperwork to fill out to file a Dispute Claim and a phone number to call to get a claim number. All I did was call and get the claim number; I filled out the paper word but hadn't gotten it back to the bank to fax in to the 'mother ship' to start the claim process. I must say I'm fairly ticked off my bank is eating this charge and not Classmates. I think I'll send Classmates one last scathing email. I'll have to call that number and talk to Laurie and ask her to delete my account because manually, there's no way to do this on the site. I hope this site goes down hard at some point.

I got an email saying someone was trying to contact me and join "Gold Member" for $9.95, so I did. I was never notified that it was coming up due and they charged my card on file $39.99. I contacted then and they said I am stuck with the cost of a gold member due 9/10/10. I ask them to take me out of there system. I want my profile removed. I'm on a budget and can not afford the cost. I would have never signed up if I new this is what they pull and auto pay to my charge card.

They charged my credit card, without my authorization, $39 to renew my membership that I never asked to be renewed. I've requested multiple times for a refund. At first, they said they have a no refund policy, then they offered a partial refund followed by an offer of a larger partial refund when I said I wanted the entire amount back. It looks like enough of us have had this problem to justify a class action suit. None of us will make any money from it, but it'll cost them a bundle for their predatory practices.

I can't seem to get a correct phone number for Classmates.com. I am trying to cancel this account because I listed the wrong school. I graduated 55 years ago and I could only remember the school was near Lexington Ave and 68th St. in NY. I couldn't find the school listed, but remembered it was a school taught by the Dominican nuns so I thought they changed the name to Dominican Academy. Just recently, my son helped me find my old school name and I realized my error and tried to correct it, but could not get through to them. I now find they are charging me again without any authorization. Please help me get rid of this account.

I, too, got my refund and an email confirming that my membership was canceled and profile deleted from Classmates.com on October 1, 2010. I used a local telephone number to reach them, I spoke with Laurie who was very helpful. She refunded the $39, said she would delete my profile, and the two credit card numbers they had of mine. (Yeah, they had two. Visa gave them my new credit card number! ) She also agreed to cancel my membership. I am still not pleased with Classmates.com, but I'm sure glad to be rid of them.

I only have the phone no. for these people and have tried a number of times to reach them with no luck! This is a rip-off. I too was charged by auto deduction on my credit card. I did not authorize this and tried to reach them to ask for a refund. I realize that it's not very bright to give card information, but I trusted them and look what happened. Clearly, there are many of us with the same complaint. This fee may not seem like much to some, but it is to me, and the worst of it is being ripped off! Please help us.

I posted a few days ago, as I'd had an unauthorized charge for $39 dollars. I sent two scathing emails through their "Member Support" function. I received two replies from different people, each apologizing and essentially saying there was no refund, and nothing they could do. Please feel free to contact, and enjoy Classmates Gold. Well, I checked my account online this morning, and lo, and behold, the $39 dollars has been credited to my account! I wasn't about to give up, because the second email I received was not satisfactory.

Bombard them with emails demanding resolution!

About September 9th, I was automatically renewed and charged $39 to my credit card. I fussed. They say they are crediting back a portion of the charge, but refusing to credit the entire charge. I've asked for verification if they have removed all information about me from their system, but they refuse to address this. I asked how my account was changed from manual to automatic, but they refuse to address this. I feel like I've been ** by Classmates.com.

After Classmates billed me out of $39 for an annual gold membership that I never requested or signed up for, I filled out and mailed an affidavit to my credit card company to challenge the unauthorized charge. I included my two emails to Classmates as well as the URL to this site to support my claim. As a result, two weeks later I received a refund of the full amount.

I deleted my profile and photo from the Classmates site. Why would I pay $39 just to see who signed my guestbook? When I first complained to Classmates, they told me I had signed up for automatic renewal and that I could change it to manual. Yet when I checked my profile, I saw that it was already set to manual renewal. Did Classmates change it? I believe they did. I urge you not only to fight for a refund from your bank but also write your state attorney general's office to complain about Classmates.

I was billed for $39 on my Visa account for a renewal of Classmates I did not request. I called their so-called customer service number four times and stayed on line 15 minutes each time. There was never an answer only an annoying message repeated every minute. I emailed them and asked them to cancel my membership, delete my profile, and refund the $39 to my Visa account. And they refused. They are unresponsive.

217 complaints in a couple of months! Wow. Well, me too. I had an old gold account which was deactivated and switched to free in 2008. Bingo. On the 28th of this month, they charged me $39 (which is btw four TIMES the current price of $29 for two years.) Well, I went back to their site and yes, my account showed up as free and no automatic renewal of any kind was mentioned. So I called them to dispute it. They refused to do anything. I went back to the site, and lo and behold, right after my dispute call, I was suddenly a Gold member with a manual renewal! What a total rip off! I've disputed this with my bank. I've completely canceled any relationship with Classmates.com. This sure smacks of fraud to me!

I cancelled Classmates months ago. Today, I noticed that there has been another $15 membership fee debited to my account. I have not asked for nor do I want another membership. I'm asking that they credit my account with the unauthorized amount of $15 immediately. Thank You.

They charged my bank $39 in renewal fees when I never agreed to such a thing. I sent an email and requested refund and cancellation, with no reply. I found a number to call (206-301-5900) where I complained for five minutes with him saying that they would cut the rate to $9.95 and I said no. I told him that every other company I know at least pro-rate when cancelling a service. He put me on hold for two minutes and said that they would prorate at $38.68, which is what will be refunded. Please call that number and demand a pro-rate to get most of your money back!

They stole from me. Thank God, I had funds to cover at the time but if I hadn't this would have been devastating because I am an unemployed laid off worker. This should not happen to anyone else!

On 18 Sept 10, I received an unauthorized payment of $39.00 on my Visa account. I spoke with a rep at 206-301-5900 (Emerson) who said that they have stopped future deductions (?).

I am complaining against the auto renewal fees which were not asked for or warned about. There is no customer service and I cannot get them to cancel my account. They used a credit card that I did not even have when I set up the original account. My original had been changed due to fraud and I am still trying to figure out how they got that because I ** sure didn't give it to them. My advice (and I have already done this) is to email their advertisers and ask them to spend their dollars elsewhere as we are all leaving Classmates.com in droves.

All of a sudden I noticed a $39.00 charge deducted from my bank account by Classmates. I never signed up for any such fee. This is some kind of a big scam by Classmates.com, and I cannot find any way to contact them.

I am trying to cancel my membership with Classmates.com when my 3-month period has expired. The membership runs from 8/10 to 11/13. All roads lead to dead ends. I am not happy because they said my membership would be automatically renewed.

I had the same bad experience that everyone is talking about with these rip off artists. They offered me the Gold membership for $9.95 and a year later they billed my account $39 which I never authorized. This company should be shut down not just sued. I want my money back and would like to start another class action suit against this company. Please contact me about any further information you need to get the suit started.

I signed up for the gold membership after finding out a few of my old high school friends were also members and yes, if they jumped off a bridge I would too. Anyway, I began to be billed for an add that had popped up in the pop out sign up form. I specifically answered no to all the trials. I'm not crazy, just stupid. Okay so I begin to be billed by two different companies swearing I signed up for them. I then tried contacting Classmates.com for bounce fees and the recurring years charge of $39+. This went on for months.

Add me to the list of those billed by Classmates. I dealt with them 3 years ago after a $9.95 gold membership. I declined the offer to sign of for some service I can't remember. A few months later, I got a $49 charge for this service and an announcement in my inbox of my membership! I went to "Member Help" on the classmates site and complained. The charge was removed. That was 2007.

I have since, not signed up for Classmates "gold' membership. At that time, I checked my account settings and set renewal to 'Manual'. Guess what? When I checked today after seeing a $39 charge on my account, it was set to "Automatic Renewal"! I never have any auto pay or renewal. I'm way too much of a control freak for that. I contacted my bank and had to take my lunch hour time to get some forms to fill out (Dispute Claim) and will have to return it to the bank for them to fax. They say it takes 10 days to get the charge off the account. Right now, the charge is in "Pending" state, and per the bank it has to clear before they can file the claim. In the mean time, I have revisited the Classmates "Member Support" and sent a very disgruntled message about this charge.

If you do have a (free) account there, sign in, go to Help, Member Support and scroll down past the 'topics' to 'email us' and write your complaint. It worked for me in 2007, and I'm hoping it will again. In the mean time, I'll continue with the dispute claim as well. Then, I shall cancel even my free account and be done with them once and for all. This is just insane.

I got baited into the $9.95 gold membership last year. I setup my profile with "manual" billing so I wouldn't get re-billed. Guess what? Yesterday, a $39 charge from them showed up on my debit card. They tried to bill me on 09/05 not once, not twice, but three. Count them three times in a 10-minute span. Since my debit card is the prepay type, the funds were not there. Each time they tried to bill me, I was charged a $3 decline fee from the debit card company for $9 total. I guess they thought money would magically appear on the second and third tries. This happened again on 09/16, another three times in a 10-minute span for another $9.

I finally got through and spoke with Tracy. I said I did not authorize the charge, did not want the membership and wanted a refund of the full amount. She told me there wasn't anything she could do because my account was on automatic. I told her it wasn't when I signed up, I made it manual so I would not be charged and they had changed it to automatic. I then asked to speak to her supervisor. She then told me she would put the charge back to the $9.95 for another year and refund the difference. After talking to this fencepost for another 5 minutes, I reluctantly agreed. Something was better than nothing. Then I asked for an $18 refund in fees I was charged by my card company each time they tried to re-bill and were declined. She said they were not responsible for the fees charged by my CCC.

Again, I asked to speak to her supervisor. She put me on hold and came back within 3 minutes and said the $39 would be refunded within 15 minutes. I asked again about the $18 and again, she said they were not responsible for the fees. I said they were responsible. If they had not tried after the initial decline, I never would have been charged again and again. That was hours ago and still, no refund. Put me on the next class action list.

I got an email from classmates.com and opened it. It charged me $39.00 and I didn't even join. They took it out of my account without me knowing! I closed that account a long time ago. This is called stealing!

I was charged $39 for a membership extension for a membership cancelled a year ago. I was charged $9.95 for a free membership at the time. I was able to contact someone at 206-301-5900 this morning. Though I had given him no info, he knew my name. He told me he would cancel my membership but could not refund the fraudulent charge. I have never logged on to this site but the charge was against a charge card that was opened this May.

Personally, I have only been scammed out of about $50, so far. I expect to be charged again. I would cancel my credit card but that doesn't seem to work. They have access to account numbers you have never given them. $50 is not much, but there are millions of us--enough to pay their previous multimillion dollar court settlements.

I cannot cancel and keep getting billed. There is no way of getting a hold of anyone in this company.

I signed up for a free, but limited, membership on 9/8/2009. I was immediately charged $9.95. I decided it was a cheap lesson and never logged on again. On 9/8/2010, I was charged another $39 for an unrequested membership extension. They charged a card issued since my last visit.

I signed up 2 years ago for a 1 year Gold Membership. Period. I hardly used the service, not worth the money. Now, I find out they've deducted money from my account twice since then, most recently for $39, for what? I tried to cancel my account, get refund, now I'm in the same spiral of endless ** that everyone else is writing about.

I want my money back. When is the next class-action lawsuit?

I had requested last year to remove from their automatic billing system and to cancel this service. They said they would do that. Guess what, they didn't and billed me again for something I did not want. Today, I spoke to Scott from classmates.com and said there was nothing he could do to reverse the charge. I had requested to be removed from automatic renewal and I too removed myself from automatic renewal last year and I checked today and they had me on automatic again. Again, I have checked off to be removed. This is a big scam.

Without notice, Classmates.com debited my account $39.00 for a one-year subscription. Last year, I paid a $9.95 promotional fee for one year. Classmates was supposed to contact me to find out if I wanted another year's subscription at regular price, which they did not do. Now Classmates will not honor my request for a refund. When I originally paid the $9.95 fee, I did this over the phone with a debit card. I did explain to the customer service representative that I did not want recurring charges. Now, I feel I have been wronged by Classmates.

I was automatically charged $39.00 out of my account which I never authorized, and got online and saw that this has happened to many people. I can't get through to them, and am trying to get my bank to void the transaction. Someone needs to do something about this.

There is no way I can email or write them. No matter at what hour I call, the recorded message says it is "outside their working hours." I do not wish to be billed $39 every time they chose to do so. I do not wish to be enrolled in their business. I do not wish to receive emails from them. How do I get them off my back?

Classmates.com took money out of my bank account without telling me. I discovered it when I was checking my bank balance online. I guess since I paid for it the first time with my ATM card online, they just used it again to renew my subscription without even asking me. That is totally out of line and wrong! Now, I can't pay a bill I wanted to pay. Fortunately, I did not write any checks thinking I had that much in my bank account. But it is going to ruin my credit and the bill will get bigger with the interest added.

Last year, I signed up for Gold Membership on Classmates.com at a discounted price of $9.95 a year. I just got my Visa bill that shows they just billed me for $39. I tried to cancel my account and get a refund for the balance. But I was sent a form response email that says I signed up for auto billing and they won't give me back my money. I see lots of complaints now. But how do I get my money back?

I am very elderly and find it necessary to rid myself of all subscriptions. Classmates has made it impossible for me to unsubscribe. Apparently, once one subscribes, it's forever. They have listed me with a "Gold" membership for a duration of two years (I doubt that I requested this). Now I'm afraid that when the "charge date" arrives, I will get slapped with more than I can handle. I just want out.

The message I get when I request my password is "Sorry, we do not have enough information about you to verify your identity. Contact Member Care for assistance or try registering again." However, when I tried to do a new registration with the same email address, it give me a message that this email is already being used. Duh, Classmates, I could reset if you guys would answer my emails.

I don't want to be associated with the company. They don't care about the customers and that's enough for me.

My credit card was billed $59.00 without my authorization. I remember signing on 3 years ago, but did not think I signed up for auto renewal.

Without my authorization, I was billed $59.00 for auto renewal. I tried to have them take off the charge but they wouldn't.

Without my authorization, as well as many others, they have charged us a $39 renewal fee. When we try to cancel the subscription they have made it difficult to say the least. Seems as if we get the runaround.

Without my authorization, as well as many others, they have charged us a $39 renewal fee. When we try to cancel the subscription, they have made it difficult to say the least. Seems as if we get the runaround.

Without my authorization as well as many others, they have charged us a $39 renewal fee. When we try to cancel the subscription, they have made it difficult to say the least. Seems as if we get the run-around.

When I originally signed up for this service, which I found less then I had expected, the fee was not $39 a year nor do I recall any mention of a $39 fee upon renewal. I do not wish to renew and have found it very frustrating trying to cancel as apparently has others in the same predicament. I have read other consumer complaints online and feel something should be done about this. I do not recall ever being asked about automatic renewal.

Classmates.com automatically billed my credit card for another year and refused to retract the charges after I told them I did not wish to renew. This is poor business practice to "steal" money from your customers.

I upgraded to Classmates Gold on 9//20/09 for one year subscription at $9.95/yr. I did not authorize them to renew automatically, I had planned to cancel membership on 9/19/10. When I checked my credit card on 9/19, they had billed me on 9/18/10 for $39.00. I never saw a $39 figure when I renewed in 2009 and never authorized automatic renewal., They were extremely rude when I called and asked for a credit and to cancel my subscription. They told me I was renewed, I could do nothing about it and could cancel any time I wished, but would not get a credit for the $39. This company has pages and pages of complaints on Classmates.com, a scam website and several others for the same problem I had. They did this without permission and I feel that they have scammed me and many others. I would like to see some kind of legal action taken against this company, and I hope you can help us do something. Thank you

Signed up in January 2010 for a promotional cost of $9.95 for a year. For the last month or more, I am being denied full access to the website to see "my messages" and "who signed your book" and they are prompting me that if I want to see them, I have to join. I am already a member and they are obviously short changing me or have some incompetent bookkeepers.

Classmates automatically billed my credit card $39 without our authorization. I am one of hundreds of people across the country who are fighting this. Classmates.com claimed that I and others authorized them to automatically take this money via our credit cards. I never authorized them to automatically deduct this amount after our year's $9.95 deal was over to be a Gold member with them. I don't believe in pre-authorizing these things and I hope someone higher than them can put them out of business!

"This is how we do business." No wonder they can stay in business, they can keep your money because it says after you sign up it goes to auto renew, unless you change it. Well, what if you don't change it or don't know about it to change it, they won't give you money back, even if it was caught within a 10 day period. Any return policy is within 30 days anywhere else. Save yourself, don't sign up at all.

I have unsubscribed from their service at the early part of the year. I have written them several times to stop taking money from our account. A total of $15 every three months seems to disappear from our account. When my wife looked at a bank statement, she noticed where the money was going. This has caused me to bounce several checks and now, once again, this has happened. I hope you can help in this matter. We have contacted our bank and are in process.

In approximately 2003, I joined classmates.com after about a year, I cancelled the membership. About a year ago, they sent me a promo deal to become a "Gold Member" for under $20.00, so I went ahead and rejoined. After several months, I went to log on, and was unable to do so, there was a pop up that explained I would have to pay an additional three dollars or so in order to have an additional service, it made me mad. I tried to bypass this pop up, but was unable to do so. Consequently, I was unable to access my account. I went to call them via their contact information, of course there isn't a phone number, so I emailed them for support, they never returned the email, so I let it go and swore never to do business with them again.

Well it didn't matter, they billed me for $39.00 anyway. Today I was balancing my bank account online, and I see a $39.00 charge pending for renewal, something I never authorized. I was so **, I called there Seattle office after getting their billing number magically. They explained that once they had billed the account they would not credit it, something they say I agreed to when I read the terms & conditions. Well, I am here to tell you, that any company that has no regard for it's customers, and refuses to even consider that they are at fault, is a poorly managed business, and I hope they bite the dust in the long run. I have since filed a complaint with the BBB, and intend on telling everyone that will listen what poorly run company Classmates is.

Classmates.com and MyLife.com have put my info online without my authorization. I never rejoined them and they are claiming I did. I have an interview tomorrow morning and will be on TV about these sites. It is time that people should be aware of these scams and I am doing this for them as well as me. And Truste did not help me this time.

Add another name to those who were automatically charged on their credit card without their approval. I do not wish to renew with this sleazy organization and feel they are really scamming the public. They charged $39 to my Discover card on 9/19/10 without my knowledge! What can be done about this? It has really upset me since I have to watch my pennies carefully!

I'm an elderly in process of setting my retirement and cannot afford for greedy big company to cheat me out of $39.

received my M/C statement and had 39.00 charge I had not authorized. I disputed the charge and proceeded to call the Co. only to discover they had recording stating I'd reached them out of their normal business time and contact them on line for answers to all questions. Did try online and most confusing mess to try and accomplish anything.

Finally found place to write email questions. Tried that to no satisfaction. Tomorrow I'm mailing copy of my original 2009 letter from them with copy of Dispute Charges today and my rather fiery letter to them regarding their tacky unauthorized debit to my charge card.

I'm 83 years old and it was real boost to increase my bloodpresure to discover they were running a scam and I had been taken. I will not give up. Will keep annoying them daily. They need to be hit with a blanket lawsuit for fraud and should be shut down.

Scammed me for automatic renewal and caused me to have a overdraft charge of 37.50 besides, they refused to refund my money and of course can not show me where I ever signed up for "automatic renewal" what can be done about this? I have spent some time and effort to rectify this situation, to no avail, like all the others in the class action suit.

They took $39.00 out of my checking account without my permission. When I emailed them to cancel, they would not cancel my "membership". I just want my money back; I don't ever use this sight. I am very strapped for money right now. I barely have enough for food, and gas to get to work. I can't get my prescription filled because I don't have the money now.

They charged me a renewal amount of 39. I called and said I do not want to renew and take all my info off your site. He said he would be more than happy to remove my info but I will be charged the 39 and that is their policy to remove my information. I said I am not paying you 39 for a service I am no longer using and when I tried to get into my account it was locked. How are you charging someone to remove their information? Also he said I could not get a refund because they had already billed me today. My renewal date was today, don't you think it s funny they renew you at 3Am, who is up to cancel at that time of the morning and do they even answer their phones cause on their website you can only contact them by email. This company should be sued for unethical business practices.

Classmates.com automatically renewed my subscription. The automatic renewal was in the fine print which I did not read. Aron told me to go to the site and change the billing from automatic to manual and the automatic charges would stop. I followed instructions and I don't know if it would have worked as that credit card has been canceled.

I very seldom use my credit card and the automatic billing was the only charge that month and less than two weeks after the charge, someone was using my credit card number to make purchases online. My bank was suspicious and contacted me. When it was determined the charges were fraudulent, they canceled my card and are forwarding me another one. I believe someone at Classmates.com stole my number when the auto-bill was initiated on 9/5/2010. Anyway, there will be no more auto billings to that card as it is gone. I suggest to all those struggling to get the billings stopped to report their cards lost and have new ones issued.

This company is ripping people off by automatically charging their credit cards and debit cards when it was only authorized for a one time use. I called the company and their attitude is basically too bad and that they will not refund my money. I believe they are scamming the public.

As with tons of other people I've read about, they auto-renewed a subscription I don't even remember getting. When I called to cancel and request refund, the rude lady states that membership dues are non-refundable. Well, I will be disputing the charge. If enough people do this, the banks and credit card companies will get tired of it and do something.

In Sept 2009, I paid Classmates 9.95 for a one year membership with my credit card. I would not have knowingly signed up for a renewal. In Sept 2010, a $39 renewal fee showed up on my credit card for the "Gold" membership.

I never signed up for a "Gold" membership to begin with and certainly not for a renewal. I contacted Classmates.com to cancel the membership and they told me the membership fee once charged could not be refunded. It is all a scam!

Classmates.com auto renewed my subscription. I have financial issues at the moment and need to save $ where ever I can. They will not let me cancel the subscription. That is not right. I should be allowed to cancel.

I'm being charged by Classmates.com for another year. I never gave them permission. They are accessing my AmerisBank Account. No address is available for them, no phone, only online address. The charge is for $39.50. I have not approved it. Thank you for helping me.

They say that I automatically renewed my subscription to their site. I absolutely did not and they have not been able to show me where I did. Of course. What now? They also made my bank charge an overdraft fee of $37.50 because I did not know that they were running a scam and did not have the funds available for something I did not know about.

I received my charge statement and discovered a $39 charge from Classmates.com without permission. How dare they access anyone's charge card or even fail to send a notice of their intent and a valid option to opt out of this. For a site I barely glimpse at, what do I have to do change credit cards so this will stop or continuously go through this every year? What a sleaze company!

They took out $39 from my checking account and I didn't want to continue my membership. I have done everything they have on their web site to cancel my account but nothing works. I am going to my bank in the morning and see if I can get something done that way. There isn't anyway to call Classmates. It seems like there is no customer service and this is a scam, in my opinion.

I originally agreed to a one-time payment of $4.95 for a month access so I could evaluate the site. They then began charging me $15 a month for their gold membership, which I never agreed to. I have tried at least 20 times to contact them and finally reached a rep. I asked them to cancel my account. They said they did, but I continue to keep getting charged. I have submitted a block from my credit card company. This was never authorized. They have charged me $45 over the past few months.

For everyone that has had problems with Classmates.com, I have some phone numbers to call for people that have been scammed by this company. Classmates.com's numbers are 206-301-4600 and 206-301-4123, and their parent company (owner) is United Online,Inc. in Woodlawn Hills, CA. and their number is 818-287-3000 (office of the president).

I noticed that on 9/14/2010 I had been "automatically charged" $59.00 for a 2-year Gold Membership. I immediately contacted my credit card company on 9/15/2010 to dispute the charge and contacted classmates.com that I had not authorized this debit. Their response basically states, "Sorry, you can change your billing settings for the next charge in 2 years, but this payment will have to stay." I never authorized automatic billing! Scam, scam, scam!

I have tried without success to unsubscribe to classmate.com. They automatically have set their site to take a yearly subscription fee out of my checking account without my permission. I would like to cancel this subscription, but you can not even email the site. When you change the renewal to not approved it automatically goes back to "Yes, I approve yearly subscription renewal." They just did this again.

Please inform me what to do. Sites like this are sharks. Especially when you think the are legitimate. I would appreciate any help I can get. Thank you. I would like my money to be replaced back in my checking account.

I received my bank statement on September 15, 2010 and saw that an unauthorized amount of $39.00 was taken out of my account illegally by Classmates.com on September 12, 2010. Last year I got a one year subscription to Classmates for $9.95 and I was not planning to renew my order. I phoned the number that was on my bank statement for classmates and spoke to a man on the phone. I was adamant, and insisted several times that I get my money back because I had not given them permission to renew my account. The man said that they would not refund my money back and I told him that I would be making a complaint against them with the Attorney General and the Better Business Bureau.

He then said, "I can refund $29.00 back to your account if you take out a new order for $9.95." I immediately refused and requested that I get all of my money back. I asked a few times to speak to a supervisor and he refused. I gave him my phone number and he said that he would have a supervisor phone me before end of this business day. I immediately phoned my bank and had them to cancel my bank card. I will also meet with back representative to sign a fraud form and see if I can get my money back if Classmates.com does not place it back into my account. From this day and forevermore, I will never deal with Classmates.com. This company should never be trusted and should be sued in court system.

I tried unsuccessfully to unsubscribe and I see from reading the rants from many people that Classmates doesn't make anything easy or possible that goes against their business model. Obviously, they want my name to remain on their site as it forms a small part of a critical mass needed to give their site legitimacy. Please assist me to unsubscribe from their emails and remove my name from the Fairfield Island elementary school (Chilliwack, British Columbia) site. Thank you.

Add me to the list of people snared by Classmates.com's version of bait and switch through auto renewal without any notice of impending charge of $39.00. I have disputed the charge with my credit card provider but at this point, I don't know if I will prevail in refusing to pay. I'm out $39 depending on Visa's response. I would also have to put up with another year of ** come-ons from Classmates.

I was charged an automatic renewal charge of $39 without my consent. I found a website **, and discovered that I am not the only person, to which, this has happened to. The economic damage is $39, and unauthorized use of my credit card (one I don't use much). Thankfully I checked my balance online and caught it before it went past the payment due date.

I joined this group many months ago. I never was satisfied with it and tried to terminate my subscription. I did it through e-mail address: **. I tried to contact them many times and never received an answer. As I did this over the computer, I have no physical address. They have been charging my checking account $19.95 twice on the same date for the one account. I cannot contact them because my bank says if I agreed to it on the internet, then they have no control and don't know who it is from. I would like my money back, which they have been charging me. Thank you for you time.

On 9-12-10, $39 was taken from my checking account via my debit card from Classmates.com for automatic renewal. I had only signed up for a $9.95 special for one year. When I called the bank on 9-15, they said I had to call Classmates.com first for a refund. And if they would not do it, I could file for a refund through the bank. Scott, employee **, at Classmates.com stated they would not refund after the renewal date. So, tomorrow I will be filing a fraud statement at my bank, "Federal Regulation E". What a rip-off of a company!

They renewed my account and charged my visa without my okay this year. I do not use their services anymore and have not in two years. I would like my money back. Thank you.

I canceled my membership a year ago, yet they charged my checking account a $39 renewal fee, saying it is an automatic renewal even though I phoned and canceled the membership a year ago. I never authorized an automatic renewal. I had to cancel my VISA card to keep from them withdrawing money without my permission again. They will not refund my money even though it was an unauthorized charge.

Classmates.com, what a scam. I signed up for one year for $9.99. They automatically renew membership after one year for $39.00. I knew this and tried to cancel online and by phone to no avail, of course. Therefore, I closed my credit card so I would not be charged. The credit card company put it through anyway. I had to fight with them to credit my account which they did after speaking to a Classmates representative. Never again. Beware of this scam, don't sign up.

A year ago, I signed for a $9.95 trial membership for a year. Yesterday, I was unpleasantly surprised with an automatic electronic withdrawal of $39.00. I contacted clasmates.com and they refused to return the $39.00 on the grounds the original trial membership carried a clause that the renewal would cost $39.00. What a scam! Had it not been for my line of credit, I would have had a bounced check. We need to band together and do a class-action lawsuit, which is the only thing they'll understand.

Classmates billed by debit card without authorization, for $39, for an annual membership. Before then, I was offered a gold membership for $19 a year that I could sign up for at my pleasure. Now Classmates, in a bait-and-switch tactic, insists that I signed up for automatic renewal, which is baloney. The company refused to reverse the charge. They are thieves!

I signed up for membership to this site for $9.95 annual fee and was surprised to find a $39 charge to my MasterCard on July 8, 2010 which I neither agreed or consented to. Is there no legislation in place to protect consumers from this practice? I had no intention of renewing this subscription and I have since gone to the site and saw under membership information that someone had slipped in automatic renewal under membership renewal. I emphatically state this was not done by me as I would never agree to such an exorbitant fee for such a marginally interesting site.

The credit card company advised me to contact Classmates.com to request they refund this money and to discontinue this practice but there seems to be nowhere on this site where a subscriber can do this. I did change the membership renewal from automatic to manual but I have no guarantee that I will not be billed again by this despicable outfit. My credit card company will not screen this charge in future so I have no guarantee that this will not recur.

Like many others, I have read about today, I too, have been charged $39.00 on my credit card for a renewal I never authorized for Classmates. I did at one time sign up for a special they ran a while back for $9.00 but at no time did I tell this outfit to renew my membership. We finally, after a 1/2 hrs wait online got through to a girl names Jennifer, who, after much haggling and explanations, offered to credit our account for 1/2 the $39.00 charge. We told her to go ahead with this rebate but to definitely cancel our membership next year & mark my account with a do not renew note!

Just read CM just settled a 9.5 million dollar class action suit. Boy, no wonder they are putting these $39 charges on people's charges. We are ending up paying for this lawsuit. Also read CM has another class action suit pending for not obeying the Federal & State guidelines regarding people's privacy. Let's all get out of this Classmates thing & put our money an time to better use! Actually, O have found CM makes many mistakes as to what high school people graduated from amongst other ridiculous mistakes. Leave Classmate's for your own sanity!

Damage Classmates incurred: They, without my permission charaged my credit card $39.00 for renewal. They did agree, however, to credit my card for half of this fee. Hope they live up to their word. I'll see next month if they were sincere about crediting my bill!

This company enrolled me in an unauthorized Gold membership on Sept. 3, 2010 for $ 39.00, which I did not give permission for. I called them and was on the phone for 15 minutes before I was able to speak to anyone. Then, I was told that I could not have my money back, but that I could use their services until September of next year. I explained that I do not wish to use their services and that I wanted my money returned to my account. They refused to return the money. This should be illegal. I am in need of a class action information against this company.

I agreed to a one yr trial at $9.95 but called to cancel in May 2009. Since then, Classmates has still been sending email and I just realized taking money from my bank account 8/30/10 was $39.00 I have called xxx-xxx-xxx, xxx-xxx-xxxx and xxx-xxx-xxxx and held as long as 20 min but have yet been able to talk to anyone. They just read comments from satisfied customers but never come online.

I filled out the application online at Classmates.com searching for my junior high school yearbook, which cost me $9.95. I never heard anything from them. It has been a year and I would like a refund.

Classmates.com gave me a trial membership for a year and then set my account up for automatic renewal, which I was unaware of. Their Gold Membership is, in my opinion, not worth $39 a year.

As in all the other complaints I have read here, my checking account was charged $39 on 9/7/10 and I did not authorize this or set my account to automatic renewal. I can't find a phone number to call and the one on the bank statement is to some poor guy who has been inundated with calls and he is not the company. What can I do? Change my bank account at my inconvenience?

I too, like so many other people, have been charged $39.00 on 9/3/2010 by Classmates.com without my permission to my Visa. I will be filing a dispute with Visa. I never would have given permission for an automatic renewal. I only subscribed because it was $9.95 for a year which has proved to be a big waste of time and I never would have given permission to renew automatically! Who in their right mind would ever do that?

Last year, I was charged $39.00 for renewal. When I complained, they said to change renewal to manual, which I did, immediately. They charged again this year and when I complained, they proceeded with "change to manual" renewal, which I had done the previous year! This is a blatant and fraudulent business practice!

I changed my credit card info for automatic renewal and the old card was charged anyway. I did not receive a notice, but my ex-husband (owner of the card) notified me. I asked that they credit his card and charge mine, they would not. So I cancelled the membership, but I can't remove the profile myself.

The loss of money is trivial. The embarrassment and dealing with my ex-husband is not. If the data is not secure and it seems from other complaints it's not then what's the purpose? The company cannot institute global policies that damage their customers.

I got hit for a $39 non-authorized membership charge on 9/3. I went up to their site, logged into my account and was horrified to find that all my privacy and payment settings had been changed from the last time I was up there! They changed everything back to maximum privacy for personal info, and back to "manual" for renewal from "automatic-credit card deduction" where it was!

Looks like someone up there has hit the "reset" toggle on everyone's account from all the complaints! I called during their normal hours, and got a recording saying I was not calling during their normal hours! What? I am going to dispute this!

A $39 fee for 1 year renewal was charged to my Visa card without my knowledge or authorization. I never signed up for auto renewal ever. There is no phone number to call them. I see from other people online that a lot of us are having this same problem.

They get you in for $9.98 and then hit your account for $39.00 every year after. You can't cancel your membership when you want to; they make you keep it for another year while keeping your money. I see they are doing this over and over. I don't feel that anyone should be required to keep a membership they don't want. I asked in writing to cancel and refund my money. They refused and are charging for another year.

On Sept 7th, 2010, I noticed a $39.00 charge on my bank account from classmates.com. I purchased the classmates.com last for $9.95 on a trial basis for 1 year. I never asked to purchase it for another year. Tried to call classmates but you get a phone message telling you to use the website. After exploring the contents of the website, I see that they automatically charge your account for another year and it's not refundable. This was done without my consent and it is a shame that this classmates.com is so dishonest. I hope that one day legal action will close this website down.

Classmates.com auto-drafted a fee of $39.00 out of my account without my authorization. When I contacted them, they said that my account had an auto-draft authorization on it, but I was never made aware of the option and it was a default setting not a selected setting. When contacting Classmates.com, I was denied a request by me to get a reimbursement of the $39 fee. My checking account was debited the $39 and almost caused an overdraft.

I signed up two years ago. Then, last year, I thought I would upgrade to gold membership for $9.95. I then made sure that my account was not set for automatic payment. Now, a year later, I get charged for $39.00 and cannot get my credit card to remove the charge. They also gave me number to call Classmates.com which is disconnected.

9/6/09 for $9.95 had year with classmates.com after year would or could continue for not sure m must have been $39.00 because they took 39.00 from my bank account number they got from me on 9/6/2009. I did not want to continue with them. However they have my money and say I can't have it back. This is because they say I told them to take out next time auto. This is a sucker deal, get $9.95 and hope you don't say anything and hit it again next year for $39.00.

I know I told them this but they have the control or better yet my money. This is why people get fed up with everyone and it's just a few like them that make it bad for all. It's just $39.00 dollars but if you hear on the phone they have over 40 million, give me a break, just wonder how many thousands get screw by them and just roll over and do nothing. The physical damage is simple. They play on people that are usually just trying to get along in life. For $39.00 I realize you won't help me, but please take note and see the pattern. Thank you for having this on internet.

I canceled my membership a couple years ago. Today, 9-8-10, I see a charge on my credit card for $39.00. I reported it as fraud and my card was canceled. Beware if you have ever had a membership with this site. I also received a class action notice naming Classmates.com.

Last week, they charged my bank account $39 for a renewal I did not want or authorize. I've read many other accounts of this happening. I have asked for a refund and immediate termination of my membership.

This is a complete scam as I know I had the setting for automatic renewal set to off. I can see here by all the complaints about this over the last few days that Classmates.com just got super rich. Something needs to be done about this. This will end up overdrawing my account as it was not an expense that was intended with my monthly bills.

I was also charged the $39 renewal fee. After sending a few notes asking to have my money refunded and them refusing, I finally sent a note suggesting they might be in for a class action lawsuit, that I had my account set to "manual" renewal, and that I thought it was a scam! I got an email this morning from Venita (at membercare@mc.classmates.com) stating they were going to immediately refund $38.79 to my account. I will see if they do.

On 6 September there was a charge to my bank account for $39.00 from classmates.com. I neither ask for nor did I authorize this charge to my account.

I was checking my bank account and came across an unauthorized charge of $39.00 from this site. I called my bank. They gave me their number. I contacted them and they were no help at all. They said it was for automatic renewal for a membership that was long ago cancelled. I never received any kind of invoice reminder of the payment, bill, or any other correspondence from this company in over a year, telling me this was going to happen. I am very upset that these companies think they can just take the little man and drag him through the mud. I am a father of 2. And the last thing I need is some company taking money from my family anytime they want. I put a dispute in with my bank. If there is anyone who wants to get a class action suit against these companies, please contact **.

I, too, on Sept. 5th was charged to my account $39.00 for whatever. I don't know because they never sent me a bill. But I will go to BBB with this. This is outrageous. My bank will be notified in the morning and I will stop this payment. I copied all the letters and will be turning this in. This is plain **. Stop before it's too late. You have a lot of very bad people right now and this is stealing.

They billed my account $39 for membership without authorization. I just want to let everyone know that after at least 7 emails back and forth from classmates.com, I received my refund. Just keep after them, give them sob stories and you will get your money back. Keep insisting you want your money back. That is what I did.

They charged $39.00 for a subscription renewal that I am sure that I did not authorize.

My credit card was charged for this product for another three months without my authorization. The contract I signed with them didn't have this "ongoing" charge in an obvious site. When I was charged, it was next to impossible to actually find a person to help me cancel my membership. To be in business since 1995 seems rather lengthy to me for not having an actual logical place to cancel a membership. Why should a person have to search and search some more to cancel an online product?

For 2 years, Classmates.com has automatically taken money out of my bank account. I canceled the subscription at least 3 times. I do not use this account nor do I visit it other than to keep trying to cancel the account. On at least 3 occasions, they have caused my bank account to be overdrawn because I didn't know they were taking this money out. Somebody please help me. Thanks.

This company automatically renewed my membership without my knowledge or approval. Now, they will not refund my $39.This company is a rip-off. Don't get involved with them.

I saw a pending charge on my checking account for $39.00 from Classmates.com. I did not authorize this charge - I have no idea how they got my checking account information. I called Classmates and spoke to Rebecca (after being on hold 15 minutes). She refused to credit my account and said this charge is an annual renewable charge of which I was not aware.

I then called my bank and they refused to delete the pending charge and said after it posts to call them back. They did not sound hopeful. I thought if they removed it while it was pending, it would take care of the problem. I am on a fixed income and cannot afford the $39.00 charge. I advised Rebecca to cancel my membership immediately and advised her I was contacting you and the Attorney General of Oregon. Is there any way I can get this charge removed and have them destroy my banking information they seem to have?

I am only one of thousands being screwed by Classmates.com because of their automatic renewals. I also found a $39 charge pending in my bank account for a renewal I didn't authorize. Of course, not caring about customer service, they refuse to refund any charges. Their fees are "non-refundable" and your "only recourse is cancellation." Sure. By then they already have your money. I would be more than happy to join a class action suit and see them driven out of business. I would not settle for anything less than the $39 they owe me.

Approximately one year ago, I subscribed to Classmates and paid the fee via debit card. Today I noticed a pending charge to debit card of $39.00. I did not authorize this transaction. I took the last $60.00 to my name and deposited it in my checking account. Checking online to see if the amount had been posted to account, I noticed the available balance was $21.00, not $60.00! This was due to a pending charge of $39.00 from Classmates.com. If I would have known that was on there, I would not have made the deposit. I have spoken to the bank. Unfortunately, they are unable to do anything at this time. The man at the bank gave me a phone number to call (Classmates), but it is a recorded message. I am also unable to locate an address. If you could suggest a way to rectify this matter, please contact me. Thank you.

Email said Classmates were searching for me. I fell for it. Signed up for gold membership. On sign up page said I could cancel any time. Wrong. Tried four times. Short time later, I'm signed back up but from their end and my account was switched from manual to automatic. So I contacted bank. Changed card number. They only got $$10.95 but now they have my email address and snail mail address. When next pay date comes around about a week. I'm on social security, 66 years old, bad eye sight. I expect they're going to drive me to a stroke trying to collect another $10.95. I wish someone could stop these crooks. "It's just wrong" what they're doing. Could I join group class action suit? Can't afford attorney or I would sue them myself. Alone, lonely, sucked me in.

Today, my membership was set to renew and I wrote to cancel. They will not let me cancel it until this date next year. I stopped the auto-renewal today. I took my credit card information off the page and they still said that I cannot stop the service until 9/6/2011. They also said that my membership was $9.95, but they have put a hold on my credit card account for $39.00!

I had a 39 dollar charge on credit card that I never subscribed to. I was offered free trial around 3 years ago and canceled it. This charge come out of nowhere.

I was just reviewing my credit card statement online when I noticed a charge of $39 from classmates.com. It was charged to my account without my permission. I am going to attempt to call my bank to see if there is anything I can do. I will also try to contact classmates.com to see what if anything they can do. From the looks of what others have reported, it does not look good. I am also going to cancel my account with them. They are not worth the money, and a rip-off. I hope they will pay for what they have done. It is really a shame!

Classmates attempted to charge my credit card for $39 for an unauthorized renewal. Fortunately, my Visa card fraud department denied the charges but permanently froze my card number and it is irrevocable. I must now wait 10-14 business days for a new card and then notify all vendors I deal with on a regular basis of the new number. Add to that the inconvenience of being without a valid card for purchases of anything on line or at local stores. It is a terrible inconvenience for me as a primary caregiver for a neighbor. These people must be stopped and victims reimbursed for the hassles imposed on them.

They have taken $39.00 from my checking account via my debit card without authorization. I did not renew or plan on renewing this subscription. I have been unable to get a refund. Your help is greatly appreciated. We are stuggling financially and this was unexpected and I am currently in the negative in my checking account.

Classmates.com is ripping me off illegally. They charged me $39 to my credit card while I don't even have my credit card information on file with them (according to their online account when I logged on to investigate on my own). How ironic and bizarre is that? I'm going to sue them for making unauthorized charges--for a service I didn't sign up for. How would I know if they are keeping my information securely? I don't even have my credit card information online with them. How did they get my information? This is fraud.

To the staff at Consumeraffairs.com, thank you for your immediate response to my complaint. Classmates.com canceled my membership and refunded my account that day. I really think that your publication helped expedite things along quickly for me. Until then, they were rather cold-hearted and rude but they changed their tone quickly with the quick results of my media campaign. I appreciate the help that consumer protection groups like yours offer to the general public. It sends a powerful message to corporations that otherwise take advantage of us.

I just found out from my CC statement for August 2010 that there is a charge of $39 from ****. I enrolled with them and canceled that years ago. I don't even know why they would charge me unless they have proof. I disputed through my credit card and keep watching that. There is a class action lawsuit.

Like everyone else on this site, these ** at classmates.com took $39 from my credit card without my authorization. They refused to credit it back. Their service is **, and I want nothing to do with it. I intend on contacting the State Attorney General, BBB, and every scam and blog site on the net. I will make sure it costs them more than the 39 bucks they stole from me! It is amazing to me how these ** are allowed to continue operating. They need to be shut down. A class action lawsuit also needs to be pursued. How many other people have been victims to these criminals? Please help me!

I tried talking to anyone regarding the $39.00 annual automatic charge, but to no avail. It is not only highly misleading, it was also originally offered free. This is a very dishonest company, with dishonest personnel to boot. I don't think the owner even has a conscience.

I will, as soon as possible, close this account that they are using. This situation has caused much stress, as well as financial frustration. I have two serious illnesses. One pulmonary embolism, and a bad heart. It costs me over $500.00 a month for medications, and that is just with the co-pay. We also have a daughter, and four children critically injured in a car rollover crash this last June, and it takes all we can do to make it. I just want my membership stopped because we are also disconnecting our internet, also because of financial stress. I hope someone can stop this illegal action, and false representation.

My credit card was charged $39 in March for a Gold Membership renewal, I did not agree to. I immediately wrote to Classmates.com requesting a refund, but they refused, only telling me to cancel membership before next March if I didn't want to get charged again. On 9/2, (6 months later) I received an email from Classmates.com saying I had a new signature in my guest book. Out of curiosity, I logged onto the site, but the signature was blurred out and a note told me I could see it if I signed up for Gold Membership!

I pulled up the email from March and forwarded it to Classmates.com pointing out I already had Gold Membership, but wanted to cancel it. Today, when I came home (9/3) and logged into my email I had a message from Classmates.com thanking me for signing up for my new Gold Membership! There was another email from Classmates.com telling me I had two trial memberships. I called my credit card company to tell them not to pay this company another $39, but they just told me I would have to dispute any charge after it was made and suggested I might consider changing my credit card number. I really don't want to have to do that. I just want to get out of Classmates.com!

They took $39.00 out of my credit card account without authorization. I am on disability Social Security, and only have so much money for bills. This is cutting me short on necessary bills. It has really upset me.

I paid for a membership in 2008 ahead of my high school reunion. Today, I had a charge on my credit card for $39. I called them immediately and they said I signed up for "automatic" renewal which I never do. They must've charged my card last year too without my knowledge. They refused to refund my money, but did say they would refund it partially by changing my membership from "gold" to basic. This is a huge scam! They are ripping everyone off.

I, too, was recently charged the $39 fee from classmates.com. I did not even expect it. I budget my accounts also. And it has caused insufficient funds for me. I know I did not agree to this and I also know that they don't deliver what they say you get on the gold member services. I want a phone number for them, but can't find it. Emails from them are pre-typed. I won't give up. I am sick of being scammed.

I had signed up for 3 months and they have automatically renewed my membership and taken money out of my bank account without my consent, which has cost me an overdraft fee of $35.

Classmates.com charged my bank account $59 for an automatic two year renewal! My first call was today and they refused to refund the money but offered me a one year membership instead. I refused and expect a call tomorrow from a "supervisor." I will fight this on principle in addition to the money.

I am being billed for this service and have not had any contact with them for years. Please help me cancel them out.

I have told them repeatedly to stop sending me e-mail but to no avail. Please help me with this. I am over 70 and I can't take this continual harassment.

My 'trial' membership abut 3-4 years ago with this site proved to be farcical. There was one contact made with a person actually in my graduating class. I have yet to get the messages classmates claimed was on my message board and those listed as 'looking for me' were people I had never met or known from classes long before me and those who came even after I left Galveston!

This is a farce and a scam big time. I personally doubt that anyone gets anything out of it. I have asked on several occasions to be dropped completely from any of their lists since I keep getting emails from them. Apparently, they ignore my responses or have a base in Iraq or Iran where no one speaks English! Most people I knew in Galveston have departed there long ago, are dead, or have actually made no effort to find me, as I have relatives still living in the city! And a friend or two who know exactly where I am and those places I have lived for the last 62 years!

Remove my name from any and all records having any remote connection with this site! I have never paid one dime to them but they still keep contacting me about someone unknown to me looking for me! Scam named Classmates! Just tried to submit my complaint and the site would not allow me to do it!

Classmates.com charged my bank account for 39.00 for renewal fee. I called them and their response that I agreed to automatic renewal when I joined classmates.com. Since this is an account that I keep a small amount of money in, it over drafted the account by .92 cents and was charged an overdraft fee. Plus it reflects on your credit rating, so, now I will close this account that I have had for years, just so it does not happen again. Overdraft fees, embarrassment, and credit scores.

Classmates charges $39 to my bank account without authorization. They told me that I had a Gold account from 2008 and that they would not refund it even though I never authorized that charge!

I too was automaticly chcarged for renewal on Classmates.com. After many e-mails and phone calls I was reinbursed. What a hassel but it was worth all the effort

I would like for my service to not be renewed, but I can't find a phone number, an address, or any other form of contact to stop this. They automatically renewed, and I want it to stop. Please advise. Thank you. They are taking my money each time they renew.

They charged my checking account $39 last week. I want this refunded. I have not been a member for several years. Please look into this for me. It is 10:30 a.m. and no one answers their phone.

In August 2009, I paid for a 3-month membership for $9.95 and immediately canceled the automatic renewal option. I had dealt with them before and knew about the automatic renewal. On August 27, 2010, I was charged $39 for a one year renewal. This proves they are fraudulently billing as if I had not canceled my membership. The renewal period would be November 30, 2010, one year after the initial 3-month period. They fraudulently took the month from my account.

I want to unsubscribe to Classmates.com. How can I remedy this? I will keep trying.

Classmates.com also charged me the $39 auto renewal fee. I protested by email. It was a fruitless exchange of words. I will file an Atty Gen complaint in their state plus try calling when they reopen tomorrow. They can keep my 33 cents for 3 days the charge went undiscovered, but not my $39 ! Scam artists is correct! I'll continue to fight. I hope a class action suit gets going! Count me in!

My checking account was automatically charged a renewal fee. I have been told that there are no refunds and if I don't want to be charged again next year, I need to opt out of the automatic payment option, which right now I can't even find on the website. It seems they make it difficult to opt out. I also believe that many people like myself would appreciate a reminder that $39.99 is about to be taken out of their account. I am taking time off from work right now to take care of parent dying of cancer. I could use that $39.99 right now!

Was charges $39 without prior notification that a payment would be withdrawn from my bank account even though I was planning to drop the service as it is not doing anything for me. I asked for a refund and bank charges to be covered but they refused. I am looking for legal help and it looks like another class action suite might be the way to go.

I'm concerned how these guys even got my credit card number. I never signed up for anything from them, not at "trial", nothing yet. I was billed for $39.99. Couldn't reach anybody by phone. They had me on hold forever. Mainly my concern is that my credit card number is somewhere I did not authorize.

I was automatically billed for $39.00. I haven't logged on to classmates.com, but I have been receiving numerous emails from them telling me that someone has looked at my profile. I never asked for automatic billing.

I did not authorized payment for this renewal. I disputed it with my credit card account but they would not remove the charge. I am trying to cancel with them, but the phone number they listed is not is service.

I too was surprised to find that classmates.com had charge my credit card. I am in the process of checking to see if this practice is legal in the state of Connecticut. I did not see anything that lead me to believe that this was an auto renewal deal. I am insisting that they refund my $39.00. I can't remember the last time I used it. I will be very angry if my money is used to supply another year on something totally useless to me.

I did not sign up for a gold membership, and it was taken out of my account. I hardly ever get on the site so I did the free one. I am very upset about this and I want something done about this.

they took $39 out of my checking account without my permission. Somehow, my payment was changed to automatic. I had it set to manual and I was never billed last year. There are a lot of people complaining because they say that there is a no refund policy and I have noticed that everyone started complaining in August. It must be everyone's renewal in August 2010. They need to be shut down; they are causing a lot of problems. I cannot get my money back even though I canceled.

This website automatically charged my credit card $39.00 for another year of service, after my "special introductory offer" expired. I never authorized the renewal. They have a little hidden area in the account section that if you do not change, their automatic (default) button to manual it automatically renews your subscription without you knowing about it until it posts to your credit card. **. They need to be sued again! I'm moving to a new home and every little bit of income is important. I wouldn't mind if they would remind people that the expiration of account is about to take place and ask if you would like to renew. I do not!

I was also charged an unauthorized renewal fee of $39.00 on the 23rd of August. I have always kept my account at manual not automatic. They had to have changed it and from what I have been reading this has happened to quite a few people. I contacted them by email several times and told them I did not authorize this and want a refund, they refuse saying I agreed. I assure you I did not. I seldom use the service and now will not ever. They are scam artists and if you can get a class action suit going count me in.

Classmates.com drew $39 out of my checking account for a renewal I did not authorize. This account was an account that I used to bill payment only, thus I did not have the $39 subtracted in this account and it cost me another $35 for an overdraft fee. I contacted them and they would not refund. I think something should be done about this. I know many folks to whom they have done this too and now I am out $74 because of Classmates.com which I will never use. Had I had any forewarning, I would have had my bank return it. I am a single person who cannot afford to be shelling out $74 for a site I did not authorize.

I had a fee of $39 deducted from my checking account by classmates.com that I did not authorize. I sent numerous emails asking to have my $39 refunded. They say that I enrolled in the automatic renewal which I did not. I do not use their web site and do not wish to use their web site. I receive many emails saying "someone is looking for me", in truth, there is no one looking for me. This is a fraudulent website and needs to be shut down. They should not automatically charge people without a warning, giving that person the chance to decline. They set up auto renewal without authorization, this is illegal! By their automatically taking this amount out of my checking account, my account was overdrawn. I want my $39 refunded.

I was charged a $39 renewal fee which I did not sign up for nor did I use the service. I called and talked to Rebecca who deleted the auto renewal but would not credit the $39 until I told her I was unemployed and that other checks I wrote would bounce. She talked to her supervisor and they made an exception for me. Scam outfit.

Credit card for unauthorized renewal in March. I called them directly at 206- as soon as I got my statement on April 26th. Spoke with Alexis who assured me that a credit would happen and my account closed. Hours of my time, phone calls, letters.

It's an automatic renewal ad not authorized. They would not refund the $39. I asked that they be removed, since I cannot get into my account; I forgot my password, because I no longer use it.

Another one caught in their scam. Their default is automatic renewal, which was noted in a very fine print. You have to dig through their website to find the button to eliminate the automatic renewal. Then, a $15 three-month renewal charge appeared on my credit card. I worked through my credit card company, but Classmates.com won't budge. They are crashing and burning--Facebook has seriously harmed their business, so they are desperate and using these unethical practices to get as much money as possible. They continue to lure you in by implying that people are looking for you. Out of the nine signatures on my Classmates page, only three were in my high school class--I have no idea who the others are!

Last year, I signed up for Gold Membership and chose the manual renewal. Didn't use much, very boring. On July 31st by chance I was online checking my checking account and see a $39 charge from Classmates.com. I immediately tried to contact them, waiting 45 mins. on hold ended up being disconnected. Looked up my account and found that they had put my account in automatic renewal in which I again changed to manual. I deleted my credit card and my ATM from my account. I emailed them and told them I did not want to renew. No response from my email.

About two weeks later, I get a bill from my Visa Credit Card and Classmates.com charged my credit card $39. Now I've been charged twice. Went online and found that my credit card information was back and automatic renewal was back. I again emailed them and finally got a response of basically thanking me for signing up and if I go into my account I can choose "manual" for next year. After numerous emails they are stating that they can only see one charge. My bank is now working on my ATM charge and they also have a copy of the Target Visa Credit Card charge to back me that I was charged twice. This company is a major scam. I want all of my money back.

I thought 2 months ago, I had cancelled this dubious service only to find out it had worked. On the 18th, I again started to cancel and was finally able to complete it on the 19th. The 19th was the last day of my current period. During the cancellation process which is long and involved, they renewed my account for another 3 months. This is a cheap trick to get a little extra money and since they weren't authorized to charge until the 20th, improper. Want to get back at them, contact the AG from their home state and file a complaint. They seem to have a sliding set of practices to suit them, not the users.

I discovered this morning (August 21, 2010) after looking over my account that there was a charge of $39.00 from classmates.com. This charge came as a surprise because I have not used the account or been a paying member in quite some time, a few years to be exact. This charge is 100% fraudulent. I did not and would not have authorized Classmates.com to debit my account. I have not even logged in to the account in years. I've tried to reach Classmates.com by phone all morning and however, I continued to get the recording that says I'm calling outside of their normal business hours. It just says 8am-5pm PT. I'm assuming it's daily because it doesn't state any specific days of operation.

My debit card was authorized for a one time fee for their service. They changed their classmates billing format, retained my information and charged a renewal without my consent or my authorization. This service is no service at all. My account was billed $39.00 and I had to take a half day off work to go to the bank and fill out the paperwork for fraud against this company. I contacted via email and by phone to no avail and I am still waiting to see the results of my complaint.

Talk about a scam, I checked my account and found out that Classmates.com was taking money out of my account without my permission. I went to the bank and stopped my card. I then called Classmates.com and talked to Trisha. She said it was nonrefundable. I guess if you do not want to renew your membership, they will do it without your permission. That is so wrong, it's stealing! And they can get away with it.

Two days ago, I found on my statement a charge of 59.00 for a renewal with classmate.Com. I had an account in 2006 and I never renewed after that. But I called them to have my money returned back to me and they refused. So for these years, they take and don't even send you a notice by e-mail that they will charge you every two years and you can't do anything about it. I have been throw hoops, because they are in Washington state and I'm in Florida.

They automatically renewed my subscription without permission or notice. I called their customer service number xxx-xxx-xxx and informed them that they are getting numerous complaints and it's in their best interest to credit my account. They credited almost all of it but $0.12 cents. It was prorated since I check my account on daily basis! Don't wait to contact them. Get your money back!

Classmates offers a reduced price for a subscription then when the subscription runs out, they automatically charge your credit card at a greatly increased price without your knowledge or consent. You do not know they have charged you until you see the charge on your monthly bill. It is a scam. The individual amounts are small. But collectively it is millions, I am sure.

I pressed them everyday, but I got results. It is a scam. They deducted a few dollars from the $59.00 they charged my credit card...pro rated. But I am happy to be done with them. Bad business practices.

I had join classmates.com for 2 years and I could not check the people who responded to my emails that I sent. Maybe, every blue moon. I would like start a class action suit against classmates.com. Now, they say my membership has expired. Help.

Misleading renewal terms. They sign you up for automatic renewal by default and then don't notify you when your renewal is up. I had my credit card number changed and their charge still went through because they pre-authorized it when I signed up. There's a no-refund policy. And their service is crap. There's little if any useful information available and the site is all advertising.

I emailed the fact that I did not renew my membership (gold) for$39.00 or let them use my bank account for this reason. They said I would get a new password to contact them with but no response. I called the bank closed the account, since they used my account without my knowledge or notice.

Classmates.com automatically renewed my membership from 2 years ago, with no notice / warning whatsoever. One day after the charge, I noticed it online on my credit card account. I contacted them immediately and asked them to refund it, as I did not wish to renew. They said no refunds. I am disputing the charge and have filed a complaint with the BBB.

My BMO Mastercard was billed $42.21cdn. for renewal that I did not ask for or authorize. I have informed BMO who said they can not re verse it. Suggested I phone Classmates. Tried that but no one answered the phone.

I took the trial plan and I was not happy with it's service and after 29 days want to cancel it, and it took forever to get through. Then it was too late and to 3 months to finally get it cancelled but I still had to pay. Now they hit my account with out authority and I have to pay again until I'm able to cancel again. They just help themselves to people's accounts. I started to panic. I had my account counted for and almost had over drafts

An automatic withdrawal from my bank account for $59.00 was deducted and I have informed them that I do not want their services as it is a hoax and not worth what they claim they are doing. They are taking advantage of folks signing up for the service and there is no communication that they are going to renew the service. They will automatically withdraw the money and then will refuse to give it back. I do not have the funds at this time to spend on frivolous expenses. My job will end in October and I actually forgot about this service as it has been two years since I actually got this service. They do not do offer what they say and actually, is a fraud taking money from unsuspecting clients.

Classmates' phone number is **. So many people have commented that they couldn't find a place to contact them. Hint: make sure you can document that you called them and get the name of the person you talked to. I have had the same problem that most of these people had, being billed for services I did not want. When my credit card was billed for a renewal period, I immediately called Classmates and asked that the charge be reversed. Yeah, good Luck! They flatly refused. So, I called my credit card company - Wells Fargo. They gave me a conditional credit but rebilled me when Classmates convinced them to charge me for the renewal. I looked up this website and was shocked that some have reported canceling the service but were charged anyway.

Is this a new kind of slavery? Wells Fargo told me to "write a letter" about the dispute, the fact that I had no access to the site, even though Classmates had my $39 for the renewal period. So, I had gone into their bulletin board and warned others to keep track of their renewal date so they don't get charged for unwanted subscriptions. That may be the reason I'm banned. I have alerted people I know to cancel now if they don't want the service. I'm worried now that I have read that Classmates have sold personal information. I guess I'm naive, but it hadn't occurred to me. There's too much on my profile I don't want distributed to unknowns.

Where is the class action lawsuit against Classmates.com and their over billing practice? This is a no-brainer win for some lawyer. My case is the same listed by others on this page, about the automatic billing practices. There is no way they should be able to get away with this fraud. Classmates.com is getting rich by defrauding the public, and where is the FED watchdog when you need them.

Charge me $15. Have no reason as to why. No way to contact them. Please take this money off my charge card and delete me from classmates.com.

Originally (I suppose it was in Aug of 2009), I subscribed for a one year trial membership to Classmates.com. It cost me $12 (USD). I was disappointed from the start, but they continued to share my email address with some of their "other" companies. I had fully expected that my membership would just run-out in Aug. of this year, but noticed that a $39 (USD) charge had been entered against my Visa.

On checking it out, online, it was clearly from them. I contacted them, and was told that I hadn't "cancelled" my membership, and that this was the charge for an additional year. They apologized and told me that although they couldn't "reverse" the charge, that they had indeed now cancelled my membership, and it would run out in August of 2011. They said that there was nothing that they would/could do about it.

My situation reads like the rest. I joined in 2008 for an upcoming class reunion. I am financially strapped and would have never authorized an automatic deduction from my account. I canceled months after the reunion but found a withdrawal on my bank statement from Classmates.com the following July. I immediately contacted customer service (you have to search the Internet for it, They have no contact information on their site) to which, my access to Classmates.com was terminated and my money not refunded. (Shame on me) Now another year later and another withdrawal was just made by Classmates.com.

I provided account information from my bank statement but I am totally getting the runaround. I sent a very complete email that provided any details they might need to cross reference my account and I keep getting replies from a "service" rep named Aron, who keeps asking me to log in to their site to cancel my account. Of course, I can't! Additionally, he keeps asking me to provide details that I have already provided in previous correspondence. Something is terribly wrong here! What can we do to get our money back? I'm living paycheck to paycheck because of medical bills and it terrifies me that they could have charged my account and caused a landslide of overdrafts. Help!

Classmates sent a bulk email advertising that there was someone looking for me. At their site, I was offered a two-week upgrade for $15, at the end of which, I could opt for an annual membership. I just checked my credit card statement and they have charged me for the $15 introduction and the annual membership, a total of $56. This organization is clearly a scam.

I called up to cancel the trial subscription to Classmates.com & I was told that I didn't cancel. I was charged $39.00 for another year. I have no way to prove that I did cancel. No one gave me a confirmation number or anything like that.

They debited $59 from my checking account and said it was a two-year auto renewal and they refuse to refund or credit my account. I have only been on that site one time. I sent a complaint to the Ohio Attorney General and have contacted my attorney. I am also filing a report with my bank as I did not authorize this!

II have on multiple occasions unsubscribed from emails from this website over the last 2 years yet they continue to send me emails. Last year when they billed my card for membership, I contacted them to stop my membership. At that time, I changed my profile to manual renewal, checked it 6 months later to find it back to automatic. This summer, I noticed another membership charge. After writing to them multiple times, they said no refund' but did cancel my membership. I contacted the bank and had them stop payment on the fee.

On August 4, 2010, I received a call from American Express Security. There was a questionable charge on my American Express card by Classmates.com online in the amount of $59. American Express denied the charge. I told American Express that I did not make this charge. I told AmEx that at least 5 or more years ago I was a member of Classmates.com, but have not renewed my membership since then. They do have my American Express card number on file. Classmates.com online tried to make a fraudulent charge on my credit card and should be charged with a crime. Thank you. Credit Card Fraud.

My problem with Classmates.com is a serious breach of privacy that they seemingly understand but do nothing about. It could even get someone killed. First, I have posted over 25,000 messages to political-oriented Usenet discussion groups (through Google.com) for over 12 years. It is a slice of cyber space where there is much bickering and feuding going on, and I have acquired many personal enemies there.

I am one of two separate users on our home PC and I log in under a separate MSN email from my wife's. Yesterday, when I was surfing under my own Google and MSN account, I entered a classmates.com link that someone had posted in my favorite UseNet discussion group. This happened to be a classmates.com link for a regular poster there, that doesn't like me very much, and would love to have something (like my identity) to use to cause me grief.

Maybe not he himself personally, but he knows if given the right information, there are those out there who may really be crazy enough to do so. When I clicked on that link, it took me to his homepage on classmates. I'm not a member there so I didn't notice until the 2nd time that I went in, but at the bottom it said "visited by Susan **". That is my wife! Not me! She is an active member of that website (which I wasn't even aware of). So for some reason, her name is appearing on another classmates member's homepage, even though I was not logged into her MSN account on our home computer or their classmates website.

How can these people allow this to happen? You'd think they'd know that there are other people in the same household who have separate accounts on the same computer. And those people shouldn't have to worry that they can't even use their own personal log in and email account to surf the net without leaving a cyber trail from someone else in the house who just happens to have an account with an irresponsible outfit like them.

Their system is apparently carelessly using our computer's IP number to ID all of us when we go to these pages, instead of using our own individual user ISP email accounts or classmates.com account.

The bottom line is, I can no longer post under my own once-secure user name anywhere on the net without living in fear of who will see "Susan **." if the link I go to is in some way linked to classmates. If some of these people on Usenet get my wife's name and city thru classmates and there are plenty of crazies. They can put that info together with any other little tidbit that they may have gleaned over the years and either track us down or at least find out where she works and harass us in some way.

This is totally irresponsible for them to connect systems and people in the manner. And an obscure box to click to take away what should have never appeared without that person's express approval in the first place (like them manually entering their own name and number themselves? ) is not enough to thwart situations like these. I was blind-sided and run over by these people in their rush for personal success. And it might yet get worse before it gets better.

I would love to be a part of any class action suit being filed against Classmates.com for any unfair billing practices. I haven't used it in over a year, yet they deducted $39 for membership. I saw it posted to my bank account. I called and wrote, said "No refund". I wrote and told them, "you can see, I haven't logged in for well over a year," they wrote back, "tough luck". I hate being bamboozled and then being treated in a condescending manner.

They billed my account for $15 per month which I did not authorize. Please have them stop and refund me. Thank you. I am retired and in my 70's. I do not have money for this type of foolishness.

I have clicked on their "unsubscribe"at least 50 times. They continue to send me their garbage every day. I do not want to be on their mailing list. There is no way to contact them to take me off.

On February 2009, I discovered that classmates had been charging my account for 4 other companies that I didn't authorize. I called and cancelled the 4 companies and classmates on 2-13-2009. I received cancellation notices for all but classmates. I just found that classmates charged another fee of $59 for a two year membership without any notification. Upon calling them they said they had the right according to the agreement that I accepted when I signed up. They were able to find all of the info about the other companies that they cancelled but not classmates. The even told me that they are separate companies and that when I called in last year I couldn't have cancelled my classmates account because they are not affiliated with each other.

My issue with this is that they shared my personal and financial info with other companies without my consent. And if classmates.com is separate company how can they look on a computer screen and see when I cancelled the other accounts. If I was to do this in the financial industry I would be fined and lose my license to do business. They are getting away with theft and are very aware of it, this needs to stop!

My partner signed up for their basic service, but the site wouldn't work for her so she canceled it. The bills kept appearing on our credit card statement. I phoned them and a lady decided she would refund a portion of our money. When I got heated over that, she passed me to a male who refunded our money. No contact or use of the service since, then lo and behold, another sneaky bill on the credit card statement. If you go to their site, you will not find a phone number to contact them anywhere on it. Pure scam.

Just beginning a protracted effort to see what can be done. Banks aren't usually helpful telling us to contact them directly. Lawyers are too expensive and not really an option from another country. We may have to go to all the trouble of changing credit cards just so we can stop them stealing from us again.

I am very disappointed with classmates.com. Not only have they released personal information but also my account numbers as well. Shame on them. I don't know how anyone can sleep at night knowing how they are using people. This is a very bad site and I warn all that might use it. It's very bad.

I have messages on my email from Classmates, etc. I cannot log into my account and now, they told me they cannot find any information on me. I joined Classmates early in 2010. I hold a gold membership account. I updated my computer to windows 7 and since I had forgotten my password, I made a simple request and their page is full of nonessential clutter. I have not been able to get anyone to really take my complaint seriously. I have a tracking no.#**. I have submitted my name, my DOB, my old high school, the year, city, etc. I have a number of email messages on my email to answer or explore and cannot log in. My request was simple and they have made it very complicated. Did it occur to the personnel that maybe someone deleted my account? I am irritated that I opened this account with good faith and yet, I cannot receive a new password. I would like some results please. Thank you.

I have experienced all the horror stories that I have read about on your site regarding Classmates.com, and still for three years, I was unable to contact them or use the services I was unwillingly paying for. I recently, however, found a phone number where I could contact someone in customer service. I called them and after waiting on hold for about 15 minutes or more, I was able to talk to a gal named Traci. I told her I was unable to log into my account for about 2 and a half years, but my automatic renewal from my checking account was working fine.

She offered to terminate my automatic renewal which I agreed to, and I then asked her to send me an email confirming what she was doing which she did. I will find out in April of 2011 whether or not I accomplished anything. The following phone number is the number where I was able to contact customer service, 1-206-301-5700. My damages were simply $117.00 and complete and utter frustration. I just feel violated and helpless.

I was looking for a friend over a year ago. Pretty down and out on my luck looking for a job, I saw this free ad that with just a couple bucks, we can find anybody kind of thing. But I couldn't get through, the website would not work. Next thing I knew on 7/22/10, this outfit has charged my debit card for forty bucks. I am just a poor schmuck that lives from check to check. I have to use my 80 year old mother's address just to have a place to get mail. This computer was a gift.

I signed up for the free version of classmates a few years ago. I was just interested in being a sport and leaving my name there for anyone in military or high school to look at if they wanted to browse through the past. However, the guestbook feature had blurred images of who signed it and it appeared that a goofy ex I had dumped a while back had signed it but I could not be sure.

Since I did not want to be associated with her in any way, when Classmates sent me a cheap offer to sign up for gold for a year, I took it for the sole reason that I wanted to see for sure if it was her and then be able to delete her annoying stalk posts. Apparently, I could not do this as a free member. I asked classmates to remove my profile from public search engines and not use my name. I just used my first initial everywhere except with the payment to make sure. They did for a while, but recently I found that they went and read from my payment history, as I did not have the credit card on file for repeat billing, what my first name was and reposted my availability in search engines via full name.

I've seen where narrow-minded people insult members of Classmates for allegedly falling victim to scams while pursuing foolish goals. To me, these people sound like trolls from Classmates trying to oversimplify the case as the fault of all customers. The site outright cannot be trusted. The class action lawsuit is not enough.

Unknowingly I had become a gold member of classmates.com after a "free trial", but I let it continue being billed for $15.95 quarterly. When I found some old friends I attempted to send them messages via the classmates.com site; however, the messages never got thru. While I was attempting to send these messages, I, without my knowledge and consent was set up with a membership to "privacymatters123" and I started to get a monthly credit card charge of $16.95 from them. I had no clue about privacymatters123 and what they were. Having filed a complaint against privacymatters123 with my credit card company, I have since received a credit pending notice, requested an new credit card and removed my credit card info from classmates.com. It took me about 45 minutes checking classmates.com to find my account info and delete it.

My credit card company had been hacked several times and new credit card numbers were issued to me. However the credit card folks accepted the charges from classmates.com and gave them my new numbers so as to not cause an interruption in my subscriptions to organizations like classmates.com. I was livid when I found this out and wrote to them demanding that they never do this again ever!! Meanwhile, my credit ratings have gone down as the reports are termed "lost or stolen credit card" to the credit bureaus. This has happened three times in the last year and a half, twice as result of the credit card company and once at my request, each of these causing a 10-15 point drop in my ratings. The credit rating usually comes back up but it takes time. Classmates.com is a scam that also connects to more scams, go on their site and find your account info and delete your credit card info, do it now!

After signing up for a 2-year subscription, they refuse to send any form of a reminder that you have the $59.00 fee due. This is completely sneaky because who is going to remember the exact date down the road. They also forced my debit card as a payment, with an expired date. This is fraud in every sense of the word!

I have a receipt for $9.95 which proves that I agreed to that amount. They charged my credit card $39.95. I informed my credit card company (Bank of America) that I did not authorize this charge. A few weeks later, Bank of America informed me that they had performed a "thorough" investigation and determined that I owed the full amount. Needless to say, I immediately canceled the Bank of America account and now use Chase. By the way, there is a pending class-action lawsuit against Classmates.com.

All my classmates have the same problem. Somewhere in the fine print, you unknowingly agree to auto renew. After you discover that this is a crappy, hard-to-navigate, ad-filled site and quit using it, your card will be billed with a non-refundable fee. This site is not worth the first year's fee, much less a renewal.

I thought I was signing up for a price of 2.49 cents of 59.00 dollars per year. Yet they took the entire payment out at once and will not return payment. You can never get a straight answer. Please help.

I have been billed for 3 months of a "gold membership" which I never signed up for. I didn't even know anything about it, until I got my debit card statement. They sent me an e-mail instructing me to sign in using my member number to cancel the membership, but I had never received anything from them. No numbers or passwords or anything else ever.

They are ripping people off right and left. I have no idea how they ever got my info. They had never even sent me an e-mail. I have only lost $105, but being unemployed right now, every little bit is important.

When I moved back to Cal. in 2007, I thought I would save my self some money. I cancelled my subscription and have tried to ever since now, I guess. I will call my credit card company and try that. I have been paying for a service that I have not used since 2007 and I can not even get on about $450.00 plus interest of 22% on my credit card.

I looked at their site and someone is posing as me and the year I graduated from high school. How do I stop this false representation? I cannot contact classmates.com and my identity is being used by someone else.

I tried to cancel an account with classmates.com to no avail. In fact, I now receive pop-ups from classmates.com every time I try to search for something. A classmates.com pop-up occurred while I was typing this complaint. If I go from one screen to another, classmates.com pop-up occurs.

How about harassment which is against the law in Pennsylvania. I tried to warn them to stop but it keeps getting worse. Help!

Apparently, I agreed to an "introductory" price when I first signed up that included an automatic upgrade upon the anniversary of signing up. They claim that It was prominently displayed near the "button" that I pushed. I do not recall anything of the sort being prominently displayed. This is a sneaky and deceitful practice. I have requested and of course, was denied a refund and cancellation. "There is nothing I can do" is the response. I have deleted my credit card info and changed the membership renewal status to "manual" on their site. However, I don't trust them at this point. I will monitor them closely from now on. They are a despicable organization and I would encourage others to not do business with them.

I found an unauthorized charge for $39 on my credit card. I called them and got the run-around. They would do nothing to resolve the dispute. We have never signed up for the service, never agreed to join anything. We called our lawyers and they are writing the company, changed credit card accounts and had the credit card company attach the charges so they would be returned to our account, an awful lot of hassle for something they could have taken care of easily over the phone. We are still not sure if they have removed us from their service as the answer given when we requested removal was not clear and they wouldn't give us one.

I have cancelled my account with these guys, and yet, they continue to debit my account without my permission. How can this be allowed to continue to the point where they have thousands of complaints? When do the authorities do something about this crap? Unacceptable! I hope the guys at classmates.com go to prison!

I have canceled my subscription more than once with them and every year, they bill my AX card anyway. It happened again just today for $59.00. I called AX and denied the charge and blocked them from doing it again.

Classmates.com debited my savings account after I signed up for a free trial. I would like for my account to be reimbursed because I did not authorize this. The amount was $59.99. I had money taken out of my account without my permission.

My credit card was billed for $39.00 for a service that I did not authorize. I do not know how they got my credit card number and I was trying to reach them but I failed. I keep getting emails from Classmate.com, but always delete them. I, along with many others, are having the same problem.

They get me to join then won't let me stop. They keep billing my credit card against my wishes.

I just joined this site about a month ago and paid the membership fees. However, I am not able to see anything different than I did before I joined. This site is a scam!

No matter what time I called, the recorded message stated it is outside of their operating hours. My husband is ill with lung cancer and all our monies are needed to pay for essentials.

What kind of question is that? What happened?! I'm what, one of a million or so people who have had trouble with this website. This has been going for over a year, and you can't, or better yet, refuse to help anybody out! Please do us all a favor and drop the consumer con from this page. They recently charged me for $39.00. I haven't visited this site since 8/09/09. I'm floored to see this con is still alive and ripping people off!

I was just charged this morning for Classmates.com. I do not use the site or have gone in there in over a year, and they charged me $39.00 renewal fee. I'm ** and want my money back. I come on this site and find out I'm not the only one who's been ripped off.

The exact same thing just happened to me as all these others have posted -- classmates just charged me $39 for an unauthorized renewal of their gold membership. I would never pay $39 for this under any circumstances, so I also don't know how this happened. I think I may have agreed to a $10 one-time charge to upgrade from the free service to the gold, so that I could check out info. About a possible 49th high school reunion, however, which may be how they acquired my credit card info. But no way would I agree to a $39 charge, so they must have abused my credit card info. To help themselves to a renewal at an extorted, unauthorized, rate!

I'm getting ready to call my bank also, since it's still pending, but it sounds like from what I'm reading here that I'll have no luck. The 800 number that my bank lists, is of no help, as others have claimed; the outgoing message indicates "it's outside of business hours" no matter what time I called, and it directs you to their website for help. I want my fraudulent transaction canceled now and speak with a human.

If I can't resolve this, I'll gladly jump on any forthcoming class action lawsuit! What a scam! Yes. I authorize any attorney to contact me.These people need to be stopped.

This company (Classmates.com) billed my credit card for $39.00 and I have never agreed to have this membership. I don't use their site, and trying to reach anyone by telephone is futile. I have to cancel my credit card now because they have gotten the information and can continue to send unauthorized charges. I wonder if I will ever be able to recover my losses, but I will pursue any avenue that will stop this kind of fraudulent activity.

They have no customer service number and the site is annoyingly slow; the worst on the internet. I tried to call to ask why, but there is no means of communicating with the company.

They billed my credit card for $39.00. I don't use their services and always delete their e-mail every time I get them, which is usually every other day, if not every day. I called my credit card company and disputed the claim; however, they said that it would take a few days to investigate. It's my $39.00 and the unauthorized use of my credit card, so I am impatient. I have never made an agreement with Classmates.com for any billing nor have I given them my credit card number, so how did they get my card number?

I live by a budget, so something unauthorized throws off my whole schedule of payments. When it is on my credit card, I have no recourse other than hoping my credit card company will refuse to pay the charge. I do not seek legal damages other than to be reimbursed the unauthorized $39.00 that Classmates.com extracted from my credit card account and to have them remove me from any further correspondence.

Classmates.com charged my account and I called to cancel today, the day they charged my account. The phone number is their number I got from Wells Fargo Bank. Thanks. I call back the bank to fight this tomorrow because it's pending today. I hate being charged without notice to me and I will not use the service even if I lose my $15.00. Everybody's going to hear it from me.

I cancelled my subscription with Classmate.com last year and now I discover my credit card has been charged for an unauthorized renewal charge. This is a big rip off! And this is not legal. How do I get this resolved? Thank you. I await your reply.

Tried to log on to site and get run around after getting registration # and code. Paid for gold service but won't allow access until I re-apply for gold status. I am very disappointed in the service being received since I have friends I would like to contact but can't.

I've tried to cancel several times online and on the phone, but I could not get through to anyone by phone. Classmates should be easy to cancel at a click of a button. This is the biggest rip off because they keep it going and won't cancel it.

Last year itself, I tried to unsubscribe to Classmates.com even though I was a Gold Card member. I no longer wanted to be bothered with their emails, but they kept coming. In June, there was an unauthorized "renewal" of my membership. I knew nothing about it until after I returned from an extended business trip overseas.

I want this stopped and I want my money back! I just discovered this today and because it is the 4th of July weekend, the business didn't respond. I will keep trying until I get results. This is fraud.

I was charged $39.00 for their services which I did not authorize. I do not want the service and was told in an email that I would not get my money back.

I was a member of Juno and classmates since forever and way before they ever merged . I can recall when Juno first merged with Net Zero back in '01, the complaints I had were horrendous and sent me searching for another internet provider. I had up until that time no spam/time lag/virus issues and all of a sudden I was submerged with problems and poor customer service.

I have been a non paying member of Classmates since it originated and up until 5 years ago I frequented the site with few complaints . Now I rarely show my face there due to the constant proliferation of popups and pestering to get me to join what I already have seen is a scam. I just read on this website about the merger of Net Zero /Juno and Classmates so now it all makes sense to me having seen the parent company United at work all those years ago, when Juno was taken over. It is a shame that when they take over something, they send it down the tubes.

I joined Classmates.com several years ago and a year or so ago, maybe longer, joined as a gold member. Last month, I saw an unauthorized charge on my Mastercard account. When I checked to see the details of my account activity, it showed that I had been charged for automatic renewal of my membership. I did not authorize automatic renewal. What if my credit card had not been in effect?

I joined their service for a year while planning a class reunion for 2009. I had no idea that it would auto renew and was not notified (just noticed a $39 charge on my June 2010 credit card statement). This price was double to what I agreed to pay in 2009. I called to cancel and requested a refund. They refused to cancel the subscription. Said it would be good until June 2011 even though I don't use the service and don't wish to participate. They refused to provide a refund so I'm stuck paying for a whole year of something I don't want.

I too have been a victim of the automatic renewal, and no refund policy of classmates. They are correct, in that it is covered in the terms of service, but if it were anymore subtle, you'd need a microscope. All we can do, is make everyone aware that you know, of this policy, and hopefully, the $39 they got from me, will cost them thousands in the long run.

Few companies operate this way, so, guess I have to take the hours required to read everything, and run it by an attorney, cause you just can't trust anyone to to the right thing anymore! Class action?

In Feb.2010, I received an e-mail stating that I had a message from old classmate from my High School. Going to the website, I found that I could not read the e-mail without giving my credit card information and was offered a free trail to Classmates.com. I viewed the message that was suppose to have been to me only to find out that it was a general invitation from the Classmate.com to join their membership to look for old classmates. I backed out of the website without joining, or at least I thought I had.

I was billed for the (FREE) trial and thought that was the end. But, today I was billed another $15.00. When I called the number given by the billing, I was connected to an individual that informed me that I had entered into a membership that was automatically renewed without notice. I was told that I will not be billed again but the money extracted from my account could not be returned because I had failed to notify them of a cancellation that I knew nothing about.

Joined classmates for a one year trial and didn't agree to automatic renewal. However, I was charge for the gold membership and denied reimbursement on my credit card. I never used their service last year. I would like to dispute the $39 charge on my credit card.

Wookdland Hills, CA. Charging my credit card without my permission.

I signed up for Classmates.com because of the "free-trial" membership. That turned out to be the biggest mistake of my life. Like everyone else they started charging me that $39 monthly fee. I immediately called that number listed on my cc bill, but I got no response, so I called my cc company and had them contact Classmates.com and told my cc I am not paying for this because I did not authorize this transaction. American Express has outstanding customer service and took care of my problem right away. If anyone else has this problem I suggest to contact your cc company right away and let them know these transactions are unauthorized and you are not paying for it!

I subscribed to classmates Gold subscription and I never get it because they have me down for 2 accounts. 99 percent of the time I get the free one that won't allow me to read what I want. they continue to ask me to sign up for the Gold membership. I get harrassed almost every day and I'm tired of it. I have told them about it and they still send it. I want them to stop the free membership.

billed me without my permission, not once, twice. same line of garbage given and same results charges. tried to tell them to remove from classmates. i do not trust them period. seems credit card co is no help

just received a "NOTICE OF PROPOSED CLASS ACTION SETTLEMENT". This whole multi-page "document" feels like a fraud. If you join the class action lawsuit, you will receive $2-3 towards a gold membership. Seems like a bogus way to get people to subscribe their program. Links are provided for the claim forms.

If you don't "opt out" (the only way to not join the suit), they claim that you won't be able to sue in the future. However, they have limited and tight requirements to be able to exclude yourself from the suit. Not being an attorney or having any legal background, I cannot say that this is actually a scam, but my common sense tells me that there is something significantly wrong with it.

My wife has been charged for classmates.com membership for over a year and didn't know it. It renewed on 6/14 for 3 more months, and when she cancelled it today, do they pro rate it and give you partial money back? Heck no. They say that once a charge has been billed, that's it. She has membership until 9/18 instead. I said to them, "How convenient for you." When I cancelled my own membership today, which I didn't realize I had signed up, which was for a 3-month "free" trial that would start billing on the 1st day of the 4th month, they cancelled me immediately, not at the end of the "3 free months". What's fair about these two statements? Anyone? I didn't think so. $xx.yy has been on my Visa statement every quarter for at least a year and I thought the wife had signed up for it. She said no she hadn't.

i tried to ener my credit card data twice and got a system error, then found out they they are trouble. i would like further info about the class action suit, and to know if i should join it. AND WHAT IS IT WITH GOOGLE they are still plastering this scam everywhere.

IF you need to call them, look on your credit card statement and it will list the number. I had the same problem as most of you. followed the steps necessary to cancel and looked at my credit card statemnet and realized that they had STILL been charging me quarterly for an "extra" entire year. I simply got tired of fighting it. I did "talk" to a person via email (Michelle). EVERYTIME I called I got a message stating that "we closed the early today for an out of office meeting"...seriously...everyday for weeks? PLEASE don't sign up for this, Ive worked customer service for almost 20 yrs and I could NOT work for a company that treats there customers like this. It's simply not right.

GO TO YOUR ACCOUNT AND DELETE YOUR CREDIT CARD INFORMATION.

Impossible to respond to an e-mail sent me via classmates.com (one can only put their text in the space provided - not what you want to write.)and now I'm having difficulty cancelling my subscription. They are a terrible cxompany. I just looked on the web and find many are having the same kinds of problems and it is difficult to cancel. From what others have written they keep charging your credit card even after you have cancelled.

Obtained membership a few years back and want to cancel membership. My credit card gets charged with regular charges from them, and I had sent them a request to end my service over a year ago, and they are still charging my credit card. I am going to contact my credit card company, informing them not to honour the charges, and let Classmates.com, come to me with their side of the story.

Additional information: When I first joined Classmates.com I lived in a different city, and had a different internet provider. I have since moved to another part of the country and my internet service provide has changed as well, as a result, I cannot contact Classmates.com on line, as they want me to enter my (old) email address, which does not exist anymore, so I end up going round in circles. Classmates.com does not advertise or provide any toll free phone number to speak to a representative.

I received a $39 charge on my credit card 6/16/10 without ordering anything or authorizing the charge. I want it removed and my $39 back.

My account has been charged for 39.00 and Idid not authoized any charge. Whats more is that I cannot get in contact with anyone to get that charge off my account.

My complaint is the same as everyone else in regards to the automatic renewal membership.This is truly a despicable company out to scam people. Fool me once shame on you, fool me twice shame on me.

June 2, 1009 I authorized a one-time annual "Gold Membership" with Classmates.com for which I paid $9.95 with a Discover Card. On June 2, 2010 (this month) Classmates.com charged my Discover Card with an unauthorized renewal fee in the amount $39.00. In speaking with their representative I was informed that I had accepted an automatic annual renewal option that was non-refundable. I did not, nor do I ever agree to automatic renewals of any type. I am an elderly individual and I watch my limited source of income and expenditures closely. In reading other similar complaints I believe Classmates is deeply involved in deceptive practices if not fraudulent.

I thought classmates was charging a monthly rate and was very surprised when they took all of the money out at once. I tried to dispute this. I tried to cancel immediately and they told me I could at the end of my membership in a year or two. I lost the dispute and I am very disappointed with this service.

I can not seem to be able to block this popup no matter what I try to do.

Have continually asked to be removed from e-mails for over a year. Spoke to customer service. They never removed me per the customer service person's name of Joe H. who just told me this! This is harassment!

Slimey renewal practices! When you join they set up your membership profile for "automatic renewal" without telling you and charge your credit card without your consent. This should be illegal. I asked them to reverse the $59 they charged me and they aren't cooperating. I'm dealing with Capital One now to try to get the fee off my credit card. I may have to close my credit card to get rid of classmates.com! What a sleazy company!

I am really ticked off right now! My Classmates membership was to end on June 19, and I did NOT want to renew, so about 5 months ago I went in to my Classmates account and changed the automatic renewal to manual renewal, as I did not want my bank card charged again. Occasionally I even checked my account to make sure it was still listed as manual, and it was.

Well, guess what, I saw that Classmates charged my bank card $39.00! I went into my Classmates account, and saw that my manual renewal was changed to automatic renewal! I've sent emails to them, but they just tell me it can't be refunded, and that my renewal won't be cancelled until 2011. They will not respond to my complaint about them changing my renewal to automatic and charging my card. So now I'm out $39 for another year of their stupid website, and I will need to have my bank card changed so they can not do this again. PEOPLE BEWARE! What they are doing is out and out Fraud! This is a scam to suck another $39 out of people who are trying to stop their membership.

Got the gold membership, kept it for awhile, decided to cancel (it was billed to my credit card) I contacted them by email requesting cancellation. I think it was maybe $15.00 monthly. They never stopped until my credit card number was changed and therefore they could not continue to hoo dooo me. I ended up being swindled out of around $90.00. Will never be taken in by something like that again!!

I was contacted by my brother today. His boss forwarded him a video of my 1980s highschool picture that had been somehow animated or altered so that I am blowing kisses. With audio effect! Apparently classmates.com has been using an old photo of me on thier banner and pop up ads without my permission. I am ot even a member! Now they have "animated" it so I am suggestively blowing kisses. It was on my brothers bosses google welcome page. As soon as my broter told me I went to thier site and there I am on thier home page. I google searched lawsuits angainst them and pulled up an article regarding a class action lawsuit against them regarding membership fees and in the article there I am again. I contacted several attorneys to find out what I can do to get the animated picture and my photograoh off of thier advertising but they all want large retainers i cannot affors. My husband was severly disabled in an accident 6 months ago and now during his recovery we have to deal wth the added stress of the altered suggestive photograph all over the internet. Can this possibly be legal?

A gold member can email a non-gold member but that non-gold member will never receive the email and paying members only receive emails sent through classmates but not directly through their own email. So what is the service they provide to paying members? NOTHING... classmates.com is older than facebook and they need regulating because of it. They do not provide a service at all.

They have changed the profile to a new one. We all HATE the new change! People have tried to contact the CM office and are not responded to. I liked the old profile. They did not ask us if we like it or anything. The words are tinier, and have to push a button for everything now, instead of everything appearing on the same page when you go to it. We have to pay for this sight! It is NOT fair that we have to pay and accept something we\I don't like!

I just can't seem to take my name off their page. No matter how many true combinations of name, e-mail address...I get the same red-line treatment telling me they don't recognize my answers???

They have tried charging my bank account without my permission, tried them temp. and now same bank different account number, and they keep trying to take $39.00 out of account, and of course my bank will not let them. I never authorised except for the 1 year and now that that time period is up still trying to get funds. I do not want to have to change my whole debit or account with my bank becuase of these liars and thieves.

Classmates.com automatically charged my VISA account for the Gold membership fee of $39 without my knowledge. When I submitted an email to them requesting to cancel my membership and issue a refund to my VISA account, they indicated that they do not provide any refunds to the automatic membership renewals, and that I had agreed to an automatic renewal when I signed up for the Gold membership a year ago. I also found their policy on their Web site which is quoted below. Failure to provide a 30 notice so members can cancel their membership prior to having their credit card processed is totally against current consumer protections, especially since they will not refund a membership fee once they charge your credit card. I'm going to write my members of Congress to request that consumers be protected from this type of scam policy.

I signed up fr a trial and now I'm being charged monthly. I have tried to contact the company to cancel this service, but I have had NO reponse. I am unemployed and need all th cash I have. How do I get the to stop?

I was thinking of signing up the other day for the Gold Membership, but when I saw they didn't take pay-pal, fortunately, I held back. Now today I get an e-mail about a class action law suit against Classmates.com...what a joke. The only people worse than Classmates.com are lawyers. Guess what YOU will get if you participate...a $2 discount on a Gold membership, LOL (or $3 cash). Why would anyone want a $2 discount after having $39 stolen from them ? So they can steal another $37 from you ? Guess what the lawyers get...$10 discount maybe ? No, they get 1.3 MILLION dollars. The only winners here are the lawyers. If lawyers were truly working for the people, the people would be getting $39 cash back and the lawyers would be paid in lifetime free memberships !

The fact is we are living in difficult financial times and people can't afford to be scammed. Classmates doesn't allow an individual to make their own determination as to whether they want to continue being members. If they claim my statement to be false, then they should give you that option where it is visible and not buried in a maze that becomes so very frustrating to find. People just feel they are being scammed.

My very low introductory rate was renewed with my consent. My account was charged $39.95.

They sold my credit card info. to Shopping essentials who was charged my credit card $486. before I caught it.

Classmates.com automatically renews memberships without any authorization from the subscriber. My complaint is the same as the many others on this site who have experienced the same problem. I would love to get a class-action suit going to prohibit them, and others, from these sneaky business practices. AVOID CLASSMATES.COM!! There are NO benefits and it's a total waste of money!

I signed up for their service so that I could help a woman in Germany find a lost relative. A year later, I noticed a $39 charge on my credit card for an annual renewal. I wrote to ask for a refund as I don't want the account and I don't use it. They've refused my request, saying I agreed to it when I signed up.

Iwould like to know what happen to all the data and photos that I inputted to ClassMate.com since 1997? My classmates are asking to input my photo and life experiences.

I did not join Classmates.com. I looked at it a few times three years ago and had to give them my e-mail address to look. I have been trying for two solid years to get the e-mails to STOP, but they refuse. Another this morning. I think the government should get involved with their tactics of marketing.

Attempted to bill monthly charges to my credit card. They failed.

Simple solution -- find a credit card that offers a one-time, unique credit card number for any given transaction. One of my Visa cards offers a service called Shopsafe. I use this for any auto-recurring renewals (magazines mostly) and all overseas transactions. It works like a charm. This is how it works. I specified an amount, in Classmates.com's case it was $9.99, and a two month time limit and Shopsafe churned out a unique 16 digit number for that transaction. When Classmates tried to extract another $9.99 the following month, they couldn't. They sent me an email informing me that my credit card had expired and to please provide a new number, but I simply laughed.

Try it. You'll like it.

Classmates.com charged a membership fee without authorization on my credit card. I have asked them to refund this $59.00 and they stated that they cannot refund it. I was not aware of these automatic membership fees and they were not able to provide me with the original/exact page of purchase, but they provided me with their current policy. I asked for a curtasy refund and they did not move forward to refund the amount. I have asked my credit card to fight these charges. With the current economic crisis, I 'm not able to afford any unnecessary charges for something that I only wanted to use for two years. It is not fair that charges will automatically be assessed to my credit card without any notice of renewals.

I simply decided to become a member of Classmates.com, and can't seem to find an web site that will allow me to cancel the membership. I am re-billed for a service that I do not use, and I have since deleted the email site that I once used and will not access the site any way. I want to simply stop the membership and the constant debiting of 15 dollars from my bank account. There seems to be a problem with finding out where to access customer service.

classmates.com gold membership automatic renewal policy it [bad]. they do not notify you that your membership is coming up for renewal like any good company does, then will not cancel and refund your automatic payment to your credit/bank card. Their policy needs to change. I contacted them both by phone and e-mail and received the same answer. You signed up for this and didn't change the automatic settings. It should not be automatic, you should be given a choice when you sign up and notice should be sent out when renewal is up. I was charged 39.00 for the next year, after getting a special promo rate for the first year. This is how they catch/scam you. Please beware and don't sign up for gold membership, if you do, take off the auto renew and remove credit card information. Block them from taking funds out of your account.

I received a charge of $59 on my May, 2010, credit card statement from Classmates.com. I have not ordered anything from them, and to my knowledge, have never paid anything to belong to their site. I have no papers to give me an address or phone number for classmates.com. If someone has numbers and/or addresses for classmates.com, please post them. Thank you.

I am one of the lucky few I guess. After search for a way to cancel (tired of the persistent emails to upgrade etc.) I had to refer to my card statement from 7 months back to get a ph number and called and cancelled. I will be royally po'd if I get charged again this december. Man there practices should be illegal.

Same thing has happened to me regarding renewal of membershop. I let my son use my creditcard to sign up for classmates two years ago and they automatically charged my account for his renewal on classmates. So far I have been unable to real classmates and they do not return emails. I did not give permission for renewal.

Do not join, you will be sorry! Since I joined I have had nothing but trouble and I am sick of their stupid games and taking my money. I am on a fixed income and they just take the money and run. They need to be sued, I think we all should get together and do a class action suit against these asses! That's what they need!

classmates.com has charged my checking account for an automatic renewal of my membership without my authorization. I am unable to get anyone to email or call me back. This is a scam. I see from the Consumer Affairs website that I am not alone. I have no money to pay and this will cause an overdraft.

I unfortunately tried a trial membership to Classmates.com thru something that I received on the Internet. It was not very expensive and I charged it to my Mastercard. Recently I noticed a charge of $39.00 on my credit card by Classmates.com that I had not authorized renewing my membership. I contacted Classmates via email and they refuse to refund my money saying I signed up for automatic renewal when I originally joined. That is not true. To my knowledge I did not sign up for automatic renewal and would never do a thing like that.

I contacted USAA and they are canceling my credit card and issuing me a new one but this does not help me get my money back from Classmates. The public should be warned not to have anything to do with these shysters. They have ways to pick the pockets of senior citizens and something should be done to put these people out of business. I am out $39.00 charged to my credit card which I did not authorize. I see from this website that I am not alone. This is a tactic of Classmates to scam the senior citizens and all others that join Classmates.

I cannot get this company to stop withdrawing funds from my account. I have tried everything and nothing works. I have never even used this service and never gave permission to debit from my account, yet it keeps happening, the bank says I can pay $40.00 to do a stop payment on $15.00. You do the math.

I got charged a $59.00 fee on my credit card, cannot even log into my account. I know I didn't check renew annually and I got a deal for $39.00 to begin with last year. When I tried to call, there were "long" wait times and my credit card company will not remove.

I had a charge from classmates.com show up on my credit card for $39.00. I never authorized a $39.00 charge to them. I have been trying to call their number for a while now with no luck. I feel this is an extremely underhanded way to do business and collect revenue.

I had this classmates.com briefly in which I couldn't find some of my friends. Yes, some I did but I never gave the rights for a renewal of this service. I thought they needed my approval. That's stealing when anyone helps themselves to what doesn't belong to them! I seriously hope they realize they helped themselves to my account w/o my approval and replace my $59. Thank you.

I have had a gold membership with Classmates.com for 10 years and for the past year I have been unable to log into their website. My CC was charged $39.00 for my yearly dues last month and again I could not log in. Last night my CC was charged another $9.95 for gold membership and again I am locked out of their website. I am struggling to make ends meet as it is, working full time and supporting a son in college and 2 small granddaughters. Please be advise what action can I take? I have tried contacting customer service for them but do not get a response. Thank you for your time in this matter.

I signed up for a gold membership online, but later I went online to delete the automatic renewal process. I got email confirmation. However, just recently we looked at our credit card statement and realized that a charge had been made from the time I enrolled in Classmates that was from a company called Privacy Matters 123. When my husband finally asked me what I had ordered, I told him that I hadn't ordered anything other than the Classmates.com membership that was a gold membership for $9.95 and that I had canceled the automatic renewal for that.

Turns out that this company is a free credit checking company that's supposed to check your credit and then send you the results. My husband and I have excellent credit and I never ordered such a service. There would be no need for me to do so. Yet, since the time that I ordered the gold membership for Classmates.com, suddenly this has appeared on our credit card statements (from November to April, approximately $120 worth). We didn't realize it at first until my husband finally asked me what that was all about.

I looked up the situation on the internet and it appears that this has happened to several people even if they hadn't ordered the Classmates.com service. I am very angry that someone would provide this information and charge us without our consent. Every single time our credit card company offers this to us, we turn it down. We obviously do not need this type of service. How can it be that this service is given to us without our permission? How do they get away with this type of rip-off? I am so disgusted because I have researched online and realized that it's not just me that they are taking advantage of. How does a company get away with this? We are in the process of disputing the charges and will cancel our credit card if we cannot control the situation. Amazing to me how rotten they can be. First and last time I will ever be taken advantage of. We will more than likely have to cancel our credit card and dispute the charges from this so-called business.

I suddenly had a charge on my debit card for $25. When I looked at it, the charge was from a privacy credit check service, which I had never heard of. When I called the 888 number listed, the recorded message told me I had clicked a link (on Classmates), which subscribed me to some credit rating service I had never heard of. Clearly a criminal scam.

Same thing here pretty much. Although, when I signed up, I saw that it was set to auto renew, and went through the process of changing this to manual renewal. Lo and behold! A couple days ago, I was looking through my banking information and noticed a charge of 15 dollars. Figuring it was something my husband charged, I waited patiently for the charge to go through, so I could identify the company and put the information into Microsoft money.

Today it showed up as Classmates.com! I'm sure you can understand my surprise! Since these useless bags of rot don't put any contact information on their website except email contact, I emailed them. "Aron" emailed me back with a fill in the blank letter stating that " Unfortunately, our records do not reflect a previous cancellation associated with your membership. On your renewal date, which was April 27, 2010, your Gold membership renewed for another term because you were still enrolled in the automatic renewal program at that time." So, of course, I wrote Aron back and explained that I was aware of the company's policies, and that was why I went through the process of changing from auto to manual, and that I wanted the situation rectified immediately. Guess what? I basically got the same email again. Maybe we should all get together and file a class action Lawsuit! This company is committing fraud daily! I'm still out my $15.00, and I'm very upset! I did everything I was supposed to do, and I'm still out my money! This is wrong!

I just received my American Express bill and found I had been charged $39.00 for a subscription. I called and a supervisor is not available. Will call me tomorrow morning Pacific Time (I live on the East coast). The customer "care" rep said whenever you sign up on the internet it is an automatic renewal and cannot be refunded. What I signed up for initially was half the price and I never agreed to automatic renewal. Scam!

I too was charged on my credit card for $39.99 on 4/25/10 for an authorization I did not make and found out about only today when I went to check the balance on my account. To no avail was I able to contact these people and I was able to read all these complaints that have been similarly made to my Credit Card company (Capitol One), who were outstanding in them handling this despite reversing the charges and placing a block on this company in the future.

The point is these companies need to be put out of business, once and for all. All these reforms by congress regarding commerce and credit recently made should have addressed this! You need to follow up with legal action. Now! As all they are doing is preying on the trust and confidence of the public and scamming them. Please follow up and do something about this and them! Now! And yes, an attorney may gladly contact me.

Classmate offered a one time fee for Gold membership in 2007. My wife became ill and the bills from the credit card, used to pay Classmates, was sent to an address for nursing home and assisted living. I was unaware of the charges and her payment of the charges. Her POA paid her bills with out question. Connie, my wife challenged the charge in 2008 and was still billed for the service, which was sold to me as a one time fee. We are on limited income and we are seeking refunds from payments after the 2007 charge.

I did not authorize a withdrawal from my bank account and classmates.com took $39.99 out of my bank account. My account is and was set at manual renewal not automatic. When I contacted them by phone, they said I authorized the transaction and that they sent me an email telling me about the renewal and they didn't.

Late last year, I received an email from Classmates.com about my high school having a 35-year reunion in January, so I joined. Yes, I did get in touch with some old friends and went to the reunion. I was charged for another 3-month membership automatically it seems because the money was taken directly from my account with no questions asked.

With that happening, I logged out of/stopped my membership with Classmates.com. Then today, about 2 months after I withdrew my membership, the fee was deducted from my account again. This is the reason that I am so reluctant to give out any account online. If this message gets to Classmates.com and you don't put my money back or send me a check, yes, I will talk to an attorney about this situation of theft.

I have been waiting for my membership to be closed. I did not plan to be a member no longer .I do not use classmates that often. Classmates went into my account to pay another 3-month membership without my consent. In the beginning, when I paid for a 3-month membership, it was a one time only and only if I signed in for myself not for classmates to withdraw from my account for another 3-month membership. This needs to stop. I gave no one at classmates to go into my account.

I was charged $39.99 for renewal for Classmates.com but I never authorized this transaction. I was not notified in any way. I am trying to get charges reversed on my credit card. I do not like advertisement of looking for men or women. I do not look or need a man. I just wanted to communicate with my school friends. I am going to keep trying to cancel this membership. Too bad, this organization is not honest. We could really enjoy Classmates.com but with that type of crooked business and rip off, I no longer wish to participate. I could not find a phone number, address or place of business to cancel the whole enchilada (subscription). Bad! Bad!

I was very upset and shocked that when I checked my bank, they took my money, $39, without permission and not see any email there, nothing. But I don't want to automatic renewal. I did checked box "no". Why did they decide to take my money and not tell me how much it cost? $39 is much cost than last year's which was $19 for one year.

I was not charged, only because I followed the following rule: Always purchase a prepaid credit card whenever you purchase something over the internet or info-commercial. Normally, you can purchase a $100 card for a service charge of about $6. Buy what you want and then use up the balance right away. It saves a lot of problems. If the item costs more than $100, Wal-Mart sells a card that does not have a limit.

I cannot get on my school chums on Facebook because you still have me as a member of classmates. I quit a year ago because I could not view my classmates. Get me off Classmates as a member so I can get into my school chums on Facebook. Cannot join my school mates on Facebook as you still have me listed as a member.

All I can say is that I am glad that I am not the only one that got scammed. I am about to call my bank to see if I can get the $59 charge reversed. What a big scam. I hope everyone is able to get their complaints resolved.

I called last year to cancel my account after being charged again. Of course, I got charged again this year under a "different" account, so this year's is non-refundable as well. I'd be willing to bet another $39 will come out next year under another "account". I would stay as far away from this rip-off organization as you can. Anyone want to start a legitimate competitor who treats people fairly and does business on the up and up? These people are snakes.

I am a member of Classmates and every time I go into the site, I am barraged on all sides that young men in Brandon are looking for a woman. I am a 76-year old widow and this is very offensive to me. Will Classmates stop sending these messages on available men to me? I am not available.

For those being charged $39 renewal fee, please read posts from Feb 22 and Feb 18 2010. I saved $30, got a refund on credit card statement, a reply from David with written confirmation that I was on manual renewal. Also, please ask credit card for new number just in case and above all, don't lose your temper. I said he must be having a hard time with calls like ours but he assured me he was there to help. I stayed calm and friendly. I don't know if it was that or his personal demeanor but I ended up satisfied. I worked in retail customer service since '79 and can tell you you get more with sugar than sour or anger. Remember to read as many pages of content as you can, you never know what you'll find out there!

They charged $59 to my credit without my authorization. I did not have "automatic renewal" selected, but I still had my credit card info on my account, so they charged me anyway. I complained exactly seven days after the date of the transaction and they refused to give me a refund. When I filed a complaint with the BBB, my account was deleted without my knowledge and I was still not given a refund. I have already filed a dispute with my credit card company. So hopefully, they will sort this out. I now have to pay interest charges on an unauthorized transaction.

Two Years Ago. I apparently signed up for Classmates.com's 'Gold Membership'. I don't go on the site, it really doesn't offer much and I never benefited from the site. Well - my Credit Card was just charged $59.00 yesterday by Classmates- and when I contacted them by phone - they didn't call me back. They did respond to my email with a 'canned' response stating that auto-renewal is a default when you sign up initially. I wrote back and explained that I wasn't aware of that, and I would have appreciated notification that my CC was going to be charged - unless I took action.

Their response back to me today was that their policy is no refunds and that I can enjoy my subscription for two more years. Scam, anyone who has signed up for this 'subscription' - and you wish to cancel, you need update the membership 'options and you must remove the CC from their site. They store your number automatically so that they can charge you renewals without notification.

I'm glad I checked here before looking to see who signed my guestbook. It looks like automatic renewal is their hook. Most people forget. I wonder if there is a way for banks to withhold or at least delay payments when the transaction is a year old.

After a year, I cancelled my membership with Classmates.com. However, they continue to send me e-mails telling me that a member of my class has just become a member. They indicate the name of the person. There were 32 students in my class and it was an all-girls school. I knew everyone in the school. The names they send me as being in my class are not recognized by me and, in addition, they send me the names of boys claiming they were in my class when my school was an all-girls school. I have tried to contact them, but cannot find a contact number anywhere.

They automatically took $39 out of my account without notification.

Of course, after one year of being unsatisfied with Classmates, $39 was automatically taken from my account. When I called BBB (Better Business Bureau), they have over 1000 complaints with this company. Classmates say you agree to renew after 1 or 2 years when you sign the agreement. I asked them why didn't they email us and ask us "do we still want their services". He said that it's our responsibility to contact them and that there is no refund. Call BBB and complain about classmates. And also call your bank to stop future payments coming out of your account.

I canceled my membership last year when they charged my bank account without my permission. They did it again this year and though I have tried to lodge a complaint, I have not gotten any response from them at all.

I am a member of classmates.com and received a message from a classmate and had no way to respond as all efforts and commands from the webpage did not respond, e.g. "Respond to message". Please advise.

Two years ago on March 14, 2008, I bought the hype about this online company and enrolled in a 2-year Gold Membership. I quickly regretted it because the site is very user-unfriendly and the site only helped me locate one high school classmate. Subsequently, Facebook has identified many more classmates and it is a much easier website to use and free! I had no intention of renewing my subscription to classmates and thought I would just let my membership lapse. I just received my latest charge card account statement and learned that classmates has charged my account another $59.00 for two more years from March 14, 2010 to March 14, 2012!

I immediately called them and told them to cancel my membership and credit me the $59.00. I was told that classmates will not credit my account or refund my money! They said that I signed up for an "automatic renewal" subscription and that they can not change it for this cycle. I said that I don't remember signing up for an automatic renewal. But regardless, I want to cancel the subscription now because the membership did not live up to my expectations. I told classmates that I have not been using the site for months and I would not use the website anymore in the future. However, classmates still refused to refund my $59.00 and said that it is my business how I want to use the site or even if I want to use the site at all for the next two years until March 2012.

Classmates.com continues to bill me $15 for gold membership. I have been trying to cancel the membership for 10 months now with success. I can't even get a phone number. I have only been able to communicate via email. They continue to give me the run-around! $15/month for 10 months!

Classmates.com has an automatic renewal policy that I wasn't aware of. The minute they posted the renewal charge ($39.00) to my charge account, I went online with them and cancelled. On talking with Quala today at Classmates.com, I was advised that they could not cancel until a year from now, effectively forcing me to renew against my will. BTW, I was only able to receive their telephone number through my bank. I feel their actions are fraudulent.

Without warning, they renewed my account. They never checked if I wanted it renewed. I cancelled the account and they refuse to give my money back. The service did not work for me. No one contacted me. I used the service for a year, with no results. I am out of work and it was a surprise charge on my bank account. I need the money. I am willing to prorate the amount, since they renewed it for me. I don't believe I should pay for something I have cancelled.

I have stopped getting emails and I am a gold member, not sure when expiration is. I have tried to sign in and keep coming to a dead end with no way to contact anyone at classmates.com. Please tell me what is going on.

Yes, I found out this morning that my Credit Card was charged last week $39 for annual automatic renewal. I had no emails or any communication from classmates informing me of this. I have auto pay for several other services. For example, Yahoo sends an email several weeks prior to the charge and Verizon sends me a text message to alert me that they are about to debit my bank and for how much.

I can quit, but with no refund. So I lost $39 to a multimillion dollar company. Note to all users of classmates.com: Do not sign up for auto-renewal. They can raise the price and quietly take your money without even letting you know!

I don't know all that other info. I signed up online for 9.99/yr, and every time I get online to cancel, I can't. I don't even use the website, and e-mailed them several times to cancel the membership. They e-mail you the same response over and over, saying you gave authorization to keep renewing and the same response as everyone has said on site as far as getting to manual setting. It won't let you do that. It's horrible that you can't feel safe using your credit card online anymore. I'm gonna have to cancel my card and report it stolen because that's what they're doing. All these advertisements online for free stuff is just a catch 22! You still have to get up off that card number for shipping and handling. Any website that gets your credit card can abuse it. I've had it happen to me twice now. I won't use it online anymore.

Classmates debited my bank without authorization. I had an account on and off for year but will not renew now ever. They never received okay and I have not even been in the site in ages. How can they be allowed to do this? It appears many people have the same complaint.

My credit card was charged $39 by Classmates on March 16, 2010. I was not notified that this was done and just discovered it on my credit card bill today. The Classmates website says that if I cancel, all fees are forfeited. I originally joined Classmates March 17, 2009 and was charged $19.95, which I had authorized. I did not check any box for automatic payment of any amount. I have been cheated out of $39. I see that I am not the only one.

I cannot get them to cancel my membership! They continue to debit my account even after talking to them over and over! I had to cancel my debit card so get them to stop! This is illegal! My bank will do nothing either!

I was so shocked to find all these complaints of exactly what happened to me with classmates.com. Same as everyone else here, I had noticed on 03/29/10 that they had tried on 03/18/10 to take $39.00 out of my account as well, (just so you know, I used a "prepaid card when I did agree to join last year so what person would opt for "Automatic" when you would have to knowingly upload the funds prior to that due date). So I called my cc company and notified them to reverse these charges after I had e-mailed Classmates.com complaining of what they had done and that I had never agreed to "Automatic Renewal" (I used a "Prepaid Debit", so why would I have opted for automatic?) like everyone else here. They tried to say that I had agreed to it at the time I joined also their website would not allow me to change it to "manual". It never gave me that option as they said it would, it actually had me going in circles, it never would get to the part to opt "Manual"!

So, I e-mailed them again. I sent several e-mails to them. Today, I had 3 responses from them with instructions again, telling me I had to make the change for myself on the website! Of course, I went to the website only to find they have actually went in and changed it to where following their instructions does now bring you to the option of "Manual" and I selected "Yes" and submitted, only to get a confirmation saying , "Membership Type: 12 month Gold , member charge date: 03/29/2011, Renewal option: Manual! What?! They just tried to rip me off again! Something must be done about these crooks. I saved all emails and I also printed the so called "confirmation" as proof of my requests and their responses. I actually had 3 responses from them today 3/31/10 with the same exact instructions on how to make the change, but they still are trying to rip me off.

Although I signed up for the free Classmates.com site, I never signed up for a paid subscription. $15.00 was billed to my debit card on 3/24/10. I have no idea how they obtained my cc info, and cannot find anyone to call. I've emailed member services, but haven't heard back as of yet. I am very upset!

They had automatic renewal that I didn't want. I called Classmates.com to say I didn't want to renew. I was told it was in the agreement. I told them I wanted a refund, I also gave notice to my bank.

I have asked for my information to be removed from this site. My signing up for it was an accident. My information is still on this site. I would like to be removed now please!

Same story as all the others I just read. They took $39 from my account and told me I signed up for auto renewal which I know is not true. How can this company stay in business?

I know I didn't pick the option of auto renewal of membership using stored credit card info. I also know that the first I knew of it's occurrence was upon receiving my monthly statement. This has just happened. I am sending useless emails back and forth and will pursue whatever legal avenue is needed to keep them from harming my credit or costing me any money. I'm sure that somewhere they have computer records that will dispute my claim, but so be it. The record of complaints against them speaks for itself.

Back in 2008, I signed up for the Classmates.com gold membership. When I activated my account, I indicated that renewal of this account should be manual. I checked my credit card account and was surprised to find a charge of $39.00 from Classmates.com for March 23,2010. I called Classmates.com, waited 25 minutes for a customer service rep, who told me that when I signed up, I signed up for automatic renewal. I told her that I did not do that, and I am sure I didn't. She insisted that I did, but that she would go into my account and change it to manual subscription. However, she said that I would not be refunded the $39.00.

This is fraud because I know that I indicated manual renewal, not automatic. It is also unethical because they never sent me an email reminding me that my time for renewal was coming up. I checked my credit card statement from March of 2009 And saw a charge for $39.00 but no company name beside it. That in itself seems deceptive. If the bill back in 2009 stated the charge was from "Classmates.com" I would have taken care of it at that point.

Unfortunately, I somehow just paid the bill and didn't question it. Now I am paying for 2 years for something I don't want or use. Someone needs to do something about this company. I called my credit card company who also called Classmates.com on my behalf but they too were unable to get anything done. The credit card rep also told me I was not the first person to call them with this same issue.

A year ago, I signed up for the Classmates.com gold membership. When I activated my account, I indicated that renewal of this account should be "manual" because I did not know how long I would want to be a member.I checked my credit card account today and was surprised to find a charge of $39.00 from Classmates.com charged yesterday. I checked my e-mails and found an e-mail congratulating me for renewing my account for another year. I had not renewed!

I called Classmates.com and spoke with Rhiannon, who told me that when I signed up. I signed up for automatic renewal. I told her that I did not do that. I know I didn't. She insisted that I did, but that she would go into my account and change it to "manual" subscription. She said that, however, I would not be refunded the $39.00.

This is fraud, because I know that I indicated "manual" renewal, not automatic. It is also unethical because they never sent me an e-mail reminding me that my time for renewal was coming up. By these practices, Classmates.com is illegally scraping in lots of bucks from people like me who trusted them.

I signed up for a two week membership and they have been charging my account every three months since. I have called them several times trying to stop this nonsense, to no avail. I can't even access the account to see what's going on. They actually said this time that they would credit my account, but that hasn't happened either. Is there any way to stop them from doing this to unsuspecting people? They charged me $15.00 just a couple days before payday. Times are hard. I didn't have the money to cover it. Now, I have been charged a $20.00 overdraft fee as well. $35.00 goes along way for a single mom of a teenager.

I had been a member of Classmates.com for a few years. Last year I discovered my account said auto renew. I emailed Classmates.com (because you can never get anyone via their phone number, it always says to call back during normal business hours, which I called at 10 am). I received a reply from a representative named Jenny and she gave directions on how to remove the auto renew, which I did, changing it to manual. Today I discovered a charge for $39.00 on my checking account made on 03/23/2010.

I went into the Classmates.com account and discovered they had put my account information back up there. What is interesting is that the card they charged it to was reported stolen on 03/04/2010 and I did not receive my new card until 11 days later and did not activate it until 3 days after that as I had not yet received a new pin number the new card had a new expiration date on it. I immediately filed a complaint with the BBB and State Attorney General's office. This company needs to practice honest policies. I received no notice of a renewal or any other correspondence from Classmates.com. I am done with them. I also requested my name and any information be removed from the site. They are dishonest and underhanded. While $39.00 may not seem like a lot of money, I became a widow in 02/21/2010. Right now things are quite tight as my husband's pension has not started yet nor has his Social Security. I do not need this kind of aggravation. I need my money back.

I subscribed to the Gold Membership last year, and decided after a while to not renew. I discovered a renewal charge of $39 on my bank statement that was made without notice. I checked the terms of service on Classmates and discovered that, yes, I was signed up for automatic renewal. I contacted customer service by email and exchanged about three messages with a polite but firm representative who would not budge on my request to please just refund and cancel. It appears this was my fault, and yet I just can't respect a company that won't do the human thing and bend the rules for a customer once in a while.

Regardless of my account settings, I expect a company to notify me in some way that a charge is being made against my bank account. I have accepted that I have lost my money, but Classmates has lost a potential future customer in myself and all others I care to share my experience with. It strikes me as disingenuous that a company advertising itself as a way to reconnect with old friends can be so inflexible in its dealings with its own customers. The frequent emails I received from them during my membership telling me someone from my school was trying to contact me or that I had a new visitor were lies 90% of the time. Because of this and their rigid adherence to cold policy, I am done with Classmates.com.

I never signed up for auto-renewal and they said it wasn't an option. I had my account deleted (with credit card info) and it really is the only way to be done with it. If enough people complain they may stop endorsing them...absolutely ridiculous. And yes, have your account completely deleted so they do not hit you again next year. Somehow they get away with it, doesn't seem to matter. They sent the bank a form (they can't send it to you though) proving it was mentioned at sign up, but they clearly know they are scamming people. Buyers beware!

I joined this site last autumn and have recently found I'm going in circles trying to log in. Password doesn't work and when I try to re-register, I'm told there is someone already registered with that info but it doesn't recognize me when I try to login. Circles and I'm getting nowhere. Of course I can't find a "contact us" link, so I bet I'll end up like all these other people and be charged automatically for another year. I think they truly hope people won't notice. Wrong. This practice should be illegal. The service I paid for is not available and I can't contact the site. The writing's on the wall. They'll bill my credit card in a few months and I'll be spending a lot of time trying to rectify the problem.

I was not ever sent a renewal notice and charged yet again for another year on my credit card! I have been trying over and over to get this cancelled to no avail for months! I have tried emailing, have tried calling the number to no avail, no matter what time I call in the day or the evening! This is, in my opinion, a very deceiving scheme of membership and I am tired of their dis-service. I am currently disputing the charge with the credit card company and would like to make all aware that Classmates is all about consumer deceit! I have spent way too much time and effort to even reach someone from their service dept. It has been impossible for me to reach anyone. They say that they have a member care dept. but there is no one ever available by email or by phone and just try to find an address to actually write to, there is none. How dare they continue to charge a renewal fee without checking in with me whether it is still desired and to just charge my account is despicable!

They charged my credit card for $39.95 without my authorization. Although I had purchased this service a year ago, I specified no automatic renewal without my authorization. The site is constantly down and I can't access it. No one answers their phones and they do not respond to emails. Either credit my account or give me the service I paid for. I can't get on their site to get the contact information I need. Please contact me! I'm stressed and being ripped-off.

Automatic 39.95 charge to my credit card.

I just saw a charge on my debit card for $39.95. I haven't even accessed the classmates.com site in at least a year. I used Facebook instead. I went in and changed my account on Classmates to manual, but in their account info, there's no option to change the type of account you have. It seems like once you're a gold member, you're always a gold member. I don't want a gold membership anymore.

Also, I didn't receive a notice that my renewal was upcoming. Other sites with automatic renewal send you at least one email saying your membership is about to renew. I've sent an email to classmates.com, then we'll see if they'll willingly refund my money. If not, I'll go through my bank. But why is classmates.com able to get away with this after all this time and all these complaints? They are billing me $39.95. Will I get it refunded? It's going to cause me a $28.50 overdraft fee on my account.

Solution for Classmates.com and other companies with this sort of practice. Go to Walmart, CVS or anyone else in your town that sells prepaid debit cards. I prefer Green Dot but all will work if you use them correctly. When you decide to use a service or purchase something online, you then use the prepaid card. Before you make the purchase, you load the card with the amount you need. The company or person then uses the prepaid card for the transaction. If they try anything else, the charges won't go through if there are no funds available. If a company or person becomes a problem, just walk away from that card and get another.

Yes, it costs you to put money on the card and buy it but it's less than an overdraft fee and it solves the problem. I use a prepaid card (Green Dot and others will send one out with your name on it) and I've never had a problem since I started using them. I've had one place try to place an unauthorized charge, but so far, my plan works perfectly.

My situation is the same as so many on this list. I believed I was signing up for one year and they charged my card a year later. I immediately called them and they refused a refund. In addition to charging my card without permission, my card expired in 2009 and they changed my expiration date to get the charge to go through. I told them when I called that we can do this the easy way or the hard way because I will go to every agency to complain about their deceptive practices. I wrote to the BBB in TN and in WA where their office is located, the Attorney General in WA and my credit card. The BBB was able to get them to refund my money. If people don't complain, they will continue to rip people off.

I joined classmates.com last year and it was for 19.95. This month, they automatically took out 39.00 out of my account without my authorization. They are refusing to credit my account. Now what do I do? I want it cancelled and a credit. I wrote twice to these people and they are refusing. Money taken out of my account which I didn't authorize and need to pay an important bill and it is going into overdraft. Please advise ASAP.

I had an account with Classmates at one time. It was a paid account. I allowed the paid account to lapse but kept the free account that they offered. I also had an account with Netzero (for seven years). The two companies are both operated by United Online. I canceled my Netzero account and some time later, discovered a charge for $4.98 on my bank account. My bank supplies a contact telephone number for any charges to my account.

It is fortunate that they do as Netzero does not supply any contact information for current and former subscribers. Anyway, when I contacted Netzero to inquire about the charge, I was told that I had ordered a service from them that I had not. After numerous calls to the outsourced customer service number supplied by my bank, I was reimbursed for six or seven months of unauthorized charges. Remember, I had a free account with Classmates all this time. Well, I decided to cancel my free account with Classmates, as they were burying me with e-mails. Now, it's a few months later and I see a charge for $59 on my bank statement from Classmates, and again, a number supplied by my bank to contact them.

My sister-in-law had alerted me in the meantime, to the scam that United Online was running with its various companies. I ran down to my bank, literally, and had my ATM card number changed. The bank gave me a temporary reimbursement of the phony charge. I have just received a letter from their Dispute Resolution Department that my dispute was decided in my favor.

If I had not noticed this charge, United Online, mother company to Classmates.com would have been richer by $59. I wonder how many people have had these bogus charges deducted from their bank accounts months after doing business wit United Online and its subsidiaries? Why has there not been an investigation of them by the government? I will be happy to join any such investigation should it be instituted. My security was offended by these people.

Joined Classmates. Paid my money and for over a month. I have been repeatedly denied access to my account. I demanded my money back but to no avail. They still won't give me my money back or access. Give me what I paid for or refund the fee!

I don't know if this gets reported to Classmates, or if it's even a consumer complaint, but I hate the new format. It's impossible to work around and find what you want. I am considering dropping out because I can't negotiate my way through it. So, if possible please send this along to Classmates.

I signed up for Classmates, an online high school reunion site last November. Unknown to me, they are (or were) one of many online sites that secretly sign you up for other online services without your knowing it when you sign up with them. Today, I discovered the same two weird charges on my credit card that I had seen last month. I called my CC company, and they said the charges were the same each month going back to November: one $24.95 monthly charge from MVQ*PRIVACYMID (Other) and one $19.95 monthly charge from MVQ*PRIVACYM (Other ).

They gave me the phone number to contact the offending company, which is Privacy Matters Identity (888-238-3919). I told the supervisor that I spoke to at Privacy Matters that I had not signed up for the service, and didn't know how it had happened. After asking a lot of questions, during which time she kept trying to get off the phone, I finally got her to agree to not only cancel the accounts, but to reimburse me for the entire amount going back to November. I had been charged a total of $225 on my credit card over the last 5 months, including March. Privacy Matters Identity agreed to reimburse the total amount when I called them on 3/16/2010. It hasn't happened yet, but it's only been a day.

I want my information removed from this site. There is no "contact us" link, and no link to delete a profile! I keep getting emails from a person I do not not want contact with whoever got my info from classmates.com!

I did not sign up for re-bill and was billed on my account $59.00. When I tried to dispute the charge, they told me they could do nothing. I then disputed the charge with my credit card company and they sent me some contract that I supposedly signed. I was part of classmates.com but I never signed up for re-bill on anything. Hard times to pay bills right now because of the economy and they seem not to care.

I have forgotten my password and have asked twice for you to send it to me. I have been watching the build and trash, but have seen nothing from Classmates. Thank you.

I nor my wife have ever used Classmates.com. Upon reviewing my online Chase checking account statement (on March 11, 2010), I noticed an unauthorized pending misc. debit of $39.00. I called Classmates.com at 9:15AM (eastern time) and the auto-prompt said to call during business hours. I spoke to Chase banking and they could not file a claim till the unauthorized debit posts to my checking account. Loss of financial funds to pay my bills which in turn dramatically affects my family's stability with the state of the current economy.

I do not remember signing up for automatic renewal. So when the $39 charge showed up on my credit card, I checked the site and changed it to manual renewal. The next day, another charge showed up on my account for $19.95. I contacted Classmates.com and was told that if I changed the billing to manual, I would not be charged again. I explained in an email and got a generic email in return.

I called and was told there was a high volume of calls and no one was available to take my call, so I emailed again. After three days of emails and calls, I finally received an email this morning with Aron listed for Classmates.com and was told the $19.95 would be credited back to my account. I checked again this morning to see if the manual was still valid and it was. I decided the only way to keep them from charging my card or changing the billing status was to remove my credit card number and information from their system, so I deleted it. I hope this helps.

Classmates.com billed me $39.00 for a second time without my authorization, when my membership clearly sates manual re-enrollment, not rollover. That means I have to OK the re-bill. This isn't a mistake, this is fraud! Quala stated that "their policy doesn't allow for reimbursement after a bill has been processed". She was reading it from their policy book. Are they kidding? I wonder what the attorneys general of the 50 states they deal in would have to say about their policy book? They have stolen $80.00 from me! Not grand theft, but theft all the same.

I changed my fees from manual to automatic after I removed the automatic option, now it won't let me sign in even though my acct. is active until November 2010.

The picture that I placed on my personal site is suddenly very dark. Help! Visitors to my site can't see my picture well.

I am new to the internet. I went there as a curious person. I since joined my high school's alumni for a one-time fee of twenty dollars. I didn't want monthly debit charges. Now, they load up my email, and I can't delete entries or discontinue the harassment. Please help. Thank you.

I signed up years ago for this website. I agreed for an annual membership, but no more than that. They continue to bill me and refuse to refund the fees I'm being charged. No notifications of billing, automatic email received with my complaints. Definitely not what they claim to be. I want my money back! $59 being charged without permission from my credit card.

I cancelled my membership on 10/6/09. Please return the $15.00 charge to my MasterCard. It was withdrawn on 03/8/10 from this account. I do not want classmates.com and demand you return the money taken from my account for the month from my original cancellation. Thank you.

I wanted to cancel my free membership on their website. They sent me an email saying that I had requested a new password. I didn't want a new password. Just wanted to cancel free membership. No damage has been done. I want to cancel before they start charging me membership fees.

During 2009, I signed up for a 4-month short-term membership with Classmates.com, I believe it was for 4 months. I did not intend to renew the account, nor was I informed when, one year later, they charged another $17.00 on my credit card for another 4-month period. I learned of this transaction when the fraud investigation office called me from my credit card company HQ. When I contacted Classmates.com, they refused to reverse the charge, claiming that I had not properly cancelled my account. Classmates.com has not acted in good faith. This is certainly unethical business behavior. I would recommend to all people to stay away from this organization.

Classmates.com is a ripoff. I can't get them to stop charging my credit card although I cancelled my membership over 6 months ago. You can call and never get a human on the phone. They're always "experiencing an unusual high volume of calls" and your placed in the queue to wait and wait. I tried online contact with no success either.

I filed a complaint with my credit card company. Next, I'm contacting the Better Business Bureau.

I opened a monthly account with Classmates.com. I had it on manual renewal, but evidently when you do any kind of update it changes the account back to automatic. More than once I had to change the renewal option back to manual. I had another charge this morning, so I called. I checked the renewal option before I did and it was on manual.

I told the rep who answered the phone that I was on manual renewal and she said the charge actually hit on 3/1, and the renewal option had been changed after that. I had not even had access to that account because I couldn't remember the password, so I know I didn't change it. Someone at Classmates.com has access to the passwords and is changing renewal status. Be very careful not to sign up for anything other than the free membership. I learned the hard way.

I was billed by Classmates.com for $59.00 on my debit card without my permission. When I called to inquire, the young lady told me that it was an automatic charge to my account and that there was nothing I could do about it. I feel that this is illegal and wish there was something we could do about this kind of practice.

My credit card company contacted me by email and telephone to tell me that a $59 charge from Classmates.com had been denied. I have not belonged to Classmates.com for years. Classmates.com must be hard pressed for bucks. Anyway, kudos to my credit card company for protecting me against this devious and fraudulent Classmates.com practice. From the complaints I see, Classmates.com is being very aggressive in trying to collect from ex-members. I'm trying to find their phone number. It's not listed on the Classmates.com website--at least, I haven't been able to find it. Can anyone post the phone number for me please? Thanks.

I want to cancel my subscription with classmates.com because I do not like their site and I never use it.

I never got a notice that they were going to charge my account. There was no warning and no email. Do not ever let them have any information. They are a huge rip-off company. I am out of money, $39.00 that I did not authorize for them to get.

I could not find a physical address but the website noted they were located in California. My credit card company gave me their telephone number. Classmates.com fraudulently charged my credit card $39 for a "Gold Membership" I did not authorize, did not ask for, and did not sign up for. When I called to complain and get a refund, a female who called herself "Jamie" said there would be no refund, that by accessing their site a year ago for a one year membership at $19.99, that I had authorized them to charge me $39 a year for membership.

I disputed that claim, that I never authorized any other membership, did not sign up for any membership except the basic one year. She stated again that they do not refund any money and I had to go onto their website to cancel my membership. Since I have no registration number, I could not access the website to cancel the so-called membership. Whoever these people are, they are perpetrating fraud against the American consumer.

Classmates.com keeps charging my debit card. I filed a fraudulent charges claim with my bank three months ago, December 2009. I turned over my debit card to the bank and was reissued a new debit card. I go to check my account online today 2 Mar 2010 and Classmates.com has charged another $15 to my account. In the past, this $15 fraudulent charge has made my checking account accumulate overdraft fees. There are thousands of complaints against this company. When is this going to stop? It caused overdraft fees on my checking account. Loss of money more times than I probably even know.

I got a trial period for 3 months. They switch my profile to auto renew. I got my back to charge it back to them. Then went into my profile to account setting, bill info and removed my cc info. I have not had any issue since then.

I have tried for over a year to get my subscription cancelled. No luck. I signed up for 1 year, and they have automatically renewed and taken the $15 out of my credit card account for over one year. I need this stopped. It has cost me over $200. It has cost me over $200 because they keep renewing my account. I wanted to cancel after the first 3 months. I was told that was what the $15 charge per month would be for, 3 months.

I paid for membership with classmates.com in July 2008. For a great deal of that time, my computer did not work. However, in August of 2009 classmates automatic withdraw $39.00 from my account for continued membership for another year. Currently, they are not honoring my membership and cannot find the original date of membership nor the renewal fee that was taken out last year in August. Currently, I am working on a HS reunion and need to access my account. I refuse to pay another fee because they are not keeping up with their customers nor providing customer care.

Charged for services I have not used in two years and do not intend to use. I signed up for one year about three years ago. I should have complained when money was taken from my account about 10 months ago. But this time, my bank is filing the complaint for me and I have issued a stop on any charges that appear from this company on my account. Charges costing me sufficient means of getting my medicines which I pay for when they are shipped.

We cancelled a subscription to Classmates.com a year ago. About 6 weeks ago a charge for $39 appeared on our credit card. We called and told them again to cancel and remove the charge. We were told it would be credited to our account. Six weeks later there is no credit. We called Classmates.com again and were told the charge was not refundable unless we called in advance of the charge being placed on our account.

We have disputed the charge with our credit card issuer and asked that Classmates.com not be allowed to place further charges on that card. A company with questionable business practices has access to our credit card. How do we protect ourselves from repeated offenses, short of going through the process of getting a new card? The cost in our time and aggravation is worth more than the actual charge, but we cannot let them get away with this.

I have the same renewal problems as the rest of you. I called to get a refund (female), no refund, auto-renewal, switch to manual renewal, etc. I called my CC Company. They are sending me a dispute form. But I thought about it for a while, read some of your messages and called classmates.com back to try to get my renewal rate reduced to $9.95 and I got a great CSR guy who I had a great experience with and he reduced my rate using the 'good faith' clause. I had nothing to lose and I sucked up the $9.95 (my error, my fault, 'buyer beware'). Hope this helps others save some money!

Website charged my credit card $39.00 for automatic renewal of my "gold" membership, which I didn't authorize. They will not refund the amount charged because I didn't cancel my membership. I didn't receive a "reminder notice" from them as to the renewal charge, which I would have cancelled, it I had the opportunity. The $39.00 was charged against my credit card and it is not refundable per classmates.com policy.

I just found out about this charge from classmates.com from a rep from my charge card company. Then I got on the website to learn that others are trying to get through to them to cancel something they did not charge to their cards. So I thought I might as well put my complaint in now!

I have deleted my email address from them. They continue to send emails to my address. I have filed a complaint with the FTC about them, and their parent company, United. They allow smut on their website.

I have to delete popup ads on my personal website with Classmates.com of Sprint popup ads. This is stupid. This makes me not be able to use Classmates at all. I'm just deleting and deleting.

I read the complaints, but not all. To get e-mails stopped, go to the upper right-hand corner of the website, just above the last name. You will see account. Sign in, and it will have several options to stop e-mails. I also checked my payment option, and after setting it to manual last October 2009, it was on automatic again.

Customer satisfaction means a lot, but it seems like they don't care. To beat them at their own game, change your ATM or credit card number due to fraud. If they don't have an open valid card, they can't debit your account.

I emailed them to complain. They said the charges were non-refundable and I agreed to auto renew the transaction. If I didn't want that then I should have chosen to not renew the membership. They stated they would not refund my money.

I signed up for a one year membership and they sent me a barrage of emails telling me to look at the site. When I did, there was nothing of interest to me. I did not like the service and stopped using it. They automatically renewed my account on 1/24/2010 for $39.00 and charged my credit card. When I called to complain, they said the charges were nonrefundable, but they could reduce the charge to $9.95 for a one year membership. I do not want to pay them one cent more. I think they are a fraudulent company.

Same as all of you, I have been billed unknowingly for months by what I consider a fraudulent "sign up". The number to cancel is 206-301-5700. By the way, most free credit report websites play the same game. Avoid them too!

Two years ago, I signed up for one year with my credit card and paid classmates.com for one year of service. Last year, I signed up and paid for one year of service with my credit card. This year, they just billed me for another year without my authorization. I called them on this and they said they would cancel my subscription but not refund the $39 that they charged my credit card without my knowledge.

They continue to send me e-mails about these supposed classmates of mine. I attended a Catholic girls' school in EL Paso, Texas, yet they even have male names of supposed classmates who want to get in touch with me. I do not respond as I am suspicious of these people, but I am afraid if I communicate with them directly that they will somehow use my e-mail for their purposes. I do not know how to make them stop sending me e-mails.

I received my credit card statement and noticed a $39.00 payment to Classmates.com. I called the number on the right side of bill and after approximately 15 minutes someone answered. I was told I selected automatic renewal, and that they could change it to manual renewal but they had a no-refund policy. After getting no satisfaction I e-mailed their customer support and did get a response, pretty much to the word as the phone call. They seem really well rehearsed. I filed a report with Consumer Affairs for deceptive practices that have ripped me off of 40 bucks! I want my money back.

I found another deduction from classmates.com again. Their phone number appeared on my statement with their name and how much money they took. I called them last year and told them I wanted it to stop. I just signed up for a trial 3/4 month deal. They said they would stop but could not reimburse the money. They did it again. They said they have no record of me calling. I have to prove to them I called. They are robbing people with a keyboard instead of a gun. My account has not been active for almost a year now. They can see that. They will do it again and say they have no record of me calling.

Classmates.com invited me to join for free to find classmates that are online looking to get in touch with me. Imagine my shock when several of my dead former classmates' jokes popped up, trying to contact me from the grave. I suspect not funny jokes on them. I didn't join.

Automatically charged my credit card for renewal without notice. I would never ever knowingly opt for an automatic renewal option for anything. I called, received message saying that they were in an offsite meeting. I emailed and received a response saying no refund.

I signed up for three months.and they keep debiting my account. There is no way to reach them. Every time I try to email, they direct me to a previous page. There is no phone number and no way to cancel membership.

I just received a response from Washington State AG. Classmates says I didn't cancel and they refuse to refund anything. Everyone on this site needs to file a complaint with the Washington State AG, it is online and easy. I still have pending dispute with CC company. I will post results on CC dispute when I get them. If anyone has gotten their money back, please tell me how.

I signed up for a 3-month service period with Classmates.com. When the 3-month period was up, I noticed that I had been charged for another 3 months without my permission. Also, they immediately given my credit card info to another company who charged my credit card without my permission. I called that company and they reversed the charges.

I was so angry that Classmates.com would sell my debit card number to another company, and that someone else could use that information to steal money from my account. Also, Classmates.com has not refunded the unauthorized second charge against my account. What a rotten organization. Now I'm afraid to use my debit card online for fear that I will run up against another sleazy company like Classmates.com who will sell my information for their own profit.

I went on classmates.com to sign up for a one year membership, and the next thing I know is that I'm being billed 24.95 from privacymatters.com. I called and had the fees reversed, cancelled the membership, but they continued to bill, despite more phone calls and emails to them. They are a scam outfit and need to be stopped. This has been going on for 4 months now. Each time, they say the account is cancelled but they continue to bill! Have to complain about Classmates.com since they seem to have a link to this company! 24.95 per month for 4 months now. They say, they are going to refund and cancel Yet again.

I did not, in any way, authorize a continued/recurrent charge to my card. I did not accept more than one three-month period service. I selected 'manual' payment, not automatic payment, on my Classmates.com account. I am unsure as to how, why and when Classmates.com changed this preference for me. I have been charged $15 on several occasions now. Because the charges are so small, only $15, and only charged once every three months, I did not catch the error until now. I was charged on 7/30/2009, 10/30/2009, and again on 1/30/2010. These charges were unauthorized. Because I just caught this error, the only charge officially contested is the 1/30/2010 charge. It is my belief that Classmates.com took it upon themselves to change my account from 'manual' to 'automatic' payment in order to take advantage of their customer. I would love to join a class action suit against them for the fraudulent charges.

I signed up as a gold member and they keep asking me to upgrade to gold membership. I've tried to contact tech support with no help. I do not know how to unsign from this website. They billed my credit card and I can't stop them from charging me again when renewal time comes.

Classmates.com bills my account each year for services and never upgrades the service. Have attempted to contact them but have an automated response to my complaints that we'll get back with you. Approximate loss of revenue 39.00 per year for the last 3 years.

Classmates.com is a total scam! Do register ever! You will be stuck with charges for months and months.

I was offered a free seven-day membership. On the 6th day, I found out they had set an automatic withdrawal from my bank account. The bank said that I could do nothing until the withdrawal was made. I contacted Classmates.com and they said they do this so as not to have any lapses in service in the account. I was not asked if I wanted to continue. I did not give my permission for the transaction. I was robbed of $39.99 that would put my account in a negative balance causing me further fees from the banking provider. They are a den of snatch and grab thieves. Help me stop them please.

I was sent an email from Classmates.com saying someone wanted to contact me. So I went in to this free account and they required a credit card to see who it was. I figured it can't hurt. Then after paying it, the contacted person was not real and was a scam. I tried calling their phone number with no luck. Then on 5 repeated attempts of emailing them, telling them to remove my private information and to remove me entirely from their system, they failed to comply. Now I'm looking for some legal actions to take against them for not acknowledging my privacy to remove all my information. Please help.

My private information is still being displayed in their system and they will not comply with my request to remove my private information. They also scammed me out of $15, which is not really the issue, my issue is my information. They are using my personal information for their gain. This site is a scam and should be looked into by the FBI.

I told classmates.com not to take money out of my account, unless I said so. I told them that I would decide whether I wanted to sign up again after a year. But they took the money out of my account anyway, and I don't know to get in touch with them. I want to cancel, because I find them untrustworthy.

I signed up for the Gold Membership at Classmates.com. I have tried, repeatedly, to sign into this account and always get the same error message: invalid password. So, even though I was using the correct password, I reset it. I still cannot log in to this account. I am fed up and disgusted and have asked repeatedly for help from Classmates. All I ever get is this computer-generated response, which is of no help at all! Now all I want to do is cancel the membership, and I can't even do that!

My credit card was billed for two magazines that I did not subscribe to. I found out that they got my credit card information from classmates.com and this was a pop-up that I failed to say, I didn't want. I reported this to the fraud division of my credit card company and the charges were removed. The magazines were House and Garden and Ladies Home Journal. I called and told Classmates that I would never give them credit card information again nor subscribe to their website.

Like many other, I too was dubbed into joining a gold membership to read messages from long lost friends that did not exist. But I waited in time and was offered a gold membership for $9.99. I was hesitant as I do not trust giving credit information out online. As I joined, I set up my account and noticed a button to account and ensured that automatic renewal was placed in manual as I was unsure of the benefits of this site. As time went on, sure I hooked up with friends, but everybody was moving interest to Facebook that was provided free! I too left Classmates.

Going through Visa charges for the month, I too discovered a charge for $39.99 that was only last Friday January 29, 2010. I called my credit card company in dispute of this charge, but will have to wait for anything to be resolved. I thought for a minute and realized that my credit card information was changed as the card expired last summer. Other renewal services I contracted with such as Blockbusters and Netflix had to have me re-verify my account. How was this able to be charged in the first place? I went to my Classmates account to verify information of billing and they still had my old address and the credit card expiration date was actually updated to be one year past the expiration date of the new credit card! Automatic was selected as renewal, but I did not ever select that term.

A charge for $39.99 appeared on my bank statement. I never authorized classmates.com to make any charges on my account. I have tried to remove my name off the site, the server moves slow and it is not allowing me to remove my information. I am having difficult economic hardships. I cannot afford to have money taken out of my account that have not been planned.

I signed up for Classmates.com. I tried to sign in today to get information about cancelling my membership. The password I entered did not work and I was unable to reset the password. I wish to cancel this membership before these yokels charge me a "renewal" membership fee. I am unable to get in touch with Classmates and am extremely frustrated that I can't cancel my membership because I have to sign on to do so, but my password no longer works!

Also, while looking into this, I discovered a site where I read a number of complaints against Classmates. One of those was about charges mysteriously appearing on credit cards after signing on with Classmates. I was also victimized by this scam, and now I know where it came from! The time the charges started appearing on my credit card exactly coincides with the date I signed on to Classmates. I called the company charging my card, and they promptly refunded my money, which amounted to almost $200.

I continuously get e-mails from this group, and yet I have no way to stop them. Their site misdirects people so they cannot contact them to be removed from their e-mail list. This site appears to be nothing more than a scam. I'm frustrated that I cannot stop the harassment that I'm being subjected to by getting all these e-mails that I don't want.

I did join Classmates.com when they had a special going on. I paid for one year. On my January American Express bill, I saw a charge to 123 Privacy Matters. I called to see what company this is and how they got my information. I was told, I signed up through Classmates.com. I never did any such thing. They said, they would cancel my membership to 123 and issue me a refund. But I no longer want Classmates to have my information of any kind.

Seems they automatically sign you up for automatic renewal and don't provide a website contact for consumer assistance. The terms of contract refer you to a non-existent site for cancellations. I was just charged $39.00 to my credit card without my knowing.

I joined this site and I just want to cancel my membership and I can't get anything to work on this site. I just want my information off of this site and nothing works. I can't even get their help site to work. I went to cancel my membership and that does not even work. I went to delete my pictures and that did not work either. I want my refund and my info off of this site. It is a joke. I just do not want my children's pictures posted on this site. I made a mistake by joining and thought it would be a good thing but it is not. I just want their pictures off of this site and my information. I want my membership canceled. I do not think it's too much to ask.

After getting no satisfaction, I emailed their customer support and did get a response, pretty much to the word as the phone call. They seem really well rehearsed.

Today, I called my credit card company and they are sending me paperwork to dispute the charge. They said they have had a couple complaints already. As many people as this affects, you would think something could be done about this. I did print my emails if they try to bill me next year. I did change my billing to manual and will cancel. This just seems unfair that they can email you about any account activity until time to renew and then see if people let it slip through.

I was charged for a renewal of one year without my approval at anytime. I bought a three month membership last year. It ran out but I was not allowed to enter membership areas. In December, a charge was put on my BAC account for $39 for a year membership for 2010. I called to cancel and they would not, saying I checked for auto renewal. I did not. A renewal would have been for another 3 months anyway, not a year. I was not given any proof of my agreement of a renewal. BAC sides with Classmates stating I gave them my account number once so I engaged with them. They want me to sign a paper with them stating that I engaged with them for the $39 charge and that now I want to cancel the membership and charge. If I don't, they, in the writing on form state, they can not help me or go on with the investigation into the charge from Classmates. My three month charge was not for $39 and I did not engage in the $39 charge, so I will not sign this statement. I called to talk to them about this and I was told I must sign or they cannot help. I went online to see what renewal info is on the site. While searching for the site (I stopped use of it when 3 months ran out), I found a web site about Classmates. It has pages and pages (170) of others complaining about $19 to $39 charges put on their credit or debit account for these amounts in December or January without their approval or request for renewal. One was even after not months of no membership, but years without a membership. Several other Credit Card companies are siding with the Classmate company and not canceling or refunding the charge. There are about 900 complains. Everyone states they did not approve a renewal or receive a notice of a renewal, only the charge on their account. I believe with all of these complaints someone should investigate, especially the fact of no approval or no cancellation of months not used yet.

After signing up with them, they must have sold my card information and I have been debited every month by these companies: $19.92 and $12.00 per month. I am sure from your website that you know who they are. What I don't understand is why this has not been taken care of and why we have not been protected from this fraud. It all resulted to bank charges and a lower balance in my bank account.