Classmates.com

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Dennis of Gardena, CA July 3, 2009

On march 17th,2009 I signed up for a gold membership with classmates.com When I got my credit card statement I noticed that I was charged twice for the one membership. I was charged a totel of 118. when I got a hold of Member care; via e-mail I told them about the mix up. I had them take the one charge off my credit card. they had me change my password.

Now when I try to get onto the classmates website; It will not take my password. When I put my registration number and password it will not let me in. I tried to contact member care;It will not let me in on that site. Also one more thing that I noticed I do not get any e-mails from classmates.com sence this happend.I used to get e-mail from them about three times a week with updates.I have not received anything from classmates sence April 1st,2009.

T. of Adair Village, OR July 2, 2009

I was lurred into this classmate thing with a free week subscription. I attempted to cancel without any success, and now I have been charged 39.00 for something that I probably will not ever use. They made it so simple to subscribe to their service, but it has been a royal pain trying to jump through their hoops in hope of speaking to a live person. Their customer service is a joke!

Pam of Butler, KY July 2, 2009

why am i being charged 17.00 automatically when i didnt authorize? Plus i already paid that amt. back in Feb. 5,2009

Cathy of Wakarusa, IN July 2, 2009

AMAZING... I got a REFUND from Classmates.com! I fell for their "free week" scam, too, and when I tried to cancel, of course there was no button or place anywhere on their site to DO it, nor any contact phone number. After reading here and other places, I decided trying to contact Classmates.com would do no good. So I contacted the BBB... the Better Business Bureau. http://www.bbb.org/

I didn't get "crazy mad"; I just explained how I wanted to cancel after their "free" week and there was no button or place to cancel, and how that was just WRONG. I got a case number back in my email the same day, and ONE WEEK LATER, I went into my bank account today and I had a REFUND! (insert fainting smiley here) Classmates never contacted me, but it's enough to have the refund. I made sure to delete my credit card number from the Classmates site, as well as clicking on the "manual" button for yearly payments, so don't forget to do that, too. TRY IT... you may get the same result! Good luck!

Nancy of Dade City, FL July 2, 2009

Unauthorized automatic TWO YEAR renewal charged to my credit card. Classmates sent me an e-mail saying it was part of their service agreement that there would be "automatic renewals" unless you changed to manual renewals on the web site. Going to their website it is near impossible to find the place to do this. When calling their phone number you only get a recorded message.

I think these people are deceiptful and should not be allowed to keep on with these unfair business practices. When I called my credit card holder they said that they can't fight classmates charges. The classmates web site states that they will keep memberships active and only will stop billing the next billing period. That's two years off! These people are crooks!

Paulo of Woodbridge, VA June 10, 2009

I just filed this complain with BBB. I signed up for a free Gold membership trial with Classmates.com in June of 2007. I ended up trying the service for a year. Under my profile, I did not allow them to renew my membership. In 2008, my membership was renewed anyways. I called them to correct the problem and was told that my profile did not reflect me changing the non renewing option. Meaning, I had been charged for another year of Gold membership. Because one year had pasted, and in my mind I could have made a mistake, I did not complain much. However, I requested that they exclude me from the automatic renewal from their side so that there aren't any miss understandings on my end in the future. I verified that my membership was not set up for automatic renewal.

Yesterday, June 8 I was charged for a renewal once again for a year gold membership fee. I called them today, June 9th and explain that I have gone through this before. The setting for automatic renewal was changed and they should not have charged me. The receptionist on the phone game me the same explanation as I was given before in saying that I am now removed from automatic membership renewal next time it comes up. But next year, June 8 2010!

Meanwhile, they are charging me another year of Gold membership fees. They're telling me that they have a non-refund policy! So I am stuck once again paying for something I will not use. I do not intend to use their service!! I don't know how else to tell them and stop them from charging me! After doing more research this time, I realize this is a very common thing they do! Not even one full day had gone by and they want to charge for something that I don't elect to use the whole year. This is definitely not good business and I have no idea how and why they have received such a high rating from BBB. Again, they should have not charged me for the service. They had no right to do so! And it just seems that not one can really stop them, so they keep doing it!

Darin of Winchester, VA June 30, 2009

WIthout any Authorization or notification, Classmates.com charged my (old) credit card for 39 apparently for a renewal of membership, which again, I never authorized, asked for or in any other way sought or requested. I often receive email notifications from Classmates.com stating to "look who has visited your profile." or "left you a message" or "checked out your profile recently" or "see who is trying to get in touch with you" type of message, (even when no one NEW has checked it out any time recently or this entire year!)

I called the telephone number for Classmates.com as listed on my credit card bill and it states that they have been overwhelmed with calls, then it disconnects the caller (me). What the F**k! They tell you on the automated voice message when you call that you can go online to contact them but I have been unable to find such contact information and I have been unable to get a response to this unauthorized charge on my credit card (again, this is a credit card I haven't used in over 1 year!) How is anyone else going about obtaining a refund or contacting Classmates.com?

Jeff of Maryville, IL June 30, 2009

I signed up for a ONE TIME ONE MONTH gold membership just to try this service out. Now my bank account is being charged every month without my permission. Calling the phone number that appears on my bank statement only leads to a recording that hangs up on you. Trying to use the on line customer help does nothing. You fill out the information just to find that the send button is inoperable. There are no customer support phone numbers that I can find. I will attempt to cancel them through my bank.

Marion of East Greenbush, NY June 30, 2009

Some time ago, I subscribed and paid 17 for "Gold Membership." I have not renewed it. I was not contacted about renewing it, but a renewal charge of 17 is on my current credit card statement. I called the number for "classmates" as indicated on my credit card statement but only got a recorded message saying to go online for contact. It is impossible to contact "classmates" online to request a refund of this unauthorized charge. I am sure their process is illegal! I have never heard of such a thing ... I have always been able to contact a "merchant" to request a refund of a credit card charge!

vivian of santa clara , CA June 30, 2009

Classmates has billed 39.00 to my credit card without my consent or notification. I have not had a computer at home for over 2 years nor do I use Classmates service.

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