Classmates.com

• Classmates.com complaints --- News • Class Action Targets Classmates • Classmates Joins Netzero, Juno • NetZero, Juno Merge into United Online

Lisa of Juneau, AK February 8, 2010

I did not in any way authorize a continued/recurrent charge to my card. I did not accept more than one 3mo period service. I selected 'manual' payment, not automatic payment, on my classmates.com account. I am unsure as to how/why/when Classmates.com changed this preference for me. I have been charged 15 on several occasions now. Because the charges are so small, only 15, and only charged once every 3 months, I did not catch the error until now. I was charged on 7/30/2009, 10/30/2009, and again 1/30/2010. These charges were unauthorized. Because I just caught this error, the only charge officially contested is the 1/30/2010 charge.

It is my belief that Classmates.com took it upon themselves to change my account from 'manual' to 'automatic' payment in order to take advantage of their customer. I would love to join a class action suit against them for the fraudulent charges.

Robin of Yampa, CO February 8, 2010

Sign up as a gold member, they keep asking me to upgrade to gold membership. I've tried to contact tech support with no help. I do not know how to unsign from this wed sight.

Robert of Hurtsboro, AL February 7, 2010

Classmates.com Bills my account each year for services and never upgrades the service, Have attempted to contact them but have an automated response to my complaints that we'll get back with you...

Kristi of Chicago, IL February 4, 2010

Classmates.com is a total scam!!! Do register EVER! You will be stuck with charges for months and months.

Joseph of Canby, OR February 3, 2010

I was offered a free 7 day membership. on the 6th day I found out they had set an automatic withdrawl from my bank account. The bank said that I could do nothing until the withdrawl was made. I contacted Classmates.com they said they do this so as not to have any lapses in service in the account. I was not asked if I wanted to continue. I did not give my permission for the transaction. I was robbed of 39.99 that would put my account in a negitive balance. Causing me further fees from the banking provider. They are a den of snatch and grab thieves. Help me stop them please

Thomas of Staten Island, NY February 3, 2010

I was sent an email from classmates.com saying someone wanted to contact me. So I went in to this free account and they required a credit card to see who it was. I figured what can it hurt. Then after paying it the contacted person was not real and was a scam. I tried calling their phone number with no luck then on 5 repeated attempts emailed them telling them to remove my private information and to remove me entirely from their system. They failed to comply now looking for some legal actions to take against them for not acknowledging my privacy to remove all my info. Please help...

GERALDINE of NO. SCITUATE, RI February 2, 2010

I told classmates. com not to take money out of my account unless I said so. I told them that I would decide weather I wanted to sign up again after a year but they took the money out of my account anyway and I don't know to get in touch with them. I want to cancel because I find them untrustworthy.

JO of MESA, AZ February 2, 2010

I signed up for the Gold Membership at Classmates.com. I have tried, repeatedly, to sign into this account and always get the same error message, invalid password. So, even though I was using the correct password, I reset it. I still can not log in to this account. I am fed up and disgusted and have asked repeatedly for help from Classmates. All I ever get is this computer generated response, which is of no help at all! Now all I want to do is cancel the membership and I can't even do that!

JUDITH of El Cajon, CA February 2, 2010

My credit card was billed for two masgazines that I did nto subscribe to. I found out that they got my credit card information from classmates.com and this was a pop-up that I failed to say, I DIDN'T WANT. I reforted this to the fraud division of my credit card company and the charges were removed. The magazines were House and Garden and Ladies Home Journal. I called and told Classmates that I would never give them credit card information again nor subscribe to their website.

Jerry of Lake Forest , CA February 1, 2010

Like many other I too was dubbed into joining a Gold membership to read messages from long lost friends that did not exist. But I waited in time and was offered a gold membership for 9.99 I was hesitant as I do not trust all giving credit information out on line. As I joined I set up my account and noticed a button to account and ensured that automatic renewal was placed in Manual as I was unsure of the benefits of this site. As time went on sure I hooked up with friends, but every body was moving interest to Facebook that was provided free! I too left Classmates.

Going through visa charges for the month I too discovered a charge for 39.99 that was only last Friday January 29 2010. I called my credit card company in dispute of this charge - but will have to wait for anything to be resolved. I thought for a minute and realized that my credit card information was changed as the Card expired last summer. other renewal services I contracted with such as Blockbusters and Netflix had to have me re verify my account. How was this able to be charged in the first place. I went to my classmates account to verify information of billing and they still had my old address and the credit card expiration date was actually updated to be one year past the expiration date of the new credit card!!! Automatic was selected as renewal but I did not ever select that term.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |