I sent them an email, and they responded on how to turn off auto renewal and it also has a point to where you can delete the card number you used to subscribe to the site. I will see in August if it works. I printed the pages to show what I did, so I will use that if they try to renew it. Lots of luck to all who try the same. I used their help link to get to where I canceled my subscription.
Consumer Complaints & Reviews
I looked once into Classmates and did not find what I was looking for. Then, I noticed an unauthorized $15 charge on my back card. I immediately unsubscribed and told them to stop billing and refund my money. Now, I see that is not going to happen. It is just another scam against the elderly!
I have not authorized subscription to Classmates.com aka Memory Lane for any period of time other than my initial request. Please credit my account $15.00 you debited on 5/7/2012 and cancel any future business relationship that I signed up with you through fine print or otherwise and also, discontinue debiting my bank account immediately as requested.
End of month review of my bank charges and found a $39 withdraw for this company. Few years ago, I cancelled my membership with them due to their monthly billings (unauthorized). Now they have billed me for a year's membership with no authorization. If the bank cannot correct this issue, I will take legal action. Many of us overcharged/billed without agreeing need to consider banding together and filing a class action lawsuit against them. This is the 3rd year they have 'hit' me.
I paid for a membership I believed to be for a year, $15. I just found out I am overdrawn and a huge overdraft fee assessed because classmates.com automatically took another $15. I am one week away from graduation with my second degree and don't have money to throw away on a site that has not provided any services. I have found my old friends in the phone book. This site should be closed .
I never asked for automatic renewal. I don't find the website worth the money, and I stopped using it a long time ago. Now, I notice a $59 automatic renewal charge on my credit card. They refuse to take it off. They won't even remove my affiliation. I don't want anything to do with them but I seem be indentured to them until 2014. I'm nauseated.
I have not used Classmates.com in years, nor have I been billed by them in years. I recently searched for my yearbook on Memory Lane, and all of the sudden I have a charge for $39. There is no phone # available to contact them to cancel. I find it odd that they have no credit card on file for me, but charged my account?! I am out because my bank says I have to deal with them. How is that possible when I can't even contact them. This should be illegal.
Scam billing - I was charged $59.00 to my bank account to renew without my consent. I want my money refunded.
Classmates.com - I signed up for temporary (just for 3 months), short-term membership some time last year. I'm now seeing $3.00 - $15.00 charges on credit card for the last 7 months. I only realized this when I was looking at my recent and past credit card bills. I never requested any further membership in Classmates' Memory Lane. I did not see any fine print stating I would automatically be renewed. Even so, they have charged my account three consecutive times in a row. This site should be closed down or be fined!
I went looking for my yearbook of 1958. Before I could look and after I paid the money, it didn't go back to 1958. But I was still charged $7. I am out of my money and 2 more months, because I found nowhere to cancel.
I signed up for temporary, short-term membership some time last year. I'm now seeing 15.00 dollar charges on debit card for last two months. I never requested any further membership in classmates-memory lane. I did not see any fine print stating I would automatically be renewed. Even so, they have charged my account two months in a row.
I am not a member of Classmates/Memory Lane. I had once been a member of Classmates.com a very long time ago but cancelled my account with them. All of a sudden, I get an unauthorized charge of $15 on my credit card.
On 01/03/12, my credit card was charged $7.50, reference # **. I have not authorized this charge. On 04/03/12, my credit card was charged $15.00 reference #**. I have not authorized this charge. The consequences; I've been charged $22.50 for services I have not requested. I expect a credit in the amount of $22.50 immediately.
I noticed a charge on my bank statement today for a $59.00 charge to these guys. I haven't used their website in a couple of years. I distinctly remember cancelling my Gold membership a couple of years ago and had also turned off recurring billing. When I saw the charge on my bank statement, I went to their website and saw that while my card info was still there, they somehow managed to have my new expiration date for my card (the old expiration date was in 2011). However, the billing address was from a couple of years ago when I was stationed overseas. Strangely enough, there isn't a way to contact them on their webpage... at least I haven't found it yet. I'll be contacting my bank in the morning.
Out of the blue on February 24, 2012, I get a $39 charge on my credit card from Memory Lane - Who? Oh... After some research, I find they are the site I used for a short while during my 2010 class reunion. They seemed to think they can just charge my credit card. The credit card company says the charge is from a merchant who automatically bills your account. I don't think so! If so, why didn't I hear from them in 2011? Why just now? Then I see they have settled a class action suit and there are recent multiple complaints on various websites. How do you ignore the charge if the credit card company (Citi-Cards) supports their lies?
Because I changed my email address and couldn't remember my password, I have been unable to get any help cancelling my membership. They say go to Accounts at the top or bottom of the page but there is no Accounts listed anywhere on the page. Also, there is no other way to get help as they list no email address or telephone number to call. How can I get them to quit debiting my credit card with a charge? It is ridiculous that I have no recourse. You are my only hope. Please advise me as to what to do.
A few years ago, I signed up for the shortest Classmates.com membership available to try it out. I did not renew. Sometime later, I had issues with them and eventually received notice of a class action settlement, which gave me a free year membership, which I did not even want. Today, I found a $39 charge on my bank statement. I didn't know they even still had my banking information, and I never authorized this charge.
Their website gives you a chance to e-mail them, which states "We'll get back to you when we can." There was a phone number on the bank account's charge, which was not toll-free, which I dialed. I was told "We have a higher than usual call volume" or words to that effect. I am quite sure that no matter when I call, I'll get this same message. This being a toll call for those of us with landlines, it certainly discourages you from holding.
A charge of $39 appeared on my credit card account. I called and was told it was too late for the charge to be recalled. So, I'm a member of an organization. I do not want to be associated with until March 1, 2013. I was told that I will not be a member after that time. It suits me, but I don't exactly believe them and wrote myself a note to call in February to make sure I won't be a member come March 1st.
In the first week of March, 2012, in reviewing my bank statements, following "overdraft protection" deposit was discovered, So, I looked further and discovered there was a charge on February 28, which read: "Visa Purch Recur Non-Pin CLASSMATES-MEMOR." I walked to my bank, and the teller said they had no more info than those letters. I have not been a member of Classmates for 4 years, so this was a shock to me! I want the charge removed, but this website may not be the official way to do it. But I feel better voicing my complaint, anyway. Any idea where to go from here? Classmates won't answer my emails to them! Thanks.
They make it difficult and impossible to cancel a membership online. When I clicked on multiple links they provided, I was never taken to where I could cancel. They do not list a phone number or email to do this. I found a phone number online but, of course, they are only open during business hours. I will never, ever become a member again unless they become more transparent in their business practices. I wish I had investigated the complaints online before joining.
I was billed last week so I sent an email requesting a refund. They sent an email back that basically says there are no refunds and I have to go into my account settings and change an option that has a recurring payment feature. I didn't know there were account settings! How convenient for a company to have a default setting for recurring payments and a no refund policy! Now, when I write, all I get is a canned response telling me how to change the recurring payment setting.
When I tried to sign up, it said I already was a member. I don't know how that so. This is the first time I have signed up. After I signed up, I gave a password that didn't match. Someone else is using my name. I don't sign up now.
I do not wish to be a part of the Classmates.com/Memory Lane. I enjoyed several years ago until someone began to tamper with the program and I could no longer get into the program. Now, they charged a membership fee of $15 for something I cannot get into. So I am demanding they put my money back and in the future, people should be notified of this before they charge the money.
I do not want this product and did not OK it to be billed to my credit card. Please remove me and refund my funds to my account ASAP. I tried Classmates once and cancelled it because I didn't think it was worth the money or easy to use. I have tried to call their office number, but no one answer phones there. I feel this is poor professional business. Their online site is just as irritating. I have tried several times to place this complaint. I do not hear anything today. My next contact will be the Attorney General's Office.
I cancelled my Classmates.com subscription for two years and they took $39 out of my debit card. And because of that, I had extra fees coming out of my account. I don't t want them to do that. I want my money back in the bank and I don't want the account active. I canceled it and I want them to keep it that way for them not to keep taking money that does not belong to them.
Several years ago, I signed up for a monthly Gold Membership so I could contact some friends. I canceled that membership after I reached the friends I needed. This year, a charge shows up for $39 on my credit card for an annual membership. I went on the Classmates' website and noticed that they were using an expired credit card on a still existing account number. I complained to customer service that: a) I never used the service, b) I didn't authorize this charge and c) that there was no notice that this annual billing was about to occur.
Nita, from "customer service", informed me that the refund policy states "no refunds" and they don't send renewal notices out because - get this - people don't like a lot of email clutter. ** is "email clutter"? A notice that you're about to be billed for a service is hardly "clutter". I asked for my money back - twice - and got the same answer. So, I've filed a dispute with my credit card company, in hopes that they will not pay these clowns. This is criminal.
Charges have been made to my credit card without permission or without my knowledge. I did not even know Classmates.com has another name. No notification was sent to me about a name change or new charges and I am calling my credit card company to refute these charges. I have had no response to emails sent regarding this situation.
There is no place on their website to connect to cancel, despite clicking on the links for help or email. Neither works. It has not worked for over a month or two. After reading all the other reviews, I think someone should investigate them. How can they continue to stay in service, stealing everyone's money? How do you cancel without a contact? I tried emailing them, but it came back as a non-monitored email. How convenient. I called the number another person posted, 206-301-5900. Noted a longer than usual wait time. Duh, do you think!
I'm trying to update info for an upcoming reunion and they keep saying "they" have a problem. They won't answer my emails! I can't find a phone number to call and complain!
Not receiving any Information - I get billed but have no way to get any information from Classmates.com. Please check your records to ensure that you have the correct email address.
