Complain about a product or service

What Should I Ask?

Finding a Lawyer • Introduction • Where to look • What kind? • How expensive? • Be inquisitive • Be a good client • Starting the search

Before you get there, ask what the consultation fee is, and how long the consultation can last. Some lawyers offer free consultations -- and you should be sure to ask for this when making your initial appointment.

On site or by phone, ask lots of questions:

1. Have you handled cases like mine before? How many? Do you have any similar cases now?
2. Are you familiar with alternative forms of dispute resolution (mediation, arbitration, etc.) An attorney with several options for handling a situation can be more creative and cost-effective.
3. Can you estimate how long this might take?
4. How much is this likely to cost and what will be included ?
5. How often does your firm bill?
6. When can I expect you to contact me? Do I need to call/e-mail to check up on things?
7. Would you give me a reference or two?

Next: How can I be a good client?

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If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

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