Complain about a product or service

Dell Finance

Kathy of Oakland, MD July 9, 2009

In April 2009 I ordered a new desktop. Arrived and I hooked it up..works great...well a week or two later another desktop arrives. I talk to Dell and they say I have to return Computer # 1 (now running happily in my office) I jumped up and down, screamed and they agreed to accept # 2 back.

I get my bill, which is for 2 computers. I pay over half of the bill and wait for the credit to catch up. It is now July 9, 2009. I have made numerous calls to Dell to straighten this out..I have actually overpaid Dell and should be receiving a 150 credit. Thought I had it fixed in mid June. I have been receiving collections calls from Dell, sometimes 6 times a day. I just talked with Dell and "it is not their department...they can only see the purchased in April and that I am overdue...."Why am I not paying them" they ask. After 10 minutes, the phone disconnected and they didn't even return my call. (They have all contact info for me. I have had all the fun I can stand here. Although I like the computer, I doubt I will ever deal with Dell again.

Albert of Livermore, CA July 9, 2009

I ordered a Dell Laptop computer, based in part on your recommended lists. Dell Financial Services takes on the billing. I think this is a ripoff, as they make more from periodic charges than from the sale itself. No reason they should bill me from DFS instead of Dell itself. Sure enough, on a phone call, they talked about monthly charges, etc. I objected and insisted I would NOT pay for anything beyond the cost of the computer. I got some static about this. They would allow only one payment at a time, leaving them the possibility of dinging me with monthly extra charges.

Karen of Arlington, TX July 8, 2009

I have had a Dell Preferred card for 2 1/2 years. Over that time I have never missed a payment, have almost always paid much more than the minimum, and they have raised my limit several times. Today I received a letter informing me that they had closed my account due to deliquencies to Dell in the last 13 months, too many credit inquiries, and too many accounts opened in the last 24 months. I have never been late on a payment to Dell! I have opened two other accounts in the last two years, hardly "too many". As for too many credit inquiries, how many is too many? They stated that this was also based on my credit report. When they issued my card 2 1/2 years ago I was in the middle of a bankruptcy and they didn't have a problem with my credit rating then! I got the card to begin with to help reestablish my credit, and have maintained a perfect payment history since then on all my accounts.

David of New Hyde Park, NY July 8, 2009

I purchased a Dell computer system under a 9 month 0% interest plan. I received my second bill and noticed interest being charged. I called DELL who told me that the system I brought was not eligible for the 0% financing despite being told during the time of purchase it was. This is the classic bat and switch financing and dishonesty Dell has been famous for. In 2003, I purchased a Dell system and fell victim to this at this time too.

Art of hesperia, CA June 26, 2009

I've ordered 6 thing, a laptop that I like, order was for a 350MB hard drive, they send a 285MB hard drive in it. I called and the lady said it works so whats the problem, I asked what about the difference in the drives she said, nothing. My wife has been out of work for 4 mo. we paid all of our bills on time but One, BECUSE OF THE ROTATING DUE DATES (ILLEGAL) I ASK YOU. so we put our credit cards on hold. Sure our credit hurt a bit, but I continued to pay dell. Now thy close it, well fuck them too. We paid for them for 7 months my credit limit was 3500, my current bal 998.26 Good luck Dell,

Dawn of San Antonio, TX June 23, 2009

I went online to dellfinancialservices to check when my next payment would be due when I noticed an "Over The Limit" message. I currently have a balance of about 600.67 and thought that was strange since I have 2,399.33 in available credit. I called and spoke with a rep by the name of Rachel who informed me that my account had been closed because of my credit report & that I would receive a letter in the mail in a couple of weeks explaining this. This practice is something that Dell just started according to the Supervisor (Rachel) I spoke with.

Louis of Roseville, CA June 23, 2009

Received the computer on tht 14th of May, coming to find out that there was some major problems with the solftware within their system, even when knowing when the quad processor is much faster the a dual core processor. Being visually impaired, it was difficult for me to do the task for trying to resolve the issue with the unit. In trying to resolved the matter with the company, I was trying to make then understand that I was visually impaired, it was talking to a breakwall and this unit was still under manufacture warrenty. the company waited until the 21 days expired, and still knowing that I don't have a working unit, which is just still sitting in the living room. In having a comversation with many of the folks who for some reason don't know what they are talking about, I was still receiveing the run around with the company, finally giving up after 6-8-09, knowing that the company would still give me the run around with the unit.

Forking out 1400 for the unit, and stil not working, and have been wanting to returned the unit back dell for a replacement or the charges taken off the account. For Right now I'm at a loss as what to do at this time. Here are the folling express codes as the many times that I have deal with these folks at dell.

It is my understand that the company uses referbish parts, which is the most of the cause with many of their defected products, and with the many unqualified person who are underpaid, with no training when it comes with computers or any other products that is made or suppose to be made. I would consider this action of their is a vilolation and a breach of their contract with their customers.

Chris of West Islip, NY June 22, 2009

I have made some mistakes over the years as new parents we accummulated some large bills and we got behind. We started out 33,000 in debt about 2 1/2 years ago. We looked for help and came across a company called money mgmt international who we have payed a set fee(lower interst rates) for 2 1/2 years and have lowered our debt to about 18,000. Dell financial WAS the ONLY company not willing to help out and join the plan.

Since this has occurred my wife has been diagnosed with type 1 diabetes and we know have mounting med bills. We have a car payment. All in all i will be debt free from the car and all other credit card bills in about 2 more years at the current plan. Dell however has turned a 1491.46 computer purchase on 02-12-07 into 2476.95.

So after 3 years i owe them still 1,000 more than the intial purchase amount. I NEED HELP BAD!!! Is there anything i can do to stop them? I talked to them 6/21 and after 3 years the best i can get them to do is lower the interest for 6 months to 9.9 % but all this will do is enable me to lower the amount by around 250.00 after which the interest will AGAIN go up to the 22% its at know and the same problem is likely to occur? PLEASE HELP! i believe i have already payed the worth of the computer back to them.

Tina of Cloyne, ON June 21, 2009

Well I decided to get a new computer for personal use. We had already bought a desktop from Dell in the past and figured wouldn't hurt to have two computers so My husband and I ordered another from Dell I told the lady I talked to from so foreign country I am sure!! What I wanted to do with the computer she said sure no Problem and told me the computer I receieved will be perfect.....Well it arrived and I quickly found that I couldn't do anything with it like gaming because the operating system was wrong so after about a week of me calling them (Dell) they told me I would have to send it back and they would send me another one.

Well when it arrived it was a totally different computer all together but it has worked good... for now! That was not the end of screw ups It had been about a month and I notice that 2 payments were coming out of my account for two different computers so I tried getting answers from both Dell and Dell Finanical they both kept pointing the finger at each other so for about 6 months I was forced to pay for a computer I no longer had I finally had to stop all payments to get the right answers which it did! Instead of getting all my money back for the other computer they took it off the princible of the computer I had and told me that this would not affect my credit which was flawless but I just found out it did affect my credit and still no one will answer my questions through Dell or Dell finanical......still waiting

elizabeth of mission, TX June 16, 2009

I have been a dell customer since june 05. In June of 2008, I made a purchase for a laptop and charged it on the dell preferred card. During the purchase, I asked the sales rep to update my address and phone number since I had moved. I specifically told him, from now on I want all correspondence sent to me via this new info and the sales rep told me all my info had been updated. He also told me that my montly payment was 15/month. I actually paid 1040 by December and I checked the balance on my dell card when it was zero. I therefore stopped paying.

In june 2009, I checked my annual credit report and so that I was 22 behind my payements at dell. Immediately I sent the payment via bill pay. I then called Dell to find out why I was never advised of the late payment. This is where my nightmare begun. The sales rep did not update my info as requested and Dell still had my old info, I then told them that I had moved. I told Dell that I had sent the payment even though they did not contact me as required by law and all I wanted was for them to remove that late payment from my credit report and they refused saying that it was not their job to contact me nor update my info.

Dell is ridiculos, when u call they take u through all these prompts, I got hanged up on 3 times by the reps in India and after holding for 1 hour when I requested to speak to a manager, this rep by the name of Priya told me that none was available and hanged up on me. Putting this adverse info on my credit is going to result in higher interest rate.

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