Complain about a product or service

Dell Finance

Jan of Colorado Springs, CO August 7, 2009

Every year I have bought a Dell computer and paid it off during tax season as I am a CPA. (past 3 years) I called to purchase a computer, January 2009 and asked to purchase a computer and that I would be paying it off during tax season. I was told no problem, I can pay it off early with no penalties and interest. I have now found out that I was signed up on a 24 month lease to own my computer!

Dell is now saying that they charge FMV of the computer at the end of their 24 month lease with purchase price of 400 to "own" my computer. This is an additional 400 along with monthly finance charges. I feel I was scammed by the salesperson.

I called to resolve this issue to pay the balance I owed on the computer and for them to drop the additional 400 due to false information I was told. I specificly said I wanted to purchase the computer.

First of all, I was giving false information about my computer purchase. Second of all, who really determines the fair market value of the computer? I asked Dell if they were willing to lose a client over this scam and they were. They would not correct this problem. I am appalled. I am only willing to pay for the balance I agreed upon to pay for my computer.

Jean of Medford, OR August 1, 2009

My experience with Dell has been unbelievably bad. I purchased a computer and paid it off IN FULL. Several months later I received a bill for 640.00 and didn't even know what murchandise this was for. I had ordered nothing else!! The worst part is that my son and I repeatedly tried calling Dell to straighten this out. Each time we were on the phone for 10 to 15 minutes being transferred several times explaining our problem each time. Finally the call was cut off. This happens each time we call.

The letters I wrote begging for a response have gone unanswered and ignored. Then last week I got a bill from a credit agency stating the account was being turned over to them for collection. I was furious and called the collection agency immediately; they do not know what the bill is for. I explained our luck with phones calls to India to agents who do not speak English in trying to straighten this all out.

This is so difficult to deal with and if I could afford it, a lawyer would be the one to contact the credit agency so this phony bill of 650.00 would not go against my credit. Buying from what I always thought was one of the best companies has been nothing but a nightmare and it isn't over yet. I will never buy one thing from anyone again who is associated with Dell.

Keevie of Martinsville, VA July 30, 2009

Dell's website credited my transaction 2 days after it actually occurred, resulting in late fees. When trying to resolve the issue with Dell Financial Services, I was given the run around and told to make a payment over the phone to stop the late fee. This would result in a double payment but would "save me the 9 dollar fee."

When asked to speak to a manager, the operator put me on hold for over a half hour before she returned and told me to call back in 15 minutes. I did as she asked and placed another call only to get an operator to hang up on me after pulling my information. My husband then called and would receive the same treatment.

Robin of Manchester, CT July 27, 2009

My x-husband lost his job; laid off. Resulting in me not receiving any child support; two boys, one in high school and one in preschool. I Called DELL to see if they can lower my interest rate, which his at 27%. They have refused to lower my rate and are not willing to work with me. I've been a customer for 2 years; NEVER LATE ON A PAYMENT.

Judi of Cameron Park, CA July 22, 2009

I purchased a dell Desk top computer in January and then a lap top in February using the dell financial services credit card. I was talked into that as I would qualify for some added coupons and bonuses. I then paid off the Deck top but after just a week the keys on my lap top started coming off. I notified Dell and followed their return policy within in their time limit. I then purchased a Sony laptop paying cash. There were some extra charges on my account that were finally credit back to me after a month of hassles and phone disconnections from their international customer service (India). I started receiving monthly charges from Dell's credit card protection services. I had no idea that I had a credit card protection account. After many frustrating calls they finally canceled my protection plan account but refused to credit back the previous late fees monthly charges on a balance that was finally credited back to me by dell.

francis of london, United Kingdom July 21, 2009

i went in a store in orchard road to purchase a dell charger i was told it was 88 dollars singapore ihave been charged 320 dollars on my credit card when i pluged it in it exploded damaging my laptop i am part sited and was not given a reciept as i am not in england i dont have the credit card details but can get them when i get home to london i just thought i would complain as i know that singapore has a good name

D of Manchester, United Kingdom July 16, 2009

1. I confirmed with Dell Finance that they would take the money out at the end of the 0% period. Whoops apparently no such conversation took place..so we put you on a high interest repaiment.

2.They replaced faulty key board with different colour as they didnt have the appropriate colour in stock 3.Battery died just after warrenty ran out.Contacted them "Tough Luck" 4. Charger unit Failed just after the warrenty ran out .Contacted them"Tough Luck" 5.The Video card has failed now, just contacted them .LOL "Tough Luck"

6.I still owe £1000 due to Dell Finance having a laugh at my expence. 7. I now have the most expensive foot stool ive ever owned. 8. Regulary update my 2 house hold laptops every 2-3 years, what a good customer they have lost. 9. Just purchased my wife a Sony, I hope there laptops are OK. and I hope i get a service that makes me want to stay with them.

Monty of Cary, NC July 12, 2009

I have excellent credit, have a Dell Preferred account, and over the past 20 years have purchased at least 10 computer systems from Dell. Needless to say there has always been some problem with the order that takes forever to get straight. Last January, I ordered a printer, some extra ink cartridges and photo paper from Dell. The printer came but not the ink cartridges or paper. They were on backorder. Dell contacted me 4 times by e-mail asking if I still wanted the order and each time I said yes. Eventually they just cancelled the order without notifying me.

They have been sending me invoices for the amount due for the past 6 months. I have contacted them (by phone and e-mail) at least 10 times to explain that I never got the order. The financial services people say they can't do anything - I need to call customer service. The customer service people say they can't do anything - I need to call Financial Services. Needless to say, I have paid and now they have filed a claim with a credit bureau (for 26). I have all the records and have to explain to them each time what's going on because they don't have a clue. I'm not paying for their mistake. Next step for me is the better business bureau and a lawyer. I now believe that incompetency is the foundation of Dell’s business model. I can’t believe they can afforded to lose customers like me with such poor performance on their part.

Carolina of Sterling Heights, MI July 10, 2009

I had purchased my computer from Dell, but now have to deal with Dell Financial Services which has the highest interest rate I have ever seen on any of my credit cards. They attach a 39 late fee monthly and will continuously raise your credit limit so you will get deeper and deeper into debt with them. If you are late you receive a call from someone located in India and NOT in the U.S. and is impossible to deal with. I purchased my computer in 2003 and it cost me a little over 1200. Well now according to them I owe over 2000 and have paid monthly at least 25 over the monthly payment. I looked into it and that was when I noticed they had raised my interest rate from 24% to 29% and I also noticed the attached late fees when payments were not late. Each time I ask to speak to someone from billing they don't deal with that, it's always a different department. They give me a number to call and low and behold...I can never get a live voice. All I get is an automated line stating press 1 for account balance, etc. I have attempted to press "0" for a live person but it will never connect. HEED WARNING everyone....NEVER BUY anything from DELL.

Kathy of Oakland, MD July 9, 2009

In April 2009 I ordered a new desktop. Arrived and I hooked it up..works great...well a week or two later another desktop arrives. I talk to Dell and they say I have to return Computer # 1 (now running happily in my office) I jumped up and down, screamed and they agreed to accept # 2 back.

I get my bill, which is for 2 computers. I pay over half of the bill and wait for the credit to catch up. It is now July 9, 2009. I have made numerous calls to Dell to straighten this out..I have actually overpaid Dell and should be receiving a 150 credit. Thought I had it fixed in mid June. I have been receiving collections calls from Dell, sometimes 6 times a day. I just talked with Dell and "it is not their department...they can only see the purchased in April and that I am overdue...."Why am I not paying them" they ask. After 10 minutes, the phone disconnected and they didn't even return my call. (They have all contact info for me. I have had all the fun I can stand here. Although I like the computer, I doubt I will ever deal with Dell again.

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