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Flora of Closter, NJ October 22, 2008
Flora of Closter NJ (10/22/08)
I have an account with Dell.The account balance was zero. Prior to that I had it set up the bank to send money to Dell monthly.I paid off the balance about 8 month ago. The bank account was closed , but due to a glitch in a system the bank kept sending checks to Dell and even though there was no balance Dell kept cashing the checks. But the account was closed and had no funds so checks would bounce and Dell would charge me bouncing fees.
I called Dell and explained the situation and was told by the supervisor it would be taken care of.They call me 8 times a day and hang up.When I call them back to discuss the account the minute they hear the account number they hang up.Now it's just plain harassment. They call me at all times ,day and night .Now they want to charge me late fees and refered the account to a collection agency.
I am being charged 76.00 for something that's not my fault.My credit score went down. The phone calls are interfering with the quality of my life.They wake me and my baby up in the middle of the night. It has become unbearable . Joyce of Tullahoma, TN October 16, 2008
Joyce of Tullahoma TN (10/16/08)
isnt there someone, some place t0 actually talk to at dell. i dont mean there outsourced customer service . who usualy you cant understand,i know i am a senior citizen and i knew when i bought my computer the interest rate was unreal. but after threee years of payments. never even being so much as late. you would think they could lower it they did over a year or more ago to 27% wow.
i have even written certifeid letters. which they have signed for. this months statement said make bigger payments, or pay it off for better interest. i have sent so many emails its unreal. and get the same response just call customer service .i did again this morning i told them i have paid more in interest then the computer was worth she said there is no one to talk to .just them. i told her give me a supervision .she said would get same responce.isnt there some body some wherte in this company i just think it is terrible you cant even talk to sopme one
they told manke bigger paymenst ot pay it off Danielle of Woodstock, GA September 30, 2008
Danielle of Woodstock GA (09/30/08)
I am late with a payment by 14 days as of today, and they find it a need to call 5-6x daily
constant harrassment Paul of North Charleston, SC September 24, 2008
Paul of North Charleston SC (09/24/08)
I purchased a Dell computer back five years ago and after some slight use and a divorce the computer was sent back with an agreement made with Dell Financial Services and part of the agrement included closing the account and cease any and all collections. It has been five years now and with numerous complaints to Dell I am still getting collection notices in the mail from debt recovery agencies. I inform them of the agreement with Dell and after faxing paperwork, emails and all conversations to them I am still getting notices. Those who I have spoken with at Dell seem to get transfered or mysteriously leave.
Now when I call I get someone who can barely speak english and they say they will transfer me to someone who handles these matters. By now you have probably guessed what happens next, I get transfered to another person who barely speaks english and does'nt handle the account or these matters. I get so fed up with it I just blow my lid and can't help but bad mouth Dell. If your looking for a computer, I would suggest someone other than Dell. They don't have their act together nor can they help you with any thing. No one at Dell knows who is who and what their job function is. Don't let them give you a phone number to any of the offices because you will get automated machines and transfered out of this world.
Robert of Hamilton, OTHER September 23, 2008
Robert of Hamilton OTHER (09/23/08)
I have been trying to obtain a statement of my account for over 2 years on payment of a desktop computer from Dell Financial Services. I was promised a plan that would be feasable, and not too high. I had originally signed up to purchase a Dimension 4700 from Dell in Sept 2004 with the terms agreed as 2.99% interest intro rate for first 12 months, followed by 6.99% after for a total period of 36 months, 12 at 2.99%, and 24 at 6.99%.
I was to be paying approx 35/month as per the advertisement, but now am paying 88.25 approx per month, over a longer period of time, as they still withdraw the amount every month on auto withdrawl from my account. I am afraid to stop it because it will damage my credit record as it still shows outstanding balance on there. I am frustrated at attempts to stop this billing, and to obtain a statement of the account, and of the original contract, they can not locate any information on my original purchase, and I am afraid to stop payment on this account for fear of messing with my credit rating.
I have suffered overpayments for 1 years, payments of amounts higher then I originally negotiated with phone agent, and I had a computer burst into flames during the first or 2nd year of ownership that required they ship me a new unit, and I almost had a house fire due to it. I am afraid I am being billed for a 2nd product that was sent as a warranty claim because I purchased additional coverage on the first computer, I shouldn't have had to pay for it. They said in their contract they would provide a model that is close to the first if they can not provide the same model. Which they honoured, but I am now afraid they are billing me for it.
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