Complain about a product or service

Dell Finance

Robert of Ennis, Tx, TX November 1, 2008

Robert of Ennis, Tx TX (11/01/08)
Won't allow us to put in a change of address. Locked our accounts up so that we can make no more purchases, after they replaced a failed hard drive under warranty and a failed laptop; under warranty. Replaced them and now refused to update our accounts.

We were discriminated against due to the words Vietnam War Veteran and they are extemely rude to us ever since and I believe they have this written somewhere and every operator overseas treats us with hate and ugliness, one operator wrote his Mother's maiden wrong and since then they say we are a security risk. I cannot find an address to write to about this.

They took 100.00 out of my bank acct. last month instead of the 74.95 as paid with conf...and will not discuss it since we are now a security risk.

Barbara of Madera, CA October 31, 2008

Barbara of Madera CA (10/31/08)
5 yrs ago, ordered desktop over phone. Financed through Dell Financial Services. Sales person talked me out of several extras I had requested. Next morning I called the sales person, but had to leave a message on his phone. He never called me back. I then called back and tried to cancel my order, but was told I could not because the computer was already in shipping. I had placed the order around 4pm the day before and my calls were made around 10 am the next day. I ended up keeping the computer.

Also, I was to receive 6 mos free financing, but they started charging me financing charges after 3 months. I am attempting to locate my original papers and notes. I paid the balance off less finance charges & less the rebate I never received.

At the beginning of this month (October) I was served with a Complaint filed in the Madera Superior Court for 1,196.01. This amount is for interest charges that Dell has charged me over the past 5 years. Plus I will have to pay attorney fees & filing fees, both for me and Midland Funding acting on behalf of Dell.

Tim of Humble, TX October 31, 2008

Tim of Humble TX (10/31/08)
We leased a computer from Dell Financial Services in February, 2006. In November 2007, we spoke with them about end-of lease options (two year lease with fair market value buy-out at end). They told me I had three options: Pay about 450 and keep the computer, send it back to them, or continue to make monthly payments for six more months, and keep it.

When I received a bill from them today, I started checking, because it seemed like we had already made the six extra payments. Fact is, we made eight, so I called them. The call center in India (or Pakistan) tells me that there is no six month option. I could either pay up, send them the computer or make payments indefinitely. I told them that was not the agreement, and asked to speak to a supervisor. Connected to an American voice (probably Austin), the lady on the other end of the phone told me that there was no six month termination deal, but an 18 month termination deal. I told her that was not acceptable, and that we would not tolerate having the rules changed in the middle of the day. She asked for proof of the six month deal in writing.

Well, the fellow in India (or Pakistan) that made the deal never sent me an email verifying the deal, time passed, and I never thought about it again, so, no mam, I don't have anything in writing. I asked to speak to her supervisor, she put me on hold, came back, and said she would make a one-time offer, if I would agree to it and pay 108 over the phone right now, they would terminate the lease and let us keep the computer. I told her we had already paid two months more than agreed, and that we wouldn't pay any more.

She said she was meeting us half way by going from an 18 month deal to a twelve month deal (all this after we paid 53.96 every month for 2 years, plus 8 more months at the same rate. 1726.72 for an 1151.00 computer). I demanded to speak to her superior. She said she had no superior to speak to. She said if I had a complaint, she would give me a fax number to fax my info to. Oh, sure. Send her a fax so she can throw it in the trash.

In the end, I told her to MAIL me end-of lease info so I can ship this computer back to dell and end my relationship with them. I told them we have a lease on another computer, and we want to terminate that lease too. She said we would have to fulfill all the requirements on that lease to terminate it. I want to talk to someone in charge!

We have a nearly three-year old computer that we don't want to continue paying for any more. I believe we have already made two payments for 53.96 each that we should not have paid, and the computer should be ours to keep.

Vernon of Arlington, TX October 30, 2008

Vernon of Arlington TX (10/30/08)
Dell allowed me to purchase a laptop computer over the phone stating a low interest rate and pay off without penitelty, this was not the case, they charged us 30% interest and any other charge they could put on us. We planned to pay the computer in three months, but they kept adding more charges. Everything explained to us was a lie and a fraud.

Our credit has been attacked and we have had our credit rating lowered.

Christie of Hanford, CA October 24, 2008

Last summer between the months of June & July 2007 [Dell] replaced my laptop computer with reluctance only after hours of frustrating phone calls, allowing my warrenty to laps, constant technical help calls, repeatly sending me the wrong recalled parts, and replacing the Mother Board. Here I am a yr. later still in collections, being offered a lesser payoff settlement and still disputing the amount owed on that computer.

1st [Dell] told me they'd never replace the product b/c in the 2 yrs I'd owned the now replaced product that I'd never complained, never asked for help or requrired assistance/technical support once on the product, b/c they showed no record. Which was odd and I disputed this by presenting saved copys of letters I'd sent and received from company, emails to and from tech support, product replacement documents, all prooving I'd been in constant contact, made several complaints, needed constant help with the product and was unsatisfied from the beginning w/the product.

After being accused of all of the above and [Dell] being prooven wrong on several accounts your company replaced my computer because the evidence I'd supplied not only to company but to the BBB and 3 credit bureaus was overwhelming accurate and stacked in my favor. So, I should be but I'm not surprised to be sitting here a yr. later reminding [Dell] of broken promises. It's kind of hard to keep promises when [they] can't even keep accurate records! In 1 of our many phone conversations which lead to the replacement of my computer, that I admitted that I had stopped payment b/c company kept repeating "I'm sorry there's nothing we can do to help you with that problem at this time." My response simply became "then I'll quit paying on the product and when you don't get your money then maybe you'll find a way to help me."

Call after call, letter after letter, email after email I was still dealing w/a faulty product and receiving the wrong replacement items which disallowed safe use of the product. Well true to my word, [Dell] quit receiving paymentts, I started receiving calls from [Dell] and I finally got my replacement! In all accuracy I started receiving collection calls 2 months after [they] hadn't received a payment and @ this time my computers balance was around 600, b/c it only started out @ 844 to beging with! which is far less than the 1330.22 [they're] asking.

The promise [Dell] made to me which I'm sure is in 1 of those recorded phone calls somewhere and which I've relayed to The Associated Recovery System on several accounts was that [they] were going to bring my account current, remove all late fees, interest and bring me current to the date on the amount very last paid b/c when [they] quit helping I quit paying! This has caused damamge to my credit score, I refuse to answer my phone due to the collection calls. I'm just tired of big companies sticking it to us little guys who work hard to pay bills, research the products we buy and get stuck w/debt and bad credit all because big business are unwilling to admit mistakes and do the right thing!

Jamila of Atlanta, GA October 23, 2008

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.