Complain about a product or service

Dell Finance

fernando of englewood, NJ November 19, 2009

in october i made a payment montly for 80.00 dollars by phone. for my surprise dell empty full my checking account for 800 dollars. They have promise me a lot of times return my money but never they have made. until the day of today they havent sent to me the bill any more. abuse moral and mental. take my money of my checking account whitout permision.

Susan of Spring, TX November 16, 2009

I paid Dell 11/6/09 online (in the A.M.) for 11/9/2009 due date, and was charged a late fee. Below response from cust svc says online payments take 3-5 days to post unless you pay a 9.95 same day posting fee!

Thank you for contacting us about your account. We apologize for any inconvenience. Please be informed that on your statement dated 10/15/2009, the minimum payment of 27.00 was due by 11/09/2009. Since we received your payment on 11/10/2009 which is after your due date, a late charge was assessed as per the agreed terms of the account.

There are two options for online payment: The regular payment is free of charge but posts on the account after 3 to 5 days; and the same-day payment has a 9.95 convenience fee but posts within 24 hours.

As of the date of this email, your current account balance is 911.11. A 28.00 payment is due on 12/10/2009. Keep in mind however, that because interest accrues on your account daily, you may have additional finance charges assessed on your next regular statement.

Michael of Calagary, AB November 11, 2009

I am on a pre-authorized payment plan with Dell since 2006. I have paid 3,000 for my computer and printer since then. Since July/09 I have missed 2 payments but paid 2.They phone every 30-60min. every day, all day. They ask when they should schedule a payment to recover the missed payments. I always, without fail, tell them not to put a date in to make an extra payment. They say their computer will keep dialing my number until I pay them. I made a regular re-authorized payment on Oct31/09. Dell made an unauthorized payment withdrawal from the Royal Bank of Canada on Nov.4/09, which of course was sent back and a NSF fee charged because there was no money in the account. Dell has bee told repeadedly that there is no money in the account and not to do this.My opinion, it is fraud. They claim they have the right to do this. No, I do not believe the right of offset applies here. Further, they state that they do not extra accept bank payments outside of pre-authorized payments,see e.g.on paying out accounts. Does anyone else have this problem? Anyone up for a class action lawsuit against Dell?

Ed of Hopewell Junction, NY October 27, 2009

Opened Dell business credit account in April 2009. Purchased a few Dell products for customers. Then a few months later when trying to order a computer for a new customer, Dell states the account is closed. After calling to find out the details, they stated the account has a late payment history. I reviewed the payment histroy and did have a few late payments, but within 60 days. Nothing over the typical 120 day mark. The account is current.

Lee of Kincardine, ON October 26, 2009

I made a purchase from Dell Canada not quite a year ago (Nov 2008). I set up a Preferred Account which is a "revolving line of credit" with Dell Financial. I called 3 weeks ago to make another purchase and was told that they had to do a credit check. I work for a financial institution and know that when a revolving line of credit is set up, a credit check is done in the beginning and that is it. I questioned why they had to do another credit check and the response I got was "it is our policy".

I searched the Dell.ca website and could not find anywhere where it stated that. The only information I found was that there was a "quick and easy one time credit application" and "it would be available to use whenever you wanted". So I called back and shared this information. They simply responded, "oh well it is our policy, we check after 3 months." I asked them to please show me where it stated that and no one could.

I have been calling Dell for 3 weeks now trying to reach their customer service department to see if someone can answer my questions but I keep getting told that their systems are down and then they hang up on me. The only people I can get through to are sales people (how convenient). I was so upset they had me in tears, transfering me from one person to another, getting disconnected and having to repeat the story over and over.

I contacted Dell Financial and the representative told me that I had more then enough money "open to purchase" on my account and she did not understand why I was being told that. She told me to call back and relay that information. I called back and relayed the information and the sales person said he would verify that information and again hung up on me.

I have yet to get through to a customer service operator and I have yet to have my situation resolved or my questions answered. I was so stressed out it resulted in a migrane for 3 days. I have never been so disappointed or angry with a company before.

Connie of Madras, OR October 23, 2009

I purchased ink from Dell. I was waiting for it to come and then my printer broke so I did not need the ink. So I sent the ink back to the Dell. I did talk to Eydie #664434 on 9-24-09. I want them to clear my account to zero and leave me alone as well as a apology.

David of Baton Rouge, LA October 21, 2009

I received an invoice Statement Date: Feb 16, 2009 Due Date: March 13, 2009 New Plan Balance: 1854.72 Min Amt Due 165

I paid March 17, 2009 the Bal 1854.72 I called Dell on March 27, 2009 to verify recieving my check. They stated Yes, we Posted the Payment on March 20, 2009 for 1854.72. I have been receiving bills, late fees and now they have turned it in to a collection company stating I now owe over 400.

They have harrased me every week day and night. This account was completley paid off. Now it perhaps is effecting my personal credit. If I owed them I would pay them. BUT I DON'T. Please hekp me get this straight. I have bought several lap tops from Dell.

Venugopal of Kottayam, India October 14, 2009

I have recieved cheque for payment of Rs. 73,331.99 only as agianst the amount of Rs 73,332/- paid by me on 11/09/09 and the iterest for the amount due to me along with the courier charges incurred twice You had also given a false assurance in reply to my reminder emails that the refund along with interest and courier charges is under process.

Please note that I made the payment immediately (without any further questions asked) as soon as [Dell] confirmed and assured supply of the laptop as per configuration/colour/specifications provided from your end. [They] have either ignored or ommited to include the interest amount due to me for a payment taken by you based on a false assurance. I hereby inform to immediately send the interest amount along with courier charges incurred by me twice, or else I will be forced to take necessary legal steps at [their] cost and consequence to recover the amount due to me.

Soliciting a positive and immedate action from [their] end - so as to avoid unecessary and akward situations including adverse publicity for DELL, which I do not want to bring about. But can rest assured that I will go to any lengths, legally permitted, to recover the amount and will also take up the issue across various forums globally.

I am a business man who works on borrowings from banks and my money attracts interest on a daily baisis. DELL have conveniently ignored/omitted to pay interest on money taken from me on a false assurance

RUBY of PITTSBURG, KS October 13, 2009

On 10-09-2009 dell fin service took sum of 300 from my checking account, I don't even have an account with Dell, I called them spoke with several people, was given a fax number to fax my bank statement, then was told that was the incorrect fax number, they gave me another fax number, finally they got the fax, but still is refusing to give me any information,talked with my bank filed a complaint, they said they would look into the matter but it would take some time, why is this allowed for companys to remove funds from a checking account when you don't even have accont with them, is there any legal action I can take?

Inez of Canton, OH October 13, 2009

I purchased a dell computer over the phone usins the ad they had in the newspaper,iorderwed the insurance and also I wanted to make 6 Payments of 100.00, she said we do have aplan and it does not charge interest for 6 months, also the ad said free shipping.

well the bill I got showed finance charge and found out they charged me 35.00 shipping. I called several times and never could get anywhere. Talked to the Vice. Pres. Nothing she could do.

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