Complain about a product or service

Dell Finance

elizabeth of mission, TX June 16, 2009

I have been a dell customer since june 05. In June of 2008, I made a purchase for a laptop and charged it on the dell preferred card. During the purchase, I asked the sales rep to update my address and phone number since I had moved. I specifically told him, from now on I want all correspondence sent to me via this new info and the sales rep told me all my info had been updated. He also told me that my montly payment was 15/month. I actually paid 1040 by December and I checked the balance on my dell card when it was zero. I therefore stopped paying.

In june 2009, I checked my annual credit report and so that I was 22 behind my payements at dell. Immediately I sent the payment via bill pay. I then called Dell to find out why I was never advised of the late payment. This is where my nightmare begun. The sales rep did not update my info as requested and Dell still had my old info, I then told them that I had moved. I told Dell that I had sent the payment even though they did not contact me as required by law and all I wanted was for them to remove that late payment from my credit report and they refused saying that it was not their job to contact me nor update my info.

Dell is ridiculos, when u call they take u through all these prompts, I got hanged up on 3 times by the reps in India and after holding for 1 hour when I requested to speak to a manager, this rep by the name of Priya told me that none was available and hanged up on me. Putting this adverse info on my credit is going to result in higher interest rate.

Art of hesperia, CA June 26, 2009

I've ordered 6 thing, a laptop that I like, order was for a 350MB hard drive, they send a 285MB hard drive in it. I called and the lady said it works so whats the problem, I asked what about the difference in the drives she said, nothing. My wife has been out of work for 4 mo. we paid all of our bills on time but One, BECUSE OF THE ROTATING DUE DATES (ILLEGAL) I ASK YOU. so we put our credit cards on hold. Sure our credit hurt a bit, but I continued to pay dell. Now thy close it, well fuck them too. We paid for them for 7 months my credit limit was 3500, my current bal 998.26 Good luck Dell,

Dawn of San Antonio, TX June 23, 2009

I went online to dellfinancialservices to check when my next payment would be due when I noticed an "Over The Limit" message. I currently have a balance of about 600.67 and thought that was strange since I have 2,399.33 in available credit. I called and spoke with a rep by the name of Rachel who informed me that my account had been closed because of my credit report & that I would receive a letter in the mail in a couple of weeks explaining this. This practice is something that Dell just started according to the Supervisor (Rachel) I spoke with.

Louis of Roseville, CA June 23, 2009

Received the computer on tht 14th of May, coming to find out that there was some major problems with the solftware within their system, even when knowing when the quad processor is much faster the a dual core processor. Being visually impaired, it was difficult for me to do the task for trying to resolve the issue with the unit. In trying to resolved the matter with the company, I was trying to make then understand that I was visually impaired, it was talking to a breakwall and this unit was still under manufacture warrenty. the company waited until the 21 days expired, and still knowing that I don't have a working unit, which is just still sitting in the living room. In having a comversation with many of the folks who for some reason don't know what they are talking about, I was still receiveing the run around with the company, finally giving up after 6-8-09, knowing that the company would still give me the run around with the unit.

Forking out 1400 for the unit, and stil not working, and have been wanting to returned the unit back dell for a replacement or the charges taken off the account. For Right now I'm at a loss as what to do at this time. Here are the folling express codes as the many times that I have deal with these folks at dell.

It is my understand that the company uses referbish parts, which is the most of the cause with many of their defected products, and with the many unqualified person who are underpaid, with no training when it comes with computers or any other products that is made or suppose to be made. I would consider this action of their is a vilolation and a breach of their contract with their customers.

Georgeanna of Memphis, TN June 9, 2009

I bought a Vizion HDTV and the extra warranty plan from them. In May we had a storm here and afterwards the TV would not play again. When I called I was told I would have to get in touch with Vizio,when I questioned them about the extra warranty I was told it was not in effect until December. I then asked if I could just cancel it at which time I was told no I needed to have done that within 30 days.

I now have a 32 inch HDTV that is not working and Dell nor Vizio will take responsibility for it. I would like to know if anything can be done about this type of scam.

Tina of Cloyne, ON June 21, 2009

Well I decided to get a new computer for personal use. We had already bought a desktop from Dell in the past and figured wouldn't hurt to have two computers so My husband and I ordered another from Dell I told the lady I talked to from so foreign country I am sure!! What I wanted to do with the computer she said sure no Problem and told me the computer I receieved will be perfect.....Well it arrived and I quickly found that I couldn't do anything with it like gaming because the operating system was wrong so after about a week of me calling them (Dell) they told me I would have to send it back and they would send me another one.

Well when it arrived it was a totally different computer all together but it has worked good... for now! That was not the end of screw ups It had been about a month and I notice that 2 payments were coming out of my account for two different computers so I tried getting answers from both Dell and Dell Finanical they both kept pointing the finger at each other so for about 6 months I was forced to pay for a computer I no longer had I finally had to stop all payments to get the right answers which it did! Instead of getting all my money back for the other computer they took it off the princible of the computer I had and told me that this would not affect my credit which was flawless but I just found out it did affect my credit and still no one will answer my questions through Dell or Dell finanical......still waiting

Edward of Dingmans Ferry, PA June 5, 2009

My issue is with the charge to my daughters Dell Preferred Financial Account for the data recovery service Dell sold my daughter on March 18, 2009 and subsequent late fees. When offered the service she was given a "Guarantee" that her data would be recovered, no conditions or exclusions were given, however after purchasing the service the error message that was given to the Dell Service representative by my daughter when trying to run the utility sent her indicated a corrupt file and the representative stated there was nothing that could be done to recover the data and that the operating system would have to be restored.

Not wanting to do that my daughter took the computer back to college with here where a friend was able to get the system booted to the point where her data files could be recovered. After doing so he then restored the operating system her self and now all is well. I then requested a refund to her Dell credit card for the full amount minus the shipping charges for the utility they shipped her, I thought that was a fair charge.

Since then I have been told multiple times that the account would be credited to but no avail. I was given two case numbers. On April 1 I was told the account was credited the purchase amount on March 28 but would take 3-5 business days to appear on the account. On April 2, 2009 a new statement arrived showing the original amount. I called Dell again and was told by the Support group that they had authorized the credit only Dell Financial could actually issue the credit. Since then I have called the following numbers multiple times: 866-, 877-, 800-2, 800-6, 800-62, 888-. I have spoken to a G. Brown, Satish, N. Williams, Ben, Margarita, Shaw, Angel and a few I could not understand.

On June 3, 2009 when calling 888- I spoke with a Patrick who told me there was no record of the March 28 credit but was finally able to give me an Internet Confirmation Number authorizing the credit for the original amount of 129.00 as of June 3 but could do nothing about the subsequent late and finance charges and directed me to Dell Financial. I have also had multiple email correspondences to CustomerResolution with a Saranya, Senior Support Resolver from Dell Resolution Expert Team and a Anto also a Senior Support Resolver from Dell Resolution Expert Team with limited or no success.

Finally my daughter was able to get the finance charge and late fee for one month credited but was duped into paying the June 2 charges with another credit card. We have been dealing with this issue far too long. It is a disgrace!

Nila of Oklahoma City, OK May 28, 2009

I am a victim of excessive interest and late fee charges by Dell Financial. An initial 1300 purchase in January 2004 is now a 2900 collection item. I was never contacted about the class action suit against Dell and want to know is there any relief available to me at this date under the circumstances I described.

Tracy of Weaverville, NC May 20, 2009

I bought a computer from Dell using a Preferred Account. I received the computer and everything was fine for almost 8 months then the computer crashed. I contacted Dell Tech support (I talked with someone of foreign accent and I stayed on the phone with them for almost 3 hours) We could not understand each other. Big language barrier. I was then connected with another tech support technician and they were located in Tennnesse.. (yes, finally someone within the U.S.) They walked me through by shadowing and fixed the computer. I believe it was 2 months later the computer crashed again.

Once again I contacted Dell tech support and was connected with a call center from overseas. Big language barrier once again. I was then connected with a tech support technician in Texas. I was on the phone with them for 2+ hours. They fixed the computer and advised me that if it happened again, Dell would replace the hard drive for free. The computer crashed again but it crashed after my warranty had ran out.

After 1 year I contacted Dell tech support and they advised me that since the warranty had ran out that I could purchase another 1 year warranty for 100. I told them that I was informed that if the hard drive had crashed again that I would be sent a new hard drive. They would not honor it. I had to take it to an outside source and had it fixed. It cost me 100+. The computer then crashed again 3 months later.

I contacted Dell once again and they told me that they could do nothing about it since it was out of warranty. I told them within a year and a half it had crashed 4 times that something was defintely wrong. The only thing I did was unplug it because the weather was to be bad. When I plugged it back up it would not come on and has been down ever since.

I also told them I was no longer able to pay the amount due each month (I could pay something but not the amount due) due to my hours at work was cut and unforseen expenses that had arose. They told me that the 39.99 was the late fee and there would be a charge of 39.99 processing fee each month if I did not make the amount specified. I again pleaded that I could afford 10.00 a month but they said that they could not work with that. I would be charged 39.99 late fee and 39.99 processing fee each month. I told them it wasn't even working and could not afford to get it fixed and I couldn't afford to pay 45 a month.

They would not work with me at all. They told me I shouldn't have bought it if I could not afford it, I told them when I bought it I could. I had again told them my hours had been cut at work and we were having to pay child support (when we have joint custody of the children) and that was what was taking alot of our money. They said that they would note that, but I was still obligated to pay. I told them I WOULD pay but couldn't afford the 45 but could pay 10. They said they couldn't accept it. They told me I should get another job. I said I would if there were any jobs out there to get!

I understand that I have an obligation to pay and can afford to pay 10 not 45 and to see if they would cut the late payments and processing fees which added to 79.98 a month! They would not help me at all and said if that was it good day! They hung up.

Khiesha of Douglasville, GA May 26, 2009

I purchased a laptop computer in January from dell computers. I was informed at the time of purchase that I had not interest no payments for a year. I never recieved a bill or any documents pertaining to a bill. I called and they claimed it takes time to recieve the statement. I then got a phone call 2 months later saying that my account was pasted due. They charged me several late charges and interest penalties. Dell never agreed to send me out any documents in reference to my bill and what was the total amount before the interest & penalties

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.