Complain about a product or service

Dell Finance

Johnathan of San Diego, CA March 16, 2010

I’m having problems with Dell Financial services. I have a new account with them that is carrying two balances: 1. Is a 4.99% rate promotional 2. Is 27.99% I have been sending an extra 200 payment which they are applying to the lower interest rate NOT the higher interest rate balance for which it is intended. It is also my understanding that new federal law requires that as well? The net result is that the higher interest rate account only paid down by 8.83 cents when it should have been 200!

I spent 2 hours today in call center hell with no resolution in sight. After speaking with Trina in their who identified herself as a supervisor it became clear that she had no interest in helping me. I asked her how I could ensure that that my over payment be applied to the balance with the higher interest and she replied that was not an option She implied that it was for my protections.

I asked again... after I've made the minimum payment to both balances how do I apply more to the balance with the higher interest rate. She said that I couldn't do so. The net result is hundreds of dollars in interest that they get to pocket. This Dell consumer will NEVER purchase a Dell again.

Deborah of North Tazewell, VA March 11, 2010

In January,2008 my company purchased a computer on line from Dell Computers. The person that did this unknowingly entered into a lease not a purchase agreement. When the invoices came they were paid in full. Then in July 2009 we received an invoice that said we had a lease payment due. This is when I found out about a lease. I made numerous attempts to reach someone at Dell and was left on hold or transferred from department to department.

I finally got a live person to explain my problem to, after several days they sent me copies of a lease agreement, etc., after reviewing this information it became apparent that they had posted my payments incorrectly to some other accounts. I sent my information to them and ask them to investigate but I was never able to get the information I needed. This went on for months, numerous collection calls, me trying to explain to anyone that called. But no one helped. All I got was late notices and late fees. I didn't feel that I should have to pay again.

Then on Feb. 9, 2010 I got a call from a collection agency. This lady seemed to understand what I needed and was going to try a get it. It took her two weeks plus to get anything from Dell, but all they sent was the same information they had supplied me. No help again. On March 10, 2010 another man from the collection agency called and said unless I had a letter from Dell saying I didn't owe them anything they could not help and I must pay up.

Leslie of CHAMPLIN, MN March 10, 2010

I purchased a Dell desktop Computer 3 years ago, under a promo deal. The computer was 1300, plus I order a printer too. So anyway, after the 18month promo deal, I owed 200 remaining, struggling to pay off the Dell. I did not however and they slapped 800 on interest on top of the other interest on the "other products" that I bought with them. I pay 90-100 a month for 16months and 75 of it goes to interest and the rest goes to the actually Dell. Well, the bigger issues is that computer crapped out on me almost a year ago and then they stopped making "ink" for my printer, so thats useless as well. So I no longer have the "products" I was able to consolidate all my other credit cards and have been able to pay them mostly off. I have contact Dell and they wont do anything.

I have paid this stupid account regularly only to keep my credit good, until I close on my house. Once it's closed, I'm done. I have good credit everywhere else. I have already paid off the computer and printer in the interest alone. 29.9% and my credit score is in the high 600's and I'm paying that kind of interest! Is that insane or what? My balance is still 2800 and its gone down 350 in the last 14 months. I can't afford this anymore, I'm on SSI and I have kids to feed and paying 90 a month for a stupid computer I no longer own is insane. There should be a class action suite against this business. The ecomoney is crap and they are just making matters worse! I'm stopping payment next month, I'm curious how much it will bring my score down? I would like to sue them!

Leigh of Hopewell Junction, NY March 8, 2010

My almost 80 year old Grandmother purchased on full computure from Dell in the year of 2004 and was at the time set up as a Dell Preferred Customer, and cleary is not. My Grandmother purchased the computure for myself. She contacted me the other day terribly upset about the fact that she is still making payments on an account that was opened in July of 2004.

I contacted Dell Financial Services and after speaking with them, I have a very bad taste in my mouth and am extremely angry that they would take such advantage of their "Preffered" members. The total device cost was less than 1500, my Grandmother has made payments that total nearly 3,300 and they are still stating that the balance on the account in 1350. How can they do this to someone? I tried to negotiate the this with them and asked for supporting information on all of the transactions on the account; this is how I am fully aware of initial cost of purchase, late fees, finance charges and so on.

I am just beside myself that a company so highly respected would do so much wrong to their clients. I tried to explain to them that my Grandmother is nearly 80 years old and does not have the means to pay this balance after she has already paid 2.5 times the amount of the purchase, they just did not care!!! They asked that it be sent to a credit agency, go into collections, or if she should pass to send them a death certificate. Very kind, they are very kind. I need help with this. My next move is to write a letter to Dell Financial Services, but I have been informed that they do not have an escalations department. You think that they would want to keep their name free from doubt. I really would like to see them do right. What can I do at this point? What are my options?

gale of lewisburg, TN March 6, 2010

I lost my job back in aug, it moved to mx. I am now on unemployment an not drawing much.I have call dell 2 or 3 times trying to get them to give me a settment pay off.They tell me they are sorry but we cant do that. I told them i have no job and i got alittle taxes back and i want to try and get things paid,they say they still cant help.

Penny of Lima, OH March 6, 2010

I had a problem with my keyboard sticking and still under warranty, I called the number they give for help. I made numerous calls to hang up with nothing but them wanting to sell me another warranty. They finally, after I pinned them to answer me they were very hateful and said it's a tech support problem and I asked what can a tech support person do to fix a sticking keyboard ,well that's who you have to get help from. So my husband called and was put on hold up to an hour at a time and then after several attempts finally did talk with someone and they said it was a soft ware problem and gave another number to call.

Those people wouldn't help unless we paid them 139.95, to me that was enough so I called them again and said I have 1 question and I want only 1 answer, the woman who could barely speak English said one moment please and then a man came on who spoke very fast and could not be understood at all.I said several times you need to slow down because I can't understand you so he finally let me ask the question where is an authorized dealer in my area so I can get my problem with this keyboard taken care of before my warranty is up. He started beating around the bush and I stopped him and said 1 question 1 answer. He was hateful and said there is no one in the United States and I said are you kidding me, again he said no.

So after that I typed in Dell Complaints so I could see if anyone else was having these problems too. Well it was amazing the amount of people who were and didn't know what to do. So I printed one of the letters and then wrote my own letter to the President of the company and sent it to the headquarters by certified mail so it had to be signed for, then I would know they received it.I did receive a call from an assistant to the president immediately, his name was Sai.I explained everything from beginning to end how I ended up writing to the president. I just needed my keyboard fixed before my warranty expired, if you can imagine that he immediately sent a tech over to fix it and he lived less than 30 miles away.

Then after that Sai called and ask me how it was working and I told him great now but why did I have to go to this extent to get the warranty put in place. This is what he told me "I believe there is some mis-communication with our service reps.I will work on it to get the problem taken care of,also in the same breath he said I'm not trying to sell you a warranty but what if you have more problems 5 months down the road it won't be cheaper to get it fixed somewhere else. I told him that he totally missed the point and that I didn't care what I had to go through to get you to honor your own warranty I had to go this extent why would I want another warranty when your company refused to honor the first one, let alone the price I am paying is far different from the one in the ad.

The whole mess isn't worth the effort I had to put in this one. I finally gave up and just told him to pretend to be a customer and call and ask for help then he would get the idea of what's going on.Service reps only say what they've been trained to say. Since I have emailed Sai about another problem occuring and guess what NO REPLY! My warranty was over February 18th and I'm done with Dell some things just don't change.There were other problems with the billing and the finance charges but when I wrote early on there was no reply.Lots of people are good honest people and should not have to constantly fight to be heard.People just have to stand up for themselves for everything. Don't give up

Michelle of Manassas, VA February 28, 2010

Okay so I can start w/ the computer that dell financed me on w/ the Dell preferred account. I was just like the others offered a promotion at time of purchase and received outragous increases in finace charges with no late payments at all. When attempting to contact Dell I was put on hold... Transferred to multiple employees all who couldt/ wouldn't help me. I later purchased 2 444 TV's and a 60 video games against my better judgement and while completing the online order there was an error message stating that the order was not completed. I then re-ordered the same order with no problem.

I then received 2 confirmation letters stateing my account was charged twice for he same order. ( this was a Sat Am) I immediatly called Dell and after explaining to the man on the other end on the phoneline my story 3 times... He asked for my info and pulled up the orders. He proceeded to try to sell me higher priced tv's and said he couldn't cancel any of the orders. I only ordered them less than 2 hours prior to us speaking. He said that I would have to wait until Monday when their offices were open and if by chance I received the order I must accept it not deny and to call them immediatly.

Upon receiving 4 tv's and 2 video games I did what I was told and called back. The guy said I was responsible to pay return shipping and I must have the packages returned within 24 days. I live in Va and we were in the middle of a blizzard at this time. I emailed company regarding their lack of customer service and demanded a return call asap. No Call was ever received back and I now have 2 tv's/game I didn't order and can't return due to a policy that is Ridiculous!!! This was their error!!!! The should own it and take care of a client who just spent over 4000 with them.

Mitchell of Chelmlsford, MA February 25, 2010

Dell financial charged me a 29 late fee because I paid 27 days early. Apparently, early means the same as late. My payment was due on 2/7/10 and I paid on 1/11/10 (I had made my January payment separately a few days earlier)

dale of elkhart , IN February 24, 2010

i bought a new dell on 2/16--pd with my debit card---431.92--last nite 2/23--they took the same amount out of my acct?? their web site is impossible to use to resolve on line--overly complicated

Fred of Beaverton, OR February 6, 2010

I bought my wife a laptop 11-08 Plus a sleve for the laptop for 540.00 I paid 347.00 in 14 months 2-5-10 I still owe 528.00 I sent more than doubble the payments it said I owed. I am being ripped off by dell computer. Do I have any action I can take?

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