Complain about a product or service

Adobe

Sharon of Los Angeles, CA February 25, 2003

On 12/1/02 and 12/6/02 I puchased a total of two Adobe Systems Inc. Photoshop Elements 2.0 (SKU 4724105). These were Christmas presents. On the outside of the box it stated there was a 30 mail-in rebate. I mailed in my rebate forms with copies of my reciepts.

I recieved two letters stating I cannot use my reciepts as proof. Instead I must send in the flap from the box in order to recieve my rebates. HOW CAN I TEAR OFF THE FLAPS OF CHRISTMAS PRESENTS? Upon calling the customer call center I spoke to a nice young man named Tobias. After speaking with his supervisor he said the policy of sending in the box tops was to be enforced without exception. I FIND THAT ADVERTISING A REBATE IN DECEMBER WHEN YOU KNOW THAT PEOPLE ARE BUYING CHRISTMAS PRESENTS IS VERY MISLEADING BECAUSE ADOBE KNOWS DARN WELL THAT PEOPLE ARE NOT GOING TO RIP OFF A PORTION OF THE BOX THAT WILL BE GIVEN AS A GIFT! I'm guessing they sold quite a bit of this software becuse of the advertised rebate, yet they instituded a policy that made it impossible to collect. To me this is a form of theft. Can you please help?

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