Kinetic Reviews
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About Kinetic
Kinetic is a residential and business fiber internet service provider offering up to multi-gigabit speeds in qualifying areas. The company provides unlimited internet usage with no data caps or overage charges. There are also no contracts, and installation fees, so customers aren’t locked into a commitment and can cancel anytime.
- 99.9% reliable
- No data caps or contracts
- Equal upload and download speeds
- Variety of bundle options for internet, streaming and wireless
- Only available in 18 states
What is Kinetic Internet?
Kinetic is a local high-speed broadband internet service provider that operates in 18 states across the United States. Kinetic offers high-speed broadband internet, phone service and Digital TV packages to residential customers as well as products and services for small, medium and large businesses, and government agencies.
The company’s offerings vary by state. One factor to note is that the internet speeds available to you also depend on your location. Some communities get speeds up to multi gigabit speeds, when others could be up to a single gig, while still offering seamless internet streaming and gaming experiences for both speeds. Because of this, pricing can vary based on consumer’s needs and area. It’s essential to look at what Kinetic provides in your city to know whether it’s the right choice for you.
Kinetic products
The Kinetic website offers three main internet plans: Kinetic 100 mbps, Kinetic 300 mbps, Kinetic 1 gig and Kinetic 2 gig.
Depending on where you live, customers could also be eligible for bundle plans with TV and home phone services various discounted rates. Other possibilities that may be available in your area include the Kinetic and AT&T Bundle option, which could save you $20 a month when you bundle with AT&T wireless. Other Kinetic products and services include:
- Kinetic Fiber Internet & WiFi: Offers up to 2 gigabits of high-speed fiber internet. These plans are suitable for entertainment, heavy internet usage and provide the user with equal upload and download speeds. Customers can expect to stream HD videos on multiple devices, play multiplayer online games and more while simultaneously running Wi-Fi connected home appliances seamlessly.
- Kinetic Secure: Kinetic Secure protects your family and those using the internet by offering advanced security features to safeguard online activities. Features include parental controls, ID monitoring and VPN, 24/7 Tech support and advanced protection against security threats.
- Kinetic Streaming: Choose from a streaming provider that works for you with Kinetic’s streaming packages with DirecTV and YouTubeTV.
Kinetic Internet prices
Kinetic Internet prices typically range from $25 to $110 per month. The cost of Kinetic’s internet service varies based on the package you choose and your location. Contact a Kinetic customer service agent to get pricing information for your specific location.
There are some other pricing factors to keep in mind. Often with internet service providers, your initial cost is a promotional cost and the price raises after the promotion period ends. It’s important to find out whether the price you’re paying is a regular or promotional offer. Kinetic offers a discount for low-income households through the federal Lifeline Assistance Program.
Kinetic Internet FAQ
Where is Kinetic Internet available?
Kinetic Internet is available in the following states:
- Alabama
- Arizona
- Arkansas
- Florida
- Georgia
- Iowa
- Kansas
- Kentucky
- Minnesota
- Mississippi
- Missouri
- Nebraska
- New Mexico
- New York
- North Carolina
- Ohio
- Oklahoma
- Pennsylvania
- Texas
Is Kinetic Internet DSL, cable or fiber?
Kinetic provides a range of internet solutions across its 18-state footprint, with a strategic focus on expanding its fiber-optic network. Kinetic offers DSL internet service. This type connects through your phone line instead of a cable.
Fiber is recognized as the superior technology compared to older copper DSL, weather-dependent satellite, congested fixed wireless access and slower coaxial cable options. Kinetic is committed to transitioning all its communications to fiber over the next four years, offering customers high-speed and reliable connectivity.
Does Kinetic Internet require a phone line?
No, Kinetic Internet does not require an active phone service.
Does Kinetic have a data cap?
No, there are no data caps with Kinetic plans.
Still have questions?
Is Kinetic Internet good?
Whether Kinetic Internet is a good choice for you depends on one major factor: your location. There are vast differences in internet speeds based on your state and city. The best way to know whether Kinetic Internet is right for you is to find out precisely what is available in your location. There are some excellent things about Kinetic, particularly the lack of data caps and contracts. So if the speed and the price in your location work for you, Kinetic can be a worthy choice.
Kinetic Reviews
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Reviewed May 23, 2026
I pay for fiber internet and I have had nothing but issues with this company. They refused to fix my internet issues with download speeds sitting at 20 mbps and download speed of 3 to 4 mbps. They also charged me for a year for renting a modem and I was using my own modem the whole time. So if you do decide to use or keep this service please double check your bill to make sure you are not being over charged and getting screwed over for internet speed.
Hello! We’re sorry to hear about your experience and understand how frustrating it is to have issues with your internet speeds and billing. We would appreciate the opportunity to review your concerns further, including the reported speed issues and the modem rental charges. Please email us at uniticanhelp@uniti.com with the subject line Consumer Affairs Review and include your full name and account information so we can locate your account and investigate this matter in more detail.
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Reviewed May 22, 2026
Horrible customer service. Everything is automated and doesn't work. Somehow the only number I have is not registered so I have to hunt down my account when I call. The automated person spouts some generic nonsense about them working diligently to restore my service that has gone out for the 5th time in the 2 months I've had them and transfers me to a chat. If I wanted to chat, I would have started there. The chat on the app does not respond. Online chat takes you in circles and will not provide information to file a complaint. They claim a complaint has to be filed with the local franchise but will not provide the information for your area. Avoid them at all costs. If you are lucky and patient enough to navigate through their purposely evasive system and get a ticket created, they give you a resolution date that is a month out. I don't live in the middle of the woods. It is not unreasonable to have reliable internet. I'll be switching ASAP.
HI Cary! I’m sorry to hear about the experience you’ve had, especially with repeated service issues so soon after starting service. I can understand how frustrating it would be to deal with outages, have trouble getting through the automated system, and then still not get the information or support you need. When it feels difficult just to reach someone or file a complaint, that only adds to the frustration, and I understand why you feel this way. If you’re open to it, please email me at uniticanhelp@uniti.com with “Consumer Affairs” in the subject line and include your full name and account information. I’d like to review this further and investigate your concerns personally.
Reviewed May 21, 2026
Kinetic internet will not stay connected to LG 2020 TVs. If you have an “older TV” like this do not get Kinetic internet because it will keep disconnecting and the only way to get it connected is to call Kinetic and then they will tell you it’s the TV fault and not their service. Had the service for less than 30 days. Had to call them about the TV disconnecting on 3 separate occasions. Crappy customer service with Ashley and Crystal. I wouldn’t recommend.
Hello! I’m sorry to hear about your experience, especially after having the service for less than 30 days. I understand how frustrating it is to have your TV keep disconnecting, have to call multiple times, and then feel like your concerns are being dismissed instead of resolved. That’s not the kind of experience I want you to have, and I can understand why you would be disappointed. If you’d like, please email me at uniticanhelp@uniti.com with “Consumer Affairs” in the subject line and include your full name and account information, and I will personally investigate this further.
Reviewed May 18, 2026
I was promised a new modem to be overnight shipped. It was not ordered. I had to call again while working remotely. My Internet is critical to my job. It was finally shipped. Took me 3 days to get a promised overnight item. I asked for customer service, the person would not connect me. Kept putting me on hold over an hour. It was a terrible experience this time.
I’m sorry to hear about this experience. When your internet is critical to your job, being told a replacement modem would be overnighted and then finding out it was never ordered is incredibly frustrating. I can understand how disruptive it was to have to keep calling back while working remotely, only to deal with long hold times and difficulty getting connected to customer service. That’s not the level of support I want you to receive. If you’d like, please email me at uniticanhelp@uniti.com with “Consumer Affairs” in the subject line and include your full name and account information, and I will personally investigate this further.
Reviewed May 16, 2026
Internet out over a day so far & “no reported outage in your area”. What a joke.
I’m sorry to hear your internet has been out for over a day, and I understand how frustrating it must be to be told there is no reported outage in your area while you are still without service. I would appreciate the opportunity to review your concerns and take a closer look at what is going on. Please email me at uniticanhelp@uniti.com with "Consumer Affairs Review" in the subject line and include your full name and account information so I can investigate this matter further.
Reviewed May 13, 2026
My bill has been messed up several times. I have additional charges that are not mine. I got hung up on three times on the phone when calling customer service in one day and asking for help. I got charged for an additional month of service after canceling. They raised the price $10 every two months for no reason.
Hello Holly, I’m sorry to hear about your experience and understand how frustrating it must have been to deal with repeated billing issues, unexpected charges, being disconnected multiple times when trying to get help, and being billed after canceling your service. I also understand your concerns about the repeated price increases. I would appreciate the opportunity to review your account and look into these concerns further. Please email me at uniticanhelp@uniti.com with "Consumer Affairs Review" in the subject line and include your full name and account information so I can investigate this matter in more detail.
Reviewed May 12, 2026
Kinetic is in my neighborhood in Pennsylvania (Pennsyltucky) running their lines. Not only did they run it to the main box in the front yard, but they also took the liberty of doing me a service by running it to my house. I never asked for it to be run, as I don't want their garbage service. That will be removed by me in short order.
Called customer "service", "customer disservice" would be more appropriate for the nasty little miscreant I spoke with. I asked to speak to a supervisor and was literally told "no". That alone sealed any hope of them having a line connected to the inside of my home. I wouldn't use this company if they were the last ISP service available. I'd revert to carrier pigeon, or smoke signal.
Hello! I’m sorry to hear about your experience and understand how upsetting it must have been to find work completed on your property that you did not request, as well as to have a frustrating interaction when you called for assistance. I certainly understand your concerns regarding the line placement and the way your call was handled, and I would appreciate the opportunity to have this matter reviewed further. Please email me at uniticanhelp@uniti.com with "Consumer Affairs Review" in the subject line and include your full name, service address, and any additional details that may help us investigate this situation more thoroughly.
Reviewed May 5, 2026
I was looking for a cheaper fiber internet option and after their sales team stopped by a couple of times I decided to give them a try. I scheduled an install on a Friday between 1-3, they never showed up. I understand things happen but what was inexcusable was that they never called or communicated in any way that they would need to reschedule. I didn't hear from them on the following Monday either. So on Tuesday I called to cancel the install. During the call they stated, "they had to bury a line" so they were unable to do the install. Still, I told them I wanted to cancel. They didn't even try to keep me as a customer. When I got them to cancel it the employee ended the call with, "thank you for choosing Kinetic". I think that speaks volumes to their level of care.
Hello! I’m sorry to hear about your experience and understand how frustrating it must have been to set aside time for your installation appointment, only for no one to arrive and no one to contact you with an update. I also understand your disappointment with the lack of communication afterward and with how your cancellation call was handled. That is not the experience I want for potential customers, and I would appreciate the opportunity to review your concerns further. Please email me at uniticanhelp@uniti.com with "Consumer Affairs Review" in the subject line and include your full name and account information so I can look into this in more detail.
Reviewed May 2, 2026
I could go on all day about these lying **. They suck from the one who knocks on your door to the main ** in the office. Lied about the promotion for gift card. Never received, lied about for 3 months. Free service never happened. Billed me on the 20th of April for $86. Then, turned around and billed me on May the first for 96 more dollars through. Auto draft that I specifically told them not to use my card for auto draft. So yes, I'm calling to have it cut off and going back to Spectrum. That stayed at $52 per month. For over 5 years, internet service, only because that's all I need. When the rep came out, I told him that I had Windstream before, and he assured me that Kinetic was no longer affiliated with Windstream, total friggin lie.
HI Frankie! I’m sorry to hear about your experience, and I understand your frustration regarding the promotion, billing, and account concerns you described. I do want to clarify that the rebate offer was sent on May 4th to the email address we have on file, and a $125 credit was applied to the account on January 5 when service began. Even so, I would still like the opportunity to review your concerns in more detail and address any remaining questions. Please email me at uniticanhelp@uniti.com with "Consumer Affairs Review" in the subject line, and include your full name and account information so I can look into this further and assist you directly.
Reviewed April 22, 2026
Willy did an amazing job and was so kind! He went above and beyond to help us!
Kinetic Company Information
- Company Name:
- Kinetic
- Year Founded:
- 2006
- Address:
- 4001 Rodney Parham Rd.
- State/Province:
- AR
- Postal Code:
- 72212
- Country:
- United States
- Website:
- www.gokinetic.com