Windstream

I was under contract for three years, but after two years was sick and tired of slow data speeds and service interruptions. We switched to another comm company (yet continued to pay out our contract), requested termination 6 months prior to the contract end date (we would pay the monthly fee until that time). After termination, we continued to receive bills - I called and explained that we had terminated the contract, they said okay. Two months later, got a call from "a representative of the law firm of Atlas Leviton" saying we owed the amount because "it takes some time to port the number and the company has a legal right to continue charging until the port is complete". They only had a 6 month period to do this. Stay away from this company!

On April 12, 2012, I was having a problem signing on to my email. I had mistakenly typed the wrong password and my login was locked. A couple of months ago, this same thing happened and a customer service representative was able to assist me. However, this time I was told that my husband would have to call since my name was not on the account! I was calling from my home phone and could provide the billing address as well as the Social Security number of my husband. My email account is in my name. I spoke with Angie who refused to help me. She gave me her supervisor's number. The supervisor, Alexis, never answered her phone. I then spoke to Daley who also refused to help me. I am a retail pharmacist and I know customer service. I have a huge problem with the inconsistency of your customer service employees. I will be seeking another company for my phone, cable, and internet services.

I was told today by that I have to pay 5 dollars in order to remove the $1.50 fee for an unpublished number! I have to pay to remove a service that I no longer wish to pay for?. What a scam? How many millions of customers and millions of dollars is Windstream stealing by hiding this fee? Where is the outrage, federal oversight for gouging consumers?!

I was told there is no appeal division at Windstream, and she wouldn't guide me as to how to file a complaint or appeal, or refer me to anyone else! I'll find another service and so should you!

I have had this service since they took over the former tel. co. I can honestly say it is the worst utility I have ever experienced. The latest of numerous problems with service over the years is that the static on my phone makes it unusable. At times, I have been complaining about static so bad sometimes you have to end the call. A repairman has been here 6 times over this last year and it's still there. I will absolutely ditch this company as soon as I can get internet from another source.

A contract was signed to have Windstream take over 6 phone lines on 2-23-11. I never heard from this company again until I received an email from Amanda ** on 7-25-11, saying that they were taking phone lines over that day, which was five months later. For an entire week, my business was without 4 phone lines, a fax, credit card, and internet. Being a collision shop with a contract with insurance companies, communication is a must. I have all trouble ticket numbers from complaining. After speaking with Ms. **, she said that I had 30 days to cancel, which I did in writing on 8-9-11.

I received a 3619.36 invoice for breach of contract. This is a scam. I didn't have their service until 7-25-11. How do you know if you like a service before you try it? It's their fault that they didn't take over my phone lines until July. Customer service returned my call and said it had to be paid. They could not explain why a contract was signed on 2-23-11 and service wasn't transferred until 7-25-11. This is a scam.

I have two complaints. First, why do I have to pay $5.00 to pay my bill? This is just wrong. Second, I sent my son to the telephone company to pay some money on our bill. It was near closing time, and the lady at the front desk asked him to wait a moment. She came back a little later and told him to leave because they were closed now, and he would have to come back tomorrow and pay the bill. Excuse me? This was at the Annandale office.

Windstream advertises on it's website -- key in your area and we'll show you offers for your area. So, I did. Then it took me a whole day and several customer service representatives for them to tell me that the offers were not really available in my area and that there were charges and fees they had not identified on the web. The worst part is I got a supervisor who held the line of "We can't do that even though it says we can" Windstream sucks!

I was experiencing slow speeds on my DSL service, so I recently upgraded my DSL service from 1.5 to 3.0. I am paying for the faster speed and Windstream has not been able to provide the speed promised. I am getting speeds as low as .53. I contacted Windstream and they say they have a problem on the line but there is no work order scheduled for a repair at this time.

Before Windstream took the service over from Alltel, the problem existed on the telephone line. I have been living at this address for just over 7 years now and the line problems go back to then. Enough is enough. You know the problem would be fixed if I was able to choose another phone carrier, but like anything with the utilities, it's a monopoly.

We signed up for Bundle of a Lifetime. We did not get what we were promised. We want to discontinue our service but they have a disconnection fee of $420.00. They sent technicians to our house 4 times and still have problems. We have been with their service a month or less.

In November, December of 2009 and January 2010, I was hounded by a Windstream solicitor to purchase their $49.99 promotion. It was sold to me on the phone as $49.99 to include free local, free 3MB DSL and free long distance. This would not include surcharges and government fees. Also I explained that the DSL connection meant nothing to me as I have a current cable connection. In the end I took the bait.

In the end, I now pay $75.$$ per month. Which is adjustable based on surcharges, taxes and "fees". After talking with a customer representative and telling her their add is completely misleading and is fraudulent. Prior to this change I was paying Windstream on average $35.00 with enhanced local calling. I was paying AT&T no less than $20.00 for long distance. I will now be looking at cell service only which is also ** poor and expensive from Verizon or Time Warners option.

I will now pay more for service than I did before I started. Also, I was mislead more than Windstreams representatives were honest. Windstream has the power of knowing what a residential customers average fees and surcharges will be based on use. They collect this data every month. To say they cannot provide anything in itself is misleading and a lie.

I received a phone call from Windstream. I have a small business and use a telephone at that address. It is considered a business phone of course, so we have to pay more for that. They call at least once a week and I am always telling them I am not interested in whatever they have to offer and that I am on a no call list. I do not live on site and my business has had that phone number for years. I forward it to my cell and so it is with me 24/7. So I really don't need anything they have to offer.

Today, I get a call from a dude who says that he can lower my monthly bill from $65.00 to $45.00 a month. That sounds like it would save money, so why not and what do I need to do? I asked why only $45.00, by the way, and I was told $45.00 plus taxes. I asked how much are the taxes and he finally said, "Well, around $56.39." I am still saving about $20.00 a month. That's still $240.00 a year.

He wanted to send me a package and it would take a week to get here. But, could he just tape our conversation over the phone first? I said no, and he told me that it was to protect me and not Windstream. I really didn't get all that he told me, as he mumbled whatever he said. I said no again. He said to just let him tape this conversation and then he would be telling me all the perks I would be getting with this special package. I said that I want to know all the perks first. He began to read it all and I was listening until he got to the part where I would have 30 days to cancel and should I cancel after 30 days from my three-year contract, I will be charged $200.00. I said not only no, but hell no, and hung up the phone.

I think that this is a "buyer beware" and someone should read over Windstream contracts and see how deceiving they are. It's even worse over the phone.

10/22/09 I had order an extra phone line to my business shelly quoted me at 134.00 per month, my monthly bill would increase only by $20.00 dls more she said. The following month when I received the bil the amount was higher and they had signed me up for a 3 year contract which was not mentioned at all. When I call back to discuss the charges they cancel the contract but I was not able to go back to the original plan that I had which was 72.33 per month. Now I'll be paying around 100 per month without a business package.

I ask to speak to a manager to explain the situation, the sales rep.was reluctant to let me speak to someone else, when she finally agreed the person that I spoke to show no sympathy at all, plus she was making fun of the whole situation I could even hear people laughing on the backroom. I ask for a discount, she said sorry can't do that either. As soon as my broadband contract ends, which I acquire a few months prior to increase internet speed without knowing there was an additional 1 year contract attached, I'll terminate my services with them.

I called Windstream Customer Service on the 22nd of December 2008 and informed them that I was moving to Ohio and wished to discontinue my telephone service. I resided at Elizabethtown, Ky 42701. Since informing them, that I wished to discontinue service, I have been billed for Jan, Feb, Mar, and Apr. Numerous written to their customer sevice and billing departments have not netted the intended results. I regret that I did not get the name of the individual that I spoke to at the time.

I am an 88 year old retired person and I cannot afford to pay for services that I am not receiving. Regardless, it should not take 5 months to have telephone service stopped.

I just moved to rural Grayson Kentucky in Aug. 2008, the only phone, and internet service in this area is Windstream. I have had horrible telephone service since day one, I can actually talk to other people on my road, when I pick up the phone, this is a horrible privacy issue. I have reported this many times, and they keep saying it's fixed, but it's not, there is still static, and I hear other people on my line. As well my internet (DSL) does not work 50% of the time, yet I pay my bill every month, I'm never late, I have no other choice.

This is un American, as well as stealing, I am paying for a service that I do NOT get, and I am getting ZERO help from Windstream, how can companies do this to people.

I had a payment set up of $80 with Windstream Phone Co. Plus an additional $5 charge. The payment came out March 7, cleared the bank on March 10, then the next day while viewing my online account there was an additional $85 plus $5, plus an overdraft charge of $36. I had NEVER been overdrawn in my account! So I called the bank and they said it was windstream. I called and they say they have had an internal problem and this happened to over 2,000 people! They said send us a fax we will credit it back plus any fees you have. $36 charge was what I had! Faxed them and the first $85 gets stopped the next day, the $5 didn't get back till March 17, and I still haven't received my $36 charge. They have told me over and over they would take care of it and it will be in the next day or so! Not there so I get to call again tomorrow and deal with them and be on hold for 45 minutes again.

Windstream has outsourced to India and you can spend hours trying to get issues resolved that once took only minutes with American personel. This has become so aggravating with a large number of companies outsourcing jobs to third world countries.

I would like BASIC local telephone service without outgoing long distance or any call features. I just want a simple residential telephone line with no features and no outgoing long distance. I know providers like Bell South offer this basic service for around $15.

I am in an Alltel/Windstream service area. The only choice I have is to pay upwards of $40 for a simple residential telephone line. I am also forced to purchase features that I do not want in order to get this service (Caller ID, Voicemail, Call Waiting, etc.).

I have worked for a major telephone company and I know that the FCC requires local exchange carriers to offer basic service. In addition, they require carriers to offer this service on a pay per use offer in addition to a flat monthly fee. I have been unable to order these basic types of service from Alltel or Windstream.

I am very upset that I am unable to get a simple service and that I can't get the $15 service that Bell South and other large carriers offer in their areas (which are just down the street from me). I am also infuriated that I have to purchase features that I do not want in order to get basic service. The only way to get the $15 service is to purchase high speed internet access in orer to get VOIP which I do not want either.

Fianlly, I know that I should have a choice in my service b/c that's what the Telecommunications Act was designed to do. I would like some answers as to why I am forced to buy local service in this manner and why I do not have a choice.