Kinetic Reviews

I had Mediacom, which was nothing but a pain. Kinetic was laying wire right in my yard and once they got established, I contacted them and signed up. It's an awesome setup. It takes a while to get used to using the controls but as far as delivery, it's been awesome. I love it. I'm 81 years old, so I'm home every day. I use it all day long - first thing on in the morning and last thing off at night. Once in a while, it'll reload then it's gone. But my big pain is this update prompt that comes up on my TV every day. I don't know how to get rid of it. I'm already in that zone, so why do I keep getting it? It wants to update my location. I'm supposed to go in there, and it's going to change everything. I don't want anything changed. I just click it off but it comes back the next day, every day. But other than that, I can count on Kinetic. They're reliable and the cost is reasonable. I have to accept the fact that everything's going up.

I was dissatisfied with my current provider, which was my first reason for deciding to go with Kinetic, and then the sales rep came and offered fiber to my house, which was a lot faster than what I had previously. He explained the different things that they were doing with Kinetic and the billing stuff, and presented me an offer. And I took it. The installation went well. My house is very long, so they installed one router on one end of the house. On the other end, I wasn't getting very good coverage. We installed another router on the other side and it helped, but it didn't solve my problem. That's a follow-up conversation I'm going to have to have.

My experience with Kinetic has been good, but it could have been better. The worst thing I have about Kinetic, even though I love the service, is I can't get ahold of anybody. They're the hardest people to get on the phone just trying to get service connected. The technician they sent to the house to begin with didn't know what he was doing. He had to call somebody else in that was more familiar with where the service was to help him. This was a new subdivision, so that might have been part of it.

I was living in Dallas last year and I moved to Houston, Richmond area. I was looking for an internet provider and did my due diligence. I came across other service providers but what stood out most about Kinetic was the reviews that I saw online were good. I called Kinetic customer service, and the lady on the phone was so kind and professional. I received fantastic customer service. She walked me through all the steps of signing up. There was also a deal going on at that time. If I signed up, there was a $300 gift card. She walked me through all the details of what I was getting including the speed. I signed up and when the technician arrived for the installation, he was really good and friendly. He explained everything to me and that made me to stick with Kinetic.

I know many commenters complain about Windstream-Kinetic. I rarely did. While I always thought their pricing far exceeded the slow DSL speeds I was getting, I always knew I was too far from the nearest station, and nothing comparable was in my price range. The one thing I could never complain about was their service. They showed up when they said they would and almost always got my Internet up and running. I told Windstream when I ended my service with them if they ever got fiber, please let me know. As Verizon Business and T-Mobile WiFi extended their service into my area, I tried each of them. The former never equaled the later. But in February 2026, everything change.

Worst internet company in the United States. I only gave them 1 star because negative 10 wasn’t available. Inaccurate billing, inability of customer service support techs, they struggle speaking English, they keep billing despite disconnected over a month ago. They can’t keep up with what they say. Constant holds to read notes. No one knows there what going on. Don’t use them. We changed to Starlink.

Kinetics reps bully you into trying them out. Claiming there is no cost to simply try. Strategically leaving out the cost of equipment. The service is equal to what we already have and payment is not customer friendly and difficult to get through to a representative.

I've had Windstream internet and landline phone in Lexington, SC, which then became Kinetic, for 19 years. They were never very good but became worse under Kinetic So finally fed up decided to switch to Spectrum which finally got here in town. Since the phone number I've had has been mine before Wind stream (19+ years) by U.S. law this is my phone number to keep, yet Wind streaming Kinetic is keeping hold of it refusing to release their hold over it, while still billing me for it! It's been over 3 months now and Kinetic keeps lying about them releasing it.

I was with Spectrum previously and I went through a lot of trouble, so I decided to move over to Kinetic. I also used my neighbor's recommendations. I got internet service, and someone from Kinetic came to my home and set it up for me. So far, I have had a good experience and a couple of recommendations.

My experience with Kinetic was good. They knew what they were doing, and they were friendly about it. They backed up our phones with all the material in them, and we’re happy with it.

I've been a Kinetic customer for about four years. With the fiber, I've had no outages at all. Previously, with the other, I did. I've been using fiber for two to three years. I never had any issues to have any communication as far as that goes. During the install, they were great.

We signed up with Kinetic about three months ago, and our experience has been very good. We'd recommend them. We use the internet and TV streaming service, and it's better than MediaCom.

I bought this house and the previous owners had Kinetic. All the connections were compatible and it was easier to just stay with Kinetic. I have their internet service and everything is pretty much plug and play. It's been good so far. The only thing is I don't receive notifications about my upcoming bill, like an email or a text message. I don't have automatic pay, which I do not want, and there have been a couple times that I forgot to pay the bill.

Kinetic is pretty good. I'm using it more for gaming. There was just one time where it failed. I just put it on vacation mode and then I started to get in trouble. I put it down on vacation mode, and then I didn't pay all of our bill. It was just 10 bucks per month. Then your internet goes slow. It's nice when you go for vacation or travel, and that way you don't need to maintain all your bills.

We hooked up with Kinetic last year as soon as we bought this place. I don't think there are a lot of options here. But I knew other people who had Kinetic, and they were happy with it. So we went with them, and their service has been good so far. I'm also paying about the same price as I pay in Florida when I have a different company down there.

My neighbor who is my cousin got Kinetic, and she told us about the service when we moved in here. We had some type of Wi-Fi, but with the job that I have, I have to have fiber optic, so that was why we had to get Kinetic. Their rep explained everything well. It was a good interaction. It was really smooth. They were able to answer all of our questions. They did promise a $200 gift card after 90 days. However, we never received that. So, we did have to call back several times about that. After that, we were given a couple of months, no charge, and then a discount. We just did have to call several times to get that. The service is working good. I'm able to work in my office. My husband is able to game. Our grandkids are able to stream shows. We use it for different apps. So, we're able to do all those things at the same time. It's really good service. For the price that we pay, it's definitely worth it.

I've had Kinetic for six years now, and my experience with them has been very good.

We've been using Kinetic since we arrived here in Texarkana. They're the only ones that provide internet in our area and I would have fired them if we have an alternative internet provider. I continued to complain to them about my internet going out. It would run, then all of a sudden it would just stop working. They would send technicians out but it went back and forth for a long time. I told them there was something wrong outside my house as to why my internet continued to go out. They gave me a new modem but that didn't change anything. Eventually, they sent a technician out here with some common sense and he said the problem was in the board. Once he replaced that board, I have not had any problem with my internet since then. Right now, I'm pleased with Kinetic but that was the most frustrating experience I've had with them.

Kinetic was new out here. The price was good and a lot better than AT&T WiFi. Kinetic's sales team was really good. They were really quick, and it was an easy process. Installation was really good.

A salesperson with Kinetic approached me and told me that the service would work fine. I signed up with them and have been using the service for almost three months now. There was a challenge during the installation, but the technician was able to fix it. They were able to give me a connection and as per their promise, everything looks good. Everything, from the sales to the installation to the customer support, has been good.

I searched around my area, and Kinetic came up for the best service. Also, the price was good. The installation of my internet service was good as well and my experience with Kinetic has been good since I've had them.

A co-worker had told me she had a good monthly rate with Kinetic. I signed up too and did everything online then the technician came out to install. He was a super nice guy. I have his card and, the one time that we had an outage, I called him and he was here in 45 minutes. I can just text him and he's pretty reliable. The service has been pretty good as well. I have never had any serious outages that would have prevented me from doing my work from home. Other carriers had more flexible rates over the course of a year-long contract, whereas I'm paying the same price for a year. That's definitely more favorable.

We have internet with Kinetic and we just started with YouTube TV. It's been pretty crappy lately. Also, I was supposed to have a tech come today to fix my internet because I've been having a rough time with it. My fiance was outside and one tech came but he wasn't sure if it was for us or for somebody else because we're in a duplex. My fiance asked him if he was here for our address and he got real snotty with him. My fiance asked him what his name was and he told him to go F himself. I'm not happy about that.

I love Kinetic. Every time I call, there's a sweet lady on the other end of the phone trying to do anything she can to make sure that I'm happy as a customer. They are so nice. My boys have Cox because they live in another part of Ohio and I have to call as their representative to find out what's going on. They continuously raise the prices, and it’s nothing like that with Kinetic. My coverage is great and my internet doesn't turn off. I work from home, so I depend on that internet. Everything is internet-based. I've had a good experience from the very beginning with Kinetic Windstream. If I could get this in my son's area, I would, but they don’t service that area. Price-wise, Kinetic gave me a good deal because I am a senior. It's wonderful.

I have a sister that lives about 35 minutes away from me, and she has Kinetic by Windstream. She told me that's what she'd rather for me to go through ‘cause they give good, reliable prices, and I did. They were very nice. The installation of my internet service was handled perfectly. It was pretty smooth as it can be and the internet service is great.

I live in an area that there's only one provider, and I saw that someone was placing lots and lots of aerial fiber cable around. I asked around, and they said they were going to put it in our neighborhood. I followed them until they did and then my neighbor got Kinetic. I went over and looked at it, and the offer was extremely good. No installation. They provide the router, the speed, and a rebate or a dollar amount to ask us to get it. So, it was a very good deal. It's worked very well. I use it primarily for just internet access and with the devices to stream TV channels.

The internet is working well. I am disappointed. I was supposed to get a $200 sign-up fee but I never received that and I called about five times. So I'm not happy with that. The installation was okay. I had to have them reroute it. They weren't real helpful with that initially, but I got it routed the way I wanted it. So it worked out okay.

We’ve been with Kinetic since March, and it’s been good. We've had different situations where we needed it for work and a great deal of streaming. Haven’t had any outages.

The installers did a good job and Kinetic works fine. I had fiber service before them for over 10 years, so I'm not new to fiber. It's just like when everybody had cable service and DSL. It’s the same. I worked in the communication industry, so I know what I'm speaking of.

Everything's been perfect in my experience with Kinetic. The Kinetic salesman who had been going door to door contacted me. And when he told me I could get just as the same speed or faster than what I was paying with Spectrum, and for almost half the price, it was an easy decision. I have two accounts with Kinetic. I have internet at my house, and then I have another account next door to me, which is my rental house. I had two experiences with the installation, and they both were very smooth. Their service has been great. My rep, David, has been super helpful. He's just right on top of things. I'm so impressed with Kinetic. I just wish that they covered all the areas that Spectrum covers. I'm self-employed. I've got an office in Syracuse that I would love to switch over. And David said, “Unfortunately, we more or less service the rural areas.”

My next-door neighbor told me about Kinetic and I became interested because he never had any outages and I did. My connection was horrible and kept going out. Two different times, I experienced a six-day outage, which prompted me to change to Kinetic. They gave me the discount when I signed up. I'm a widower on Social Security and the only thing I have for entertainment is my TV. So, I had to have it, but I could not afford a big price. I also use it to talk to people on my phone. The experience with Kinetic has been great. It's only been off one time and that was because the electricity in our area went out and it was only out for about an hour. I've been very pleased with Kinetic. It’s dependable. If I could talk other people into it, I would, because I love it.

Kinetic has been a good service. I had no problems. If anything doesn't work, I call them and they answer, and then they come and fix it. So, I enjoy being with Windstream. One time, something happened to the wire that they put up, but they came right on and fixed it. Kinetic works fine for me. They don't send the rate up.

I had Spectrum. There was something online that said senior discount but they told me that there was no such thing, that it wasn't available. Kinetic has been in front of my house for two years so I decided to give them a call and they blew Spectrum out of the water. I use their TV and internet service, and I'm satisfied. But if they try to bend me over with pricing, I'll go somewhere else because that is the freedom of only needing internet.

I've tried most of the other companies and Kinetic was the next in line. The service is alright, but there isn’t anything on the TV worth watching. If it weren't for my wife, I wouldn't even have it. I don't use it too much. I watch the internet and she watches regular TV. And every month, it seems like the price goes up. It used to nickel-and-dime me to death, and now it’s $1 and $2 me to death. I don’t advise others to get it.

I've been with Kinetic for about three years and the customer service is great. Everybody is respectful. The connection has been fiber optic since March when we moved into the new house in town. But it sucks. The one before worked 10 times better. They sent a technician out to clean it. It's outside and I don't even know what they're cleaning. I pay for the gigabyte speed but it's not anywhere near it. For what we were getting, the price is way too expensive. I live in the middle of the city so there is no reason for us to be having the issues we are having. The DSL, which is what we had at our previous address for less pricing, ran way faster. We disconnected the service a week ago and we will no longer be using Kinetic. We've got a new service now and it is fantastic. It doesn't buffer. It doesn't take 15 minutes for a screen to load.

I had my internet by DISH, but when a rainstorm came, I had issues with the service so when they put in the cable for Kinetic, I signed up for it. The installation was pretty good. Two guys came out and ran the cable, hooked me up, and had no complaints. However, I get a lot of buffering when I'm watching movies. I didn't think I would be getting that ‘cause I got the biggest package which is the 2 Gig Bundle. Other than that, in this area, I would definitely recommend Kinetic.

My cousin was getting Kinetic installed at their house and he told me the price he was paying. I signed up as well and I've been very happy with Kinetic's service. We stream all of our movie and TV content, and I've had very little issues with it. The most would be if I've had a lot of people try to connect to the WiFi at the same time, sometimes it'll crash. But it's not very often that that happens, and it normally corrects itself. I would highly recommend Kinetic. They're cheap and reliable.

Kinetic was the only thing around here. However, they keep jacking up the bill. They might lose me. But it's a good company. Try it out.

I used to be at a lower speed, but I'm now at a higher speed and both have been fantastic. I've had several years with Kinetic and have always been happy. I’ve lost connection in my six-plus years maybe twice and that was due to a widespread outage. I would recommend Kinetic 100%.

Kinetic was a referral from a friend and I've had them for about two years now. I use them for streaming and the service has been very good. It's expensive but other than that, I'd recommend them.