Kinetic Reviews

Kinetic was faster than our former internet and also cheaper. The installation was good as well. They had to bury my line. And I wasn't really happy with that, because if this line ever gets messed up at the far end, they have to rebury a whole new line. And it does. My neighbor who lives about half a mile away has hit that cable two or three times and, one time, jerked it off the pole and broke it. I reached out to a crew to come up here and bury a new cable. Other than that, everything's been good with them. And a lot of that's not their fault, other than my neighbor.

We moved to a very rural area and there weren’t a lot of choices. The house had cable at 160 a month, and I started looking online. Kinetic by Windstream was available and it was just down in Bloomfield, a little south of us. That first year, they had a special and it was under $50 a month. So, I went there. I stayed with Kinetic because the service doesn't go out that much. We lost the service at one time and I just had to put the passwords back into the TV. We have solar, so I have to go outside to the solar box. But that time it was out, and I didn't realize that it was the solar box. We still had solar, but I couldn't read it because it wasn't connected to my computer until I went outside and got on a ladder and reconnected it.

When Windstream came out with Kinetic, I found it used to be Windstream Residential, and it was fiber optic. I saw an ad for it online and was very interested. I went to the online configurator, put in my ZIP Code to see if I qualified. I did. We started off at 34.99 or 39.99. After three months, I was supposed to get a gift card for $200, but I never got it. But it's over the bridge. After a year, they went up in price. Other than the price being still cheaper than Spectrum, it seems to be fine with everything. I have a Fire Stick hooked up to my TV, so I need broadband, high-speed, and I waited for an affordable and fair price. I get that with Kinetic. I have a business phone, which is an Android Samsung. I also have a Lenovo laptop that I use after-hours sometimes. If I have to get in remotely, I can get in it with no problem. I'm able to do all three.

We tried Spectrum with Roku and Apple TV. For some reason, we couldn't get a good connection between the two. We could get some channels and not the others, then there was constant buffering and loss of power. So we looked around for another provider. We live in a new subdivision and they put Kinetic fiber in, but nobody got it for a while. But when we had the opportunity, we got it and we've never been disappointed ever. It really is an awesome thing, plus, the price and service are good. And I see all these commercials on TV, but I know people that struggle with those other services.

I was dissatisfied with my current provider, which was my first reason for deciding to go with Kinetic, and then the sales rep came and offered fiber to my house, which was a lot faster than what I had previously. He explained the different things that they were doing with Kinetic and the billing stuff, and presented me an offer. And I took it. The installation went well. My house is very long, so they installed one router on one end of the house. On the other end, I wasn't getting very good coverage. We installed another router on the other side and it helped, but it didn't solve my problem. That's a follow-up conversation I'm going to have to have.

When we moved here, Kinetic was the only provider available other than AT&T and I didn't want to have AT&T drill into my home to connect that. About six months ago, we were offered a much reduced rate when Comcast came into our area and we did call Kinetic at that time to cancel because the price was so much better than what I had been paying, which was outrageous. It got up to $120 just for internet and the internet's not very good with Kinetic. I called to disconnect it and they offered me a better deal. So, I stayed with it but we have lots of periods of outages and I don't know that it's just strictly related to Kinetic as much as it is just the power in general. We do have times when the power will flicker, and then, the internet is affected. We've had Comcast and AT&T in the past and they did seem to be more reliable. It just wasn't in this area. This area is more suburban than where we were before.

I like the price of Kinetic. Our experience with the installation was fine. Everything went smoothly.

This is the worst service ever!!! Last week it was a 2 day outage and today it is down again! They say fixed by 4:30 it’s past that and still no service. The lie about speed! You NEVER get the speed you pay for each month. You can never get out of their voice response system. Horrible customer service. I like others have had billing issues. Too bad they won’t allow me to give a zero star! In 2 weeks, I am kicking them to the curb and getting fiber speed from Spectrum. In some areas they are the only option so uses are stuck - that was my scenario. Thank you Spectrum for come to my area!

We live in the country, and Kinetic said they were good. It was under Fiber and we wanted to try it, and it’s been wonderful. The sales rep was excellent and the installation was wonderful. The guy planted the wire and it rained, and something happened. So, he came back out and secured it properly. So, everything was good. I’ve been with Kinetic for about a year and a half, and I’ve had no problems. When it rains, the internet doesn’t go out. During a heavy storm, it glitches for a while, but it comes right back.

I liked that Kinetic is supposed to be on the ground wires instead of above, and I was tired of the internet going in and out. The salesperson knew what they were talking about and the installation went smoothly. It didn’t take long. The internet service serves its purpose. My neighbor next door asked me about it before she got to it, and I told her it would be worth it to give it try. I had an issue ‘cause it flipped and went up real fast. But I talked to somebody, and they were able to give me a better rate so that I could afford to keep what I have.

Fiber is not available in just about anywhere else in this town that we live in and if someone can get fiber, they get it as quick as they can. It doesn't matter if it's Kinetic or if it's somebody else. Kinetic offered fiber in our area, and we grabbed it first chance we got. I've been with them now for about seven months and for the most part, the service has been good. Speed has been better than what we were getting before with our Verizon Wireless and we haven't had as many outages. Sometimes, the speed can be iffy, but they're working out. We've had some storms lately here that has caused some problems.

My experience with Kinetic has been excellent. It's working well. And we're happy with it. The price is fair as well.

Our experience with Kinetic has been good. I work from home. I am utilizing the internet, and we stream on TV. It's not very hard to communicate with their team because they do chats. I'd recommend them. They're quick. We had an incident where the garbage truck tore down the internet line and they came the same day and fixed it and got it back up and running.

I'm in a rural area, and Kinetic was the only one that could get a signal for me. I have cable, phone and security and in the three years that I’ve been using them, the service has been good.

Absolutely fantastic service. Was able to get to customer service in less than 2 minutes and they resolved my issue right away. Great company and a lot better than Windstream used to be!

I was using Cox for about 15 years, and the bill was just getting out of hand. I went with Kinetic, and my experience with their team was really good. Everything’s been good with their service as well. I’ve been with them for a year now.

My sister-in-law recommended Kinetic and signing up with them was easy. During the installation, it took a little longer to run the wires underground because it rained but other than that, it was on time. I like Kinetic and would recommend them to other people. The customer service is good also. If I have a problem, I put in the work order and it gets taken care of pretty quickly. I'm glad my sister-in-law told me to get them and I will use them again.

Cox got too expensive and I started looking around. Kinetic sent a brochure in the mail and it was less money. Dealing with the sales rep was very good and the installer was great. The service has been good. The techs had to come and replace the cable that comes into the house. It wasn't receiving the signal. But other than that, Kinetic has been working very well and I like it.

I like Kinetic's internet speed and the cost of the service. The installation went smoothly and the service I've received for the year that I've had them has been mostly positive. I'd recommend them.

I've enjoyed Kinetic. When I came on with them, they even gave me $100 Visa card. A representative came to my house and convinced me to switch. Their installer came over and installed it. He spent like an hour. I had Kinetic four years ago, and he had to take all that stuff out, and that was what took him so long. I just need internet. I love Kinetic energy. They're fast and they're reliable. If I have an issue paying, I just call and I can change my date. It's wonderful. If they stay like this, I love Kinetic energy.

HomeSafe provides great service. I've been a client for five years now and I've noticed that they have good customer service. I rate them 5 stars.

Cancelled service due to connectivity issues. I have been trying to get a refund of over $100 for going on 2 months. Different stories from different customer service agents telling me it was issued then not issued then it was being processed. Never offered a refund directly to the cc card that was used for billing (paid on time monthly). Now being told a cc refund couldn’t be issued due to it being over 45 days. Asked for supervisor, sent to supervisor then back to care call center then to financial and now back on hold due to account not found. Now on call for over 50 minutes with no resolution or refund update. An hourly fee should be charged TO the company for time wasted on the phone trying to get a refund.

I had Kinetic for a year. Their service was good, but there were a lot of disconnections or errors once or twice a month despite it being fiber. Customer service was a bit wonky because it almost seemed you would deal with a central hub of people helping multiple internet providers. It was always odd getting ahold of someone. But the price was good, especially in Elyria. Much cheaper than what you pay in the city for fiber.

We have Mediacom here, and they're not really reliable. So, I went with Kinetic instead. I've got excellent service and a fair price. I sent in a thing telling them that I wanted fiber as soon as they got it. When they got it out here, they hooked me up, and we were good to go. Installation was really professional and didn't take long at all. The man knew what he was doing. He did a very neat job with no problems. My neighbor across the street just got fiber installed three weeks ago, and the technicians that came and buried the line did a very good job. They plowed through part of my yard, and it was fine. They didn't leave a mess. They had to clean up everything. Overall, I'm very pleased with the service. I'd recommend Kinetic.

It's been about 11 months since we went with Kinetic. There's not many in my area and it's cheaper and more reliable. The reps were all really nice too. They told me everything I needed to know and the service has been really good. They're, by far, the best one we've had. We've had some really bad ones and they've been really good from the sales team all the way to the service.

We needed Wi-Fi at my office a while ago, and Kinetic seemed like they were more competitively priced than Spectrum. We went with them, and their service has been pretty good and steady.

Called this evening about constant speed issues. Customer service was only interested in talking over me rather than helping me with my issue. I've only just started with Kinetic after years with a T-Mobile hotspot. My hotspot currently is faster than the Kinetic connection. Customer service was a total waste of my time. Would NOT recommend Kinetic to anyone.

I’ve been with Kinetic for eight months now. Initially, they came out to do the install, and the fiber wasn't even ready at my house, and they had me scheduled. The guy showed up and said, “Oh, we can't do it. There's no light on the fiber in your backyard.” And that was a year ago. Then, finally, they got back to me in January, and said that they finally got light to the backyard pedestal and that they could complete the install. It was a little bit mismanaged there as far as when it was even going to be available. They weren't really aware of what was working and what wasn't, but it all worked out in the end. But it's disheartening when you think they know those things, but they didn't at first. The price is really good, but the fiber service is maybe not as good. The fiber service, most of the time, is pretty good. Every now and then I lose it, and I'm not sure why it goes off, but it does, and it'll come back on in a few minutes.

I've had a good experience with Kinetic. I’ve been with them for a couple of years now.

A rep from Kinetic came to the house and he was so polite that I decided to switch. He asked if he could come on the property and I felt really comfortable with him. A lot of times, people that come on the property are not that way and I usually throw them off immediately. But he was a really nice guy and he knew what he was talking about. Also, I was pretty unhappy with my service at the time and the price was substantially better with Kinetic. They were able to set us up immediately and the experience was really good. We have the basic internet services and though it's not as fast as it's supposed to be, it's still much better than the previous one. The quality of the service is very reliable and I would tell others to give them a shot. The price has gone up though. Also, the app doesn't always work. It hasn't been necessary to use it, so it's not a problem but it could use a little help.

Kinetic's service was good, and the technicians were great. The people who came out to install and fix the internet, even the time that it was just because I had done something stupid, they were cool and quick. But the offer that I agreed to and what I received in the end felt like a middle finger. So, I would go with Spectrum, even though I don't like them either.

There was a flyer that was passed around in the neighborhood and I was tired of Cox, and I decided to go with Kinetic. The speed is better because I can handle conference calls better. But reliability is not even close. It's far superior. I use it for streaming TV, work and conference calls, and I have a teenage son who is into gaming. People asking about changing to Kinetic should 100% do it today.

We have their service in Toonerville Dalton. Sadly our neighbors pay less for their package. But has better service. We went with the bigger package. 2g fiber and we been on the phone for over 6hrs or better trying to get our service better. They do not want to send tech out to check the line from pole to the house. Speed test on Ookla is 17/17. Best we have had is 167/154. But yet we pay 90.00 for the 2g package. With two extenders. After looking into it, their service only covers like 27% of Dalton. We had Spectrum before. We had better service with them. Pretty sad they will not refund. Like I said. Yet they will not send a tech out to make sure the line from pole to the house is 100%. Double check before getting their service.

I've been with Kinetic ever since the internet was in here. So, I've been with them over five years now. I do a lot of gaming and streaming. The internet service downloads games quickly. It does everything I need it to do. Customer service was good. They answered everything for me. Kinetic is a good internet provider to go to and it provides everything that you need. It's really good for gaming and streaming and all of the above working and it's really fast and reliable. Compared to DUO County and T-Mobile internet and all of that, it's excellent. I would choose Windstream before I would any other internet company. I'd give them 1,000 stars because that's how good I like them and how good they are.

We've had a couple different internet providers. Someone showed up one day, came in and offered Kinetic's service. The monthly average bill was low compared to the others, so we went ahead and signed up for that. I then started working from home and needed faster internet, so we did that with Kinetic as well, and that went very well. We have had several service outages and getting ahold of someone is absolutely ridiculous.

With the companies around the area, Kinetic seemed like the best choice. When I signed up for it, they were offering the bundle, a discount with AT&T. Most times, I hear people doing the phone service with their service that they offer, but they go outside and bundle it together with AT&T instead of having their own service with it. So, I thought that was pretty cool. They also gave me a reward for joining. It was a welcome bonus. I've had them for about a year now and I've not had an outage. When I've had an issue, they were on top of it. Most of the time, I have to wait a week or two and they were straight on it. I highly recommend Kinetic. It's the best company out there.

I got Kinetic in November last year. It keeps my tablet running. That's about all I use it for and I'm happy. I like it a lot better than Spectrum.

I called up Kinetic to get my bill lowered. My bill went from $36 to $80 in one moment. But finally, I got it down to where I could afford it. I can afford it now. I came over here from Fayette, and I didn't have internet when I came here. The installation was fine. The service is extremely helpful. I like it. I'm extremely happy with my Kinetic.

When we moved into our house last September, Kinetic was the only provider at that location. Enrolling with them wasn't difficult at all. However, anytime it rains, the internet service goes out and it'll stay out until it quits raining and the wind quits blowing. It’s the craziest thing. Even on our Facebook homeowners page, everybody complains about it nonstop. Somebody had to come out when I was without service for a day and a half.

My experience with the Kinetic sales team when I inquired about their service was pretty good. It's been a year since I've had their service and it hasn't been bad and I've done a recommendation for them. There was one technician I had an issue with, but I've heard he's not with Kinetic anymore. It was pretty much his attitude. The first time when he did something, things never worked.