Jodi of Grand Rapids MI (03/02/09) We joined Cavalier Telephone in December 2008 with the promise of lower prices, great customer service and a 90 day satisfaction guarantee. We were also promised 2 months free service. On February 24, 2009 our phone service was disconnected. I called in a repair order and learned that our phone bill was past due.
I inquired how this could be since we had never received any bills and that we were to have the first 2 months free. The very rude customer service rep stated that they had been sending our bills and it is our fault for not paying and that is why our phone was disconnected. I asked her what address they were sending the bills to and she provided an incorrect billing address. I told her that our service agreement had our correct billing address and why were bills not sent to that address. She could not answer that.
After dealing with several rude billing and service people, I was told they would get our service back up and running by the end of the day.
We are a small medical facility and were without phone service for 4 hours. Up to this point, we also had problems with dropped call and bad connection. During the course of our first 2 months with Cavalier, we had 2 repair orders - never had ANY problem with our other phone company in the 9+ years we had them. Only swithced to Cavalier to save money in a down economy.
LONG story short, now Cavalier is not allowing us to cancel our contract even though we are still in the 90 satisfaction range - they are saying we will have to pay high penalties. Also, no one is responding to my calls at this point. Honesty and integrity are something this company does not have and I hope no other business signs up with Cavalier you will be sorry if you do!
Mariah of Utica, MI February 12, 2009
Mariah of Utica MI (02/12/09) Cavalier - Poor customer service and trying to get rich quick buy ripping off small business will not keep you rich or in business for very long. We were a little late paying our phone bill. We sent a check out January 25th, It was posted to our account on February 7th. is 13 days from when we mailed the check to when it was posted to our account. So maybe the mail lady to 7 days to get our check to cavalier (which is highly unlikely) that still leaves 6 days that our check was at Cavaliers office just sitting there. Meanwhile, We got our new phone bill and there are 4 reconnect fees of 38.50 for each fee.
When i called to ask them why there were 4 reconnection fees on our account they said that they had to put an order in but never went through with disconnecting or reconnecting our service. So I asked them to take the charges off they said they couldn't because they had to put the order in. But why didn't they suspend our service when it was scheduled on the 6th. I know why because they had our check and purposly didn't post it to our account until the day after our shut off was going to take place. Just so they could have a reason to charge our account 4 reconnection fees. We won't be signing a new contract with cavalier, their service isn't that great.
154.00 (that we don't have) in false charges
Tim of Tonawanda, NY February 10, 2009
Tim of Tonawanda NY (02/10/09) we started service in sept 08 from the start we had problem. we got the c2 package and could not get the internet to work. I called and a service guy came out but could not get it working. he aid it wa a problem between them and verizon.so we waited and waited, finally 3 weeks later we got internet, but it wa slow very low. download speed was 230 when it should be like 3000. we called again and had to wait another week. while we were waiting we lost dial tone. I was not happy. they finally came out and fixed it. but the whole time that we did not have service and they knew we didnt, we were being charged. it took a month to get a refund and the refund was for 29 buck when i was charged over 50 buck.
then internet and phone went out once again. we called AGAIN and wa told a guy from veizon would be out between 8 and 5. we waited and waited and guess what NO ONE SHOWED. once again we called and once again were told someone would be out. no one showed again. one more time we called and wa told that they would not be able to get any one from verizon out for 10 day. they showed got it working and ince then lost both phone and dsl 2 more times.
i called them on 2/7/09 wa told a ticket was made and someone would be out today. no one showed up. i got online to their live chat and the guy said a ticket was never made. so now tomorrow i get to wait again for them. lets see if they show and if they dont what excuse i get. i am so tired of them, i wish i never got their service. eben when the phone doe work its not a clear connection and the internet speed i never above 2200.
i alway thought their commercial said higher maybe i heard wrong but i dont think so. they also lie and talk to you like your dumb. if your thinking about witching to them DONT. when you do call them your on hold for no less then 45 minutes, and that after calling 2 times before cause your call wa diconnected 30 minutes into your hold time and all they ay i IM SORRY.
Keshia of Gwynn Oak, MD January 28, 2009
Keshia of Gwynn Oak MD (01/28/09) I signed up for Cavalier telephone service in Baltimore MD. I did not like the phone number I was issued. I called and canceled the service because they could not change my number. I canceled the date of activation and was told I would get a zero balance. Months later I was sent to the collection agency. Filed a dispute with the collection agency and of course they receive a bill for service after the date. I spoke with CS at Cavalier who read the notes on the account and said it should have had a zero balance.
Long story short constant go back and fourth cant speak to this person that cant speak to them. I am in the collection agency I can not do anything about it. I spoke to an attorney who advised me of my rights. I wrote a letter to Cavalier waiting for a response. I am trying to pull together a class action lawsuit.
Keshia of Gwynn Oak, MD January 28, 2009
I signed up for Cavalier telephone service in Baltimore.MD. I did not like the phone number I was issued. I called and canceled the service because they could not change my number. I canceled the date of activation and was told I would get a zero balance. Months later I was sent to the collection agency. Filed a dispute with the collection agency and of course they receive a bill for service after the date. I spoke with CS at Cavalier who read the notes on the account and said it should have had a zero balance.
Long story short constant go back and fourth cant speak to this person that cant speak to them long story short. I am in the collection agency I can not do anything about it. I spoke to an attorney who advised me of my rights. I wrote a letter to Cavalier waiting for a response. I am trying to pull together a class action lawsuit. Lets bring their unethical ways down together.
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