Mariah of Utica MI (02/12/09) Cavalier - Poor customer service and trying to get rich quick buy ripping off small business will not keep you rich or in business for very long. We were a little late paying our phone bill. We sent a check out January 25th, It was posted to our account on February 7th. is 13 days from when we mailed the check to when it was posted to our account. So maybe the mail lady to 7 days to get our check to cavalier (which is highly unlikely) that still leaves 6 days that our check was at Cavaliers office just sitting there. Meanwhile, We got our new phone bill and there are 4 reconnect fees of 38.50 for each fee.
When i called to ask them why there were 4 reconnection fees on our account they said that they had to put an order in but never went through with disconnecting or reconnecting our service. So I asked them to take the charges off they said they couldn't because they had to put the order in. But why didn't they suspend our service when it was scheduled on the 6th. I know why because they had our check and purposly didn't post it to our account until the day after our shut off was going to take place. Just so they could have a reason to charge our account 4 reconnection fees. We won't be signing a new contract with cavalier, their service isn't that great.
154.00 (that we don't have) in false charges
Tim of Tonawanda, NY February 10, 2009
Tim of Tonawanda NY (02/10/09) we started service in sept 08 from the start we had problem. we got the c2 package and could not get the internet to work. I called and a service guy came out but could not get it working. he aid it wa a problem between them and verizon.so we waited and waited, finally 3 weeks later we got internet, but it wa slow very low. download speed was 230 when it should be like 3000. we called again and had to wait another week. while we were waiting we lost dial tone. I was not happy. they finally came out and fixed it. but the whole time that we did not have service and they knew we didnt, we were being charged. it took a month to get a refund and the refund was for 29 buck when i was charged over 50 buck.
then internet and phone went out once again. we called AGAIN and wa told a guy from veizon would be out between 8 and 5. we waited and waited and guess what NO ONE SHOWED. once again we called and once again were told someone would be out. no one showed again. one more time we called and wa told that they would not be able to get any one from verizon out for 10 day. they showed got it working and ince then lost both phone and dsl 2 more times.
i called them on 2/7/09 wa told a ticket was made and someone would be out today. no one showed up. i got online to their live chat and the guy said a ticket was never made. so now tomorrow i get to wait again for them. lets see if they show and if they dont what excuse i get. i am so tired of them, i wish i never got their service. eben when the phone doe work its not a clear connection and the internet speed i never above 2200.
i alway thought their commercial said higher maybe i heard wrong but i dont think so. they also lie and talk to you like your dumb. if your thinking about witching to them DONT. when you do call them your on hold for no less then 45 minutes, and that after calling 2 times before cause your call wa diconnected 30 minutes into your hold time and all they ay i IM SORRY.
Keshia of Gwynn Oak, MD January 28, 2009
Keshia of Gwynn Oak MD (01/28/09) I signed up for Cavalier telephone service in Baltimore MD. I did not like the phone number I was issued. I called and canceled the service because they could not change my number. I canceled the date of activation and was told I would get a zero balance. Months later I was sent to the collection agency. Filed a dispute with the collection agency and of course they receive a bill for service after the date. I spoke with CS at Cavalier who read the notes on the account and said it should have had a zero balance.
Long story short constant go back and fourth cant speak to this person that cant speak to them. I am in the collection agency I can not do anything about it. I spoke to an attorney who advised me of my rights. I wrote a letter to Cavalier waiting for a response. I am trying to pull together a class action lawsuit.
Debra of Arlington, VA January 25, 2009
Debra of Arlington VA (01/25/09) I lost the use of my phone on 1/22/09. Cavalier told me they would send a technician out to my home 1/24/09. I waited all day for them to come. I borrowed a pay as you go phone so I could let the technician in to my apartment. The days before the the service was to be done I chatted with with customer service online just to be sure they had my cell phone number and the circumstances it entailed for me to let the technician into the building. 5pm came around on the 24th and no one came.
I got online with someone on the service chat line. First they told me the tech called and didn't get an answer, which was totally false. Than they told me there was no number on the service ticket for them to call for him to get in. That was totally false. I asked the girl which lie was it? From day one of their service I have never received their internet service which they charged me for. I am waiting for a refund. I don't know if I will be getting that. I have ill parents and I need my phone. One with dementia and the other trying to handle it. They depend on me to be there. It is very important.
I had to buy a 20 Card and a 10 card to keep money on the cell phone for all the calls I had to make to customer service and to have a phone so the tech could get in. I am on a fixed income. That was very expensive. Last night I went out to buy a used phone to replace my old cell phone that got stolen last month so I could keep an eye and keep in touch with my parents. I don't understand why this company lied to me regarding the way the technician handled the repair call.
It is Sunday the 25th today and I have to wait another day for the technician to come. I hope this makes sense to you. I am trying to explain this the best I can. I don't think the public should be treated this way.
Aaron of Sterling Heights, MI January 21, 2009
Aaron of Sterling Heights MI (01/21/09) I just got the c2 package. I talked to their internet engineers asking if this would be ok to host my own server they said yes. They also told me I will be getting 8mbps. I was all hyped up. So we did the switch. the first day we got out dsl modem. I connected it right and set it up. well I got the run around saying that the order is not processed yet. so for 3 days I had to wait then finally I got the internet. I then done a speed test. I found my connection to be 1.0mbps. So I contacted their tech support and ask why is that and could they fix it. they got it to about 1.2mbps max.
I am ticked off seeing their adds promising speeds up to 8mbps. I mean my other ISP is cheaper then this service and it gives me 8mbps but the sad thing they have policies against servers. So I am really upset. They falsed advertised.
I got headachs. I wasted a lot of time talking with reps who told me I will be getting 8mbps. At the end I ended up getting screwed and it's too much when I am trying to start 2 websites out and hosting my own websites.
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