Mary Karounos of Olney MD (10/02/07) I received my phone bill last month and since I was out of the country for 5 1/2 weeks I was expecting hardly any charges. To my shock it was over 100. I called to say that there was an error, and the customer service rep said that there was no error but were charges from previous months not charged to my past bills. She also said that they have up to 3 months to charge for previous calls. Also, they changed our international rate from 10 cents to 24 cents without notifying us. This has happened twice in 2 years. Can they do this?
J&y of Cleveland, OH September 28, 2007
J&y Engineering of Cleveland OH (09/28/07) They company offered a contract for telephone+T1 internet with a total monthly charge (and specically indicated that was a total). My monthly billing now includes surcharges that they say are in addition to the contract and must be paid by our company
We are paying more than we were told we would pay
Sanya of Trenton, NJ September 24, 2007
Sanya of Trenton NJ (09/24/07) I WAS TOLD ON 9/21/07 THAT EVERYTHING WAS TAKEN CARE WITH MY PHONE I DIDN'T HAVE TO CALL BACK ANYMORE I received a email from the company telling me that the were not going to disconnect my phone until my previous company which is verizon contact them to do so when i've been trying to get the phone disconnected since july 10th because i'm no longer interested in a home phone. I spoke to JOANN AND WAS TOLD THAT THERE'S NOTHING SHE CAN DO FOR ME JUST WAIT TO SEE WHAT'S GOING TO HAPPEN. I HAVEN'T BEEN ABLE TO USE MY HOME PHONE SINCE I SWITCHED FROM VERIZON TO CAVALIER. I RECEIVED A BILL FOR 41.95 FOR A SERVICE THAT I NEVER USE.
Connie of Plymouth, MI September 24, 2007
Connie of Plymouth MI (09/24/07) Very rude customer service and acting like there will be a very long delay in sutting off my phone. I am concerned that they will not shut off my phone so that they can continue to bill me. They also asked for unnecessary prtoected personal information. I am shutting off my phone service.
Sanya of Trenton, NJ September 21, 2007
Sanya of Trenton NJ (09/21/07) I was with verizon, my mother introduced me to cavalier on july 10th they stated that it was going to take 2 weeks for my account to be switched from verizon me to cavalier. I called cavalier 2 weeks from the 10th of july and told them that I no longer wish to do business with them to cancel the service. This has bee going on since july 10th.
I received a bill for 41.95. I WAS NOT ABLE TO RECEIVE OR MAKE CALLS WITH THE PHONE CAUSE NO ONE CAME OUT TO HOOK THE LINE UP WHENEVER I CALLED THE 1800 683 3944 THEY TRANSFERED ME TO A ANOTHER DEPARTMENT THAT NO ONE ANSWERED THE PHONE ON 9/21 I WAS ON HOLD FOR 2 HRS.
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