Mandy of Chester VA (07/01/08) I have had caviler service since 2003. I was happy with them until we moved in Nov. of 2007. I called caviler on the 28th of Oct. 2007 to get my service moved. I was told that I could have my phone number moved but not my internet or cable, they were not available in the the area we were moving to (3 miles away). they said my phone would be transfered within 14 days and the cable and internet wuld be disconnected. I had my calls routed to my cell phone and waited for the phone to get connected at my new address.
It took them 4 months to transfer my phoneline and dissconnect the cable and internet service. the whole time they are billing me for this and telling me if I don't pay the bill than they can't hook up my service. They finally credited me part of the payments I made back but they still said I owed more. Then I got 1 month behind on my phone bill in May They disconnected me On June 4th. I called they said I had a past due balance of 85.00. I paid that and two days later they said I had additional past due balance of 90.00 so I paid that. The operator said my phone would be back on in 24 hours. 2 days later I called and found out that my phone was permently disconnected. I talk to a supervisior and they said that my phone would be turned back on in 7 days by July 1st. I called because it wasn't and now there telling me I can't get the number back at all and I owe them another 50.00 for the month I haven't had phone service. and will have to pay an additional 70.00 to get a new number.
Sunny of Taylor, MI June 17, 2008
Sunny of Taylor MI (06/17/08) On May 7th I switched to Cavalier (phone and DSL). I received the modem on the 14th. Followed the directions and it did not work. Called support and they said they have to get a tech out. Next day the tech showed up and examined the outside line. He said they have to ask ATT to fix the box... okay .... this took 3 days. Then I tried and gues what the DSL did not work and the phone ..we could not make calls... we can receive but make calls ..... so .. I called cavalier ... another hour and a half on the phone .. they said they have to get ATT again because they used a filter on the line ... okay ....that took 4 days. ATT came again and removed the filter ... now the phone works but the DSL still does not work.. called again for a nother 2 hours.... this time they said we have to replace a coil ... this will take 2 weeks... I waited 2 weeks .. nothing ... called an hour on the phone .. the third party company that should replace the coil is busy .. another 2 days .... then I call and get that I owe 135 for a service that I did not get .. waiting more than a month .. so I canceled the sercvice that I never received ..... that is another story ...SO be SMART .. get as far as possible from Cavalier
I could not work from home all this time and had to go somewhere else
Carol of Newtown, PA June 17, 2008
Carol of Newtown PA (06/17/08) We called our phone company provider Cavalier, to add a business line. We received notification from Cavalier that our new phone line would be activated on June 11th. On June 12th, the Cavalier technician came to the house. He tried to activate the new line and was unable to do so. He indicated that he thought the problem existed on the outside wiring and Verizon was responsible for repairing the problem. However in order for the Cavalier tech to confirm that the problem was on the outside, he had to disconnect our working line, connect that wiring to the non-working line and go to a an off-site location to determine what and where the problem actually existed. He never returned to reconnect our good line.
I spent over 90 minutes that evening trying get an explanation as to what happened and how quickly could I get my phone line reconnected. I was put on hold several times. Two times, I was on hold for more than a half hour. I was pushed from department to department, in an effort to get the phone line reconnected. I explained each time that my 84 year old mother has Vital-Link, which is connected to the phone line. Without a phone line she is completely exposed. In the middle of the final attempt to get service, I was disconnected.
The next morning (Friday morning), I began calling Cavalier again. I was on hold for 45 minutes. The frst rep told me that both Cavalier and Verizon were working on the problem as we were speaking. I asked to speak with a supervisor because I wanted assurance that the line would definitely be reconnected on Friday. I was told that a supervisor would not be able to confirm reconnection that day. I was on hold another 40 minutes. Spoke to that person only to be told that they weren't a supervisor and that his notes indicated that no one would be out to reconnect the phone until Monday. I was on hold again for another 35 minutes. I Finally spoke to a repair supervisor. He confirmed that no one would be here until Monday morning. I was put on a Call add-on which means that if time became available that day, Cavalier would try to get someone out. In total that morning I was on the phone more than 2 hours.
On Monday morning I contacted Cavalier. The first rep assured me that a technician would arrive between 8:00 am and 5:00 PM that day. At 1:00 PM, I contacted Cavalier once again and I was told that the technician would be at our house at 7:00 PM. I asked her which company was coming at 7:00 PM, to which she replied, Verizon. I told her that Verizon had told us 3 days ago, that the problem was a Cavalier issue and could do no more. She back peddled and said she was mistaken an that Cavalier would be out at 7:00 PM. Finally at 3:00 PM, the same tech that disconnected our phone arrived and reconnected the wires and once again we had service. We still don't have the second line installed. The tech that reconnected the wire, said the problem was with Verizon.
I used approximately 240 minutes of cell phone time. We have a tracfone so those minutes are quite expensive to purchase and replace. I had to take the day off on Monday to wait for the technician and I went to work two hours late on Friday morning, as I was trying to get my service reconnected that day. My mother was without service for her Viatl Link for 5 days. I would like to be re-imbursed for my tracfone minutes, my lost time from work and the time that my mother didn't have her Vital Link. The second line is a new business line. Who knows what business we've missed?
Judith of Novi, MI June 14, 2008
Judith of Novi MI (06/14/08) Ive been receiving numerous calls from Cavalier. Almost daily their number comes up on my caller I.D. I'm tired of it. I have also answered the phone and spoken to telemarketers- three times in the past week or so Ive asked them to take my name off their list. Today there were two calls, one in the morning and one in the afternoon. I repeated that I dont want them calling, I am on the National Do not call list and please take me off your list.
Can you imagine (what sounded like the very same woman) calling me back the same day,after being told not to? It is more than annoying. I will recommend to anyone I meet that they not do business with this company. I did business with them previously and had difficulty with them when I decided to terminate my relationship with them. This is the most unprofessional business Ive had the unpleasant experience of doing business with in many years. I consider these recent phone calls as harrassment.
Its pure annoyance and harrassment at this point.
Andrew of Seattle, WA June 12, 2008
Andrew of Seattle WA (06/12/08) We signed up with CavTel because the monthly long distance charge was so much less than Qwest, who we had been using. As the months went by, the charge kept going up until it was 100 a month. We cancelled our service in May 2007 and contacted CavTel by phone with the information. We went back with Qwest. We had been paying Cavalier with Autopay via our credit card. After cancelling, Cavalier kept charging our card, month after month. We made repeated calls and spent many hours on hold, etc. Finally, we were forced to cancel our credit card to prevent further charges.
We submitted a dispute through the credit card company and they credited us 206.58 for the charges from 8/29/07 to 10/01/07. They said the earlier charges weren't reported to them in time to deal with them - they must be contacted within 90 days of a problem - we just kept believing Cavalier (isn't that name appropo?) and waiting for the charges to be stopped and reimbursed. After the cc paid us, we made another series of calls and talked with Mr. Bill Fyler and he agreed that we were due a credit for 318. We received a check for 195.20.
When we called again, we were told we had not cancelled until November 2007 and no further payments would be made. We were told to pursue the matter further we must fax our request to Special Services which we continue to do to no avail. The documentation clearly shows when we switched our service and many times the company's representatives agreed that all the information was correct and that they owed us the money. We have kept contacting them by fax because we believe it's the principle of the thing. They still owe us 122.40.
Terms of Use Your use of this site constitutes acceptance of the Terms of Use
Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.
Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.
For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice. ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.
Print This 
Email This
