Ken of Leesburg VA (07/29/08) I ordered Cavalier through one of their slick fly-by-night telemarketing firms -- which i could not contact, funny enough once i had problems -- and they didn't tell me it would take 4 weeks to get DSL! They turned the phones over July 3 and the Verizon DSL went out. I had to talk to seven people at Cavalier before someone told me that it could take up to 4 weeks for the Verizon to be free from the line. SO, i had no internet for a week. Plus, i had to buy a dialup modem! I switched to Comcast. The very day Comcast pulled the lines over for voice service, guess what -- the Cavalier modem and rep arrived to do the install! I didn't even get a reply to my certified letter of complaint to the co. president Ed Meyercord, who should be known as Fast Eddie. Tell the world not to go with these bums.
I lost out on a good job applicant due to this situation.
Robin of Philadelphia, PA July 27, 2008
Robin of Philadelphia PA (07/27/08) I think Cavalier hires C/S reps. with no previous experience. They are rude, unprofessional & have limited knowledge about any of the services they sell. When I decided it was time to try another service they disconnected my service a week prior to the scheduled date.
Thannk GOD for ceel phones. This was the only phone service I had for 7 days with a 3 yr old child in the house.
Bridget of Dearborn Heights, MI July 20, 2008
Bridget of Dearborn Heights MI (07/20/08) Cavalier Telephone has the worst customer service in the United States. The only time you can actually speak to a live operator is to get new sevice. If you are an existing customer you must wait on the phone for 30-45 minutes to speak with a rude and snappy customer service agent. I tried to port my phone number from them--- a service I paid them for---and it did not happen. They turned off my phone service prior to the connection date with my new company which means you can not port from a non working number. Thanks Cavalier for nothing!
I ended up with no phone for 48 hours and a new phone number.
Tammy of Philadelphia, PA July 16, 2008
Tammy of Philadelphia PA (07/16/08) Biggest scam and worst customer service of any establishment I have ever been involved with. Spiteful company. If service is shut off they keep it off long after full payment was made. Too many economic hardships too mention.
Deborah of Atlanta, GA July 9, 2008
Deborah of Atlanta GA (07/09/08) My phone was turned off for lack of payment, I paid right away,was given a number for restored service and was told it would be on within 24 hours. I was not able to speak to anyone in costomer service due to wait time of over 30 minutes. No one would help me. The automated service said 24 hours. I have had many problems with this company, they have horrible service, and ill informed, rude emplployes.
no phone service, can not call 911 in case of emergency, I live in the city limits where there is a very high crime rate.
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