Paul of Atlanta GA (08/06/08) We bought a new house within the City of Atlanta and called Cavalier July 16, 2008 to have our existing 2 phone lines moved to our new house. Cavalier promised this would be done in 15 days, or approximately July 31st. Saturday, August 2, 2008 I checked with Cavalier's Customer NO-Service desk, and they promised that the 2 existing phone numbers would be installed and operating by the end of the day at the new house. They were not.
Monday, August 4th I called and the Customer NO-Service Desk promised that the 2 existing phone numbers would be up and operating by 5 PM. Nothing was connected. Tuesday, August 5th I called and the Customer NO-Service Desk promised that the 2 existing phone numbers would be up and operating by 5 PM. Nothing was connected.
Wednesday, August 6th I called Service and I was told a Telephone Technician was going to be sent out to the new address. His name was Stan. Stan said the order unfortunately showed the old address only and not the new address. Therefore Stan said, I would have to call Cavalier again to issue a NEW and correct work order that provided a 'facility' (or wires to connect the 2 existing phone numbers) at the new address.
Wednesday, August 6, 2008 I called Cavalier Customer NO-Service desk and they said that they had mistakenly put in the wrong address July 16, 2008. The lady at Cavalier said unfortunately they would have to put in a brand new order for the 2 phone lines to be transferred to our new home address, and that the WAIT WOULD BE ONLY ANOTHER 10-15 DAYS!
The damage done was the wasted time to call Cavalier Customer-Service Representatives. It is a giant sinkhole of wasted time dealing with these Cavalier employees. There have been serious economic damages too. I operate a business from my home, and since July 28, 2008 I have not had phone service or fax service, and customers and prospects have not been able to reach me.
Renee of Southfield, MI August 1, 2008
Renee of Southfield MI (08/01/08) I am emailing, mailing and faxing this to 4,500+ contacts in our database plus I will tell everyone I know about the HORRIBLE treatment received from Cavalier Telephone Company. They have NO CUSTOMER SERVICE. They have human beings without brains. Everyone I spoke with at Cavalier since April 2008 seem? like they are helpful but no one follows through.
We closed our Dearborn office and on April 30, 2008 completed the necessary forms provided by the Cavalier Disconnect Coordinator to disconnect our old # of 313-724-0270 and to have a recording placed on the line saying the number has been changed to 248-352-6880.
It is now August 1, 2008 and still NO RECORDING although over half a dozen Cavalier Customer Service Reps promised theyd take care of it! (this is what I mean by no brains).
Heres the worst part although the old number was disconnected and the telephone account was closed? they STILL continued to withdraw hundreds of dollars from our account for a couple of months and they PROMISED to send a refund check. We are still waiting for our refund check. One Cavalier Customer Service rep was stupid enough to tell me In order to stop the auto withdrawals from your account, you must close your bank account?. This girl was more than stupid.
I ask them via the telephone, fax, email or chat rooms to please have a person who can really truly help me with these simple but time & money consuming problems but NO ONE FROM CAVALIER HAS EVER CALLED ME. I guess they dont have good phone service.
So if Cavalier Customer Service does not exist and before the farm their call centers to India, I suggest to those of you who have Cavalier GET OUT NOW. If you are considering Cavalier for residential or business - - - - - - DONT!!!!
I am in the process of filing a complaint with the FCC, Better Business Bureau and may be a Court action against them will be necessary. If you havent guessed by now, we wont be using Cavalier for our future offices.
Sharon of Richmond, VA July 31, 2008
Sharon of Richmond VA (07/31/08) This company has been annoying to the twelth power! They have increased the base rate by 50% plus, have poor tech support, and it is impossible to speak to a human being. They have suspended my service before payment date, and charged a reconnection fee. If you call the # listed, you will never get to speak to anyone about the problem. I even tried to use the crisis option, with no response. I have put up with them as I haven't had the time to shop a new service, and want to keep my #. The only way to reach a real person, is to call the numbers listed in the white pages. I give them a zero in customer satisfaction.
Sandra of Marietta, GA July 31, 2008
Sandra of Marietta GA (07/31/08) I called Cavalier Phone for regular service. My current carrier was disconnected the next day but Cavalier couldn't get me service for another 3 weeks. I called various times checking on it, serv reps kept saying 'it's ringing here, your connected'. Getting off the line with them to find 'it was not ringing, no service'. After finally getting service, I called to add DSL, they told me 3 days. 7 days later, my service was turned off without any notice on a Friday afternoon.
Called the following Monday, said a tech was @ my house for the DSL hookup & couldn't get to my phone box. I told them, I was home that Friday, no one was there, the phone box is totally accessible. When are you going to up my phone on? He will be back tomorrow -- this went on the entire week. No one cared that I didn't have a phone, kept saying 'you'll have one when the tech arrives'. They even told me to stay home to show him the phone box, I did, no one showed up. After calling & calling asking for a manager I finally got someone who cared & got my phone on that day. It was turned off at the 'crossbox' in the area.
Now I'm calling & calling still waiting for DSL, only to have my phone turned off again by the tech with the same 'can't get to the phone box'. Called them, said there is no fence, no gate, anyone can access my phone box, he never showed up as I do work from home. No one would put in a ticket to get my phone turned back on, I asked for the previous person to help me again. Of course, they didn't know her. I again asked for a manager, 'they are all in a meeting, or on vacation'. They passed me from one idiot to another.
After finally telling they that my leg was in a cast (which it is) and that I there would be law suite if I fall & can't call anyone, they opened a ticket to get my phone back on - but this time it took 4 days. I have now switched back to AT&T!
John of Portsmouth, VA July 30, 2008
John of Portsmouth VA (07/30/08) They turned my service off due to a problem with their representatives. I had spoke to this individual about the extention on my account. I told her; I was disabled, receive only one check per month. I had called their rep on 22nd of July and had an extension put on my acct. She told me that it was not approved due to an earlier promise to pay on the 28th.
However, the problem is not this earlier promise, but that the last rep I talked to did not mention that my request did not get approved; he told me that my service would not be interrupted due to no pymt. This afternoon on the 30th, my service got cut off. I called and had to wait 25min to get someone on the line to explain my side and to see why my service was cut off. If a rep of this company told me and anyone else that their service would not be interrupted and a pymt arrangement made for the 1st of next month; then y would this company LIE to me. according to Jessica in collections; I had made an arrangement to pay on the 28th and because I did not pay my service is off until paid in full...She told me that I had to pay by Money Gram for arrangements. I have paid pre-arrangements in past by giving cashier my bill, amt 2-B-PD and she gives me a receipt. I then call Cavalier Customer Service to give Receipt #, time I PD; and anything else they need off the receipt. I also believe that Cavalier is hacking my computer sys and this did not start until 7/11/2008.
I have had the same service with them for over a yr and nothing lk this has happened until that day. I asked for better service from Jessica in a remedy of this misunderstanding and she would not budge.
I am a Disabled Fire Fighter from Suffolk Va. I am a Butcher for Farm Fresh ( a local Grocery Store); I have been out of work since December 2007 for another possible disability. I have a lot of Emotional Problems with the fact that I was the main Provider until I cut the tip of my finger off in Jan. 07. Due to my absence from a full-time job and the lack of weekly income; I have a hard time paying my bills in full. I am only paying minimum bal. and even that takes its toll.
I applied for Social Security Disability; my wife and I take meds that we both have to have for LIFE; so, for me I feel like I was LIED to and that they fraudently signed me up for the 28th pymt. I knew I had to call on the 22nd (because the bill was due on the 23rd)to extend the pymt to the 1st. This created a lot more STRESS. I suffer from Severe Migraine Headaches which I take Meds for also. My wife suffers from seizures at night and arguments and added stress doesnot help at all. I FEEL that Cavalier's Rep on the 17th Frauduently put in the computer sys accepting the pre-arrangement for the 28th that I did not agree to. This led to my service being cut off.
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