John of Sterling Heights MI (08/19/08) DUE TO POOR SERVICE AND LACK OF CUSTOMER SERVICE WE CANCELLED OUR SERVICE AND CLOSED OUR ACCOUNT.WE RECEIVED OUR NEXT STATEMENT LISTING OVER A 100.00 CREDIT BUT THEY NEVER ISSUED PAYMENT. THEY CLAIMED THEY COULDN'T ISSUE A REFUND WITHOUT MY AUTHORIZATION SO WE WENT THROUGH THAT LONG PROCESS WITH THEM. SEVERAL MONTHS LATER WE NOT ONLY HAVEN'T RECIEVED OUR REFUND BUT THEY ALSO HAVE BEEN BILLING FEES WHEN WE DON'T EVEN HAVE SERVICE.
WE HAVE SPENT A VERY LARGE NUMBER OF HOURS TRYING TO RECTIFY THIS AND I'M AFRAID WHEN THEY'VE BLED OUR BALANCE OUT THEY WILL KEEP BILLING FEES AND TRY TO CALL US NON PAYING CUSTOMERS.
George of Columbus, MS August 18, 2008
George of Columbus MS (08/18/08) Overcharged by 2400
Owen of Marietta, GA August 14, 2008
Owen of Marietta GA (08/14/08) I switched to Cavalier Telephone and it has been 8 days since I've been without a dial tone. I contact Customer Service everyday and am told that they are dispatching a tech. I tried to switch back to my old company and was told that Cavalier will not relinquish my phone number for another 21 days.
I have a home business and this has greatly impacted my operation.
Susan of Locust Grove,, GA August 13, 2008
Susan of Locust Grove, GA (08/13/08) My host connection to our website has been down for a week. We have not been able to update our website at all. With many calls to customer service and repair it is still not resolved. The customer service techs refuse to let me talk to a supervisor, if there are any? I am not sure who they are protecting. I am immediately starting the process to switch companies. The company has never been able to hadle any customer service requests in any type of timely matter. The worst phone company ever!
Not being able to update our website has cost us possible donations. We are a non-profit and we rely on keeping our donors informed on our progress. This is very disabling to our business!
Connie of Bailey, MI August 13, 2008
Connie of Bailey MI (08/13/08) I was moving 5 minutes away from my current address and I was going to have my phone service moved with me. You'd think that would be simple..........well after spending an hour on hold (off and on) switching my service it was never moved. They said it would be on in 3 to 5 days. Well after about 7 days I called back and someone told me that service was not even available at my new home (5 minutes away) and that there was no record of my call. Then I called back to make sure my service gets shut off because it is still on for some reason at my old house. I sat on hold for 35 minutes to be hung up on before anyone even answered the call.
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