Lynette of Grand Rapids MI (08/24/08) Cavalier sucks so bad. I went almost 7 days with no phone service. The customer service agents suck. They so-called scheduled a service tech to come out and fix the line and everyday there was a different excuse as to why my phone and internet was not working. Finally, someone came out and fixed it. Cavalier should be put out of business and reported to the Better Business Bureau. I am switching back to Comcast. I wasn't very thrilled with them either but I didn't have this kind of unforgivable incompetence. I would never under any circumstance recommend Cavalier to anyone at any time ever. If you have Cavalier get out now. Switch back to whomever you had or switch to someone new, but all means switch from them.
Ann of Spring City, PA August 20, 2008
Ann of Spring City PA (08/20/08) they shut my phone off and my bill was paid in full they are giving me the run around so i am going back to comcast and i would not refer cavalier to my worst enemy
John of Sterling Heights, MI August 19, 2008
John of Sterling Heights MI (08/19/08) DUE TO POOR SERVICE AND LACK OF CUSTOMER SERVICE WE CANCELLED OUR SERVICE AND CLOSED OUR ACCOUNT.WE RECEIVED OUR NEXT STATEMENT LISTING OVER A 100.00 CREDIT BUT THEY NEVER ISSUED PAYMENT. THEY CLAIMED THEY COULDN'T ISSUE A REFUND WITHOUT MY AUTHORIZATION SO WE WENT THROUGH THAT LONG PROCESS WITH THEM. SEVERAL MONTHS LATER WE NOT ONLY HAVEN'T RECIEVED OUR REFUND BUT THEY ALSO HAVE BEEN BILLING FEES WHEN WE DON'T EVEN HAVE SERVICE.
WE HAVE SPENT A VERY LARGE NUMBER OF HOURS TRYING TO RECTIFY THIS AND I'M AFRAID WHEN THEY'VE BLED OUR BALANCE OUT THEY WILL KEEP BILLING FEES AND TRY TO CALL US NON PAYING CUSTOMERS.
George of Columbus, MS August 18, 2008
George of Columbus MS (08/18/08) Overcharged by 2400
Owen of Marietta, GA August 14, 2008
Owen of Marietta GA (08/14/08) I switched to Cavalier Telephone and it has been 8 days since I've been without a dial tone. I contact Customer Service everyday and am told that they are dispatching a tech. I tried to switch back to my old company and was told that Cavalier will not relinquish my phone number for another 21 days.
I have a home business and this has greatly impacted my operation.
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