Hyundai Reviews

I was informed by the Service Manager that this was a common problem with my vehicles model year and that if was a requirement to for the Warranty people to initiate changing the engine. I paid $1,094.26 for this service. I was told to bring the car back after driving the car an additional 1,000 miles. I was also told by that service manager that his dealership changes about 200 engines a month due to this issue. I took the car back to the dealership after driving the 1,000 miles. I sent them photos of the 3 oil changes I could find documentation for, and I had one done at this dealership. I was informed by the dealership that the warranty company and Hyundai when asked, refused my claim. I called the warranty company myself and they would not uphold my claim.

I then contacted the Regional Case Manager, and they tried to tell me something different. They told me my car was over warranty and that the engine was only covered up to 60,000 miles. I have the Warranty in my hand, and it says lifetime warranty. This is not fair. I am 64 years old and I bought the car with 31,000 miles on the car. I have consistent and periodic oil changes but could not remember all the places. This is the first Hyundai I have purchased and I am asking that my claim be upheld and executed so I can get a new engine. My car is important to me and my family.

The dealership's final conclusion attributed the noise to tire wear. I disproved this by replacing all four tires, performing a full alignment and balancing — receipts in hand. The noise persists exactly as before. Additionally, the noise occurs even while the vehicle is stationary with the engine running, which makes the tire wear diagnosis technically impossible.

Hyundai Motor America's customer service team has offered no concrete resolution, redirecting responsibility between the manufacturer and the dealership without taking ownership of the issue. A BBB Auto Line claim is currently open. If you are considering a Hyundai purchase, be aware that their warranty may not be honored when you need it most.

Hyundai Consumer Affairs is denying my claim because it’s a 2016, even though they extended the warranty to 10 years/unlimited miles for 2017–2018 models (Campaign Z05) with the EXACT SAME paint and defect. Denying a loyal, original owner with low mileage over a model-year technicality when the chemical failure is identical is unacceptable. Please share this to spread awareness! If you have successfully fought Hyundai for a 2015/2016 white paint goodwill repair, please comment or DM me with advice or case details. #Hyundai #HyundaiSantaFe #HyundaiPaintPeel #ConsumerAlert #HyundaiMoonTownship #BadPaint #AutomotiveDefect

They also charged me $275 for a diagnostic test after I had already provided them with the check-engine trouble code. When I questioned the charge, a service manager sarcastically asked if I wanted to "come behind the counter and into the shop to fix it myself." Completely disrespectful and unprofessional. Apparently, "Certified Pre-Owned" doesn't mean much once they have your money. I spent $30,000, drove the vehicle fewer than 8,000 miles, and when a significant problem developed just 11 days outside the warranty, both the dealership and Hyundai Corporate turned their backs. Terrible customer service, zero accountability, and absolutely no goodwill toward a recent customer. I would not recommend Burlington Hyundai or Hyundai to anyone. Think very carefully before spending your money here.

I just took my car in because constantly when I’m driving with cruise control I get a warning that my eyes aren’t on the road and my hands need to be on the wheel. I always have my eyes on the road and my hands on the wheel. I was first asked if I wear sunglasses which I do because I have macular degeneration. I was told this might be an issue. When the appointment was over, I was informed that I absolutely have to have my hands on the 10 and two position – – otherwise I have to disconnect my cruise control. When driving 800 miles I want my cruise control. I have always driven with my hands at the bottom of the steering wheel. I was never informed of these things when I purchased the car. I will never ever ever buy another Hyundai again, and I am sincerely considering getting a lawyer.

Grant it this not the first incident with them, they repossessed my car saying I missed 3 months when I gave them the confirmation numbers and should them I have been paying online. Then they said something to the fact I paid a partial payment and I still had to pay all this money to get the car back. They treat their customers horrible once you sign on the dotted line. I will never buy another car from them in my life and this is my 3rd one. I should’ve known better when they didn’t honor the engine warranty on the first car

I called representative back and told them I couldn't make that day. Representative states they will get with the dealership about a loaner car to get mine repaired. Don't hear from representative till 15 minutes before the scheduled appointment saying she is still working on the loaner. Call Hyundai corporate and complain and told someone will reach out to me. Emailed back and forth with representative about loaner vehicle and not being able to make the appointment. Didn't hear from anyone in hyundai until representative just emails me saying I didn't show for the appointment. These people are clueless and know nothing about who they are speaking with. The bays at these dealerships are constantly full with repairs needed. I have zero resolve through this pile of crap company. I have already reached out to better business bureau and opened a case. Wouldn't recommend to anyone.

My biggest problem was the dealership experience. The dealer recommended a long list of additional services and repairs at extremely high prices:

Transfer case flush — $351

Engine ribbed belt replacement — $350

That is more than $2,100 in additional recommended services. I was also told that if I did not approve the recommended work, they would not cover anything if I drove the vehicle out of the dealership. At that point, I felt like I had no real choice but to approve the work. I contacted Hyundai directly to ask for clarification about the warranty and what should actually be covered. Unfortunately, Hyundai could not clearly explain what was covered and what was not. Instead, they sent me back to the dealership, leaving me feeling stuck with the dealer. The prices for these additional services were extremely expensive compared with what I would expect to pay at an independent repair shop.

After reading many other Hyundai customer reviews, I can now understand why so many customers have had similar frustrations. This experience has completely changed my opinion of Hyundai. I would not buy another Hyundai again. If you want a vehicle you can depend on without worrying about major repairs and expensive dealer recommendations, I would strongly consider Toyota or Lexus instead. My recommendation: DO YOUR RESEARCH BEFORE BUYING A HYUNDAI.

I then added the actual title in my name along with the missing pg with the dealers signature, went to the Case# and submitted it. Then I called Consumer affairs and told them about it, and had to email the guy directly at 'consumeraffairs@hmausa.com' The agent said he sees it but can't help, until AI reviews it. I will get an email in 24-48 hours. Not sure why they are even paying that guy anything, could of just email me.

On 8/13 our car was towed to the nearest dealership (which is 5hrs away from our home, and who initially told us they wouldn't even diagnose our car until 8/22). When we called Customer Care to initiate the special tow to a dealership closer to our home, which they promised, we were then told that a special tow would not be initiated until AFTER needed repairs were confirmed to be covered under warranty AND after those repairs were completed (completely different than what were first told and had confirmed with CC Supervisors). Additionally, the dealership didn't have loaner cars so we had to rent a car and pay for that out-of-pocket (different than what we were originally told) and would only be reimbursed IF repairs were confirmed to be covered under warranty (not what they told us at first).

On 8/13 the CC supervisor we last spoke with said he would personally call the dealership's service manager to get us an ETA for repairs and call us with details. It is now 8/20 and we have not received a single call from CC. On 8/14 the dealership's service rep confirmed repairs would be covered under warranty and that parts would arrive on 8/18. On 8/18 we called the service rep assigned to us and were told parts had indeed arrived but the tech was not in so repairs wouldn't be made until 8/19 or 8/20 (so we were advised to extend the rental car until 8/20).

On 8/20 we called the service rep for an update and had to leave a message. We called a 2nd time, after 3hrs had passed, and another service rep told us our assigned service rep was off (which she never told us about on 8/18 or else we wouldn't have called her the morning of 8/20 for an update. Also, it doesn't seem like anyone was covering for her so nobody called us with an update). So when we called the 2nd time on 8/20 and found out she was off, the rep we spoke with had to do some digging to figure out what was going on with our repairs because their system had zero notes about parts, repairs, etc. None of the calls with updates we've been promised have happened.

If we don't call for updates we don't get any, and we have to constantly extend the rental because there are no clear ETAs. Hopefully repairs are completed 8/20 as we were last told. Hopefully our car is transported to a dealership close to us within 5-7 days after repairs are completed as we were last told. Hopefully we are reimbursed for the rental cost and gas as we were last told.

The engine light did not come on and dealership reported "the car is fine". Now Hyundai will not cover the rental car ($600), nor will they tow the car to us back in NV. We will have to fly to NM and drive it 8 hours back at our own expense. We are very concerned the problem will happen again while driving it back home! This is not the first problem we have had with this car. While driving in town, the car completely shut down in the middle of traffic. Eventually, it came back on, and I was able to drive it to the dealership for repair. I WILL NEVER BUY ANOTHER HYUNDAI after this experience.

• The cabin stayed intact, giving us the space and protection we needed to walk away.

Even though the car itself was totaled, it absorbed the impact the way a safe vehicle is supposed to. It sacrificed itself so we didn’t have to. As a mother, I cannot express the relief of holding my daughter after the crash and knowing we were both okay. I will forever be grateful for the engineering, design, and safety standards that Hyundai built into this vehicle. My Tucson may be gone, but it did its job—it protected us. And for that, Hyundai has earned my trust for life.

The only thing that it has going for it is the air condition works, and this is a 2026 Venue. It is absolutely a piece of garbage. You may as well stay in the right hand lane if you're on the interstate because it has no power to keep up with anybody and you may want to ride around town so that you're under 45 miles an hour and don't sound like a weed eater. If you have a teenage son and wanna make sure that he doesn't get someone pregnant this is the car to get them because there's no way he'll have a date. It's basically an enclosed golf cart with an air condition. Oh yeah, and as far as the center console, you can get one wallet and a pair of glasses or two pair of glasses, but not all three items in there at one time. This car sucks.

Furthermore, Hyundai Motor America denied my valid warranty claim in writing, falsely claiming that a severe shattered mechanical failure was a routine "maintenance issue" rather than a known manufacturer safety defect. They issued this denial blindly, without ever allowing a proper dealership inspection or requesting any vehicle maintenance records showing an absolute lack of professional, lackadaiscal and competent evaluation. This flagrant and gross denial of coverage left me with zero alternative but to independently replace the defective component out-of- pocket to avoid a catastrophic highway accident, as the vehicle was entirely unsafe to drive. This bad-faith failure to honor a legal contract is a direct statutory violation of the Magnuson-Moss Warranty Act.

I have sent irrefutable, ironclad, black-and-white documentary evidence to Hyundai Motor of America and they have still refused to honor my warranty, this was nothing but a sales tactic, the 10 year warranty is a fake. I have sent the corporate denial in March, proof of the dealership extortion demands, and recent corporate email correspondence admitting liability by offering to repair the secondary Axle components under warranty. However, they have refused to do repair.

Hyundai Motor America and its local management have demonstrated a corrupt, manipulative,conniving, and unqualified approach to consumer safety and contractual accountability. I demand full corporate review and complete financial reimbursement for all out-of-pocket emergency replacement expenses caused directly by their initial breach of contract and to have my other warranty covered Axle replaced at a certified mechanic shop of my choice rather than the corrupt deceptive dealership.

I have contacted corporate to open up a case and it took them 2 weeks to get back with me at which the representative didn't even have my name on the file correctly or read through the notes, so I had to repeat myself several times all for him to say he had to turn the case over to someone else that would be contacting me, so yet again I have to sit around and wait all while still expected to continue making payments on a car | don't have, their customer support is terrible and the engineers are not assisting the service department. I work in Home Health, so having my vehicle that is reliable is imperative. I have been as patient as possible allowing 4 tries with no fix and no communication and need a resolution with buyback preferably due to their poor communication and lack of support! Currently been on hold for 4 hours now just to talk with someone!

There has been no issue since then, and I have almost 75,000 miles on it. My mechanic confirmed that the dealership is using cheap metal that cannot withstand the use of the car (which is just normal driving in NJ). The first two times I brought the car to Freehold Hyundai; Josephine was my sales rep and told me that it was my fault the rotors were being worn down because I must be braking frequently. Even someone who knows nothing about cars understands that this is not the case and it is shoddy craftsmanship. To blame a customer who has never had this issue with any other car they've owned, including two other Hyundais, is horrible customer service. In addition to this, I have had a rattling noise in the front driver's side of my car since the day I drove it off the lot.

They never did anything about it until I started bringing in recordings of the sound. The first time they "repaired" it, they said it was plastic under the shield that was bent up and hitting on the transmission. The noise never stopped. The next time they fixed it, they said it was coming from the muffler and replaced it. The final time I brought it in, they said they can't find what is causing the noise and essentially, since it's not preventing me from driving, they won't do anything about it. I did not pay over $40,000 for a brand-new car to deal with a constant rattling noise when I drive. Aside from a lovely saleswoman named Kayla, my entire experience with Freehold Hyundai, and Hyundai in general, has been abysmal. My parents have already switched to Toyota, and I, as soon as this car is paid off, will be switching to another brand that has zero ties to Hyundai. I strongly recommend against buying this brand to anyone who is considering it.

The next morning, I drove with the Head of the Service Department - Shane **. Of course, he heard the noise immediately and asked me to leave the car for another day. Later, they called again, still insisting it was a brake issue, quoting me $1,240 for OEM parts or $685 for aftermarket parts. I declined the repair, picked up my car, and drove to a nearby store. When I got out, I was shocked to discover that my bumper had been cracked and damaged while in their care. I immediately returned to the dealership. The Head of Service had already left, but his assistant promised a call the next morning after checking their security cameras.

The next afternoon, the Head of Service called me while I was on my way to New York. He claimed their cameras showed I arrived with the damage—which is completely impossible. I told him I would be back in Massachusetts the following week and demanded to see the screenshots myself. He later claimed that no screenshots were saved, but still insisted I brought it in that way. The real kicker: On June 1, I took my car to the Empire dealership in New Rochelle for a second opinion. The very next day, Empire diagnosed the true problem: the transmission was failing and needed to be completely replaced. I picked up my car from Empire on June 10, and it now runs perfectly with absolutely no noise. Haddad completely misdiagnosed a major, dangerous transmission issue as a standard brake job.

On June 17, I returned to Haddad to speak directly with the General Manager - Khalil **. I laid out the entire story, from the dangerous misdiagnosis to the vehicle damage. When I asked him what he would have told my family if the failing transmission had caused a catastrophic accident on the highway, his literal response was: "But no accident happened."

To make matters worse, after previously being told no security footage was saved, the General Manager went back to the service department and returned with a screenshot from May 27—the second day my car was there, after it had already been in their possession overnight—claiming it proved the car arrived damaged. Avoid this dealership at all costs. Between missing a major transmission failure, deflecting blame for vehicle damage with timeline-warped "proof," and showing a complete lack of empathy for customer safety, management and service here are entirely untrustworthy.

I asked them for a statement on whether or not they stand behind their vehicle quality. They will not make one. It is obvious negligence. They know there is a defect with all their engines from 2013-2020 and will do nothing about it. I highly recommend against buying a Hyundai vehicle. Unless you want a failure within the first 100K miles. My family has swapped to Subaru and will never come back.

Despite numerous calls and emails to both Hyundai and AAA, neither company has accepted responsibility for the damage. Instead, each has pointed the finger at the other, leaving us to pay for damage that occurred while using Hyundai's roadside assistance program. This experience has been extremely disappointing. We expected Hyundai to stand behind the service they provide to their customers, but that simply did not happen. After purchasing four Hyundai vehicles in just three years, we will no longer be purchasing Hyundai vehicles in the future.

We are currently at June 12, and now, I am being told that basically I have to take the car in to once again have it diagnosed. It has been towed in 4 times since January and diagnosed every time. I just contacted the dealer I was told to set up the appointment with, World Hyundai in Matteson, IL. I explained that I received an email from Matt stating that he contacted them and I need to set up an appointment. They had no idea what I was talking about. To say this experience has been a nightmare, is an understatement. Consumers have options on where to purchase vehicles. I have suffered and struggled with this purchase and ultimately, I’m going to lose on it. I am trying to make my voice as loud as possible because I would absolutely hate to see anyone else have to go through an experience like this. Napleton Valley Hyundai, World Matteson Hyundai and Hyundai Consumer Affairs are all terrible! Please avoid them all!

This was the response: "I wanted to provide you with an update after checking with the dealer regarding the recent oil consumption test. The test results indicate that the oil consumption is within Hyundai's specifications, and the vehicle has passed the test. Based on this outcome, we are unable to proceed further with the repairs as the test results confirm that no abnormal issues were detected."

I spoke to a agent in customer care regarding the vehicle a (Case #**) and he wanted to was only give me a refund for the Uber ride to work, still no assistance on a loaner vehicle. I had to beg the dealership for a loaner vehicle. I had no plans of getting rid of my Kona at all but now I have wasted one year and I am out 6K. I worked with a fantasic salesman and they really waived my upside down and I am in another Hyundai. Here is what I plan on doing when I have this vehicle about 2 to 3 years, and I am not upside down, I am going trade it in for a Honda or a Toyota that is reliable. Hyundai you need to do better.

Here's the dealer fix.... They took the car to a "tire shop". Had it aligned.. even tho it's brand new and told me "it's ok.. fixed"... Keep in mind this was at purchase time.. so I paid for the car, left the lot and nope!... not fixed.. I trusted Hyundai... Next day I called, got the owner involved and invoked the "3 day" no questions asked return policy that's in print on the dealer's own website!.. She, the dealership owner said and I quote, "we don't have a return policy like that!"...WHAT?. It's right there on their website.... a call and a case number assigned by hyundai consumer affairs yielded 16 emails I sent to hyundai and the same reply each time from hyundai,... take it in to A dealer for documentation and a repair solution... 5 times now to the dealership all in 6 weeks and this tucson STILL has a serious wandering to the steering that's a safety issue!... never.. never... never will I buy a hyundai again.. EVER!

With its first out of freebies oil change came, I chose to take to an outside vendor. They found the oil pan seal was not sealed, silicone was leaked out and the oil was leaking. Hyundai chose not to fix it because although they saw the issue, the oil is only "seeping" out and not "really leaking". I'm to "keep an eye on it". Why should I be keeping an eye on ongoing issues on what is basically a new vehicle? The oil pan seal, after repeated trips to Hyundai for the rear shock, was the last straw and I decided to enact the Lemon Law.

Of course, Hyundai said I don't qualify for AZ Lemon Law. Well I certainly should qualify for something as I now am the very not-proud owner of a vehicle that has lost value due to its numerous issues. Recommend getting a lawyer for representation if having to deal with Hyundai and DEFINITELY do not recommend their vehicles. This was my first Hyundai and was to be my forever vehicle at age 65. Now it is tainted and I'm stuck with a subpar vehicle. I can only imagine there will be continuing issues. Hyundai's excuse for not qualifying for Lemon Law was that it had been 2 years since purchase. So? So after two years and very low miles, the company washes their hands of your issues? Buyer BE VERY AWARE and chose another vehicle with better customer service and quality vehicles.