Assurant Service Protection Advantage Reviews

Sevag was perfect!! He had previously been here so we were delighted to see him return to do the microwave repair. Sevag is very informative, thoughtful, does NOT leave any mess, and is a true professional in every way. We don't look forward to having it break again but would enjoy seeing Sevag if that were to happen. Thank you Sevag!!!

Very good company. Juan, the tech, was very polite, and he explained everything he was working on and the parts he had to order. He deserves a 100%. I have worked with this company for years and never had a problem. Very satisfied with their work.

Great working Sears Group- All parts done in a 2 days - came back and finish in less 1/2 hour. I would work the Sears group much better than the workers a year ago and never done right- Go Sears workers!!

Got great service. Technician was friendly and on time. Needed to replace the control board and front left burner switch. The needed parts were ordered and were delivered to my door, ready to be installed on second visit.

The repair service was outstanding. The technician explained in detail what needed to be done in order to have our washing machine working again in tip top condition. He was efficient and professional in doing the repair work.

Had an Assurant appliance warranty for a Bosch dishwasher. Never ever with dealt with lack of professional courtesy trying to resolve a broken dishwasher. The dishwasher failed and was told it was not repairable. So naturally, I expected it to be replaced per the warranty. NOT even close. Took weeks to get a confirmation of intent to replace. Of course during all the delays in communication I had purchase the exact same Bosch Dishwasher for $1500 and expected a replacement check. Wrong again, after several calls I received an electronic credit card only can be used via online for $500. This company is deceptive and cannot be trusted. All the communication is done offshore and difficult to get answers. Save your money and expect to replace appliances when they fail. NO MORE ASSURANT for me.

Complete waste of time and money. Bought expensive GE combo washer/dryer with 5 year Assurant warranty. When it wasn't working properly I filed a claim. They scheduled an appointment. Never showed up or contacted me. I called them and they say I am at a different address and there is no service there, despite the fact that the address was verified when I filed the claim. They scheduled another service call, supposedly with the correct address, and again nobody showed up or contacted me. Called them back and they still had not changed the address and again said there was no service available at that address. If there is no service available, then why did they schedule two service calls and send me email confirmation? They never should have had the wrong address to begin with, since the appliance and warranty were bought at the same time with the correct address.

I have always purchased extend warranties on my appliances. I called in a service request through Lowe’s warranty 800 number. I was connected to Assurant and they sent out Axis Appliances Repair. They have 1.3 stars through yelp. My the tub in my washer was loose and every once in a while the cycle would go longer than it should. One time on the white cycle it went all night. The technician did not speak English very well. He said, "I tighten your tub very tight and I will talk to supervisor about washer and they will contact you back."

Another company with predatory practices to take your money and not deliver services as promised. They sold me an appliance warranty but don’t actually ensure the service is provided. They contract out to yet another service, which doesn’t actually do what you need. Assurant then just points the finger saying they don’t actually provide repair services and you are left with no support and your money gone. They just tell You to call the repair service, which then tells you to call Assurant. You are left a victim of another scam. Better to just find one person and pay them to get your appliance fixed. Nothing lasts anymore and there’s no integrity with companies that make promises when they take your money.

When I bought the refrigerator the salesman told me if I had any troubles at all to just call Lowe's or come in and you would take care of everything . As it turned out that was a big fat lie. I had to call three or four different companies and explain everything and go through all kinds of horrible horrible crap with Lowe's when the salesman lied to me and told me all I had to do was call Lowe's and you would take care of everything. That was a lie. I had to go through three different companies or it might have been four. I am disabled and I needed help and I had to wait and ask for help to have someone else talk to all these people and all these different companies before I got any kind of results.