Service Protection Advantage

Our ice maker had a bad smell and you had one of your sub contractors come out and found the compressor had some calcium build up even with our water softener system we have in the house! Kevin in their claims dept became very rude to my wife that they were not going to fix the problem due to it not being covered! It needed a new compressor. Kevin needs to first learn how to talk to a lady and customer with respect regardless how the situation arises. Real men don't talk to ladies this way right or wrong! I just want my money back from the contract I bought that they don't make good and now with Mrs. Kevin acting this way to my wife leaves me no choice but to turn this over to my legal counsel. You can thank Kevin for this mess! I am not your average consumer with a beer budget! Good luck!

This company is a fraud. They charged me three additional months of service. Everyone I spoke to had a different answer, and reason for the charges. Do not use this company. They are a rip off!

This is the worst experience. I started calling them in September about a few problems with Viking appliances, after buying thousands of dollars worth of coverage, and no prior claims. I had to call seven or eight times. Each call lasted for half an hour or so. It was a total waste of time. They sent terrible techs who didn't fix the problem. Now, they tell me my warranty has expired, so they won't fix what I started calling about three and a half months ago, during the coverage period. They apparently make money by making the claims process so incredibly unpleasant. You just finally give up and pay for it yourself.

Had service contract for eight years. Paid $1,150 for the eight years. Had noise. Called twice for service calls. Said "we don't fixed noise problems. Now the noise sounds like a jet engine and we were told that we would be offered $249.31 for the washer deemed "not cost effective" for them to repair.

Horrible! I paid in $2900 over the years for this contract and now that I need service, they are using the depreciation clause to say they do not want to repair the washer and they want to pay for a replacement which after depreciation comes to a whopping $167.40. So the unit cost $1,000 and we paid in to the plan $2880 and they want out. So it looks like I have to take $167.40 and wipe the Vaseline from my ass and leave.

I had a horrible experience with Service Protection Advantage plus. My washing machine has been broken for 3 months now. Service Protection Advantage plus kept sending one technicians after another and none of these technicians were able to fix the washing machine. Service Protection Advantage plus contracted Dan Marks appliance to repair the washing machine. Dan *** charged me $75 to unstack the dryer/washer so they can repair the washer yet the washing machine was not fix. Now Service Protection Advantage plus is contracting A & E appliances to fix the washing machine and A & E appliance is asking me to find someone to unstack, wait for them to repair the washing machine then bring the installer back to reinstall the dryer and the washing machine. The installation/re-installation will cost much more than what I paid for the warranty.

I called for service repair to my oven and was told my issue was not covered. When I asked to speak to a supervisor, I was placed on hold for 15 minutes and then hung up on. I called back (lather rinse repeat - same thing!). I finally was able to speak to someone who transferred me to "customer service" who told me again, my issue was not covered without even understanding the problem. Then "Tom" another person from customer service called me back and repeated at least 10 times, "what other issue can I help you with today". Saying that phrase over and over, interrupting me as I was trying to describe the actual problem I had. After multiple repetitions of this, he hung up.

In the past, I have called them and asked whether they'll remind us of the protection service when close to expire.Obviously, they didn't and my dryer broke 5 days after the insurance expired. So to make the story short, I asked the representative to transfer me to a supervisor and with a short "sure", he transferred me to full answering machine (how convenient). I called again and I spoke to another arrogant woman who was very rude and arrogant. She was giving me a ** lecture and telling me that it's not their job to notify us of expiration dates, making ** examples with car insurances. Then she said that there are no supervisor in the building that day and won't be there until Monday (five days away)! She was very very rude. By the way, I thought I was dealing with GE, what a **!

I called Service Protection Advantage in late July 2011 to get my washer fixed. We scheduled a repair for the 4th of August so I took a day off work. But nobody showed up. A&E Appliance Repair never got the work order and rescheduled the repair for the 10th, between 1 p.m. 5 p.m.

The repairman showed up late (but, at least, he showed up). However, he couldn't repair the washer because he needed some parts and rescheduled the repair for the 17th, between 1 p.m. 5 p.m. I waited until after 5 p.m. but he never showed up. So I called the Appliance Repair and they stated that the repairman forgot his tools and couldn't come. Then after a brief angry conversation, I was told that they reserve the right to re-schedule appointments and that's what they need to do.

I then called Service Protection Advantage and talked to a service representative who blamed everybody but themselves. They gave me a consumer relations representative who told me that they would be coming between 7:30-8:00. The guy showed up at 6:45 but couldn't repair the machine because it was a two-man job, something that should have been noted by the first technician.

The repair was again rescheduled for Saturday morning of the 20th even though I would miss my son's soccer game. I called to complain at the Service Protection Advantage staff but, again, I was told that there was nothing they could do (though they had no problem cashing my check the very day they received it!).

As I was talking to the "boss," Dave (consumer relations), who, by the way, is as arrogant as you can get, he informed me that A&E just informed him that they had to cancel my Saturday appointment. He then said that they would call back to re-schedule and expected me to just deal with it if I really wanted my washer fixed.

You would be crazy to deal with the company called Service Protection Advantage!

I have an extended warranty on my microwave and called because I needed a new bulb. That was on May 31, 2011. They returned my call, set up a service call for that week and then on the morning, when they were supposed to come, they canceled because they didn't have the part. I took off from work to be home that day. They said they would call when the part came in and that was the last I heard. I called again on August 4, explained the situation and was told I would get a call back but I never did. I called again today and a time has been set for early Friday morning, August 12. I will NOT renew this warranty due to the inconvenience all these months.

The company itself! Last episode lasted 3 months--finally we got approval to contract someone. And we paid the bill. We are looking to receive reimbursement 7-10 working days. This has been after we faxed, etc., all the required paperwork! Once they sent an unkempt, unknowledgeable individual who one would never want in one's home. There is not a repairman for us now. One lady said today (June 3rd) she would get someone and call me. They called and gave us a number to call. Guess what, we had to leave a message. Do not send money to be a member of this company! We insured 6 appliances and gave them $1200.

We purchased a GE Profile refrigerator in 2006. At the time of warranty, we had numerous repairs. We bought the extended warranty and have had at least 15 service calls/repairs. There are loud, loud knocking noises through out the day and night. They weren't able to solve this problem, but they did replace many parts and with doing so, they drilled into our refrigerator to install a Control Board and Main Kit Board in March of 2010. Since then, we have had black mold inside the refrigerator and on the food, due to the condensation. They came out to re-seal around the connection, but that hasn't work.

They just returned on 3/11/2011 and installed a sensor, and still nothing. When dealing with the extended warranty co. they tell us it is the service co. that we should be contacting (even though they are the ones that authorized the service call) or to report to GE Consumer. We notified them and all they did was offer us a discount to buy another refrigerator! Is that what you call customer satisfaction?

Is there such a thing as The Lemon Law after this much time? I currently washed everything with bleach and water to get rid of the mold. We have documented most of our service calls/repairs and have photos/videos of the black mold. This is a major health issue and this unit needs to be replaced!

I have an extended warranty on my car. My car's water pump went out and Aristocrat Volkswagen then called the warranty company to get authorization for the repairs. On my warranty it states parts that had to be broken in order to get to see if those were the parts they would have to open a sealed water pump. The service manager called 3 times with mechanics knowledge and told the warranty company that it was in fact one of the covered parts.

I myself called and the claims supervisor told me he did not care and how did he know the parts came from my car! I requested these parts because of the lack of professionalism in this claims department. Now I pay $141.00 a month and do not trust this warranty to be factual. I am seeking help. This man told me that there was nothing I could do and I had to pay my premiums not because if I can not get the work done that is covered. I need to be paid the money for the covered water pump and have the bill from the Volkswagen dealership that states clearly that the part was covered!

I do not know how to proceed to get out of this contract and get payment for the water pump! I was told that all conversations were recorded to make me feel threatened, which they did not. I need to know how to deal with this legally, please. I had to pay for the water pump that went out. Also, from the pump going out it caused other damage which parts of them were also covered! Some of the other stuff I had done as a precaution that the turbo motor would not burn up! I missed 3 doctor's appointments. I rely on this vehicle to get to my doctor's. I have no kidney.

I called for service on my extended warranty, contract **, which expires in August 2011 for my GE Water Softener. I was given two confirmation numbers, 17540266 and 17579117, and a promise to send a services man out within 24-hours over three (3) months ago. After several calls over many weeks, I was finally told that service protection could not find a serviceman in my area and would be returning to me $287.77 for the cost of the contract.

After three months, I still have not received service repairs to my GE Water Softener, nor the return of my money. I was promised a check in the mail within 10 days in early August, 2010. It is now October 2010 and I keep getting the run-around and switched from person to person. The two main people being, "Darnell", in Claims, and "Len", Supervisor in Claims, who told me I now have to "start back from square one" that he could find no notes or information on the two above confirmation numbers that I was given. Would you please investigate and advise.

I purchased a dryer from Howard's appliance. When I purchased the dryer, I also purchased an extended 5-year warranty. After 3 years of ownership, the dryer stopped drying. I called Howard's about the warranty only to find that the GE Warranty was actually with Service Protection Advantage. I have tried to make appointments for repairs, but have been stood up 2 times. I have been without a dryer for ten (10) days.

I plan on suing. If anyone would like to join in on a class action lawsuit, please contact me at **. I asked for a physical address repeatedly from a supervisor named Joel; however, he refused to give me an address and then said they are in Costa Rica. Any one has any additional information? I waited 5 hours, without pay the first day. 6 hours the second day without pay. Had to hire a repair man out the money on the repair plus the money on two (2) warranties.