Assurant Service Protection Advantage Reviews

Refrigerator water line was leaking, then had a ice clog in line that the tech was able to figure out. Had a nightmare of experience with another Sears warranty and Assurant is MUCH MUCH better., Sears is HORRIBLE. Was able to talk to the customer service rep without ALL AI which I appreciate. They also used the Sears repair tech and I refused that company and Assurant found this company to use (Flash & CV Appliance Repair). So far so good, no more leak. GE Monogram refrigerator.

Assurant has serviced my clothes dryer twice in the last 2 years for different issues. Each time they have arrived on time, diagnosed the equipment well, and in the latest case, repairman Peter ordered the required parts and replaced them quickly and efficiently. They were sent by my warranty provider, thus I cannot comment on their prices/fees, but as far as their service and professionalism I would recommend them to anyone in need of repairs.

Assurant service sent me an agent who checked my DWand. Identified a leak site and showed it to me, removed the faulty part and explained to me that he was ordering a new part and that he will return as soon as the new part was mailed to me. Within a week the part arrived and the agent returned as scheduled. He installed the new part, made sure it was working well and left.

Sevag was perfect!! He had previously been here so we were delighted to see him return to do the microwave repair. Sevag is very informative, thoughtful, does NOT leave any mess, and is a true professional in every way. We don't look forward to having it break again but would enjoy seeing Sevag if that were to happen. Thank you Sevag!!!

Very good company. Juan, the tech, was very polite, and he explained everything he was working on and the parts he had to order. He deserves a 100%. I have worked with this company for years and never had a problem. Very satisfied with their work.

We have a Service Protection Plan for GE Electric Range and now from Dec 2025 to now several times coming Repair Service form different Repair Service and nobody can fix the Problem. Repair Men said clear the Range have to replaced. Temperature differences on a Baking Oven with over 132 F is not acceptable. But the Assurant People coming thousand excuses to avoid any decisions.

My wife and I purchased GE Cafe series kitchen appliances in NOV 2024. We also purchased the extended warranty, which was meant to cover everything occurring after the manufacturer's one-year warranty ended. On June 1, 2026, I discovered rust and pitting in two areas inside our 1-and-one-half-year-old dishwasher. I called GE to file a claim and to get it repaired. I received a case number, **, and was told to reply to an email that I would soon receive and attach pictures of the damaged areas. I did so. I called back on June 5, 2026, and, after speaking with two GE employees, was told to call Assurant to file a claim.

Washer dispensing liquid detergent and the softer as soon as it is pour into the tray. Technician put tray over sink and turn on water and said, "It works. The water is going thru..." Seriously! Advise to maybe level seem like maybe off a hair on the right side. Again Seriously! So having to use Pods to wash and can't use softer. Said to call back after we try to level if still not working. Never took the time to test tray in washer to see that it didn't hold the detergent or softer.

Last week I tried to schedule online a service appointment. I got an "Appointment Schedule Error". I used your live chat for 30 minutes giving all my information and was told I would receive call from Service to schedule. Never got that call. You make it very difficult to get the service I paid for.

Had an Assurant appliance warranty for a Bosch dishwasher. Never ever with dealt with lack of professional courtesy trying to resolve a broken dishwasher. The dishwasher failed and was told it was not repairable. So naturally, I expected it to be replaced per the warranty. NOT even close. Took weeks to get a confirmation of intent to replace. Of course during all the delays in communication I had purchase the exact same Bosch Dishwasher for $1500 and expected a replacement check. Wrong again, after several calls I received an electronic credit card only can be used via online for $500. This company is deceptive and cannot be trusted. All the communication is done offshore and difficult to get answers. Save your money and expect to replace appliances when they fail. NO MORE ASSURANT for me.

Complete waste of time and money. Bought expensive GE combo washer/dryer with 5 year Assurant warranty. When it wasn't working properly I filed a claim. They scheduled an appointment. Never showed up or contacted me. I called them and they say I am at a different address and there is no service there, despite the fact that the address was verified when I filed the claim. They scheduled another service call, supposedly with the correct address, and again nobody showed up or contacted me. Called them back and they still had not changed the address and again said there was no service available at that address. If there is no service available, then why did they schedule two service calls and send me email confirmation? They never should have had the wrong address to begin with, since the appliance and warranty were bought at the same time with the correct address.

I have always purchased extend warranties on my appliances. I called in a service request through Lowe’s warranty 800 number. I was connected to Assurant and they sent out Axis Appliances Repair. They have 1.3 stars through yelp. My the tub in my washer was loose and every once in a while the cycle would go longer than it should. One time on the white cycle it went all night. The technician did not speak English very well. He said, "I tighten your tub very tight and I will talk to supervisor about washer and they will contact you back."

Another company with predatory practices to take your money and not deliver services as promised. They sold me an appliance warranty but don’t actually ensure the service is provided. They contract out to yet another service, which doesn’t actually do what you need. Assurant then just points the finger saying they don’t actually provide repair services and you are left with no support and your money gone. They just tell You to call the repair service, which then tells you to call Assurant. You are left a victim of another scam. Better to just find one person and pay them to get your appliance fixed. Nothing lasts anymore and there’s no integrity with companies that make promises when they take your money.

When I bought the refrigerator the salesman told me if I had any troubles at all to just call Lowe's or come in and you would take care of everything . As it turned out that was a big fat lie. I had to call three or four different companies and explain everything and go through all kinds of horrible horrible crap with Lowe's when the salesman lied to me and told me all I had to do was call Lowe's and you would take care of everything. That was a lie. I had to go through three different companies or it might have been four. I am disabled and I needed help and I had to wait and ask for help to have someone else talk to all these people and all these different companies before I got any kind of results.

I purchase a $467.00 three year plan to cover a GE Ice Maker. In November 2025 is stopped working. I scheduled service. The tech said he needed parts and would get back to me. I advised that I had an XMAS party and needed the ice maker. No problem he said. He showed up in mid December to fix the unit and asked where the part was?? I said I never received anything. He reordered part and was to have it repaired by end of Dec. I am STILL waiting. I called to complain yesterday and was told.... cancel your plan if you're unhappy! Really! Stay away!! Find another company.

I tried to get my dryer repaired, but they just gave me excuses—apparently because my coverage was set to expire in six months. They sent a technician, but he didn't resolve anything. I called again and explained that my coverage was about to expired; they told me not to worry—that even if it expired, they would continue to cover me until the dryer was fixed. When I called back later, they kept putting me on hold and wouldn't answer. When they finally did answer, they told me my coverage had expired and that I would have to pay for the repairs out of my own pocket. They never fixed my dryer. Do not buy this coverage, because they don't resolve anything.

I have a warranty with appliances from Lowe's through Assurant. I have a dryer that was not heating properly. I filed a claim and the repair company they had for the claim is Best Servicers of America. Apparently, this is the only company that handles repairs through Assurant in my area. It was the only option I could choose when I filed the claim online. I filed the claim online on a Sunday. The guy couldn't come out until Friday. He comes out and looks at it and says he'll have to order the part. The heating element is out. I figured that is what it was because it happened before less than 2 years ago. But when I filed the claim then with Assurant they must have used another repair company because the person came out in a couple of days and fixed it the same day.

thing over and over. Get rid of the AI and the poor service providers and poor customer service representatives. Would not recommend this plan to anyone, and had it for over 3 years.

If you want money in your checking account or a paper check in your hand for reimbursement, do not use this company. I am old school and possess limited means for making digital transactions. They sent me an ecard that the retailer had difficulty using to make my purchase of a new appliance.

I have a top of the line Mongram induction stovetop- the cost new is approximately $3600 plus installation, tax, etc- more than $4k total. I have been paying hundreds to keep up the Assurant Protection Plan. Half of the burners- stopped working. Assurant sent out a tech that had never even seen an induction stove- completely clueless.

On March 11, 2026 the heat stopped blowing in my Hotpoint dryer. I filed a warranty claim that day in order to have a tech come and see about it. I made the appointment for March 19th however, no one showed up. It was rescheduled for March 25th. The tech, arrived an hour after my availability window and diagnosed the issue. He said that the parts that were sent to me for repair, were not sufficient as they would not address the issue. He left the dryer disassembled, reordered the 'correct' parts, and we made a follow up appointment for April 6th. He did not arrive on April 6th and 10 minutes before the availability window closed, I was told due to staffing issues my appointment must be rescheduled. I rescheduled for April 13th and 30 minutes after my availability window closed, I was told due to staffing issues my appointment must be rescheduled.

The process has been very difficult. Out fridge stopped working in January. It was deemed irreparable and someone would call in 24 hours. None ever did. It took a very long time for me to reach the right Assurant people and finally they sent me a debit card to purchase a replacement. The for they sent with it would not load, I was told to make a new purchase. GE would not accept the card or process it as stated by Assurant. Finally, today, three months later the replacement was delivered. A long messy process. BUT, I would buy again because the amount on the card was sufficient to purchase a replacement, and now I know the system.

A reimbursement for a service contract forces me to use it at a company of their choosing. I have no option to use my money where I want, so I can buy where they decide or lose out on the service policy and my money. Doesn't seem that this should be legal.

When I signed up with Assurant their ad stated if it cannot be repaired it will be replaced. Not true! They give you a prorated value. They also state that they'll give you a $50 laundry fee if it's not repaired within 14 days. They close out the claim before anything is settled so they don't pay the $50 laundry fee. I have been without a washer 17 days. Customer Service from Assurant is extremely poor. I have spoken with 2 supervisors and still have not received any settlement. They keep referring to their service provider who gives nothing more than erroneous information. The tracking app is nowhere near close with reasonable information and if you call the number you deal with Samantha your AI advisor. You would be better off going to another appliance insurance company.

Great working Sears Group- All parts done in a 2 days - came back and finish in less 1/2 hour. I would work the Sears group much better than the workers a year ago and never done right- Go Sears workers!!

Update: Assurant really responded quickly to my concerns. I had a check for a replacement washer in five days. I'm very pleased with the resolution and am happy to now give them five stars.

My refrigerator door would not close by itself. The repairman, Osvando, (nice guy) arrived on time, knew immediately what the problem was and within a half hour, the problem was fixed! I couldn't be more pleased.

Got great service. Technician was friendly and on time. Needed to replace the control board and front left burner switch. The needed parts were ordered and were delivered to my door, ready to be installed on second visit.

The repair service was outstanding. The technician explained in detail what needed to be done in order to have our washing machine working again in tip top condition. He was efficient and professional in doing the repair work.

This company subcontracts appliance repairs and does not have their own technicians, basically a middleman for appliance warranties. I bought a laundry pair from Lowe's and purchased the Lowe's Protection Plan. The one time I tried to use my contract to fix a washer that would not pump out water, they sent out a subcontractor in his car (no company vehicle) who did not run any diagnostics on my appliance, did not look at the error codes, and decided what was wrong. He came back a week later with the part, dropped my dryer against the door and put a hole in it, and the problem still was there after he left.

Do NOT purchase coverage through Assurant. It is a total joke. It will be costing us more money to replace my faulty microwave than had we not purchased it to begin with. Not only did we still have to pay for a service technician to come out 3 times (on top of the coverage), I now have to pay for someone to come out and install a new microwave since the old one was deemed irreparable. And, the amount we were awarded doesn't even cover the cost of the same exact microwave -- it comes up $500 short!

I purchased The Bodewell care plan from GE for my GE Profile washing machine. The agent had trouble getting the charge to go through and ended up resending the link via phone after trying to troubleshoot, meanwhile the date and time of service requested became unavailable. When all was said and done I found the company had charged my account three times for the service plan. I started by calling the company to resolve the issue rather than the bank, trying to avoid my card from being cancelled. For an hour and twenty minutes I was routed and rerouted from Assurant to Bodewell, each saying it was the other's responsibility.

I was very pleased with the technician - his professionalism, repair work, explanation of the problem and fixed it. I was still on a warranty and plan to extend it prior to expiration date. I am an 87 year old widow, suffering from multiple myeloma with chemo.

Did not do anything. Customer service skills are terrible. They keep coming out and saying different things. It is a different person each time and the same problem is still on going. It hasn't been fixed. They have replaced 2 parts. The person before this one said it needed a transmission. This guy said they couldn't do anything until it broke. After a phone call from what I assume was his supervisor he had it in his head after the call that the was nothing to do.

When I purchased my new GE washer and dryer I purchased an extended repair contract with Assurant for 5 years. I have nothing but excellent marks for them. It was easy to schedule service call online. The repairman was both professional and efficient. Service was great. Highly recommended.

I purchased a brand new Whirlpool dishwasher at American Freight’s liquidation sale towards the end of December 2024. I have never purchased an extended warranty but the salesperson talked me into it this time. His justification was that since I was making my purchase at such a steep discount I might as well do it and even though the retail establishment was going out of business the product would be covered should anything go wrong. Right at the beginning of 2026 and just after the manufacturer’s warranty expired, we started having issues with the dishwasher. It was starting on its own while at the same time it would not start when we intentionally wanted to wash dishes.

ASSURANT PROVIDES EXCELLENT SERVICE. I have had Numerous repairs for various appliances, Appointment Scheduling is a quick process, made to meet my schedule. WELL qualified TECHs are sent to repair the appliance and if a part is needed, the Tech handled ordering and immediately upon receiving, which is a day or two, he's back to complete the repairs. A completed survey is requested to check if any improvements are needed to better serve their customer.. VERY PLEASED, with their service.

The guy knew what to check and instead of just checking for one thing he had to check several places and each one he checked needed fixing. Everything is working great now. He knew what he was doing. Very smart.

Three previous water filter cartridges (XWFE) for my GE refridgerator (GNE27JGMWFWW), purchased "directly) from GE were all missing an internal chip--crtical to allow the ice maker & dispenser to function. Assurant repairman (Adam) quickly discovered this, installed a bypass plug which has a chip. He was quick to discover the issue for all three new, unused cartridges. Next was my call to GE Service who responded by sending me 3 replacement XWFE cartridges overnight. Great service from both Assurant & GE...

It would have been better if I received trouble shooting before the technician came out. Luckily I have an extended warranty and didn’t have to pay for the service call. The technician was on time and communicated with us .