YMT Vacations

Had to cancel trip due to Covid 19. Was told will credit my credit card with refund. 4-6 weeks. When a tornado damaged my home 3 weeks ago they stated they would expedite credit. It is in the 6th week now and same story. I will never travel with YMT again due to the poor refund process, broken promises and lip service. STILL WAITING.

I booked a vacation through YMT for this April and understandably it was postponed due to COVID. I was pleased to learn that we could use 100% of what we paid towards a future trip but when I contacted YMT to learn more, I was appalled by the poor customer service and lack of any other options for their customers.

With the existing Pandemic our Trip to Alaska has been canceled for June 16. Unfortunately YMT is failing to give a refund. They have offered a credit which is good for 2 years which I believe is unacceptable. My wife spoke with someone named TARA who said that Holland America was not giving refunds. When I went to the Holland America website it says they are. I find YMT's Practice of no refunds and travel credit only to be joke especially since we are in the middle of a Pandemic.

YMT vacations is as crooked as they come. They had to cancel our trip to London/France because of all that’s going on with the virus. They refuse to give us our money back. The manager Tara claims they can’t get their money back, so we can’t either! I think that’s a brunch of bull!! This is a worldwide epidemic going on, shouldn’t the company have insurance? And just like someone else said, when you have a problem they won’t call you back. They do everything to avoid you!!! Take my advice - don’t ever use YMT vacations!!!!

Updated on 02/24/2020: Booked a cruise through YMT(Holland America boat). Canceled cruise on 1/27/20 because of the coronavirus. YMT has a no refund policy. Cancellation insurance doesn't cover Epidemic. YMT is not responding to my e-mails. I'm asking for a refund of my tax, and 3 tours I booked through them and my air fare.

Saw YMT ad in AARP newsletter. Called them to inquire about a tour and left message to return my call. No return call after 45 or more days. I will never spend money buying a trip from a company that does not return a telephone call.

We traveled with YMT for the first time in Oct. 2019 and that will be our last. My husband and I have traveled with world with various tour co. and have never experienced anything like YMT. From accommodations to the tour director and everything in between, it was the worst we have ever encountered. Even for a bare bones company like YMT it was well below standards (not even a complimentary bottle of water on the bus). Our fellow passengers were all in agreement about this poorly run tour to the Balloon Fiesta. Never again with YMT. For budget conscious folks use Caravan if you want something really great go for Tauck, in the long run it is worth the money, believe me.

Iceland Tour October 2019 - Our flight arrived a half hour early, so there was no one there as of yet to greet us. That was okay, a bunch of us just waited together until they got there. We loved this vacation. The fact that we stayed at one hotel was the best. It was right in town, so you could walk to different restaurants and coffee shops if you so chose. Our Tour Director, Gouny was fantastic. She knew the history of Iceland and filled us in from Vikings forward. It was very windy, but that did not stop us from seeing the sites! Thank you Guony for a great trip! Thank you YMT for the one stay at a hotel.

We took airfare through YMT. 1. An agent was to meet and greet us at baggage. The greeter was aware two couples were getting our luggage. She asked us to wait while she got the others situated in the bus. She left 4 of us stranded for over an hour, an additional hour or so of waiting the arrival of 2 more couples plus getting us to the hotel. We reported her to the "greeting personnel" and were told, "She has been with us a while and she is a good gal." No apology.

Italy Tour - 9 days. Many of us on this tour were unhappy with the level of service provided by YMT. The hotels left much to be desired. I would rate the living arrangements on a scale from 0 - 10 as a 2. The beds were awful and uncomfortable, the linen and comforters were dirty/dingy. We had to ask for replacement and still was unable to be made comfortable. No padding for the beds; only one sheet as though you were sleeping on the bare mattress. The locations were not good, not close to anything. The Food....OMG was JUST PLAIN AWFUL!!! AWFUL! AWFUL AWFUL! We paid way too much for this trip for the lack of quality, travel, hotel accommodations and lack of knowledge and helpfulness of the tour guide. I contact YMT while on tour to no avail. I definitely (others said the same) will not use them again for a tour.

We were disappointed we had to cancel our cruise. The YMT Claims Dept was professional, courteous, and helpful in sending the documents we needed for the insurance co. We were satisfied with YMT from when we signed up through the process of cancelling our trip. We plan on using YMT for future vacations.

I was unable to book a trip using the website, because it requires a login first, which is ludicrous. However, it rejected my attempt to register claiming my postal address was already known. Attempts to login using all my email addresses also failed refusing the password, and any attempt to reset the password was rejected because my email addresses were unknown to the system. There is a link to contact for help which only returns a 404 error. I send YMT Vacations 2 emails using the website regarding the issues, but no response so far. Calling them I end up in a phone queue, which I don't have patience for. I will look elsewhere for my vacation trip.

Our group of 10 people went on a tour with YMT to Greece for 10 days. We arrived home 2 days ago and am still upset over our experience on this tour. There is way too much bad things to talk about, but just to say the hotels, food, excursions, bus and boat transfers were the worst I have ever experienced. My hotels were so bad we tried switching rooms at each hotel to find no room was better. The hotels were miles away from anything to eat or enjoy, like any first time traveler to a area could want. We spent hundreds of dollars on taxis and food to find some enjoyment. Our tour guide was disorganized and we always felt like we were on our own to figure things out. Do your homework before setting up a tour with YMT. They give you just enough info to get you excited but not enough to know exactly where you will stay or experience. This tour was a joke and we all say we will NEVER use YMT again for our next vacation.

In October 2018, my sister and I went on a trip to China. It started in Beijing and ended in Shanghai. Truly a great trip. Our flight from Los Angeles to Beijing was an overnight flight and neither of us slept much. We were met at the Beijing Airport by one of our National Guides; while our second National Guides met another group of vacationers. Once everyone arrived, we were transported to our first hotel. Very nice. Coupons for dinner were in our welcome envelope. Our first afternoon was at our leisure of which we napped trying to catch up on missed sleep. Dinner at our first hotel was buffet style of which there were lots of options.

On our first outing to Alaska with YMT we had 2 legs out of four where my wife and I were not sitting by each other on the aircraft but directly across the aisle from each other. We were able on one leg to get someone to switch seats but the second leg was a family not willing. We informed YMT on our second tour to Europe that they needed to make sure we sat together on the airlines. Not sure but the same thing happened on our 14 hr flight to Amsterdam, no seats together just across the aisle. This tour was booked 1 yr. in advance and there should be no reason for this mess up. The girl next to me said she had just booked her flight a month prior.

I planned a second trip with YMT. The first trip was excellent. My recent planned trip was to the Rockies. After booking and paying early for everything, my doctor found out that I have a heart condition and need surgery ASAP. I tried to postpone my surgery but the doctor said I can't. So contacting YMT resulted in NOTHING. No refunds, no credits, no changes. You are screwed. $4,800 down the tubes. I found another couple that could take the trip, but that wasn't even an option. I tried to work with YMT for something, but they don't care. From all the information for travel insurance, the reviews are so bad, it makes it almost useless. The success for travel is to find a good company that really cares. YMT does not. Shame on you YMT for such bad service and you are a service oriented company.

The sales staff is quick to sell you a tour and get your deposit. Once they get your deposit and you read over the details of the trip you may decide to change your mind. If you change your mind they will charge you $100 per person to change the date of your trip or your travel plan. And if you decide to cancel your trip they will not give you a YMT letterhead document to submit to your insurance company to get reimbursement. So unless you want to lose your entire deposit you are forced to take a trip with them. We did not have a positive experience with this company and would not recommend them. Find a travel agency that cares about their customers.

My wife and I booked an Alaskan Tour and cruise with YMT in August 2018. We were very disappointed when we arrived in Anchorage to find that YMT had lodged us in a hotel (Crowne Pointe) which is several miles from downtown Anchorage and is located in a WAREHOUSE DISTRICT. Only restaurant within walking distance from the hotel was a Subway Shop. The tour into Denali was yet another disappointment. We were lodged in a hotel (Grizzly Bear) which was primarily a RV park. No fridge, microwave and ice machine was broken. Hotel also had no lounge or restaurant. YMT advised us that they were providing FOOD TRUCKS for us in the parking lot (dirt and gravel) located several hundred feet away from our room. Food trucks were at our own expense and offered Thai and Mexican food for dinner and breakfast... REALLY??? FOOD TRUCKS???

My husband and I traveled with YMT for the first time and had a wonderful time. Our tour leader, Collen and bus driver, Michael, were excellent in every way. Collen explained in detail about the day, showed videos of where and what we saw, was very organized, explained where different restaurant were, took care of any problems that arose, she just did a fantastic job. Our tour had 46 people from different parts of the United States. We had 2 different occasions with people in our group who could not withstand the high altitude and had to return home and she handled these occasions very professional. We would highly recommend this trip. Thanks again.

I just want to warn travelers using Your Man Tours that their 48-hour cancellation before the trip includes any kind of illness, even with a doctor's note and support. I recently had to cancel a trip to Hawaii due to severe illness the day before the trip and I got no refund even though we paid for the travel insurance and the flight insurance. I did not even get my baggage fee returned because it had all been booked through the travel company. Delta recommended not ever purchasing your airline tickets through the travel company because of this situation. The travel insurance was worthless. The itinerary looked great but this cancellation policy is not good.

the guides that were assigned to our groups were very informative and nice personalities. I am looking forward to my next trip with YMT.

A recent flyer from YMT was a reminder of our recent experiences on a YMT excursion on the MSC Magnifica from Copenhagen to Genoa. From our perspective, there was room for improvement on the part of YMT. More specifically: Language skills - At least 1 of the 3 YMT reps should have been fluent in Italian in order to avoid some of the missed communication while on board, i.e. Coordinated first day activities would have avoided the ship's lifeboat drills being held simultaneously with a required YMT orientation.

I decided to write this review because I almost didn't book the Hawaii tour with YMT Vacations because of some of the negative reviews I saw. My experience was very positive. The hotel in Oahu was a block away from the beach, the hotel staff very helpful and friendly, hotel room clean. The same was true of the other hotels except they were on the ocean. I won't say they were five-star hotels, but honestly for the $1,299 price for 12 days I would have been naive to think they would have been, but definitely 3-4 stars and no complaints. Didn't sign up for many optional tours because there were five of us so we rented cars and did our own thing. The YMT host was very helpful about places to go on our own. I would give YMT tours two thumbs up on the Hawaii vacation.

Due to death in family, cancelled trip. YMT lost first claim four weeks after submitted. Since then there has been weekly delays and excuses for not refunding our claim. Impossible to get action - lots of promises made and missed. What is integrity to this company - unacceptably low priority. Pass the word - don't trust YMT.

My husband and I took the National Parks of the Golden West tour on 9/5/17. Having never taken a bus tour before, we didn't quite know what to expect and I can honestly say it exceeded our expectations. Our tour guide, Garrett, was very knowledge and extremely organized (which is a necessity in this business). The bus driver, Ron, was a true professional. His driving skills were impeccable and he was extremely safety conscious. The sights were spectacular; photos certainly don't do them justice. We were provided with the opportunity to have several "picnics" on the tour; which we enjoyed. Everyone on the tour got along well; in that we all had at least one common interest - travel. Our seats on the bus were rotated on a daily basis; which enabled us to visit with, and thus get to know pretty much everyone on the bus over the course of the two weeks.

National Parks tour - The bus had very uncomfortable seats. You slid off unless you braced yourself on the footrest. This was for over 2000 miles. Three days before the tour was over the bathroom went out of order and was not fixed. Many times this meant over two hours with no access to a bathroom. One time we were told we would get in at 4:30 and did not get in til 10 pm. Must have been lost, but no explanation was given. Often only food was three blocks from motel and was fast food. One 1/3 mile loop was over a mile long and I don’t walk well. We did see all the sights promised and the motels were clean, but too many other frustrations.

Recently returned from a 10 day trip to England with this company. While the hotels were disappointing (in the middle of nowhere, mediocre food), the frightening part was to become quite ill in a strange country and get NO support or help from the tour guide. This while having a severe asthma attack (and having used all prescribed medications). The tour guide suggested I take a £35 taxi to an unknown town rather than seek medical help or call an ambulance. Furthermore when I complained upon my return home I was informed that I repeatedly refused medical assistance... A complete lie. DON'T TAKE THE CHANCE, do not travel with YMT. It's not worth risking your health over.

Tour - Rocky Mountains and Western Frontier 6/28 - 7/11 2017: As part of this trip we were to stay in downtown Salt Lake City where one can easily walk to the Mormon Tabernacle concerts for free. Other interests and food are also in walking distance. When I received the final documents the hotel listed was not even in downtown. I called and I was told that they could substitute hotels, which I understand, but surely not advertise downtown and use a hotel which is not even in Salt Lake City. I was then told that there was a mistake on the itinerary and that we were downtown. I called again but the customer rep would not even speak with me - she was rude and put the phone down.

Alaska tour: I will not be booking with YMT again. Very inconsiderate for the older people. Rooms were not what I thought we would have with what we paid for the tour. Nowhere to eat. (Food truck only) at one of our rooms. Too long in between some stops. Our guide was hard to find when needed. Way too much ON YOUR OWN TIME... and darn near all the meals were ON OUR OWN. What exactly did all our money pay for? First and last trip with YMT.

Because our first time with YMT in 9/15 Cruise & Tour - Barcelona to Paris was so wonderful we booked another vacation for next year (9/16) Four Island tour in Hawaii. Except for 2 of 4 hotels and 2 included tours, the rest was 1 star at best.