Consumer Complaints and Reviews
Idiots. Turned down over the phone. I am a decorated Vietnam Vet with 70% disability. Credit score only 680. Never late on existing mortgage. Never asked me any pertinent questions. Got the initial hype that "they are here for all of us who served". Just awful people.
This needs to have a "zero stars" option. So the NewDay mortgage representative said "your application looks excellent, credit score is great, no income issues ..." (provided 2 years of tax returns, I'm self employed). This went on for a few months, more and more information etc. Then finally we get the appraisal done, exactly what I estimated ($185,000) to the penny (suspicious). But we're in the home stretch then, or so I thought, but 'voila', then he calls and says "I just looked at your numbers ..." (apparently, for the FIRST TIME) ... "and oops, you're not affluent enough (didn't have enough income)."
I had even changed my residency, to the state where my home was, one with high state income tax which I now have to pay for last year. (I had been a resident of a state with no income tax). So be advised, if you're not rich, don't bother. If you are rich, go to your local bank, you don't need these creeps anyway. They claimed the VA insisted in collecting $5700 closing costs, doesn't that sound even more scummy and scummy.
I'm a U.S Navy Veteran. After watching the TV commercials ad nauseam with the 32-year veteran, I decided to call and get a quote. Spoke with Peter (last name withheld) on a Wednesday. He said he could give me a quote after about 10 minutes of questions. 50 minutes later and I'm at Defcon 4 because of all the redundant irrelevant questions and the huge time overrun. I told him that I'm hanging up since he still couldn't give me a rate, all I was asking for was a 15 or 30 year fixed rate. Every other lender I spoke to gave me that information in 10 minutes or less. So, Peter tells me he will call the next day and he'll have my options to discuss. No call the next day (Thursday) from Peter. I call his office 3 times Friday, each time leaving a message to please call me. My 3rd message may have contained a few expletives as I couldn't believe how lame this company was at returning calls & treating their perspective clients respectfully.
At the most inopportune time on Saturday evening, Peter called me. I told him I am no longer interested and hung up. 4 days later I get a ton of papers from FedEx overnight delivery. It's a packet of all the paperwork for my mortgage. I only asked for a quote and Peter sent me this packet with about 50 papers to sign, all within a specific time period, etc.. Peter called me about a week later and asked why I hadn't signed and returned all the papers. I told him, first I only wanted a quote to think about and then make a decision.
Secondly, why would I refinance at 4.4% when my current mortgage is 4.3%? That makes absolutely no sense. Why didn't you notice how ridiculous that is when you sent me that packet that I never requested? He couldn't give me an answer. I really can't recall ever having dealt with such incompetence. A woman from NewDay called me about a month after I had received the papers and asked how my experience was with NewDay. I told her horrible and please don't ever bother me again.
I don't understand why NewDay USA wants to keep wasting paper by sending me mail every month. It's ridiculous! I followed the directions and call the number, put my address in to request my address be taken off the mailing list for all mail offers and still get junk mail. What does it take? NewDay is wasting their time, my time, paper and their money. IF NEWDAY IS READING THIS STOP THE MAIL ALREADY, YOU'RE NOT GETTING MY BUSINESS!!!
Wow, there needs to be a class action lawsuit against these people. I went seven months of BS before giving up on the process. All was good in qualifying, the appraisal, income, credit report and such. Was supposed to be closing several times with all the inspections passing and then nothing. Would not hear back from them. Then when I did, the water test timed out, then the WDI inspection timed out. Then was told I could not get any more extensions and the whole process timed out. Did not even know I was even in extension mode. Dan told me I had to start all over again but said it is a good thing because I qualified for a better rate and closing cost were less. So I proceeded, everything is good and should close in a week or two.
Then after all this time a new requirement was demanded that was to have my LP heaters inspected by a HVAC inspector, and verify that they are installed to local building codes, which there are no such codes, and that they are furnished with an oxygen depletion sensor. I had furnished info on these heaters, early on, pages of the manufacturer's manual clearly stating that they do. Many months ago at this time, faxed it again but was not accepted. OK. I go through the phonebook asking HVAC Companies about the inspection now required by NewDay and these people think I am out there somewhere as they never heard of such an inspection and I could not find anyone to do it. This was just a bogus requirement. And of course, good old Dan from NewDay said he was making calls to on my behalf but did not have any success either. He even told me he did not know why this was requested.
So, then while this was happening, all of a sudden the original appraisal had timed out and that another one had to be done. I could not believe my ears. Are you kidding me? I finally said "Forget it. I do not want your loan." It was during the last couple of months in my 7 months of faxing this and that, arranging inspections, spending over 2,000.00 I really started looking into them and wished I did before I ever made that call long ago.
When you see a commercial such as theirs several times a day, (FOR AND ON BEHALF OF VETERANS), you think you would be treated fairly and apply for a benefit (THAT YOU DID IN FACT EARN). I realize that some of us qualify for what we are looking for and some of us do not, but surely, if you do not, you would think you would be told from the start and not drag someone through the coals for 7 months. I think a lot of what goes on with them and their methods has nothing to do with the VA at all.
This is a bogus company which seems to be very arbitrary and unethical. I have saved every email and every document, that state the apparent false status through my process and the time lapses that were intentionally executed to time out my process. (2 times.) I do not intend to let this go and that is why you are reading this. Please save yourself your dignity and do not waste your time. The Admiral in the commercial should be ashamed of himself and NewDay should be shut DOWN.
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Waste of time. Spent close to an hour chatting with Acct. Exec. Although I have three other Lenders waiting for me to call and close with them, New Day decided I wasn't a candidate for refi. I believe New Day is highly scrutinizing Veterans and only financing those well positioned. If you got a 600 something score (mine was 680) they do not seem interested and will WASTE YOUR TIME FILTERING FOR HIGH CREDIT SCORES!
The commercials by this company look great, but the retired admiral representing NewDay should be ashamed of himself. After viewing this commercial several times I decided to call. After reviewing my situation they said "sorry, we can't help." I had a credit score over 800, and am a vet. My current mortgagor, Green Tree said yes, they could refinance me, Quicken Loans said yes, MiLEND said yes, and Loan Depot said yes. We ended up going with MiLEND, and were very satisfied with the results. I WOULD NEVER CONTACT NEWDAY loans, and I resent their implied support of veterans. I think it is a scam, and gave them one star only because I couldn't give give them zero.
I am a 77 yr old disabled vet. I receive $1500 per month income. I haver no active loans. My "scores" are at 644. I am qualified for the VA loan. I earned serving approx 4 yrs (1958-1960). NewDay seemed to be interested in making a loan on a $56,000. Cond in Banner Elk NC 28204. My only liabilities I am aware of at $550 monthly lease option rent for a full year. Prior to that I paid $550 per month on a rental that burned down because of a Lexmark printer explosion according to the fire marshal. In all cases I paid my monthly rent of $550 per month on the 5th of each month by automatic bank draft. I have paid my monthly living expenses each and every month.
NewDay disqualified me because "income insufficient for amount of credit required" ($56K. Being a low-income Vet with disabilities). I find NewDay's "reason" for denial extremely offensive and highly discriminatory. Do the math. PITI on a $56K home loan (VA) would, in fact LOWER my monthly housing expense from $550 to under $400 per mo (approx) effective giving me a "raise" in my income by around $$150 per month. I held no secrets from NewDay when I was solicited for a loan.
I harbor no illusion that this "complaint" will result in anything but "Trump" like excuses. I would RECOMMEND that any Vets low income seeking for secure a home with VA benefits they earned serving their county to AVOID the humiliation set forth by New Day. I also suggest "New Day" to change its name to BAD DAY. Thank you for this forum for whatever good my experience may do to assist other low income disabled vets.
I'm not quite sure why there are too many negative comments about this company. My husband and I refinanced and took cash out to pay off some debts in mid-July 2016. The process took about 45 days. We have substantial amount of debts but our income combined is pretty good. Credit score is about 680+. We closed last Friday and received all the checks yesterday to pay off our creditors. We are very happy about that. Yes there's tons of fees that they charge but they were able to waived about 10k so they can approved the loan. We didn't have any issue with the fees because we are paying off at least 70% of our debts. Ben ** had helped and guided us through the process. I would say the process is a little tedious but I can understand why. We had refinance before but we had never taken cash out of our equity. We didn't pay anything for appraisal nor termite inspection.
I think people maybe having issues is because they are not meeting all the requirements that company are requesting. We were on top of everything. Every documents they requested we ensure they are available within hours max 24 hrs from the time they requested it. We comply in everything they needed us to do. We are very happy!!! Thank you NewDay USA!!!
Applied for VA refinance loan. I am retired, have plenty in the bank to pay off my home or mortgage if I want to but for tax and liquidity reasons prefer to just refinance. Amy ** pulled my Transunion credit score which was over 800. She needed one more score but I had to remove the freeze on one of them (Experian or Equifax). Executed temporary unfreeze for 24 hours from 9-10 Aug, called her and let her know. On 11 Aug I get a voicemail from her stating that because she still can't pull a 2nd report, she will have to put my application on hold.
I called her back and asked her if she had attempted to contact me to let me know there was a problem so that I could call the credit bureau that I had paid a fee to unfreeze my report. She hesitated, then said she had (I later searched my phone and found no missed calls or voicemails from her). The subject of my lack of employment came up again in the conversation. I asked her if that was going to prevent approval even if the other report comes back with a credit score over 800 and she said yes. I told her that this would have been helpful to know before wasting my time (and the money I paid for the Experian fee). She stated that it made no difference how much money I have in reserve, as they would only consider actual "income". On a side note: in my research for another lender I learned that there is NO INCOME REQUIREMENT FOR IRRRL LOAN!!!
When I called and told them my credit score of 587 they said they could not assist me because it needed to be 620 or more and cut the conversation short. Hmm and your welcome. I served for my country.
I have been communicating with Andrew and he is giving me the impression that this is not a company that I want to deal with. He does not call or answer my email. His initial email asks over 25 questions including what I want to do with the money and other unwarranted questions. My wife and I would just like to learn about the program as advertised on TV by Col. Lynch all the time. One would think that a company that wants to deal with veterans and that spends millions for advertising would be a little more professional. What a waste.
My husband is a veteran and watching the television commercial it sounded like something we would be interested in. After 3 months into the application, the person supposedly helping with the loan continued to ask for ridiculous evidence of our qualifications for the refinance loan. With the last phone call from them, I recall that they were recanting on their offer that they originally made and were changing some of the important points, which they had used to convince us that it was a good deal. These people should not be allowed to continued to prey on VA families, as they disrespect veterans. This was very sad for us.
I am a Veteran of 10 years active duty service. Like millions of other middle-aged, middle-class men, I lost my job and was unemployed for 15 months before finally landing another job. We missed mortgage payments, but prior to missing any we notified our mortgage company (OCWEN) of our issues. They promised to "work with us" and that our credit would not be affected adversely as long as we communicated with them. This complaint is not about OCWEN - that will be a subsequent complaint. When things became desperate and in order to avoid being thrown out on the street including our 10-year-old daughter - we pulled all our pension money out and brought our mortgage current. We then sought out help from NewDay to refinance and hopefully reduce our interest rate and combine 1st and 2nd mortgages in order to hopefully reduce the monthly total as well, as the new job pays 1/3 what the old job paid.
NewDay said no problem, as long as our current mortgage company revised the status of our mortgage to current, which OCWEN did. I called the NewDay rep again. He pulled our credit report and said that the report does show current, but still shows the months that were not paid on time. Clearly, NewDay is ONLY interested in providing mortgages to those with PERFECT credit ratings and histories and has no interest in helping veterans and their families who fell on hard times and need the help that NewDay advertises they are all about. To say NEWDAY IS A SCAM IS AN UNDERSTATEMENT. Retired Rear Admiral Lynch should be ashamed of himself. The FTC should close down their ads as FALSE ADVERTISING. They should be blacklisted on the BBB, and frankly, as scam artists, they should go straight to jail.
We contacted them in regards to getting a home loan. Following a short sale, our credit score are good. We have only had 2 late payments in our credit history which were to be able to file for short sale. They say they will do all they can to help but when I called them they stated no matter what credit score was and no matter we only had 2 late payments in over 20 years of credit history they would make us wait 5 years, yes 5 years! Normal banks only require 2 years and New Day had a much higher percentage rate. They are a scam. They don't want to help veterans. They only want perfect credit people to issue loans to. Very disappointed in a company that states they "are here to give a hand up to veterans". It really should be "we are here to try and take advantage of veterans".
NewDay USA is a huge scam and they are preying on Military Veterans and Disabled Military Veteran! Save yourselves your time and money and stay away. They don't care about Veterans, they just care about making money off Veterans. It's a major disrespect to us Veterans. STAY AWAY!!
I have read some of the reviews about NewDay USA since my refinancing and can honestly say I wish I had read them prior because I would have chosen a different financial institute to do business with. As a disabled veteran, I fell for them saying that they waived many of the fees for being disabled. My process began in Nov 2015 and I just finally closed on the deal Apr 2, 2016. We went back and forth numerous times over a five or six week period about a private road maintenance agreement and when I was told to get it signed because it was good the next day I received an email stating more changes had to be made. This was the kind of hoops I had to jump through and headaches I had to put up with. They drag their feet over this to where they wanted me to pay for another termite inspection which I refused to do so.
My agent then said they would try to waive it but were waiving more than usual for me to which I responded I was a disabled vet and you offered those waivers. Before closing day the dollar amount was given to me for a refund and at closing the amount was about 500 dollars less than quoted to me. Upon talking to the agent handling my paperwork he began to try to justify where the 500 dollars went and how I was going to be saving money in the long run. Never got a definite answer about the 500 dollars. My experience with this company was just about the worst experience I have ever dealt with in my life. Again I say I really wished I had done a little digging into the background of the company that is all for the veteran. VETERANS BEWARE!!! This company is truly not what you would think it is.
The ad on television is a farce. Tom Lynch is a sham! This company has no idea what a veteran goes through. In these tough economic times Vets have had financial issues like everyone else. I applied for a VA loan and this company wants you to be perfect. No credit blemishes even though I have a credit score of over 700. They would not give me a mortgage because I lost a home almost five years ago. Went to another company and was pre-approved in two days! New Day has also been under investigation. Fellow Veterans, stay as far away as you can!!!
I recently applied for a VA backed loan from New Day USA. I had seen the TV commercials featuring ADM Tom Lynch. His strong message to Veterans got me to call the 800 number. I was so glad I made the call. When the representative answered, he gave me his telephone number and said he would be with me through the entire loan application process. That impressed me greatly. We were in frequent contact by both email and telephone throughout the process. He worked extremely hard in gathering all the information and documents he needed from me to complete the process. As stated by ADM Lynch, I was able to refinance my home loan with a lower payment, pay off credit card debt, and have money in the bank. I was finally able to have my house painted with the money I received. This entire process was the most pleasant I have ever had. I highly recommend that any Veteran looking to refinance a home loan contact New Day USA.
It is amazing that this corporation is allow to remain in business. It is one of most high pressure sales organizations that I have ever run across and all they want to do is sell, sell and sell more. They want to get you the highest mortgage that you can legally afford so that the sales commissions of the mortgage specialists can make huge amounts of money. They really don't care about us as Veterans, they just want to make money off us. Shame on you Ross **, our mortgage officer and I am glad that I joined USAA who are the most professional group of people I have ever met. Down with NewDay, up with USAA!!
Almost every day I get an UNWANTED, UNSOLICITED, mailer from New Day USA, despite these facts: I'm not a veteran, nor am I closely related to any. Am not interested in borrowing, refinancing or anything else from this company. I am on the National do not mail list. I have called and requested to be removed from their mailing list many times and every time I was promised I would be removed. So they are liars, too!
I am an environmentalist that does everything I can to reduce my carbon footprint and am appalled and offended daily by their callous waste of paper sending millions of unwanted mail. Everything about this company offends me. I would NEVER do business with them! I would be willing to join any boycott, protest or overthrow of this company and would love to see their board publicly outed for the scum sucking lowlifes preying on veterans that they are!
Should have read comments from your readers... They are very accurate on fraudulent type activities carried on by NewDay. All negative comments they nitpicked about were answered in most positive responses. They stalled me for more than 4 months and still have not accepted or declined my application. Have gone through at least 3 POC's since application began. Am so ticked off... I penned up letters to the mighty Admiral and complained, but no response. Any former military officer should be very aware of the negative conduct his subordinates/associates.
Researched a legitimate bank for my mortgage and got positive response. I compared cost figures from NEWDAY and other bank and was astounded to see that NEWDAY costs were nearly double figures I received from competitor. The Admiral must be receiving one-hell-of-paycheck to put his name and his reputation on the line for a firm, in my opinion is conducting business in a most dubious/deceitful manner.
Had I known I was going to get a run around on where to send my payment, I would have gone with another loan company. You should have ONE place that payments go to!!!
I too believed the tv ads, and found nonsense and craziness beyond belief! Questions that were not only non-stop, but also unnecessary. (Some were downright intrusive.) I received more paperwork than on induction in the Navy & Army combined! The final straw came with a bill for $4455.02! I guess this was my "benefit" as a veteran! I wanted to vent with these folks when I trashed their paperwork, but they very nicely fail to provide an email address. They sure caused me lots of grief, and held up the process of getting my home. Thanks so much NewDay USA!
We applied for a first time VA Loan after seeing the convincing TV commercials. They quoted us a rate of over 1% higher and tens of thousands of dollars in fees higher than other VA Lenders. We have excellent credit. We took our business elsewhere and it makes me sick to my stomach every time I see their ads on TV fearing that some other veteran will be suckered in. In my opinion, They should start a New Day by having their license revoked.
This experience has been awful from the beginning. We went through three loan officers because the company kept losing their employees. Plus paperwork had to be signed numerous times and mailed at our expense. The "FREE " appraisal that is advertised is not free but added into loan charges. We were told after almost three months process that we should re-apply in May 2016 due to one late payment on a current second mortgage with a perfect first mortgage payment history. What a waste of money and time on our part. Veterans beware.
First of all the high review I read sounds fake. I am an Army Vet. NewDay scammed me all the way till credit score time. After the credit report that's when Kyiera tells me they don't accept anyone that's been late within the last FIVE years on home payment! Could have told me that information up front before pulling my credit and getting all my info that they are just gonna sell. They are not an up front company or a vet company. They are just a shady company wanting people with perfect credit regardless if you have very good credit. SO YOU BETTER HAVE PERFECT CREDIT. Called another in State company and got approved right off the bat for $400000 g's. Kiss my money bags, goodbye NewDay!!!
It appears New Day USA is only for veterans who own a home, but if you own a Mobile Home you don't qualify, and I was only asking a loan for $10,000.00, so I guess what I own for a home isn't good enough to even qualify. It disturbs me to know that just because I don't live in a $60,000.00 home or higher they won't even consider me so I can do some home repairs, I even own my mobile home now free and clear so it should have made the process easier.
This was the worst experience I have ever had dealing with a company. I tried to get a loan thru NewDay. I started the process may 4th 2015 after giving them all the info they requested and performing repairs to my house as per the FHA appraiser. They said on July 13, 2015 that the loan was declined due to condition of the house. They need the condition of the house in may 2015. So why it took an additional 45 days for them to come to that conclusion I have no idea. They contacted my employer without my knowledge. So who else knows what additional information they requested without my knowledge after they knew the condition of the house.
If they didn't want to do business with me then they should have been upfront. I had to go thru multiple managers to get answers. The loan officer that was assigned to me in my opinion was clueless. The only time I got answers to the status of my loan was when I became upset and demanded answers. At one point I received an email stating that they would not be working on my loan this week because they were going to concentrate on loans that were going to close in June. I would not recommend this company to my worst enemy. It was just an all around bad experience. I don't know how they are still in business.
False advertising. They do not service veterans... attempt to rip off instead.. We applied for a total of $161,000.00 and were approved on the spot. The total they finished with after their "fees" was $176,000.00. Certainly would not recommend them. Smooth talkers but a rip off. Past experiences of refinancing with other financial institutions have never exceeded $3000.00 including appraisals. The Admiral should check it out before he endorses this "company" that is stuffing their pockets from the "Veterans they seek to serve."
Michele LernerMortgage & Real Estate Contributing Editor
Michele Lerner, author of “HOMEBUYING: Tough Times, First Time, Any Time”, has been writing about personal finance and real estate for more than two decades. Michele writes for regional, national and international publications in print and online for a variety of audiences including consumers, real estate investors, business owners and real estate professionals.
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NewDay USA is a mortgage team that is mostly comprised of veterans. It is dedicated to providing veterans with maximum benefits, including special mortgage or reverse mortgage terms.
- Offers VA benefits as well as reverse mortgages: Veterans may qualify for even more funds as a result of having served or continuing to serve with the U.S. military.
- Quick turnaround: NewDay USA processes reverse mortgages within 30 days of application, so consumers get access to money quickly.
- Online and phone customer support: Customers can get support online or over the phone 24 hours a day.
- Focus: Consumers may have a hard time finding information on reverse mortgage products because NewDay USA offers other types of loans as well.
- Information: NewDay USA doesn’t offer any information online about what reverse mortgages are or how they work.
- Best for Seniors on fixed income and seniors who want to enjoy their later years.
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NewDay USA Company Profile
- Company Name:
- NewDay USA
- Year Founded:
- 8160 Maple Lawn Blvd, Suite 300
- Postal Code:
- United States