NewDay USA Reviews

Hello, my account specialist was Kameron **. He did an outstanding job helping me get through the loan process. That process can be frustrating at times when underwriting needed additional information and documents regularly. I tried to send info and documents to Kameron efficiently and he sent them to underwriting efficiently. I thought we worked well together and once again Kameron did an outstanding job. There was a glitch in the final part of our process.

I've read reviews about New Day USA. Some were good and some bad, the good outweighed the bad. If I may I would like to take it a step above and give a GREAT!!. Yes great service from start to finish. The two young men Ryan and Logan from West Palm Beach, Fl. I've dealt with a number of representatives from different companies. Without a doubt these two were kind, considerate, knowledgeable, so much more. GREAT!! Thank you and them for making our life's a little more livable..

There were some delays with getting the termite inspection and C100 done, then due to miscommunication with Rocket Pest control, then after the inspection was completed, Jim had to get involved with getting the C100 form submitted. Then delays with the closing due to illness on lawyer's end, which made everything later and Richard got late notice emails everyday and then the payment which we always paid of the first business day of each month went past the 15th, so were told we would be charged late fees, don't think that happened. The lawyer and witness were very nice and efficient. Overall the experience ended well and Jim went out of his way to get things done for us. He was good to work with. Thank you.

Our experience with NewDay USA was an answer to our prayers. We are trying to be debt free and one day a commercial came on Fox News talking about how NewDay USA could help veterans work toward being debt free. I turned to my husband and said you are a veteran let us go ahead and see if this would work for us. I called and was directed immediately to a great representative. We decided right away that this would be the journey for us to travel. Our representative’s name is Sean Wacker and he directed us through the process with great finesse making sure I was able to get all the documents needed to complete our consolidation with a little left over for upgrading our home. We did all this to make it simple for our sons if we were to suddenly expire. Thank you, Sean for standing with us and making our experience a great one!

As a returning veteran-customer, I knew what to expect from NewDay. From the first US Mail correspondence I received, it started my mind rolling with a new mortgage offer. I started the new process of securing funding that met the financial needs with a cash-out offer to pay medical bills and construction loans for upgrading our home to ADA standards following a permanent disability. Of course, as a US Navy veteran, it helped considerably with the endorsement of RADM Lynch (Retired). The full process of qualification to funding was completed by professional and personal loan officers who made themselves available by phone and email with almost "instantaneous" responses.

We had a smooth transaction with New Day USA. James ** has been helpful and patient with our questions and needs while navigating through the process. I would highly recommend New Day USA and James ** as your financing needs. Thank you New Day USA.

Jeff did a great job in explaining process. From beginning to end he stayed attentive. Appreciate his help.

Everything was great. We were treated well and the information was very helpful as well and the agents were very friendly and helpful with us and all calls were returned if we needed to speak with them about anything

The process was easy and Destinee was professional with all interactions. The only problem was at finalizing the loan to close. You should not wait until the end to finalize and request the end of collecting all the banking documents. Very stressful especially completing at the end!

Awesome customer service by ALL parties involved. Abby was most impressive and provided outstanding and timely responses.

We had such a wonderful experience working with Andrew **. He kept us informed every step of the way. He reached out to us even when there wasn't any new information, just to let us know his team was working on our loan and things were all in order. This was the best experience we've ever had applying for and all the way to the closing of our loan. Thank you all so much!

Only the best work there. I don't think anybody could have got us approved except New Day. Personal touch was there from the beginning. I felt like Andrew was on my team, working for me non stop. Just the best place for veterans to get their house. Thank you new day.

I cannot recommend Colby ** New Day USA enough! From our very first consultation, they were transparent, professional, and incredibly responsive. Colby took the time to understand our financial situation. Communication was top-notch at every stage, keeping us updated and putting our minds at ease right up until closing day. If you need a trustworthy mortgage expert, look no further!" Thank you Colby.

I was particularly impressed with the professionalism and technical expertise of Ian **. He truly placed my interests first.

Nicolas ** was outstanding! It was obvious that Nico was well informed and very knowledgeable. Nico took the time to answer all our questions of which there were many. Nico is an important asset to your company. We wish him well in his future. Thank you again.

I was able to achieve my goal of receiving a cash out refinance on my property to payoff auto and RV loans. The process was simple and we were treated with respect. Our contact agent stayed on top of everything and kept us informed throughout the process. We are pleased with the outcome.

Our experience with New Day was all 10s. Cody the young man we were working with was very helpful. Any questions we had, he was there to answer. He always called on Friday evening with updates, even when there were no updates. What a pleasant experience.

From the very beginning, when discussions started about a possible refinance of my mortgage, everything was explained, details laid out, required inspections scheduled and completed right away, without any issues. Follow-up was also administered by the team. Excellent service with a clear timeline.

I have received many advertisements from New Day. When I decided to make the call to use New Day they were very kind and forthcoming from the start. I worked with Ryan and Logan. Both of them were very kind and patient with me. I enjoyed working with them. I will definitely recommend New Day to my veteran family and friends. I will also use them again in the future.

I dealt with Lionell. He was great to work with through the entire process. He made sure I understood what was going on and answered my questions completely. He was very professional and knowledgeable.

Everything went pretty smooth. I was led to believe my rate would be better than 6.9, but was told since I was saving so much money in monthly payments, they wouldn’t do it. Would have been better instead of mailing checks if you would’ve just paid the creditors electronically.

NewDay not only helped me with my Refi… they also helped me find flaws in my credit and the best scenario to clean it all up. Thank you New Day! This Marine Corps Veteran is great!!!!

Your team was there all the way always ready to help. We were treated so very well. It was greatly appreciated.

Mr ** was very professional, in all aspects of this process. He explained how using NEW DAY would save monies from high interest credit cards, free up monies for personal needs as well as emergencies. All veterans in financial needs should consider New Day. Very appreciative for Lionel and his team at New Day.

Nico ** was very knowledgeable and easy to work with. His attention to detail and easy communication style made the process painless. Nico was a pleasure to work with and is a great asset to A New Day!

New Day USA is not a good company to do business with. You will get a run around anytime that you try to do business with them.

Garrett ** was exceptional and very professional. I would definitely recommend him. This survey is forcing me to write more before it's accepted. I subject you allow whatever is written. I think you're losing thoughts

I was attracted by zero cash closing on Fox News and I specified that was what I wanted when I called. During the course of the initial contract negotiations my contact at NewDay USA disappeared for a few weeks. The zero-cash aspect was never included in the contract and by the time I noticed "it was too late" to change. I had to liquidate valuable items to come up with the $6k+ needed for closing.

Thank you Nick for all the great service you gave me and thank you New day USA for great service and all the hard work you all put in to help me reach my goal of debt free credit cards. That is all I have to say.

Loan officer at New Day USA was very helpful and I am very satisfied. Everything went well. I thank you very much.

Very pleased with the outcome and the personnel was very professional, helpful in the financial matters. They were able to assist me with a great consolidation of my financial obligations. I will be always very grateful for the opportunity and the trust.

Had a good experience with refinancing. Not much hassle. Everything was explained in detail and my loan was approved and done in a few weeks. I received what I expected. Thank you! Ben was straightforward and squared away. I have my debts paid off and I’m saving over $2,000.

Our Experience with Thomas was a very smooth and pleasant experience. I would recommend him to anyone that is looking for a great and knowledgeable individual to help. He always had the answers I needed to continue on with the process.

Samuel ** was our loan officer and he was extremely courteous at all times and always took our calls when we called. My husband is a 100 percent disabled veteran who was a highly decorated helicopter pilot in the Vietnam War. He has many health issues now related to being a war veteran. He was in the army a total of 27 years counting his reserve time. From the get go I told Sam we hated to give up our 2.625 loan rate but we had to get the credit card debt off of us and we didn’t want extra cash out. I told him we would like the best rate possible and he quoted 6.99% rate and I asked him if that was with 1% origination and he said yes and didn’t say anything about four discount points also.

Our loan officer was Kyle **, couldn’t have asked for a nicer or more knowledgeable person to get us through this experience. He made this process seamless. We tried to get everything he asked of us in a timely manner. He was patient if it took us a bit more time. He made the whole process painless and worry free and made us feel like part of the new day USAfamily. We truly thought of him as a friend and not a loan officer. I would highly recommend him and NewDay to all of our family & veteran comrades, sincerely Preston &Gail **

I could not have asked for a better contact person than Rylee **. She was absolutely the best, the experience went so smooth. New Day has been a blessing as a Vietnam veteran. It was nice to have someone show respect.

It is a pleasure to write this review. Mr. Sean ** was my original contact with NewDay and he stayed with me through the entire process. Mr. ** was prompt, courteous, informative, and dependable. He was respectful of my time and made the whole process enjoyable! Most of all, Mr. ** was knowledgeable, as he helped us (my wife and I) work through any and all obstacles to secure our loan!

The Loan Officer was fast, efficient and patient. Smoooth is the operative wood. I was approved for the loan and even helped getting a local Real estate Agent. I was helped get my verifications with guidance on what was the best way to verify my loan requirements.

The process was easy, and people were great. In all, it seemed a pretty good system, and they seem to genuinely care about the people they deal with! So I would recommend NEWDAY USA to every veteran I know.

As a first time home owner and veteran, I knew getting a home would be stressful, however I was pleasantly surprised that everything was smooth and clear. Having PTSD makes it hard to relax when dealing with all that goes into getting a home. Luckily I have been fortunate to have capable people assisting me with it all of it from start to finish.