TrustedPals Pet Insurance

TrustedPals Pet Insurance

 4.4/5 (25 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Find Pet Insurance partners near you

About TrustedPals Pet Insurance

TrustedPals Pet Insurance provides health coverage for dogs and cats over 8 weeks old. Insurance coverage is available for injuries or illness, and policyholders can use any licensed veterinarian of their choosing. A wellness plan is also available. Note that TrustedPals is no longer accepting new applications, but will continue to service existing clients.

Find Pet Insurance partners near you

    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • Covers prescription food
    • Covers prescription supplements
    • Affordable plans for young pets
    • Customizable quotes

    Cons

    • Preventative care extra
    • Expensive coverage for older pets

    Bottom Line

    TrustedPals Pet Insurance offers sick and injured pet coverage for dogs and cats. If you insure your pet while they’re young, coverage is affordable and protects you against surprise vet bills.

    TrustedPals Pet Insurance Reviews

    Recent
    • Recent
    • Oldest
    • Most helpful
    Any
    • Any
    • Rated with 5 stars
    • Rated with 4 stars
    • Rated with 3 stars
    • Rated with 2 stars
    • Rated with 1 star

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about TrustedPals Pet Insurance?
    How do I know I can trust these reviews about TrustedPals Pet Insurance?
    • 4,133,720 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 2 Reviews 10 - 40
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 23, 2020

    I hope to not have to use the insurance portion of my policy, but if I do, I’m glad that there are no limits. Very bills can add up in a hurry. Sign up process was easy, and this policy is the same as what I’ve paid elsewhere, but with no limits.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 23, 2020

    Website login lacks features but getting better. Provides good value, professional, responsive. Claims sometimes take longer than expected but when contacting them they are able to see what is keeping it. It is easy to sign up for the insurance plan.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 22, 2020

    I have researched and used different pet insurance before, and TrustedPals is pretty good. Offering good coverage options and reasonable pricing. As the result of the industry that I work in, I do know that it is backed by a reputable large insurance company, which definitely helps. Luckily I have not had to file a claim yet, so I cannot comment on their claim handling. I had to interact with customer service for a policy amendment, and they were very responsive and friendly.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 5, 2020

    I did a lot of research in pet insurance; price, deductibles, coverage, limits, etc. and compared each side by side. My conclusion was to use TrustedPals for coverage (illness/accident coverage and wellness coverage - routine vet visits coverage) of my newly rescue dog only after calling them and talking with a representative. He was very informative on the coverage and such. Additionally, he advised me of the claims policy; payment type, procedure in providing vet invoices and time it would take to process.

    I had my first claim; routine vet visit, vaccines, etc.. Paid myself at the vet, vet emailed invoice, uploaded invoice to TrustedPals' website. I received an email that they will review the claim and notify me within five business days. Once verified or accepted, I was notified of the amount/coverage that will be paid (directly into my bank account). Note: Everything was covered on the vet's invoice except state sales tax. I was informed that the payment would be done in 14 business days. Total time from claim submitted (Nov 13) to payment into my account (Dec 3); 14 business days total - so less than what was provided! So far, I am happy with the overall value, professionalism and response with TrustedPals and I would recommend this coverage for your pet. I will update this post if needed. Be Safe!

    Be the first one to find this review helpful
    Rated with 5 stars
    profile pic of the author
    Verified Reviewer
    Original review: Dec. 4, 2020

    My fur baby’s pet insurance kept going up with her old company because she is getting older. I decided to do some research and make the switch to TrustedPals. I’m glad I switched because so far we have no complaints and I’m very happy with their service. Thanks for taking care of my girl!

    2 people found this review helpful
    Rated with 5 stars
    profile pic of the author
    Verified Reviewer
    Original review: Dec. 4, 2020

    So far so good,??? Took my Gabby to the vet for prevention care, vaccinations, labs, heartworm/flea/tick prevention. I filled claim and was reimbursed all the money that was owed to me and was deposited in my bank account in 2 weeks.

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 3, 2020

    TrustedPals has been excellent so far! Nearly immediately after getting my rescue dog, she came down with HGE, which required an overnight emergency hospital stay. I would have had to pay nearly $2k out of pocket if I hadn't had pet insurance. The claim process was incredibly smooth, and I love that they cover vaccinations and other care as well! Such a good deal for my peace of mind, and given the aforementioned emergency, TrustedPals has already paid for itself for over 3 years. I know there are quite a lot of companies out there - I priced out the top 10 when shopping around and Trusted Pals had the most comprehensive coverage for the cheapest. Even with that, I have had no issues with filing claims or receiving reimbursements, and their coverage is incredibly clear.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 3, 2020

    So far, I can’t say enough about the ease of enrollment (and love the fact that they act like they are talking to my dog!), the considerable value and extensive selection of the policies. We previously had pet insurance through another Insurance company and cancelled due to the extremely high premiums and poor customer service (think high cost and a fight to get anything covered). TrustedPals premiums are much lower and the policies cover much more - we even signed up for the Wellness plan. Our dog is turning 4 and we hope to have a long relationship with TrustedPals. Glad to have found TrustedPals.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 3, 2020

    I've had TrustedPals for a few weeks and I have no complaints. My dog is a rescue pup so it's a bit sensitive when it comes to health. So far, I've submitted a few claims and the process has been smooth. The customer service department is there to help you via phone and email. They're all very helpful, but most importantly kind.

    Be the first one to find this review helpful
    Rated with 5 stars
    profile pic of the author
    Verified Reviewer
    Original review: Nov. 29, 2020

    I had been putting off getting pet insurance because I thought it was very complicated. Once I came across Trusted Pals, I let out a sigh of relief! The coverages were explained in an easy manner. I absolutely love their wellness plan coverage as well! Great coverage for a great price. Submitting claims is really easy, they are quick and refund you quickly as well. I’m a very happy customer!

    TrustedPals Pet Insurance response

    Sandra,

    Thank you for your review. We are glad you are pleased with TrustedPals and the coverage it provides your pet.

    Regards,

    Customer Service

    Be the first one to find this review helpful
    Rated with 5 stars
    profile pic of the author
    Verified Reviewer
    Original review: Nov. 25, 2020

    I retired as a Legal Assistant so I am used to doing a lot of research. I wanted to get the best insurance for my pet that I could afford. I checked out over 30 companies, but only Trusted Pals offered me not only various levels pf coverage but various levels of copays AND they pay for things that most companies don't begin to cover like dental cleanings, Dr. prescribed supplements, nail trimming, routine vaccines, etc.

    Most of these are covered by adding their wellness coverage but it is very reasonable. So while I agree this company is relatively new they actually offer services that are of use to the average pet owner as well as the peace of mind in knowing your fur baby will be protected against the big things that might happen too. You also get a choice of deductibles. I have not yet needed to use my coverage but it's great knowing I will never need to make a choice between getting any care my honey needs and not being able to afford it.

    2 people found this review helpful
    Rated with 3 stars
    profile pic of the author
    Verified Reviewer
    Original review: Nov. 25, 2020

    Trusted Pals has been good to us as they accept our claims and payouts. I am the type of person who does not buy into the marketing, provide me the exact service you stated in a reasonable time and we are good. We have a golden retriever puppy which are known to get into trouble and it is good to have peace of mind when something happens. I am thankful that we are able to recoup some of our costs with insurance.

    However, their website interface is not useful or usable to me. When I click the dashboard, I am expecting to see information such as my deductible, how far am I from meeting it, my maximum out of pocket and how far along am I to maxing that out. I want to see all my claims listed and their status. The fact that their website doesn't show that is unacceptable in 2020. Their competitors probably have better user interfaces. Even when you click documents all you see are your uploaded documents and not claims. They need to put focus on providing a good user interface.

    6 people found this review helpful
    Rated with 5 stars
    profile pic of the author
    Verified Reviewer
    Original review: Nov. 25, 2020

    TrustedPals is has been a dream for my cat, Sam, and I! I've had a bad experience with other insurances with having to get medical exams before getting coverage, not having the right medical documentation to ensure claim payment, etc., and TrustedPals has been a dream compared to those! For the coverage and the customer service, it cannot be beat for the price! I would recommend TrustedPals to all pet owners.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Nov. 25, 2020

    After comparing 10+ different pet insurance companies, I chose TrustedPals. I have yet to need the accident/illness coverage (luckily), but I love the peace of mind I get. I also really appreciated that I was able to chose my deducible. As a student, I wanted my dog to be covered, but I have a strict budget. The big reasons TrustedPals stood out to me was: (1) I can use any vet/location; (2) their wellness add-on gives you a lump-sum to spend (instead of limits per item/vaccine that were lower than my vet charges); and (3) includes dental. All for lower/on par with many other large insurance companies.

    2 people found this review helpful
    Rated with 5 stars
    profile pic of the author
    Verified Reviewer
    Original review: Oct. 20, 2020

    The coverage, which I did not expect to use quickly, had huge impact on my family and Boxer with the oral surgery and dental coverage as she had issues that were serious we were not aware about. It enabled us to make decisions as a family without hesitation.

    Be the first one to find this review helpful
    Loading more reviews...

    TrustedPals Pet Insurance Company Information

    Company Name:
    TrustedPals Pet Insurance
    Company Type:
    Public
    Address:
    12421 Meredith Dr
    City:
    Urbandale
    State/Province:
    IA
    Postal Code:
    50398
    Country:
    United States
    Website:
    www.trustedpals.com