State Farm Life Insurance Reviews

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About State Farm Life Insurance

Pros
  • Personalized service experience
  • Affordable pricing
Cons
  • Communication issues with agents
  • Concerns about premium increases

State Farm Life Insurance Reviews

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    Page 2 Reviews 10 - 40
    CoveragePriceRates

    Reviewed Dec. 26, 2020

    State Farm is the best insurance company out there. They have great Life Insurance Policies to fit your needs. They also have Automobile Insurance, Home Owner Insurance, Renters Insurance and they can even finance your vehicle you wish to purchase. Also, their prices are the most reasonable out there.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Dec. 25, 2020

    State Farm may or may not be the cheapest. However, their customer service is outstanding. They pro-actively contact me to review my insurance once a year. They always answer my questions quickly and clearly. If they don’t know immediately, they are willing to admit they don’t know and always follow-up ASAP.

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    CoverageStaffBillingRates

    Reviewed Dec. 4, 2020

    Rep figures out the best coverage for your needs and does not over sell. Able to add into a monthly payment plan and have many options to fit your needs. Good rates and no medical exams depending on the amount of coverage.

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    CoveragePriceStaffRates

    Reviewed Sept. 4, 2020

    I have to say I really like State Farm because they give me great coverage add an awesome price and they did it from the very beginning because I am a paralyzed veterans quadriplegic. I've got all kinds of good coverage and don't plan on going anywhere.

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    CoveragePriceStaff

    Reviewed Aug. 20, 2020

    I have my life insurance policy through State Farm. Most people also have life insurance through work but it's usually never enough. I know that State Farm may be more expensive than other companies but they'll always take care of me when I need them the most. Thanks State Farm.

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    Customer ServiceContract & TermsCoveragePricePunctuality & SpeedRefunds & PayoutsStaffBillingLoan ProcessRates

    Reviewed June 26, 2020

    We wanted to withdraw money from my husband’s universal life policy because we need money towards a downpayment on a house. We called to see why we owed $6500 as we saw on his online account. We now understand that In 1998 my husband opened a universal life policy for $100k. About 4 years later in 2002, he needed extra money and wanted to withdraw from his policy. Somehow he ended up with a loan instead and then borrowed $854. He was set up on a $15/month payment plan. Today, the amount owed from that loan is $6900!

    A few years back his policy was reduced from$100k to $97k. We have called to understand how this happened and we were told that back then, State Farm had hard to understand universal life policies and terms and my husband likely did not understand what he signed up for when he got the loan. It is widely accepted that not all customers—or even all insurance agents—fully understood years ago how borrowing could undermine a universal-life policy. We were told that interest is not included in the payment and he gets a yearly bill for interest. The loan itself must be paid off after years of $15/month so why is he still paying it?

    The initial $854 should have been paid off in 6 years if it was principal only! The interest “bill” that comes once a year does not look like a bill! Every year we have gotten one, we mistook it for a yearly statement because It does not have a due date, if it is not paid by a certain time there is no second notice, no one calls to say we are late- nothing. It does not look like a normal State Farm bill. Only when I called to ask about this, it was explained to us that if it’s not paid, they automatically add the interest to the outstanding loan balance every year. We had no idea about this! No one has asked us if this is what we wanted, State Farm takes the liberty to do this as a “courtesy”.

    Had we known or understood that we were supposed to pay this interest bill, or if it looked like a normal bill- we would have arranged to pay it every year. And why is the interest not just included in the monthly payment we make? Why is he still being charged $15 a month for $854 that should have been paid off? Why has none of this been explained to us? Why would our agent of 18 years allow a $854 loan to turn into $6900 over the years and not help us understand what was happening? Why not suggest a higher payment or make us aware that interest wasn’t being paid and the amount is getting so high that $15/month will never pay it off?

    We have 5 policies with State Farm and they call and send a notice if anything goes wrong and our monthly payment doesn’t go through. They make sure to do this so that our past due amount doesn’t get out of control and so our policies don’t lapse. Why hasn’t anyone done the same for this high interest that has accrued? They admit that we likely didn’t understand and the once a year interest statement should be worded differently to help customers understand. Also, why was the initial amount of the death benefit reduced by almost $3000? Was that supposed to pay down the interest? It is so confusing!

    We called headquarters on 6/24 and they were rude and offer no solution. State Farm is supposed to be like a “good neighbor” and be there for their customers as they claim. We have been loyal customers since 1998 and yet received no help or understanding. I want State Farm to refund and reverse this outrageous $6900 interest. We will never be able to pay this off. I also want them to change their statements and paperwork to be easier to understand and clear to their customers. I want them to add a due date to yearly interest bills and make it look like an actual bill. I want them to send a notice BEFORE taking the liberty to keep adding interest every year and advise their customers on what will happen if only the minimum payment is paid on a loan.

    At this point we will NEVER be able to pay it back. Eventually, after all of these years, my husbands policy will lapse because of this high interest. It is not fair and it is apparent that their practices are designed to get customers to sign up for the appeal of being able to withdraw or get a loan when needed- use complicated paperwork and language and allow customers to pay only $15 so that interest will build up and they can collect a lot of money. Please do the right thing and be a good neighbor, be there for us like you say! Waive this outrageous interest! There is not enough money for us to withdraw from our policy because of this confusing and outrageous interest! We have been good customers for years- please be good to us in return.

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    Coverage

    Reviewed Dec. 12, 2019

    What was clearly represented as an annuity attached to a death benefit that was supposed to be guaranteed at 4.5%, turned out to be a savings plan attached to a death benefit. After 26 years of timely payments, The value of my policy is only worth the premiums and reinvested dividends I contributed. These products are still sold today. Truthfully, yields 0% after 26 years. Seems to be an issue with the word "guaranteed" and the term "total cash available". Sold as a great investment to begin for our children and grandchildren. CLEARLY, that is not the case. A death benefit policy only. Keep your money.

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    Customer ServiceStaff

    Reviewed July 25, 2019

    Back in 2014 I got my auto insurance with y’all and my agent force me to get a life insurance with State Farm and he say after five years I will get my money back. Now is 5 years. No one can answer my question. I need my money back. Y’all need to stop lying to people.

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    CoveragePriceStaff

    Reviewed July 5, 2019

    My agent just straight up lied to us. My husband and I were looking for a life insurance policy a few years back after me being honorably discharged from the Army and him retiring from the Army. He told us that our premiums (minus the cost of insurance) would be invested in the stock market and it would grow according to the market of course. At first I didn't monitor it, because I know it's a long term investment so I was just paying the premium and not worrying about it. One day I realized I haven't received a statement from them other than the savings account they said we had to open in order to start the life insurance policies. Mind you; this savings has not gained one cent in interest in 3 years.

    So, I go online to register for an online account to manage our life insurance policies. Once registered, to my surprise and disappointment, it doesn't show the premium (minus the cost of insurance) being invested in the stock market, or any growth there of. All it shows is how much we pay for premiums, how much we pay for the insurance and that's pretty much IT. It doesn't even have the option to view/print your statements online. And I have yet to receive a statement even upon request from my agent.

    If this company was on the up and up, why don't we have access to our policy statements?? We have never even received an annual statement. This is a total RIP OFF! Now if we cancel the policies, we are stand to loose over 1,600 dollars plus the money we have wasted paying into these crappy policies. Please don't fall for the lies and double talk like we did! And if anyone knows how to surrender this policy with minimum penalties, please advise.

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    Reviewed June 7, 2019

    I am satisfied with my State Farm ins. But with my policy w/ my Postal Life ins. I am less satisfied because it’s a lot harder to get any of my questions answered or info delivered to me. Also receiving a copy of the info is quite difficult.

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    Staff

    Reviewed Feb. 21, 2019

    Last year 2018 I had purchased vehicle insurance with State Farm and everything was going okay. Until I hit a lumber on the highway. The next month after I had attempted to make a payment which was $100. While my payment didn’t go through I had been told my insurance went up to $200 just because some review they did. I told them I was not going to pay for that and the State Farm person told me I had to $240 in order for me to get out of the policy! I did not pay it cause that was outrageous and I’ve never been told that I had to pay in order to get out of the insurance before. (Unhappy customer)???

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    Customer ServiceStaff

    Reviewed June 5, 2018

    I currently use State Farm (Mat **) Insurance. For the most part all the services I use are good. Now when it comes to the matter of life insurance, a lady name Gloria was the agent assisting me and everything started off good. I was scheduled for testing by them to be weighed, etc. at my house and that went well. They said to have my doctor forward my medical history so they can proceed. That was done and I have not heard back from Gloria for weeks.

    I received a text saying they are still waiting for my med records. I contact my doctor's office and they said they sent it a long time ago. I conveyed the info and suddenly they realized they do have it. Smh. After that I never heard back from them. Gloria use to text and email me every week faithfully soliciting their life insurance products so I was taken aback. I texted her and emailed her inquiring and no reply. Texted her about something else to see if she still works there and she replied. So disappointed with her behavior.

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    CoverageStaff

    Reviewed March 5, 2018

    I was insured by State Farm (The Good Hands People) for almost 30 years. In March of 2017, my 19 year old son was in an accident. The accident was not a large payout, under 5000. They doubled my insurance for 6 months. This repaid the entire amount of the accident cost. That was bad enough, considering, I had given them THOUSANDS OF DOLLARS over the last 30 years; however, they then decided to cancel him. Granted they wanted to keep my business, they just didn't want him. Since he is a college student, still living at home, it was impossible to get insurance for only him. Therefore, I had to take all my policies elsewhere. State Farm are not "The Good Hands People", they are the "Drop You Like a Hot Potato People." They cannot be trusted and they have no respect for loyal customers.

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    CoveragePrice

    Reviewed Jan. 26, 2018

    We got life insurance when we got married in 1989. We have never missed a payment. My husband's is for 100,000. Mine is for 50,000. We are being told that my husband's insurance will be gone by the time he reached 79 years old. He is 69 now. They want us to get different insurance for him which will be much more expensive than what we are paying. This is insurance was to be a guaranteed payout upon his death. There was no age limit on this. Wondering if there is any class action suits against them for this type of business. They say it's because of the stock market. But my policy is just fine... Very upset about this...

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    Customer ServiceStaff

    Reviewed Nov. 2, 2017

    My family and I have been with Statefarm for nearly 20 yrs. I have three children 15, 21, and 23 which all have Life policies. Two, Whole Life and one 10 Pay. With that being said my daughter's 10 pay has been paid and I still pay premium for the two whole life. About two weeks ago I visit with my agent to review all my policies and see what my family needs don't need. I found out that my daughter's TenPay policy had termed due to me surrendering the policy for $1500, I nor my husband was aware of it. So I tried to write another policy on her for $10,000, along with new life policies.

    I received a phone call from my agent to call him back in reference to my child's policy. I returned the call with devastating news that my 15 yr old's policy was denied due to uncontrollable diabetes. You see both of my girls have Juvenile Diabetes. My question to Statefarm is what is the criteria for it be wrote. Statefarm states she needs two years as controlled an A1C of 7.5. My child has been newly diagnosed going on two years and dealing with hormones etc. My 15 yr old had a TenPay and Statefarm termed the policy for a $51.00 interest in Dec 2015, not a surrendered policy.

    We have nothing nor knew about the cancellation, as a parent I know the risk of a policy for a child with diabetes. I asked the agent if any certified letter was sent with such an important policy about to be canceled. Statefarm agent stated they don't send certified letters on a policy for terminating a Paid Insurance Policy. Now Statefarm wants your business and will meet you anytime, anywhere to write a policy and collect money but not when you are about to lose a $10,000 dollar policy that was Paid up, rates will never change. I feel that Statefarm, my agent was not in the best interest for my family, my children, and our future.

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    CoverageStaff

    Reviewed Aug. 11, 2017

    Got life insurance for about 1 year for my daughter. My daughter became unemployed and needed to cancel. We requested to cash it out. $68 was the amount of refund because that is what they told us. When the check arrived, a note was attached stating that the cancellation fee was $45. So the refund amounted to about $23. I had car insurance thru State Farm on 2 cars... my car and my 17 year old daughter's car. Only upon cancellation of the policies, we were informed that she was not insured even though I was paying insurance on her car. Wanda Skelton's state farm insurance in Warrensburg MO should be put out of business with the way they are allowed to operate. The office staff seldom follows thru on their word. Horrible insurance co!!!

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    Customer ServiceStaff

    Reviewed Aug. 4, 2017

    It has been a pleasure doing business with State Farm. My claims appraiser Gregg was an excellent help. Always prompt to return my calls. And he has by far exceeded my expectations of providing me with details to explain what needed to be done to process my request in a timely manner. Very courteous and always kept a positive attitude. I would like to thank him for doing such a great job.

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    Customer ServiceCoverageStaff

    Reviewed June 8, 2017

    Driving on highway 77 in SC 3/15/2015. Older man in front of me in truck with trailer had washer and dryer on it not tied down traveling 65mph. They fly off in my direction causing me to slam on brakes at that speed... Nobody seriously hurt at the scene. Thanks God. Only had a panic attack and hit my chest on steering wheel and lower base of my neck on headrest. Very scared. Didn't need a ambulance so calmed down and drove back home that night. Couldn't seem to shake the pain so went to ER. Had whiplash and chest bruising etc. They said I'd b fine. Went home at 1130 went to bed.

    Then 530 am 3/16 fiancee called 911 thinking I'm having a heart attack. Stopped breathing and all then I was being dragged out my home by people. I couldn't see and they were telling me I had a seizure. Paramedics of course. Never had a seizure in my life. Now every 3-6 month for 2 yrs. These agents tell me after all the documentation and chiropractors etc it has no relevance to the accident and this insured old man only has 50,000 in coverage.

    My life has been changed looks like forever. Have had 3 miscarriages due to seizures. Had 3. Good healthy births before all of this. Can't work even drive my babies to school no more. That's the worse feeling when you can't. Because of this old man's negligence I have to suffer till I'm old. The stress is unreal not knowing when one is coming and all I keep hearing is you can die at any time. Thanks Much. They haven't been any help. Julie the assistant there tells me yes it is very possible the shaking of your brain from that and the trauma caused this but won't document it think they have a connection.

    I'm going to have to go and sue the old man for whatever it's worth. These people think 5,326.00 settlement is gonna fix something... right. And if I die from a seizure then what State Farm??? How my kids feel and live after that. And you checked 5yr med record before didn't have any problems. So very sadden and angry by this. It's all about $ to this company... I deserve 10xs what he has available for what I have been through. And my kids have suffered seeing me have a seizure is so scary and the time it takes to recover. I've lost over 30lbs since last August when I fell in the ER and had a seizure, busted my head on the concrete floor. Haven't been the same since. No appetite. No desire like before. Whoever reads this please pray for me and my kids. I'm all they have and looks like we about to be homeless due to this situation because I can't work. Thanks old man and State Farm.

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    Staff

    Reviewed May 3, 2017

    It's my deepest regret for not listening to another opinion about a particular State Farm agent and not choosing ANY other agent besides the womanizing, bigotry ridden, alcoholic, con artist that managed to persuade TWO different senior citizens into believing their long term life insurance policies were CANCELLED and "null and void" because the "last known payment" was not applied in time. When in fact, we investigated my mother's records and it was mailed on the same schedule that the other payments had been mailed for over 30 YEARS!!! 30 YEARS WITH THE LUFFMAN AGENCY JUST TO GET 25,000 DOLLARS STOLEN FROM MY SENIOR MOTHER'S HAND.

    I have to say this outspoken, hot tempered character that has ruined State Farm's reputation with our family for good. They allow and promote this fraudulent behavior. They turned their backs on the most loyal customers to defend alarming corruption. He got that money somehow and anyone who thinks this agent is honorable is either completely unknowing about the potential dangers or, they're Trump voters and willing to donate their loved one's well being to keep from looking stupid for being loyal to someone that has them pistol whipped. Amen.

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    Staff

    Reviewed Jan. 24, 2017

    Went to State Farm agent Rick ** who seemed like a good guy to get insurance with even though I've had issues with this "company" before. Went for a quote on Jan. 19, 2017. Was told, I would hear from him tomorrow. Meaning the 20th of Jan. NEVER heard anything from Rick. I even checked my voicemail numerous times. Last time, 15 min. ago. Just like State Farm. Do yourself a FAVOR, go ELSEWHERE for insurance. NOT State Farm!!!

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    Staff

    Reviewed Dec. 22, 2016

    State Farm is unprofessional. They withdraw money out your account without your consent. They say "we use mail" but I wasn't in town. This is a horrible business... At least other sent text message about all action.

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    CoverageStaff

    Reviewed April 20, 2016

    I have had life insurance products with State Farm for almost 15 years. My agents have always been very attentive, the rates are comparable to other companies, service has been excellent, and the life insurance products they offer fit our family's short term and long term needs. I depend on the guidance of my agents to ensure that we are adequately covered in the case of our untimely deaths as we have minor children and a mortgage, and they have always met that expectation fully. My State Farm agent is supportive of the community and over the years has become a part of our extended family.

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    Punctuality & SpeedStaff

    Reviewed April 19, 2016

    I am very pleased with State farm for car insurance. They were very helpful in finding which insurance and how much was needed. We make monthly payments, as we have 5 cars between the 4 of us. By the time everything was figured we found out that we could get the same amount of car insurance as we had been paying and add the house insurance and pay about what we had been paying for just car insurance. My daughter had an accident and they settled the insurance quickly and fairly. Our agent checks on us frequently, but not too frequently to make sure that everything is going smoothly. It is easy to contact our agent if we have any questions and he is always helpful. At the risk of sounding like a commercial, we estimate that we save about $900 a year. I would recommend State Farm to anyone.

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    Coverage

    Reviewed April 18, 2016

    They helped me choose the coverage that was right for my family. They walked me through step by step so I was confident in my decisions. I would definitely recommend them to my friends and family for their own coverage needs.

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    Reviewed April 18, 2016

    I have had this insurance for years. Can borrow money from it but never have. You need to buy insurance when you're young so you can purchase at a cheaper cost.

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    PriceStaff

    Reviewed April 17, 2016

    State Farm has been there for me for years! Their policies are very reasonable and the staff is most helpful! Susan **, who is my agent, is very helpful in finding me the best price on my policies. She even went so far as to help me apply for my disability insurance!

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    CoverageStaff

    Reviewed April 17, 2016

    My experience with my life insurance company was very pleasant and informative. The agent I dealt with showed genuine concern and made me feel as though she really cared. She ask me what I wanted to get off a policy and what exactly was I looking for. She also gave me some information that I knew nothing about. That helped me greatly to pick the right policy and terms to make sure my family would be taken care of and have nothing to worry about when the time comes. I was more than satisfied.

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    Customer ServiceCoverageStaff

    Reviewed April 16, 2016

    They are always friendly and very knowledgeable. If I ever have any questions about my life insurance policy, I know an answer is just a call away. I am adequately covered and my monthly premium is low.

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    Price

    Reviewed April 16, 2016

    I have not had any problems with auto or life insurance. Haven't had to file a claim with neither and cost are reasonable. I do not have any plans to change.

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    Reviewed April 15, 2016

    Have no problems with my insurance company. Just pay the bills for it, and that's just it. Don't really have anything else to say. It just there when needed.

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    State Farm Life Insurance Company Information

    Company Name:
    State Farm Life Insurance
    Year Founded:
    1922
    Address:
    One State Farm Plaza
    City:
    Bloomington
    State/Province:
    IL
    Postal Code:
    61710
    Country:
    United States
    Website:
    www.statefarm.com