American Family Life Insurance

American Family Life Insurance Reviews

About American Family Life Insurance

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Pros
  • Affordable and competitive rates
  • Personalized service and support
Cons
  • Communication issues with the company
  • Delays in response and service

American Family Life Insurance Reviews

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  • (7)
  • (5)
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  • (6)

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    How do I know I can trust these reviews about American Family Life Insurance?
    • 4,604,069 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 10 - 40
    Staff

    Reviewed Jan. 4, 2016

    My agent is wonderful at keeping me updated on what is best for me and my family. I have been with American Family for many years and I recommend my agency to others because of the personalized service I receive.

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    Staff

    Reviewed Dec. 31, 2015

    Even though we have been fortunate enough to have not needed our agent was very helpful. He explained different policies and rates for each. He gave us suggestions but let us make the decision ourselves.

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    PriceStaff

    Reviewed Dec. 15, 2015

    I have a $5000 life insurance policy with American Family, which I took out in 2006. The agent for American Family explained the policy to me and the price was very reasonable. The company has been very easy to deal with!

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    Customer ServiceStaff

    Reviewed Dec. 12, 2015

    Company is very customer conscientious and willing to explain in simple terms your options and benefits as far as your choice in insurance. Always outgoing and willing to help and answer customer questions and address customer concerns. Also, provides a face to connect the customer with the company.

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    Punctuality & SpeedStaff

    Reviewed Dec. 8, 2015

    Quick and easy application process done in person at my agent's office. Representative came to my job for the physical. Premium is deducted out of my account automatically each month. I receive an annual statement in the mail.

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    Reviewed Dec. 6, 2015

    I carry life insurance through work and MetLife is the provider. It was reasonable for the rate however the only issue is I leave work I get nothing for what I paid into it.

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    Customer ServiceStaff

    Reviewed Dec. 4, 2015

    American Family is a great company. I have never had any problems with them. I have my life, home and car insurance through them. They are really nice and helpful. They are quick to answer questions to get you the answer you need when it comes to insurance.

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    Customer ServiceStaff

    Reviewed Dec. 2, 2015

    Been with them over 20 years. Rate increases are reasonable and we've had the same agent. He sends Christmas and birthday cards and calls on a regular basis just to see if we need anything. The office staff is personable and always knows how to answer my questions. We've never had to make a claim, so that could alter my opinion, if that ever happens.

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    CoverageStaffProcess

    Reviewed Nov. 30, 2015

    They have had consistent prices, are transparent about the policy and I'm satisfied with the amount of coverage. I also was satisfied with the notarization process for my beneficiaries. My agent (who I've been with for 20 years) explained the process, as well as the policy, very thoroughly and answered all the questions to my satisfaction.

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    Price

    Reviewed Nov. 26, 2015

    Not a lot of contact with them. My premium is the same every month and is paid automatically. If I was younger I would have a policy that is worth somewhat more. Not going to make any changes at this stage of my life.

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    American Family Life Insurance Company Information

    Company Name:
    American Family Life Insurance
    Year Founded:
    1927
    Address:
    6000 American Parkway
    City:
    Madison
    State/Province:
    WI
    Postal Code:
    53783
    Country:
    United States
    Website:
    www.amfam.com